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I had you booked it to go through your annual review today. It sounds like it might not be a good time to go through things. Did you wanna reschedule until a more suitable time? You've had a lot going on. Yeah. No. That's that's okay. Well, I am fully booked next. No. Please do not apologize in any way, shape, or form. It's absolutely fine. You've had a lot going on. I am unfortunately booked next week, but could I make it the following week, the July 23, maybe the Thursday afternoon? Or that's okay. Yeah. Oh, wow. You made a mad dash. Yeah. Oh, that's him. Yeah. Yep. Oh, norm normally, what day and time would fit you, and I'll just work it out to fit it in. What sort of day would normally be the best, and what's the time would normally fit you? Yep. Yep. Yep. I can yeah. No problem at all. I do have 05:00 available that day. I don't have 05:30. I'm just thinking on the Wednesday, five o'clock would be okay? Absolutely. Yeah. Oh, perfect. Well, I'll book it in the Thursday, the twenty third at 5PM there. I'll make a little text message reminder because it is over a week away. It'll send you a message that day to let you know that we're calling. If you find it's not available, it doesn't suit you anymore, that's okay. Just let us know. We'll make it work another day for you. Okay? Hopefully not. Yeah. Yeah. Yep. Oh, it's very lucky. Yeah. No. Look. All good. I've booked that one in for you. You have a lovely evening. Drive safe and take care, and I'll talk to you on the twenty third. Okay? No. You're honestly fine. Thank you so much for taking my call, and, yeah, we'll drive safely. That's the main thing. Yep. Yes. Oh, yeah. Look, you've done you've had a week. I tell you what. You are deserve to go home and have a good weekend and hopefully a drink or two. Thanks, Daniel. No worries. Will do. I'll talk to you soon. Thank you. See you later. 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Daniel. It's Sam from Mercy Financial. How are you this afternoon? Oh, I'm so sorry. Oh, yeah.\n\nWow. No. Wow. Yeah. Oh, Daniel.\n\nSo sorry. I had you booked it to go through your annual review today. It sounds like it might not be a good time to go through things. Did you wanna reschedule until a more suitable time? You've had a lot going on.\n\nYeah. No. That's that's okay. Well, I am fully booked next. No.\n\nPlease do not apologize in any way, shape, or form. It's absolutely fine. You've had a lot going on. I am unfortunately booked next week, but could I make it the following week, the July 23, maybe the Thursday afternoon? Or that's okay.\n\nYeah. Oh, wow. You made a mad dash. Yeah. Oh, that's him.\n\nYeah. Yep. Oh, norm normally, what day and time would fit you, and I'll just work it out to fit it in. What sort of day would normally be the best, and what's the time would normally fit you? Yep.\n\nYep. Yep. I can yeah. No problem at all. I do have 05:00 available that day.\n\nI don't have 05:30. I'm just thinking on the Wednesday, five o'clock would be okay? Absolutely. Yeah. Oh, perfect.\n\nWell, I'll book it in the Thursday, the twenty third at 5PM there. I'll make a little text message reminder because it is over a week away. It'll send you a message that day to let you know that we're calling. If you find it's not available, it doesn't suit you anymore, that's okay. Just let us know.\n\nWe'll make it work another day for you. Okay? Hopefully not. Yeah. Yeah.\n\nYep. Oh, it's very lucky. Yeah. No. Look.\n\nAll good. I've booked that one in for you. You have a lovely evening. Drive safe and take care, and I'll talk to you on the twenty third. Okay?\n\nNo. You're honestly fine. Thank you so much for taking my call, and, yeah, we'll drive safely. That's the main thing. Yep.\n\nYes. Oh, yeah. Look, you've done you've had a week. I tell you what. You are deserve to go home and have a good weekend and hopefully a drink or two.\n\nThanks, Daniel. No worries. Will do. I'll talk to you soon. Thank you.\n\nSee you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Daniel.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.10971016064286232},{"text":"It's Sam from Mercy Financial.","start":4.7999997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2049354463815689},{"text":"How are you this afternoon?","start":6.3199997,"end":7.54,"sentiment":"neutral","sentiment_score":0.243977153301239},{"text":"Oh, I'm so sorry.","start":18.195,"end":20.135,"sentiment":"neutral","sentiment_score":-0.2737983949482441},{"text":"Oh, 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you booked it to go through your annual review today.","start":44.864998,"end":47.665,"sentiment":"neutral","sentiment_score":-0.056430212842921414},{"text":"It sounds like it might not be a good time to go through things.","start":47.665,"end":51.024998,"sentiment":"neutral","sentiment_score":-0.3295630259173257},{"text":"Did you wanna reschedule until a more suitable time?","start":51.024998,"end":53.585,"sentiment":"neutral","sentiment_score":-0.14989272505044937},{"text":"You've had a lot going on.","start":53.585,"end":63.08,"sentiment":"negative","sentiment_score":-0.3549272306263447}],"sentiment":"neutral","sentiment_score":-0.20719465864605682,"num_words":43,"start":44.144997,"end":63.08},{"sentences":[{"text":"Yeah.","start":63.08,"end":63.56,"sentiment":"neutral","sentiment_score":-0.059485599398612976},{"text":"No.","start":63.56,"end":63.88,"sentiment":"neutral","sentiment_score":-0.12765370309352875},{"text":"That's that's okay.","start":63.88,"end":65.340004,"sentiment":"neutral","sentiment_score":-0.09265219916899999},{"text":"Well, I am fully booked next.","start":65.72,"end":68.145,"sentiment":"neutral","sentiment_score":-0.10456455498933792},{"text":"No.","start":68.384995,"end":68.865,"sentiment":"neutral","sentiment_score":-0.18464380502700808}],"sentiment":"neutral","sentiment_score":-0.10642725291351478,"num_words":12,"start":63.08,"end":68.865},{"sentences":[{"text":"Please do not apologize in any way, shape, or form.","start":68.865,"end":71.744995,"sentiment":"neutral","sentiment_score":-0.24571595191955567},{"text":"It's absolutely fine.","start":71.744995,"end":73.024994,"sentiment":"neutral","sentiment_score":0.08028226842482884},{"text":"You've had a lot going on.","start":73.024994,"end":75.045,"sentiment":"neutral","sentiment_score":-0.17898044486840567},{"text":"I am unfortunately booked next week, but could I make it the following week, the July 23, maybe the Thursday afternoon?","start":75.905,"end":83.284996,"sentiment":"neutral","sentiment_score":-0.19895669037387484},{"text":"Or that's okay.","start":84.06,"end":89.92,"sentiment":"neutral","sentiment_score":-0.20602268477280936}],"sentiment":"neutral","sentiment_score":-0.18805474268142566,"num_words":43,"start":68.865,"end":89.92},{"sentences":[{"text":"Yeah.","start":95.5,"end":96.0,"sentiment":"neutral","sentiment_score":-0.04778920114040375},{"text":"Oh, wow.","start":100.815,"end":101.715004,"sentiment":"positive","sentiment_score":0.5691147446632385},{"text":"You made a mad dash.","start":101.935,"end":103.395004,"sentiment":"positive","sentiment_score":0.6328945636749268},{"text":"Yeah.","start":107.775,"end":108.275,"sentiment":"neutral","sentiment_score":0.21364560723304749},{"text":"Oh, that's 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you?","start":127.855,"end":132.035,"sentiment":"neutral","sentiment_score":0.03851625947829555},{"text":"Yep.","start":135.81001,"end":136.31001,"sentiment":"neutral","sentiment_score":0.10361433029174805}],"sentiment":"neutral","sentiment_score":0.04539119470864535,"num_words":40,"start":115.97,"end":136.31001},{"sentences":[{"text":"Yep.","start":137.25,"end":137.75,"sentiment":"neutral","sentiment_score":0.09647219628095628},{"text":"Yep.","start":150.61499,"end":151.11499,"sentiment":"neutral","sentiment_score":0.15401434898376465},{"text":"I can yeah.","start":151.655,"end":153.015,"sentiment":"neutral","sentiment_score":0.11406250794728595},{"text":"No problem at all.","start":153.015,"end":153.97499,"sentiment":"neutral","sentiment_score":0.14632701501250267},{"text":"I do have 05:00 available that 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Thursday, the twenty third at 5PM there.","start":190.74,"end":194.92001,"sentiment":"neutral","sentiment_score":0.19812620259248293},{"text":"I'll make a little text message reminder because it is over a week away.","start":195.38,"end":198.76001,"sentiment":"neutral","sentiment_score":1.0336350117410933e-6},{"text":"It'll send you a message that day to let you know that we're calling.","start":198.82,"end":202.035,"sentiment":"neutral","sentiment_score":0.021113773209175894},{"text":"If you find it's not available, it doesn't suit you anymore, that's okay.","start":202.035,"end":206.035,"sentiment":"neutral","sentiment_score":-0.08753946480842736},{"text":"Just let us know.","start":206.035,"end":207.155,"sentiment":"neutral","sentiment_score":0.008714341558516026}],"sentiment":"neutral","sentiment_score":0.030484349193886436,"num_words":58,"start":190.74,"end":207.155},{"sentences":[{"text":"We'll make it work another day for you.","start":207.155,"end":209.475,"sentiment":"neutral","sentiment_score":0.0572757322806865},{"text":"Okay?","start":209.475,"end":209.975,"sentiment":"neutral","sentiment_score":0.02197596989572048},{"text":"Hopefully not.","start":218.5,"end":219.56,"sentiment":"neutral","sentiment_score":-0.14075112342834473},{"text":"Yeah.","start":219.94,"end":220.44,"sentiment":"neutral","sentiment_score":-0.04596636816859245},{"text":"Yeah.","start":228.84499,"end":229.34499,"sentiment":"neutral","sentiment_score":-0.07394254952669144}],"sentiment":"neutral","sentiment_score":0.006059281814556856,"num_words":13,"start":207.155,"end":229.34499},{"sentences":[{"text":"Yep.","start":233.245,"end":233.745,"sentiment":"neutral","sentiment_score":0.043868716806173325},{"text":"Oh, it's very lucky.","start":233.965,"end":235.745,"sentiment":"neutral","sentiment_score":0.25752827525138855},{"text":"Yeah.","start":235.885,"end":236.28499,"sentiment":"neutral","sentiment_score":0.1203250139951706},{"text":"No.","start":236.28499,"end":236.605,"sentiment":"neutral","sentiment_score":0.10707955062389374},{"text":"Look.","start":236.605,"end":236.92499,"sentiment":"neutral","sentiment_score":0.17533621191978457}],"sentiment":"neutral","sentiment_score":0.18459032429382205,"num_words":8,"start":233.245,"end":236.92499},{"sentences":[{"text":"All good.","start":236.92499,"end":237.405,"sentiment":"neutral","sentiment_score":0.305157870054245},{"text":"I've booked that one in for you.","start":237.405,"end":238.92499,"sentiment":"positive","sentiment_score":0.4313901535102299},{"text":"You have a lovely evening.","start":238.92499,"end":240.28499,"sentiment":"positive","sentiment_score":0.5622177600860596},{"text":"Drive safe and take care, and I'll talk to you on the twenty third.","start":240.28499,"end":243.65001,"sentiment":"neutral","sentiment_score":0.24440401579652513},{"text":"Okay?","start":243.65001,"end":244.15001,"sentiment":"neutral","sentiment_score":0.1577565371990204}],"sentiment":"positive","sentiment_score":0.3455361508089921,"num_words":29,"start":236.92499,"end":244.15001},{"sentences":[{"text":"No.","start":248.21,"end":248.53,"sentiment":"neutral","sentiment_score":-0.04063328355550766},{"text":"You're honestly fine.","start":248.53,"end":249.81,"sentiment":"neutral","sentiment_score":0.12160416444142659},{"text":"Thank you so much for taking my call, and, yeah, we'll drive safely.","start":249.81,"end":253.09,"sentiment":"positive","sentiment_score":0.34958841135868657},{"text":"That's the main thing.","start":253.09,"end":254.23,"sentiment":"neutral","sentiment_score":0.17465361580252647},{"text":"Yep.","start":259.665,"end":260.165,"sentiment":"neutral","sentiment_score":0.007544829975813627}],"sentiment":"neutral","sentiment_score":0.25340853866443713,"num_words":22,"start":248.21,"end":260.165},{"sentences":[{"text":"Yes.","start":262.065,"end":262.565,"sentiment":"neutral","sentiment_score":0.04760107398033142},{"text":"Oh, yeah.","start":267.10498,"end":269.01,"sentiment":"neutral","sentiment_score":0.08374099805951118},{"text":"Look, you've done you've had a week.","start":269.07,"end":270.66998,"sentiment":"neutral","sentiment_score":0.1581528995718275},{"text":"I tell you what.","start":270.66998,"end":271.55,"sentiment":"neutral","sentiment_score":0.2140161097049713},{"text":"You are deserve to go home and have a good weekend and hopefully a drink or two.","start":271.55,"end":275.57,"sentiment":"positive","sentiment_score":0.43243517770486717}],"sentiment":"neutral","sentiment_score":0.3074069621582185,"num_words":31,"start":262.065,"end":275.57},{"sentences":[{"text":"Thanks, Daniel.","start":279.48892,"end":280.38892,"sentiment":"neutral","sentiment_score":0.19863228499889374},{"text":"No worries.","start":280.60892,"end":281.34894,"sentiment":"neutral","sentiment_score":0.0787428542971611},{"text":"Will do.","start":281.40894,"end":281.88892,"sentiment":"neutral","sentiment_score":0.14677287638187408},{"text":"I'll talk to you soon.","start":281.88892,"end":282.84894,"sentiment":"neutral","sentiment_score":0.13179074674844743},{"text":"Thank you.","start":282.84894,"end":283.48892,"sentiment":"positive","sentiment_score":0.33569927513599396}],"sentiment":"neutral","sentiment_score":0.16758833195154482,"num_words":13,"start":279.48892,"end":283.48892},{"sentences":[{"text":"See you later.","start":283.48892,"end":284.30893,"sentiment":"neutral","sentiment_score":0.23091684778531393},{"text":"Bye.","start":284.52893,"end":285.02893,"sentiment":"neutral","sentiment_score":0.2027357816696167}],"sentiment":"neutral","sentiment_score":0.22387158125638962,"num_words":4,"start":283.48892,"end":285.02893}]}}]},{"alternatives":[{"transcript":"Hello? Daniel speaking. Oh, well, because I went unexpectedly Yeah. I how? Well, long story, my father broke his neck on Friday, and he got he's okay. Well, believe it or not, he's okay. He got rushed to Melbourne. We're in Albury. He got rushed to Melbourne, and today, he got discharged. So I've been down to Melbourne and back today, which is like a four hour trip sort of. Three hour trip. I'm still on my way. I'll drop him off home now, and I'm on my way home now. So myself. Yep. That's alright. I I I probably could because I know driving along where I'm driving service is terrible. So yeah. Yeah. Sorry about that. Thursday. I'm just trying to think not next. I'm just trying to think because today was the spare day for me, which didn't turn out to be a spare day. I only found out last night I could go down and pick him up. So which is which is which is which is a good thing because now he's home. He's in a next break thingy, and yeah. Anyway, he's in care of his with his his partner. So yeah. Anyway, I was just trying to think so. Not next week. Monday when so Yeah. Look. The 05:30 is pretty good, if that's still okay. I'm just trying to think not next week, week after. So it's the same week. So, yeah, Thursday. Yeah. If it's not next week and, yeah, if we make it the same time Thursday week, that'll be fine. We should be fine. Yeah. Yeah. Yeah. Five five. Yep. Yeah. Make it to five. Five will be fine because today is the day I'm usually when I finish work, I don't have anything on. Usually, every other day, something's going on. So today, I don't have much going on, which obviously turned out driving an eight hour day. But yeah. But that was totally worth it, though, so to get him home. So yeah. Right. Okay. Oh, look. We should be fine for that one. Yeah. Unless that goes, break neck again, and all that goes on. But far Nah. Nah. He he he's got another he's got three months of sitting in this next pricing he's in there. So yeah. So I don't think he could go next to the next three months. So anyway. Awesome. Thank you so much. Sorry for that. I'm a big Yep. No worries. Yeah. I've got about half an hour. It's about twenty minutes of it out of service area where I've got the yeah. Which is great. Yeah. Thanks. No worries. Alright. Oh, cheese. Okay. So thank you. 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Daniel speaking. Oh, well, because I went unexpectedly Yeah. I how? Well, long story, my father broke his neck on Friday, and he got he's okay.\n\nWell, believe it or not, he's okay. He got rushed to Melbourne. We're in Albury. He got rushed to Melbourne, and today, he got discharged. So I've been down to Melbourne and back today, which is like a four hour trip sort of.\n\nThree hour trip. I'm still on my way. I'll drop him off home now, and I'm on my way home now. So myself. Yep.\n\nThat's alright. I I I probably could because I know driving along where I'm driving service is terrible. So yeah. Yeah. Sorry about that.\n\nThursday. I'm just trying to think not next. I'm just trying to think because today was the spare day for me, which didn't turn out to be a spare day. I only found out last night I could go down and pick him up. So which is which is which is which is a good thing because now he's home.\n\nHe's in a next break thingy, and yeah. Anyway, he's in care of his with his his partner. So yeah. Anyway, I was just trying to think so. Not next week.\n\nMonday when so Yeah. Look. The 05:30 is pretty good, if that's still okay. I'm just trying to think not next week, week after. So it's the same week.\n\nSo, yeah, Thursday. Yeah. If it's not next week and, yeah, if we make it the same time Thursday week, that'll be fine. We should be fine. Yeah.\n\nYeah. Yeah. Five five. Yep. Yeah.\n\nMake it to five. Five will be fine because today is the day I'm usually when I finish work, I don't have anything on. Usually, every other day, something's going on. So today, I don't have much going on, which obviously turned out driving an eight hour day. But yeah.\n\nBut that was totally worth it, though, so to get him home. So yeah. Right. Okay. Oh, look.\n\nWe should be fine for that one. Yeah. Unless that goes, break neck again, and all that goes on. But far Nah. Nah.\n\nHe he he's got another he's got three months of sitting in this next pricing he's in there. So yeah. So I don't think he could go next to the next three months. So anyway. Awesome.\n\nThank you so much. Sorry for that. I'm a big Yep. No worries. Yeah.\n\nI've got about half an hour. It's about twenty minutes of it out of service area where I've got the yeah. Which is great. Yeah. Thanks.\n\nNo worries. Alright. Oh, cheese. Okay. So thank you.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.01514982059597969},{"text":"Daniel speaking.","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.013980759307742119},{"text":"Oh, well, because I went unexpectedly Yeah.","start":8.72,"end":13.695,"sentiment":"neutral","sentiment_score":-0.06024157455457108},{"text":"I how?","start":13.695,"end":14.594999,"sentiment":"neutral","sentiment_score":-0.03613874129951},{"text":"Well, long story, my father broke his neck on Friday, and he got he's okay.","start":14.594999,"end":22.035,"sentiment":"neutral","sentiment_score":-0.2270721555997928}],"sentiment":"neutral","sentiment_score":-0.14284961108394242,"num_words":27,"start":1.76,"end":22.035},{"sentences":[{"text":"Well, believe it or not, he's okay.","start":22.035,"end":23.735,"sentiment":"neutral","sentiment_score":0.05551431381276676},{"text":"He got rushed to 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now.","start":38.690002,"end":41.83,"sentiment":"neutral","sentiment_score":0.10445130960299419},{"text":"So myself.","start":41.89,"end":43.190002,"sentiment":"neutral","sentiment_score":0.008926749229431152},{"text":"Yep.","start":44.815,"end":45.315,"sentiment":"neutral","sentiment_score":-0.035351358354091644}],"sentiment":"neutral","sentiment_score":0.09473728264371555,"num_words":24,"start":36.21,"end":45.315},{"sentences":[{"text":"That's alright.","start":45.415,"end":46.515,"sentiment":"neutral","sentiment_score":-0.05033896118402481},{"text":"I I I probably could because I know driving along where I'm driving service is terrible.","start":56.175,"end":62.129997,"sentiment":"negative","sentiment_score":-0.4542034696787596},{"text":"So yeah.","start":62.269997,"end":63.489998,"sentiment":"neutral","sentiment_score":-0.11239436641335487},{"text":"Yeah.","start":66.11,"end":66.59,"sentiment":"neutral","sentiment_score":-0.043043993413448334},{"text":"Sorry about that.","start":66.59,"end":67.729996,"sentiment":"neutral","sentiment_score":-0.17462342977523804}],"sentiment":"negative","sentiment_score":-0.3399848521997531,"num_words":24,"start":45.415,"end":67.729996},{"sentences":[{"text":"Thursday.","start":86.68,"end":87.18,"sentiment":"neutral","sentiment_score":-0.19767360389232635},{"text":"I'm just trying to think not next.","start":87.24,"end":88.92,"sentiment":"neutral","sentiment_score":-0.31598169037273954},{"text":"I'm just trying to think because today was the spare day for me, which didn't turn out to be a spare day.","start":88.92,"end":94.78,"sentiment":"neutral","sentiment_score":-0.2289324843070724},{"text":"I only found out last night I could go down and pick him up.","start":96.759995,"end":99.72,"sentiment":"neutral","sentiment_score":-0.0430893711745739},{"text":"So which is which is which is which is a good thing because now he's home.","start":99.72,"end":107.075,"sentiment":"positive","sentiment_score":0.656176982447505}],"sentiment":"neutral","sentiment_score":0.040825340524315835,"num_words":60,"start":86.68,"end":107.075},{"sentences":[{"text":"He's in a next break thingy, and yeah.","start":107.615,"end":110.814995,"sentiment":"neutral","sentiment_score":0.16163286287337542},{"text":"Anyway, he's in care of his with his his partner.","start":110.814995,"end":114.835,"sentiment":"neutral","sentiment_score":0.13400430381298065},{"text":"So yeah.","start":114.975,"end":115.86,"sentiment":"neutral","sentiment_score":0.06806052476167679},{"text":"Anyway, I was just trying to think so.","start":115.94,"end":118.340004,"sentiment":"neutral","sentiment_score":0.0031946254894137383},{"text":"Not next week.","start":118.340004,"end":119.48,"sentiment":"neutral","sentiment_score":-0.049888247003157936}],"sentiment":"neutral","sentiment_score":0.08532642753374192,"num_words":31,"start":107.615,"end":119.48},{"sentences":[{"text":"Monday when so Yeah.","start":121.62,"end":132.775,"sentiment":"neutral","sentiment_score":0.02283855783753097},{"text":"Look.","start":132.775,"end":133.095,"sentiment":"neutral","sentiment_score":0.061073146760463715},{"text":"The 05:30 is pretty good, if that's still okay.","start":133.095,"end":136.315,"sentiment":"neutral","sentiment_score":0.18288100096914503},{"text":"I'm just trying to think not next week, week after.","start":138.535,"end":141.815,"sentiment":"neutral","sentiment_score":0.02711683474481106},{"text":"So it's the same week.","start":141.815,"end":142.935,"sentiment":"neutral","sentiment_score":0.05011443123221397}],"sentiment":"neutral","sentiment_score":0.08000334104972667,"num_words":29,"start":121.62,"end":142.935},{"sentences":[{"text":"So, yeah, Thursday.","start":142.935,"end":143.895,"sentiment":"neutral","sentiment_score":0.058213721960783005},{"text":"Yeah.","start":143.895,"end":144.135,"sentiment":"neutral","sentiment_score":0.07699418067932129},{"text":"If it's not next week and, yeah, if we make it the same time Thursday week, that'll be fine.","start":144.135,"end":150.87,"sentiment":"neutral","sentiment_score":0.08343952982441376},{"text":"We should be fine.","start":150.87,"end":151.75,"sentiment":"neutral","sentiment_score":0.2350856401026249},{"text":"Yeah.","start":151.75,"end":152.25,"sentiment":"neutral","sentiment_score":0.11054405570030212}],"sentiment":"neutral","sentiment_score":0.10313832247629762,"num_words":28,"start":142.935,"end":152.25},{"sentences":[{"text":"Yeah.","start":159.43001,"end":159.93001,"sentiment":"neutral","sentiment_score":0.00786882359534502},{"text":"Yeah.","start":160.945,"end":161.265,"sentiment":"neutral","sentiment_score":0.016395611688494682},{"text":"Five five.","start":161.265,"end":162.245,"sentiment":"neutral","sentiment_score":0.012236449867486954},{"text":"Yep.","start":163.905,"end":164.405,"sentiment":"neutral","sentiment_score":0.03916998207569122},{"text":"Yeah.","start":166.225,"end":166.465,"sentiment":"neutral","sentiment_score":0.04481599479913711}],"sentiment":"neutral","sentiment_score":0.022120551982273657,"num_words":6,"start":159.43001,"end":166.465},{"sentences":[{"text":"Make it to five.","start":166.465,"end":167.265,"sentiment":"neutral","sentiment_score":0.04278871789574623},{"text":"Five will be fine because today is the day I'm usually when I finish work, I don't have anything on.","start":167.265,"end":174.065,"sentiment":"neutral","sentiment_score":0.026799700874835252},{"text":"Usually, every other day, something's going on.","start":174.065,"end":176.09999,"sentiment":"neutral","sentiment_score":-0.034923918811338286},{"text":"So today, I don't have much going on, which obviously turned out driving an eight hour day.","start":176.09999,"end":183.14,"sentiment":"neutral","sentiment_score":-0.060588836669921875},{"text":"But yeah.","start":183.14,"end":185.23999,"sentiment":"neutral","sentiment_score":0.16194692999124527}],"sentiment":"neutral","sentiment_score":-0.004868698120117188,"num_words":50,"start":166.465,"end":185.23999},{"sentences":[{"text":"But that was totally worth it, though, so to get him home.","start":185.7,"end":188.65999,"sentiment":"positive","sentiment_score":0.4040699029962222},{"text":"So yeah.","start":188.65999,"end":189.56,"sentiment":"neutral","sentiment_score":0.26085565984249115},{"text":"Right.","start":195.635,"end":196.135,"sentiment":"neutral","sentiment_score":0.04665832966566086},{"text":"Okay.","start":209.98,"end":210.48,"sentiment":"neutral","sentiment_score":0.011556675657629968},{"text":"Oh, look.","start":210.86,"end":211.26,"sentiment":"neutral","sentiment_score":0.040391089394688606}],"sentiment":"neutral","sentiment_score":0.30608596331957316,"num_words":18,"start":185.7,"end":211.26},{"sentences":[{"text":"We should be fine for that one.","start":211.26,"end":212.95999,"sentiment":"neutral","sentiment_score":0.09837517887353897},{"text":"Yeah.","start":213.18,"end":213.68,"sentiment":"neutral","sentiment_score":-0.024646637961268425},{"text":"Unless that goes, break neck again, and all that goes on.","start":213.73999,"end":217.01999,"sentiment":"neutral","sentiment_score":-0.13885553993962027},{"text":"But far Nah.","start":217.01999,"end":220.745,"sentiment":"neutral","sentiment_score":-0.09193329513072968},{"text":"Nah.","start":221.605,"end":221.765,"sentiment":"neutral","sentiment_score":-0.049336835741996765}],"sentiment":"neutral","sentiment_score":-0.051676871578978455,"num_words":23,"start":211.26,"end":221.765},{"sentences":[{"text":"He he he's got another he's got three months of sitting in this next pricing he's in there.","start":221.765,"end":228.005,"sentiment":"neutral","sentiment_score":-0.099818158066935},{"text":"So yeah.","start":228.005,"end":228.885,"sentiment":"neutral","sentiment_score":-0.06636147573590279},{"text":"So I don't think he could go next to the next three months.","start":228.885,"end":232.485,"sentiment":"neutral","sentiment_score":-0.12970915895241958},{"text":"So anyway.","start":232.485,"end":233.545,"sentiment":"neutral","sentiment_score":-0.029965495690703392},{"text":"Awesome.","start":245.25,"end":245.57,"sentiment":"positive","sentiment_score":0.40792763233184814}],"sentiment":"neutral","sentiment_score":-0.09076867283632357,"num_words":36,"start":221.765,"end":245.57},{"sentences":[{"text":"Thank you so much.","start":245.57,"end":246.69,"sentiment":"positive","sentiment_score":0.43236328661441803},{"text":"Sorry for that.","start":246.69,"end":247.75,"sentiment":"neutral","sentiment_score":0.062293299163381256},{"text":"I'm a big Yep.","start":247.96,"end":255.095,"sentiment":"neutral","sentiment_score":-0.006665071006864309},{"text":"No worries.","start":255.095,"end":255.655,"sentiment":"neutral","sentiment_score":0.04785916209220886},{"text":"Yeah.","start":255.655,"end":255.815,"sentiment":"neutral","sentiment_score":0.03016740269958973}],"sentiment":"neutral","sentiment_score":0.143968463343169,"num_words":14,"start":245.57,"end":255.815},{"sentences":[{"text":"I've got about half an hour.","start":255.815,"end":257.095,"sentiment":"neutral","sentiment_score":0.03025984950363636},{"text":"It's about twenty minutes of it out of service area where I've got the yeah.","start":257.095,"end":262.055,"sentiment":"neutral","sentiment_score":0.014782579119006793},{"text":"Which is great.","start":262.055,"end":271.81,"sentiment":"neutral","sentiment_score":0.19613044088085493},{"text":"Yeah.","start":276.655,"end":277.155,"sentiment":"neutral","sentiment_score":0.151152566075325},{"text":"Thanks.","start":277.535,"end":278.015,"sentiment":"neutral","sentiment_score":0.2286258190870285}],"sentiment":"neutral","sentiment_score":0.0527487496773784,"num_words":26,"start":255.815,"end":278.015},{"sentences":[{"text":"No worries.","start":278.015,"end":278.755,"sentiment":"neutral","sentiment_score":0.113418348133564},{"text":"Alright.","start":278.975,"end":279.475,"sentiment":"neutral","sentiment_score":0.1624414026737213},{"text":"Oh, cheese.","start":279.615,"end":280.435,"sentiment":"neutral","sentiment_score":0.14426285028457642},{"text":"Okay.","start":281.135,"end":281.635,"sentiment":"neutral","sentiment_score":0.1088980957865715},{"text":"So thank you.","start":282.095,"end":285.535,"sentiment":"neutral","sentiment_score":0.22464843591054282}],"sentiment":"neutral","sentiment_score":0.16229413366980022,"num_words":9,"start":278.015,"end":285.535},{"sentences":[{"text":"Bye bye.","start":285.535,"end":286.195,"sentiment":"neutral","sentiment_score":0.028672747313976288}],"sentiment":"neutral","sentiment_score":0.028672747313976288,"num_words":2,"start":285.535,"end":286.195}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Daniel speaking.\n\nChannel 0: Hi, Daniel. It's Sam from Mercy Financial. How are you this afternoon?\n\nChannel 1: Oh, well, because I went unexpectedly Yeah. I how? Well, long story, my father broke his neck on Friday, and\n\nChannel 0: Oh, I'm\n\nChannel 1: he got\n\nChannel 0: so sorry. Oh,\n\nChannel 1: he's okay. Well, believe it or not, he's okay.\n\nChannel 0: yeah.\n\nChannel 1: He got\n\nChannel 0: Wow.\n\nChannel 1: rushed to Melbourne. We're in Albury. He got rushed to Melbourne,\n\nChannel 0: No.\n\nChannel 1: and\n\nChannel 0: Wow.\n\nChannel 1: today, he got discharged. So I've been down to Melbourne and back today, which is like a four hour trip sort of. Three\n\nChannel 0: Yeah.\n\nChannel 1: hour trip. I'm still on my way. I'll drop him off home now, and I'm on my way home now. So myself.\n\nChannel 0: Oh, Daniel. So sorry.\n\nChannel 1: Yep.\n\nChannel 0: I had you booked\n\nChannel 1: That's\n\nChannel 0: it to go through\n\nChannel 1: alright.\n\nChannel 0: your annual review today. It sounds like it might not be a good time to go through things. Did you wanna reschedule until a more suitable time? You've had a lot going\n\nChannel 1: I I I probably could because I know driving along where I'm driving service is terrible. So\n\nChannel 0: on.\n\nChannel 1: yeah.\n\nChannel 0: Yeah. No. That's that's okay. Well,\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Sorry\n\nChannel 0: am fully\n\nChannel 1: about that.\n\nChannel 0: booked next. No. Please do not apologize in any way, shape, or form. It's absolutely fine. You've had a lot going on.\n\nI am unfortunately booked next week, but could I make it the following week, the July 23, maybe the Thursday afternoon? Or\n\nChannel 1: Thursday. I'm just trying to think not next. I'm\n\nChannel 0: that's\n\nChannel 1: just trying\n\nChannel 0: okay.\n\nChannel 1: to think because today was the spare day for me, which didn't turn out to be a spare day.\n\nChannel 0: Yeah.\n\nChannel 1: I only found out last night I could go down and pick him up. So\n\nChannel 0: Oh, wow. You made a\n\nChannel 1: which\n\nChannel 0: mad dash.\n\nChannel 1: is which is which is which is a good thing because now he's home. He's in\n\nChannel 0: Yeah.\n\nChannel 1: a next break thingy, and yeah. Anyway,\n\nChannel 0: Oh, that's\n\nChannel 1: he's in care of his with his his partner. So yeah.\n\nChannel 0: him.\n\nChannel 1: Anyway,\n\nChannel 0: Yeah.\n\nChannel 1: I was just trying to think so. Not next week.\n\nChannel 0: Yep.\n\nChannel 1: Monday when so\n\nChannel 0: Oh, norm normally, what day and time would fit you, and I'll just work it out to fit it in. What sort of day would normally be the best, and what's the time would normally fit you?\n\nChannel 1: Yeah. Look. The 05:30 is pretty good, if that's still\n\nChannel 0: Yep.\n\nChannel 1: okay.\n\nChannel 0: Yep.\n\nChannel 1: I'm just trying to think not next week, week after. So it's the same week. So, yeah, Thursday. Yeah. If it's not next week and, yeah, if we make it the same time Thursday week, that'll be fine.\n\nChannel 0: Yep.\n\nChannel 1: We should be fine.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: can yeah. No problem at all. I do have 05:00 available that day. I don't have 05:30. I'm just\n\nChannel 1: Yeah.\n\nChannel 0: thinking on\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: Five\n\nChannel 0: Wednesday,\n\nChannel 1: five.\n\nChannel 0: five\n\nChannel 1: Yep.\n\nChannel 0: o'clock would be okay?\n\nChannel 1: Yeah. Make it to five. Five will be fine because today is the day I'm usually when I finish work, I don't have anything on. Usually, every other day, something's going on. So today, I don't have much going on, which obviously turned out driving an eight hour\n\nChannel 0: Absolutely.\n\nChannel 1: day. But\n\nChannel 0: Yeah.\n\nChannel 1: yeah. But that was totally worth it, though, so to get him home. So yeah.\n\nChannel 0: Oh, perfect. Well, I'll book it in the Thursday, the twenty third at 5PM there. I'll\n\nChannel 1: Right.\n\nChannel 0: make a little text message reminder because it is over a week away. It'll send you a message that day to let you know that we're calling. If you find it's not available, it doesn't suit you anymore, that's okay. Just let us know. We'll make it work another day for you.\n\nOkay?\n\nChannel 1: Okay. Oh, look. We should be fine for that one. Yeah. Unless that goes, break neck again, and all that goes on.\n\nBut far\n\nChannel 0: Hopefully not. Yeah.\n\nChannel 1: Nah. Nah. He he he's got another he's got three months of sitting in this next pricing he's in there. So yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So I don't think he could go next to the next three months. So anyway.\n\nChannel 0: Yep. Oh, it's very lucky. Yeah. No. Look.\n\nAll good. I've booked that one in for you. You have a lovely evening. Drive safe and take care, and I'll talk to you on the twenty third. Okay?\n\nChannel 1: Awesome. Thank you so much. Sorry for that. I'm a\n\nChannel 0: No.\n\nChannel 1: big\n\nChannel 0: You're honestly fine. Thank you so much for taking my call, and, yeah, we'll drive safely. That's the main thing.\n\nChannel 1: Yep. No worries. Yeah. I've got about half an hour. It's about twenty minutes of it out of service\n\nChannel 0: Yep.\n\nChannel 1: area where I've got the yeah. Which\n\nChannel 0: Yes.\n\nChannel 1: is\n\nChannel 0: Oh, yeah. Look, you've done you've had a week. I tell you what.\n\nChannel 1: great.\n\nChannel 0: You are deserve to go home and have a good weekend and hopefully a drink or two.\n\nChannel 1: Yeah. Thanks. No worries. Alright.\n\nChannel 0: Thanks,\n\nChannel 1: Oh,\n\nChannel 0: Daniel.\n\nChannel 1: cheese.\n\nChannel 0: No worries.\n\nChannel 1: Okay.\n\nChannel 0: Will do. I'll talk\n\nChannel 1: So\n\nChannel 0: to you soon. Thank you. See you later. Bye.\n\nChannel 1: thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.76,"end":2.24,"sentiment":"neutral","sentiment_score":0.01514982059597969},{"text":"Daniel speaking.","start":2.24,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.013980759307742119}],"sentiment":"neutral","sentiment_score":0.01437044640382131,"channel":1,"num_words":3,"start":1.76,"end":3.1399999},{"sentences":[{"text":"Hi, Daniel.","start":4.08,"end":4.7999997,"sentiment":"neutral","sentiment_score":0.10971016064286232},{"text":"It's Sam from Mercy Financial.","start":4.7999997,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.2049354463815689},{"text":"How are you this afternoon?","start":6.3199997,"end":7.54,"sentiment":"neutral","sentiment_score":0.243977153301239}],"sentiment":"neutral","sentiment_score":0.2053319433083137,"channel":0,"num_words":12,"start":4.08,"end":7.54},{"sentences":[{"text":"Oh, well, because I went unexpectedly Yeah.","start":8.72,"end":13.695,"sentiment":"neutral","sentiment_score":-0.06024157455457108},{"text":"I how?","start":13.695,"end":14.594999,"sentiment":"neutral","sentiment_score":-0.03613874129951},{"text":"Well, long story, my father broke his neck on Friday, and","start":14.594999,"end":18.215,"sentiment":"neutral","sentiment_score":-0.259400104934519}],"sentiment":"neutral","sentiment_score":-0.16736848293803633,"channel":1,"num_words":20,"start":8.72,"end":18.215},{"sentences":[{"text":"Oh, I'm","start":18.195,"end":19.235,"sentiment":"neutral","sentiment_score":-0.25952938199043274}],"sentiment":"neutral","sentiment_score":-0.25952938199043274,"channel":0,"num_words":2,"start":18.195,"end":19.235},{"sentences":[{"text":"he got","start":18.914999,"end":19.314999,"sentiment":"neutral","sentiment_score":-0.318210631608963}],"sentiment":"neutral","sentiment_score":-0.318210631608963,"channel":1,"num_words":2,"start":18.914999,"end":19.314999},{"sentences":[{"text":"so sorry.","start":19.235,"end":20.135,"sentiment":"neutral","sentiment_score":-0.28806740790605545},{"text":"Oh,","start":21.075,"end":21.575,"sentiment":"neutral","sentiment_score":-0.009452525526285172}],"sentiment":"neutral","sentiment_score":-0.19519578044613203,"channel":0,"num_words":3,"start":19.235,"end":21.575},{"sentences":[{"text":"he's okay.","start":21.235,"end":22.035,"sentiment":"neutral","sentiment_score":0.041870041750371456},{"text":"Well, believe it or not, he's okay.","start":22.035,"end":23.735,"sentiment":"neutral","sentiment_score":0.05551431381276676}],"sentiment":"neutral","sentiment_score":0.05248225335445669,"channel":1,"num_words":9,"start":21.235,"end":23.735},{"sentences":[{"text":"yeah.","start":23.395,"end":23.895,"sentiment":"neutral","sentiment_score":0.059349410235881805}],"sentiment":"neutral","sentiment_score":0.059349410235881805,"channel":0,"num_words":1,"start":23.395,"end":23.895},{"sentences":[{"text":"He 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The representative offers to reschedule the appointment for the following week and they agree on a time and date. The call ends with the representative thanking Daniel and reminding him to drive safely."},"intents":{"segments":[{"text":"I only found out last night I could go down and pick him up.","start_word":271,"end_word":284,"intents":[{"intent":"Choose option","confidence_score":0.000002928867}]},{"text":"Well, I'll book it in the Thursday, the twenty third at 5PM there. I'll Right.","start_word":545,"end_word":559,"intents":[{"intent":"Book appointment","confidence_score":0.3751221}]},{"text":"If you find it's not available, it doesn't suit you anymore, that's okay. Just let us know. We'll make it work another day for you. Okay? Okay.","start_word":587,"end_word":613,"intents":[{"intent":"Update availability","confidence_score":0.0033510036}]}]},"sentiments":{"segments":[{"text":"Hello? Daniel speaking. Hi, Daniel. It's Sam from Mercy Financial. How are you this afternoon? Oh, well, because I went unexpectedly Yeah. I how? Well, long story, my father broke his neck on Friday, and Oh, I'm he got so sorry. Oh, he's okay. Well, believe it or not, he's okay. yeah. He got Wow. rushed to Melbourne. We're in Albury. He got rushed to Melbourne, No. and Wow. today, he got discharged. So I've been down to Melbourne and back today, which is like a four hour trip sort of. Three Yeah. hour trip. I'm still on my way. I'll drop him off home now, and I'm on my way home now. So myself. Oh, Daniel. So sorry. Yep. I had you booked That's it to go through alright. your annual review today. It sounds like it might not be a good time to go through things. Did you wanna reschedule until a more suitable time?","start_word":0,"end_word":156,"sentiment":"neutral","sentiment_score":-0.03424207866191864},{"text":"You've had a lot going I I I probably could because I know driving along where I'm driving service is terrible.","start_word":157,"end_word":177,"sentiment":"negative","sentiment_score":-0.4416114091873169},{"text":"So on. yeah. Yeah. No. That's that's okay. Well, Yeah. I Sorry am fully about that. booked next. No. Please do not apologize in any way, shape, or form. It's absolutely fine. You've had a lot going on. I am unfortunately booked next week, but could I make it the following week, the July 23, maybe the Thursday afternoon? Or Thursday. I'm just trying to think not next. I'm that's just trying okay. to think because today was the spare day for me, which didn't turn out to be a spare day. Yeah. I only found out last night I could go down and pick him up.","start_word":178,"end_word":284,"sentiment":"neutral","sentiment_score":-0.1680372953414917},{"text":"So Oh, wow. You made a which mad dash. is which is which is which is a good thing because now he's home.","start_word":285,"end_word":307,"sentiment":"positive","sentiment_score":0.6465702652931213},{"text":"He's in Yeah. a next break thingy, and yeah. Anyway, Oh, that's he's in care of his with his his partner. So yeah. him. Anyway, Yeah. I was just trying to think so. Not next week. Yep. Monday when so Oh, norm normally, what day and time would fit you, and I'll just work it out to fit it in. What sort of day would normally be the best, and what's the time would normally fit you? Yeah. Look. The 05:30 is pretty good, if that's still Yep. okay. Yep. I'm just trying to think not next week, week after. So it's the same week. So, yeah, Thursday. Yeah. If it's not next week and, yeah, if we make it the same time Thursday week, that'll be fine. Yep. We should be fine. I Yeah. can yeah. No problem at all. I do have 05:00 available that day. I don't have 05:30. I'm just Yeah. thinking on Yeah. the Five Wednesday, five. five Yep. o'clock would be okay? Yeah. Make it to five. Five will be fine because today is the day I'm usually when I finish work, I don't have anything on. Usually, every other day, something's going on. So today, I don't have much going on, which obviously turned out driving an eight hour Absolutely. day. But Yeah. yeah.","start_word":308,"end_word":528,"sentiment":"neutral","sentiment_score":0.057935845106840134},{"text":"But that was totally worth it, though, so to get him home.","start_word":529,"end_word":540,"sentiment":"positive","sentiment_score":0.396659255027771},{"text":"So yeah.","start_word":541,"end_word":542,"sentiment":"neutral","sentiment_score":0.2635793089866638},{"text":"Oh, perfect.","start_word":543,"end_word":544,"sentiment":"positive","sentiment_score":0.5196128487586975},{"text":"Well, I'll book it in the Thursday, the twenty third at 5PM there. I'll Right. make a little text message reminder because it is over a week away. It'll send you a message that day to let you know that we're calling. If you find it's not available, it doesn't suit you anymore, that's okay. Just let us know. We'll make it work another day for you. Okay? Okay. Oh, look. We should be fine for that one. Yeah. Unless that goes, break neck again, and all that goes on. But far Hopefully not. Yeah. Nah. Nah. He he he's got another he's got three months of sitting in this next pricing he's in there. So yeah. Yeah. So I don't think he could go next to the next three months. So anyway. Yep. Oh, it's very lucky. Yeah. No. Look. All good.","start_word":545,"end_word":687,"sentiment":"neutral","sentiment_score":-0.003902811166289803},{"text":"I've booked that one in for you. You have a lovely evening.","start_word":688,"end_word":699,"sentiment":"positive","sentiment_score":0.4752993881702423},{"text":"Drive safe and take care, and I'll talk to you on the twenty third. Okay?","start_word":700,"end_word":714,"sentiment":"neutral","sentiment_score":0.2325979471206665},{"text":"Awesome. Thank you so much.","start_word":715,"end_word":719,"sentiment":"positive","sentiment_score":0.42210596799850464},{"text":"Sorry for that. I'm No. a big You're honestly fine. Thank you so much for taking my call, and, yeah, we'll drive safely. That's the main thing. Yep. No worries. Yeah. I've got about half an hour. It's about twenty minutes of it out of service Yep. area where I've got the yeah. Which Yes. is Oh, yeah. Look, you've done you've had a week. I tell you what.","start_word":720,"end_word":788,"sentiment":"neutral","sentiment_score":0.11679282039403915},{"text":"great. You are deserve to go home and have a good weekend and hopefully a drink or two.","start_word":789,"end_word":806,"sentiment":"positive","sentiment_score":0.435979425907135},{"text":"Yeah. Thanks. No worries. Alright. Thanks, Oh, Daniel. cheese. No worries. Okay. Will do. I'll talk So to you soon. Thank you. See you later. Bye. thank you. Bye bye.","start_word":807,"end_word":836,"sentiment":"neutral","sentiment_score":0.17463858872652055}],"average":{"sentiment":"neutral","sentiment_score":0.04099803265603333}}}}