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you.","start":105.30499,"end":106.045,"sentiment":"positive","sentiment_score":0.4157274216413498}],"sentiment":"neutral","sentiment_score":0.18131396919488907,"channel":0,"num_words":10,"start":103.225,"end":106.045},{"sentences":[{"text":"Okay.","start":106.244995,"end":106.744995,"sentiment":"neutral","sentiment_score":0.23237180709838867},{"text":"Thank you.","start":106.884995,"end":107.705,"sentiment":"positive","sentiment_score":0.36352086067199707}],"sentiment":"neutral","sentiment_score":0.31980450948079425,"channel":1,"num_words":3,"start":106.244995,"end":107.705}]},"summary":{"result":"success","short":"A customer calls JPT Group and asks for Paul Hanna. The representative, Jenna, tries to connect the customer to Paul Hanna but the line is busy. Jenna offers to send an email to Paul Hanna and the customer provides their email address."},"intents":{"segments":[{"text":"Can I leave a message for a return call for you? I see.","start_word":83,"end_word":95,"intents":[{"intent":"Request return call","confidence_score":0.0642715}]}]},"sentiments":{"segments":[{"text":"Good morning. Welcome to the JPT Group.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.3873640894889831},{"text":"Jenna speaking. How may I help you? Yes, dear. Good morning. I'm looking for Paul. Which Paul, please? Paul Hanna? Thank you. And who am I say he's calling, please? Mary from Vigilance AI.","start_word":7,"end_word":40,"sentiment":"neutral","sentiment_score":0.11707104742527008},{"text":"Thank you.","start_word":41,"end_word":42,"sentiment":"positive","sentiment_score":0.4724905490875244},{"text":"Let me see if I can get him on the line for you. May I remind you for me, please?","start_word":43,"end_word":62,"sentiment":"neutral","sentiment_score":0.16733543574810028},{"text":"Thank you. Thanks, Thank Tom. you. Thanks for holding now.","start_word":63,"end_word":72,"sentiment":"positive","sentiment_score":0.3924902677536011},{"text":"I'm sorry. The line's ringing is on at the moment. Can I leave a message for a return call for you? I see. No worries. Maybe I'll just drop an email to him. And by the way, Okay. correct me if I'm wrong, is it his email is paul.hannah@gpt.com.au? Correct. Alright. I'll just drop an email to him.","start_word":73,"end_word":130,"sentiment":"neutral","sentiment_score":-0.03487939015030861},{"text":"Thank you.","start_word":131,"end_word":132,"sentiment":"positive","sentiment_score":0.3956051468849182},{"text":"Okay.","start_word":133,"end_word":133,"sentiment":"neutral","sentiment_score":0.23237180709838867},{"text":"Thank you.","start_word":134,"end_word":135,"sentiment":"positive","sentiment_score":0.4123474359512329}],"average":{"sentiment":"neutral","sentiment_score":0.09862550099690756}}}}