{"metadata":{"transaction_key":"deprecated","request_id":"01a0d634-e44c-7d41-8253-bb76866d047f","sha256":"dfbac0c00b170e1b035798c93e72816cf76b9563ba269ac59a7e53963cb07d55","created":"2026-09-25T01:36:27.405Z","duration":51.911938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":70,"output_tokens":34},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":77,"output_tokens":77},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":77,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"I'm looking for Vin Smith. Thanks, Nancy. Please stay on the","confidence":0.91259766,"words":[{"word":"i'm","start":7.2,"end":7.44,"confidence":0.80078125,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.007413971237838268},{"word":"looking","start":7.44,"end":7.8399997,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.00990697741508484},{"word":"for","start":7.8399997,"end":8.16,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.010606948286294935},{"word":"vin","start":8.16,"end":8.559999,"confidence":0.56591797,"punctuated_word":"Vin","sentiment":"neutral","sentiment_score":0.0349796861410141},{"word":"smith","start":8.559999,"end":9.059999,"confidence":0.986084,"punctuated_word":"Smith.","sentiment":"neutral","sentiment_score":0.04769919067621231},{"word":"thanks","start":16.945,"end":17.345,"confidence":0.7265625,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.4325048923492432},{"word":"nancy","start":17.345,"end":17.845,"confidence":0.7668457,"punctuated_word":"Nancy.","sentiment":"neutral","sentiment_score":0.1731802225112915},{"word":"please","start":18.625,"end":18.865,"confidence":0.96240234,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.213800847530365},{"word":"stay","start":18.865,"end":19.105,"confidence":0.96972656,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.24561111629009247},{"word":"on","start":19.105,"end":19.265,"confidence":0.91259766,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.29297778010368347},{"word":"the","start":19.265,"end":19.765,"confidence":0.89746094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.23476244509220123}],"paragraphs":{"transcript":"\nI'm looking for Vin Smith. Thanks, Nancy. Please stay on the","paragraphs":[{"sentences":[{"text":"I'm looking for Vin Smith.","start":7.2,"end":9.059999,"sentiment":"neutral","sentiment_score":0.02212135475128889},{"text":"Thanks, Nancy.","start":16.945,"end":17.845,"sentiment":"neutral","sentiment_score":0.30284255743026733},{"text":"Please stay on the","start":18.625,"end":19.765,"sentiment":"neutral","sentiment_score":-0.24678804725408554}],"sentiment":"neutral","sentiment_score":-0.02462366367266937,"num_words":11,"start":7.2,"end":19.765}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Ben Smith. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","confidence":1.0,"words":[{"word":"hi","start":0.32,"end":0.79999995,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.031613923609256744},{"word":"if","start":0.79999995,"end":1.04,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.010809645056724548},{"word":"you","start":1.04,"end":1.1999999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0037193335592746735},{"word":"record","start":1.1999999,"end":1.5999999,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.0023250915110111237},{"word":"your","start":1.5999999,"end":1.76,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.005512481555342674},{"word":"name","start":1.76,"end":2.0,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.00579487532377243},{"word":"and","start":2.0,"end":2.32,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.002324700355529785},{"word":"reason","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0011298973113298416},{"word":"for","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0016954075545072556},{"word":"calling","start":2.8,"end":3.3,"confidence":1.0,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.003885494545102119},{"word":"i'll","start":3.4399998,"end":3.6,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.009476504288613796},{"word":"see","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.009412109851837158},{"word":"if","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0045858342200517654},{"word":"this","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.007818849757313728},{"word":"person","start":4.16,"end":4.56,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.007485933601856232},{"word":"is","start":4.56,"end":4.7999997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00740826316177845},{"word":"available","start":4.7999997,"end":5.2999997,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.005554174073040485},{"word":"thanks","start":16.005001,"end":16.485,"confidence":0.91845703,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6102765798568726},{"word":"ben","start":16.485,"end":16.725,"confidence":0.97998047,"punctuated_word":"Ben","sentiment":"positive","sentiment_score":0.5701348781585693},{"word":"smith","start":16.725,"end":16.965,"confidence":0.99658203,"punctuated_word":"Smith.","sentiment":"positive","sentiment_score":0.5745599269866943},{"word":"please","start":16.965,"end":17.465,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.2674682140350342},{"word":"stay","start":17.925,"end":18.245,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.07220333814620972},{"word":"on","start":18.245,"end":18.405,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07133729755878448},{"word":"the","start":18.405,"end":18.565,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005867302417755127},{"word":"line","start":18.565,"end":19.065,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.07249099016189575},{"word":"i'm","start":39.42,"end":39.66,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3462183177471161},{"word":"sorry","start":39.66,"end":40.16,"confidence":0.9848633,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3402012884616852},{"word":"this","start":40.22,"end":40.46,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.5851396918296814},{"word":"person","start":40.46,"end":40.78,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5649696588516235},{"word":"is","start":40.78,"end":41.02,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5166839957237244},{"word":"not","start":41.02,"end":41.18,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4569779634475708},{"word":"available","start":41.18,"end":41.68,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4286165237426758},{"word":"if","start":42.14,"end":42.3,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2577294409275055},{"word":"you","start":42.3,"end":42.379997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16129212081432345},{"word":"would","start":42.379997,"end":42.62,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.18024004995822904},{"word":"like","start":42.62,"end":42.78,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.16645458340644836},{"word":"to","start":42.78,"end":43.02,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1893600970506668},{"word":"leave","start":43.02,"end":43.18,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.2100539207458496},{"word":"an","start":43.18,"end":43.34,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.20350398123264313},{"word":"additional","start":43.34,"end":43.82,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.22872120141983032},{"word":"message","start":43.82,"end":44.32,"confidence":1.0,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.23926886916160583},{"word":"please","start":44.526936,"end":44.846935,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.2021330893039703},{"word":"reply","start":44.846935,"end":45.166935,"confidence":0.99902344,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.27117183804512024},{"word":"after","start":45.166935,"end":45.486935,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1406061351299286},{"word":"the","start":45.486935,"end":45.646935,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1511035114526749},{"word":"tone","start":45.646935,"end":46.146935,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.11071526259183884}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Ben Smith. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.031613923609256744},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.00017141387797892094},{"text":"Thanks, Ben Smith.","start":16.005001,"end":16.965,"sentiment":"positive","sentiment_score":0.5849904616673788},{"text":"Please stay on the line.","start":16.965,"end":19.065,"sentiment":"neutral","sentiment_score":0.011460778117179871},{"text":"I'm sorry.","start":39.42,"end":40.16,"sentiment":"negative","sentiment_score":-0.34320980310440063}],"sentiment":"neutral","sentiment_score":0.042970822779116805,"num_words":27,"start":0.32,"end":40.16},{"sentences":[{"text":"This person is not available.","start":40.22,"end":41.68,"sentiment":"negative","sentiment_score":-0.5104775667190552},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.14,"end":46.146935,"sentiment":"neutral","sentiment_score":-0.19373957866004535}],"sentiment":"neutral","sentiment_score":-0.2770916807808374,"num_words":19,"start":40.22,"end":46.146935}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: I'm looking for Vin Smith.\n\nChannel 1: Thanks, Ben Smith.\n\nChannel 0: Thanks,\n\nChannel 1: Please\n\nChannel 0: Nancy.\n\nChannel 1: stay on the line.\n\nChannel 0: Please stay on the\n\nChannel 1: I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.031613923609256744},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.79999995,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.00017141387797892094}],"sentiment":"neutral","sentiment_score":0.00202097327393644,"channel":1,"num_words":17,"start":0.32,"end":5.2999997},{"sentences":[{"text":"I'm looking for Vin Smith.","start":7.2,"end":9.059999,"sentiment":"neutral","sentiment_score":0.02212135475128889}],"sentiment":"neutral","sentiment_score":0.02212135475128889,"channel":0,"num_words":5,"start":7.2,"end":9.059999},{"sentences":[{"text":"Thanks, Ben Smith.","start":16.005001,"end":16.965,"sentiment":"positive","sentiment_score":0.5849904616673788}],"sentiment":"positive","sentiment_score":0.5849904616673788,"channel":1,"num_words":3,"start":16.005001,"end":16.965},{"sentences":[{"text":"Thanks,","start":16.945,"end":17.345,"sentiment":"positive","sentiment_score":0.4325048923492432}],"sentiment":"positive","sentiment_score":0.4325048923492432,"channel":0,"num_words":1,"start":16.945,"end":17.345},{"sentences":[{"text":"Please","start":16.965,"end":17.465,"sentiment":"neutral","sentiment_score":0.2674682140350342}],"sentiment":"neutral","sentiment_score":0.2674682140350342,"channel":1,"num_words":1,"start":16.965,"end":17.465},{"sentences":[{"text":"Nancy.","start":17.345,"end":17.845,"sentiment":"neutral","sentiment_score":0.1731802225112915}],"sentiment":"neutral","sentiment_score":0.1731802225112915,"channel":0,"num_words":1,"start":17.345,"end":17.845},{"sentences":[{"text":"stay on the line.","start":17.925,"end":19.065,"sentiment":"neutral","sentiment_score":-0.05254108086228371}],"sentiment":"neutral","sentiment_score":-0.05254108086228371,"channel":1,"num_words":4,"start":17.925,"end":19.065},{"sentences":[{"text":"Please stay on the","start":18.625,"end":19.765,"sentiment":"neutral","sentiment_score":-0.24678804725408554}],"sentiment":"neutral","sentiment_score":-0.24678804725408554,"channel":0,"num_words":4,"start":18.625,"end":19.765},{"sentences":[{"text":"I'm sorry.","start":39.42,"end":40.16,"sentiment":"negative","sentiment_score":-0.34320980310440063},{"text":"This person is not available.","start":40.22,"end":41.68,"sentiment":"negative","sentiment_score":-0.5104775667190552},{"text":"If you would like to leave an additional message, please reply after the tone.","start":42.14,"end":46.146935,"sentiment":"neutral","sentiment_score":-0.19373957866004535}],"sentiment":"neutral","sentiment_score":-0.28338864481165293,"channel":1,"num_words":21,"start":39.42,"end":46.146935}]},"summary":{"result":"success","short":"The customer is trying to reach Vin Smith and Nancy, but neither is available. The customer is asked to leave an additional message if they want to speak to Vin Smith."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. I'm looking for Vin Smith. Thanks, Ben Smith. Thanks, Please Nancy. stay on the line. Please stay on the I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.","start_word":1,"end_word":56,"intents":[{"intent":"Record calls","confidence_score":0.023840744}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. I'm looking for Vin Smith.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.008167856372892857},{"text":"Thanks, Ben Smith.","start_word":22,"end_word":24,"sentiment":"positive","sentiment_score":0.5879616141319275},{"text":"Thanks, Please Nancy. stay on the line. Please stay on the I'm sorry.","start_word":25,"end_word":37,"sentiment":"neutral","sentiment_score":-0.07947507500648499},{"text":"This person is not available.","start_word":38,"end_word":42,"sentiment":"negative","sentiment_score":-0.4968340396881103},{"text":"If you would like to leave an additional message, please reply after the tone.","start_word":43,"end_word":56,"sentiment":"neutral","sentiment_score":-0.19756966829299927}],"average":{"sentiment":"neutral","sentiment_score":-0.057910832491787995}}}}