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And Good morning. CLI. This is Peter speaking. Yeah.\n\nWhat was your name and where were you calling from? Andrew from where? Sorry. Vigilance AI. AI.\n\nAlright. Bear with me one moment. Hi, and thanks for calling DLI. At DLI, we go above and beyond to provide personalized tailored services to support you in living life to the fullest. DLI, providing endless opportunities.\n\nYour call is important to us, and we look forward to speaking with you in just a moment. If you have exploring housing options and supported independent living included in your NDIS plan, we can offer support. We can tell you more in just a moment. Did you know we provide a range of in home services for people living in their family home or independently? Talk to us today about how we can support you or your loved one when you are connected.\n\nSometimes getting out and about in the community and having some much needed social contact can make the world of difference. 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And Good morning. CLI. This is Peter speaking.\n\nChannel 0: Oh, hi. Yes. Good morning. I was actually calling I'm trying to get a hold of Michael Hutchinson.\n\nChannel 1: Yeah. What was your name and where were you calling from?\n\nChannel 0: Oh, yeah. It's Andrew from Vigilance AI.\n\nChannel 1: Andrew from where? Sorry. Vigilance AI.\n\nChannel 0: No. That's right. We're a cybersecurity company.\n\nChannel 1: AI. Alright. Bear with me one moment.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Hi, and thanks for calling DLI. At DLI, we go above and beyond to provide personalized tailored services to support you in living life to the fullest. DLI, providing endless opportunities. Your call is important to us, and we look forward to speaking with you in just a moment. If you have exploring housing options and supported independent living included in your NDIS plan, we can offer support.\n\nWe can tell you more in just a moment. 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I'll just call him back in a later time, but I\n\nChannel 1: Okay.\n\nChannel 0: just wanna thank you for assisting.\n\nChannel 1: No. No. That's completely fine. Not an issue.\n\nChannel 0: Yeah. Have a great day. Take care.\n\nChannel 1: You too. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":3.04,"sentiment":"neutral","sentiment_score":0.10985477268695833},{"text":"And Good morning.","start":3.04,"end":4.4,"sentiment":"neutral","sentiment_score":0.19928433497746786},{"text":"CLI.","start":4.4,"end":4.88,"sentiment":"neutral","sentiment_score":0.10666980594396593},{"text":"This is Peter speaking.","start":4.88,"end":6.02,"sentiment":"neutral","sentiment_score":0.07436890993267298}],"sentiment":"neutral","sentiment_score":0.12353924703266886,"channel":1,"num_words":9,"start":2.56,"end":6.02},{"sentences":[{"text":"Oh, hi.","start":7.04,"end":7.68,"sentiment":"neutral","sentiment_score":0.07253718376159668},{"text":"Yes.","start":7.68,"end":8.16,"sentiment":"neutral","sentiment_score":0.10271721333265305},{"text":"Good morning.","start":8.16,"end":8.98,"sentiment":"neutral","sentiment_score":0.2100917398929596},{"text":"I was actually calling I'm trying to get a hold of Michael 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AI.","start":17.285,"end":19.385,"sentiment":"neutral","sentiment_score":0.024539300054311753}],"sentiment":"neutral","sentiment_score":0.02252195536025933,"channel":0,"num_words":7,"start":16.965,"end":19.385},{"sentences":[{"text":"Andrew from where?","start":20.475,"end":21.675,"sentiment":"neutral","sentiment_score":0.006318872949729363},{"text":"Sorry.","start":21.675,"end":21.994999,"sentiment":"neutral","sentiment_score":-0.0181407630443573},{"text":"Vigilance AI.","start":21.994999,"end":23.135,"sentiment":"neutral","sentiment_score":-0.01439834339544177}],"sentiment":"neutral","sentiment_score":-0.004663471831008792,"channel":1,"num_words":6,"start":20.475,"end":23.135},{"sentences":[{"text":"No.","start":24.005001,"end":24.165,"sentiment":"neutral","sentiment_score":-0.07114624232053757},{"text":"That's right.","start":24.165,"end":24.885,"sentiment":"neutral","sentiment_score":-0.028022811748087406},{"text":"We're a cybersecurity 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your NDIS plan, we can offer support.","start":60.260002,"end":68.36,"sentiment":"neutral","sentiment_score":0.25456784665584564}],"sentiment":"positive","sentiment_score":0.4240615891621393,"channel":1,"num_words":68,"start":38.73,"end":68.36},{"sentences":[{"text":"We can tell you more in just a moment.","start":68.58,"end":70.76,"sentiment":"neutral","sentiment_score":0.27394913799232906},{"text":"Did you know we provide a range of in home services for people living in their family home or independently?","start":73.985,"end":80.165,"sentiment":"neutral","sentiment_score":0.13167118914425374},{"text":"Talk to us today about how we can support you or your loved one when you are connected.","start":80.865005,"end":86.03,"sentiment":"neutral","sentiment_score":0.29350027855899596},{"text":"Sometimes getting out and about in the community and having some much needed social contact can make the world of 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what?","start":134.355,"end":135.075,"sentiment":"neutral","sentiment_score":0.021725832174221676},{"text":"I'll just call him back in a later time, but I","start":135.075,"end":138.355,"sentiment":"neutral","sentiment_score":0.04363947801969268}],"sentiment":"neutral","sentiment_score":0.03726357659872841,"channel":0,"num_words":17,"start":132.995,"end":138.355},{"sentences":[{"text":"Okay.","start":138.30501,"end":138.80501,"sentiment":"neutral","sentiment_score":0.08398187160491943}],"sentiment":"neutral","sentiment_score":0.08398187160491943,"channel":1,"num_words":1,"start":138.30501,"end":138.80501},{"sentences":[{"text":"just wanna thank you for assisting.","start":138.355,"end":139.975,"sentiment":"neutral","sentiment_score":0.21096214155356088}],"sentiment":"neutral","sentiment_score":0.21096214155356088,"channel":0,"num_words":6,"start":138.355,"end":139.975},{"sentences":[{"text":"No.","start":140.48894,"end":140.72893,"sentiment":"neutral","sentiment_score":-0.06100296974182129},{"text":"No.","start":140.72893,"end":140.96893,"sentiment":"neutral","sentiment_score":-0.05283962562680245},{"text":"That's completely fine.","start":140.96893,"end":142.08893,"sentiment":"neutral","sentiment_score":0.06135152528683344},{"text":"Not an issue.","start":142.08893,"end":142.90894,"sentiment":"neutral","sentiment_score":0.14861196279525757}],"sentiment":"neutral","sentiment_score":0.06450598360970616,"channel":1,"num_words":8,"start":140.48894,"end":142.90894},{"sentences":[{"text":"Yeah.","start":143.93893,"end":144.17892,"sentiment":"neutral","sentiment_score":0.30321210622787476},{"text":"Have a great 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The agent tells the customer that they are a cybersecurity company and offers support services for people living in homes or independently. The agent also mentions that DLI provides in-home services and offers support for people looking for flexible family homes. The customer thanks the agent and plans to call Michael back later."},"intents":{"segments":[{"text":"So I've tried to put him through, but because he's on his computer, it hasn't gone through these mobile. So what he's asked is if I'm able to just provide your number to him, and he can give you a callback in just a moment once he's got the mobile.","start_word":261,"end_word":310,"intents":[{"intent":"Get a callback","confidence_score":0.23376982}]}]},"sentiments":{"segments":[{"text":"Hi. And Good morning. CLI. This is Peter speaking. Oh, hi. Yes. Good morning. I was actually calling I'm trying to get a hold of Michael Hutchinson. Yeah. What was your name and where were you calling from? Oh, yeah. It's Andrew from Vigilance AI. Andrew from where? Sorry. Vigilance AI. No. That's right. We're a cybersecurity company. AI. Alright. Bear with me one moment. Alright. Thank you.","start_word":0,"end_word":67,"sentiment":"neutral","sentiment_score":0.05354936793446541},{"text":"Hi, and thanks for calling DLI. At DLI, we go above and beyond to provide personalized tailored services to support you in living life to the fullest. DLI, providing endless opportunities. Your call is important to us, and we look forward to speaking with you in just a moment.","start_word":68,"end_word":116,"sentiment":"positive","sentiment_score":0.4747893512248993},{"text":"If you have exploring housing options and supported independent living included in your NDIS plan, we can offer support. We can tell you more in just a moment. Did you know we provide a range of in home services for people living in their family home or independently? Talk to us today about how we can support you or your loved one when you are connected.","start_word":117,"end_word":182,"sentiment":"neutral","sentiment_score":0.23019564151763916},{"text":"Sometimes getting out and about in the community and having some much needed social contact can make the world of difference. We take the time to find the right staff member to make it happen. We look forward to telling you more in just a moment.","start_word":183,"end_word":228,"sentiment":"positive","sentiment_score":0.4282083809375763},{"text":"Care is more than a career. It's a calling. Are you passionate about people? So are we. If you are looking for a flexible family Hello. Are you there? Yes. Still here. So I've tried to put him through, but because he's on his computer, it hasn't gone through these mobile. So what he's asked is if I'm able to just provide your number to him, and he can give you a callback in just a moment once he's got the mobile. Oh, it's alright. You know what? I'll just call him back in a later time, but I Okay. just wanna thank you for assisting. No. No. That's completely fine. Not an issue. Yeah.","start_word":229,"end_word":343,"sentiment":"neutral","sentiment_score":0.04772065952420235},{"text":"Have a great day. Take care.","start_word":344,"end_word":349,"sentiment":"positive","sentiment_score":0.4822632968425751},{"text":"You too.","start_word":350,"end_word":351,"sentiment":"neutral","sentiment_score":0.25950735807418823},{"text":"Thanks.","start_word":352,"end_word":352,"sentiment":"positive","sentiment_score":0.3384314775466919},{"text":"Bye.","start_word":353,"end_word":353,"sentiment":"neutral","sentiment_score":0.2023579478263855}],"average":{"sentiment":"neutral","sentiment_score":0.18035483941799255}}}}