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Is it okay if I put you on hold? Let me just check your account. Okay, ma'am. Hello, John? Yes. Thank you for waiting. So we did a reboot on the network end, so you might experience no Internet right now as of the moment. And for it to take effect, the reboot, is it okay if we do a full power cycle with the router? Because upon checking here, we cannot see any issue on the usage. That's why, yeah, with reboot, this often clears out any lingering connectivity issues. So... Yeah. Yeah. So... Yeah. Because the... Because of the reboot. So what you're going to do now is unplug the router, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Yeah. So sorry? Yeah. Just unplug them. Then after twenty minutes, put it back in. So I'll know the step in your account. If the issue is still there after the twenty minute wait, please don't hesitate to call us back, yeah, so we can continue with the next steps or escalate the issue if needed. If after the twenty minutes and there's still no Internet, just give us a callback after you plug it back. Yeah. Yeah. We're going to run some diagnostic tests as well on our end to check if there's an issue with the NTD box or or the router so that we can check. Yeah. Yeah. So... Mhmm. Yeah. Yeah. Regardless of... Is the issue still there or if it's working... Just give us a callback so that we we know also. Okay. Thank you. Bye for now. 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Good morning. This is Maureen from Airtel. Yes. I'm good.\n\nThanks for asking. How are you? Mhmm. Yeah. Mhmm.\n\nI did. Yeah. May I know since when it has been happening? And it's... Okay.\n\nIs it okay if I put you on hold? Let me just check your account. Okay, ma'am. Hello, John? Yes.\n\nThank you for waiting. So we did a reboot on the network end, so you might experience no Internet right now as of the moment. And for it to take effect, the reboot, is it okay if we do a full power cycle with the router? Because upon checking here, we cannot see any issue on the usage. That's why, yeah, with reboot, this often clears out any lingering connectivity issues.\n\nSo... Yeah. Yeah. So... Yeah.\n\nBecause the... Because of the reboot. So what you're going to do now is unplug the router, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Yeah.\n\nSo sorry? Yeah. Just unplug them. Then after twenty minutes, put it back in. 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Hello. Yeah. How are you? Good. I've got the problem that that I have is that your Wi Fi... I've got the Tenda Wi Fi six dual band router. Okay. Now every morning for some reason, I come up and the the unit is showing a red light. What I do is unplug the power and the the two points that that I have, wait about half a minute, then replug it in, and half the time, it works okay. But sometimes I'll I'll gotta do it two or three times before it reconnects and and and and and and that's that's annoying me. It's been happening every day since I got connected. Yeah. Yes. Yep. Yeah. Well, at the moment, the... At the moment, it's flashing red. Okay. Did you want me to unplug both points? The power and also the other cable, the white cable and the black cable? Okay. Right. Yeah. Well, yeah. Well, I I have Internet all all day, but every morning, it's off. Yeah. Okay. Yes. Yes. Okay. So would you like me to call you back regardless of what happens? Or if it's working fine, just Okay. Okay. 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Hello. Yeah. How are you? Good.\n\nI've got the problem that that I have is that your Wi Fi... I've got the Tenda Wi Fi six dual band router. Okay. Now every morning for some reason, I come up and the the unit is showing a red light. What I do is unplug the power and the the two points that that I have, wait about half a minute, then replug it in, and half the time, it works okay.\n\nBut sometimes I'll I'll gotta do it two or three times before it reconnects and and and and and and that's that's annoying me. It's been happening every day since I got connected. Yeah. Yes. Yep.\n\nYeah. Well, at the moment, the... At the moment, it's flashing red. Okay. Did you want me to unplug both points?\n\nThe power and also the other cable, the white cable and the black cable? Okay. Right. Yeah. Well, yeah.\n\nWell, I I have Internet all all day, but every morning, it's off. Yeah. Okay. Yes. Yes.\n\nOkay. So would you like me to call you back regardless of what happens? 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Good morning. This is Maureen from Airtel.\n\nChannel 1: Yes. Hello. Yeah. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Good.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: I've got the problem that that I have is that your Wi Fi... I've got the Tenda Wi Fi six dual band router.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Now every morning for some reason, I come up and the the unit is showing a red light. What I do is unplug the power and the the two points that that I have, wait about half a minute, then replug it in, and half the time, it works okay. But sometimes I'll I'll gotta do it two or three times before it\n\nChannel 0: I\n\nChannel 1: reconnects\n\nChannel 0: did.\n\nChannel 1: and and and and and and that's that's annoying me.\n\nChannel 0: Yeah. May I know since when it has been\n\nChannel 1: It's been happening every day since I got connected.\n\nChannel 0: happening? And it's... Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yeah.\n\nChannel 0: Okay, ma'am. Hello, John?\n\nChannel 1: Yes.\n\nChannel 0: Yes. Thank you for waiting. So we did a reboot on the network end, so you might experience no Internet right now as of the moment. And for it to take effect, the reboot, is it okay if we do a full power cycle with the router?\n\nChannel 1: Yep.\n\nChannel 0: Because upon checking here, we cannot see any issue on the usage. That's why, yeah, with reboot, this often clears out any lingering connectivity issues.\n\nChannel 1: Yeah.\n\nChannel 0: So...\n\nChannel 1: Well, at the\n\nChannel 0: Yeah.\n\nChannel 1: moment, the... At the moment, it's flashing red.\n\nChannel 0: Yeah. So... Yeah. Because the... Because of the reboot.\n\nSo what you're going to do now is unplug the router, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So\n\nChannel 1: Did you want me to unplug both points?\n\nChannel 0: sorry?\n\nChannel 1: The power and also the other cable, the white cable and the black cable?\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: Just unplug them. Then after twenty minutes, put it back in. So I'll know the step in your account. If the issue is still there after the twenty minute wait, please don't hesitate\n\nChannel 1: Right.\n\nChannel 0: to call us back, yeah, so we can continue with the next steps or escalate the issue if needed. If after the twenty minutes and there's still no Internet, just give us a callback after\n\nChannel 1: Yeah.\n\nChannel 0: you plug\n\nChannel 1: Well,\n\nChannel 0: it\n\nChannel 1: yeah. Well, I I have Internet all all day, but every morning, it's off.\n\nChannel 0: back.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Yeah. We're going to run some diagnostic tests as well on\n\nChannel 1: Okay.\n\nChannel 0: our end to check if there's an issue with the NTD box or or the router so that we\n\nChannel 1: Yes.\n\nChannel 0: can check. Yeah.\n\nChannel 1: Yes. Okay.\n\nChannel 0: Yeah. So... Mhmm.\n\nChannel 1: So would you like me to call you back regardless of what happens? Or if it's working fine, just\n\nChannel 0: Yeah. Yeah. Regardless of... Is the issue still there or if it's working... Just give us a callback so that we we know\n\nChannel 1: Okay.\n\nChannel 0: also.\n\nChannel 1: Okay.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: No\n\nChannel 0: Bye\n\nChannel 1: worries.\n\nChannel 0: for now. Yeah.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.11698251962661745},{"text":"Good morning.","start":1.8399999,"end":2.56,"sentiment":"positive","sentiment_score":0.3454430401325226},{"text":"This is Maureen from Airtel.","start":2.56,"end":4.42,"sentiment":"neutral","sentiment_score":0.23918678760528564}],"sentiment":"neutral","sentiment_score":0.25047531723976135,"channel":0,"num_words":8,"start":1.4399999,"end":4.42},{"sentences":[{"text":"Yes.","start":5.8399997,"end":6.08,"sentiment":"neutral","sentiment_score":0.18697845935821533},{"text":"Hello.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":0.18855448067188263},{"text":"Yeah.","start":6.8799996,"end":7.2,"sentiment":"neutral","sentiment_score":0.2372910678386688},{"text":"How are 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would you like me to call you back regardless of what happens?","start":395.475,"end":399.075,"sentiment":"neutral","sentiment_score":-0.05397266522049904},{"text":"Or if it's working fine, just","start":399.075,"end":401.575,"sentiment":"neutral","sentiment_score":-0.026313594232002895}],"sentiment":"neutral","sentiment_score":-0.04523822175044762,"channel":1,"num_words":19,"start":395.475,"end":401.575},{"sentences":[{"text":"Yeah.","start":403.35,"end":403.50998,"sentiment":"neutral","sentiment_score":-0.003127053380012512},{"text":"Yeah.","start":403.50998,"end":404.00998,"sentiment":"neutral","sentiment_score":0.0017200931906700134},{"text":"Regardless of...","start":404.07,"end":405.37,"sentiment":"neutral","sentiment_score":-0.04015409015119076},{"text":"Is the issue still there or if it's working...","start":405.66998,"end":408.57,"sentiment":"neutral","sentiment_score":-0.10987404154406653},{"text":"Just give us a callback so that we we 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now.","start":419.27502,"end":420.015,"sentiment":"neutral","sentiment_score":0.08300523087382317},{"text":"Yeah.","start":420.075,"end":420.575,"sentiment":"positive","sentiment_score":0.4673488736152649}],"sentiment":"neutral","sentiment_score":0.21111977845430374,"channel":0,"num_words":3,"start":419.27502,"end":420.575},{"sentences":[{"text":"Thank you.","start":420.25287,"end":420.97287,"sentiment":"positive","sentiment_score":0.7790609896183014},{"text":"Bye.","start":420.97287,"end":421.47287,"sentiment":"neutral","sentiment_score":-0.08759698271751404}],"sentiment":"positive","sentiment_score":0.49017499883969623,"channel":1,"num_words":3,"start":420.25287,"end":421.47287}]},"summary":{"result":"success","short":"A customer calls Airtel to report a problem with their Wi Fi router. The representative explains that the problem may be due to a reboot and advises the customer to check their internet connection after a short period of power administration. The representative also offers to escalate the issue if it persists and asks the customer to call back if the issue persists."},"intents":{"segments":[{"text":"I've got the problem that that I have is that your Wi Fi... I've got the Tenda Wi Fi six dual band router. Mhmm.","start_word":26,"end_word":49,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.35839972}]},{"text":"So what you're going to do now is unplug the router, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Okay. Yeah.","start_word":266,"end_word":295,"intents":[{"intent":"Unplug router","confidence_score":0.31450194},{"intent":"Check internet connection","confidence_score":0.58698},{"intent":"Check internet","confidence_score":0.045302868}]},{"text":"So Did you want me to unplug both points? sorry?","start_word":296,"end_word":305,"intents":[{"intent":"Unplug points","confidence_score":0.0069989236}]},{"text":"to call us back, yeah, so we can continue with the next steps or escalate the issue if needed.","start_word":356,"end_word":374,"intents":[{"intent":"Continue with next steps","confidence_score":0.030252466}]},{"text":"to call us back, yeah, so we can continue with the next steps or escalate the issue if needed. If after the twenty minutes and there's still no Internet, just give us a callback after Yeah.","start_word":356,"end_word":391,"intents":[{"intent":"Give callback","confidence_score":0.06402022}]},{"text":"We're going to run some diagnostic tests as well on Okay.","start_word":414,"end_word":424,"intents":[{"intent":"Run diagnostic tests","confidence_score":0.74611276}]},{"text":"our end to check if there's an issue with the NTD box or or the router so that we Yes. can check.","start_word":425,"end_word":446,"intents":[{"intent":"Check ntd box or router","confidence_score":0.035165064}]}]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen from Airtel. Yes. Hello. Yeah. How are you?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.2387964427471161},{"text":"Yes. I'm good. Thanks for asking. How are you?","start_word":14,"end_word":22,"sentiment":"positive","sentiment_score":0.5101141333580017},{"text":"Good. Mhmm. Yeah. I've got the problem that that I have is that your Wi Fi... I've got the Tenda Wi Fi six dual band router. Mhmm. Okay. Now every morning for some reason, I come up and the the unit is showing a red light. What I do is unplug the power and the the two points that that I have, wait about half a minute, then replug it in, and half the time, it works okay. But sometimes I'll I'll gotta do it two or three times before it I reconnects did.","start_word":23,"end_word":116,"sentiment":"neutral","sentiment_score":-0.12112250179052352},{"text":"and and and and and and that's that's annoying me.","start_word":117,"end_word":126,"sentiment":"negative","sentiment_score":-0.4940418004989624},{"text":"Yeah. May I know since when it has been It's been happening every day since I got connected. happening? And it's... Okay. Is it okay if I put you on hold? Let me just check your account. Yeah. Okay, ma'am. Hello, John? Yes. Yes. Thank you for waiting. So we did a reboot on the network end, so you might experience no Internet right now as of the moment. And for it to take effect, the reboot, is it okay if we do a full power cycle with the router? Yep. Because upon checking here, we cannot see any issue on the usage. That's why, yeah, with reboot, this often clears out any lingering connectivity issues. Yeah. So... Well, at the Yeah. moment, the... At the moment, it's flashing red. Yeah. So... Yeah. Because the... Because of the reboot. So what you're going to do now is unplug the router, keep it unplugged for twenty minutes. After that, plug it back in and check your Internet connection. Okay. Yeah. So Did you want me to unplug both points? sorry? The power and also the other cable, the white cable and the black cable? Yeah. Okay. Just unplug them. Then after twenty minutes, put it back in. So I'll know the step in your account. If the issue is still there after the twenty minute wait, please don't hesitate Right. to call us back, yeah, so we can continue with the next steps or escalate the issue if needed. If after the twenty minutes and there's still no Internet, just give us a callback after Yeah. you plug Well, it yeah. Well, I I have Internet all all day, but every morning, it's off. back. Yeah. Yeah. Yeah. We're going to run some diagnostic tests as well on Okay. our end to check if there's an issue with the NTD box or or the router so that we Yes. can check. Yeah. Yes. Okay. Yeah. So... Mhmm. So would you like me to call you back regardless of what happens? Or if it's working fine, just Yeah. Yeah. Regardless of... Is the issue still there or if it's working... Just give us a callback so that we we know Okay. also. Okay. Okay.","start_word":127,"end_word":498,"sentiment":"neutral","sentiment_score":-0.026743377638374886},{"text":"Thank you.","start_word":499,"end_word":500,"sentiment":"positive","sentiment_score":0.44724661111831665},{"text":"No Bye worries. for now.","start_word":501,"end_word":505,"sentiment":"neutral","sentiment_score":0.14472186863422393},{"text":"Yeah. Thank you. Bye.","start_word":506,"end_word":509,"sentiment":"positive","sentiment_score":0.5956465005874634}],"average":{"sentiment":"neutral","sentiment_score":-0.02271521222460401}}}}