{"metadata":{"transaction_key":"deprecated","request_id":"01a01cda-dcd7-7ec3-a8af-02f48d7d33b3","sha256":"07413c4cf87ee75fd2a0179331a059287a579b1b5f3db804955b3723492cee9b","created":"2026-08-20T01:48:21.603Z","duration":18.647938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":64,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":73,"output_tokens":73},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":73,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. I'm through to Lisa. I'm sorry I can't take your call at the moment. 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I'm through to Lisa. I'm sorry I can't take your call at the moment. If you have your name and number, I'll get back to you to the account. Thanks.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.06757351756095886},{"text":"I'm through to Lisa.","start":2.6399999,"end":3.52,"sentiment":"neutral","sentiment_score":0.08357287012040615},{"text":"I'm sorry I can't take your call at the moment.","start":3.52,"end":5.04,"sentiment":"negative","sentiment_score":-0.47536785900592804},{"text":"If you have your name and number, I'll get back to you to the account.","start":5.04,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.006959831466277441},{"text":"Thanks.","start":7.2799997,"end":7.7799997,"sentiment":"positive","sentiment_score":0.4486774802207947}],"sentiment":"neutral","sentiment_score":-0.1225399561226368,"num_words":31,"start":2.3999999,"end":7.7799997},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":8.072938,"end":10.572938,"sentiment":"neutral","sentiment_score":-0.017042746301740408},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":10.632937,"end":14.492937,"sentiment":"neutral","sentiment_score":0.001171200598279635}],"sentiment":"neutral","sentiment_score":-0.005164085279988206,"num_words":23,"start":8.072938,"end":14.492937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. I'm through to Lisa. I'm sorry I can't take your call at the moment. If you have your name and number, I'll get back to you to the account. Thanks.\n\nPlease leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.06757351756095886},{"text":"I'm through to Lisa.","start":2.6399999,"end":3.52,"sentiment":"neutral","sentiment_score":0.08357287012040615},{"text":"I'm sorry I can't take your call at the moment.","start":3.52,"end":5.04,"sentiment":"negative","sentiment_score":-0.47536785900592804},{"text":"If you have your name and number, I'll get back to you to the account.","start":5.04,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.006959831466277441},{"text":"Thanks.","start":7.2799997,"end":7.7799997,"sentiment":"positive","sentiment_score":0.4486774802207947}],"sentiment":"neutral","sentiment_score":-0.1225399561226368,"channel":1,"num_words":31,"start":2.3999999,"end":7.7799997},{"sentences":[{"text":"Please leave a detailed message after the tone.","start":8.072938,"end":10.572938,"sentiment":"neutral","sentiment_score":-0.017042746301740408},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":10.632937,"end":14.492937,"sentiment":"neutral","sentiment_score":0.001171200598279635}],"sentiment":"neutral","sentiment_score":-0.005164085279988206,"channel":1,"num_words":23,"start":8.072938,"end":14.492937}]},"summary":{"result":"success","short":"The customer called Lisa's account but she is not available. 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