{"metadata":{"transaction_key":"deprecated","request_id":"a1226e78-d375-4629-b267-f89739533e77","sha256":"6a3567a2f937f228562ed560f746f9491047ff4b5b98f0bdfdba9d572c7bbec9","created":"2026-03-24T06:37:11.112Z","duration":64.51194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":272,"output_tokens":60},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":317,"output_tokens":317},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":317,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Jesse. It's Dana from OQ Financial. How are you this afternoon? Sounds good. I had you booked in to run through an updated advice document prepared for you. Is now still a good time? No. That's okay. I'm happy to run through it if you've got time now. If you prefer, I can reschedule to a more suitable time. It's completely up to you. Yeah. That's okay. I do have a call at 4PM tomorrow. I could do it a little bit earlier or a little bit later tomorrow. What time suits you best tomorrow, do you think? Yeah. No. Not a problem at all. So just double checking. So you're in Queensland, same time zone as me. Fantastic. Lunchtime, like, 12:00 or 01:00, what suits you best? Mhmm. That 12:30? Beautiful. I'll pop it in there for 12:30. I'll give you a call, and we'll run through it together tomorrow for you. Not a problem at all. Enjoy your fishing. I hope you catch something. Thanks, Jesse. See you later. Bye.","confidence":0.9984425,"words":[{"word":"hi","start":1.68,"end":1.92,"confidence":0.94668937,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.15570393204689026},{"word":"jesse","start":1.92,"end":2.24,"confidence":0.75686055,"punctuated_word":"Jesse.","sentiment":"neutral","sentiment_score":0.15653324127197266},{"word":"it's","start":2.24,"end":2.48,"confidence":0.99138147,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.21857337653636932},{"word":"dana","start":2.48,"end":2.72,"confidence":0.9197569,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.1970747709274292},{"word":"from","start":2.72,"end":2.96,"confidence":0.9987612,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21587620675563812},{"word":"oq","start":2.96,"end":3.28,"confidence":0.7547224,"punctuated_word":"OQ","sentiment":"neutral","sentiment_score":0.17763015627861023},{"word":"financial","start":3.28,"end":3.78,"confidence":0.9991113,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.20459097623825073},{"word":"how","start":3.84,"end":4.0,"confidence":0.9998852,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27636805176734924},{"word":"are","start":4.0,"end":4.16,"confidence":0.9995498,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2719813287258148},{"word":"you","start":4.16,"end":4.3199997,"confidence":0.9997008,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.27681005001068115},{"word":"this","start":4.3199997,"end":4.56,"confidence":0.99981886,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.26493990421295166},{"word":"afternoon","start":4.56,"end":5.06,"confidence":0.99995536,"punctuated_word":"afternoon?","sentiment":"neutral","sentiment_score":0.22857359051704407},{"word":"sounds","start":6.48,"end":6.7999997,"confidence":0.8096021,"punctuated_word":"Sounds","sentiment":"positive","sentiment_score":0.6674481630325317},{"word":"good","start":6.7999997,"end":7.04,"confidence":0.9998423,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.669205904006958},{"word":"i","start":7.04,"end":7.12,"confidence":0.99997115,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.420590341091156},{"word":"had","start":7.12,"end":7.2799997,"confidence":0.9779578,"punctuated_word":"had","sentiment":"positive","sentiment_score":0.44083985686302185},{"word":"you","start":7.2799997,"end":7.44,"confidence":0.55991536,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28567853569984436},{"word":"booked","start":7.44,"end":7.6,"confidence":0.9888359,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.309418261051178},{"word":"in","start":7.6,"end":7.7599998,"confidence":0.9674094,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3474771976470947},{"word":"to","start":7.7599998,"end":7.8399997,"confidence":0.99862206,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.305633008480072},{"word":"run","start":7.8399997,"end":8.0,"confidence":0.9984276,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.31830456852912903},{"word":"through","start":8.0,"end":8.24,"confidence":0.99475324,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.3313462734222412},{"word":"an","start":8.24,"end":8.32,"confidence":0.99842286,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.34613168239593506},{"word":"updated","start":8.32,"end":8.8,"confidence":0.9978536,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.3221060335636139},{"word":"advice","start":8.8,"end":9.12,"confidence":0.94968086,"punctuated_word":"advice","sentiment":"positive","sentiment_score":0.3657015264034271},{"word":"document","start":9.12,"end":9.599999,"confidence":0.9819198,"punctuated_word":"document","sentiment":"positive","sentiment_score":0.36790889501571655},{"word":"prepared","start":9.599999,"end":10.08,"confidence":0.49668062,"punctuated_word":"prepared","sentiment":"positive","sentiment_score":0.42388641834259033},{"word":"for","start":10.08,"end":10.24,"confidence":0.99987507,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.353779673576355},{"word":"you","start":10.24,"end":10.4,"confidence":0.9997128,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29086774587631226},{"word":"is","start":10.4,"end":10.559999,"confidence":0.99870944,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.22837060689926147},{"word":"now","start":10.559999,"end":10.8,"confidence":0.99929285,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.21454855799674988},{"word":"still","start":10.8,"end":11.04,"confidence":0.9899099,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.22158269584178925},{"word":"a","start":11.04,"end":11.12,"confidence":0.99946994,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23922303318977356},{"word":"good","start":11.12,"end":11.28,"confidence":0.9999827,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.22013908624649048},{"word":"time","start":11.28,"end":11.78,"confidence":0.99989885,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":0.207301527261734},{"word":"no","start":14.6449995,"end":14.965,"confidence":0.99404,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.051431864500045776},{"word":"that's","start":14.965,"end":15.285,"confidence":0.9991754,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0453292652964592},{"word":"okay","start":15.285,"end":15.785,"confidence":0.99972725,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.07563516497612},{"word":"i'm","start":16.164999,"end":16.324999,"confidence":0.9998214,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.35935041308403015},{"word":"happy","start":16.324999,"end":16.564999,"confidence":0.9998099,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.4095014035701752},{"word":"to","start":16.564999,"end":16.645,"confidence":0.99954766,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3783920109272003},{"word":"run","start":16.645,"end":16.805,"confidence":0.999516,"punctuated_word":"run","sentiment":"positive","sentiment_score":0.4272448420524597},{"word":"through","start":16.805,"end":16.965,"confidence":0.9965676,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.47552844882011414},{"word":"it","start":16.965,"end":17.125,"confidence":0.9880121,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.41529226303100586},{"word":"if","start":17.125,"end":17.285,"confidence":0.9773235,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.33922386169433594},{"word":"you've","start":17.285,"end":17.445,"confidence":0.9949063,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.20616500079631803},{"word":"got","start":17.445,"end":17.605,"confidence":0.99986553,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.180627703666687},{"word":"time","start":17.605,"end":17.845,"confidence":0.99845004,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.17711828649044037},{"word":"now","start":17.845,"end":18.085,"confidence":0.9438065,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.18727459013462067},{"word":"if","start":18.085,"end":18.244999,"confidence":0.9992274,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.14205320179462433},{"word":"you","start":18.244999,"end":18.325,"confidence":0.9997073,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11053118109703064},{"word":"prefer","start":18.325,"end":18.724998,"confidence":0.9932109,"punctuated_word":"prefer,","sentiment":"neutral","sentiment_score":0.0803922638297081},{"word":"i","start":18.724998,"end":18.805,"confidence":0.9998234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16298654675483704},{"word":"can","start":18.805,"end":18.965,"confidence":0.9999291,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1737666130065918},{"word":"reschedule","start":18.965,"end":19.445,"confidence":0.99882525,"punctuated_word":"reschedule","sentiment":"neutral","sentiment_score":0.12735462188720703},{"word":"to","start":19.445,"end":19.605,"confidence":0.8898301,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15474988520145416},{"word":"a","start":19.605,"end":19.685,"confidence":0.9836924,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1876102983951569},{"word":"more","start":19.685,"end":19.925,"confidence":0.9941777,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.13100405037403107},{"word":"suitable","start":19.925,"end":20.324999,"confidence":0.9945089,"punctuated_word":"suitable","sentiment":"neutral","sentiment_score":0.1614181101322174},{"word":"time","start":20.324999,"end":20.564999,"confidence":0.9953226,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.1560457944869995},{"word":"it's","start":20.564999,"end":20.724998,"confidence":0.9994614,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.20184944570064545},{"word":"completely","start":20.724998,"end":21.224998,"confidence":0.99962234,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":0.24298834800720215},{"word":"up","start":21.285,"end":21.445,"confidence":0.99945873,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.2022874504327774},{"word":"to","start":21.445,"end":21.605,"confidence":0.9980052,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20880097150802612},{"word":"you","start":21.605,"end":22.105,"confidence":0.9918711,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.20230180025100708},{"word":"yeah","start":25.529999,"end":25.769999,"confidence":0.9941651,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.10818590968847276},{"word":"that's","start":25.769999,"end":26.09,"confidence":0.9995161,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.15148340165615082},{"word":"okay","start":26.09,"end":26.49,"confidence":0.99981964,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1521797478199005},{"word":"i","start":26.49,"end":26.65,"confidence":0.9998536,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13257001340389252},{"word":"do","start":26.65,"end":26.89,"confidence":0.9997534,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.13429175317287445},{"word":"have","start":26.89,"end":27.05,"confidence":0.9995389,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.124468594789505},{"word":"a","start":27.05,"end":27.21,"confidence":0.99889874,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10862109810113908},{"word":"call","start":27.21,"end":27.449999,"confidence":0.99958056,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.09796129912137984},{"word":"at","start":27.449999,"end":27.609999,"confidence":0.9988675,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.08860178291797638},{"word":"4pm","start":27.609999,"end":28.25,"confidence":0.9996339,"punctuated_word":"4PM","sentiment":"neutral","sentiment_score":0.11811245232820512},{"word":"tomorrow","start":28.25,"end":28.73,"confidence":0.99949276,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.11200197041034698},{"word":"i","start":28.73,"end":28.89,"confidence":0.9999012,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09823740273714066},{"word":"could","start":28.89,"end":29.13,"confidence":0.99988437,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.0990872085094452},{"word":"do","start":29.13,"end":29.21,"confidence":0.99985087,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.08141160756349564},{"word":"it","start":29.21,"end":29.449999,"confidence":0.9892323,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.08214270323514938},{"word":"a","start":29.449999,"end":29.529999,"confidence":0.9996691,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.08279664814472198},{"word":"little","start":29.529999,"end":29.769999,"confidence":0.99987054,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.08015524595975876},{"word":"bit","start":29.769999,"end":29.93,"confidence":0.9984425,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.07512684166431427},{"word":"earlier","start":29.93,"end":30.43,"confidence":0.99886215,"punctuated_word":"earlier","sentiment":"neutral","sentiment_score":0.0665225237607956},{"word":"or","start":30.49,"end":30.73,"confidence":0.99044293,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.09161359071731567},{"word":"a","start":30.73,"end":30.81,"confidence":0.99950755,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0971859097480774},{"word":"little","start":30.81,"end":31.05,"confidence":0.99974245,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.09461842477321623},{"word":"bit","start":31.05,"end":31.21,"confidence":0.9985353,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.09807109832763672},{"word":"later","start":31.21,"end":31.529999,"confidence":0.9981505,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.08061179518699646},{"word":"tomorrow","start":31.529999,"end":32.03,"confidence":0.99859285,"punctuated_word":"tomorrow.","sentiment":"neutral","sentiment_score":0.0975124016404152},{"word":"what","start":32.17,"end":32.41,"confidence":0.9997199,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.06714843213558197},{"word":"time","start":32.41,"end":32.73,"confidence":0.9352104,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.057447485625743866},{"word":"suits","start":32.73,"end":33.05,"confidence":0.2777002,"punctuated_word":"suits","sentiment":"neutral","sentiment_score":0.04887472093105316},{"word":"you","start":33.05,"end":33.21,"confidence":0.9834058,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.043303169310092926},{"word":"best","start":33.21,"end":33.53,"confidence":0.8499024,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.06547883152961731},{"word":"tomorrow","start":33.53,"end":33.93,"confidence":0.7792491,"punctuated_word":"tomorrow,","sentiment":"neutral","sentiment_score":0.06765645742416382},{"word":"do","start":33.93,"end":34.01,"confidence":0.99668866,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.05350731313228607},{"word":"you","start":34.01,"end":34.09,"confidence":0.99810624,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.06693826615810394},{"word":"think","start":34.09,"end":34.59,"confidence":0.9997258,"punctuated_word":"think?","sentiment":"neutral","sentiment_score":0.06522643566131592},{"word":"yeah","start":37.665,"end":37.905,"confidence":0.9753829,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06979121267795563},{"word":"no","start":37.905,"end":38.225,"confidence":0.99862605,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.09181823581457138},{"word":"not","start":38.225,"end":38.385,"confidence":0.99900097,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.16195610165596008},{"word":"a","start":38.385,"end":38.465,"confidence":0.9994978,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14252950251102448},{"word":"problem","start":38.465,"end":38.785,"confidence":0.9998945,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.1642528474330902},{"word":"at","start":38.785,"end":38.945,"confidence":0.9994005,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.10485264658927916},{"word":"all","start":38.945,"end":39.184998,"confidence":0.9980688,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.1583533138036728},{"word":"so","start":39.184998,"end":39.684998,"confidence":0.99844545,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.14038051664829254},{"word":"just","start":39.825,"end":39.985,"confidence":0.4430187,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1250898391008377},{"word":"double","start":39.985,"end":40.305,"confidence":0.9995203,"punctuated_word":"double","sentiment":"neutral","sentiment_score":0.12113012373447418},{"word":"checking","start":40.305,"end":40.704998,"confidence":0.93590224,"punctuated_word":"checking.","sentiment":"neutral","sentiment_score":0.11038084328174592},{"word":"so","start":40.704998,"end":40.945,"confidence":0.8647313,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09097876399755478},{"word":"you're","start":40.945,"end":41.184998,"confidence":0.9943254,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.07292960584163666},{"word":"in","start":41.184998,"end":41.425,"confidence":0.99955326,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04927054047584534},{"word":"queensland","start":41.425,"end":41.925,"confidence":0.82301664,"punctuated_word":"Queensland,","sentiment":"neutral","sentiment_score":0.10073138028383256},{"word":"same","start":41.985,"end":42.225,"confidence":0.99811566,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.1086302399635315},{"word":"time","start":42.225,"end":42.465,"confidence":0.9967339,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.0676218569278717},{"word":"zone","start":42.465,"end":42.704998,"confidence":0.911563,"punctuated_word":"zone","sentiment":"neutral","sentiment_score":0.056039873510599136},{"word":"as","start":42.704998,"end":42.945,"confidence":0.99493766,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10776595771312714},{"word":"me","start":42.945,"end":43.184998,"confidence":0.9301138,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.13026279211044312},{"word":"fantastic","start":43.184998,"end":43.684998,"confidence":0.9996355,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.4104088544845581},{"word":"lunchtime","start":44.465,"end":44.965,"confidence":0.8324003,"punctuated_word":"Lunchtime,","sentiment":"neutral","sentiment_score":0.1475408971309662},{"word":"like","start":45.024998,"end":45.184998,"confidence":0.89047146,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.17017538845539093},{"word":"12:00","start":45.184998,"end":45.745,"confidence":0.9996365,"punctuated_word":"12:00","sentiment":"neutral","sentiment_score":0.17755502462387085},{"word":"or","start":45.745,"end":45.905,"confidence":0.99141216,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0906418189406395},{"word":"01:00","start":45.905,"end":46.465,"confidence":0.9496025,"punctuated_word":"01:00,","sentiment":"neutral","sentiment_score":0.11987389624118804},{"word":"what","start":46.465,"end":46.625,"confidence":0.9987771,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.1266310065984726},{"word":"suits","start":46.625,"end":46.945,"confidence":0.98373544,"punctuated_word":"suits","sentiment":"neutral","sentiment_score":0.08063110709190369},{"word":"you","start":46.945,"end":47.105,"confidence":0.99350667,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1531769335269928},{"word":"best","start":47.105,"end":47.605,"confidence":0.9980403,"punctuated_word":"best?","sentiment":"neutral","sentiment_score":0.10870383679866792},{"word":"mhmm","start":49.84,"end":50.34,"confidence":0.9799808,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.004692367743700743},{"word":"that","start":50.719997,"end":51.039997,"confidence":0.76493496,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.010763026773929596},{"word":"12:30","start":51.039997,"end":51.68,"confidence":0.93364763,"punctuated_word":"12:30?","sentiment":"neutral","sentiment_score":0.024243243038654327},{"word":"beautiful","start":51.68,"end":52.16,"confidence":0.99944735,"punctuated_word":"Beautiful.","sentiment":"positive","sentiment_score":0.4125820994377136},{"word":"i'll","start":52.16,"end":52.399998,"confidence":0.9962551,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2201152890920639},{"word":"pop","start":52.399998,"end":52.559998,"confidence":0.9916147,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.29890695214271545},{"word":"it","start":52.559998,"end":52.64,"confidence":0.9926097,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24560414254665375},{"word":"in","start":52.64,"end":52.879997,"confidence":0.9987676,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2649838328361511},{"word":"there","start":52.879997,"end":52.96,"confidence":0.99280787,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.1933537721633911},{"word":"for","start":52.96,"end":53.199997,"confidence":0.9955302,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15298649668693542},{"word":"12:30","start":53.199997,"end":53.84,"confidence":0.9986147,"punctuated_word":"12:30.","sentiment":"neutral","sentiment_score":0.16912364959716797},{"word":"i'll","start":53.84,"end":53.92,"confidence":0.9999166,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1811656951904297},{"word":"give","start":53.92,"end":54.16,"confidence":0.99991226,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.19805388152599335},{"word":"you","start":54.16,"end":54.32,"confidence":0.999813,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.21283751726150513},{"word":"a","start":54.32,"end":54.399998,"confidence":0.9968721,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20794086158275604},{"word":"call","start":54.399998,"end":54.8,"confidence":0.9432142,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.2198292464017868},{"word":"and","start":54.8,"end":54.96,"confidence":0.9995691,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23103179037570953},{"word":"we'll","start":54.96,"end":55.199997,"confidence":0.99804693,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.2201058715581894},{"word":"run","start":55.199997,"end":55.36,"confidence":0.99962735,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.24510595202445984},{"word":"through","start":55.36,"end":55.6,"confidence":0.99651474,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.296613872051239},{"word":"it","start":55.6,"end":55.68,"confidence":0.96907604,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2588888108730316},{"word":"together","start":55.68,"end":56.079998,"confidence":0.9997439,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.21449117362499237},{"word":"tomorrow","start":56.079998,"end":56.399998,"confidence":0.9988708,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.2634966969490051},{"word":"for","start":56.399998,"end":56.64,"confidence":0.99861705,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2901167869567871},{"word":"you","start":56.64,"end":56.719997,"confidence":0.9974575,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1954569965600967},{"word":"not","start":56.719997,"end":56.879997,"confidence":0.99727947,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.3224300444126129},{"word":"a","start":56.879997,"end":57.039997,"confidence":0.9965947,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2842741012573242},{"word":"problem","start":57.039997,"end":57.28,"confidence":0.99961203,"punctuated_word":"problem","sentiment":"positive","sentiment_score":0.3342611491680145},{"word":"at","start":57.28,"end":57.44,"confidence":0.9615504,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.289655476808548},{"word":"all","start":57.44,"end":57.6,"confidence":0.99944854,"punctuated_word":"all.","sentiment":"positive","sentiment_score":0.3424709141254425},{"word":"enjoy","start":57.6,"end":57.92,"confidence":0.99969995,"punctuated_word":"Enjoy","sentiment":"positive","sentiment_score":0.46475541591644287},{"word":"your","start":57.92,"end":58.079998,"confidence":0.9954455,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.46718692779541016},{"word":"fishing","start":58.079998,"end":58.399998,"confidence":0.9631643,"punctuated_word":"fishing.","sentiment":"positive","sentiment_score":0.4818560183048248},{"word":"i","start":58.399998,"end":58.559998,"confidence":0.9925483,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.38816288113594055},{"word":"hope","start":58.559998,"end":58.719997,"confidence":0.9997842,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.4313962459564209},{"word":"you","start":58.719997,"end":58.879997,"confidence":0.9985061,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3456365764141083},{"word":"catch","start":58.879997,"end":59.12,"confidence":0.9912621,"punctuated_word":"catch","sentiment":"positive","sentiment_score":0.5224194526672363},{"word":"something","start":59.12,"end":59.62,"confidence":0.9996252,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":0.3017079830169678},{"word":"thanks","start":61.28,"end":61.6,"confidence":0.9958347,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4399716258049011},{"word":"jesse","start":61.6,"end":62.0,"confidence":0.78395957,"punctuated_word":"Jesse.","sentiment":"positive","sentiment_score":0.3726583421230316},{"word":"see","start":62.0,"end":62.159996,"confidence":0.99949527,"punctuated_word":"See","sentiment":"positive","sentiment_score":0.3395538330078125},{"word":"you","start":62.159996,"end":62.32,"confidence":0.99891174,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3056975305080414},{"word":"later","start":62.32,"end":62.64,"confidence":0.99970853,"punctuated_word":"later.","sentiment":"positive","sentiment_score":0.33684128522872925},{"word":"bye","start":62.64,"end":63.14,"confidence":0.9973347,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.202312633395195}],"paragraphs":{"transcript":"\nHi, Jesse. It's Dana from OQ Financial. How are you this afternoon? Sounds good. I had you booked in to run through an updated advice document prepared for you.\n\nIs now still a good time? No. That's okay. I'm happy to run through it if you've got time now. If you prefer, I can reschedule to a more suitable time.\n\nIt's completely up to you. Yeah. That's okay. I do have a call at 4PM tomorrow. I could do it a little bit earlier or a little bit later tomorrow.\n\nWhat time suits you best tomorrow, do you think? Yeah. No. Not a problem at all. So just double checking.\n\nSo you're in Queensland, same time zone as me. Fantastic. Lunchtime, like, 12:00 or 01:00, what suits you best? Mhmm. That 12:30?\n\nBeautiful. I'll pop it in there for 12:30. I'll give you a call, and we'll run through it together tomorrow for you. Not a problem at all. Enjoy your fishing.\n\nI hope you catch something. Thanks, Jesse. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Jesse.","start":1.68,"end":2.24,"sentiment":"neutral","sentiment_score":0.15611858665943146},{"text":"It's Dana from OQ Financial.","start":2.24,"end":3.78,"sentiment":"neutral","sentiment_score":0.20274909734725952},{"text":"How are you this afternoon?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.26373458504676817},{"text":"Sounds good.","start":6.48,"end":7.04,"sentiment":"positive","sentiment_score":0.6683270335197449},{"text":"I had you booked in to run through an updated advice document prepared for you.","start":7.04,"end":10.4,"sentiment":"positive","sentiment_score":0.34864466786384585}],"sentiment":"neutral","sentiment_score":0.3176199886305579,"num_words":29,"start":1.68,"end":10.4},{"sentences":[{"text":"Is now still a good time?","start":10.4,"end":11.78,"sentiment":"neutral","sentiment_score":0.22186091790596643},{"text":"No.","start":14.6449995,"end":14.965,"sentiment":"neutral","sentiment_score":-0.051431864500045776},{"text":"That's okay.","start":14.965,"end":15.785,"sentiment":"neutral","sentiment_score":0.0604822151362896},{"text":"I'm happy to run through it if you've got time now.","start":16.164999,"end":18.085,"sentiment":"neutral","sentiment_score":0.32324716584248975},{"text":"If you prefer, I can reschedule to a more suitable time.","start":18.085,"end":20.564999,"sentiment":"neutral","sentiment_score":0.14435568790544162}],"sentiment":"neutral","sentiment_score":0.211107402078567,"num_words":31,"start":10.4,"end":20.564999},{"sentences":[{"text":"It's completely up to you.","start":20.564999,"end":22.105,"sentiment":"neutral","sentiment_score":0.21164560317993164},{"text":"Yeah.","start":25.529999,"end":25.769999,"sentiment":"neutral","sentiment_score":0.10818590968847276},{"text":"That's okay.","start":25.769999,"end":26.49,"sentiment":"neutral","sentiment_score":0.15183157473802567},{"text":"I do have a call at 4PM tomorrow.","start":26.49,"end":28.73,"sentiment":"neutral","sentiment_score":0.11457862053066492},{"text":"I could do it a little bit earlier or a little bit later tomorrow.","start":28.73,"end":32.03,"sentiment":"neutral","sentiment_score":0.08750667156917709}],"sentiment":"neutral","sentiment_score":0.12039331470926602,"num_words":30,"start":20.564999,"end":32.03},{"sentences":[{"text":"What time suits you best tomorrow, do you think?","start":32.17,"end":34.59,"sentiment":"neutral","sentiment_score":0.05950901243421766},{"text":"Yeah.","start":37.665,"end":37.905,"sentiment":"neutral","sentiment_score":0.06979121267795563},{"text":"No.","start":37.905,"end":38.225,"sentiment":"neutral","sentiment_score":0.09181823581457138},{"text":"Not a problem at all.","start":38.225,"end":39.184998,"sentiment":"neutral","sentiment_score":0.14638888239860534},{"text":"So just double checking.","start":39.184998,"end":40.704998,"sentiment":"neutral","sentiment_score":0.12424533069133759}],"sentiment":"neutral","sentiment_score":0.09630581475794316,"num_words":20,"start":32.17,"end":40.704998},{"sentences":[{"text":"So you're in Queensland, same time zone as me.","start":40.704998,"end":43.184998,"sentiment":"neutral","sentiment_score":0.08713677898049355},{"text":"Fantastic.","start":43.184998,"end":43.684998,"sentiment":"positive","sentiment_score":0.4104088544845581},{"text":"Lunchtime, like, 12:00 or 01:00, what suits you best?","start":44.465,"end":47.605,"sentiment":"neutral","sentiment_score":0.13054776771201027},{"text":"Mhmm.","start":49.84,"end":50.34,"sentiment":"neutral","sentiment_score":0.004692367743700743},{"text":"That 12:30?","start":50.719997,"end":51.68,"sentiment":"neutral","sentiment_score":0.01750313490629196}],"sentiment":"neutral","sentiment_score":0.10951220055788079,"num_words":22,"start":40.704998,"end":51.68},{"sentences":[{"text":"Beautiful.","start":51.68,"end":52.16,"sentiment":"positive","sentiment_score":0.4125820994377136},{"text":"I'll pop it in there for 12:30.","start":52.16,"end":53.84,"sentiment":"neutral","sentiment_score":0.2207248764378684},{"text":"I'll give you a call, and we'll run through it together tomorrow for you.","start":53.84,"end":56.719997,"sentiment":"neutral","sentiment_score":0.23108108235257013},{"text":"Not a problem at all.","start":56.719997,"end":57.6,"sentiment":"neutral","sentiment_score":0.3146183371543884},{"text":"Enjoy your fishing.","start":57.6,"end":58.399998,"sentiment":"positive","sentiment_score":0.47126612067222595}],"sentiment":"neutral","sentiment_score":0.27265604784091313,"num_words":30,"start":51.68,"end":58.399998},{"sentences":[{"text":"I hope you catch something.","start":58.399998,"end":59.62,"sentiment":"positive","sentiment_score":0.39786462783813475},{"text":"Thanks, Jesse.","start":61.28,"end":62.0,"sentiment":"positive","sentiment_score":0.40631498396396637},{"text":"See you later.","start":62.0,"end":62.64,"sentiment":"neutral","sentiment_score":0.3273642162481944},{"text":"Bye.","start":62.64,"end":63.14,"sentiment":"neutral","sentiment_score":0.202312633395195}],"sentiment":"positive","sentiment_score":0.3623962172053077,"num_words":11,"start":58.399998,"end":63.14}]}}]},{"alternatives":[{"transcript":"Hello? Alright. Thank you. Oh, I'm out fishing. Sure. I can hear you today tomorrow by any chance, please. Probably tomorrow lunch one. No. You're in twelve thirty. Okay. Thank you. Bye.","confidence":0.94626594,"words":[{"word":"hello","start":0.56,"end":1.06,"confidence":0.9584178,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.030374713242053986},{"word":"alright","start":5.2,"end":5.68,"confidence":0.85978365,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3344383239746094},{"word":"thank","start":5.68,"end":5.92,"confidence":0.999071,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6810019016265869},{"word":"you","start":5.92,"end":6.42,"confidence":0.9997388,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5903803110122681},{"word":"oh","start":13.04,"end":13.28,"confidence":0.7572644,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06312981992959976},{"word":"i'm","start":13.28,"end":13.36,"confidence":0.9822418,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03432178497314453},{"word":"out","start":13.36,"end":13.599999,"confidence":0.94626594,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.020791592076420784},{"word":"fishing","start":13.599999,"end":14.099999,"confidence":0.9734223,"punctuated_word":"fishing.","sentiment":"neutral","sentiment_score":0.028728101402521133},{"word":"sure","start":22.744999,"end":22.904999,"confidence":0.52460706,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.18784460425376892},{"word":"i","start":22.904999,"end":22.985,"confidence":0.45874804,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2103412300348282},{"word":"can","start":22.985,"end":23.064999,"confidence":0.897326,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.17902450263500214},{"word":"hear","start":23.064999,"end":23.145,"confidence":0.25694177,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.17278563976287842},{"word":"you","start":23.145,"end":23.225,"confidence":0.9947172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1508096307516098},{"word":"today","start":23.225,"end":23.545,"confidence":0.510176,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.17581228911876678},{"word":"tomorrow","start":23.545,"end":24.045,"confidence":0.99139506,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.21931275725364685},{"word":"by","start":24.105,"end":24.265,"confidence":0.54270154,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.18722335994243625},{"word":"any","start":24.265,"end":24.505001,"confidence":0.9983694,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.19557717442512512},{"word":"chance","start":24.505001,"end":24.825,"confidence":0.99440086,"punctuated_word":"chance,","sentiment":"neutral","sentiment_score":0.15129421651363373},{"word":"please","start":24.825,"end":25.325,"confidence":0.9534732,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.159389466047287},{"word":"probably","start":35.72,"end":36.04,"confidence":0.7265003,"punctuated_word":"Probably","sentiment":"neutral","sentiment_score":0.03309859335422516},{"word":"tomorrow","start":36.04,"end":36.44,"confidence":0.9218673,"punctuated_word":"tomorrow","sentiment":"neutral","sentiment_score":0.024783767759799957},{"word":"lunch","start":36.44,"end":36.68,"confidence":0.85014445,"punctuated_word":"lunch","sentiment":"neutral","sentiment_score":0.03884781152009964},{"word":"one","start":36.68,"end":37.18,"confidence":0.5007198,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.040130674839019775},{"word":"no","start":49.335,"end":49.415,"confidence":0.70534074,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.013215526938438416},{"word":"you're","start":49.415,"end":49.575,"confidence":0.6772696,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.006003101821988821},{"word":"in","start":49.575,"end":49.815002,"confidence":0.7927204,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.00761447474360466},{"word":"twelve","start":49.815002,"end":50.055,"confidence":0.984486,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":-0.01792338863015175},{"word":"thirty","start":50.055,"end":50.555,"confidence":0.89381117,"punctuated_word":"thirty.","sentiment":"neutral","sentiment_score":0.004389793612062931},{"word":"okay","start":59.886936,"end":60.386936,"confidence":0.99273485,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.24949736893177032},{"word":"thank","start":60.446938,"end":60.686935,"confidence":0.99912816,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4355025589466095},{"word":"you","start":60.686935,"end":61.186935,"confidence":0.9996887,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3697291612625122},{"word":"bye","start":62.686935,"end":63.186935,"confidence":0.98012686,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.10467708110809326}],"paragraphs":{"transcript":"\nHello? Alright. Thank you. Oh, I'm out fishing. Sure.\n\nI can hear you today tomorrow by any chance, please. Probably tomorrow lunch one. No. You're in twelve thirty. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.030374713242053986},{"text":"Alright.","start":5.2,"end":5.68,"sentiment":"positive","sentiment_score":0.3344383239746094},{"text":"Thank you.","start":5.68,"end":6.42,"sentiment":"positive","sentiment_score":0.6356911063194275},{"text":"Oh, I'm out fishing.","start":13.04,"end":14.099999,"sentiment":"neutral","sentiment_score":0.03674282459542155},{"text":"Sure.","start":22.744999,"end":22.904999,"sentiment":"neutral","sentiment_score":0.18784460425376892}],"sentiment":"neutral","sentiment_score":0.21900123916566372,"num_words":9,"start":0.56,"end":22.904999},{"sentences":[{"text":"I can hear you today tomorrow by any chance, please.","start":22.904999,"end":25.325,"sentiment":"neutral","sentiment_score":0.18015702664852143},{"text":"Probably tomorrow lunch one.","start":35.72,"end":37.18,"sentiment":"neutral","sentiment_score":0.03421521186828613},{"text":"No.","start":49.335,"end":49.415,"sentiment":"neutral","sentiment_score":-0.013215526938438416},{"text":"You're in twelve thirty.","start":49.415,"end":50.555,"sentiment":"neutral","sentiment_score":-0.006787792895920575},{"text":"Okay.","start":59.886936,"end":60.386936,"sentiment":"neutral","sentiment_score":0.24949736893177032}],"sentiment":"neutral","sentiment_score":0.10737808921840042,"num_words":20,"start":22.904999,"end":60.386936},{"sentences":[{"text":"Thank you.","start":60.446938,"end":61.186935,"sentiment":"positive","sentiment_score":0.40261586010456085},{"text":"Bye.","start":62.686935,"end":63.186935,"sentiment":"neutral","sentiment_score":0.10467708110809326}],"sentiment":"neutral","sentiment_score":0.30330293377240497,"num_words":3,"start":60.446938,"end":63.186935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Jesse. It's Dana from OQ Financial. How are you this afternoon?\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Sounds good. I had you booked in to run through an updated advice document prepared for you. Is now still a good time?\n\nChannel 1: Oh, I'm out fishing.\n\nChannel 0: No. That's okay. I'm happy to run through it if you've got time now. If you prefer, I can reschedule to a more suitable time. It's completely up to you.\n\nChannel 1: Sure. I can hear you today tomorrow by any chance, please.\n\nChannel 0: Yeah. That's okay. I do have a call at 4PM tomorrow. I could do it a little bit earlier or a little bit later tomorrow. What time suits you best tomorrow, do you think?\n\nChannel 1: Probably tomorrow lunch one.\n\nChannel 0: Yeah. No. Not a problem at all. So just double checking. So you're in Queensland, same time zone as me.\n\nFantastic. Lunchtime, like, 12:00 or 01:00, what suits you best?\n\nChannel 1: No. You're in twelve\n\nChannel 0: Mhmm.\n\nChannel 1: thirty.\n\nChannel 0: That 12:30? Beautiful. I'll pop it in there for 12:30. I'll give you a call, and we'll run through it together tomorrow for you. Not a problem at all.\n\nEnjoy your fishing. I hope you catch something.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thanks, Jesse. See you later. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.030374713242053986}],"sentiment":"neutral","sentiment_score":0.030374713242053986,"channel":1,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Hi, Jesse.","start":1.68,"end":2.24,"sentiment":"neutral","sentiment_score":0.15611858665943146},{"text":"It's Dana from OQ Financial.","start":2.24,"end":3.78,"sentiment":"neutral","sentiment_score":0.20274909734725952},{"text":"How are you this afternoon?","start":3.84,"end":5.06,"sentiment":"neutral","sentiment_score":0.26373458504676817}],"sentiment":"neutral","sentiment_score":0.22038796544075012,"channel":0,"num_words":12,"start":1.68,"end":5.06},{"sentences":[{"text":"Alright.","start":5.2,"end":5.68,"sentiment":"positive","sentiment_score":0.3344383239746094},{"text":"Thank you.","start":5.68,"end":6.42,"sentiment":"positive","sentiment_score":0.6356911063194275}],"sentiment":"positive","sentiment_score":0.5352735122044882,"channel":1,"num_words":3,"start":5.2,"end":6.42},{"sentences":[{"text":"Sounds good.","start":6.48,"end":7.04,"sentiment":"positive","sentiment_score":0.6683270335197449},{"text":"I had you booked in to run through an updated advice document prepared for you.","start":7.04,"end":10.4,"sentiment":"positive","sentiment_score":0.34864466786384585},{"text":"Is now still a good time?","start":10.4,"end":11.78,"sentiment":"neutral","sentiment_score":0.22186091790596643}],"sentiment":"positive","sentiment_score":0.34336911271447723,"channel":0,"num_words":23,"start":6.48,"end":11.78},{"sentences":[{"text":"Oh, I'm out fishing.","start":13.04,"end":14.099999,"sentiment":"neutral","sentiment_score":0.03674282459542155}],"sentiment":"neutral","sentiment_score":0.03674282459542155,"channel":1,"num_words":4,"start":13.04,"end":14.099999},{"sentences":[{"text":"No.","start":14.6449995,"end":14.965,"sentiment":"neutral","sentiment_score":-0.051431864500045776},{"text":"That's okay.","start":14.965,"end":15.785,"sentiment":"neutral","sentiment_score":0.0604822151362896},{"text":"I'm happy to run through it if you've got time now.","start":16.164999,"end":18.085,"sentiment":"neutral","sentiment_score":0.32324716584248975},{"text":"If you prefer, I can reschedule to a more suitable time.","start":18.085,"end":20.564999,"sentiment":"neutral","sentiment_score":0.14435568790544162},{"text":"It's completely up to you.","start":20.564999,"end":22.105,"sentiment":"neutral","sentiment_score":0.21164560317993164}],"sentiment":"neutral","sentiment_score":0.2090463990966479,"channel":0,"num_words":30,"start":14.6449995,"end":22.105},{"sentences":[{"text":"Sure.","start":22.744999,"end":22.904999,"sentiment":"neutral","sentiment_score":0.18784460425376892},{"text":"I can hear you today tomorrow by any chance, please.","start":22.904999,"end":25.325,"sentiment":"neutral","sentiment_score":0.18015702664852143}],"sentiment":"neutral","sentiment_score":0.18085589733990756,"channel":1,"num_words":11,"start":22.744999,"end":25.325},{"sentences":[{"text":"Yeah.","start":25.529999,"end":25.769999,"sentiment":"neutral","sentiment_score":0.10818590968847276},{"text":"That's okay.","start":25.769999,"end":26.49,"sentiment":"neutral","sentiment_score":0.15183157473802567},{"text":"I do have a call at 4PM tomorrow.","start":26.49,"end":28.73,"sentiment":"neutral","sentiment_score":0.11457862053066492},{"text":"I could do it a little bit earlier or a little bit later tomorrow.","start":28.73,"end":32.03,"sentiment":"neutral","sentiment_score":0.08750667156917709},{"text":"What time suits you best tomorrow, do you think?","start":32.17,"end":34.59,"sentiment":"neutral","sentiment_score":0.05950901243421766}],"sentiment":"neutral","sentiment_score":0.09085742756724358,"channel":0,"num_words":34,"start":25.529999,"end":34.59},{"sentences":[{"text":"Probably tomorrow lunch one.","start":35.72,"end":37.18,"sentiment":"neutral","sentiment_score":0.03421521186828613}],"sentiment":"neutral","sentiment_score":0.03421521186828613,"channel":1,"num_words":4,"start":35.72,"end":37.18},{"sentences":[{"text":"Yeah.","start":37.665,"end":37.905,"sentiment":"neutral","sentiment_score":0.06979121267795563},{"text":"No.","start":37.905,"end":38.225,"sentiment":"neutral","sentiment_score":0.09181823581457138},{"text":"Not a problem at all.","start":38.225,"end":39.184998,"sentiment":"neutral","sentiment_score":0.14638888239860534},{"text":"So just double checking.","start":39.184998,"end":40.704998,"sentiment":"neutral","sentiment_score":0.12424533069133759},{"text":"So you're in Queensland, same time zone as me.","start":40.704998,"end":43.184998,"sentiment":"neutral","sentiment_score":0.08713677898049355}],"sentiment":"neutral","sentiment_score":0.1087383097037673,"channel":0,"num_words":20,"start":37.665,"end":43.184998},{"sentences":[{"text":"Fantastic.","start":43.184998,"end":43.684998,"sentiment":"positive","sentiment_score":0.4104088544845581},{"text":"Lunchtime, like, 12:00 or 01:00, what suits you best?","start":44.465,"end":47.605,"sentiment":"neutral","sentiment_score":0.13054776771201027}],"sentiment":"neutral","sentiment_score":0.15853387638926505,"channel":0,"num_words":10,"start":43.184998,"end":47.605},{"sentences":[{"text":"No.","start":49.335,"end":49.415,"sentiment":"neutral","sentiment_score":-0.013215526938438416},{"text":"You're in twelve","start":49.415,"end":50.055,"sentiment":"neutral","sentiment_score":-0.01051365506524841}],"sentiment":"neutral","sentiment_score":-0.011189123033545911,"channel":1,"num_words":4,"start":49.335,"end":50.055},{"sentences":[{"text":"Mhmm.","start":49.84,"end":50.34,"sentiment":"neutral","sentiment_score":0.004692367743700743}],"sentiment":"neutral","sentiment_score":0.004692367743700743,"channel":0,"num_words":1,"start":49.84,"end":50.34},{"sentences":[{"text":"thirty.","start":50.055,"end":50.555,"sentiment":"neutral","sentiment_score":0.004389793612062931}],"sentiment":"neutral","sentiment_score":0.004389793612062931,"channel":1,"num_words":1,"start":50.055,"end":50.555},{"sentences":[{"text":"That 12:30?","start":50.719997,"end":51.68,"sentiment":"neutral","sentiment_score":0.01750313490629196},{"text":"Beautiful.","start":51.68,"end":52.16,"sentiment":"positive","sentiment_score":0.4125820994377136},{"text":"I'll pop it in there for 12:30.","start":52.16,"end":53.84,"sentiment":"neutral","sentiment_score":0.2207248764378684},{"text":"I'll give you a call, and we'll run through it together tomorrow for you.","start":53.84,"end":56.719997,"sentiment":"neutral","sentiment_score":0.23108108235257013},{"text":"Not a problem at all.","start":56.719997,"end":57.6,"sentiment":"neutral","sentiment_score":0.3146183371543884}],"sentiment":"neutral","sentiment_score":0.2345134256214931,"channel":0,"num_words":29,"start":50.719997,"end":57.6},{"sentences":[{"text":"Enjoy your fishing.","start":57.6,"end":58.399998,"sentiment":"positive","sentiment_score":0.47126612067222595},{"text":"I hope you catch something.","start":58.399998,"end":59.62,"sentiment":"positive","sentiment_score":0.39786462783813475}],"sentiment":"positive","sentiment_score":0.42539018765091896,"channel":0,"num_words":8,"start":57.6,"end":59.62},{"sentences":[{"text":"Okay.","start":59.886936,"end":60.386936,"sentiment":"neutral","sentiment_score":0.24949736893177032},{"text":"Thank you.","start":60.446938,"end":61.186935,"sentiment":"positive","sentiment_score":0.40261586010456085}],"sentiment":"positive","sentiment_score":0.351576363046964,"channel":1,"num_words":3,"start":59.886936,"end":61.186935},{"sentences":[{"text":"Thanks, Jesse.","start":61.28,"end":62.0,"sentiment":"positive","sentiment_score":0.40631498396396637},{"text":"See you later.","start":62.0,"end":62.64,"sentiment":"neutral","sentiment_score":0.3273642162481944},{"text":"Bye.","start":62.64,"end":63.14,"sentiment":"neutral","sentiment_score":0.202312633395195}],"sentiment":"neutral","sentiment_score":0.3328392083446185,"channel":0,"num_words":6,"start":61.28,"end":63.14},{"sentences":[{"text":"Bye.","start":62.686935,"end":63.186935,"sentiment":"neutral","sentiment_score":0.10467708110809326}],"sentiment":"neutral","sentiment_score":0.10467708110809326,"channel":1,"num_words":1,"start":62.686935,"end":63.186935}]},"summary":{"result":"success","short":"The OQ Financial representative, Dana, calls Jesse to run through an updated advice document that was previously booked in. Dana offers to reschedule for a suitable time the next day and schedules a call for lunchtime at 12:30 pm. They confirm the details and end the call on a friendly note."},"intents":{"segments":[{"text":"I do have a call at 4PM tomorrow. I could do it a little bit earlier or a little bit later tomorrow.","start_word":87,"end_word":108,"intents":[{"intent":"Schedule call","confidence_score":0.3662403}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Jesse. It's Dana from OQ Financial. How are you this afternoon?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.19213876128196716},{"text":"Alright. Thank you. Sounds good. I had you booked in to run through an updated advice document prepared for you.","start_word":13,"end_word":32,"sentiment":"positive","sentiment_score":0.4156589806079865},{"text":"Is now still a good time? Oh, I'm out fishing. No. That's okay. I'm happy to run through it if you've got time now. If you prefer, I can reschedule to a more suitable time. It's completely up to you. Sure. I can hear you today tomorrow by any chance, please. Yeah. That's okay. I do have a call at 4PM tomorrow. I could do it a little bit earlier or a little bit later tomorrow. What time suits you best tomorrow, do you think? Probably tomorrow lunch one. Yeah. No. Not a problem at all. So just double checking. So you're in Queensland, same time zone as me.","start_word":33,"end_word":141,"sentiment":"neutral","sentiment_score":0.13649240136146543},{"text":"Fantastic.","start_word":142,"end_word":142,"sentiment":"positive","sentiment_score":0.4104088544845581},{"text":"Lunchtime, like, 12:00 or 01:00, what suits you best? No. You're in twelve Mhmm. thirty. That 12:30?","start_word":143,"end_word":159,"sentiment":"neutral","sentiment_score":0.06513867527246475},{"text":"Beautiful.","start_word":160,"end_word":160,"sentiment":"positive","sentiment_score":0.4125820994377136},{"text":"I'll pop it in there for 12:30. I'll give you a call, and we'll run through it together tomorrow for you. Not a problem at all.","start_word":161,"end_word":186,"sentiment":"neutral","sentiment_score":0.2354947179555893},{"text":"Enjoy your fishing. I hope you catch something.","start_word":187,"end_word":194,"sentiment":"positive","sentiment_score":0.41866856813430786},{"text":"Okay.","start_word":195,"end_word":195,"sentiment":"neutral","sentiment_score":0.24949736893177032},{"text":"Thank you. Thanks, Jesse.","start_word":196,"end_word":199,"sentiment":"positive","sentiment_score":0.396609902381897},{"text":"See you later. Bye. Bye.","start_word":200,"end_word":204,"sentiment":"neutral","sentiment_score":0.23423714935779572}],"average":{"sentiment":"neutral","sentiment_score":0.19003062443778343}}}}