{"metadata":{"transaction_key":"deprecated","request_id":"019f0153-eb33-7320-b962-b770abc826d7","sha256":"520fd96dd4dd302ec07cd79838721d5d8d3b61757570717c3235a5ce1254b49b","created":"2026-06-26T00:28:25.760Z","duration":41.90394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":56},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":56,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Ronald.","confidence":0.7890625,"words":[{"word":"ronald","start":5.8399997,"end":6.3399997,"confidence":0.7890625,"punctuated_word":"Ronald.","sentiment":"neutral","sentiment_score":0.07205650210380554}],"paragraphs":{"transcript":"\nRonald.","paragraphs":[{"sentences":[{"text":"Ronald.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.07205650210380554}],"sentiment":"neutral","sentiment_score":0.07205650210380554,"num_words":1,"start":5.8399997,"end":6.3399997}]}}]},{"alternatives":[{"transcript":"Hi. Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the","confidence":1.0,"words":[{"word":"hi","start":0.39999998,"end":0.56,"confidence":0.8547363,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08246923238039017},{"word":"record","start":0.56,"end":0.96,"confidence":0.47314453,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":0.05351871997117996},{"word":"your","start":0.96,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04171885550022125},{"word":"name","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.044130370020866394},{"word":"and","start":1.52,"end":1.76,"confidence":0.97509766,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04147068411111832},{"word":"reason","start":1.76,"end":2.08,"confidence":0.5576172,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.04881381243467331},{"word":"for","start":2.08,"end":2.32,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06803860515356064},{"word":"calling","start":2.32,"end":2.8,"confidence":0.93847656,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.05492234230041504},{"word":"i'll","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.060559000819921494},{"word":"see","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.07651619613170624},{"word":"if","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07110992074012756},{"word":"this","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.056107278913259506},{"word":"person","start":3.6,"end":3.9199998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.07048707455396652},{"word":"is","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05446135252714157},{"word":"available","start":12.0,"end":12.08,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.07996275275945663},{"word":"thanks","start":12.08,"end":12.58,"confidence":0.9995117,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5122364163398743},{"word":"please","start":12.945,"end":13.184999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.08104485273361206},{"word":"stay","start":13.184999,"end":13.425,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.053507111966609955},{"word":"on","start":13.425,"end":13.665,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03134772181510925},{"word":"the","start":13.665,"end":13.745,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06533835828304291},{"word":"line","start":13.745,"end":14.245,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.03012832999229431},{"word":"i'm","start":36.11,"end":36.35,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3847849071025848},{"word":"sorry","start":36.35,"end":36.83,"confidence":0.9562988,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4071475565433502},{"word":"this","start":36.83,"end":36.989998,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6500704288482666},{"word":"person","start":36.989998,"end":37.31,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5803332328796387},{"word":"is","start":37.31,"end":37.47,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5791678428649902},{"word":"not","start":37.47,"end":37.71,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.54325270652771},{"word":"available","start":37.71,"end":38.21,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5089432001113892},{"word":"if","start":38.43,"end":38.59,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.2915317714214325},{"word":"you","start":38.59,"end":38.75,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18004387617111206},{"word":"would","start":38.75,"end":38.91,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.18129608035087583},{"word":"like","start":38.91,"end":39.15,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1650349497795105},{"word":"to","start":39.15,"end":39.31,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21057891845703125},{"word":"leave","start":39.31,"end":39.55,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.21030303835868835},{"word":"an","start":39.55,"end":39.71,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.22087858617305756},{"word":"additional","start":39.71,"end":40.19,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.21595372259616852},{"word":"message","start":40.19,"end":40.69,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.2691669464111328},{"word":"please","start":40.75,"end":41.07,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.219528004527092},{"word":"reply","start":41.07,"end":41.47,"confidence":1.0,"punctuated_word":"reply","sentiment":"neutral","sentiment_score":-0.30188778042793274},{"word":"after","start":41.47,"end":41.71,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17082224786281586},{"word":"the","start":41.71,"end":41.90394,"confidence":0.95166016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11678384989500046}],"paragraphs":{"transcript":"\nHi. Record your name and reason for calling. I'll see if this person is available. Thanks. Please stay on the line.\n\nI'm sorry. This person is not available. If you would like to leave an additional message, please reply after the","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.56,"sentiment":"neutral","sentiment_score":0.08246923238039017},{"text":"Record your name and reason for calling.","start":0.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.050373341356004984},{"text":"I'll see if this person is available.","start":2.8,"end":12.08,"sentiment":"neutral","sentiment_score":0.06702908234936851},{"text":"Thanks.","start":12.08,"end":12.58,"sentiment":"positive","sentiment_score":0.5122364163398743},{"text":"Please stay on the line.","start":12.945,"end":14.245,"sentiment":"neutral","sentiment_score":-0.014086599647998809}],"sentiment":"neutral","sentiment_score":0.0640995055437088,"num_words":21,"start":0.39999998,"end":14.245},{"sentences":[{"text":"I'm sorry.","start":36.11,"end":36.83,"sentiment":"negative","sentiment_score":-0.39596623182296753},{"text":"This person is not available.","start":36.83,"end":38.21,"sentiment":"negative","sentiment_score":-0.5723534822463989},{"text":"If you would like to leave an additional message, please reply after the","start":38.43,"end":41.90394,"sentiment":"neutral","sentiment_score":-0.21183152095629618}],"sentiment":"neutral","sentiment_score":-0.320375482365489,"num_words":20,"start":36.11,"end":41.90394}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Record your name and reason for calling. I'll see if this person is\n\nChannel 0: Ronald.\n\nChannel 1: available. Thanks. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like to leave an additional message, please reply after the","paragraphs":[{"sentences":[{"text":"Hi.","start":0.39999998,"end":0.56,"sentiment":"neutral","sentiment_score":0.08246923238039017},{"text":"Record your name and reason for calling.","start":0.56,"end":2.8,"sentiment":"neutral","sentiment_score":0.050373341356004984},{"text":"I'll see if this person is","start":2.8,"end":4.42,"sentiment":"neutral","sentiment_score":0.06487347061435382}],"sentiment":"neutral","sentiment_score":0.058880246111324856,"channel":1,"num_words":14,"start":0.39999998,"end":4.42},{"sentences":[{"text":"Ronald.","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.07205650210380554}],"sentiment":"neutral","sentiment_score":0.07205650210380554,"channel":0,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"available.","start":12.0,"end":12.08,"sentiment":"neutral","sentiment_score":0.07996275275945663},{"text":"Thanks.","start":12.08,"end":12.58,"sentiment":"positive","sentiment_score":0.5122364163398743},{"text":"Please stay on the line.","start":12.945,"end":14.245,"sentiment":"neutral","sentiment_score":-0.014086599647998809},{"text":"I'm sorry.","start":36.11,"end":36.83,"sentiment":"negative","sentiment_score":-0.39596623182296753},{"text":"This person is not available.","start":36.83,"end":38.21,"sentiment":"negative","sentiment_score":-0.5723534822463989}],"sentiment":"neutral","sentiment_score":-0.22370955028704234,"channel":1,"num_words":14,"start":12.0,"end":38.21},{"sentences":[{"text":"If you would like to leave an additional message, please reply after the","start":38.43,"end":41.90394,"sentiment":"neutral","sentiment_score":-0.21183152095629618}],"sentiment":"neutral","sentiment_score":-0.21183152095629618,"channel":1,"num_words":13,"start":38.43,"end":41.90394}]},"summary":{"result":"success","short":"Hi. Record your name and reason for calling. I'll see if this person is Ronald. available. Thanks. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the"},"intents":{"segments":[{"text":"I'm sorry. This person is not available.","start_word":22,"end_word":28,"intents":[{"intent":"Leave a message","confidence_score":0.030551184}]}]},"sentiments":{"segments":[{"text":"Hi. Record your name and reason for calling. I'll see if this person is Ronald. available.","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.06339050084352493},{"text":"Thanks.","start_word":16,"end_word":16,"sentiment":"positive","sentiment_score":0.5122364163398743},{"text":"Please stay on the line.","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":-0.006717444863170385},{"text":"I'm sorry. This person is not available.","start_word":22,"end_word":28,"sentiment":"negative","sentiment_score":-0.4853963851928711},{"text":"If you would like to leave an additional message, please reply after the","start_word":29,"end_word":41,"sentiment":"neutral","sentiment_score":-0.22351033985614777}],"average":{"sentiment":"neutral","sentiment_score":-0.10761348690305438}}}}