{"metadata":{"transaction_key":"deprecated","request_id":"c7152f25-1f87-4ad0-a3ea-bdc559a2e26b","sha256":"b56514346ec67aff66f91a6ba5bc0a624ab7291f3573ec13974ffffabfe115f7","created":"2026-03-17T07:02:15.264Z","duration":425.30392,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1832,"output_tokens":98},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2044,"output_tokens":2048},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2044,"output_tokens":80}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon, Zoran. It's Carl calling from OP Financial. How's it going today? Yeah. Not too bad at all, Zoran. Thanks for your time. I do have a bit of an update for you. As I said, I did reach out to to Netwealth there as well. Just to discuss, if I could pass you through security, just that name, date of birth, and current address, I'll let you know what they let me know. Perfect, Zoran. Thanks for that one. So as as I said previously, yeah, the the time frame they gave us was around that ten to fourteen business days. Now as in regards to that one, because it is the managed funds job to sell out of that, I did also go through and read their PDFs there for you. So in regards to that one, once Netwealth received that or send that trade to Benelong and they do receive that, it states that the withdrawal price for the business day on which they withdraw request was received is the the price in which they will sell, like, the units down at the end of business day trade that they did receive it. So I'm not too sure exactly what day the communication between Netwealth and Benelong was. But in saying that once that was received, the the unit price shouldn't change within the two weeks that it should take to sell down that fund, if that makes sense. Yeah. According to their PDS, it says the withdrawal price for the business day on which the withdrawal request was received from like Netwealth to Benelon. Once they've received it from Netwealth to that sell down, it shouldn't change the unit price for what goes on from the time they receive that to the time it actually sells down. And in their PDF, it says fourteen business days is, like, their rough, like, thing is like it should be done between that as well. Same with Netwealth, it's around that ten to fourteen business days for that managed fund to be added to. In terms since the trade was because the trade was placed last week, and then it probably takes a couple of days just for Ben Long to receive it. But I can see on the account, it says the initiated date for that the sale that went when it went through was the 2026. So I'm not too sure when Benelon has received that request from Netwealth, but from Netwealth, it was initiated on the the twelfth of the third there. And then from whenever it was received to Benelon, it'll be, like, sort of couple weeks from that day. So, hopefully, it's, like, within, you know, the next week or two that it does sort of get finalized there for you, but it should be within that fourteen day period at least from that date, hopefully. Hopefully, because I'm not too used, as I said, when Netwealth communicated with Benelong, but, hopefully, it should be around the fourteen days from that date. But if it hasn't, again, I'll I'll keep an eye on it. I'll follow-up for you. But from there, it's I have to reach out to sort of Ben Long directly to see how long of what's happening there as well. Because, obviously, Netwealth is put in the request. It's up to the the fund to, like, sell and release those funds, if that makes sense. Yeah. I do understand your frustration there, Zoran. If it makes you somewhat feeling better, the whole market as a whole has taken a bit of a skid with what's happening with Iran. So it's not just, like, the Benelong investment as well. It's like it's everyone that's sort of taken a bit of a dive. And then, hopefully, with the the sell out there as well, it was with the unit price that obviously, you know, was a a little bit higher than what continued to go on. And then once it sells out, if the market continue to have a bit of a drop there as well, it just means that, you know, you'll be buying back in at a low point for other investments as well, which can help in sort of the rebound. As I said, it can't pertain to, obviously, you know, what happened previously. Obviously, my advice was in regards to updating it. I do apologize. Obviously, you know, as a business, what did occur, I have passed that along to the remediation review team for for them to review your account, but that's obviously not not me. I'm I'm just in regards to the advice that I did provide you. Given how busy, I'm not too sure when they'll get around to it. I have passed it along. As I said, I will keep an eye on it as well for you. But that's a little bit no. It's not me, but I'll keep an eye on it for you as well, there, Zorn, and sort of just keep following up for you. And then as soon as I know something, I'll let you know something there as well. So at the moment, you do have a slightly higher amount. Yeah. I do understand what you're saying there, Zoran. So while the sell downs and things are happening, you wouldn't be, like, investing into anything. So generally, at the end of each month, if you do have available cash, there's, like, a date in which they sort of reinvest to the portfolio for your original recommendation. As your recommendation's changing, any sort of funds that go in since you accepted that and the trades were put in place won't go into another fund yet. It'll go towards the the updated recommendation once that sort of sold down and is in place, if that makes sense. Yeah. There won't be anything else going back into to Benelon since you accepted the invoice and that was implemented if you're concerned about that. As I said, Zoran, yeah, I understand you're slightly frustrated. Like, from what your concerns are, they're a little bit out of my hands in terms of what I can do. Obviously, I've done what, yeah, what I can for you. If you do have any sort of con questions, concerns, or anything that I can help you with, I'm always happy to have a chat. As I said, I'll keep an eye on everything else there for you as well. And I have sort of escalated your concerns up for them to have a review of, like, obviously, prior to, you know, coming across my desk. No no problem, Zoran. As I said, always happy to help. I'll put another reminder in my calendar, sort of same time next week, and I'll just double check it. If there's no sort of update, I won't sort of give you a call. But if I noticed that these funds are sold down or anything, I'll give you a bit of a buzz and just let you know where things are at. No problem at all, Zoran. Thanks for your time. You enjoy the rest of the afternoon. Cheers. 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afternoon, Zoran. It's Carl calling from OP Financial. How's it going today? Yeah. Not too bad at all, Zoran.\n\nThanks for your time. I do have a bit of an update for you. As I said, I did reach out to to Netwealth there as well. Just to discuss, if I could pass you through security, just that name, date of birth, and current address, I'll let you know what they let me know. Perfect, Zoran.\n\nThanks for that one. So as as I said previously, yeah, the the time frame they gave us was around that ten to fourteen business days. Now as in regards to that one, because it is the managed funds job to sell out of that, I did also go through and read their PDFs there for you. So in regards to that one, once Netwealth received that or send that trade to Benelong and they do receive that, it states that the withdrawal price for the business day on which they withdraw request was received is the the price in which they will sell, like, the units down at the end of business day trade that they did receive it. So I'm not too sure exactly what day the communication between Netwealth and Benelong was.\n\nBut in saying that once that was received, the the unit price shouldn't change within the two weeks that it should take to sell down that fund, if that makes sense. Yeah. According to their PDS, it says the withdrawal price for the business day on which the withdrawal request was received from like Netwealth to Benelon. Once they've received it from Netwealth to that sell down, it shouldn't change the unit price for what goes on from the time they receive that to the time it actually sells down. And in their PDF, it says fourteen business days is, like, their rough, like, thing is like it should be done between that as well.\n\nSame with Netwealth, it's around that ten to fourteen business days for that managed fund to be added to. In terms since the trade was because the trade was placed last week, and then it probably takes a couple of days just for Ben Long to receive it. But I can see on the account, it says the initiated date for that the sale that went when it went through was the 2026. So I'm not too sure when Benelon has received that request from Netwealth, but from Netwealth, it was initiated on the the twelfth of the third there. And then from whenever it was received to Benelon, it'll be, like, sort of couple weeks from that day.\n\nSo, hopefully, it's, like, within, you know, the next week or two that it does sort of get finalized there for you, but it should be within that fourteen day period at least from that date, hopefully. Hopefully, because I'm not too used, as I said, when Netwealth communicated with Benelong, but, hopefully, it should be around the fourteen days from that date. But if it hasn't, again, I'll I'll keep an eye on it. I'll follow-up for you. But from there, it's I have to reach out to sort of Ben Long directly to see how long of what's happening there as well.\n\nBecause, obviously, Netwealth is put in the request. It's up to the the fund to, like, sell and release those funds, if that makes sense. Yeah. I do understand your frustration there, Zoran. If it makes you somewhat feeling better, the whole market as a whole has taken a bit of a skid with what's happening with Iran.\n\nSo it's not just, like, the Benelong investment as well. It's like it's everyone that's sort of taken a bit of a dive. And then, hopefully, with the the sell out there as well, it was with the unit price that obviously, you know, was a a little bit higher than what continued to go on. And then once it sells out, if the market continue to have a bit of a drop there as well, it just means that, you know, you'll be buying back in at a low point for other investments as well, which can help in sort of the rebound. As I said, it can't pertain to, obviously, you know, what happened previously.\n\nObviously, my advice was in regards to updating it. I do apologize. Obviously, you know, as a business, what did occur, I have passed that along to the remediation review team for for them to review your account, but that's obviously not not me. I'm I'm just in regards to the advice that I did provide you. Given how busy, I'm not too sure when they'll get around to it.\n\nI have passed it along. As I said, I will keep an eye on it as well for you. But that's a little bit no. It's not me, but I'll keep an eye on it for you as well, there, Zorn, and sort of just keep following up for you. And then as soon as I know something, I'll let you know something there as well.\n\nSo at the moment, you do have a slightly higher amount. Yeah. I do understand what you're saying there, Zoran. So while the sell downs and things are happening, you wouldn't be, like, investing into anything. So generally, at the end of each month, if you do have available cash, there's, like, a date in which they sort of reinvest to the portfolio for your original recommendation.\n\nAs your recommendation's changing, any sort of funds that go in since you accepted that and the trades were put in place won't go into another fund yet. It'll go towards the the updated recommendation once that sort of sold down and is in place, if that makes sense. Yeah. There won't be anything else going back into to Benelon since you accepted the invoice and that was implemented if you're concerned about that. As I said, Zoran, yeah, I understand you're slightly frustrated.\n\nLike, from what your concerns are, they're a little bit out of my hands in terms of what I can do. Obviously, I've done what, yeah, what I can for you. If you do have any sort of con questions, concerns, or anything that I can help you with, I'm always happy to have a chat. As I said, I'll keep an eye on everything else there for you as well. And I have sort of escalated your concerns up for them to have a review of, like, obviously, prior to, you know, coming across my desk.\n\nNo no problem, Zoran. As I said, always happy to help. I'll put another reminder in my calendar, sort of same time next week, and I'll just double check it. If there's no sort of update, I won't sort of give you a call. But if I noticed that these funds are sold down or anything, I'll give you a bit of a buzz and just let you know where things are at.\n\nNo problem at all, Zoran. Thanks for your time. You enjoy the rest of the afternoon. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Zoran.","start":2.8,"end":3.6799998,"sentiment":"positive","sentiment_score":0.4065733850002289},{"text":"It's Carl calling from OP Financial.","start":3.6799998,"end":5.12,"sentiment":"neutral","sentiment_score":0.19646287709474564},{"text":"How's it going today?","start":5.12,"end":6.1,"sentiment":"neutral","sentiment_score":0.2935608923435211},{"text":"Yeah.","start":8.559999,"end":8.96,"sentiment":"neutral","sentiment_score":0.1933169960975647},{"text":"Not too bad at all, Zoran.","start":8.96,"end":9.92,"sentiment":"positive","sentiment_score":0.3552210181951523}],"sentiment":"neutral","sentiment_score":0.2948692046105862,"num_words":20,"start":2.8,"end":9.92},{"sentences":[{"text":"Thanks for your time.","start":9.92,"end":11.139999,"sentiment":"positive","sentiment_score":0.7518299669027328},{"text":"I do have a bit of an update for you.","start":12.974999,"end":14.575,"sentiment":"neutral","sentiment_score":0.26307692676782607},{"text":"As I said, I did reach out to to Netwealth there as well.","start":14.575,"end":18.095,"sentiment":"neutral","sentiment_score":0.10087415461356823},{"text":"Just to discuss, if I could pass you through security, just that name, date of birth, and current address, I'll let you know what they let me know.","start":18.095,"end":24.195,"sentiment":"neutral","sentiment_score":0.07052390942616123},{"text":"Perfect, Zoran.","start":36.27,"end":36.91,"sentiment":"positive","sentiment_score":0.620681881904602}],"sentiment":"neutral","sentiment_score":0.1783418661931105,"num_words":57,"start":9.92,"end":36.91},{"sentences":[{"text":"Thanks for that one.","start":36.91,"end":37.905,"sentiment":"positive","sentiment_score":0.7379088550806046},{"text":"So as as I said previously, yeah, the the time frame they gave us was around that ten to fourteen business days.","start":38.545,"end":44.704998,"sentiment":"neutral","sentiment_score":0.07957584868100556},{"text":"Now as in regards to that one, because it is the managed funds job to sell out of that, I did also go through and read their PDFs there for you.","start":44.704998,"end":51.6,"sentiment":"neutral","sentiment_score":0.04161828413846031},{"text":"So in regards to that one, once Netwealth received that or send that trade to Benelong and they do receive that, it states that the withdrawal price for the business day on which they withdraw request was received is the the price in which they will sell, like, the units down at the end of business day trade that they did receive it.","start":52.16,"end":72.215004,"sentiment":"neutral","sentiment_score":-0.03096502995680249},{"text":"So I'm not too sure exactly what day the communication between Netwealth and Benelong was.","start":72.595,"end":77.895004,"sentiment":"neutral","sentiment_score":-0.11125651796658834}],"sentiment":"neutral","sentiment_score":0.01757649068755132,"num_words":135,"start":36.91,"end":77.895004},{"sentences":[{"text":"But in saying that once that was received, the the unit price shouldn't change within the two weeks that it should take to sell down that fund, if that makes sense.","start":78.71,"end":87.21,"sentiment":"neutral","sentiment_score":-0.14290114552263292},{"text":"Yeah.","start":96.005,"end":96.325,"sentiment":"neutral","sentiment_score":0.02099459618330002},{"text":"According to their PDS, it says the withdrawal price for the business day on which the withdrawal request was received from like Netwealth to Benelon.","start":96.325,"end":103.86,"sentiment":"neutral","sentiment_score":-0.037332679480314254},{"text":"Once they've received it from Netwealth to that sell down, it shouldn't change the unit price for what goes on from the time they receive that to the time it actually sells down.","start":103.86,"end":112.82001,"sentiment":"neutral","sentiment_score":-0.13070551893024734},{"text":"And in their PDF, it says fourteen business days is, like, their rough, like, thing is like it should be done between that as well.","start":112.82001,"end":120.174995,"sentiment":"neutral","sentiment_score":-0.027796352058649065}],"sentiment":"neutral","sentiment_score":-0.090003902853831,"num_words":115,"start":78.71,"end":120.174995},{"sentences":[{"text":"Same with Netwealth, it's around that ten to fourteen business days for that managed fund to be added to.","start":120.174995,"end":125.475,"sentiment":"neutral","sentiment_score":0.004614060075255111},{"text":"In terms since the trade was because the trade was placed last week, and then it probably takes a couple of days just for Ben Long to receive it.","start":128.735,"end":135.04,"sentiment":"neutral","sentiment_score":-0.013821015134453773},{"text":"But I can see on the account, it says the initiated date for that the sale that went when it went through was the 2026.","start":135.04,"end":144.34,"sentiment":"neutral","sentiment_score":0.0021747502870857714},{"text":"So I'm not too sure when Benelon has received that request from Netwealth, but from Netwealth, it was initiated on the the twelfth of the third there.","start":144.87999,"end":155.095,"sentiment":"neutral","sentiment_score":0.0022665156844865393},{"text":"And then from whenever it was received to Benelon, it'll be, like, sort of couple weeks from that day.","start":155.095,"end":160.89,"sentiment":"neutral","sentiment_score":0.058419016238890197}],"sentiment":"neutral","sentiment_score":0.007667089846452792,"num_words":119,"start":120.174995,"end":160.89},{"sentences":[{"text":"So, hopefully, it's, like, within, you know, the next week or two that it does sort of get finalized there for you, but it should be within that fourteen day period at least from that date, hopefully.","start":160.89,"end":171.70999,"sentiment":"neutral","sentiment_score":0.07182293032874933},{"text":"Hopefully, because I'm not too used, as I said, when Netwealth communicated with Benelong, but, hopefully, it should be around the fourteen days from that date.","start":174.025,"end":180.845,"sentiment":"neutral","sentiment_score":0.008555846933562022},{"text":"But if it hasn't, again, I'll I'll keep an eye on it.","start":181.465,"end":183.94499,"sentiment":"neutral","sentiment_score":0.012130506699274216},{"text":"I'll follow-up for you.","start":183.94499,"end":184.985,"sentiment":"neutral","sentiment_score":0.04011933505535126},{"text":"But from there, it's I have to reach out to sort of Ben Long directly to see how long of what's happening there as well.","start":184.985,"end":191.89,"sentiment":"neutral","sentiment_score":0.0022212580777704717}],"sentiment":"neutral","sentiment_score":0.03116803187493553,"num_words":104,"start":160.89,"end":191.89},{"sentences":[{"text":"Because, obviously, Netwealth is put in the request.","start":192.19,"end":195.06999,"sentiment":"neutral","sentiment_score":-0.01752388826571405},{"text":"It's up to the the fund to, like, sell and release those funds, if that makes sense.","start":195.06999,"end":199.245,"sentiment":"neutral","sentiment_score":0.0018771271330907063},{"text":"Yeah.","start":219.5,"end":220.0,"sentiment":"neutral","sentiment_score":-0.1836146116256714},{"text":"I do understand your frustration there, Zoran.","start":220.62,"end":222.62,"sentiment":"negative","sentiment_score":-0.34019281608717783},{"text":"If it makes you somewhat feeling better, the whole market as a whole has taken a bit of a skid with what's happening with Iran.","start":222.62,"end":228.85501,"sentiment":"negative","sentiment_score":-0.4025629238039255}],"sentiment":"neutral","sentiment_score":-0.21960892007236593,"num_words":58,"start":192.19,"end":228.85501},{"sentences":[{"text":"So it's not just, like, the Benelong investment as well.","start":228.91501,"end":231.955,"sentiment":"neutral","sentiment_score":-0.0024720964953303336},{"text":"It's like it's everyone that's sort of taken a bit of a dive.","start":231.955,"end":234.35501,"sentiment":"neutral","sentiment_score":-0.06606948031828953},{"text":"And then, hopefully, with the the sell out there as well, it was with the unit price that obviously, you know, was a a little bit higher than what continued to go on.","start":234.35501,"end":242.16,"sentiment":"neutral","sentiment_score":0.03702052885835821},{"text":"And then once it sells out, if the market continue to have a bit of a drop there as well, it just means that, you know, you'll be buying back in at a low point for other investments as well, which can help in sort of the rebound.","start":242.16,"end":252.42,"sentiment":"neutral","sentiment_score":0.09886570476616423},{"text":"As I said, it can't pertain to, obviously, you know, what happened previously.","start":253.065,"end":255.865,"sentiment":"neutral","sentiment_score":-0.0963983521438562}],"sentiment":"neutral","sentiment_score":0.03273870507812398,"num_words":117,"start":228.91501,"end":255.865},{"sentences":[{"text":"Obviously, my advice was in regards to updating it.","start":255.865,"end":258.105,"sentiment":"neutral","sentiment_score":-0.0850378241803911},{"text":"I do apologize.","start":258.105,"end":258.98502,"sentiment":"neutral","sentiment_score":-0.18501435220241547},{"text":"Obviously, you know, as a business, what did occur, I have passed that along to the remediation review team for for them to review your account, but that's obviously not not me.","start":258.98502,"end":269.91,"sentiment":"neutral","sentiment_score":-0.12921365723013878},{"text":"I'm I'm just in regards to the advice that I did provide you.","start":269.91,"end":272.97,"sentiment":"neutral","sentiment_score":-0.00007570792849247273},{"text":"Given how busy, I'm not too sure when they'll get around to it.","start":276.47,"end":279.83502,"sentiment":"neutral","sentiment_score":-0.19593617950494474}],"sentiment":"neutral","sentiment_score":-0.11433392917471273,"num_words":70,"start":255.865,"end":279.83502},{"sentences":[{"text":"I have passed it along.","start":279.83502,"end":280.875,"sentiment":"neutral","sentiment_score":0.016093973070383072},{"text":"As I said, I will keep an eye on it as well for you.","start":280.875,"end":283.375,"sentiment":"neutral","sentiment_score":0.12304353926862989},{"text":"But that's a little bit no.","start":283.83502,"end":285.435,"sentiment":"neutral","sentiment_score":-0.174932062625885},{"text":"It's not me, but I'll keep an eye on it for you as well, there, Zorn, and sort of just keep following up for you.","start":285.435,"end":291.135,"sentiment":"neutral","sentiment_score":0.21586146011948584},{"text":"And then as soon as I know something, I'll let you know something there as well.","start":291.88998,"end":295.19,"sentiment":"neutral","sentiment_score":0.15310805570334196}],"sentiment":"neutral","sentiment_score":0.13029927929694002,"num_words":66,"start":279.83502,"end":295.19},{"sentences":[{"text":"So at the moment, you do have a slightly higher amount.","start":318.4,"end":321.04,"sentiment":"neutral","sentiment_score":-0.029168333180926063},{"text":"Yeah.","start":321.04,"end":321.28,"sentiment":"neutral","sentiment_score":0.03766933828592301},{"text":"I do understand what you're saying there, Zoran.","start":321.28,"end":323.04,"sentiment":"neutral","sentiment_score":0.004005040042102337},{"text":"So while the sell downs and things are happening, you wouldn't be, like, investing into anything.","start":323.04,"end":328.66,"sentiment":"neutral","sentiment_score":-0.19658369151875377},{"text":"So generally, at the end of each month, if you do have available cash, there's, like, a date in which they sort of reinvest to the portfolio for your original recommendation.","start":328.96,"end":336.885,"sentiment":"neutral","sentiment_score":0.04739342455662066}],"sentiment":"neutral","sentiment_score":-0.028765446409138282,"num_words":67,"start":318.4,"end":336.885},{"sentences":[{"text":"As your recommendation's changing, any sort of funds that go in since you accepted that and the trades were put in place won't go into another fund yet.","start":337.105,"end":344.065,"sentiment":"neutral","sentiment_score":-0.011291141688291515},{"text":"It'll go towards the the updated recommendation once that sort of sold down and is in place, if that makes sense.","start":344.065,"end":351.12997,"sentiment":"neutral","sentiment_score":0.055982365450333985},{"text":"Yeah.","start":356.47,"end":356.71,"sentiment":"neutral","sentiment_score":0.020504610612988472},{"text":"There won't be anything else going back into to Benelon since you accepted the invoice and that was implemented if you're concerned about that.","start":356.71,"end":363.395,"sentiment":"neutral","sentiment_score":-0.018963956584533054},{"text":"As I said, Zoran, yeah, I understand you're slightly frustrated.","start":369.455,"end":372.675,"sentiment":"neutral","sentiment_score":-0.18257513791322708}],"sentiment":"neutral","sentiment_score":-0.01667742880194315,"num_words":84,"start":337.105,"end":372.675},{"sentences":[{"text":"Like, from what your concerns are, they're a little bit out of my hands in terms of what I can do.","start":373.13498,"end":377.35,"sentiment":"negative","sentiment_score":-0.3901342565105075},{"text":"Obviously, I've done what, yeah, what I can for you.","start":377.73,"end":380.37003,"sentiment":"neutral","sentiment_score":0.08484453521668911},{"text":"If you do have any sort of con questions, concerns, or anything that I can help you with, I'm always happy to have a chat.","start":380.37003,"end":385.03003,"sentiment":"neutral","sentiment_score":0.22886151254177092},{"text":"As I said, I'll keep an eye on everything else there for you as well.","start":385.41,"end":388.21002,"sentiment":"neutral","sentiment_score":0.11887446368734042},{"text":"And I have sort of escalated your concerns up for them to have a review of, like, obviously, prior to, you know, coming across my desk.","start":388.21002,"end":395.20502,"sentiment":"neutral","sentiment_score":-0.04747515057141964}],"sentiment":"neutral","sentiment_score":-0.011072919387178323,"num_words":97,"start":373.13498,"end":395.20502},{"sentences":[{"text":"No no problem, Zoran.","start":402.47998,"end":403.44,"sentiment":"neutral","sentiment_score":0.25618504360318184},{"text":"As I said, always happy to help.","start":403.44,"end":404.96,"sentiment":"neutral","sentiment_score":0.2828523431505476},{"text":"I'll put another reminder in my calendar, sort of same time next week, and I'll just double check it.","start":404.96,"end":409.59998,"sentiment":"neutral","sentiment_score":0.09809876939183787},{"text":"If there's no sort of update, I won't sort of give you a call.","start":409.59998,"end":411.59998,"sentiment":"neutral","sentiment_score":-0.0659611387444394},{"text":"But if I noticed that these funds are sold down or anything, I'll give you a bit of a buzz and just let you know where things are at.","start":411.59998,"end":416.715,"sentiment":"neutral","sentiment_score":-0.0351099387967381}],"sentiment":"neutral","sentiment_score":0.04009505516964279,"num_words":73,"start":402.47998,"end":416.715},{"sentences":[{"text":"No problem at all, Zoran.","start":419.275,"end":420.315,"sentiment":"positive","sentiment_score":0.45345264077186587},{"text":"Thanks for your time.","start":420.315,"end":420.875,"sentiment":"positive","sentiment_score":0.6881981790065765},{"text":"You enjoy the rest of the afternoon.","start":420.875,"end":422.095,"sentiment":"positive","sentiment_score":0.6589004141943795},{"text":"Cheers.","start":424.235,"end":424.555,"sentiment":"positive","sentiment_score":0.6932007670402527},{"text":"Bye.","start":424.555,"end":425.055,"sentiment":"neutral","sentiment_score":-0.08273851126432419}],"sentiment":"positive","sentiment_score":0.5690456152790122,"num_words":18,"start":419.275,"end":425.055}]}}]},{"alternatives":[{"transcript":"Hello. Zara speaking. Oh, yeah. Not too bad. How are you, Carl? Yep. Yep. Sure. Sure. So the date of birth is 07/11/1973 address, Hundred And 98 Miles Avenue, Warner State. Yep. So once they go ahead, the any movement in the market shouldn't affect it. Is that what you're saying? So how long has it been for us? Do you know? Yes. From the twelfth. Yeah. Yeah. Yeah. Yeah. Oh, gosh. Yeah. That's why I thank you for that. Just, yeah, watching it every day just keeps sliding. Like, I think since we had the review until now, I think it's gone down another like, I thought it was my balance is, like, 20 k less again. Like, it's just annoying, but Yeah. Yeah. Yeah. I see. Yep. Yes. Yeah. Will somebody call me about that or should I expect call or anything? Yeah. Yeah. Yep. Yeah. No worries. Can I just quickly ask you, with the with the funds that I'm like, that work or pay the bring to my super and all my salary sacrifice and all that, does that until the Benelon sold, am I still buying them as well? Or, like, how does that money get invested? Does that make sense? Yeah. Oh, okay. So they'll be investing into the what you've what we've signed and what you recommended and stuff. Yeah. Yeah. Yeah. Yeah. Yeah. That yeah. That was my, yeah, question. Yep. No problem. Yeah. Yeah. I understand. Yep. Yeah. Thank you very much for following up. I really appreciate your what you've done for me. So thank you. So No worries. Thank you very much. You too. Thanks, mate. Bye 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Zara speaking. Oh, yeah. Not too bad. How are you, Carl?\n\nYep. Yep. Sure. Sure. So the date of birth is 07/11/1973 address, Hundred And 98 Miles Avenue, Warner State.\n\nYep. So once they go ahead, the any movement in the market shouldn't affect it. Is that what you're saying? So how long has it been for us? Do you know?\n\nYes. From the twelfth. Yeah. Yeah. Yeah.\n\nYeah. Oh, gosh. Yeah. That's why I thank you for that. Just, yeah, watching it every day just keeps sliding.\n\nLike, I think since we had the review until now, I think it's gone down another like, I thought it was my balance is, like, 20 k less again. Like, it's just annoying, but Yeah. Yeah. Yeah. I see.\n\nYep. Yes. Yeah. Will somebody call me about that or should I expect call or anything? Yeah.\n\nYeah. Yep. Yeah. No worries. Can I just quickly ask you, with the with the funds that I'm like, that work or pay the bring to my super and all my salary sacrifice and all that, does that until the Benelon sold, am I still buying them as well?\n\nOr, like, how does that money get invested? Does that make sense? Yeah. Oh, okay. So they'll be investing into the what you've what we've signed and what you recommended and stuff.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nThat yeah. That was my, yeah, question. Yep. No problem. Yeah.\n\nYeah. I understand. Yep. Yeah. Thank you very much for following up.\n\nI really appreciate your what you've done for me. So thank you. So No worries. Thank you very much. You too.\n\nThanks, mate. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.04599490016698837},{"text":"Zara speaking.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.05072891339659691},{"text":"Oh, yeah.","start":6.3999996,"end":6.96,"sentiment":"neutral","sentiment_score":0.17252704501152039},{"text":"Not too bad.","start":6.96,"end":7.52,"sentiment":"neutral","sentiment_score":0.2618151009082794},{"text":"How are you, 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understand.","start":377.97,"end":378.55,"sentiment":"neutral","sentiment_score":-0.036463817581534386},{"text":"Yep.","start":379.09,"end":379.59,"sentiment":"neutral","sentiment_score":0.07647532969713211},{"text":"Yeah.","start":395.505,"end":396.005,"sentiment":"neutral","sentiment_score":0.19415217638015747},{"text":"Thank you very much for following up.","start":396.065,"end":398.225,"sentiment":"positive","sentiment_score":0.5324364815439496}],"sentiment":"neutral","sentiment_score":0.3239510888233781,"num_words":12,"start":377.81,"end":398.225},{"sentences":[{"text":"I really appreciate your what you've done for me.","start":398.225,"end":401.23,"sentiment":"positive","sentiment_score":0.6704672508769565},{"text":"So thank you.","start":401.23,"end":402.13,"sentiment":"positive","sentiment_score":0.4989865918954213},{"text":"So No worries.","start":412.43,"end":417.605,"sentiment":"neutral","sentiment_score":0.07890912145376205},{"text":"Thank you very much.","start":417.605,"end":418.665,"sentiment":"positive","sentiment_score":0.35852349549531937},{"text":"You too.","start":422.325,"end":422.885,"sentiment":"neutral","sentiment_score":0.2104458585381508}],"sentiment":"positive","sentiment_score":0.4582322903332256,"num_words":21,"start":398.225,"end":422.885},{"sentences":[{"text":"Thanks, mate.","start":422.885,"end":423.445,"sentiment":"positive","sentiment_score":0.8412346839904785},{"text":"Bye bye.","start":423.445,"end":424.02502,"sentiment":"positive","sentiment_score":0.5311703085899353}],"sentiment":"positive","sentiment_score":0.6862024962902069,"num_words":4,"start":422.885,"end":424.02502}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Zara speaking.\n\nChannel 0: Good afternoon, Zoran. It's Carl calling from OP Financial. How's it going today?\n\nChannel 1: Oh, yeah. Not too bad. How are you, Carl?\n\nChannel 0: Yeah. Not too bad at all, Zoran. Thanks for your time. I do have a bit of an update for you. As I said, I did reach out to to Netwealth\n\nChannel 1: Yep.\n\nChannel 0: there as well. Just to discuss, if I could pass you through security, just that name, date of birth, and current address, I'll let you know what they let\n\nChannel 1: Yep.\n\nChannel 0: me\n\nChannel 1: Sure.\n\nChannel 0: know.\n\nChannel 1: Sure. So the date of birth is 07/11/1973 address, Hundred And 98 Miles Avenue, Warner State.\n\nChannel 0: Perfect, Zoran. Thanks for that one. So as as I said previously, yeah, the the time frame they gave us was around that ten to fourteen business days. Now as in regards to that one, because it is the managed funds job to sell out of that, I did also go through and read their PDFs there for you. So in regards to that one, once Netwealth received that or send that trade to Benelong and they do receive that, it states that the withdrawal price for the business day on which they withdraw request was received is the the price in which they will sell, like, the units down at the end of business day trade that they did receive it.\n\nChannel 1: Yep.\n\nChannel 0: So I'm not too sure exactly what day the communication between Netwealth and Benelong was. But in saying that once that was received, the the unit price shouldn't change within the two weeks that it should take to sell down that fund, if that makes sense.\n\nChannel 1: So once they go ahead, the any movement in the market shouldn't affect it. Is that what you're saying?\n\nChannel 0: Yeah. According to their PDS, it says the withdrawal price for the business day on which the withdrawal request was received from like Netwealth to Benelon. Once they've received it from Netwealth to that sell down, it shouldn't change the unit price for what goes on from the time they receive that to the time it actually sells down. And in their PDF, it says fourteen business days is, like, their rough, like, thing is like it should be done between that as well. Same with Netwealth, it's around that ten to fourteen business days for that managed fund\n\nChannel 1: So\n\nChannel 0: to\n\nChannel 1: how\n\nChannel 0: be\n\nChannel 1: long\n\nChannel 0: added\n\nChannel 1: has\n\nChannel 0: to.\n\nChannel 1: it been for us? Do you know?\n\nChannel 0: In terms since the trade was because the trade was placed last week, and then it probably takes a couple of days just for Ben Long to receive it. But I can see on the account, it says the initiated date for that the sale that went when it went through was the 2026. So I'm not too sure when Benelon has received that request from Netwealth, but from Netwealth, it was initiated on the the twelfth of the third there.\n\nChannel 1: Yes.\n\nChannel 0: And then from whenever it was received to Benelon, it'll be, like, sort of couple weeks from that day. So, hopefully, it's, like, within, you know, the next week or two that it does sort of get finalized there for you, but it should be within that fourteen day period at least from that date, hopefully.\n\nChannel 1: From the twelfth.\n\nChannel 0: Hopefully, because I'm not too used, as I said, when Netwealth communicated\n\nChannel 1: Yeah.\n\nChannel 0: with Benelong, but, hopefully, it should be around the fourteen days from that date.\n\nChannel 1: Yeah.\n\nChannel 0: But if it hasn't, again, I'll I'll keep an eye on it. I'll follow-up for you. But from there, it's I have to reach out to sort of Ben Long directly to see how long of what's happening there as well. Because, obviously, Netwealth is put in the request. It's up to the the fund to, like, sell and release those funds, if that makes sense.\n\nChannel 1: Yeah. Yeah. Oh, gosh. Yeah. That's why I thank you for that.\n\nJust, yeah, watching it every day just keeps sliding. Like, I think since we had the review until now, I think it's gone down another like, I thought it was my balance is, like, 20 k less again. Like, it's just annoying,\n\nChannel 0: Yeah.\n\nChannel 1: but\n\nChannel 0: I do understand your frustration there, Zoran. If it makes you somewhat feeling better, the whole market as a whole has taken a bit of a skid\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: with\n\nChannel 1: Yeah. I\n\nChannel 0: what's\n\nChannel 1: see.\n\nChannel 0: happening with Iran. So it's\n\nChannel 1: Yep.\n\nChannel 0: not just, like, the Benelong investment as well. It's like it's everyone that's sort of taken a bit of a dive. And then, hopefully, with the the sell out there as well, it was with the unit price that obviously, you know, was a a little bit higher than what continued to go on. And then once it sells out, if the market continue to have a bit of a drop there as well, it just means that, you know, you'll be buying back in at a low point for other investments as well, which can help in sort of the rebound. As\n\nChannel 1: Yes.\n\nChannel 0: I said, it can't pertain to, obviously, you know, what happened previously. Obviously, my advice was in regards to updating it. I do apologize. Obviously, you know, as a business, what did occur, I have passed that along to the remediation review team for for them to review your account, but that's obviously not not me. I'm I'm just in regards to\n\nChannel 1: Yeah.\n\nChannel 0: the advice\n\nChannel 1: Will\n\nChannel 0: that I\n\nChannel 1: somebody\n\nChannel 0: did provide\n\nChannel 1: call\n\nChannel 0: you.\n\nChannel 1: me about that or should I expect call or anything?\n\nChannel 0: Given how busy, I'm not too sure when they'll get around to it. I have passed it along. As I said, I will keep an eye on it as well for you. But that's a little bit no. It's not me, but I'll\n\nChannel 1: Yeah.\n\nChannel 0: keep\n\nChannel 1: Yeah.\n\nChannel 0: an\n\nChannel 1: Yep.\n\nChannel 0: eye on it for you as well, there, Zorn, and sort of just keep following up for you. And then as soon as I know something, I'll let you know something there as well.\n\nChannel 1: Yeah. No worries. Can I just quickly ask you, with the with the funds that I'm like, that work or pay the bring to my super and all my salary sacrifice and all that, does that until the Benelon sold, am I still buying them as well? Or, like, how does that money get invested?\n\nChannel 0: So at the moment,\n\nChannel 1: Does\n\nChannel 0: you do\n\nChannel 1: that make\n\nChannel 0: have a\n\nChannel 1: sense?\n\nChannel 0: slightly higher amount. Yeah. I do understand what you're saying there, Zoran. So while the sell downs and things are happening, you wouldn't be, like, investing into anything. So generally, at the end of each month, if you do have available cash, there's, like, a date in which they sort of reinvest to the portfolio for your original recommendation.\n\nAs your recommendation's changing, any sort of funds that go in\n\nChannel 1: Yeah.\n\nChannel 0: since you accepted that and the trades were put in place won't go into another fund yet. It'll go towards the the updated recommendation once that sort of sold down and is in place, if that makes sense.\n\nChannel 1: Oh, okay. So they'll be investing into the what you've what we've signed and what you recommended and stuff.\n\nChannel 0: Yeah. There won't be anything\n\nChannel 1: Yeah.\n\nChannel 0: else going back into to Benelon since you accepted the invoice\n\nChannel 1: Yeah.\n\nChannel 0: and that was\n\nChannel 1: Yeah.\n\nChannel 0: implemented if you're concerned\n\nChannel 1: Yeah.\n\nChannel 0: about that.\n\nChannel 1: Yeah. That yeah. That was my, yeah, question. Yep. No problem.\n\nChannel 0: As I said, Zoran, yeah, I understand you're slightly frustrated. Like, from what your concerns are, they're a little bit out of my hands in terms of what I can do.\n\nChannel 1: Yeah.\n\nChannel 0: Obviously,\n\nChannel 1: Yeah. I understand.\n\nChannel 0: I've done what,\n\nChannel 1: Yep.\n\nChannel 0: yeah, what I can for you. If you do have any sort of con questions, concerns, or anything that I can help you with, I'm always happy to have a chat. As I said, I'll keep an eye on everything else there for you as well. And I have sort of escalated your concerns up for them to have a review of, like, obviously, prior to, you know, coming across my desk.\n\nChannel 1: Yeah. Thank you very much for following up. I really appreciate your what you've done for me. So thank you.\n\nChannel 0: No no problem, Zoran. As I said, always happy to help. I'll put another reminder in my calendar, sort of same time next week, and I'll just double check it. If there's no sort of update, I won't sort of give you a call. But if I noticed that\n\nChannel 1: So\n\nChannel 0: these funds are sold down or anything, I'll give you a bit of a buzz and just let you know where things are at.\n\nChannel 1: No worries. Thank you very much.\n\nChannel 0: No problem at all, Zoran. Thanks for your time. You enjoy the rest of the afternoon.\n\nChannel 1: You too. Thanks, mate. Bye bye.\n\nChannel 0: Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.04599490016698837},{"text":"Zara speaking.","start":1.4399999,"end":2.26,"sentiment":"neutral","sentiment_score":0.05072891339659691}],"sentiment":"neutral","sentiment_score":0.049150908986727394,"channel":1,"num_words":3,"start":0.0,"end":2.26},{"sentences":[{"text":"Good afternoon, Zoran.","start":2.8,"end":3.6799998,"sentiment":"positive","sentiment_score":0.4065733850002289},{"text":"It's Carl calling from OP Financial.","start":3.6799998,"end":5.12,"sentiment":"neutral","sentiment_score":0.19646287709474564},{"text":"How's it going today?","start":5.12,"end":6.1,"sentiment":"neutral","sentiment_score":0.2935608923435211}],"sentiment":"neutral","sentiment_score":0.274826229764865,"channel":0,"num_words":13,"start":2.8,"end":6.1},{"sentences":[{"text":"Oh, yeah.","start":6.3999996,"end":6.96,"sentiment":"neutral","sentiment_score":0.17252704501152039},{"text":"Not too bad.","start":6.96,"end":7.52,"sentiment":"neutral","sentiment_score":0.2618151009082794},{"text":"How are you, Carl?","start":7.52,"end":8.5,"sentiment":"neutral","sentiment_score":0.25247954949736595}],"sentiment":"neutral","sentiment_score":0.23782417674859366,"channel":1,"num_words":9,"start":6.3999996,"end":8.5},{"sentences":[{"text":"Yeah.","start":8.559999,"end":8.96,"sentiment":"neutral","sentiment_score":0.1933169960975647},{"text":"Not too bad at all, Zoran.","start":8.96,"end":9.92,"sentiment":"positive","sentiment_score":0.3552210181951523},{"text":"Thanks for your time.","start":9.92,"end":11.139999,"sentiment":"positive","sentiment_score":0.7518299669027328},{"text":"I do have a bit of an update for you.","start":12.974999,"end":14.575,"sentiment":"neutral","sentiment_score":0.26307692676782607},{"text":"As I said, I did reach out to to Netwealth","start":14.575,"end":17.235,"sentiment":"neutral","sentiment_score":0.09727040603756905}],"sentiment":"neutral","sentiment_score":0.28823988067526973,"channel":0,"num_words":31,"start":8.559999,"end":17.235},{"sentences":[{"text":"Yep.","start":17.115,"end":17.615,"sentiment":"neutral","sentiment_score":0.08868561685085297}],"sentiment":"neutral","sentiment_score":0.08868561685085297,"channel":1,"num_words":1,"start":17.115,"end":17.615},{"sentences":[{"text":"there as well.","start":17.295,"end":18.095,"sentiment":"neutral","sentiment_score":0.11288664986689885},{"text":"Just to discuss, if I could pass you through security, just that name, date of birth, and current address, I'll let you know what they let","start":18.095,"end":23.615,"sentiment":"neutral","sentiment_score":0.07145899247664672}],"sentiment":"neutral","sentiment_score":0.0757446122066728,"channel":0,"num_words":29,"start":17.295,"end":23.615},{"sentences":[{"text":"Yep.","start":23.515,"end":23.675,"sentiment":"neutral","sentiment_score":0.053307756781578064}],"sentiment":"neutral","sentiment_score":0.053307756781578064,"channel":1,"num_words":1,"start":23.515,"end":23.675},{"sentences":[{"text":"me","start":23.615,"end":23.695,"sentiment":"neutral","sentiment_score":0.05191633105278015}],"sentiment":"neutral","sentiment_score":0.05191633105278015,"channel":0,"num_words":1,"start":23.615,"end":23.695},{"sentences":[{"text":"Sure.","start":23.675,"end":24.175,"sentiment":"neutral","sentiment_score":0.06967426836490631}],"sentiment":"neutral","sentiment_score":0.06967426836490631,"channel":1,"num_words":1,"start":23.675,"end":24.175},{"sentences":[{"text":"know.","start":23.695,"end":24.195,"sentiment":"neutral","sentiment_score":0.0648193284869194}],"sentiment":"neutral","sentiment_score":0.0648193284869194,"channel":0,"num_words":1,"start":23.695,"end":24.195},{"sentences":[{"text":"Sure.","start":24.474998,"end":24.974998,"sentiment":"neutral","sentiment_score":0.05630967020988464},{"text":"So the date of birth is 07/11/1973 address, Hundred And 98 Miles Avenue, Warner State.","start":27.595,"end":35.93,"sentiment":"neutral","sentiment_score":0.047790193806091945}],"sentiment":"neutral","sentiment_score":0.04832266108132899,"channel":1,"num_words":16,"start":24.474998,"end":35.93},{"sentences":[{"text":"Perfect, Zoran.","start":36.27,"end":36.91,"sentiment":"positive","sentiment_score":0.620681881904602},{"text":"Thanks for that one.","start":36.91,"end":37.905,"sentiment":"positive","sentiment_score":0.7379088550806046},{"text":"So as as I said previously, yeah, the the time frame they gave us was around that ten to fourteen business days.","start":38.545,"end":44.704998,"sentiment":"neutral","sentiment_score":0.07957584868100556},{"text":"Now as in regards to that one, because it is the managed funds job to sell out of that, I did also go through and read their PDFs there for you.","start":44.704998,"end":51.6,"sentiment":"neutral","sentiment_score":0.04161828413846031},{"text":"So in regards to that one, once Netwealth received that or send that trade to Benelong and they do receive that, it states that the withdrawal price for the business day on which they withdraw request was received is the the price in which they will sell, like, the units down at the end of business day trade that they did receive it.","start":52.16,"end":72.215004,"sentiment":"neutral","sentiment_score":-0.03096502995680249}],"sentiment":"neutral","sentiment_score":0.04330358832891359,"channel":0,"num_words":122,"start":36.27,"end":72.215004},{"sentences":[{"text":"Yep.","start":72.55499,"end":73.05499,"sentiment":"neutral","sentiment_score":0.007807876914739609}],"sentiment":"neutral","sentiment_score":0.007807876914739609,"channel":1,"num_words":1,"start":72.55499,"end":73.05499},{"sentences":[{"text":"So I'm not too sure exactly what day the communication between Netwealth and Benelong was.","start":72.595,"end":77.895004,"sentiment":"neutral","sentiment_score":-0.11125651796658834},{"text":"But in saying that once that was received, the the unit price shouldn't change within the two weeks that it should take to sell down that fund, if that makes sense.","start":78.71,"end":87.21,"sentiment":"neutral","sentiment_score":-0.14290114552263292}],"sentiment":"neutral","sentiment_score":-0.13258224523261838,"channel":0,"num_words":46,"start":72.595,"end":87.21},{"sentences":[{"text":"So once they go ahead, the any movement in the market shouldn't affect it.","start":88.34,"end":94.74,"sentiment":"neutral","sentiment_score":-0.009531900020582336},{"text":"Is that what you're saying?","start":94.74,"end":95.72,"sentiment":"neutral","sentiment_score":0.0036682804115116597}],"sentiment":"neutral","sentiment_score":-0.006058168327926021,"channel":1,"num_words":19,"start":88.34,"end":95.72},{"sentences":[{"text":"Yeah.","start":96.005,"end":96.325,"sentiment":"neutral","sentiment_score":0.02099459618330002},{"text":"According to their PDS, it says the withdrawal price for the business day on which the withdrawal request was received from like Netwealth to Benelon.","start":96.325,"end":103.86,"sentiment":"neutral","sentiment_score":-0.037332679480314254},{"text":"Once they've received it from Netwealth to that sell down, it shouldn't change the unit price for what goes on from the time they receive that to the time it actually sells down.","start":103.86,"end":112.82001,"sentiment":"neutral","sentiment_score":-0.13070551893024734},{"text":"And in their PDF, it says fourteen business days is, like, their rough, like, thing is like it should be done between that as well.","start":112.82001,"end":120.174995,"sentiment":"neutral","sentiment_score":-0.027796352058649065},{"text":"Same with Netwealth, it's around that ten to fourteen business days for that managed fund","start":120.174995,"end":123.875,"sentiment":"neutral","sentiment_score":0.0046810091065708544}],"sentiment":"neutral","sentiment_score":-0.059093921014044266,"channel":0,"num_words":99,"start":96.005,"end":123.875},{"sentences":[{"text":"So","start":124.345,"end":124.424995,"sentiment":"neutral","sentiment_score":0.0028871679678559303}],"sentiment":"neutral","sentiment_score":0.0028871679678559303,"channel":1,"num_words":1,"start":124.345,"end":124.424995},{"sentences":[{"text":"to","start":124.415,"end":124.575,"sentiment":"neutral","sentiment_score":0.001837899908423424}],"sentiment":"neutral","sentiment_score":0.001837899908423424,"channel":0,"num_words":1,"start":124.415,"end":124.575},{"sentences":[{"text":"how","start":124.424995,"end":124.665,"sentiment":"neutral","sentiment_score":0.0013419073075056076}],"sentiment":"neutral","sentiment_score":0.0013419073075056076,"channel":1,"num_words":1,"start":124.424995,"end":124.665},{"sentences":[{"text":"be","start":124.575,"end":124.735,"sentiment":"neutral","sentiment_score":0.0035725124180316925}],"sentiment":"neutral","sentiment_score":0.0035725124180316925,"channel":0,"num_words":1,"start":124.575,"end":124.735},{"sentences":[{"text":"long","start":124.665,"end":124.905,"sentiment":"neutral","sentiment_score":0.009773040190339088}],"sentiment":"neutral","sentiment_score":0.009773040190339088,"channel":1,"num_words":1,"start":124.665,"end":124.905},{"sentences":[{"text":"added","start":124.735,"end":124.975,"sentiment":"neutral","sentiment_score":0.008673789910972118}],"sentiment":"neutral","sentiment_score":0.008673789910972118,"channel":0,"num_words":1,"start":124.735,"end":124.975},{"sentences":[{"text":"has","start":124.905,"end":125.064995,"sentiment":"neutral","sentiment_score":0.003701342269778251}],"sentiment":"neutral","sentiment_score":0.003701342269778251,"channel":1,"num_words":1,"start":124.905,"end":125.064995},{"sentences":[{"text":"to.","start":124.975,"end":125.475,"sentiment":"neutral","sentiment_score":0.00336780259385705}],"sentiment":"neutral","sentiment_score":0.00336780259385705,"channel":0,"num_words":1,"start":124.975,"end":125.475},{"sentences":[{"text":"it been for us?","start":125.064995,"end":126.345,"sentiment":"neutral","sentiment_score":0.0016248170286417007},{"text":"Do you know?","start":126.345,"end":127.165,"sentiment":"neutral","sentiment_score":-0.00428178006162246}],"sentiment":"neutral","sentiment_score":-0.0009065817243286542,"channel":1,"num_words":7,"start":125.064995,"end":127.165},{"sentences":[{"text":"In terms since the trade was because the trade was placed last week, and then it probably takes a couple of days just for Ben Long to receive it.","start":128.735,"end":135.04,"sentiment":"neutral","sentiment_score":-0.013821015134453773},{"text":"But I can see on the account, it says the initiated date for that the sale that went when it went through was the 2026.","start":135.04,"end":144.34,"sentiment":"neutral","sentiment_score":0.0021747502870857714},{"text":"So I'm not too sure when Benelon has received that request from Netwealth, but from Netwealth, it was initiated on the the twelfth of the third there.","start":144.87999,"end":155.095,"sentiment":"neutral","sentiment_score":0.0022665156844865393}],"sentiment":"neutral","sentiment_score":-0.003521540225196032,"channel":0,"num_words":81,"start":128.735,"end":155.095},{"sentences":[{"text":"Yes.","start":154.905,"end":155.405,"sentiment":"neutral","sentiment_score":0.05323219299316406}],"sentiment":"neutral","sentiment_score":0.05323219299316406,"channel":1,"num_words":1,"start":154.905,"end":155.405},{"sentences":[{"text":"And then from whenever it was received to Benelon, it'll be, like, sort of couple weeks from that day.","start":155.095,"end":160.89,"sentiment":"neutral","sentiment_score":0.058419016238890197},{"text":"So, hopefully, it's, like, within, you know, the next week or two that it does sort of get finalized there for you, but it should be within that fourteen day period at least from that date, hopefully.","start":160.89,"end":171.70999,"sentiment":"neutral","sentiment_score":0.07182293032874933}],"sentiment":"neutral","sentiment_score":0.06727517376254712,"channel":0,"num_words":56,"start":155.095,"end":171.70999},{"sentences":[{"text":"From the twelfth.","start":172.29,"end":173.19,"sentiment":"neutral","sentiment_score":0.022171584889292717}],"sentiment":"neutral","sentiment_score":0.022171584889292717,"channel":1,"num_words":3,"start":172.29,"end":173.19},{"sentences":[{"text":"Hopefully, because I'm not too used, as I said, when Netwealth 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question.","start":364.47498,"end":366.655,"sentiment":"neutral","sentiment_score":-0.028822967037558555},{"text":"Yep.","start":366.715,"end":367.215,"sentiment":"neutral","sentiment_score":-0.0029418934136629105},{"text":"No problem.","start":367.35498,"end":368.095,"sentiment":"neutral","sentiment_score":-0.006587430834770203}],"sentiment":"neutral","sentiment_score":-0.018960656513544647,"channel":1,"num_words":11,"start":363.835,"end":368.095},{"sentences":[{"text":"As I said, Zoran, yeah, I understand you're slightly frustrated.","start":369.455,"end":372.675,"sentiment":"neutral","sentiment_score":-0.18257513791322708},{"text":"Like, from what your concerns are, they're a little bit out of my hands in terms of what I can do.","start":373.13498,"end":377.35,"sentiment":"negative","sentiment_score":-0.3901342565105075}],"sentiment":"neutral","sentiment_score":-0.323179702124288,"channel":0,"num_words":31,"start":369.455,"end":377.35},{"sentences":[{"text":"Yeah.","start":377.41,"end":377.81,"sentiment":"neutral","sentiment_score":-0.07575051486492157}],"sentiment":"neutral","sentiment_score":-0.07575051486492157,"channel":1,"num_words":1,"start":377.41,"end":377.81},{"sentences":[{"text":"Obviously,","start":377.73,"end":378.13,"sentiment":"neutral","sentiment_score":-0.05646432563662529}],"sentiment":"neutral","sentiment_score":-0.05646432563662529,"channel":0,"num_words":1,"start":377.73,"end":378.13},{"sentences":[{"text":"Yeah.","start":377.81,"end":377.97,"sentiment":"neutral","sentiment_score":-0.03734217584133148},{"text":"I understand.","start":377.97,"end":378.55,"sentiment":"neutral","sentiment_score":-0.036463817581534386}],"sentiment":"neutral","sentiment_score":-0.036756603668133415,"channel":1,"num_words":3,"start":377.81,"end":378.55},{"sentences":[{"text":"I've done what,","start":378.13,"end":379.17,"sentiment":"neutral","sentiment_score":-0.014850599070390066}],"sentiment":"neutral","sentiment_score":-0.014850599070390066,"channel":0,"num_words":3,"start":378.13,"end":379.17},{"sentences":[{"text":"Yep.","start":379.09,"end":379.59,"sentiment":"neutral","sentiment_score":0.07647532969713211}],"sentiment":"neutral","sentiment_score":0.07647532969713211,"channel":1,"num_words":1,"start":379.09,"end":379.59},{"sentences":[{"text":"yeah, what I can for you.","start":379.17,"end":380.37003,"sentiment":"neutral","sentiment_score":0.15824357916911444},{"text":"If you do have any sort of con questions, concerns, or anything that I can help you with, I'm always happy to have a chat.","start":380.37003,"end":385.03003,"sentiment":"neutral","sentiment_score":0.22886151254177092},{"text":"As I said, I'll keep an eye on everything else there for you as well.","start":385.41,"end":388.21002,"sentiment":"neutral","sentiment_score":0.11887446368734042},{"text":"And I have sort of escalated your concerns up for them to have a review of, like, obviously, prior to, you know, coming across my desk.","start":388.21002,"end":395.20502,"sentiment":"neutral","sentiment_score":-0.04747515057141964}],"sentiment":"neutral","sentiment_score":0.10027447679183549,"channel":0,"num_words":72,"start":379.17,"end":395.20502},{"sentences":[{"text":"Yeah.","start":395.505,"end":396.005,"sentiment":"neutral","sentiment_score":0.19415217638015747},{"text":"Thank you very much for following up.","start":396.065,"end":398.225,"sentiment":"positive","sentiment_score":0.5324364815439496},{"text":"I really appreciate your what you've done for me.","start":398.225,"end":401.23,"sentiment":"positive","sentiment_score":0.6704672508769565},{"text":"So thank you.","start":401.23,"end":402.13,"sentiment":"positive","sentiment_score":0.4989865918954213}],"sentiment":"positive","sentiment_score":0.5726186290383339,"channel":1,"num_words":20,"start":395.505,"end":402.13},{"sentences":[{"text":"No no problem, Zoran.","start":402.47998,"end":403.44,"sentiment":"neutral","sentiment_score":0.25618504360318184},{"text":"As I said, always happy to help.","start":403.44,"end":404.96,"sentiment":"neutral","sentiment_score":0.2828523431505476},{"text":"I'll put another reminder in my calendar, sort of same time next week, and I'll just double check it.","start":404.96,"end":409.59998,"sentiment":"neutral","sentiment_score":0.09809876939183787},{"text":"If there's no sort of update, I won't sort of give you a call.","start":409.59998,"end":411.59998,"sentiment":"neutral","sentiment_score":-0.0659611387444394},{"text":"But if I noticed that","start":411.59998,"end":412.47998,"sentiment":"neutral","sentiment_score":-0.0200897004455328}],"sentiment":"neutral","sentiment_score":0.07846283163799316,"channel":0,"num_words":49,"start":402.47998,"end":412.47998},{"sentences":[{"text":"So","start":412.43,"end":412.67,"sentiment":"neutral","sentiment_score":-0.041270844638347626}],"sentiment":"neutral","sentiment_score":-0.041270844638347626,"channel":1,"num_words":1,"start":412.43,"end":412.67},{"sentences":[{"text":"these funds are sold down or anything, I'll give you a bit of a buzz and just let you know where things are at.","start":412.47998,"end":416.715,"sentiment":"neutral","sentiment_score":-0.03823915511990587}],"sentiment":"neutral","sentiment_score":-0.03823915511990587,"channel":0,"num_words":24,"start":412.47998,"end":416.715},{"sentences":[{"text":"No worries.","start":417.045,"end":417.605,"sentiment":"neutral","sentiment_score":0.1389991044998169},{"text":"Thank you very much.","start":417.605,"end":418.665,"sentiment":"positive","sentiment_score":0.35852349549531937}],"sentiment":"neutral","sentiment_score":0.28534869849681854,"channel":1,"num_words":6,"start":417.045,"end":418.665},{"sentences":[{"text":"No problem at all, Zoran.","start":419.275,"end":420.315,"sentiment":"positive","sentiment_score":0.45345264077186587},{"text":"Thanks for your time.","start":420.315,"end":420.875,"sentiment":"positive","sentiment_score":0.6881981790065765},{"text":"You enjoy the rest of the afternoon.","start":420.875,"end":422.095,"sentiment":"positive","sentiment_score":0.6589004141943795}],"sentiment":"positive","sentiment_score":0.6020224262028933,"channel":0,"num_words":16,"start":419.275,"end":422.095},{"sentences":[{"text":"You too.","start":422.325,"end":422.885,"sentiment":"neutral","sentiment_score":0.2104458585381508},{"text":"Thanks, mate.","start":422.885,"end":423.445,"sentiment":"positive","sentiment_score":0.8412346839904785},{"text":"Bye bye.","start":423.445,"end":424.02502,"sentiment":"positive","sentiment_score":0.5311703085899353}],"sentiment":"positive","sentiment_score":0.5276169503728548,"channel":1,"num_words":6,"start":422.325,"end":424.02502},{"sentences":[{"text":"Cheers.","start":424.235,"end":424.555,"sentiment":"positive","sentiment_score":0.6932007670402527},{"text":"Bye.","start":424.555,"end":425.055,"sentiment":"neutral","sentiment_score":-0.08273851126432419}],"sentiment":"neutral","sentiment_score":0.30523112788796425,"channel":0,"num_words":2,"start":424.235,"end":425.055}]},"summary":{"result":"success","short":"A representative from OP Financial called Z attracted to discuss a trade request with Net adverse. The customer is confused about the withdrawal price for the day of the trade, but the representative will keep an eye and follow up with Ben Long directly. The agent explains the process and the customer confirms they do not want to invest any more money. The speaker discusses the possibility of a drop in the market and the advice given to someone previously is still valid. The caller thanks the speaker and ends the call."},"intents":{"segments":[{"text":"That's why I thank you for that. Just, yeah, watching it every day just keeps sliding. Like, I think since we had the review until now, I think it's gone down another like, I thought it was my balance is, like, 20 k less again.","start_word":648,"end_word":692,"intents":[{"intent":"Update balance","confidence_score":0.009967213}]},{"text":"I said, it can't pertain to, obviously, you know, what happened previously. Obviously, my advice was in regards to updating it. I do apologize.","start_word":843,"end_word":866,"intents":[{"intent":"Update investment information","confidence_score":0.021373114}]},{"text":"So generally, at the end of each month, if you do have available cash, there's, like, a date in which they sort of reinvest to the portfolio for your original recommendation.","start_word":1104,"end_word":1134,"intents":[{"intent":"Reinvest funds","confidence_score":0.36259687}]},{"text":"So they'll be investing into the what you've what we've signed and what you recommended and stuff. Yeah.","start_word":1186,"end_word":1203,"intents":[{"intent":"Implement recommendations","confidence_score":0.7131509}]},{"text":"If you do have any sort of con questions, concerns, or anything that I can help you with, I'm always happy to have a chat. As I said, I'll keep an eye on everything else there for you as well. And I have sort of escalated your concerns up for them to have a review of, like, obviously, prior to, you know, coming across my desk. Yeah.","start_word":1289,"end_word":1355,"intents":[{"intent":"Follow up on concerns","confidence_score":0.03989364}]},{"text":"And I have sort of escalated your concerns up for them to have a review of, like, obviously, prior to, you know, coming across my desk. Yeah.","start_word":1329,"end_word":1355,"intents":[{"intent":"Schedule review","confidence_score":0.023683667}]}]},"sentiments":{"segments":[{"text":"Hello. Zara speaking.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.04915091022849083},{"text":"Good afternoon, Zoran.","start_word":3,"end_word":5,"sentiment":"positive","sentiment_score":0.40986037254333496},{"text":"It's Carl calling from OP Financial. How's it going today? Oh, yeah. Not too bad. How are you, Carl? Yeah.","start_word":6,"end_word":25,"sentiment":"neutral","sentiment_score":0.23325033485889435},{"text":"Not too bad at all, Zoran. Thanks for your time.","start_word":26,"end_word":35,"sentiment":"positive","sentiment_score":0.5125961303710938},{"text":"I do have a bit of an update for you. As I said, I did reach out to to Netwealth Yep. there as well. Just to discuss, if I could pass you through security, just that name, date of birth, and current address, I'll let you know what they let Yep. me Sure. know. Sure. So the date of birth is 07/11/1973 address, Hundred And 98 Miles Avenue, Warner State.","start_word":36,"end_word":105,"sentiment":"neutral","sentiment_score":0.09190166741609572},{"text":"Perfect, Zoran. Thanks for that one.","start_word":106,"end_word":111,"sentiment":"positive","sentiment_score":0.6687623858451843},{"text":"So as as I said previously, yeah, the the time frame they gave us was around that ten to fourteen business days. Now as in regards to that one, because it is the managed funds job to sell out of that, I did also go through and read their PDFs there for you. So in regards to that one, once Netwealth received that or send that trade to Benelong and they do receive that, it states that the withdrawal price for the business day on which they withdraw request was received is the the price in which they will sell, like, the units down at the end of business day trade that they did receive it. Yep. So I'm not too sure exactly what day the communication between Netwealth and Benelong was. But in saying that once that was received, the the unit price shouldn't change within the two weeks that it should take to sell down that fund, if that makes sense. So once they go ahead, the any movement in the market shouldn't affect it. Is that what you're saying? Yeah. According to their PDS, it says the withdrawal price for the business day on which the withdrawal request was received from like Netwealth to Benelon. Once they've received it from Netwealth to that sell down, it shouldn't change the unit price for what goes on from the time they receive that to the time it actually sells down. And in their PDF, it says fourteen business days is, like, their rough, like, thing is like it should be done between that as well. Same with Netwealth, it's around that ten to fourteen business days for that managed fund So to how be long added has to. it been for us? Do you know? In terms since the trade was because the trade was placed last week, and then it probably takes a couple of days just for Ben Long to receive it. But I can see on the account, it says the initiated date for that the sale that went when it went through was the 2026. So I'm not too sure when Benelon has received that request from Netwealth, but from Netwealth, it was initiated on the the twelfth of the third there. Yes. And then from whenever it was received to Benelon, it'll be, like, sort of couple weeks from that day. So, hopefully, it's, like, within, you know, the next week or two that it does sort of get finalized there for you, but it should be within that fourteen day period at least from that date, hopefully. From the twelfth. Hopefully, because I'm not too used, as I said, when Netwealth communicated Yeah. with Benelong, but, hopefully, it should be around the fourteen days from that date. Yeah. But if it hasn't, again, I'll I'll keep an eye on it. I'll follow-up for you. But from there, it's I have to reach out to sort of Ben Long directly to see how long of what's happening there as well. Because, obviously, Netwealth is put in the request. It's up to the the fund to, like, sell and release those funds, if that makes sense. Yeah. Yeah. Oh, gosh. Yeah. That's why I thank you for that.","start_word":112,"end_word":654,"sentiment":"neutral","sentiment_score":-0.009992706882690196},{"text":"Just, yeah, watching it every day just keeps sliding. Like, I think since we had the review until now, I think it's gone down another like, I thought it was my balance is, like, 20 k less again.","start_word":655,"end_word":692,"sentiment":"negative","sentiment_score":-0.35675761103630066},{"text":"Like, it's just annoying, Yeah. but I do understand your frustration there, Zoran.","start_word":693,"end_word":705,"sentiment":"neutral","sentiment_score":-0.291852205991745},{"text":"If it makes you somewhat feeling better, the whole market as a whole has taken a bit of a skid Yeah.","start_word":706,"end_word":726,"sentiment":"negative","sentiment_score":-0.4736276865005493},{"text":"Yeah. with Yeah. I what's see. happening with Iran. So it's Yep. not just, like, the Benelong investment as well. It's like it's everyone that's sort of taken a bit of a dive. And then, hopefully, with the the sell out there as well, it was with the unit price that obviously, you know, was a a little bit higher than what continued to go on. And then once it sells out, if the market continue to have a bit of a drop there as well, it just means that, you know, you'll be buying back in at a low point for other investments as well, which can help in sort of the rebound. As Yes. I said, it can't pertain to, obviously, you know, what happened previously. Obviously, my advice was in regards to updating it. I do apologize. Obviously, you know, as a business, what did occur, I have passed that along to the remediation review team for for them to review your account, but that's obviously not not me. I'm I'm just in regards to Yeah. the advice Will that I somebody did provide call you. me about that or should I expect call or anything? Given how busy, I'm not too sure when they'll get around to it. I have passed it along. As I said, I will keep an eye on it as well for you. But that's a little bit no. It's not me, but I'll Yeah. keep Yeah. an Yep. eye on it for you as well, there, Zorn, and sort of just keep following up for you. And then as soon as I know something, I'll let you know something there as well. Yeah. No worries. Can I just quickly ask you, with the with the funds that I'm like, that work or pay the bring to my super and all my salary sacrifice and all that, does that until the Benelon sold, am I still buying them as well? Or, like, how does that money get invested? So at the moment, Does you do that make have a sense? slightly higher amount. Yeah. I do understand what you're saying there, Zoran. So while the sell downs and things are happening, you wouldn't be, like, investing into anything. So generally, at the end of each month, if you do have available cash, there's, like, a date in which they sort of reinvest to the portfolio for your original recommendation. As your recommendation's changing, any sort of funds that go in Yeah. since you accepted that and the trades were put in place won't go into another fund yet. It'll go towards the the updated recommendation once that sort of sold down and is in place, if that makes sense. Oh, okay. So they'll be investing into the what you've what we've signed and what you recommended and stuff. Yeah. There won't be anything Yeah. else going back into to Benelon since you accepted the invoice Yeah. and that was Yeah. implemented if you're concerned Yeah. about that. Yeah. That yeah. That was my, yeah, question. Yep. No problem. As I said, Zoran, yeah, I understand you're slightly frustrated.","start_word":727,"end_word":1252,"sentiment":"neutral","sentiment_score":0.0021106666260524635},{"text":"Like, from what your concerns are, they're a little bit out of my hands in terms of what I can do.","start_word":1253,"end_word":1273,"sentiment":"negative","sentiment_score":-0.3922429978847504},{"text":"Yeah. Obviously, Yeah. I understand. I've done what, Yep. yeah, what I can for you. If you do have any sort of con questions, concerns, or anything that I can help you with, I'm always happy to have a chat. As I said, I'll keep an eye on everything else there for you as well. And I have sort of escalated your concerns up for them to have a review of, like, obviously, prior to, you know, coming across my desk. Yeah.","start_word":1274,"end_word":1355,"sentiment":"neutral","sentiment_score":0.08244354277849197},{"text":"Thank you very much for following up. I really appreciate your what you've done for me. So thank you.","start_word":1356,"end_word":1374,"sentiment":"positive","sentiment_score":0.5997619032859802},{"text":"No no problem, Zoran. As I said, always happy to help. I'll put another reminder in my calendar, sort of same time next week, and I'll just double check it. If there's no sort of update, I won't sort of give you a call. But if I noticed that So these funds are sold down or anything, I'll give you a bit of a buzz and just let you know where things are at. No worries.","start_word":1375,"end_word":1450,"sentiment":"neutral","sentiment_score":0.045700352638959885},{"text":"Thank you very much. No problem at all, Zoran. Thanks for your time. You enjoy the rest of the afternoon.","start_word":1451,"end_word":1470,"sentiment":"positive","sentiment_score":0.5477350950241089},{"text":"You too.","start_word":1471,"end_word":1472,"sentiment":"neutral","sentiment_score":0.2427416741847992},{"text":"Thanks, mate. Bye bye. Cheers. Bye.","start_word":1473,"end_word":1478,"sentiment":"positive","sentiment_score":0.6327656507492065}],"average":{"sentiment":"neutral","sentiment_score":0.0173342302441597}}}}