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She came out of the office not like, less than five minutes after you left. We're like, no. Yes. Yes. No. It he just said lupus. He kind of didn't give me a lot of detail. I don't I wasn't really sure. I was like, look. I'll start with lupus first, and then we'll find out what we kind of need to know. I know, like, how long he's been diagnosed and that there's been no serious symptoms or anything, no time off work in that time frame. But I figured if I just find out whether lupus is something first, then we kinda go into a bit more detail around what you need to know further to kinda be able to pre assess that properly. Yep. Yep. Yep. Okay. Yep. Okay. Yep. Yep. Yep. Yep. Yep. Yep. Okay. And disability with an exclusion. Perfect. Awesome. Thank you so much for that. I'll go back and find out a bit more detail, and then we'll kinda go from there. Yeah. Perfect. Yeah. Life friendly. That's more serious, obviously. Yep. Okay. Awesome. Thank you so much. I really appreciate you looking into that for me and trying to sorta get as much as we can for everyone, but no one's healthy anymore, unfortunately. It makes it hard. It does. That's it. Absolutely. Yeah. Yeah. Yeah. No. That's exactly right. Well, I figured I'll get what I can to start with, and then we'll go back and reassess. And once I've got a bit more information about what you're kind of offering and what they may need, then I kinda can go from there with the client. So easy. Thank you so much for that. I really appreciate it. Yes. Yep. Legend. Thank you so much, Jack. I really appreciate that. Easy. I'll talk to you soon. Yeah. She did go home this afternoon, but she has a mobile. So just give her a call on that. Yeah. I think she's working from home. Yeah. Easy. Thanks so much, Jack. Alright. See you later. 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Shaq. It's Dana. How are you? I'm good. Good.\n\nHow was your drive back to Brisbane? Excellent. Really? Yeah. Yeah.\n\nAbsolutely. She she did. She came out of the office not like, less than five minutes after you left. We're like, no. Yes.\n\nYes. No. It he just said lupus. He kind of didn't give me a lot of detail. I don't I wasn't really sure.\n\nI was like, look. I'll start with lupus first, and then we'll find out what we kind of need to know. I know, like, how long he's been diagnosed and that there's been no serious symptoms or anything, no time off work in that time frame. But I figured if I just find out whether lupus is something first, then we kinda go into a bit more detail around what you need to know further to kinda be able to pre assess that properly. Yep.\n\nYep. Yep. Okay. Yep. Okay.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Okay. And disability with an exclusion. Perfect. Awesome.\n\nThank you so much for that. I'll go back and find out a bit more detail, and then we'll kinda go from there. Yeah. Perfect. Yeah.\n\nLife friendly. That's more serious, obviously. Yep. Okay. Awesome.\n\nThank you so much. I really appreciate you looking into that for me and trying to sorta get as much as we can for everyone, but no one's healthy anymore, unfortunately. It makes it hard. It does. That's it.\n\nAbsolutely. Yeah. Yeah. Yeah. No.\n\nThat's exactly right. Well, I figured I'll get what I can to start with, and then we'll go back and reassess. And once I've got a bit more information about what you're kind of offering and what they may need, then I kinda can go from there with the client. So easy. Thank you so much for that.\n\nI really appreciate it. Yes. Yep. Legend. Thank you so much, Jack.\n\nI really appreciate that. Easy. I'll talk to you soon. Yeah. She did go home this afternoon, but she has a mobile.\n\nSo just give her a call on that. Yeah. I think she's working from home. Yeah. Easy.\n\nThanks so much, Jack. Alright. See you later. 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How are you? Yeah. Pretty pretty good, actually. It it actually took me about fifty minutes to get back to my place, which is yeah. Which is a pretty decent run. Yeah. I'll take it any day. I I I I need to speak to Larissa as well. She's called and left a message for me. It's okay. I I wanted to give you a quick call just in relation to that client the client that that you're pre assessing that's got lupus. So where is it? Now do you know what type of loop this is? Mhmm. Yes. Yeah. Of course. So there is there I think there are two types. So the first type is systemic lupus. I think it's called SLE. So if he's got that or if he had that, then the chances are we we need to see him being in remission for more than one year, which in this case, obviously, he has been in remission. However, we can only offer life with a 75% loading. Whereas, if he's got the other version of it, which is called it's I'll spell it out, d I s c o I d lupus, discoid lupus, and he's not had any complications. He's not on wasn't on steroid medication or skin. He's form of steroids, and he was sort of confined. The underwriter said if he was confined to the face only, then we can go life and critical illness standard, TPD and IP with a with an exclusion. Mhmm. Yeah. Yeah. But if it's the first one, the SLE, then that becomes a little bit more tricky. Yeah. Correct. Yeah. I know it becomes a bit hard. And it's yeah. With pre assessments, obviously, it's, you you know, I suppose clients will just be very surface level when they answer. Just gotta try and drill down a little bit because, again, yeah, again, I thought lupus was just the one you know, I thought it was just one type of lupus, but apparently not. There's two. So Mhmm. Yes. Easy. Not a problem. And for Bradley Cornish, I'll I'll have I'll I'll be in the office tomorrow, so I'm gonna have a chat to James. So we'll see what we can do. No worries. I'll talk to you soon. I might I might ring Larissa as well just for a quick chat. Oh, did she? Yeah. Yeah. Okay. Brilliant. No worries there, and I'll talk to you soon. See you. Bye. 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day, Noah. How are you? Yeah. Pretty pretty good, actually. It it actually took me about fifty minutes to get back to my place, which is yeah.\n\nWhich is a pretty decent run. Yeah. I'll take it any day. I I I I need to speak to Larissa as well. She's called and left a message for me.\n\nIt's okay. I I wanted to give you a quick call just in relation to that client the client that that you're pre assessing that's got lupus. So where is it? Now do you know what type of loop this is? Mhmm.\n\nYes. Yeah. Of course. So there is there I think there are two types. So the first type is systemic lupus.\n\nI think it's called SLE. So if he's got that or if he had that, then the chances are we we need to see him being in remission for more than one year, which in this case, obviously, he has been in remission. However, we can only offer life with a 75% loading. Whereas, if he's got the other version of it, which is called it's I'll spell it out, d I s c o I d lupus, discoid lupus, and he's not had any complications. He's not on wasn't on steroid medication or skin.\n\nHe's form of steroids, and he was sort of confined. The underwriter said if he was confined to the face only, then we can go life and critical illness standard, TPD and IP with a with an exclusion. Mhmm. Yeah. Yeah.\n\nBut if it's the first one, the SLE, then that becomes a little bit more tricky. Yeah. Correct. Yeah. I know it becomes a bit hard.\n\nAnd it's yeah. With pre assessments, obviously, it's, you you know, I suppose clients will just be very surface level when they answer. Just gotta try and drill down a little bit because, again, yeah, again, I thought lupus was just the one you know, I thought it was just one type of lupus, but apparently not. There's two. So Mhmm.\n\nYes. Easy. Not a problem. And for Bradley Cornish, I'll I'll have I'll I'll be in the office tomorrow, so I'm gonna have a chat to James. So we'll see what we can do.\n\nNo worries. I'll talk to you soon. I might I might ring Larissa as well just for a quick chat. Oh, did she? Yeah.\n\nYeah. Okay. Brilliant. No worries there, and I'll talk to you soon. See you.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Good day, Noah.","start":5.52,"end":6.3999996,"sentiment":"positive","sentiment_score":0.43923627336819965},{"text":"How are you?","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.29653886953989667},{"text":"Yeah.","start":10.719999,"end":11.12,"sentiment":"neutral","sentiment_score":0.2757434546947479},{"text":"Pretty pretty good, actually.","start":11.12,"end":12.98,"sentiment":"positive","sentiment_score":0.5822177231311798},{"text":"It it actually took me about fifty minutes to get back to my place, which is yeah.","start":14.175,"end":20.994999,"sentiment":"neutral","sentiment_score":0.1601638640551006}],"sentiment":"neutral","sentiment_score":0.26909733803144525,"num_words":28,"start":5.52,"end":20.994999},{"sentences":[{"text":"Which is a pretty decent 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answer.","start":208.97,"end":216.11499,"sentiment":"neutral","sentiment_score":-0.0185256851837039},{"text":"Just gotta try and drill down a little bit because, again, yeah, again, I thought lupus was just the one you know, I thought it was just one type of lupus, but apparently not.","start":216.11499,"end":227.52,"sentiment":"neutral","sentiment_score":-0.06285205782007645},{"text":"There's two.","start":227.52,"end":228.23999,"sentiment":"neutral","sentiment_score":-0.053117336705327034},{"text":"So Mhmm.","start":228.23999,"end":240.275,"sentiment":"neutral","sentiment_score":0.00961648253723979}],"sentiment":"neutral","sentiment_score":-0.045451804842860974,"num_words":61,"start":207.21,"end":240.275},{"sentences":[{"text":"Yes.","start":242.415,"end":242.915,"sentiment":"neutral","sentiment_score":0.32624951004981995},{"text":"Easy.","start":245.61499,"end":245.935,"sentiment":"neutral","sentiment_score":0.3121051788330078},{"text":"Not a problem.","start":245.935,"end":246.495,"sentiment":"neutral","sentiment_score":0.22712104519208273},{"text":"And for Bradley Cornish, I'll I'll have I'll I'll be in the office tomorrow, so I'm gonna have a chat to James.","start":246.495,"end":252.61,"sentiment":"neutral","sentiment_score":0.06961304558949037},{"text":"So we'll see what we can do.","start":253.15,"end":254.84999,"sentiment":"neutral","sentiment_score":0.059991941920348575}],"sentiment":"neutral","sentiment_score":0.096210247672656,"num_words":34,"start":242.415,"end":254.84999},{"sentences":[{"text":"No worries.","start":259.07,"end":259.81,"sentiment":"neutral","sentiment_score":0.19866665452718735},{"text":"I'll talk to you soon.","start":260.99,"end":261.94998,"sentiment":"neutral","sentiment_score":0.13146203458309175},{"text":"I might I might ring Larissa as well just for a quick chat.","start":261.94998,"end":265.57,"sentiment":"neutral","sentiment_score":0.06740103891262642},{"text":"Oh, did she?","start":267.765,"end":269.265,"sentiment":"neutral","sentiment_score":0.017564207315444946},{"text":"Yeah.","start":269.36502,"end":269.68503,"sentiment":"neutral","sentiment_score":0.03578421473503113}],"sentiment":"neutral","sentiment_score":0.08413890935480595,"num_words":24,"start":259.07,"end":269.68503},{"sentences":[{"text":"Yeah.","start":269.68503,"end":270.18503,"sentiment":"neutral","sentiment_score":0.034904565662145615},{"text":"Okay.","start":271.605,"end":272.08502,"sentiment":"neutral","sentiment_score":0.25321871042251587},{"text":"Brilliant.","start":272.08502,"end":272.58502,"sentiment":"positive","sentiment_score":0.5638109445571899},{"text":"No worries there, and I'll talk to you soon.","start":275.285,"end":277.065,"sentiment":"neutral","sentiment_score":0.24737239546245998},{"text":"See you.","start":278.24503,"end":278.885,"sentiment":"positive","sentiment_score":0.3893775939941406}],"sentiment":"neutral","sentiment_score":0.27550292627087664,"num_words":14,"start":269.68503,"end":278.885},{"sentences":[{"text":"Bye.","start":278.885,"end":279.385,"sentiment":"neutral","sentiment_score":0.13738250732421875},{"text":"Bye.","start":279.605,"end":280.105,"sentiment":"neutral","sentiment_score":-0.09406540542840958}],"sentiment":"neutral","sentiment_score":0.021658550947904587,"num_words":2,"start":278.885,"end":280.105}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hey, Shaq. It's Dana. How are you?\n\nChannel 1: Good day, Noah. How are you?\n\nChannel 0: I'm good. Good. How was your drive back to Brisbane?\n\nChannel 1: Yeah. Pretty pretty good, actually.\n\nChannel 0: Excellent.\n\nChannel 1: It it actually took me about\n\nChannel 0: Really?\n\nChannel 1: fifty minutes to get back to my place,\n\nChannel 0: Yeah.\n\nChannel 1: which is yeah. Which is a pretty decent run.\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: Yeah. I'll take it any day. I I I I need to speak to Larissa as well. She's called and left a message for me.\n\nChannel 0: She she did. She came out of the office not like, less than five minutes after you left. We're like, no.\n\nChannel 1: It's okay. I I wanted to give you a quick call just in relation to that client the client that that you're pre assessing\n\nChannel 0: Yes.\n\nChannel 1: that's got lupus.\n\nChannel 0: Yes.\n\nChannel 1: So where is it? Now do you know what type of loop this is?\n\nChannel 0: No. It he just said lupus. He kind of\n\nChannel 1: Mhmm.\n\nChannel 0: didn't give me a lot of detail. I don't I wasn't really sure. I was like, look. I'll start with lupus first, and then we'll find out what we kind of need to know. I know, like, how long he's been diagnosed and that there's been no serious symptoms or anything, no time off work in that time frame.\n\nBut I figured if\n\nChannel 1: Yes.\n\nChannel 0: I just find out whether lupus is something first, then we kinda go into a bit more detail around what you need to know further to kinda be able to pre assess that properly.\n\nChannel 1: Yeah. Of course. So there is there I think there are two types. So the first type is systemic lupus.\n\nChannel 0: Yep.\n\nChannel 1: I think it's called SLE.\n\nChannel 0: Yep.\n\nChannel 1: So if he's got that or if he had that,\n\nChannel 0: Yep.\n\nChannel 1: then the chances are we we need to see him being in remission for more than one year, which in this case, obviously, he has been in\n\nChannel 0: Okay.\n\nChannel 1: remission. However,\n\nChannel 0: Yep.\n\nChannel 1: we can only offer life with a 75% loading.\n\nChannel 0: Okay.\n\nChannel 1: Whereas, if he's got the other version of it, which is\n\nChannel 0: Yep.\n\nChannel 1: called it's I'll spell it out, d I s c o I d\n\nChannel 0: Yep.\n\nChannel 1: lupus, discoid lupus,\n\nChannel 0: Yep.\n\nChannel 1: and he's not had any complications. He's not on wasn't on steroid medication or skin. He's form of steroids, and he was sort of confined. The underwriter said if he was confined to the face only,\n\nChannel 0: Yep. Yep.\n\nChannel 1: then we can go life and critical illness standard,\n\nChannel 0: Yep.\n\nChannel 1: TPD and IP with a with an exclusion.\n\nChannel 0: Okay. And disability with an exclusion. Perfect. Awesome. Thank you so much for that.\n\nI'll go back and find out a bit more detail, and then\n\nChannel 1: Mhmm.\n\nChannel 0: we'll\n\nChannel 1: Yeah.\n\nChannel 0: kinda go from there. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect.\n\nChannel 1: But if it's the first one, the SLE,\n\nChannel 0: Yeah.\n\nChannel 1: then that\n\nChannel 0: Life friendly.\n\nChannel 1: becomes a little bit more tricky.\n\nChannel 0: That's more serious, obviously.\n\nChannel 1: Yeah. Correct. Yeah.\n\nChannel 0: Yep. Okay. Awesome. Thank you so much. I really appreciate you looking into that for me and trying to sorta get as much as we can for everyone, but no one's healthy anymore, unfortunately.\n\nIt makes it hard.\n\nChannel 1: I know it becomes a bit hard. And\n\nChannel 0: It\n\nChannel 1: it's\n\nChannel 0: does.\n\nChannel 1: yeah. With pre assessments, obviously, it's, you you know, I suppose clients will just be very surface level when they answer.\n\nChannel 0: That's it.\n\nChannel 1: Just gotta try and drill down a little bit\n\nChannel 0: Absolutely.\n\nChannel 1: because, again, yeah, again, I\n\nChannel 0: Yeah.\n\nChannel 1: thought lupus was just the one you know, I thought it was just one type of lupus, but apparently not. There's two.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Yeah. No. That's exactly right. Well, I figured I'll get what I can to start with, and then we'll go back and reassess. And once I've got a bit more information about what you're kind of offering and what they may need, then I kinda\n\nChannel 1: Mhmm.\n\nChannel 0: can go from there with the client. So easy.\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much for that. I really appreciate it.\n\nChannel 1: Easy. Not a problem. And for Bradley Cornish, I'll I'll\n\nChannel 0: Yes.\n\nChannel 1: have I'll I'll be in the office tomorrow, so I'm gonna have a chat to James.\n\nChannel 0: Yep.\n\nChannel 1: So we'll see what we can do.\n\nChannel 0: Legend. Thank you so much, Jack. I really appreciate that.\n\nChannel 1: No worries.\n\nChannel 0: Easy.\n\nChannel 1: I'll\n\nChannel 0: I'll\n\nChannel 1: talk\n\nChannel 0: talk to\n\nChannel 1: to you\n\nChannel 0: you\n\nChannel 1: soon.\n\nChannel 0: soon.\n\nChannel 1: I might I might ring Larissa as well just for a quick chat.\n\nChannel 0: Yeah. She did go home this afternoon, but she has a\n\nChannel 1: Oh,\n\nChannel 0: mobile.\n\nChannel 1: did\n\nChannel 0: So just give her\n\nChannel 1: she?\n\nChannel 0: a call on that.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I\n\nChannel 1: Yeah.\n\nChannel 0: think she's working from home. Yeah.\n\nChannel 1: Okay. Brilliant.\n\nChannel 0: Easy. Thanks so much, Jack.\n\nChannel 1: No worries there, and I'll talk to you soon.\n\nChannel 0: Alright. See you later.\n\nChannel 1: See you.\n\nChannel 0: Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hey, Shaq.","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.09603212028741837},{"text":"It's Dana.","start":3.4399998,"end":4.0,"sentiment":"neutral","sentiment_score":0.1130361445248127},{"text":"How are you?","start":4.0,"end":4.9,"sentiment":"neutral","sentiment_score":0.1591983288526535}],"sentiment":"neutral","sentiment_score":0.12796164516891753,"channel":0,"num_words":7,"start":2.8,"end":4.9},{"sentences":[{"text":"Good day, Noah.","start":5.52,"end":6.3999996,"sentiment":"positive","sentiment_score":0.43923627336819965},{"text":"How are you?","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.29653886953989667}],"sentiment":"positive","sentiment_score":0.36788757145404816,"channel":1,"num_words":6,"start":5.52,"end":7.22},{"sentences":[{"text":"I'm good.","start":7.3599997,"end":8.24,"sentiment":"positive","sentiment_score":0.4665607213973999},{"text":"Good.","start":8.24,"end":8.639999,"sentiment":"positive","sentiment_score":0.37596431374549866},{"text":"How was your drive back to Brisbane?","start":8.639999,"end":10.26,"sentiment":"neutral","sentiment_score":0.16535756417683192}],"sentiment":"neutral","sentiment_score":0.2466588705778122,"channel":0,"num_words":10,"start":7.3599997,"end":10.26},{"sentences":[{"text":"Yeah.","start":10.719999,"end":11.12,"sentiment":"neutral","sentiment_score":0.2757434546947479},{"text":"Pretty pretty good, actually.","start":11.12,"end":12.98,"sentiment":"positive","sentiment_score":0.5822177231311798}],"sentiment":"positive","sentiment_score":0.5209228694438934,"channel":1,"num_words":5,"start":10.719999,"end":12.98},{"sentences":[{"text":"Excellent.","start":13.679999,"end":14.179999,"sentiment":"positive","sentiment_score":0.654541015625}],"sentiment":"positive","sentiment_score":0.654541015625,"channel":0,"num_words":1,"start":13.679999,"end":14.179999},{"sentences":[{"text":"It it actually took me about","start":14.175,"end":15.715,"sentiment":"neutral","sentiment_score":0.22113501280546188}],"sentiment":"neutral","sentiment_score":0.22113501280546188,"channel":1,"num_words":6,"start":14.175,"end":15.715},{"sentences":[{"text":"Really?","start":15.375,"end":15.875,"sentiment":"neutral","sentiment_score":0.08171204477548599}],"sentiment":"neutral","sentiment_score":0.08171204477548599,"channel":0,"num_words":1,"start":15.375,"end":15.875},{"sentences":[{"text":"fifty minutes to get back to my place,","start":15.855,"end":18.835,"sentiment":"neutral","sentiment_score":0.07936065178364515}],"sentiment":"neutral","sentiment_score":0.07936065178364515,"channel":1,"num_words":8,"start":15.855,"end":18.835},{"sentences":[{"text":"Yeah.","start":19.455,"end":19.955,"sentiment":"neutral","sentiment_score":0.21147525310516355}],"sentiment":"neutral","sentiment_score":0.21147525310516355,"channel":0,"num_words":1,"start":19.455,"end":19.955},{"sentences":[{"text":"which is yeah.","start":19.615,"end":20.994999,"sentiment":"neutral","sentiment_score":0.2536967992782593},{"text":"Which is a pretty decent 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me.","start":32.49,"end":34.67,"sentiment":"neutral","sentiment_score":0.013824502704665065}],"sentiment":"neutral","sentiment_score":0.09185516249388456,"channel":1,"num_words":25,"start":25.935,"end":34.67},{"sentences":[{"text":"She she did.","start":34.489998,"end":35.61,"sentiment":"neutral","sentiment_score":0.0087425597012043},{"text":"She came out of the office not like, less than five minutes after you left.","start":35.61,"end":39.29,"sentiment":"neutral","sentiment_score":-0.03204065461953481},{"text":"We're like, no.","start":39.29,"end":40.35,"sentiment":"neutral","sentiment_score":-0.04454643651843071}],"sentiment":"neutral","sentiment_score":-0.028001021416414352,"channel":0,"num_words":21,"start":34.489998,"end":40.35},{"sentences":[{"text":"It's okay.","start":41.905,"end":42.645,"sentiment":"neutral","sentiment_score":0.06194273754954338},{"text":"I I wanted to give you a quick call just in relation to that client the client that that you're pre assessing","start":43.105,"end":49.204998,"sentiment":"neutral","sentiment_score":0.011165032946419988}],"sentiment":"neutral","sentiment_score":0.015396508330013603,"channel":1,"num_words":24,"start":41.905,"end":49.204998},{"sentences":[{"text":"Yes.","start":49.895,"end":50.395,"sentiment":"neutral","sentiment_score":-0.03641023486852646}],"sentiment":"neutral","sentiment_score":-0.03641023486852646,"channel":0,"num_words":1,"start":49.895,"end":50.395},{"sentences":[{"text":"that's got lupus.","start":50.065,"end":51.125,"sentiment":"neutral","sentiment_score":-0.0548112690448761}],"sentiment":"neutral","sentiment_score":-0.0548112690448761,"channel":1,"num_words":3,"start":50.065,"end":51.125},{"sentences":[{"text":"Yes.","start":51.735,"end":52.235,"sentiment":"neutral","sentiment_score":-0.02747110277414322}],"sentiment":"neutral","sentiment_score":-0.02747110277414322,"channel":0,"num_words":1,"start":51.735,"end":52.235},{"sentences":[{"text":"So where is it?","start":53.745,"end":56.004997,"sentiment":"neutral","sentiment_score":-0.0329379397444427},{"text":"Now do you know what type of loop this is?","start":57.02,"end":59.2,"sentiment":"neutral","sentiment_score":-0.044379113242030144}],"sentiment":"neutral","sentiment_score":-0.04111020652843373,"channel":1,"num_words":14,"start":53.745,"end":59.2},{"sentences":[{"text":"No.","start":59.829998,"end":60.23,"sentiment":"neutral","sentiment_score":-0.18120649456977844},{"text":"It he just said lupus.","start":60.23,"end":62.17,"sentiment":"neutral","sentiment_score":-0.11752311140298843},{"text":"He kind of","start":62.309998,"end":62.949997,"sentiment":"neutral","sentiment_score":-0.1316094920039177}],"sentiment":"neutral","sentiment_score":-0.12929450306627485,"channel":0,"num_words":9,"start":59.829998,"end":62.949997},{"sentences":[{"text":"Mhmm.","start":62.940002,"end":63.440002,"sentiment":"neutral","sentiment_score":-0.12140802294015884}],"sentiment":"neutral","sentiment_score":-0.12140802294015884,"channel":1,"num_words":1,"start":62.940002,"end":63.440002},{"sentences":[{"text":"didn't give me a lot of detail.","start":62.949997,"end":64.57,"sentiment":"neutral","sentiment_score":-0.1608328946999141},{"text":"I don't I wasn't really sure.","start":65.43,"end":67.03,"sentiment":"neutral","sentiment_score":-0.15419235080480576},{"text":"I was like, look.","start":67.03,"end":67.509995,"sentiment":"neutral","sentiment_score":-0.08631990477442741},{"text":"I'll start with lupus first, and then we'll find out what we kind of need to know.","start":67.509995,"end":71.83,"sentiment":"neutral","sentiment_score":-0.059347276521079684},{"text":"I know, like, how long he's been diagnosed and that there's been no serious symptoms or anything, no time off work in that time frame.","start":71.83,"end":78.774994,"sentiment":"neutral","sentiment_score":-0.06143379345536232}],"sentiment":"neutral","sentiment_score":-0.08374597498420942,"channel":0,"num_words":59,"start":62.949997,"end":78.774994},{"sentences":[{"text":"But I figured if","start":78.91499,"end":79.875,"sentiment":"neutral","sentiment_score":-0.017415814101696014}],"sentiment":"neutral","sentiment_score":-0.017415814101696014,"channel":0,"num_words":4,"start":78.91499,"end":79.875},{"sentences":[{"text":"Yes.","start":79.825,"end":80.325,"sentiment":"neutral","sentiment_score":-0.012259367853403091}],"sentiment":"neutral","sentiment_score":-0.012259367853403091,"channel":1,"num_words":1,"start":79.825,"end":80.325},{"sentences":[{"text":"I just find out whether lupus is something first, then we kinda go into a bit more detail around what you need to know further to kinda be able to pre assess that properly.","start":79.875,"end":88.454994,"sentiment":"neutral","sentiment_score":-0.029501393766087645}],"sentiment":"neutral","sentiment_score":-0.029501393766087645,"channel":0,"num_words":34,"start":79.875,"end":88.454994},{"sentences":[{"text":"Yeah.","start":89.340004,"end":89.74,"sentiment":"neutral","sentiment_score":-0.006937741301953793},{"text":"Of course.","start":89.74,"end":90.14,"sentiment":"neutral","sentiment_score":-0.009832024108618498},{"text":"So there is there I think there are two types.","start":90.14,"end":94.94,"sentiment":"neutral","sentiment_score":-0.03223573062568903},{"text":"So the first type is systemic lupus.","start":94.94,"end":99.58501,"sentiment":"neutral","sentiment_score":-0.05094178340264729}],"sentiment":"neutral","sentiment_score":-0.035277578979730606,"channel":1,"num_words":20,"start":89.340004,"end":99.58501},{"sentences":[{"text":"Yep.","start":99.32,"end":99.82,"sentiment":"neutral","sentiment_score":-0.025095008313655853}],"sentiment":"neutral","sentiment_score":-0.025095008313655853,"channel":0,"num_words":1,"start":99.32,"end":99.82},{"sentences":[{"text":"I think it's called SLE.","start":102.125,"end":103.745,"sentiment":"neutral","sentiment_score":-0.008005205541849136}],"sentiment":"neutral","sentiment_score":-0.008005205541849136,"channel":1,"num_words":5,"start":102.125,"end":103.745},{"sentences":[{"text":"Yep.","start":104.520004,"end":104.925,"sentiment":"neutral","sentiment_score":-0.0014725392684340477}],"sentiment":"neutral","sentiment_score":-0.0014725392684340477,"channel":0,"num_words":1,"start":104.520004,"end":104.925},{"sentences":[{"text":"So if he's got that or if he had that,","start":105.08501,"end":108.625,"sentiment":"neutral","sentiment_score":-0.03460032809525728}],"sentiment":"neutral","sentiment_score":-0.03460032809525728,"channel":1,"num_words":10,"start":105.08501,"end":108.625},{"sentences":[{"text":"Yep.","start":109.005005,"end":109.505005,"sentiment":"neutral","sentiment_score":-0.031453877687454224}],"sentiment":"neutral","sentiment_score":-0.031453877687454224,"channel":0,"num_words":1,"start":109.005005,"end":109.505005},{"sentences":[{"text":"then the chances are we we need to see him being in remission for more than one year, which in this case, obviously, he has been 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she's working from home.","start":269.71,"end":271.07,"sentiment":"neutral","sentiment_score":0.05017614811658859},{"text":"Yeah.","start":271.07,"end":271.57,"sentiment":"neutral","sentiment_score":0.12012146413326263}],"sentiment":"neutral","sentiment_score":0.061833700786034264,"channel":0,"num_words":6,"start":269.71,"end":271.57},{"sentences":[{"text":"Okay.","start":271.605,"end":272.08502,"sentiment":"neutral","sentiment_score":0.25321871042251587},{"text":"Brilliant.","start":272.08502,"end":272.58502,"sentiment":"positive","sentiment_score":0.5638109445571899}],"sentiment":"positive","sentiment_score":0.4085148274898529,"channel":1,"num_words":2,"start":271.605,"end":272.58502},{"sentences":[{"text":"Easy.","start":273.44687,"end":273.76688,"sentiment":"positive","sentiment_score":0.5249893665313721},{"text":"Thanks so much, 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Dana explains the two types of lupus and offers to discuss further with the client. They also discuss the process for pre assessing the client and the possibility of a life-sustaining medication."},"intents":{"segments":[{"text":"I I I I need to speak to Larissa as well.","start_word":62,"end_word":72,"intents":[{"intent":"Speak to larissa","confidence_score":0.08330626}]},{"text":"I I wanted to give you a quick call just in relation to that client the client that that you're pre assessing Yes.","start_word":104,"end_word":126,"intents":[{"intent":"Provide call","confidence_score":0.068750545}]},{"text":"No.","start_word":145,"end_word":145,"intents":[{"intent":"Determine lupus type","confidence_score":0.16151765}]},{"text":"I just find out whether lupus is something first, then we kinda go into a bit more detail around what you need to know further to kinda be able to pre assess that properly. Yeah.","start_word":219,"end_word":253,"intents":[{"intent":"Determine lupus diagnosis","confidence_score":0.012291743}]},{"text":"then we can go life and critical illness standard, Yep. TPD and IP with a with an exclusion. Okay.","start_word":400,"end_word":418,"intents":[{"intent":"Discuss life and illness","confidence_score":0.0016703203}]},{"text":"With pre assessments, obviously, it's, you you know, I suppose clients will just be very surface level when they answer. That's it.","start_word":530,"end_word":551,"intents":[{"intent":"Address pre assessments","confidence_score":0.011977276}]},{"text":"Bye.","start_word":786,"end_word":786,"intents":[{"intent":"Acknowledging location","confidence_score":0.00005698232},{"intent":"Saying goodbye","confidence_score":0.004816307}]}]},"sentiments":{"segments":[{"text":"Hey, Shaq. It's Dana. How are you?","start_word":0,"end_word":6,"sentiment":"neutral","sentiment_score":0.1187848299741745},{"text":"Good day, Noah.","start_word":7,"end_word":9,"sentiment":"positive","sentiment_score":0.4309843182563782},{"text":"How are you?","start_word":10,"end_word":12,"sentiment":"neutral","sentiment_score":0.2955416440963745},{"text":"I'm good. Good.","start_word":13,"end_word":15,"sentiment":"positive","sentiment_score":0.43866854906082153},{"text":"How was your drive back to Brisbane? Yeah.","start_word":16,"end_word":23,"sentiment":"neutral","sentiment_score":0.18618705868721008},{"text":"Pretty pretty good, actually. Excellent.","start_word":24,"end_word":28,"sentiment":"positive","sentiment_score":0.5975428819656372},{"text":"It it actually took me about Really? fifty minutes to get back to my place, Yeah. which is yeah.","start_word":29,"end_word":47,"sentiment":"neutral","sentiment_score":0.16077765822410583},{"text":"Which is a pretty decent run.","start_word":48,"end_word":53,"sentiment":"positive","sentiment_score":0.5649444460868835},{"text":"Yeah.","start_word":54,"end_word":54,"sentiment":"neutral","sentiment_score":0.31075358390808105},{"text":"Absolutely.","start_word":55,"end_word":55,"sentiment":"positive","sentiment_score":0.41022855043411255},{"text":"Yeah. I'll take it any day. I I I I need to speak to Larissa as well. She's called and left a message for me. She she did. She came out of the office not like, less than five minutes after you left. We're like, no. It's okay. I I wanted to give you a quick call just in relation to that client the client that that you're pre assessing Yes. that's got lupus. Yes. So where is it? Now do you know what type of loop this is? No. It he just said lupus. He kind of Mhmm. didn't give me a lot of detail. I don't I wasn't really sure. I was like, look. I'll start with lupus first, and then we'll find out what we kind of need to know. I know, like, how long he's been diagnosed and that there's been no serious symptoms or anything, no time off work in that time frame. But I figured if Yes. I just find out whether lupus is something first, then we kinda go into a bit more detail around what you need to know further to kinda be able to pre assess that properly. Yeah. Of course. So there is there I think there are two types. So the first type is systemic lupus. Yep. I think it's called SLE. Yep. So if he's got that or if he had that, Yep. then the chances are we we need to see him being in remission for more than one year, which in this case, obviously, he has been in Okay. remission. However, Yep. we can only offer life with a 75% loading. Okay. Whereas, if he's got the other version of it, which is Yep. called it's I'll spell it out, d I s c o I d Yep. lupus, discoid lupus, Yep. and he's not had any complications. He's not on wasn't on steroid medication or skin. He's form of steroids, and he was sort of confined. The underwriter said if he was confined to the face only, Yep. Yep. then we can go life and critical illness standard, Yep. TPD and IP with a with an exclusion. Okay. And disability with an exclusion.","start_word":56,"end_word":423,"sentiment":"neutral","sentiment_score":-0.029602169130078477},{"text":"Perfect. Awesome. Thank you so much for that.","start_word":424,"end_word":431,"sentiment":"positive","sentiment_score":0.4728082418441773},{"text":"I'll go back and find out a bit more detail, and then Mhmm. we'll Yeah. kinda go from there. Yeah. Yeah. Perfect. But if it's the first one, the SLE, Yeah. then that Life friendly. becomes a little bit more tricky. That's more serious, obviously. Yeah. Correct. Yeah. Yep. Okay. Awesome.","start_word":432,"end_word":482,"sentiment":"neutral","sentiment_score":-0.048404354602098465},{"text":"Thank you so much.","start_word":483,"end_word":486,"sentiment":"positive","sentiment_score":0.3434062898159027},{"text":"I really appreciate you looking into that for me and trying to sorta get as much as we can for everyone, but no one's healthy anymore, unfortunately.","start_word":487,"end_word":513,"sentiment":"neutral","sentiment_score":-0.05717189610004425},{"text":"It makes it hard.","start_word":514,"end_word":517,"sentiment":"negative","sentiment_score":-0.3897378444671631},{"text":"I know it becomes a bit hard. And It it's does. yeah. With pre assessments, obviously, it's, you you know, I suppose clients will just be very surface level when they answer. That's it. Just gotta try and drill down a little bit Absolutely. because, again, yeah, again, I Yeah. thought lupus was just the one you know, I thought it was just one type of lupus, but apparently not. There's two. Yeah. So Yeah. No. That's exactly right. Well, I figured I'll get what I can to start with, and then we'll go back and reassess. And once I've got a bit more information about what you're kind of offering and what they may need, then I kinda Mhmm. can go from there with the client. So easy. Yes.","start_word":518,"end_word":647,"sentiment":"neutral","sentiment_score":-0.009888710454106333},{"text":"Thank you so much for that. I really appreciate it.","start_word":648,"end_word":657,"sentiment":"positive","sentiment_score":0.7107574939727783},{"text":"Easy. Not a problem. And for Bradley Cornish, I'll I'll Yes. have I'll I'll be in the office tomorrow, so I'm gonna have a chat to James. Yep. So we'll see what we can do. Legend.","start_word":658,"end_word":693,"sentiment":"neutral","sentiment_score":0.08932236582040787},{"text":"Thank you so much, Jack. I really appreciate that.","start_word":694,"end_word":702,"sentiment":"positive","sentiment_score":0.48314112424850464},{"text":"No worries. Easy. I'll I'll talk talk to to you you soon. soon. I might I might ring Larissa as well just for a quick chat. Yeah. She did go home this afternoon, but she has a Oh, mobile. did So just give her she? a call on that. Yeah. Yeah. I Yeah. think she's working from home. Yeah. Okay.","start_word":703,"end_word":762,"sentiment":"neutral","sentiment_score":0.07181579619646072},{"text":"Brilliant. Easy. Thanks so much, Jack.","start_word":763,"end_word":768,"sentiment":"positive","sentiment_score":0.5704893469810486},{"text":"No worries there, and I'll talk to you soon. Alright. See you later.","start_word":769,"end_word":781,"sentiment":"neutral","sentiment_score":0.2148631811141968},{"text":"See you.","start_word":782,"end_word":783,"sentiment":"positive","sentiment_score":0.38143014907836914},{"text":"Bye. Bye. Bye.","start_word":784,"end_word":786,"sentiment":"neutral","sentiment_score":0.15047839283943176}],"average":{"sentiment":"neutral","sentiment_score":0.03614095115345311}}}}