{"metadata":{"transaction_key":"deprecated","request_id":"019fa630-bc34-7f52-b4f2-051681671832","sha256":"5f9637680ab3016ff34afd6bf218b159b69efed7bb35ed325d694ddd62715cc6","created":"2026-07-28T00:47:21.015Z","duration":43.703938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":90,"output_tokens":42},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":103,"output_tokens":103},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":103,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning, Hassan. Yeah. Good day to you, Hassan. This is Mary calling from Vigilance AI. How are you? I'm sorry. I'm calling from Vigilance AI. You yeah. You may or you may not remember. We spoke with you a month ago. At the time, you were busy, so we're trying to get in touch with you because our","confidence":0.9970703,"words":[{"word":"hi","start":2.56,"end":2.8,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.3027825951576233},{"word":"good","start":2.8,"end":2.96,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5556256771087646},{"word":"morning","start":2.96,"end":3.4399998,"confidence":0.9394531,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.47145068645477295},{"word":"hassan","start":3.4399998,"end":3.9399998,"confidence":0.77905273,"punctuated_word":"Hassan.","sentiment":"positive","sentiment_score":0.5337755680084229},{"word":"yeah","start":6.96,"end":7.3599997,"confidence":0.91552734,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.39039772748947144},{"word":"good","start":7.3599997,"end":7.6,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5991173386573792},{"word":"day","start":7.6,"end":7.7599998,"confidence":0.8798828,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.6089658737182617},{"word":"to","start":7.7599998,"end":7.8399997,"confidence":0.9980469,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5735887289047241},{"word":"you","start":7.8399997,"end":8.08,"confidence":0.9980469,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5510191917419434},{"word":"hassan","start":8.08,"end":8.58,"confidence":0.9995117,"punctuated_word":"Hassan.","sentiment":"positive","sentiment_score":0.5328941345214844},{"word":"this","start":8.72,"end":8.88,"confidence":0.5605469,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.3220076262950897},{"word":"is","start":8.88,"end":9.12,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.26089733839035034},{"word":"mary","start":9.12,"end":9.5199995,"confidence":0.99316406,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.25498855113983154},{"word":"calling","start":9.5199995,"end":9.92,"confidence":0.99121094,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.23946461081504825},{"word":"from","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.3424757719039917},{"word":"vigilance","start":10.559999,"end":11.059999,"confidence":0.95996094,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.3199671506881714},{"word":"ai","start":11.5199995,"end":12.0,"confidence":0.9243164,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.3379974663257599},{"word":"how","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.27769991755485535},{"word":"are","start":12.16,"end":12.24,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2441086769104004},{"word":"you","start":12.24,"end":12.74,"confidence":0.99853516,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.21918649971485135},{"word":"i'm","start":16.865,"end":17.105,"confidence":0.98706055,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2059621810913086},{"word":"sorry","start":17.105,"end":17.605,"confidence":0.9975586,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.18607914447784424},{"word":"i'm","start":17.825,"end":18.145,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.10332159698009492},{"word":"calling","start":18.145,"end":18.645,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.03738182783126831},{"word":"from","start":18.785,"end":19.285,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04316055402159691},{"word":"vigilance","start":19.664999,"end":20.164999,"confidence":0.99658203,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.04669680446386337},{"word":"ai","start":20.625,"end":21.125,"confidence":0.9916992,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.03722099214792251},{"word":"you","start":24.064999,"end":24.305,"confidence":0.55615234,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.054938361048698425},{"word":"yeah","start":24.465,"end":24.96,"confidence":0.98657227,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.026435863226652145},{"word":"you","start":24.96,"end":25.199999,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.06306084990501404},{"word":"may","start":25.199999,"end":25.359999,"confidence":0.99609375,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.07875572144985199},{"word":"or","start":25.359999,"end":25.439999,"confidence":0.9873047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07832542061805725},{"word":"you","start":25.439999,"end":25.599998,"confidence":0.95166016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09394648671150208},{"word":"may","start":25.599998,"end":25.839998,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.08163625001907349},{"word":"not","start":25.839998,"end":26.08,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.06993017345666885},{"word":"remember","start":26.08,"end":26.58,"confidence":0.9440918,"punctuated_word":"remember.","sentiment":"neutral","sentiment_score":-0.07960913330316544},{"word":"we","start":26.88,"end":27.199999,"confidence":0.8378906,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.033364955335855484},{"word":"spoke","start":27.199999,"end":27.679998,"confidence":1.0,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.0191054567694664},{"word":"with","start":27.679998,"end":28.0,"confidence":0.9970703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.015103410929441452},{"word":"you","start":28.0,"end":28.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010701581835746763},{"word":"a","start":28.4,"end":28.56,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03231463581323624},{"word":"month","start":28.56,"end":28.96,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.04044511169195175},{"word":"ago","start":28.96,"end":29.46,"confidence":0.99609375,"punctuated_word":"ago.","sentiment":"neutral","sentiment_score":-0.03433559462428093},{"word":"at","start":29.919998,"end":30.16,"confidence":0.99902344,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.192557692527771},{"word":"the","start":30.16,"end":30.239998,"confidence":0.7451172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18899761140346527},{"word":"time","start":30.239998,"end":30.56,"confidence":0.9536133,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":-0.21016278862953183},{"word":"you","start":30.56,"end":30.72,"confidence":0.9741211,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28308531641960144},{"word":"were","start":30.72,"end":30.96,"confidence":0.9980469,"punctuated_word":"were","sentiment":"negative","sentiment_score":-0.34279146790504456},{"word":"busy","start":30.96,"end":31.439999,"confidence":0.7915039,"punctuated_word":"busy,","sentiment":"neutral","sentiment_score":-0.2594536542892456},{"word":"so","start":31.439999,"end":31.939999,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.19833433628082275},{"word":"we're","start":32.559998,"end":32.96,"confidence":0.8774414,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.13735386729240415},{"word":"trying","start":32.96,"end":33.44,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.18465033173561096},{"word":"to","start":33.44,"end":33.68,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14922870695590973},{"word":"get","start":33.68,"end":33.84,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.11602356284856796},{"word":"in","start":33.84,"end":34.079998,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.11055607348680496},{"word":"touch","start":34.079998,"end":34.32,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":-0.07867364585399628},{"word":"with","start":34.32,"end":34.559998,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0782351940870285},{"word":"you","start":34.559998,"end":34.8,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08423085510730743},{"word":"because","start":34.8,"end":35.3,"confidence":0.8989258,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11049441248178482},{"word":"our","start":35.36,"end":35.86,"confidence":0.9873047,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.06234106421470642}],"paragraphs":{"transcript":"\nHi. Good morning, Hassan. Yeah. Good day to you, Hassan. This is Mary calling from Vigilance AI.\n\nHow are you? I'm sorry. I'm calling from Vigilance AI. You yeah. You may or you may not remember.\n\nWe spoke with you a month ago. At the time, you were busy, so we're trying to get in touch with you because our","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.3027825951576233},{"text":"Good morning, Hassan.","start":2.8,"end":3.9399998,"sentiment":"positive","sentiment_score":0.5202839771906534},{"text":"Yeah.","start":6.96,"end":7.3599997,"sentiment":"positive","sentiment_score":0.39039772748947144},{"text":"Good day to you, Hassan.","start":7.3599997,"end":8.58,"sentiment":"positive","sentiment_score":0.5731170535087585},{"text":"This is Mary calling from Vigilance AI.","start":8.72,"end":12.0,"sentiment":"neutral","sentiment_score":0.29682835936546326}],"sentiment":"positive","sentiment_score":0.4233774139600642,"num_words":17,"start":2.56,"end":12.0},{"sentences":[{"text":"How are you?","start":12.0,"end":12.74,"sentiment":"neutral","sentiment_score":0.24699836472670236},{"text":"I'm sorry.","start":16.865,"end":17.605,"sentiment":"neutral","sentiment_score":-0.19602066278457642},{"text":"I'm calling from Vigilance AI.","start":17.825,"end":21.125,"sentiment":"neutral","sentiment_score":-0.0535563550889492},{"text":"You yeah.","start":24.064999,"end":24.96,"sentiment":"neutral","sentiment_score":-0.040687112137675285},{"text":"You may or you may not remember.","start":24.96,"end":26.58,"sentiment":"neutral","sentiment_score":-0.0778948622090476}],"sentiment":"neutral","sentiment_score":-0.02870875087223555,"num_words":19,"start":12.0,"end":26.58},{"sentences":[{"text":"We spoke with you a month ago.","start":26.88,"end":29.46,"sentiment":"neutral","sentiment_score":-0.02648153528571129},{"text":"At the time, you were busy, so we're trying to get in touch with you because our","start":29.919998,"end":35.86,"sentiment":"neutral","sentiment_score":-0.16395121067762375}],"sentiment":"neutral","sentiment_score":-0.12385588868831594,"num_words":24,"start":26.88,"end":35.86}]}}]},{"alternatives":[{"transcript":"Yes. What? What? What from where? For what?","confidence":0.91015625,"words":[{"word":"yes","start":4.88,"end":5.38,"confidence":0.8051758,"punctuated_word":"Yes.","sentiment":"positive","sentiment_score":0.3634373545646667},{"word":"what","start":13.599999,"end":14.0,"confidence":0.97143555,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.0636962279677391},{"word":"what","start":14.0,"end":14.32,"confidence":0.91015625,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":-0.08812935650348663},{"word":"what","start":14.32,"end":14.48,"confidence":0.6381836,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.12771910429000854},{"word":"from","start":14.48,"end":14.799999,"confidence":0.5205078,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.11326739192008972},{"word":"where","start":14.799999,"end":15.285,"confidence":0.95947266,"punctuated_word":"where?","sentiment":"neutral","sentiment_score":-0.09062482416629793},{"word":"for","start":22.404999,"end":22.725,"confidence":0.890625,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.06260770559310913},{"word":"what","start":22.725,"end":23.225,"confidence":0.9941406,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.08765538036823273}],"paragraphs":{"transcript":"\nYes. What? What? What from where? For what?","paragraphs":[{"sentences":[{"text":"Yes.","start":4.88,"end":5.38,"sentiment":"positive","sentiment_score":0.3634373545646667},{"text":"What?","start":13.599999,"end":14.0,"sentiment":"neutral","sentiment_score":-0.0636962279677391},{"text":"What?","start":14.0,"end":14.32,"sentiment":"neutral","sentiment_score":-0.08812935650348663},{"text":"What from where?","start":14.32,"end":15.285,"sentiment":"neutral","sentiment_score":-0.11053710679213206},{"text":"For what?","start":22.404999,"end":23.225,"sentiment":"neutral","sentiment_score":-0.07513154298067093}],"sentiment":"neutral","sentiment_score":-0.033782829530537135,"num_words":8,"start":4.88,"end":23.225}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning, Hassan.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. Good day to you, Hassan. This is Mary calling from Vigilance AI. How are you?\n\nChannel 1: What? What? What from where?\n\nChannel 0: I'm sorry. I'm calling from Vigilance AI.\n\nChannel 1: For what?\n\nChannel 0: You yeah. You may or you may not remember. We spoke with you a month ago. At the time, you were busy, so we're trying to get in touch with you because our","paragraphs":[{"sentences":[{"text":"Hi.","start":2.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.3027825951576233},{"text":"Good morning, Hassan.","start":2.8,"end":3.9399998,"sentiment":"positive","sentiment_score":0.5202839771906534}],"sentiment":"positive","sentiment_score":0.46590863168239594,"channel":0,"num_words":4,"start":2.56,"end":3.9399998},{"sentences":[{"text":"Yes.","start":4.88,"end":5.38,"sentiment":"positive","sentiment_score":0.3634373545646667}],"sentiment":"positive","sentiment_score":0.3634373545646667,"channel":1,"num_words":1,"start":4.88,"end":5.38},{"sentences":[{"text":"Yeah.","start":6.96,"end":7.3599997,"sentiment":"positive","sentiment_score":0.39039772748947144},{"text":"Good day to you, Hassan.","start":7.3599997,"end":8.58,"sentiment":"positive","sentiment_score":0.5731170535087585},{"text":"This is Mary calling from Vigilance AI.","start":8.72,"end":12.0,"sentiment":"neutral","sentiment_score":0.29682835936546326},{"text":"How are you?","start":12.0,"end":12.74,"sentiment":"neutral","sentiment_score":0.24699836472670236}],"sentiment":"positive","sentiment_score":0.3796735377982259,"channel":0,"num_words":16,"start":6.96,"end":12.74},{"sentences":[{"text":"What?","start":13.599999,"end":14.0,"sentiment":"neutral","sentiment_score":-0.0636962279677391},{"text":"What?","start":14.0,"end":14.32,"sentiment":"neutral","sentiment_score":-0.08812935650348663},{"text":"What from where?","start":14.32,"end":15.285,"sentiment":"neutral","sentiment_score":-0.11053710679213206}],"sentiment":"neutral","sentiment_score":-0.09668738096952438,"channel":1,"num_words":5,"start":13.599999,"end":15.285},{"sentences":[{"text":"I'm sorry.","start":16.865,"end":17.605,"sentiment":"neutral","sentiment_score":-0.19602066278457642},{"text":"I'm calling from Vigilance AI.","start":17.825,"end":21.125,"sentiment":"neutral","sentiment_score":-0.0535563550889492}],"sentiment":"neutral","sentiment_score":-0.09426044300198555,"channel":0,"num_words":7,"start":16.865,"end":21.125},{"sentences":[{"text":"For what?","start":22.404999,"end":23.225,"sentiment":"neutral","sentiment_score":-0.07513154298067093}],"sentiment":"neutral","sentiment_score":-0.07513154298067093,"channel":1,"num_words":2,"start":22.404999,"end":23.225},{"sentences":[{"text":"You yeah.","start":24.064999,"end":24.96,"sentiment":"neutral","sentiment_score":-0.040687112137675285},{"text":"You may or you may not remember.","start":24.96,"end":26.58,"sentiment":"neutral","sentiment_score":-0.0778948622090476},{"text":"We spoke with you a month ago.","start":26.88,"end":29.46,"sentiment":"neutral","sentiment_score":-0.02648153528571129},{"text":"At the time, you were busy, so we're trying to get in touch with you because our","start":29.919998,"end":35.86,"sentiment":"neutral","sentiment_score":-0.16395121067762375}],"sentiment":"neutral","sentiment_score":-0.10906604812903838,"channel":0,"num_words":33,"start":24.064999,"end":35.86}]},"summary":{"result":"success","short":"An agent fromrow-based AI company from Carrefourance AI calls a customer named Hassan to follow up on a previous conversation. The agent is trying to get in touch with Hassan since their busy schedule is causing problems."},"intents":{"segments":[{"text":"We spoke with you a month ago.","start_word":44,"end_word":50,"intents":[{"intent":"Connect","confidence_score":0.0022160586},{"intent":"Get in touch","confidence_score":0.13226302}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3027825951576233},{"text":"Good morning, Hassan. Yes. Yeah. Good day to you, Hassan.","start_word":1,"end_word":10,"sentiment":"positive","sentiment_score":0.5078293681144714},{"text":"This is Mary calling from Vigilance AI. How are you? What? What? What from where? I'm sorry. I'm calling from Vigilance AI. For what? You yeah. You may or you may not remember. We spoke with you a month ago. At the time, you were busy, so we're trying to get in touch with you because our","start_word":11,"end_word":67,"sentiment":"neutral","sentiment_score":-0.038435112684965134}],"average":{"sentiment":"neutral","sentiment_score":0.07426123480194981}}}}