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Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.23644672334194183},{"text":"Retail?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.1346152126789093},{"text":"Yep.","start":11.2,"end":11.679999,"sentiment":"neutral","sentiment_score":0.07669657468795776},{"text":"Sure.","start":11.679999,"end":12.08,"sentiment":"neutral","sentiment_score":0.09841211140155792},{"text":"One second.","start":12.08,"end":13.219999,"sentiment":"neutral","sentiment_score":0.08866841346025467}],"sentiment":"neutral","sentiment_score":0.137136310338974,"num_words":7,"start":0.24,"end":13.219999},{"sentences":[{"text":"And how are you today?","start":14.504999,"end":15.724999,"sentiment":"neutral","sentiment_score":0.21278780996799468},{"text":"That's good.","start":17.224998,"end":18.045,"sentiment":"positive","sentiment_score":0.5416442453861237},{"text":"What's the account holder's first name, please?","start":20.904999,"end":23.164999,"sentiment":"neutral","sentiment_score":0.0682171540600913},{"text":"Alright.","start":28.33,"end":28.41,"sentiment":"neutral","sentiment_score":0.021191388368606567},{"text":"Last surname?","start":28.41,"end":29.15,"sentiment":"neutral","sentiment_score":0.011116230627521873}],"sentiment":"neutral","sentiment_score":0.15695126286214767,"num_words":17,"start":14.504999,"end":29.15},{"sentences":[{"text":"Billing.","start":41.345,"end":41.845,"sentiment":"neutral","sentiment_score":0.01985923759639263},{"text":"Let's have a look.","start":41.905,"end":42.885,"sentiment":"neutral","sentiment_score":0.026424300856888294},{"text":"You should be yeah.","start":44.145,"end":45.265,"sentiment":"neutral","sentiment_score":0.06829192768782377},{"text":"It is.","start":45.265,"end":45.745,"sentiment":"neutral","sentiment_score":0.05117261782288551},{"text":"It's it's been coming out every month because they normally charge between the eighth and the tenth of every month.","start":45.745,"end":52.005,"sentiment":"neutral","sentiment_score":-0.005725308018736541}],"sentiment":"neutral","sentiment_score":0.01246978151762197,"num_words":31,"start":41.345,"end":52.005},{"sentences":[{"text":"So your your your last payments have been coming out unless you've been making automatic payments yourself.","start":52.989998,"end":57.969997,"sentiment":"neutral","sentiment_score":-0.027002168271471474},{"text":"Oh, okay.","start":64.509995,"end":65.17,"sentiment":"neutral","sentiment_score":0.0058855582028627396},{"text":"Let me just double check.","start":65.475,"end":66.935,"sentiment":"neutral","sentiment_score":-0.04296199977397919},{"text":"Okay.","start":67.314995,"end":67.634995,"sentiment":"neutral","sentiment_score":0.02242514304816723},{"text":"One second.","start":67.634995,"end":68.295,"sentiment":"neutral","sentiment_score":0.01944267563521862}],"sentiment":"neutral","sentiment_score":-0.022250564768910408,"num_words":27,"start":52.989998,"end":68.295},{"sentences":[{"text":"Yep.","start":80.97,"end":81.21,"sentiment":"neutral","sentiment_score":0.06723068654537201},{"text":"You got it set up.","start":81.21,"end":81.93,"sentiment":"neutral","sentiment_score":0.0904047206044197},{"text":"I can see it from you.","start":81.93,"end":83.07,"sentiment":"neutral","sentiment_score":0.07873396078745525},{"text":"So the card ends in 9860.","start":83.69,"end":86.909996,"sentiment":"neutral","sentiment_score":0.04757482744753361},{"text":"All done.","start":88.81,"end":89.369995,"sentiment":"neutral","sentiment_score":0.18676595389842987}],"sentiment":"neutral","sentiment_score":0.08253194633871316,"num_words":20,"start":80.97,"end":89.369995},{"sentences":[{"text":"Not a problem.","start":89.369995,"end":90.009995,"sentiment":"neutral","sentiment_score":0.3316250244776408},{"text":"Thank you.","start":90.009995,"end":90.75,"sentiment":"positive","sentiment_score":0.5008704364299774},{"text":"Have a good day.","start":91.69,"end":92.49,"sentiment":"positive","sentiment_score":0.5343529284000397},{"text":"Bye.","start":92.49,"end":92.99,"sentiment":"neutral","sentiment_score":0.18518880009651184}],"sentiment":"positive","sentiment_score":0.4319216459989548,"num_words":10,"start":89.369995,"end":92.99}]}}]},{"alternatives":[{"transcript":"Hi. I'm an Airtel customer, and I I set up a direct debit, but I'm not sure if it's set up. I was wondering if you could check it for me. Good. Thanks. David. Brainard, b r e y n a r d. Okay. So yeah. I've been making the payments, but then last week, I thought I set up the direct debit, but I was just I'm not a 100 percent sure. Okay. Okay. Yep. 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I'm an Airtel customer, and I I set up a direct debit, but I'm not sure if it's set up. I was wondering if you could check it for me. Good. Thanks.\n\nDavid. Brainard, b r e y n a r d. Okay. So yeah. I've been making the payments, but then last week, I thought I set up the direct debit, but I was just I'm not a 100 percent sure.\n\nOkay. Okay. Yep. Thanks, man.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.03172135353088379},{"text":"I'm an Airtel customer, and I I set up a direct debit, but I'm not sure if it's set up.","start":4.16,"end":9.04,"sentiment":"neutral","sentiment_score":-0.0020132004749029873},{"text":"I was wondering if you could check it for me.","start":9.04,"end":11.059999,"sentiment":"neutral","sentiment_score":-0.007015302777290344},{"text":"Good.","start":16.195,"end":16.695,"sentiment":"positive","sentiment_score":0.4963558316230774},{"text":"Thanks.","start":16.914999,"end":17.414999,"sentiment":"positive","sentiment_score":0.598356306552887}],"sentiment":"neutral","sentiment_score":0.03078837740714803,"num_words":33,"start":2.48,"end":17.414999},{"sentences":[{"text":"David.","start":24.115,"end":24.615,"sentiment":"neutral","sentiment_score":0.01767807826399803},{"text":"Brainard, b r e y n a r d.","start":29.789999,"end":33.25,"sentiment":"neutral","sentiment_score":0.015792963612410758},{"text":"Okay.","start":52.905,"end":53.145,"sentiment":"neutral","sentiment_score":0.004896963015198708},{"text":"So yeah.","start":53.145,"end":59.129997,"sentiment":"neutral","sentiment_score":-0.010774278547614813},{"text":"I've been making the payments, but then last week, I thought I set up the direct debit, but I was just I'm not a 100 percent sure.","start":59.129997,"end":67.07,"sentiment":"neutral","sentiment_score":-0.02408181913886909}],"sentiment":"neutral","sentiment_score":-0.012676149001345038,"num_words":40,"start":24.115,"end":67.07},{"sentences":[{"text":"Okay.","start":83.78999,"end":84.28999,"sentiment":"neutral","sentiment_score":0.04949459061026573},{"text":"Okay.","start":87.39,"end":87.869995,"sentiment":"neutral","sentiment_score":0.08688685297966003},{"text":"Yep.","start":87.869995,"end":88.369995,"sentiment":"neutral","sentiment_score":0.11884364485740662},{"text":"Thanks, man.","start":90.75,"end":91.729996,"sentiment":"positive","sentiment_score":0.5673856139183044}],"sentiment":"neutral","sentiment_score":0.27799926325678825,"num_words":5,"start":83.78999,"end":91.729996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Retail?\n\nChannel 1: Hi. I'm an Airtel customer, and I I set up a direct debit, but I'm not sure if it's set up. I was wondering if you could check it for me.\n\nChannel 0: Yep. Sure. One second. And how are you today?\n\nChannel 1: Good. Thanks.\n\nChannel 0: That's good. What's the account holder's first name, please?\n\nChannel 1: David.\n\nChannel 0: Alright. Last surname?\n\nChannel 1: Brainard, b r e y n a r d.\n\nChannel 0: Billing. Let's have a look. You should be yeah. It is. It's it's been coming out every month because they normally charge between the eighth and the tenth of every month.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: So\n\nChannel 0: your your your last payments have been coming out unless you've been making automatic payments yourself.\n\nChannel 1: yeah. I've been making the payments, but then last week, I thought I set up the direct debit, but I\n\nChannel 0: Oh,\n\nChannel 1: was\n\nChannel 0: okay.\n\nChannel 1: just I'm\n\nChannel 0: Let\n\nChannel 1: not\n\nChannel 0: me\n\nChannel 1: a\n\nChannel 0: just\n\nChannel 1: 100\n\nChannel 0: double\n\nChannel 1: percent\n\nChannel 0: check.\n\nChannel 1: sure.\n\nChannel 0: Okay. One second. Yep. You got it set up. I can see it from you.\n\nSo\n\nChannel 1: Okay.\n\nChannel 0: the card ends in 9860.\n\nChannel 1: Okay. Yep.\n\nChannel 0: All done. Not a problem. Thank you.\n\nChannel 1: Thanks, man.\n\nChannel 0: Have a good day. 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