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So I pulled up the address you mentioned, so I assume this is for mister Hayden Goodwin. So let me try to check it on my end. Because when I received your call from your colleagues, I've already tried. But let me try one more time. And, also, I tried to pull up Maureen from her break. Unfortunately, she did not answer because, literally, she's on break. But, anyway, you're looking for the password and username? Okay. Let me try. Can you give me a minute or two, please? Thank you, Romeo. One moment. Thank you so much for holding, Romeo. Please try this credentials I found. So username, it says one zero zero zero three seven at one zero zero three seven. Okay. At @airtel.net.au. Small cups. Mhmm. Mhmm. Yes. That's the username. And then for the password, AirBigLetterAALikeAlphaSmallLetterIIndia, r Romeo, 1 231-0037. Mhmm. Mhmm. Yes. That is correct. That's the password. I'm not really 101% sure, but I've tried to look with our record, and I do see the name of this customer, Hayden Goodwin, with the service address. And I'm aware that we sent him a new router in reference with the ongoing issue to his service. Reason why earlier, I advised your colleagues that I need to wait for Maureen. So yeah. That's it. But this is the credential showing under this customer's name. Yeah. During this time, during office hours, he's on duty. Our other technicians is working back end offline. So with this kind of concerns, phone calls, tech support over the phone, Maureen is really in charge. Yeah. 04:10. Yeah. 04:10. I've already sent her a message to be in contact to Josh, I think, the tech rep that you sent out. Right? Yeah. Yeah. You're welcome. Sure. Thank you. 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Thank you so much for calling Airtel accounts. How may I help you today? Hi, Romeo. Mhmm.\n\nMhmm. Mhmm. I appreciate your call, Romeo. So I pulled up the address you mentioned, so I assume this is for mister Hayden Goodwin. So let me try to check it on my end.\n\nBecause when I received your call from your colleagues, I've already tried. But let me try one more time. And, also, I tried to pull up Maureen from her break. Unfortunately, she did not answer because, literally, she's on break. But, anyway, you're looking for the password and username?\n\nOkay. Let me try. Can you give me a minute or two, please? Thank you, Romeo. One moment.\n\nThank you so much for holding, Romeo. Please try this credentials I found. So username, it says one zero zero zero three seven at one zero zero three seven. Okay. At @airtel.net.au.\n\nSmall cups. Mhmm. Mhmm. Yes. That's the username.\n\nAnd then for the password, AirBigLetterAALikeAlphaSmallLetterIIndia, r Romeo, 1 231-0037. Mhmm. Mhmm. Yes. That is correct.\n\nThat's the password. I'm not really 101% sure, but I've tried to look with our record, and I do see the name of this customer, Hayden Goodwin, with the service address. And I'm aware that we sent him a new router in reference with the ongoing issue to his service. Reason why earlier, I advised your colleagues that I need to wait for Maureen. So yeah.\n\nThat's it. But this is the credential showing under this customer's name. Yeah. During this time, during office hours, he's on duty. Our other technicians is working back end offline.\n\nSo with this kind of concerns, phone calls, tech support over the phone, Maureen is really in charge. Yeah. 04:10. Yeah. 04:10.\n\nI've already sent her a message to be in contact to Josh, I think, the tech rep that you sent out. Right? Yeah. Yeah. You're welcome.\n\nSure. Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4280686378479004},{"text":"Thank you so much for calling Airtel accounts.","start":0.79999995,"end":3.12,"sentiment":"positive","sentiment_score":0.6681080162525177},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.6365618109703064},{"text":"Hi, Romeo.","start":11.92,"end":12.66,"sentiment":"neutral","sentiment_score":0.08228488266468048},{"text":"Mhmm.","start":40.105,"end":40.605,"sentiment":"neutral","sentiment_score":-0.11135311424732208}],"sentiment":"positive","sentiment_score":0.5358622380428844,"num_words":18,"start":0.56,"end":40.605},{"sentences":[{"text":"Mhmm.","start":59.52,"end":60.02,"sentiment":"neutral","sentiment_score":-0.11316820979118349},{"text":"Mhmm.","start":66.56,"end":67.06,"sentiment":"neutral","sentiment_score":-0.06183016300201416},{"text":"I appreciate your call, Romeo.","start":68.985,"end":71.165,"sentiment":"neutral","sentiment_score":0.307670596241951},{"text":"So I pulled up the address you mentioned, so I assume this is for mister Hayden Goodwin.","start":71.305,"end":76.605,"sentiment":"neutral","sentiment_score":0.17702837989610784},{"text":"So let me try to check it on my end.","start":77.625,"end":80.825005,"sentiment":"neutral","sentiment_score":0.038578692451119424}],"sentiment":"neutral","sentiment_score":0.1399595291518113,"num_words":34,"start":59.52,"end":80.825005},{"sentences":[{"text":"Because when I received your call from your colleagues, I've already tried.","start":80.825005,"end":85.46,"sentiment":"neutral","sentiment_score":-0.0709241929774483},{"text":"But let me try one more time.","start":85.46,"end":86.9,"sentiment":"neutral","sentiment_score":-0.122301812682833},{"text":"And, also, I tried to pull up Maureen from her break.","start":86.9,"end":90.6,"sentiment":"neutral","sentiment_score":-0.07399454780600288},{"text":"Unfortunately, she did not answer because, literally, she's on break.","start":90.82,"end":94.98,"sentiment":"neutral","sentiment_score":-0.2861748903989792},{"text":"But, anyway, you're looking for the password and username?","start":94.98,"end":98.925,"sentiment":"neutral","sentiment_score":-0.09303543385532168}],"sentiment":"neutral","sentiment_score":-0.12694307834822305,"num_words":49,"start":80.825005,"end":98.925},{"sentences":[{"text":"Okay.","start":103.465004,"end":103.965004,"sentiment":"neutral","sentiment_score":-0.020456349477171894},{"text":"Let me try.","start":104.025,"end":104.985,"sentiment":"neutral","sentiment_score":-0.021307310710350674},{"text":"Can you give me a minute or two, please?","start":104.985,"end":106.925,"sentiment":"neutral","sentiment_score":-0.017321243675218687},{"text":"Thank you, Romeo.","start":108.905,"end":109.965004,"sentiment":"neutral","sentiment_score":0.22343654930591583},{"text":"One moment.","start":110.105,"end":110.845,"sentiment":"neutral","sentiment_score":0.16446740925312042}],"sentiment":"neutral","sentiment_score":0.04216527731882201,"num_words":18,"start":103.465004,"end":110.845},{"sentences":[{"text":"Thank you so much for holding, Romeo.","start":249.185,"end":251.36499,"sentiment":"neutral","sentiment_score":0.2710645581994738},{"text":"Please try this credentials I found.","start":251.745,"end":254.545,"sentiment":"neutral","sentiment_score":0.067869883030653},{"text":"So username, it says one zero zero zero three seven at one zero zero three seven.","start":254.545,"end":267.34003,"sentiment":"neutral","sentiment_score":-0.006190559477545321},{"text":"Okay.","start":269.24002,"end":269.72,"sentiment":"neutral","sentiment_score":0.003416704013943672},{"text":"At @airtel.net.au.","start":269.72,"end":275.705,"sentiment":"neutral","sentiment_score":0.0033471323549747467}],"sentiment":"neutral","sentiment_score":0.06924166320823133,"num_words":32,"start":249.185,"end":275.705},{"sentences":[{"text":"Small cups.","start":276.245,"end":277.145,"sentiment":"neutral","sentiment_score":0.00987568823620677},{"text":"Mhmm.","start":285.365,"end":285.865,"sentiment":"neutral","sentiment_score":0.008314473554491997},{"text":"Mhmm.","start":289.41,"end":289.91,"sentiment":"neutral","sentiment_score":0.006921194493770599},{"text":"Yes.","start":290.29,"end":290.77002,"sentiment":"neutral","sentiment_score":0.033507369458675385},{"text":"That's the username.","start":290.77002,"end":292.07,"sentiment":"neutral","sentiment_score":0.016413476939002674}],"sentiment":"neutral","sentiment_score":0.014716855599544942,"num_words":8,"start":276.245,"end":292.07},{"sentences":[{"text":"And then for the password, AirBigLetterAALikeAlphaSmallLetterIIndia, r Romeo, 1 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address.","start":352.66998,"end":367.305,"sentiment":"neutral","sentiment_score":-0.09972790256142616},{"text":"And I'm aware that we sent him a new router in reference with the ongoing issue to his service.","start":367.685,"end":377.36002,"sentiment":"neutral","sentiment_score":-0.1577347595440714},{"text":"Reason why earlier, I advised your colleagues that I need to wait for Maureen.","start":377.82,"end":383.535,"sentiment":"neutral","sentiment_score":-0.16175868575062072},{"text":"So yeah.","start":383.75497,"end":385.19498,"sentiment":"neutral","sentiment_score":-0.0059200068935751915}],"sentiment":"neutral","sentiment_score":-0.11806000100279396,"num_words":66,"start":339.275,"end":385.19498},{"sentences":[{"text":"That's it.","start":385.19498,"end":385.835,"sentiment":"neutral","sentiment_score":0.0295147392898798},{"text":"But this is the credential showing under this customer's 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This is Romeo from Supa Network. Hello? Yes. Hi. I was just calling in regards to this address. Hold on. Sorry. Unit 51281 Goyang Street. We've got a field technician inside the unit right now, and they're trying to fix if there are they're trying to find out if there are any network issue, but we couldn't sorry. We couldn't see any network issues. It's more likely a configuration issue with the modem, which normally is handled by your technical team, and we don't have the username and password. Our technician is trying to get in touch with your technical team to get that username and password. Can you I'm not sure if you can provide us, but do you have a way to retrieve what the username and password for this address? It's it's only technical? Yeah. I'm looking for username and password. Yeah. Sure. Yep. One triple zero? Oh, okay. So one zero zero three seven. Okay. So that's one zero zero three seven @airtel.net.a u. And then the password. Uh-huh. Mhmm. Mhmm. Mhmm. K. Let me just read it one more time. Please correct me if in case I got it wrong. I got AForAlphaInUppercaseIFor IndiaRForRomeo123At10037. Okay. So sorry. I just wanna make sure. Are you sure this is the username or password, or are we just testing it if it's the right one? Okay. It's okay. So is Maureen your only technician? So or, I mean, tech support, or do you have someone else? Okay. No worries. Well, thank you so much. I'll go ahead and check with my I mean, with our technician, see if this works. But, yeah, we'll try to give you guys a call. What time she's available again, Maureen? Around 04:10? Okay. Okay. Yeah. Gotcha. The technician. Yeah. The FCO technician, actually. Okay. Thank you. I'll speak to the FCO technician. Bye 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This is Romeo from Supa Network. Hello? Yes. Hi.\n\nI was just calling in regards to this address. Hold on. Sorry. Unit 51281 Goyang Street. We've got a field technician inside the unit right now, and they're trying to fix if there are they're trying to find out if there are any network issue, but we couldn't sorry.\n\nWe couldn't see any network issues. It's more likely a configuration issue with the modem, which normally is handled by your technical team, and we don't have the username and password. Our technician is trying to get in touch with your technical team to get that username and password. Can you I'm not sure if you can provide us, but do you have a way to retrieve what the username and password for this address? It's it's only technical?\n\nYeah. I'm looking for username and password. Yeah. Sure. Yep.\n\nOne triple zero? Oh, okay. So one zero zero three seven. Okay. So that's one zero zero three seven @airtel.net.a u.\n\nAnd then the password. Uh-huh. Mhmm. Mhmm. Mhmm.\n\nK. Let me just read it one more time. Please correct me if in case I got it wrong. I got AForAlphaInUppercaseIFor IndiaRForRomeo123At10037. Okay.\n\nSo sorry. I just wanna make sure. Are you sure this is the username or password, or are we just testing it if it's the right one? Okay. It's okay.\n\nSo is Maureen your only technician? So or, I mean, tech support, or do you have someone else? Okay. No worries. Well, thank you so much.\n\nI'll go ahead and check with my I mean, with our technician, see if this works. But, yeah, we'll try to give you guys a call. What time she's available again, Maureen? Around 04:10? Okay.\n\nOkay. Yeah. Gotcha. The technician. Yeah.\n\nThe FCO technician, actually. Okay. Thank you. I'll speak to the FCO technician. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.11566042900085448},{"text":"This is Romeo from Supa Network.","start":7.2,"end":9.86,"sentiment":"neutral","sentiment_score":0.14620357006788254},{"text":"Hello?","start":12.8949995,"end":13.3949995,"sentiment":"neutral","sentiment_score":0.0572877898812294},{"text":"Yes.","start":14.254999,"end":14.655,"sentiment":"neutral","sentiment_score":0.05042050778865814},{"text":"Hi.","start":14.655,"end":15.155,"sentiment":"neutral","sentiment_score":0.027059229090809826}],"sentiment":"neutral","sentiment_score":0.1127649376168847,"num_words":10,"start":6.3199997,"end":15.155},{"sentences":[{"text":"I was just calling in regards to this address.","start":15.455,"end":20.755,"sentiment":"neutral","sentiment_score":-0.0031904984886447587},{"text":"Hold 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the username and password.","start":43.305,"end":55.73,"sentiment":"neutral","sentiment_score":-0.24691246569156647},{"text":"Our technician is trying to get in touch with your technical team to get that username and password.","start":55.73,"end":60.55,"sentiment":"neutral","sentiment_score":-0.13424710267119938},{"text":"Can you I'm not sure if you can provide us, but do you have a way to retrieve what the username and password for this address?","start":60.77,"end":68.39,"sentiment":"neutral","sentiment_score":-0.11334757119990312},{"text":"It's it's only technical?","start":83.04,"end":98.18,"sentiment":"neutral","sentiment_score":-0.09312992449849844}],"sentiment":"neutral","sentiment_score":-0.17412513645389413,"num_words":79,"start":41.465,"end":98.18},{"sentences":[{"text":"Yeah.","start":101.065,"end":101.225006,"sentiment":"neutral","sentiment_score":-0.05316537618637085},{"text":"I'm looking for username and password.","start":101.225006,"end":102.765,"sentiment":"neutral","sentiment_score":-0.058893317356705666},{"text":"Yeah.","start":107.945,"end":108.265,"sentiment":"neutral","sentiment_score":0.03359365463256836},{"text":"Sure.","start":108.265,"end":108.765,"sentiment":"neutral","sentiment_score":0.09230190515518188},{"text":"Yep.","start":252.41,"end":252.91,"sentiment":"neutral","sentiment_score":0.06214460730552673}],"sentiment":"neutral","sentiment_score":-0.021848511323332785,"num_words":10,"start":101.065,"end":252.91},{"sentences":[{"text":"One triple zero?","start":261.785,"end":263.565,"sentiment":"neutral","sentiment_score":-0.006762002284328143},{"text":"Oh, okay.","start":268.025,"end":268.845,"sentiment":"neutral","sentiment_score":0.010231199208647013},{"text":"So one zero zero three seven.","start":269.065,"end":271.625,"sentiment":"neutral","sentiment_score":-0.0002651556084553401},{"text":"Okay.","start":271.625,"end":272.125,"sentiment":"neutral","sentiment_score":0.017039330676198006},{"text":"So that's one zero zero three seven @airtel.net.a u.","start":279.36002,"end":289.94,"sentiment":"neutral","sentiment_score":0.005854113079193566}],"sentiment":"neutral","sentiment_score":0.0032529431572627453,"num_words":21,"start":261.785,"end":289.94},{"sentences":[{"text":"And then the password.","start":293.315,"end":294.355,"sentiment":"neutral","sentiment_score":-0.016227711457759142},{"text":"Uh-huh.","start":294.355,"end":294.855,"sentiment":"neutral","sentiment_score":0.009947874583303928},{"text":"Mhmm.","start":303.875,"end":304.375,"sentiment":"neutral","sentiment_score":0.01627938635647297},{"text":"Mhmm.","start":306.915,"end":307.415,"sentiment":"neutral","sentiment_score":0.00677447160705924},{"text":"Mhmm.","start":307.47,"end":307.97,"sentiment":"neutral","sentiment_score":0.0036470270715653896}],"sentiment":"neutral","sentiment_score":-0.00353276077657938,"num_words":8,"start":293.315,"end":307.97},{"sentences":[{"text":"K.","start":317.47,"end":317.71,"sentiment":"neutral","sentiment_score":0.005162443034350872},{"text":"Let me just read it one more time.","start":317.71,"end":319.41,"sentiment":"neutral","sentiment_score":-0.01932136225514114},{"text":"Please correct me if in case I got it wrong.","start":320.365,"end":322.94498,"sentiment":"neutral","sentiment_score":-0.08792974911630154},{"text":"I got AForAlphaInUppercaseIFor IndiaRForRomeo123At10037.","start":323.00497,"end":334.94498,"sentiment":"neutral","sentiment_score":0.01000159326940775},{"text":"Okay.","start":340.33,"end":340.83,"sentiment":"neutral","sentiment_score":0.05079571157693863}],"sentiment":"neutral","sentiment_score":-0.039079327563134335,"num_words":24,"start":317.47,"end":340.83},{"sentences":[{"text":"So sorry.","start":343.44998,"end":344.88998,"sentiment":"neutral","sentiment_score":-0.01797916740179062},{"text":"I just wanna make sure.","start":344.88998,"end":345.85,"sentiment":"neutral","sentiment_score":-0.04318639263510704},{"text":"Are you sure this is the username or password, or are we just testing it if it's the right one?","start":345.85,"end":351.575,"sentiment":"neutral","sentiment_score":-0.04237393718212843},{"text":"Okay.","start":385.445,"end":385.92502,"sentiment":"neutral","sentiment_score":0.04445791244506836},{"text":"It's okay.","start":385.92502,"end":390.825,"sentiment":"neutral","sentiment_score":0.0071295235538855195}],"sentiment":"neutral","sentiment_score":-0.03468840273562819,"num_words":30,"start":343.44998,"end":390.825},{"sentences":[{"text":"So is Maureen your only technician?","start":391.525,"end":394.665,"sentiment":"neutral","sentiment_score":-0.026740216029187042},{"text":"So or, I mean, tech support, or do you have someone else?","start":394.885,"end":398.61,"sentiment":"neutral","sentiment_score":-0.0505774129802982},{"text":"Okay.","start":416.845,"end":417.345,"sentiment":"neutral","sentiment_score":0.07642528414726257},{"text":"No worries.","start":419.005,"end":419.64502,"sentiment":"neutral","sentiment_score":0.14781928062438965},{"text":"Well, thank you so much.","start":419.64502,"end":420.605,"sentiment":"positive","sentiment_score":0.5603905439376831}],"sentiment":"neutral","sentiment_score":0.09256331973637526,"num_words":26,"start":391.525,"end":420.605},{"sentences":[{"text":"I'll go ahead and check with my I mean, with our technician, see if this works.","start":420.605,"end":426.23,"sentiment":"neutral","sentiment_score":0.1746756942011416},{"text":"But, yeah, we'll try to give you guys a call.","start":426.77002,"end":429.19,"sentiment":"neutral","sentiment_score":0.0762160710990429},{"text":"What time she's available again, Maureen?","start":429.49002,"end":432.15,"sentiment":"neutral","sentiment_score":0.021710218240817387},{"text":"Around 04:10?","start":432.21002,"end":434.31,"sentiment":"neutral","sentiment_score":0.0011479342356324196},{"text":"Okay.","start":436.13,"end":436.63,"sentiment":"neutral","sentiment_score":0.008511741645634174}],"sentiment":"neutral","sentiment_score":0.10565830679344279,"num_words":35,"start":420.605,"end":436.63},{"sentences":[{"text":"Okay.","start":439.20502,"end":439.70502,"sentiment":"neutral","sentiment_score":0.013075008988380432},{"text":"Yeah.","start":442.725,"end":443.20502,"sentiment":"neutral","sentiment_score":0.01602170802652836},{"text":"Gotcha.","start":443.20502,"end":443.70502,"sentiment":"neutral","sentiment_score":0.00026527949376031756},{"text":"The technician.","start":444.085,"end":444.745,"sentiment":"neutral","sentiment_score":-0.011508896015584469},{"text":"Yeah.","start":445.845,"end":446.245,"sentiment":"neutral","sentiment_score":0.01900251023471355}],"sentiment":"neutral","sentiment_score":0.00422445245203562,"num_words":6,"start":439.20502,"end":446.245},{"sentences":[{"text":"The FCO technician, actually.","start":446.245,"end":447.685,"sentiment":"neutral","sentiment_score":0.011157850036397576},{"text":"Okay.","start":447.685,"end":448.085,"sentiment":"neutral","sentiment_score":0.0716499611735344},{"text":"Thank you.","start":448.085,"end":448.885,"sentiment":"neutral","sentiment_score":0.2035720869898796},{"text":"I'll speak to the FCO technician.","start":448.885,"end":451.225,"sentiment":"neutral","sentiment_score":0.15955738661189875},{"text":"Bye bye.","start":451.285,"end":452.025,"sentiment":"neutral","sentiment_score":0.23304732143878937}],"sentiment":"neutral","sentiment_score":0.12979096652319033,"num_words":15,"start":446.245,"end":452.025}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hi. This is Romeo from Supa Network.\n\nChannel 0: Hi, Romeo.\n\nChannel 1: Hello? Yes. Hi. I was just calling in regards to this address. Hold on.\n\nSorry. Unit 51281 Goyang Street. We've got a field technician inside the unit right now, and they're trying to fix if there are they're trying to find out if there are any network issue, but we couldn't\n\nChannel 0: Mhmm.\n\nChannel 1: sorry. We couldn't see any network issues. It's more likely a configuration issue with the modem, which normally is handled by your technical team, and we don't have the username and password. Our technician is trying to get in touch with your technical team to get that username\n\nChannel 0: Mhmm.\n\nChannel 1: and password. Can you I'm not sure if you can provide us, but do you have a way to retrieve what the username\n\nChannel 0: Mhmm.\n\nChannel 1: and password for this address?\n\nChannel 0: I appreciate your call, Romeo. So I pulled up the address you mentioned, so I assume this is for mister Hayden Goodwin. So let me try to check it on my end. Because when I received your call\n\nChannel 1: It's\n\nChannel 0: from your colleagues, I've already tried. But let me try one more time. And, also, I tried to pull up Maureen from her break. Unfortunately, she did not answer because, literally, she's on break. But, anyway, you're looking\n\nChannel 1: it's\n\nChannel 0: for\n\nChannel 1: only\n\nChannel 0: the\n\nChannel 1: technical?\n\nChannel 0: password and username?\n\nChannel 1: Yeah. I'm looking for username and password.\n\nChannel 0: Okay. Let me try. Can you give me a minute or two, please?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Thank you, Romeo. One moment. Thank you so much for holding, Romeo. Please try this\n\nChannel 1: Yep.\n\nChannel 0: credentials I found. So username, it says one zero zero zero three seven\n\nChannel 1: One\n\nChannel 0: at\n\nChannel 1: triple zero?\n\nChannel 0: one zero zero three seven.\n\nChannel 1: Oh, okay. So\n\nChannel 0: Okay.\n\nChannel 1: one zero\n\nChannel 0: At\n\nChannel 1: zero three seven. Okay.\n\nChannel 0: @airtel.net.au. Small cups.\n\nChannel 1: So that's one zero zero three seven\n\nChannel 0: Mhmm.\n\nChannel 1: @airtel.net.a\n\nChannel 0: Mhmm.\n\nChannel 1: u.\n\nChannel 0: Yes. That's the username. And then\n\nChannel 1: And then the\n\nChannel 0: for\n\nChannel 1: password.\n\nChannel 0: the password,\n\nChannel 1: Uh-huh.\n\nChannel 0: AirBigLetterAALikeAlphaSmallLetterIIndia,\n\nChannel 1: Mhmm.\n\nChannel 0: r Romeo,\n\nChannel 1: Mhmm.\n\nChannel 0: 1\n\nChannel 1: Mhmm.\n\nChannel 0: 231-0037.\n\nChannel 1: K. Let me just read it one more time. Please correct me if in case I got it wrong. I got\n\nChannel 0: Mhmm.\n\nChannel 1: AForAlphaInUppercaseIFor\n\nChannel 0: Mhmm.\n\nChannel 1: IndiaRForRomeo123At10037.\n\nChannel 0: Yes. That is correct. That's the password.\n\nChannel 1: Okay. So sorry. I just wanna make sure. Are you sure this is the username or password, or are we just testing it if it's the right one?\n\nChannel 0: I'm not really 101% sure, but I've tried to look with our record, and I do see the name of this customer, Hayden Goodwin, with the service address. And I'm aware that we sent him a new router in reference with the ongoing issue to his service. Reason why earlier, I advised your colleagues that I need to wait for Maureen. So yeah. That's\n\nChannel 1: Okay.\n\nChannel 0: it. But\n\nChannel 1: It's\n\nChannel 0: this is the credential showing under this customer's name.\n\nChannel 1: okay. So is Maureen your only technician? So or, I mean, tech support, or do you have someone else?\n\nChannel 0: Yeah. During this time, during office hours, he's on duty. Our other technicians is working back end offline. So with this kind of concerns, phone calls, tech support over the phone, Maureen is really in charge.\n\nChannel 1: Okay. No worries. Well, thank you so much. I'll go ahead and check with my I mean, with our technician, see if this works. But, yeah, we'll try to give you guys a call.\n\nWhat time she's available again, Maureen? Around 04:10?\n\nChannel 0: Yeah. 04:10. Yeah. 04:10. I've\n\nChannel 1: Okay.\n\nChannel 0: already sent her a message to\n\nChannel 1: Okay.\n\nChannel 0: be in contact to Josh, I think, the\n\nChannel 1: Yeah.\n\nChannel 0: tech\n\nChannel 1: Gotcha.\n\nChannel 0: rep that you\n\nChannel 1: The technician.\n\nChannel 0: sent out. Right? Yeah.\n\nChannel 1: Yeah. The FCO technician, actually. Okay. Thank\n\nChannel 0: Yeah.\n\nChannel 1: you. I'll speak\n\nChannel 0: You're\n\nChannel 1: to\n\nChannel 0: welcome.\n\nChannel 1: the FCO technician. Bye bye.\n\nChannel 0: Sure. Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.79999995,"sentiment":"positive","sentiment_score":0.4280686378479004},{"text":"Thank you so much for calling Airtel accounts.","start":0.79999995,"end":3.12,"sentiment":"positive","sentiment_score":0.6681080162525177},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.6365618109703064}],"sentiment":"positive","sentiment_score":0.6394869089126587,"channel":0,"num_words":15,"start":0.56,"end":4.42},{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.11566042900085448},{"text":"This is Romeo from Supa Network.","start":7.2,"end":9.86,"sentiment":"neutral","sentiment_score":0.14620357006788254}],"sentiment":"neutral","sentiment_score":0.14184026420116425,"channel":1,"num_words":7,"start":6.3199997,"end":9.86},{"sentences":[{"text":"Hi, Romeo.","start":11.92,"end":12.66,"sentiment":"neutral","sentiment_score":0.08228488266468048}],"sentiment":"neutral","sentiment_score":0.08228488266468048,"channel":0,"num_words":2,"start":11.92,"end":12.66},{"sentences":[{"text":"Hello?","start":12.8949995,"end":13.3949995,"sentiment":"neutral","sentiment_score":0.0572877898812294},{"text":"Yes.","start":14.254999,"end":14.655,"sentiment":"neutral","sentiment_score":0.05042050778865814},{"text":"Hi.","start":14.655,"end":15.155,"sentiment":"neutral","sentiment_score":0.027059229090809826},{"text":"I was just calling in regards to this address.","start":15.455,"end":20.755,"sentiment":"neutral","sentiment_score":-0.0031904984886447587},{"text":"Hold on.","start":20.974998,"end":21.375,"sentiment":"neutral","sentiment_score":-0.039234260097146034}],"sentiment":"neutral","sentiment_score":0.0019703228691858904,"channel":1,"num_words":14,"start":12.8949995,"end":21.375},{"sentences":[{"text":"Sorry.","start":21.375,"end":21.875,"sentiment":"neutral","sentiment_score":-0.07206560671329498},{"text":"Unit 51281 Goyang Street.","start":23.855,"end":27.634998,"sentiment":"neutral","sentiment_score":-0.052079398185014725},{"text":"We've got a field technician inside the unit right now, and they're trying to fix if there are they're trying to find out if there are any network issue, but we couldn't","start":28.71,"end":40.309998,"sentiment":"neutral","sentiment_score":-0.127547322306782}],"sentiment":"neutral","sentiment_score":-0.1178891219802805,"channel":1,"num_words":37,"start":21.375,"end":40.309998},{"sentences":[{"text":"Mhmm.","start":40.105,"end":40.605,"sentiment":"neutral","sentiment_score":-0.11135311424732208}],"sentiment":"neutral","sentiment_score":-0.11135311424732208,"channel":0,"num_words":1,"start":40.105,"end":40.605},{"sentences":[{"text":"sorry.","start":40.985,"end":41.465,"sentiment":"neutral","sentiment_score":-0.15235482156276703},{"text":"We couldn't see any network issues.","start":41.465,"end":43.305,"sentiment":"neutral","sentiment_score":-0.3078449567159017},{"text":"It's more likely a configuration issue with the modem, which normally is handled by your technical team, and we don't have the username and password.","start":43.305,"end":55.73,"sentiment":"neutral","sentiment_score":-0.24691246569156647},{"text":"Our technician is trying to get in touch with your technical team to get that username","start":55.73,"end":59.809998,"sentiment":"neutral","sentiment_score":-0.13097773399204016}],"sentiment":"neutral","sentiment_score":-0.21391416558374962,"channel":1,"num_words":48,"start":40.985,"end":59.809998},{"sentences":[{"text":"Mhmm.","start":59.52,"end":60.02,"sentiment":"neutral","sentiment_score":-0.11316820979118349}],"sentiment":"neutral","sentiment_score":-0.11316820979118349,"channel":0,"num_words":1,"start":59.52,"end":60.02},{"sentences":[{"text":"and password.","start":59.809998,"end":60.55,"sentiment":"neutral","sentiment_score":-0.16040205210447311},{"text":"Can you I'm not sure if you can provide us, but do you have a way to retrieve what the username","start":60.77,"end":66.69,"sentiment":"neutral","sentiment_score":-0.1261471025645733}],"sentiment":"neutral","sentiment_score":-0.1291257938289124,"channel":1,"num_words":23,"start":59.809998,"end":66.69},{"sentences":[{"text":"Mhmm.","start":66.56,"end":67.06,"sentiment":"neutral","sentiment_score":-0.06183016300201416}],"sentiment":"neutral","sentiment_score":-0.06183016300201416,"channel":0,"num_words":1,"start":66.56,"end":67.06},{"sentences":[{"text":"and password for this address?","start":66.69,"end":68.39,"sentiment":"neutral","sentiment_score":-0.05958953946828842}],"sentiment":"neutral","sentiment_score":-0.05958953946828842,"channel":1,"num_words":5,"start":66.69,"end":68.39},{"sentences":[{"text":"I appreciate your call, Romeo.","start":68.985,"end":71.165,"sentiment":"neutral","sentiment_score":0.307670596241951},{"text":"So I pulled up the address you mentioned, so I assume this is for mister Hayden Goodwin.","start":71.305,"end":76.605,"sentiment":"neutral","sentiment_score":0.17702837989610784},{"text":"So let me try to check it on my end.","start":77.625,"end":80.825005,"sentiment":"neutral","sentiment_score":0.038578692451119424},{"text":"Because when I received your call","start":80.825005,"end":83.3,"sentiment":"neutral","sentiment_score":-0.03375386508802573}],"sentiment":"neutral","sentiment_score":0.12450260982701652,"channel":0,"num_words":38,"start":68.985,"end":83.3},{"sentences":[{"text":"It's","start":83.04,"end":83.54,"sentiment":"neutral","sentiment_score":-0.08001577854156494}],"sentiment":"neutral","sentiment_score":-0.08001577854156494,"channel":1,"num_words":1,"start":83.04,"end":83.54},{"sentences":[{"text":"from your colleagues, I've already tried.","start":83.3,"end":85.46,"sentiment":"neutral","sentiment_score":-0.10809452086687088},{"text":"But let me try one more time.","start":85.46,"end":86.9,"sentiment":"neutral","sentiment_score":-0.122301812682833},{"text":"And, also, I tried to pull up Maureen from her break.","start":86.9,"end":90.6,"sentiment":"neutral","sentiment_score":-0.07399454780600288},{"text":"Unfortunately, she did not answer because, literally, she's on break.","start":90.82,"end":94.98,"sentiment":"neutral","sentiment_score":-0.2861748903989792},{"text":"But, anyway, you're looking","start":94.98,"end":96.925,"sentiment":"neutral","sentiment_score":-0.09816288203001022}],"sentiment":"neutral","sentiment_score":-0.14665842820939265,"channel":0,"num_words":38,"start":83.3,"end":96.925},{"sentences":[{"text":"it's","start":96.72,"end":97.04,"sentiment":"neutral","sentiment_score":-0.10313187539577484}],"sentiment":"neutral","sentiment_score":-0.10313187539577484,"channel":1,"num_words":1,"start":96.72,"end":97.04},{"sentences":[{"text":"for","start":96.985,"end":97.305,"sentiment":"neutral","sentiment_score":-0.09705288708209991}],"sentiment":"neutral","sentiment_score":-0.09705288708209991,"channel":0,"num_words":1,"start":96.985,"end":97.305},{"sentences":[{"text":"only","start":97.04,"end":97.54,"sentiment":"neutral","sentiment_score":-0.13081592321395874}],"sentiment":"neutral","sentiment_score":-0.13081592321395874,"channel":1,"num_words":1,"start":97.04,"end":97.54},{"sentences":[{"text":"the","start":97.305,"end":97.705,"sentiment":"neutral","sentiment_score":-0.08168373256921768}],"sentiment":"neutral","sentiment_score":-0.08168373256921768,"channel":0,"num_words":1,"start":97.305,"end":97.705},{"sentences":[{"text":"technical?","start":97.68,"end":98.18,"sentiment":"neutral","sentiment_score":-0.05855612084269523}],"sentiment":"neutral","sentiment_score":-0.05855612084269523,"channel":1,"num_words":1,"start":97.68,"end":98.18},{"sentences":[{"text":"password and username?","start":97.705,"end":98.925,"sentiment":"neutral","sentiment_score":-0.08864358564217885}],"sentiment":"neutral","sentiment_score":-0.08864358564217885,"channel":0,"num_words":3,"start":97.705,"end":98.925},{"sentences":[{"text":"Yeah.","start":101.065,"end":101.225006,"sentiment":"neutral","sentiment_score":-0.05316537618637085},{"text":"I'm looking for username and password.","start":101.225006,"end":102.765,"sentiment":"neutral","sentiment_score":-0.058893317356705666}],"sentiment":"neutral","sentiment_score":-0.05807504004665783,"channel":1,"num_words":7,"start":101.065,"end":102.765},{"sentences":[{"text":"Okay.","start":103.465004,"end":103.965004,"sentiment":"neutral","sentiment_score":-0.020456349477171894},{"text":"Let me try.","start":104.025,"end":104.985,"sentiment":"neutral","sentiment_score":-0.021307310710350674},{"text":"Can you give me a minute or two, 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technician.","start":450.165,"end":451.225,"sentiment":"neutral","sentiment_score":0.19452959299087524},{"text":"Bye bye.","start":451.285,"end":452.025,"sentiment":"neutral","sentiment_score":0.23304732143878937}],"sentiment":"neutral","sentiment_score":0.2099366843700409,"channel":1,"num_words":5,"start":450.165,"end":452.025},{"sentences":[{"text":"Sure.","start":452.365,"end":452.76498,"sentiment":"neutral","sentiment_score":0.2944962978363037},{"text":"Thank you.","start":452.76498,"end":453.32498,"sentiment":"positive","sentiment_score":0.41085295379161835},{"text":"Have a good one.","start":453.32498,"end":454.31995,"sentiment":"positive","sentiment_score":0.5799274500459433}],"sentiment":"positive","sentiment_score":0.49084457222904476,"channel":0,"num_words":7,"start":452.365,"end":454.31995}]},"summary":{"result":"success","short":"A representative from Supa Network called Airtel to discuss a customer's address. The representative found out the customer's username and password, but they were unable to retrieve it. The representative tried to search for the username and password, but found it wrong. They also found the customer's name and service address, and the representative will check with the technician to see if the information worked."},"intents":{"segments":[{"text":"I was just calling in regards to this address. Hold on.","start_word":27,"end_word":37,"intents":[{"intent":"Check address","confidence_score":0.031088997},{"intent":"Search address","confidence_score":0.000017442542},{"intent":"Check address","confidence_score":0.042425126}]},{"text":"Can you I'm not sure if you can provide us, but do you have a way to retrieve what the username Mhmm. and password for this address?","start_word":127,"end_word":153,"intents":[{"intent":"Retrieve username","confidence_score":0.2412553},{"intent":"Retrieve password","confidence_score":0.0036991818},{"intent":"Provide login","confidence_score":0.0105931135}]},{"text":"I'll go ahead and check with my I mean, with our technician, see if this works.","start_word":546,"end_word":561,"intents":[{"intent":"Check with technician","confidence_score":0.006598898}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6283022165298462},{"text":"Hi. This is Romeo from Supa Network. Hi, Romeo. Hello? Yes. Hi. I was just calling in regards to this address. Hold on. Sorry. Unit 51281 Goyang Street. We've got a field technician inside the unit right now, and they're trying to fix if there are they're trying to find out if there are any network issue, but we couldn't Mhmm. sorry. We couldn't see any network issues. It's more likely a configuration issue with the modem, which normally is handled by your technical team, and we don't have the username and password. Our technician is trying to get in touch with your technical team to get that username Mhmm. and password. Can you I'm not sure if you can provide us, but do you have a way to retrieve what the username Mhmm. and password for this address? I appreciate your call, Romeo. So I pulled up the address you mentioned, so I assume this is for mister Hayden Goodwin. So let me try to check it on my end. Because when I received your call It's from your colleagues, I've already tried. But let me try one more time. And, also, I tried to pull up Maureen from her break. Unfortunately, she did not answer because, literally, she's on break. But, anyway, you're looking it's for only the technical? password and username? Yeah. I'm looking for username and password. Okay. Let me try. Can you give me a minute or two, please? Yeah. Sure. Thank you, Romeo. One moment. Thank you so much for holding, Romeo. Please try this Yep. credentials I found. So username, it says one zero zero zero three seven One at triple zero? one zero zero three seven. Oh, okay. So Okay. one zero At zero three seven. Okay. @airtel.net.au. Small cups. So that's one zero zero three seven Mhmm. @airtel.net.a Mhmm. u. Yes. That's the username. And then And then the for password. the password, Uh-huh. AirBigLetterAALikeAlphaSmallLetterIIndia, Mhmm. r Romeo, Mhmm. 1 Mhmm. 231-0037. K. Let me just read it one more time. Please correct me if in case I got it wrong. I got Mhmm. AForAlphaInUppercaseIFor Mhmm. IndiaRForRomeo123At10037. Yes. That is correct. That's the password. Okay. So sorry. I just wanna make sure. Are you sure this is the username or password, or are we just testing it if it's the right one? I'm not really 101% sure, but I've tried to look with our record, and I do see the name of this customer, Hayden Goodwin, with the service address. And I'm aware that we sent him a new router in reference with the ongoing issue to his service. Reason why earlier, I advised your colleagues that I need to wait for Maureen. So yeah. That's Okay. it. But It's this is the credential showing under this customer's name. okay. So is Maureen your only technician? So or, I mean, tech support, or do you have someone else? Yeah. During this time, during office hours, he's on duty. Our other technicians is working back end offline. So with this kind of concerns, phone calls, tech support over the phone, Maureen is really in charge. Okay. No worries.","start_word":15,"end_word":540,"sentiment":"neutral","sentiment_score":-0.04859386943988927},{"text":"Well, thank you so much.","start_word":541,"end_word":545,"sentiment":"positive","sentiment_score":0.5307105779647827},{"text":"I'll go ahead and check with my I mean, with our technician, see if this works. But, yeah, we'll try to give you guys a call. What time she's available again, Maureen? Around 04:10? Yeah. 04:10. Yeah. 04:10. I've Okay. already sent her a message to Okay. be in contact to Josh, I think, the Yeah. tech Gotcha. rep that you The technician. sent out. Right? Yeah. Yeah. The FCO technician, actually. Okay. Thank Yeah. you. I'll speak You're to welcome. the FCO technician. Bye bye. Sure.","start_word":546,"end_word":632,"sentiment":"neutral","sentiment_score":0.07763193547725677},{"text":"Thank you. Have a good one.","start_word":633,"end_word":638,"sentiment":"positive","sentiment_score":0.6527516345183054}],"average":{"sentiment":"neutral","sentiment_score":-0.007014683723449707}}}}