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Good afternoon. This is Maureen from Airtel, Texas. Yeah? Yes.\n\nSir, we got disconnected a while ago. Can you hear me? Yes. So regarding the issue you're experiencing, we already did a reboot on our end to the service to the service at the address. So for it to work on your end, you need to do a full power cycle with the router.\n\nOkay. Yeah. Keep it unplugged for twenty minutes. The tech turn it off. Then after that, plug it back in and check your Internet connection.\n\nSo I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Yeah. Or unplug the power cord of it. Mhmm.\n\nYeah. That's correct. And if you're still experiencing the issue after office hour, you can call our after hour support number for you to yeah. For for you to be assisted with other representative later on when you go home. Yeah.\n\nOkay. Thank you. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.10428433120250702},{"text":"Good afternoon.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.2848191559314728},{"text":"This is Maureen from Airtel, Texas.","start":2.3999999,"end":4.98,"sentiment":"neutral","sentiment_score":0.16319683442513147},{"text":"Yeah?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.15216100215911865},{"text":"Yes.","start":9.44,"end":9.94,"sentiment":"neutral","sentiment_score":0.034255675971508026}],"sentiment":"neutral","sentiment_score":0.16722912070426074,"num_words":11,"start":0.96,"end":9.94},{"sentences":[{"text":"Sir, we got disconnected a while ago.","start":10.0,"end":12.0,"sentiment":"neutral","sentiment_score":-0.11327110177704267},{"text":"Can you hear me?","start":12.0,"end":12.9,"sentiment":"neutral","sentiment_score":-0.06491086911410093},{"text":"Yes.","start":15.155001,"end":15.395,"sentiment":"neutral","sentiment_score":0.0017269281670451164},{"text":"So regarding the issue you're experiencing, we already did a reboot on our end to the service to the service at the address.","start":15.395,"end":25.494999,"sentiment":"neutral","sentiment_score":-0.05904880319924458},{"text":"So for it to work on your end, you need to do a full power cycle with the router.","start":26.06,"end":31.68,"sentiment":"neutral","sentiment_score":-0.03730387985706329}],"sentiment":"neutral","sentiment_score":-0.05773537873324973,"num_words":54,"start":10.0,"end":31.68},{"sentences":[{"text":"Okay.","start":32.7,"end":33.2,"sentiment":"neutral","sentiment_score":0.01740606687963009},{"text":"Yeah.","start":33.42,"end":33.92,"sentiment":"neutral","sentiment_score":0.02325911447405815},{"text":"Keep it unplugged for twenty minutes.","start":33.98,"end":36.0,"sentiment":"neutral","sentiment_score":0.003389100544154644},{"text":"The tech turn it off.","start":36.379997,"end":37.42,"sentiment":"neutral","sentiment_score":-0.03477566540241241},{"text":"Then after that, plug it back in and check your Internet connection.","start":37.42,"end":40.239998,"sentiment":"neutral","sentiment_score":-0.006331547784308593}],"sentiment":"neutral","sentiment_score":-0.0075542846322059634,"num_words":25,"start":32.7,"end":40.239998},{"sentences":[{"text":"So I'll know this step in your account.","start":40.925,"end":42.864998,"sentiment":"neutral","sentiment_score":0.020471690455451608},{"text":"And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.","start":43.165,"end":53.025,"sentiment":"neutral","sentiment_score":-0.13804099279822726},{"text":"Yeah.","start":57.64,"end":58.14,"sentiment":"neutral","sentiment_score":-0.015105602331459522},{"text":"Or unplug the power cord of it.","start":58.92,"end":61.98,"sentiment":"neutral","sentiment_score":-0.0317648494882243},{"text":"Mhmm.","start":63.96,"end":64.46,"sentiment":"neutral","sentiment_score":-0.0025984281674027443}],"sentiment":"neutral","sentiment_score":-0.09263274431228638,"num_words":50,"start":40.925,"end":64.46},{"sentences":[{"text":"Yeah.","start":66.28,"end":66.76,"sentiment":"neutral","sentiment_score":0.049080342054367065},{"text":"That's correct.","start":66.76,"end":67.58,"sentiment":"neutral","sentiment_score":0.08016424998641014},{"text":"And if you're still experiencing the issue after office hour, you can call our after hour support number for you to yeah.","start":67.905,"end":78.625,"sentiment":"neutral","sentiment_score":-0.010438509221950715},{"text":"For for you to be assisted with other representative later on when you go home.","start":78.625,"end":85.336945,"sentiment":"neutral","sentiment_score":0.04754664773742358},{"text":"Yeah.","start":85.79694,"end":86.29694,"sentiment":"neutral","sentiment_score":0.09148380905389786}],"sentiment":"neutral","sentiment_score":0.019132808884378613,"num_words":41,"start":66.28,"end":86.29694},{"sentences":[{"text":"Okay.","start":87.87694,"end":88.27694,"sentiment":"neutral","sentiment_score":0.2885609567165375},{"text":"Thank you.","start":88.27694,"end":88.75694,"sentiment":"positive","sentiment_score":0.4514690041542053},{"text":"Bye for now.","start":88.75694,"end":89.656944,"sentiment":"neutral","sentiment_score":0.3059755365053813},{"text":"Have a great day.","start":90.67694,"end":91.51194,"sentiment":"positive","sentiment_score":0.5525336563587189}],"sentiment":"positive","sentiment_score":0.43195601999759675,"num_words":10,"start":87.87694,"end":91.51194}]}}]},{"alternatives":[{"transcript":"Hi. Yeah. And good to see you, Shane. You just called me. Yeah. Okay. Yeah. Okay. I I just turned off the switch. Right? Like, for twenty minutes. Yeah. Yeah. It's just the power cord, not the Internet cable. Right? Just the power cord. Okay. Yeah. Mhmm. Sure. Alright. Okay. Yeah. Thanks so much. Yes. 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Yeah. And good to see you, Shane. You just called me. Yeah.\n\nOkay. Yeah. Okay. I I just turned off the switch. Right?\n\nLike, for twenty minutes. Yeah. Yeah. It's just the power cord, not the Internet cable. Right?\n\nJust the power cord. Okay. Yeah. Mhmm. Sure.\n\nAlright. Okay. Yeah. Thanks so much. Yes.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.16260269284248352},{"text":"Yeah.","start":6.08,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.2646615505218506},{"text":"And good to see you, Shane.","start":6.3999996,"end":7.68,"sentiment":"positive","sentiment_score":0.6095890204111735},{"text":"You just called me.","start":7.68,"end":8.74,"sentiment":"neutral","sentiment_score":0.1705008838325739},{"text":"Yeah.","start":13.28,"end":13.679999,"sentiment":"neutral","sentiment_score":-0.028950612992048264}],"sentiment":"positive","sentiment_score":0.36445009908997095,"num_words":13,"start":4.24,"end":13.679999},{"sentences":[{"text":"Okay.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":-0.009409320540726185},{"text":"Yeah.","start":32.53,"end":33.03,"sentiment":"neutral","sentiment_score":0.0025871992111206055},{"text":"Okay.","start":54.655,"end":55.11,"sentiment":"neutral","sentiment_score":-0.016177423298358917},{"text":"I I just turned off the switch.","start":55.190002,"end":56.39,"sentiment":"neutral","sentiment_score":-0.031725444964000156},{"text":"Right?","start":56.39,"end":56.89,"sentiment":"neutral","sentiment_score":-0.013053501956164835}],"sentiment":"neutral","sentiment_score":-0.023466469212011856,"num_words":11,"start":13.679999,"end":56.89},{"sentences":[{"text":"Like, for twenty minutes.","start":58.55,"end":59.77,"sentiment":"neutral","sentiment_score":-0.01795674511231482},{"text":"Yeah.","start":62.79,"end":63.03,"sentiment":"neutral","sentiment_score":0.009809637442231178},{"text":"Yeah.","start":63.03,"end":63.35,"sentiment":"neutral","sentiment_score":0.013706685975193976},{"text":"It's just the power cord, not the Internet cable.","start":63.35,"end":65.270004,"sentiment":"neutral","sentiment_score":-0.013944922480732203},{"text":"Right?","start":65.270004,"end":65.51,"sentiment":"neutral","sentiment_score":0.007705311290919781}],"sentiment":"neutral","sentiment_score":-0.01038185300421901,"num_words":16,"start":58.55,"end":65.51},{"sentences":[{"text":"Just the power cord.","start":65.51,"end":66.57,"sentiment":"neutral","sentiment_score":-0.004938427358865738},{"text":"Okay.","start":67.35,"end":67.85,"sentiment":"neutral","sentiment_score":0.05893392860889435},{"text":"Yeah.","start":68.07,"end":68.57,"sentiment":"neutral","sentiment_score":0.04315037280321121},{"text":"Mhmm.","start":77.155,"end":77.655,"sentiment":"neutral","sentiment_score":0.013137648813426496},{"text":"Sure.","start":78.195,"end":78.695,"sentiment":"neutral","sentiment_score":0.04108428955078125}],"sentiment":"neutral","sentiment_score":0.017069066292606294,"num_words":8,"start":65.51,"end":78.695},{"sentences":[{"text":"Alright.","start":83.715004,"end":84.215004,"sentiment":"neutral","sentiment_score":0.060570742934942245},{"text":"Okay.","start":85.94694,"end":86.26694,"sentiment":"neutral","sentiment_score":0.15310493111610413},{"text":"Yeah.","start":86.26694,"end":86.506935,"sentiment":"neutral","sentiment_score":0.2420722246170044},{"text":"Thanks so much.","start":86.506935,"end":87.326935,"sentiment":"positive","sentiment_score":0.5734416246414185},{"text":"Yes.","start":89.786934,"end":90.10693,"sentiment":"neutral","sentiment_score":0.24383941292762756}],"sentiment":"positive","sentiment_score":0.345701740788562,"num_words":7,"start":83.715004,"end":90.10693},{"sentences":[{"text":"Bye.","start":90.10693,"end":90.60693,"sentiment":"neutral","sentiment_score":0.3086017370223999}],"sentiment":"neutral","sentiment_score":0.3086017370223999,"num_words":1,"start":90.10693,"end":90.60693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel,\n\nChannel 1: Hi.\n\nChannel 0: Texas. Yeah?\n\nChannel 1: Yeah. And good to see you, Shane. You just called me.\n\nChannel 0: Yes. Sir, we got disconnected a while ago. Can you hear me?\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yes. So regarding the issue you're experiencing, we already did a reboot on our end to the service to the service at the address. So for it to work on your end, you need to do a full power cycle with the router.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Yeah. Keep it unplugged for twenty minutes. The tech turn it off. Then after that, plug it back in and check your Internet connection.\n\nSo I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed.\n\nChannel 1: Okay. I I just turned off the switch. Right?\n\nChannel 0: Yeah.\n\nChannel 1: Like, for\n\nChannel 0: Or\n\nChannel 1: twenty minutes.\n\nChannel 0: unplug the power cord of it.\n\nChannel 1: Yeah. Yeah. It's just the power\n\nChannel 0: Mhmm.\n\nChannel 1: cord, not the Internet cable. Right? Just the power cord.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: Yeah.\n\nChannel 0: if you're still experiencing the issue after office hour, you can call our after hour support number\n\nChannel 1: Mhmm.\n\nChannel 0: for you to\n\nChannel 1: Sure.\n\nChannel 0: yeah. For for you to be assisted with other representative\n\nChannel 1: Alright.\n\nChannel 0: later on when you go home. Yeah.\n\nChannel 1: Okay. Yeah. Thanks so much.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: Yes. Bye.\n\nChannel 0: Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.96,"end":1.36,"sentiment":"neutral","sentiment_score":0.10428433120250702},{"text":"Good afternoon.","start":1.36,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.2848191559314728},{"text":"This is Maureen from 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you.","start":88.27694,"end":88.75694,"sentiment":"positive","sentiment_score":0.4514690041542053},{"text":"Bye for now.","start":88.75694,"end":89.656944,"sentiment":"neutral","sentiment_score":0.3059755365053813}],"sentiment":"positive","sentiment_score":0.351570929090182,"channel":0,"num_words":6,"start":87.87694,"end":89.656944},{"sentences":[{"text":"Yes.","start":89.786934,"end":90.10693,"sentiment":"neutral","sentiment_score":0.24383941292762756},{"text":"Bye.","start":90.10693,"end":90.60693,"sentiment":"neutral","sentiment_score":0.3086017370223999}],"sentiment":"neutral","sentiment_score":0.27622057497501373,"channel":1,"num_words":2,"start":89.786934,"end":90.60693},{"sentences":[{"text":"Have a great day.","start":90.67694,"end":91.51194,"sentiment":"positive","sentiment_score":0.5525336563587189}],"sentiment":"positive","sentiment_score":0.5525336563587189,"channel":0,"num_words":4,"start":90.67694,"end":91.51194}]},"summary":{"result":"success","short":"A customer called Airtel about an issue with their internet connection. The representative advised them to reboot their service and check their internet connection after 20 minutes. If the issue persists, the customer is advised to call after-hours for assistance. The call ended with the representative providing the customer with the after-hours support number and wishing them a good day."},"intents":{"segments":[{"text":"So regarding the issue you're experiencing, we already did a reboot on our end to the service to the service at the address. So for it to work on your end, you need to do a full power cycle with the router. Yeah.","start_word":37,"end_word":79,"intents":[{"intent":"Help and assist customer with router issues","confidence_score":2.3826819e-7}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel, Hi. Texas. Yeah? Yeah.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.18225783109664917},{"text":"And good to see you, Shane.","start_word":12,"end_word":17,"sentiment":"positive","sentiment_score":0.591465950012207},{"text":"You just called me. Yes. Sir, we got disconnected a while ago. Can you hear me? Yeah. Okay. Yes. So regarding the issue you're experiencing, we already did a reboot on our end to the service to the service at the address. So for it to work on your end, you need to do a full power cycle with the router. Yeah. Okay. Yeah. Keep it unplugged for twenty minutes. The tech turn it off. Then after that, plug it back in and check your Internet connection. So I'll know this step in your account. And if the issue is still there after the twenty minute wait, please don't hesitate to call us back so we can continue with the next steps or escalate the issue if needed. Okay. I I just turned off the switch. Right? Yeah. Like, for Or twenty minutes. unplug the power cord of it. Yeah. Yeah. It's just the power Mhmm. cord, not the Internet cable. Right? Just the power cord. Yeah. That's correct. Okay. And Yeah. if you're still experiencing the issue after office hour, you can call our after hour support number Mhmm. for you to Sure. yeah. For for you to be assisted with other representative Alright. later on when you go home. Yeah. Okay. Yeah.","start_word":18,"end_word":231,"sentiment":"neutral","sentiment_score":-0.02333245426416397},{"text":"Thanks so much.","start_word":232,"end_word":234,"sentiment":"positive","sentiment_score":0.5555902719497681},{"text":"Okay.","start_word":235,"end_word":235,"sentiment":"neutral","sentiment_score":0.2885609567165375},{"text":"Thank you.","start_word":236,"end_word":237,"sentiment":"positive","sentiment_score":0.4466766119003296},{"text":"Bye for now. Yes. Bye.","start_word":238,"end_word":242,"sentiment":"neutral","sentiment_score":0.29510387778282166},{"text":"Have a great day.","start_word":243,"end_word":246,"sentiment":"positive","sentiment_score":0.5976550579071045}],"average":{"sentiment":"neutral","sentiment_score":0.038274381891151385}}}}