{"metadata":{"transaction_key":"deprecated","request_id":"01a078ef-07fb-7900-a309-aa2a2538eab6","sha256":"866aa3bcdcf72fffe445dbe79a85ce61d326b82e83abe030bc3159a07cf381f5","created":"2026-09-06T22:55:27.272Z","duration":9.791938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":31},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":31,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I'm not available at the moment. Can you please leave a message, and I will call you back as soon as I can?","confidence":0.99902344,"words":[{"word":"hi","start":2.56,"end":2.96,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.3206973373889923},{"word":"i'm","start":2.96,"end":3.1999998,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5859500169754028},{"word":"not","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6898931860923767},{"word":"available","start":3.4399998,"end":3.9199998,"confidence":1.0,"punctuated_word":"available","sentiment":"negative","sentiment_score":-0.6259739398956299},{"word":"at","start":3.9199998,"end":4.16,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7385820746421814},{"word":"the","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7868973612785339},{"word":"moment","start":4.24,"end":4.64,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.6881824731826782},{"word":"can","start":4.64,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"negative","sentiment_score":-0.39882054924964905},{"word":"you","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3337574005126953},{"word":"please","start":4.96,"end":5.2799997,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.31176814436912537},{"word":"leave","start":5.2799997,"end":5.44,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2360156774520874},{"word":"a","start":5.44,"end":5.52,"confidence":0.9980469,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.347689688205719},{"word":"message","start":5.52,"end":5.8399997,"confidence":0.79248047,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2539580166339874},{"word":"and","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2563598155975342},{"word":"i","start":6.0,"end":6.08,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2783986032009125},{"word":"will","start":6.08,"end":6.24,"confidence":0.9921875,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.19764041900634768},{"word":"call","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.22056852281093595},{"word":"you","start":6.48,"end":6.56,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3431081175804138},{"word":"back","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.20770913362503052},{"word":"as","start":6.8799996,"end":7.04,"confidence":0.9951172,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.23011672496795657},{"word":"soon","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.2764643132686615},{"word":"as","start":7.2799997,"end":7.44,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.24618050456047055},{"word":"i","start":7.44,"end":7.52,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14474114775657654},{"word":"can","start":7.52,"end":8.02,"confidence":0.8535156,"punctuated_word":"can?","sentiment":"neutral","sentiment_score":-0.1437833160161972}],"paragraphs":{"transcript":"\nHi. I'm not available at the moment. Can you please leave a message, and I will call you back as soon as I can?","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":-0.3206973373889923},{"text":"I'm not available at the moment.","start":2.96,"end":4.64,"sentiment":"negative","sentiment_score":-0.6859131753444672},{"text":"Can you please leave a message, and I will call you back as soon as I can?","start":4.64,"end":8.02,"sentiment":"neutral","sentiment_score":-0.2604164761655471}],"sentiment":"negative","sentiment_score":-0.369302353511254,"num_words":24,"start":2.56,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm not available at the moment. Can you please leave a message, and I will call you back as soon as I can?","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.96,"sentiment":"neutral","sentiment_score":-0.3206973373889923},{"text":"I'm not available at the moment.","start":2.96,"end":4.64,"sentiment":"negative","sentiment_score":-0.6859131753444672},{"text":"Can you please leave a message, and I will call you back as soon as I can?","start":4.64,"end":8.02,"sentiment":"neutral","sentiment_score":-0.2604164761655471}],"sentiment":"negative","sentiment_score":-0.369302353511254,"channel":1,"num_words":24,"start":2.56,"end":8.02}]},"summary":{"result":"success","short":"Hi. I'm not available at the moment. Can you please leave a message, and I will call you back as soon as I can?"},"intents":{"segments":[{"text":"Can you please leave a message, and I will call you back as soon as I can?","start_word":7,"end_word":23,"intents":[{"intent":"Leave message","confidence_score":0.25993708}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":-0.3206973373889923},{"text":"I'm not available at the moment.","start_word":1,"end_word":6,"sentiment":"negative","sentiment_score":-0.6639512777328491},{"text":"Can you please leave a message, and I will call you back as soon as I can?","start_word":7,"end_word":23,"sentiment":"neutral","sentiment_score":-0.26526719331741333}],"average":{"sentiment":"negative","sentiment_score":-0.384590333507907}}}}