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Hi, Raj. This this is Airtel account. We just wanted to confirm if you receive our email in reference to your postage invoice and then your options for the handset. Oh, okay.\n\nOh, yeah. I understand. Anyway, it's almost after hours, but I just wanted to let you know that I sent you the invoice for the postage fee for your free router. Service has been activated. So once you got the router, you'll be connected to the service.\n\nAnd then in reference to the handset you need, we send you the options with the picture or image with the prices and then the recommended handset by our tech team. In that way, you could decide. Just kindly check the email review and then just get back to us. Okay? Phone number for the for your handset?\n\nYes. So once you confirm the hand for the handset, you have an option actually, we provided you six options. And then in reference with the phone hands the number, we'll get back to you in reference with that. It will be followed. We just wanted to confirm first which one you would like to go to the handset.\n\nAlright? Yeah. Just response to our email. But if you did not receive it, just call us back tomorrow. Okay?\n\nWe're open 9AM to 6PM. Thank you, Raj. You do have a great evening, and please drive safely. Keep safe. Mhmm.\n\nBye","paragraphs":[{"sentences":[{"text":"Raj?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.017382048070430756},{"text":"Hi, Raj.","start":2.96,"end":3.78,"sentiment":"neutral","sentiment_score":0.06048272177577019},{"text":"This this is Airtel account.","start":3.9199998,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.09453205466270446},{"text":"We just wanted to confirm if you receive our email in reference to your postage invoice and then your options for the handset.","start":5.7599998,"end":14.42,"sentiment":"neutral","sentiment_score":0.13180869493795477},{"text":"Oh, okay.","start":22.164999,"end":22.985,"sentiment":"neutral","sentiment_score":-0.007927638944238424}],"sentiment":"neutral","sentiment_score":0.10990159001878717,"num_words":33,"start":1.92,"end":22.985},{"sentences":[{"text":"Oh, yeah.","start":24.005001,"end":24.564999,"sentiment":"neutral","sentiment_score":0.0025036735460162154},{"text":"I 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Yes. With the invoice, I'm driving at the moment. I can't see any email now. But when I go home, I can I can have a look? And how about the phone number? For the handset? Yes. Okay. Thank you. No problem. Thank you so much. 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Yes. With the invoice, I'm driving at the moment. I can't see any email now. But when I go home, I can I can have a look?\n\nAnd how about the phone number? For the handset? Yes. Okay. Thank you.\n\nNo problem. Thank you so much. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.26,"sentiment":"neutral","sentiment_score":0.011440258473157884},{"text":"Yes.","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.12732315063476562},{"text":"With the invoice, I'm driving at the moment.","start":17.165,"end":19.645,"sentiment":"neutral","sentiment_score":-0.006619236432015896},{"text":"I can't see any email now.","start":19.645,"end":21.505001,"sentiment":"neutral","sentiment_score":-0.12698310365279517},{"text":"But when I go home, I can I can have a look?","start":21.565,"end":24.705,"sentiment":"neutral","sentiment_score":0.00017565411205093065}],"sentiment":"neutral","sentiment_score":-0.024070759104298695,"num_words":28,"start":1.76,"end":24.705},{"sentences":[{"text":"And how about the phone number?","start":59.66,"end":61.199997,"sentiment":"neutral","sentiment_score":0.03096337926884492},{"text":"For the handset?","start":67.1,"end":67.92,"sentiment":"neutral","sentiment_score":0.017116612133880455},{"text":"Yes.","start":69.1,"end":69.6,"sentiment":"neutral","sentiment_score":0.07145528495311737},{"text":"Okay.","start":95.409996,"end":95.909996,"sentiment":"neutral","sentiment_score":0.0795816034078598},{"text":"Thank you.","start":97.17,"end":97.99,"sentiment":"neutral","sentiment_score":0.2642274647951126}],"sentiment":"neutral","sentiment_score":0.07050937922814718,"num_words":13,"start":59.66,"end":97.99},{"sentences":[{"text":"No problem.","start":109.07694,"end":109.55694,"sentiment":"neutral","sentiment_score":0.21308177709579468},{"text":"Thank you so much.","start":109.55694,"end":110.27694,"sentiment":"positive","sentiment_score":0.44700291752815247},{"text":"Bye for now.","start":110.27694,"end":111.09694,"sentiment":"neutral","sentiment_score":0.33166258533795673}],"sentiment":"positive","sentiment_score":0.3565736644797855,"num_words":9,"start":109.07694,"end":111.09694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Raj? Hi,\n\nChannel 1: Yes.\n\nChannel 0: Raj. This this is Airtel account. We just wanted to confirm if you receive our email in reference to your postage invoice and then your options for the handset.\n\nChannel 1: With the invoice, I'm driving at the moment. I can't see any email now. But when I\n\nChannel 0: Oh,\n\nChannel 1: go home,\n\nChannel 0: okay.\n\nChannel 1: I can I can have\n\nChannel 0: Oh,\n\nChannel 1: a\n\nChannel 0: yeah.\n\nChannel 1: look?\n\nChannel 0: I understand. Anyway, it's almost after hours, but I just wanted to let you know that I sent you the invoice for the postage fee for your free router. Service has been activated. So once you got the router, you'll be connected to the service. And then in reference to the handset you need, we send you the options with the picture or image with the prices and then the recommended handset by our tech team.\n\nIn that way, you could decide. Just kindly check the email review and then just get back to us. Okay?\n\nChannel 1: And how about the phone number?\n\nChannel 0: Phone number for the\n\nChannel 1: For\n\nChannel 0: for\n\nChannel 1: the\n\nChannel 0: your\n\nChannel 1: handset?\n\nChannel 0: handset?\n\nChannel 1: Yes.\n\nChannel 0: Yes. So once you confirm the hand for the handset, you have an option actually, we provided you six options. And then in reference with the phone hands the number, we'll get back to you in reference with that. It will be followed. We just wanted to confirm first which one you would like to go to the handset.\n\nChannel 1: Okay.\n\nChannel 0: Alright?\n\nChannel 1: Thank you.\n\nChannel 0: Yeah. Just response to our email. But if you did not receive it, just call us back tomorrow. Okay? We're open 9AM to 6PM.\n\nChannel 1: No problem. Thank you so much. Bye for\n\nChannel 0: Thank\n\nChannel 1: now.\n\nChannel 0: you, Raj. You do have a great evening, and please drive safely. Keep safe. Mhmm. 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safely.","start":112.15694,"end":115.37694,"sentiment":"positive","sentiment_score":0.6018780767917633},{"text":"Keep safe.","start":115.67693,"end":116.49693,"sentiment":"positive","sentiment_score":0.36207830905914307},{"text":"Mhmm.","start":117.59694,"end":117.91694,"sentiment":"neutral","sentiment_score":0.10375816375017166},{"text":"Bye","start":117.91694,"end":118.15194,"sentiment":"neutral","sentiment_score":0.04852185770869255}],"sentiment":"positive","sentiment_score":0.4889832560438663,"channel":0,"num_words":16,"start":110.765,"end":118.15194}]},"summary":{"result":"success","short":"The agent calls the customer, Raj, to confirm if he received their email regarding his postage invoice and options for the handset. The agent informs Raj that they sent him an invoice for the postage fee for his free router and that he will be connected to the service once he gets it. The agent also confirms the customer's phone number and offers six options for the handset, but the customer wants to confirm which option he wants."},"intents":{"segments":[{"text":"This this is Airtel account. We just wanted to confirm if you receive our email in reference to your postage invoice and then your options for the handset.","start_word":5,"end_word":32,"intents":[{"intent":"Confirm receipt and options","confidence_score":0.005644144}]},{"text":"Just kindly check the email review and then just get back to us. Okay?","start_word":145,"end_word":158,"intents":[{"intent":"Check email","confidence_score":0.4232969}]},{"text":"Phone number for the For for the your handset? handset?","start_word":165,"end_word":174,"intents":[{"intent":"Provide phone number","confidence_score":0.18398696},{"intent":"Confirm phone number","confidence_score":0.051667314}]},{"text":"So once you confirm the hand for the handset, you have an option actually, we provided you six options. And then in reference with the phone hands the number, we'll get back to you in reference with that. It will be followed. We just wanted to confirm first which one you would like to go to the handset. Okay. Alright?","start_word":177,"end_word":236,"intents":[{"intent":"Confirm hand placement","confidence_score":0.0005595593}]}]},"sentiments":{"segments":[{"text":"Hello? Raj? Hi, Raj. Yes. This this is Airtel account. We just wanted to confirm if you receive our email in reference to your postage invoice and then your options for the handset. With the invoice, I'm driving at the moment. I can't see any email now. But when I Oh, go home, okay. I can I can have Oh, a yeah. look? I understand. Anyway, it's almost after hours, but I just wanted to let you know that I sent you the invoice for the postage fee for your free router. Service has been activated. So once you got the router, you'll be connected to the service. And then in reference to the handset you need, we send you the options with the picture or image with the prices and then the recommended handset by our tech team. In that way, you could decide. Just kindly check the email review and then just get back to us. Okay? And how about the phone number? Phone number for the For for the your handset? handset? Yes. Yes. So once you confirm the hand for the handset, you have an option actually, we provided you six options. And then in reference with the phone hands the number, we'll get back to you in reference with that. It will be followed. We just wanted to confirm first which one you would like to go to the handset. Okay. Alright? Thank you. Yeah. Just response to our email. But if you did not receive it, just call us back tomorrow. Okay? We're open 9AM to 6PM. No problem.","start_word":0,"end_word":264,"sentiment":"neutral","sentiment_score":0.08380052447319031},{"text":"Thank you so much. Bye for Thank now. you, Raj. You do have a great evening, and please drive safely. Keep safe.","start_word":265,"end_word":286,"sentiment":"positive","sentiment_score":0.4853090345859528},{"text":"Mhmm. Bye","start_word":287,"end_word":288,"sentiment":"neutral","sentiment_score":0.09360909461975098}],"average":{"sentiment":"neutral","sentiment_score":0.11706014389687396}}}}