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apology.","start":21.935001,"end":22.915,"sentiment":"neutral","sentiment_score":-0.17749900122483572},{"text":"When is the best time can I call you back?","start":23.135,"end":25.075,"sentiment":"neutral","sentiment_score":-0.03339570909738541}],"sentiment":"neutral","sentiment_score":-0.06665031497295086,"channel":0,"num_words":13,"start":21.935001,"end":25.075},{"sentences":[{"text":"Next Tuesday, if you can, Ronald.","start":28.696938,"end":30.396936,"sentiment":"neutral","sentiment_score":0.016033210481206577}],"sentiment":"neutral","sentiment_score":0.016033210481206577,"channel":1,"num_words":6,"start":28.696938,"end":30.396936},{"sentences":[{"text":"Alright.","start":30.84,"end":31.16,"sentiment":"neutral","sentiment_score":0.13319408893585205},{"text":"Okay.","start":31.16,"end":31.48,"sentiment":"neutral","sentiment_score":0.19494083523750305},{"text":"Thank you.","start":31.48,"end":32.22,"sentiment":"positive","sentiment_score":0.4109252840280533},{"text":"My my 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care.","start":33.64,"end":34.12,"sentiment":"neutral","sentiment_score":0.32883355021476746},{"text":"Alright.","start":34.12,"end":34.44,"sentiment":"neutral","sentiment_score":0.20053641498088837},{"text":"Bye bye.","start":34.44,"end":35.1,"sentiment":"neutral","sentiment_score":0.12766613066196442}],"sentiment":"neutral","sentiment_score":0.2227071553468704,"channel":0,"num_words":5,"start":33.64,"end":35.1}]},"summary":{"result":"success","short":"A representative from Cloud Solution IT named Ronald calls a customer named Paulie to apologize for missing their call earlier. Ronald asks for a callback on Tuesday when Paulie is available, and Paulie agrees. The call ends with Ronald apologizing again and thanking Paulie before ending the call."},"intents":{"segments":[{"text":"Would you be able to give I'm me a callback on Tuesday?","start_word":25,"end_word":36,"intents":[{"intent":"Schedule call back","confidence_score":0.06499901}]}]},"sentiments":{"segments":[{"text":"Hello. Speaking. Hi. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1081513836979866},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.46820539236068726},{"text":"Paulie? Yes. Speaking. Yep. Paul, it's Ronald from Cloud Solution IT. How are you doing Okay. today? Yourself, Ronald. Would you be able to give I'm me a callback on Tuesday? I just got a day off I've just got I'm just on annual leave at the moment. oh, my apology. When is the best time can I call you back? Next Tuesday, if you can, Ronald. Alright. Okay.","start_word":6,"end_word":74,"sentiment":"neutral","sentiment_score":0.008362903259694576},{"text":"Thank you.","start_word":75,"end_word":76,"sentiment":"positive","sentiment_score":0.3941984176635742},{"text":"My my apology Thank you. again. Bye. Take care. Alright. Bye bye.","start_word":77,"end_word":88,"sentiment":"neutral","sentiment_score":0.20259445905685425}],"average":{"sentiment":"neutral","sentiment_score":0.06083486491236193}}}}