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And thank you so much for taking my call, Leah. So I was advised that you are opting to cancel your services? Okay. Thank you so much for that confirmation. However, we respect that, but we review your account. I could see in here that you are under twelve month contract. So, technically, if you would like to cancel your services within the contract, the cancellation fee applies on your account. If I may ask, when are you going to cancel the service, your preferred date, and the reason? Are you moving out or or what? Cancellation fee is $132. Let me just go back. So, June one moment. Okay? We have you June 20. Okay. So your contract will be fulfilled on June 30 till one month. You still have one month. If you will be canceling your service, here's what we are going to do. You have to tell us the date you would like to cancel. And then is this this month or by next month? Yes. That's correct. That's what I'm trying to evaluate, reason why I'm trying to ask some questions. So, technically, you can save at least $70. Because if you will be cancelling this month, it's still within the contract. Your contract is not yet fulfilled. You have to pay $132. Now if you opted to finish your contract, will be on June 30. You just need to pay the last month for the full month of June. Alright. So we're okay with this. I will forward your request to our tech team that you will be finishing your contract until, June 30, and then we will cancel your, services on the said date. Is that right? Okay. Perfect. And are you moving out? Oh, okay. And do you want us to check the new address where you are moving in? Maybe we can provide you. Alright. I I oh, so sure. I understand. Appreciate your time today. This will be taken care of and noted. Okay? Just ensure that your June is settled. Alright. Thank you. Have a good one, and be safe. 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Good afternoon. This is Airtel accounts. Am I speaking to Aaliyah Murphy? Hi.\n\nHow are you today? That's great. Yeah. This is Melissa from Airtel AU, your Internet service provider. And thank you so much for taking my call, Leah.\n\nSo I was advised that you are opting to cancel your services? Okay. Thank you so much for that confirmation. However, we respect that, but we review your account. I could see in here that you are under twelve month contract.\n\nSo, technically, if you would like to cancel your services within the contract, the cancellation fee applies on your account. If I may ask, when are you going to cancel the service, your preferred date, and the reason? Are you moving out or or what? Cancellation fee is $132. Let me just go back.\n\nSo, June one moment. Okay? We have you June 20. Okay. So your contract will be fulfilled on June 30 till one month.\n\nYou still have one month. If you will be canceling your service, here's what we are going to do. You have to tell us the date you would like to cancel. And then is this this month or by next month? Yes.\n\nThat's correct. That's what I'm trying to evaluate, reason why I'm trying to ask some questions. So, technically, you can save at least $70. Because if you will be cancelling this month, it's still within the contract. Your contract is not yet fulfilled.\n\nYou have to pay $132. Now if you opted to finish your contract, will be on June 30. You just need to pay the last month for the full month of June. Alright. So we're okay with this.\n\nI will forward your request to our tech team that you will be finishing your contract until, June 30, and then we will cancel your, services on the said date. Is that right? Okay. Perfect. And are you moving out?\n\nOh, okay. And do you want us to check the new address where you are moving in? Maybe we can provide you. Alright. I I oh, so sure.\n\nI understand. Appreciate your time today. This will be taken care of and noted. Okay? Just ensure that your June is settled.\n\nAlright. Thank you. Have a good one, and be safe. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.13258516788482666},{"text":"Good afternoon.","start":4.0,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.2690483629703522},{"text":"This is Airtel accounts.","start":4.96,"end":6.66,"sentiment":"neutral","sentiment_score":0.12009678035974503},{"text":"Am I speaking to Aaliyah Murphy?","start":6.72,"end":8.74,"sentiment":"neutral","sentiment_score":0.05816047949095567},{"text":"Hi.","start":10.639999,"end":10.88,"sentiment":"neutral","sentiment_score":0.1961268186569214}],"sentiment":"neutral","sentiment_score":0.12115419363336903,"num_words":14,"start":3.6799998,"end":10.88},{"sentences":[{"text":"How are you today?","start":10.88,"end":11.94,"sentiment":"neutral","sentiment_score":0.28031133860349655},{"text":"That's 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confirmation.","start":32.97,"end":34.829998,"sentiment":"neutral","sentiment_score":0.3137276385511671},{"text":"However, we respect that, but we review your account.","start":35.21,"end":39.29,"sentiment":"neutral","sentiment_score":-0.054258095307482615},{"text":"I could see in here that you are under twelve month contract.","start":39.29,"end":43.614998,"sentiment":"neutral","sentiment_score":-0.05763866410901149}],"sentiment":"neutral","sentiment_score":-0.018488321816775857,"num_words":41,"start":23.695,"end":43.614998},{"sentences":[{"text":"So, technically, if you would like to cancel your services within the contract, the cancellation fee applies on your account.","start":43.835,"end":51.515,"sentiment":"neutral","sentiment_score":-0.12375723756849766},{"text":"If I may ask, when are you going to cancel the service, your preferred date, and the reason?","start":51.515,"end":57.83,"sentiment":"neutral","sentiment_score":-0.07286099199619558},{"text":"Are you moving out or or 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Thanks. Yeah. Correct. Good. How are you? Who's this? Sorry? Yep. Yes. How much is the cancellation fee? And how long have I got left on the twelve months? So I may have one more month payment? I was the end of this month. But if I only need to pay one more month, I'll just keep it until then. Okay. That's fine. I'll just keep it to the last month of June. Thank you. Yep. Yep. Thank you. Yes. Yep. Yeah. No. That's okay. That's all good. Thank you. Okay. Thank you so much. Bye. You too. 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Thanks. Yeah. Correct. Good.\n\nHow are you? Who's this? Sorry? Yep. Yes.\n\nHow much is the cancellation fee? And how long have I got left on the twelve months? So I may have one more month payment? I was the end of this month. But if I only need to pay one more month, I'll just keep it until then.\n\nOkay. That's fine. I'll just keep it to the last month of June. Thank you. Yep.\n\nYep. Thank you. Yes. Yep. Yeah.\n\nNo. That's okay. That's all good. Thank you. Okay.\n\nThank you so much. Bye. You too. 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Thanks.\n\nChannel 0: Hi. Good afternoon. This is Airtel accounts. Am I speaking to Aaliyah Murphy?\n\nChannel 1: Yeah. Correct.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. How are you? Who's this?\n\nChannel 0: That's\n\nChannel 1: Sorry?\n\nChannel 0: great. Yeah. This is Melissa from Airtel AU, your Internet service provider. And thank you so much for taking my call, Leah. So I was advised that you are opting to cancel your services?\n\nChannel 1: Yep. Yes.\n\nChannel 0: Okay. Thank you so much for that confirmation. However, we respect that, but we review your account. I could see in here that you are under twelve month contract. So, technically, if you would like to cancel your services within the contract, the cancellation fee applies on your account.\n\nIf I may ask, when are you going to cancel the service, your preferred date, and the reason? Are you moving out or or what?\n\nChannel 1: How much is the cancellation fee?\n\nChannel 0: Cancellation fee is $132.\n\nChannel 1: And how long have I got left on the twelve months?\n\nChannel 0: Let me just go back. So, June one moment. Okay? We have you June 20. Okay.\n\nSo your contract will be fulfilled on June 30 till one month. You still have one month.\n\nChannel 1: So I may have one more month payment?\n\nChannel 0: If you will be canceling your service, here's what we are going to do. You have to tell us the date you would like to cancel. And then is this this month or by next month?\n\nChannel 1: I was the end of this month. But if I only need to pay one more month, I'll just keep it until then.\n\nChannel 0: Yes. That's correct. That's what I'm trying to evaluate, reason why I'm trying to ask some questions. So, technically, you can save at least $70. Because if you will be cancelling this month, it's still within the contract.\n\nYour contract is not yet fulfilled. You have to pay $132. Now if you opted to finish your contract, will be on June 30. You just need to pay the last month for the full month of June.\n\nChannel 1: Okay. That's fine. I'll just keep it to the last month of June.\n\nChannel 0: Alright. So we're okay with this. I will forward your request to our tech team that you will\n\nChannel 1: Thank\n\nChannel 0: be\n\nChannel 1: you.\n\nChannel 0: finishing your contract until, June 30, and then\n\nChannel 1: Yep.\n\nChannel 0: we will cancel your, services on the said date. Is that right?\n\nChannel 1: Yep. Thank you.\n\nChannel 0: Okay. Perfect. And are you moving out?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Oh, okay. And\n\nChannel 1: Yeah.\n\nChannel 0: do you want us to check the new address where you are moving in? Maybe\n\nChannel 1: No.\n\nChannel 0: we can\n\nChannel 1: That's\n\nChannel 0: provide\n\nChannel 1: okay.\n\nChannel 0: you.\n\nChannel 1: That's\n\nChannel 0: Alright.\n\nChannel 1: all good.\n\nChannel 0: I\n\nChannel 1: Thank\n\nChannel 0: I\n\nChannel 1: you.\n\nChannel 0: oh, so sure. I understand. Appreciate your time today. This will be taken care of and noted. Okay?\n\nJust ensure that your June is settled.\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Bye.\n\nChannel 0: Have a good one, and be safe. Bye.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.08,"end":0.58,"sentiment":"neutral","sentiment_score":0.03971566632390022},{"text":"Thanks.","start":0.79999995,"end":1.3,"sentiment":"positive","sentiment_score":0.35361599922180176}],"sentiment":"neutral","sentiment_score":0.196665832772851,"channel":1,"num_words":2,"start":0.08,"end":1.3},{"sentences":[{"text":"Hi.","start":3.6799998,"end":4.0,"sentiment":"neutral","sentiment_score":0.13258516788482666},{"text":"Good afternoon.","start":4.0,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.2690483629703522},{"text":"This is Airtel accounts.","start":4.96,"end":6.66,"sentiment":"neutral","sentiment_score":0.12009678035974503},{"text":"Am I speaking to Aaliyah 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you so much for that confirmation.","start":32.97,"end":34.829998,"sentiment":"neutral","sentiment_score":0.3137276385511671},{"text":"However, we respect that, but we review your account.","start":35.21,"end":39.29,"sentiment":"neutral","sentiment_score":-0.054258095307482615},{"text":"I could see in here that you are under twelve month contract.","start":39.29,"end":43.614998,"sentiment":"neutral","sentiment_score":-0.05763866410901149},{"text":"So, technically, if you would like to cancel your services within the contract, the cancellation fee applies on your account.","start":43.835,"end":51.515,"sentiment":"neutral","sentiment_score":-0.12375723756849766}],"sentiment":"neutral","sentiment_score":-0.028982638324401816,"channel":0,"num_words":49,"start":32.17,"end":51.515},{"sentences":[{"text":"If I may ask, when are you going to cancel the service, your preferred date, and the 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too.","start":209.32,"end":209.8,"sentiment":"positive","sentiment_score":0.4064026176929474},{"text":"Bye.","start":209.8,"end":210.3,"sentiment":"neutral","sentiment_score":-0.09621551632881165}],"sentiment":"neutral","sentiment_score":0.23886323968569437,"channel":1,"num_words":3,"start":209.32,"end":210.3}]},"summary":{"result":"success","short":"A representative from Airtel AU calls a customer named Aaliyah Murphy to inform her that she is opting to cancel her services. The representative explains that the cancellation fee is $132 and that the customer will still have one month left on her contract. The customer confirms that she wants to cancel and the representative notes her request and assures her that the cancellation will be processed and her services will be settled."},"intents":{"segments":[{"text":"This is Melissa from Airtel AU, your Internet service provider. And thank you so much for taking my call, Leah. So I was advised that you are opting to cancel your services? Yep.","start_word":32,"end_word":64,"intents":[{"intent":"Cancel services","confidence_score":0.15211217}]},{"text":"That's what I'm trying to evaluate, reason why I'm trying to ask some questions. So, technically, you can save at least $70.","start_word":264,"end_word":285,"intents":[{"intent":"Evaluate cost savings","confidence_score":0.16398677}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.03971566632390022},{"text":"Thanks.","start_word":1,"end_word":1,"sentiment":"positive","sentiment_score":0.35361599922180176},{"text":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to Aaliyah Murphy? Yeah. Correct. Hi. How are you today? Good. How are you? Who's this? That's Sorry? great. Yeah. This is Melissa from Airtel AU, your Internet service provider.","start_word":2,"end_word":41,"sentiment":"neutral","sentiment_score":0.10611921548843384},{"text":"And thank you so much for taking my call, Leah.","start_word":42,"end_word":51,"sentiment":"positive","sentiment_score":0.33840033411979675},{"text":"So I was advised that you are opting to cancel your services? Yep. Yes. Okay. Thank you so much for that confirmation. However, we respect that, but we review your account. I could see in here that you are under twelve month contract. So, technically, if you would like to cancel your services within the contract, the cancellation fee applies on your account. If I may ask, when are you going to cancel the service, your preferred date, and the reason? Are you moving out or or what? How much is the cancellation fee? Cancellation fee is $132. And how long have I got left on the twelve months? Let me just go back. So, June one moment. Okay? We have you June 20. Okay. So your contract will be fulfilled on June 30 till one month. You still have one month. So I may have one more month payment? If you will be canceling your service, here's what we are going to do. You have to tell us the date you would like to cancel. And then is this this month or by next month? I was the end of this month. But if I only need to pay one more month, I'll just keep it until then. Yes. That's correct. That's what I'm trying to evaluate, reason why I'm trying to ask some questions. So, technically, you can save at least $70. Because if you will be cancelling this month, it's still within the contract. Your contract is not yet fulfilled. You have to pay $132. Now if you opted to finish your contract, will be on June 30. You just need to pay the last month for the full month of June. Okay. That's fine. I'll just keep it to the last month of June. Alright. So we're okay with this. I will forward your request to our tech team that you will Thank be you. finishing your contract until, June 30, and then Yep. we will cancel your, services on the said date. Is that right? Yep. Thank you. Okay. Perfect. And are you moving out? Yes. Yep. Oh, okay. And Yeah. do you want us to check the new address where you are moving in? Maybe No. we can That's provide okay. you. That's Alright.","start_word":52,"end_word":431,"sentiment":"neutral","sentiment_score":0.0053835146129131315},{"text":"all good. I Thank I you.","start_word":432,"end_word":437,"sentiment":"positive","sentiment_score":0.3813413679599762},{"text":"oh, so sure. I understand.","start_word":438,"end_word":442,"sentiment":"neutral","sentiment_score":0.20770025253295896},{"text":"Appreciate your time today.","start_word":443,"end_word":446,"sentiment":"positive","sentiment_score":0.4484456777572632},{"text":"This will be taken care of and noted. Okay? Just ensure that your June is settled. Okay.","start_word":447,"end_word":463,"sentiment":"neutral","sentiment_score":0.21857619285583496},{"text":"Thank you so much. Alright. Thank you.","start_word":464,"end_word":470,"sentiment":"positive","sentiment_score":0.4894990622997284},{"text":"Bye.","start_word":471,"end_word":471,"sentiment":"neutral","sentiment_score":0.24653419852256775},{"text":"Have a good one, and be safe. Bye. You too.","start_word":472,"end_word":481,"sentiment":"positive","sentiment_score":0.6234676241874695},{"text":"Bye.","start_word":482,"end_word":482,"sentiment":"neutral","sentiment_score":0.18948142230510712}],"average":{"sentiment":"neutral","sentiment_score":0.07021122982627467}}}}