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Andrew.","start":81.755005,"end":82.315,"sentiment":"neutral","sentiment_score":-0.03931054100394249},{"text":"No.","start":82.315,"end":82.555,"sentiment":"neutral","sentiment_score":-0.09247144311666489},{"text":"She is.","start":82.555,"end":83.035,"sentiment":"neutral","sentiment_score":-0.050583163276314735},{"text":"Bye.","start":83.035,"end":83.535,"sentiment":"neutral","sentiment_score":-0.011536456644535065}],"sentiment":"neutral","sentiment_score":-0.04768206125923565,"channel":1,"num_words":7,"start":81.595,"end":83.535}]},"summary":{"result":"success","short":"Andrew from Helsance AI calls Martin from Martin Lau's sales team, but Martin is not available. Andrew decides to message Martin and asks about their availability, but Martin is not in a meeting. Andrew takes note of Martin's name and promises to call back later."},"intents":{"segments":[{"text":"Oh, I'm, trying to get a hold of, Martin Lau. Martin, now okay.","start_word":28,"end_word":40,"intents":[{"intent":"Contact martin lauri","confidence_score":0.10460672}]},{"text":"What I might do is I'm messaging is it the best time to call you back on ending in 110? Oh, yeah.","start_word":64,"end_word":85,"intents":[{"intent":"Schedule callback","confidence_score":0.04807694}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Martin? No. Andrew, you called the sales team. Are you were you up to citation group, Andrew? Oh, I'm, trying to get a hold of, Martin Lau. Martin, now okay. Let me double check if he's available, Andrew. Bear with me for a second. Martin Martin. It's showing that it's not available, Andrew. What I might do is I'm messaging is it the best time to call you back on ending in 110? Oh, yeah. Certainly. Yep. You mean, is he on a meeting right now? Yeah. It's it's just a x at the moment, so I'm not sure if he's in the meeting or he's maybe dealing with a client. Yeah. So Oh, what's alright. what's in regards to Andrew? Sure. I can let him know what you're calling for. Yeah. Actually, I was calling about cybersecurity. The company I'm just hearing. name is Vigilance AI. Okay. No worries, Benjamin. Yeah. No worries. Okay. Leave that with me, Andrew. I'll I'll send you a message now. We're gonna give you a callback with this number. Okay?","start_word":0,"end_word":187,"sentiment":"neutral","sentiment_score":-0.014206979423761368},{"text":"I appreciate it.","start_word":188,"end_word":190,"sentiment":"positive","sentiment_score":0.4321989119052887},{"text":"Yeah.","start_word":191,"end_word":191,"sentiment":"neutral","sentiment_score":0.24935173988342285},{"text":"Thank you.","start_word":192,"end_word":193,"sentiment":"positive","sentiment_score":0.33730989694595337},{"text":"No. It's Andrew. No. She is. Bye.","start_word":194,"end_word":200,"sentiment":"neutral","sentiment_score":-0.04394693672657013}],"average":{"sentiment":"neutral","sentiment_score":-0.0052186951270470254}}}}