{"metadata":{"transaction_key":"deprecated","request_id":"01a0405d-4374-7862-88f1-b5b366aa0287","sha256":"c4a0d565e8bb87c431d60ed6b2d20f0f5ffc266a2281c7e6e10d5314f2edabec","created":"2026-08-26T23:17:31.000Z","duration":207.93594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":421,"output_tokens":52},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":470,"output_tokens":470},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":470,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Marie from Ergo tech support. How can I assist you? Hello? Hello? Can you hear me? Yes. Hello. I can hear you. Yes. Hello? Okay. Okay. Thank you. Hello? Hello, Dom? Yes. This is Maureen. Good morning. Okay. Okay. Okay. Hang on. Let me just check the portal. Sorry. What upgrade? Mhmm. Okay. Let me also check. I can run. The appointment is scheduled 8AM to 12PM today. Yeah. Yes. Today. Current yeah. The upgrade is still pending. Current plan is still 500 over 50 Mbps. Mhmm. Yeah. Mhmm. 9AM, then. K. Thanks. You're welcome, Dom. Bye.","confidence":0.99316406,"words":[{"word":"hello","start":1.36,"end":1.86,"confidence":0.77783203,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.14474359154701233},{"word":"good","start":2.3999999,"end":2.6399999,"confidence":0.8828125,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3895592391490936},{"word":"morning","start":2.6399999,"end":3.04,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3851090669631958},{"word":"this","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.31017881631851196},{"word":"is","start":3.1999998,"end":3.4399998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3406578302383423},{"word":"marie","start":3.4399998,"end":3.84,"confidence":0.34228516,"punctuated_word":"Marie","sentiment":"positive","sentiment_score":0.4101766347885132},{"word":"from","start":3.84,"end":4.24,"confidence":0.9970703,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.479182094335556},{"word":"ergo","start":4.24,"end":4.72,"confidence":0.82177734,"punctuated_word":"Ergo","sentiment":"positive","sentiment_score":0.363506019115448},{"word":"tech","start":4.72,"end":4.96,"confidence":0.93847656,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2994387745857239},{"word":"support","start":4.96,"end":5.46,"confidence":1.0,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.2845885753631592},{"word":"how","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.26901525259017944},{"word":"can","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.29630047082901},{"word":"i","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2951434850692749},{"word":"assist","start":6.72,"end":7.04,"confidence":1.0,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.25357767939567566},{"word":"you","start":7.04,"end":7.54,"confidence":1.0,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.20339101552963257},{"word":"hello","start":10.32,"end":10.82,"confidence":0.99853516,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.04564743861556053},{"word":"hello","start":15.035,"end":15.514999,"confidence":0.9812012,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0246976800262928},{"word":"can","start":15.514999,"end":15.674999,"confidence":0.9980469,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.016524847596883774},{"word":"you","start":15.674999,"end":15.835,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01216293592005968},{"word":"hear","start":15.835,"end":16.075,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.007514409720897675},{"word":"me","start":16.075,"end":16.575,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.019627012312412265},{"word":"yes","start":20.715,"end":21.035,"confidence":0.9030762,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0547025091946125},{"word":"hello","start":21.035,"end":21.355,"confidence":0.9030762,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.06678300350904465},{"word":"i","start":21.355,"end":21.435,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0998578518629074},{"word":"can","start":21.435,"end":21.675,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07979700714349747},{"word":"hear","start":21.675,"end":21.915,"confidence":0.99902344,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.05432073026895523},{"word":"you","start":21.915,"end":22.415,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09385189414024352},{"word":"yes","start":33.51,"end":33.75,"confidence":0.9748535,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04524940997362137},{"word":"hello","start":33.75,"end":34.25,"confidence":0.9711914,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03331374004483223},{"word":"okay","start":37.989998,"end":38.489998,"confidence":0.93530273,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.14099974930286407},{"word":"okay","start":41.935,"end":42.435,"confidence":0.9848633,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21821673214435575},{"word":"thank","start":43.215,"end":43.454998,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.302379310131073},{"word":"you","start":43.454998,"end":43.954998,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.27726590633392334},{"word":"hello","start":52.335,"end":52.495,"confidence":0.7548828,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.03731858730316162},{"word":"hello","start":52.495,"end":52.995,"confidence":0.95751953,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.02219657227396965},{"word":"dom","start":53.055,"end":53.555,"confidence":0.97021484,"punctuated_word":"Dom?","sentiment":"neutral","sentiment_score":0.021086864173412323},{"word":"yes","start":55.934998,"end":56.434998,"confidence":0.94555664,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04735448583960533},{"word":"this","start":56.54,"end":56.575,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04961463809013367},{"word":"is","start":56.575,"end":56.61,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.056792788207530975},{"word":"maureen","start":56.61,"end":56.86,"confidence":0.93570966,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.07433995604515076},{"word":"good","start":56.86,"end":57.36,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.20284101366996765},{"word":"morning","start":57.66,"end":58.16,"confidence":0.9995117,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.18392400443553925},{"word":"okay","start":75.59499,"end":76.09499,"confidence":0.9416504,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.13281528651714325},{"word":"okay","start":85.3,"end":85.8,"confidence":0.98291016,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05981145799160004},{"word":"okay","start":88.58,"end":88.98,"confidence":0.96899414,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.006084884516894817},{"word":"hang","start":88.98,"end":89.14,"confidence":0.8574219,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.015410738065838814},{"word":"on","start":89.14,"end":89.380005,"confidence":0.9980469,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.008698738180100918},{"word":"let","start":89.380005,"end":89.54,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.006101161241531372},{"word":"me","start":89.54,"end":89.700005,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0003072712570428848},{"word":"just","start":89.700005,"end":89.94,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.006110355257987976},{"word":"check","start":89.94,"end":90.44,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0022513456642627716},{"word":"the","start":90.82,"end":90.98,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0054293107241392136},{"word":"portal","start":90.98,"end":91.48,"confidence":0.99560547,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":-0.0023727314546704292},{"word":"sorry","start":120.79,"end":121.19,"confidence":0.85717773,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05558113008737564},{"word":"what","start":121.19,"end":121.51,"confidence":0.9658203,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03679606318473816},{"word":"upgrade","start":121.51,"end":122.01,"confidence":0.986084,"punctuated_word":"upgrade?","sentiment":"neutral","sentiment_score":-0.03204923868179321},{"word":"mhmm","start":129.545,"end":130.045,"confidence":0.92578125,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.019445031881332397},{"word":"okay","start":130.985,"end":131.485,"confidence":0.74560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01307110581547022},{"word":"let","start":132.345,"end":132.745,"confidence":0.88720703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.006333906203508377},{"word":"me","start":132.745,"end":132.985,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.011793868616223335},{"word":"also","start":132.985,"end":133.305,"confidence":0.9892578,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.002723535522818566},{"word":"check","start":133.305,"end":133.705,"confidence":0.70654297,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":0.00993974320590496},{"word":"i","start":133.705,"end":133.78499,"confidence":0.3269043,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026529794558882713},{"word":"can","start":133.78499,"end":134.105,"confidence":0.41552734,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03128378838300705},{"word":"run","start":134.105,"end":134.605,"confidence":0.46948242,"punctuated_word":"run.","sentiment":"neutral","sentiment_score":0.02784145250916481},{"word":"the","start":158.08499,"end":158.325,"confidence":0.5385742,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.023712001740932465},{"word":"appointment","start":158.325,"end":158.825,"confidence":0.99902344,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.04256615787744522},{"word":"is","start":158.965,"end":159.205,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.02647174336016178},{"word":"scheduled","start":159.205,"end":159.705,"confidence":0.99902344,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":0.039181675761938095},{"word":"8am","start":160.245,"end":160.965,"confidence":0.9448242,"punctuated_word":"8AM","sentiment":"neutral","sentiment_score":0.0322720929980278},{"word":"to","start":160.965,"end":161.205,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.040674589574337006},{"word":"12pm","start":161.205,"end":161.94499,"confidence":0.9995117,"punctuated_word":"12PM","sentiment":"neutral","sentiment_score":0.0416562482714653},{"word":"today","start":164.005,"end":164.505,"confidence":0.94140625,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.023257220163941383},{"word":"yeah","start":165.365,"end":165.845,"confidence":0.9067383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018172625452280045},{"word":"yes","start":165.845,"end":166.245,"confidence":0.98999023,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03194686025381088},{"word":"today","start":166.245,"end":166.745,"confidence":1.0,"punctuated_word":"Today.","sentiment":"neutral","sentiment_score":0.01700316183269024},{"word":"current","start":177.43001,"end":177.93001,"confidence":0.83984375,"punctuated_word":"Current","sentiment":"neutral","sentiment_score":-0.02799334190785885},{"word":"yeah","start":178.79001,"end":179.29001,"confidence":0.9921875,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.012902463786303995},{"word":"the","start":179.51001,"end":179.75,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.03186420351266861},{"word":"upgrade","start":179.75,"end":180.23001,"confidence":0.99316406,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.002831853926181793},{"word":"is","start":180.23001,"end":180.47,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03595671430230141},{"word":"still","start":180.47,"end":180.95,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.029784059152007103},{"word":"pending","start":180.95,"end":181.45,"confidence":0.9975586,"punctuated_word":"pending.","sentiment":"neutral","sentiment_score":-0.018014084547758102},{"word":"current","start":182.07,"end":182.55,"confidence":0.99902344,"punctuated_word":"Current","sentiment":"neutral","sentiment_score":-0.02552013099193573},{"word":"plan","start":182.55,"end":182.87001,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.018111247569322583},{"word":"is","start":182.87001,"end":183.03,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.003835488110780716},{"word":"still","start":183.03,"end":183.35,"confidence":0.9970703,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.005952164530754089},{"word":"500","start":183.35,"end":184.065,"confidence":0.9995117,"punctuated_word":"500","sentiment":"neutral","sentiment_score":0.019985206425189972},{"word":"over","start":184.30501,"end":184.545,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.018866384401917458},{"word":"50","start":184.545,"end":184.945,"confidence":0.9838867,"punctuated_word":"50","sentiment":"neutral","sentiment_score":0.012627864256501198},{"word":"mbps","start":184.945,"end":185.445,"confidence":0.7315674,"punctuated_word":"Mbps.","sentiment":"neutral","sentiment_score":0.0005611653323285282},{"word":"mhmm","start":197.41501,"end":197.66501,"confidence":0.9863281,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0005333446897566319},{"word":"yeah","start":197.66501,"end":198.16501,"confidence":0.9313965,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.009263916872441769},{"word":"mhmm","start":198.30501,"end":198.65094,"confidence":0.99658203,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.012059453874826431},{"word":"9am","start":199.61095,"end":200.33093,"confidence":0.7086792,"punctuated_word":"9AM,","sentiment":"neutral","sentiment_score":0.043932974338531494},{"word":"then","start":200.33093,"end":200.83093,"confidence":0.78125,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.05547225475311279},{"word":"k","start":202.81094,"end":203.31094,"confidence":0.8713379,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.1968191564083099},{"word":"thanks","start":203.37094,"end":203.87094,"confidence":0.72229004,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.37190988659858704},{"word":"you're","start":204.01094,"end":204.25095,"confidence":0.8720703,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4449715316295624},{"word":"welcome","start":204.25095,"end":204.73094,"confidence":0.9909668,"punctuated_word":"welcome,","sentiment":"positive","sentiment_score":0.530309796333313},{"word":"dom","start":204.73094,"end":205.05093,"confidence":0.8935547,"punctuated_word":"Dom.","sentiment":"neutral","sentiment_score":0.2791324257850647},{"word":"bye","start":205.05093,"end":205.55093,"confidence":0.9975586,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1994556039571762}],"paragraphs":{"transcript":"\nHello. Good morning. This is Marie from Ergo tech support. How can I assist you? Hello?\n\nHello? Can you hear me? Yes. Hello. I can hear you.\n\nYes. Hello? Okay. Okay. Thank you.\n\nHello? Hello, Dom? Yes. This is Maureen. Good morning.\n\nOkay. Okay. Okay. Hang on. Let me just check the portal.\n\nSorry. What upgrade? Mhmm. Okay. Let me also check.\n\nI can run. The appointment is scheduled 8AM to 12PM today. Yeah. Yes. Today.\n\nCurrent yeah. The upgrade is still pending. Current plan is still 500 over 50 Mbps. Mhmm. Yeah.\n\nMhmm. 9AM, then. K. Thanks. You're welcome, Dom.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.14474359154701233},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.3873341530561447},{"text":"This is Marie from Ergo tech support.","start":3.04,"end":5.46,"sentiment":"positive","sentiment_score":0.3553898206778935},{"text":"How can I assist you?","start":6.16,"end":7.54,"sentiment":"neutral","sentiment_score":0.2634855806827545},{"text":"Hello?","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.04564743861556053}],"sentiment":"neutral","sentiment_score":0.2981384990271181,"num_words":16,"start":1.36,"end":10.82},{"sentences":[{"text":"Hello?","start":15.035,"end":15.514999,"sentiment":"neutral","sentiment_score":0.0246976800262928},{"text":"Can you hear me?","start":15.514999,"end":16.575,"sentiment":"neutral","sentiment_score":0.013957301387563348},{"text":"Yes.","start":20.715,"end":21.035,"sentiment":"neutral","sentiment_score":0.0547025091946125},{"text":"Hello.","start":21.035,"end":21.355,"sentiment":"neutral","sentiment_score":0.06678300350904465},{"text":"I can hear you.","start":21.355,"end":22.415,"sentiment":"neutral","sentiment_score":0.08195687085390091}],"sentiment":"neutral","sentiment_score":0.04816726197234609,"num_words":11,"start":15.035,"end":22.415},{"sentences":[{"text":"Yes.","start":33.51,"end":33.75,"sentiment":"neutral","sentiment_score":0.04524940997362137},{"text":"Hello?","start":33.75,"end":34.25,"sentiment":"neutral","sentiment_score":0.03331374004483223},{"text":"Okay.","start":37.989998,"end":38.489998,"sentiment":"neutral","sentiment_score":0.14099974930286407},{"text":"Okay.","start":41.935,"end":42.435,"sentiment":"neutral","sentiment_score":0.21821673214435575},{"text":"Thank you.","start":43.215,"end":43.954998,"sentiment":"neutral","sentiment_score":0.28982260823249817}],"sentiment":"neutral","sentiment_score":0.16957080798844495,"num_words":6,"start":33.51,"end":43.954998},{"sentences":[{"text":"Hello?","start":52.335,"end":52.495,"sentiment":"neutral","sentiment_score":0.03731858730316162},{"text":"Hello, Dom?","start":52.495,"end":53.555,"sentiment":"neutral","sentiment_score":0.021641718223690987},{"text":"Yes.","start":55.934998,"end":56.434998,"sentiment":"neutral","sentiment_score":0.04735448583960533},{"text":"This is Maureen.","start":56.54,"end":56.86,"sentiment":"neutral","sentiment_score":0.06024912744760513},{"text":"Good morning.","start":56.86,"end":58.16,"sentiment":"neutral","sentiment_score":0.19338250905275345}],"sentiment":"neutral","sentiment_score":0.07727432333760792,"num_words":9,"start":52.335,"end":58.16},{"sentences":[{"text":"Okay.","start":75.59499,"end":76.09499,"sentiment":"neutral","sentiment_score":-0.13281528651714325},{"text":"Okay.","start":85.3,"end":85.8,"sentiment":"neutral","sentiment_score":-0.05981145799160004},{"text":"Okay.","start":88.58,"end":88.98,"sentiment":"neutral","sentiment_score":-0.006084884516894817},{"text":"Hang on.","start":88.98,"end":89.380005,"sentiment":"neutral","sentiment_score":-0.012054738122969866},{"text":"Let me just check the portal.","start":89.380005,"end":91.48,"sentiment":"neutral","sentiment_score":-0.0036596055142581463}],"sentiment":"neutral","sentiment_score":-0.02225261257792061,"num_words":11,"start":75.59499,"end":91.48},{"sentences":[{"text":"Sorry.","start":120.79,"end":121.19,"sentiment":"neutral","sentiment_score":-0.05558113008737564},{"text":"What upgrade?","start":121.19,"end":122.01,"sentiment":"neutral","sentiment_score":-0.034422650933265686},{"text":"Mhmm.","start":129.545,"end":130.045,"sentiment":"neutral","sentiment_score":-0.019445031881332397},{"text":"Okay.","start":130.985,"end":131.485,"sentiment":"neutral","sentiment_score":-0.01307110581547022},{"text":"Let me also check.","start":132.345,"end":133.705,"sentiment":"neutral","sentiment_score":0.00769776338711381}],"sentiment":"neutral","sentiment_score":-0.01401683512247271,"num_words":9,"start":120.79,"end":133.705},{"sentences":[{"text":"I can run.","start":133.705,"end":134.605,"sentiment":"neutral","sentiment_score":0.028551678483684857},{"text":"The appointment is scheduled 8AM to 12PM today.","start":158.08499,"end":164.505,"sentiment":"neutral","sentiment_score":0.03372396621853113},{"text":"Yeah.","start":165.365,"end":165.845,"sentiment":"neutral","sentiment_score":0.018172625452280045},{"text":"Yes.","start":165.845,"end":166.245,"sentiment":"neutral","sentiment_score":0.03194686025381088},{"text":"Today.","start":166.245,"end":166.745,"sentiment":"neutral","sentiment_score":0.01700316183269024}],"sentiment":"neutral","sentiment_score":0.03018352948129177,"num_words":14,"start":133.705,"end":166.745},{"sentences":[{"text":"Current yeah.","start":177.43001,"end":179.29001,"sentiment":"neutral","sentiment_score":-0.020447902847081423},{"text":"The upgrade is still pending.","start":179.51001,"end":181.45,"sentiment":"neutral","sentiment_score":-0.022557441517710684},{"text":"Current plan is still 500 over 50 Mbps.","start":182.07,"end":185.445,"sentiment":"neutral","sentiment_score":0.004355510543973651},{"text":"Mhmm.","start":197.41501,"end":197.66501,"sentiment":"neutral","sentiment_score":-0.0005333446897566319},{"text":"Yeah.","start":197.66501,"end":198.16501,"sentiment":"neutral","sentiment_score":0.009263916872441769}],"sentiment":"neutral","sentiment_score":-0.00647696216166129,"num_words":17,"start":177.43001,"end":198.16501},{"sentences":[{"text":"Mhmm.","start":198.30501,"end":198.65094,"sentiment":"neutral","sentiment_score":0.012059453874826431},{"text":"9AM, then.","start":199.61095,"end":200.83093,"sentiment":"neutral","sentiment_score":0.049702614545822144},{"text":"K.","start":202.81094,"end":203.31094,"sentiment":"neutral","sentiment_score":0.1968191564083099},{"text":"Thanks.","start":203.37094,"end":203.87094,"sentiment":"positive","sentiment_score":0.37190988659858704},{"text":"You're welcome, Dom.","start":204.01094,"end":205.05093,"sentiment":"positive","sentiment_score":0.41813791791598004}],"sentiment":"neutral","sentiment_score":0.24182593496516347,"num_words":8,"start":198.30501,"end":205.05093},{"sentences":[{"text":"Bye.","start":205.05093,"end":205.55093,"sentiment":"neutral","sentiment_score":0.1994556039571762}],"sentiment":"neutral","sentiment_score":0.1994556039571762,"num_words":1,"start":205.05093,"end":205.55093}]}}]},{"alternatives":[{"transcript":"Yeah. Hello? Hi, Maureen. This is Mary. I have Dom on the line, and he needs assistance with, his Internet. Hello? Dom, you'll be yes. You'll be talking to Dom, Maureen. Alright. Thank you. Hello? Is this Moraine? Yeah. What that's funny. You don't reply. You don't answer your calls. What's the name? Just transferred you over, and everything just went silent. Anyway, listen. Can you do me a favor? Because I've got no Internet. The the technician was supposed to arrive this morning hasn't arrived yet. Can you just double check the Vocus portal? Because it's supposed to be here from between nine and twelve, I think, or something like that. Okay. And is is the upgrade still pending on the on the portal? Well, remember how we put an upgrade for my office to two gigs? Is that still pending in the portal? Today. Right? Yeah. Well, no no one has came yet. But is it still pending the upgrade? Does it say pending still there? Okay. So it's from eight now. I thought it was from 09:00. So it's from 8AM, is it? Okay. Alright. No worries. Okay. Thank you. Alright. Bye now. Bye.","confidence":0.99316406,"words":[{"word":"yeah","start":18.975,"end":19.375,"confidence":0.87939453,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025171304121613503},{"word":"hello","start":19.375,"end":19.875,"confidence":0.9724121,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.025901326909661293},{"word":"hi","start":23.055,"end":23.375,"confidence":0.98657227,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.13303661346435547},{"word":"maureen","start":23.375,"end":23.695,"confidence":0.7982585,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.1239810436964035},{"word":"this","start":23.695,"end":23.935001,"confidence":0.99316406,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.129110187292099},{"word":"is","start":23.935001,"end":24.095001,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12418661266565324},{"word":"mary","start":24.095001,"end":24.595001,"confidence":0.97802734,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.11082753539085388},{"word":"i","start":24.99,"end":25.15,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1054009273648262},{"word":"have","start":25.15,"end":25.39,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0914156511425972},{"word":"dom","start":25.39,"end":25.71,"confidence":0.98535156,"punctuated_word":"Dom","sentiment":"neutral","sentiment_score":0.09732602536678314},{"word":"on","start":25.71,"end":25.87,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08839286863803864},{"word":"the","start":25.87,"end":25.95,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08864358812570572},{"word":"line","start":25.95,"end":26.19,"confidence":0.9675293,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.09197785705327988},{"word":"and","start":26.19,"end":26.35,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06609656661748886},{"word":"he","start":26.35,"end":26.51,"confidence":0.9135742,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.08872948586940765},{"word":"needs","start":26.51,"end":26.75,"confidence":0.9951172,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":0.07578182220458984},{"word":"assistance","start":26.75,"end":27.23,"confidence":0.99609375,"punctuated_word":"assistance","sentiment":"neutral","sentiment_score":0.06517678499221802},{"word":"with","start":27.23,"end":27.73,"confidence":0.7607422,"punctuated_word":"with,","sentiment":"neutral","sentiment_score":0.0804189145565033},{"word":"his","start":28.43,"end":28.83,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.0696217492222786},{"word":"internet","start":28.83,"end":29.33,"confidence":0.9946289,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":0.08239995688199997},{"word":"hello","start":32.35,"end":32.85,"confidence":0.9941406,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.039508622139692307},{"word":"dom","start":33.71,"end":34.11,"confidence":0.8334961,"punctuated_word":"Dom,","sentiment":"neutral","sentiment_score":0.0362171083688736},{"word":"you'll","start":34.11,"end":34.43,"confidence":0.9885254,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.06213230639696121},{"word":"be","start":34.43,"end":34.59,"confidence":0.97509766,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0585285946726799},{"word":"yes","start":35.07,"end":35.309998,"confidence":0.99609375,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.0695260614156723},{"word":"you'll","start":35.309998,"end":35.55,"confidence":0.9716797,"punctuated_word":"You'll","sentiment":"neutral","sentiment_score":0.06824120134115219},{"word":"be","start":35.55,"end":35.71,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06390061974525452},{"word":"talking","start":35.71,"end":36.03,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.045381225645542145},{"word":"to","start":36.03,"end":36.19,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.051939450204372406},{"word":"dom","start":36.19,"end":36.51,"confidence":0.9890137,"punctuated_word":"Dom,","sentiment":"neutral","sentiment_score":0.054257526993751526},{"word":"maureen","start":36.51,"end":37.01,"confidence":0.9954427,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.06532470881938934},{"word":"alright","start":40.005,"end":40.405003,"confidence":0.9797363,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2387406826019287},{"word":"thank","start":40.405003,"end":40.725002,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4016325771808624},{"word":"you","start":40.725002,"end":41.225002,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3661653399467468},{"word":"hello","start":51.050003,"end":51.550003,"confidence":0.9067383,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0544574037194252},{"word":"is","start":54.57,"end":54.65,"confidence":0.9838867,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.01408427581191063},{"word":"this","start":54.65,"end":54.97,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.023332830518484116},{"word":"moraine","start":54.97,"end":55.47,"confidence":0.7144368,"punctuated_word":"Moraine?","sentiment":"neutral","sentiment_score":0.03369387239217758},{"word":"yeah","start":58.730003,"end":59.050003,"confidence":0.8659668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.031434640288352966},{"word":"what","start":59.050003,"end":59.29,"confidence":0.7763672,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.12902237474918363},{"word":"that's","start":59.370003,"end":59.690002,"confidence":0.7437744,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.19865965843200684},{"word":"funny","start":59.690002,"end":59.93,"confidence":0.67944336,"punctuated_word":"funny.","sentiment":"neutral","sentiment_score":-0.2527582347393036},{"word":"you","start":59.93,"end":60.09,"confidence":0.94628906,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.4353706538677216},{"word":"don't","start":60.09,"end":60.25,"confidence":0.9519043,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.41425931453704834},{"word":"reply","start":60.25,"end":60.65,"confidence":0.91503906,"punctuated_word":"reply.","sentiment":"negative","sentiment_score":-0.4187708497047424},{"word":"you","start":60.65,"end":60.81,"confidence":0.9980469,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.4504490792751312},{"word":"don't","start":60.81,"end":61.050003,"confidence":0.9995117,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.38339900970458984},{"word":"answer","start":61.050003,"end":61.370003,"confidence":1.0,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.3722420036792755},{"word":"your","start":61.370003,"end":61.530003,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.37959545850753784},{"word":"calls","start":61.530003,"end":62.030003,"confidence":0.98999023,"punctuated_word":"calls.","sentiment":"negative","sentiment_score":-0.3657323718070984},{"word":"what's","start":65.435,"end":65.674995,"confidence":0.8840332,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.23710523545742035},{"word":"the","start":65.674995,"end":65.835,"confidence":0.90527344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17064501345157623},{"word":"name","start":65.835,"end":66.075,"confidence":0.9440918,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.24647396802902224},{"word":"just","start":66.075,"end":66.315,"confidence":0.84716797,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.3052363693714142},{"word":"transferred","start":66.315,"end":66.715,"confidence":0.92333984,"punctuated_word":"transferred","sentiment":"negative","sentiment_score":-0.35048994421958923},{"word":"you","start":66.715,"end":66.875,"confidence":0.99316406,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.37107226252555847},{"word":"over","start":66.875,"end":67.115,"confidence":0.6816406,"punctuated_word":"over,","sentiment":"negative","sentiment_score":-0.34269389510154724},{"word":"and","start":67.115,"end":67.354996,"confidence":0.99609375,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3710648715496063},{"word":"everything","start":67.354996,"end":67.835,"confidence":0.82470703,"punctuated_word":"everything","sentiment":"negative","sentiment_score":-0.4229950308799744},{"word":"just","start":67.835,"end":68.075,"confidence":0.99902344,"punctuated_word":"just","sentiment":"negative","sentiment_score":-0.41364723443984985},{"word":"went","start":68.075,"end":68.315,"confidence":0.99902344,"punctuated_word":"went","sentiment":"negative","sentiment_score":-0.4854167699813843},{"word":"silent","start":68.315,"end":68.815,"confidence":0.9189453,"punctuated_word":"silent.","sentiment":"negative","sentiment_score":-0.44074973464012146},{"word":"anyway","start":70.955,"end":71.435,"confidence":0.9067383,"punctuated_word":"Anyway,","sentiment":"neutral","sentiment_score":-0.15302275121212006},{"word":"listen","start":71.435,"end":71.935,"confidence":0.88842773,"punctuated_word":"listen.","sentiment":"neutral","sentiment_score":-0.13368859887123108},{"word":"can","start":72.155,"end":72.315,"confidence":0.7792969,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.1333431899547577},{"word":"you","start":72.315,"end":72.475,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1058797538280487},{"word":"do","start":72.475,"end":72.634995,"confidence":0.99121094,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.12227988243103027},{"word":"me","start":72.634995,"end":72.875,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.1338365525007248},{"word":"a","start":72.875,"end":72.955,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11080001294612885},{"word":"favor","start":72.955,"end":73.275,"confidence":0.89331055,"punctuated_word":"favor?","sentiment":"neutral","sentiment_score":-0.12724071741104126},{"word":"because","start":73.275,"end":73.515,"confidence":0.91845703,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.24123160541057587},{"word":"i've","start":73.515,"end":73.674995,"confidence":0.99194336,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.30060452222824097},{"word":"got","start":73.674995,"end":73.915,"confidence":0.99902344,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.26917120814323425},{"word":"no","start":73.915,"end":74.075,"confidence":0.9873047,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.27024057507514954},{"word":"internet","start":74.075,"end":74.575,"confidence":0.83032227,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.30524569749832153},{"word":"the","start":75.034996,"end":75.534996,"confidence":0.6723633,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.14646856486797333},{"word":"the","start":77.08,"end":77.32,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2005385458469391},{"word":"technician","start":77.32,"end":77.799995,"confidence":0.9921875,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":-0.12904073297977448},{"word":"was","start":77.799995,"end":77.96,"confidence":0.87060547,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.19068662822246552},{"word":"supposed","start":77.96,"end":78.2,"confidence":0.99902344,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.2127138525247574},{"word":"to","start":78.2,"end":78.36,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18668940663337708},{"word":"arrive","start":78.36,"end":78.6,"confidence":0.99902344,"punctuated_word":"arrive","sentiment":"neutral","sentiment_score":-0.15569736063480377},{"word":"this","start":78.6,"end":78.759995,"confidence":0.99316406,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1872422844171524},{"word":"morning","start":78.759995,"end":79.08,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":-0.1867394596338272},{"word":"hasn't","start":79.08,"end":79.479996,"confidence":0.63391113,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":-0.13882972300052643},{"word":"arrived","start":79.479996,"end":79.979996,"confidence":0.56933594,"punctuated_word":"arrived","sentiment":"neutral","sentiment_score":-0.14697575569152832},{"word":"yet","start":81.4,"end":81.56,"confidence":0.9765625,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.13392946124076843},{"word":"can","start":81.56,"end":81.72,"confidence":0.99902344,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.053360775113105774},{"word":"you","start":81.72,"end":81.88,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04039350152015686},{"word":"just","start":81.88,"end":82.04,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.05632304400205612},{"word":"double","start":82.04,"end":82.28,"confidence":1.0,"punctuated_word":"double","sentiment":"neutral","sentiment_score":-0.05055613815784454},{"word":"check","start":82.28,"end":82.68,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.0413627102971077},{"word":"the","start":82.68,"end":82.92,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.046371180564165115},{"word":"vocus","start":82.92,"end":83.4,"confidence":0.609375,"punctuated_word":"Vocus","sentiment":"neutral","sentiment_score":-0.01380295306444168},{"word":"portal","start":83.4,"end":83.9,"confidence":0.94189453,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.027795081958174706},{"word":"because","start":84.28,"end":84.6,"confidence":0.83740234,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.03433029353618622},{"word":"it's","start":84.6,"end":84.68,"confidence":0.92041016,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.030210163444280624},{"word":"supposed","start":84.68,"end":84.92,"confidence":0.99902344,"punctuated_word":"supposed","sentiment":"neutral","sentiment_score":-0.035938363522291183},{"word":"to","start":84.92,"end":85.08,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03514896705746651},{"word":"be","start":85.08,"end":85.159996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04112065210938454},{"word":"here","start":85.159996,"end":85.32,"confidence":0.9741211,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.05242825672030449},{"word":"from","start":85.32,"end":85.479996,"confidence":0.98828125,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.053387176245450974},{"word":"between","start":85.479996,"end":85.88,"confidence":0.9941406,"punctuated_word":"between","sentiment":"neutral","sentiment_score":-0.05845188722014427},{"word":"nine","start":85.88,"end":86.119995,"confidence":1.0,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":-0.060184165835380554},{"word":"and","start":86.119995,"end":86.28,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08205980807542801},{"word":"twelve","start":86.28,"end":86.6,"confidence":0.9807129,"punctuated_word":"twelve,","sentiment":"neutral","sentiment_score":-0.08744435012340546},{"word":"i","start":86.6,"end":86.68,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09913866221904756},{"word":"think","start":86.68,"end":86.92,"confidence":0.98583984,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":-0.09324359893798828},{"word":"or","start":86.92,"end":87.08,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0821145623922348},{"word":"something","start":87.08,"end":87.399994,"confidence":0.9980469,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.08633135259151459},{"word":"like","start":87.399994,"end":87.56,"confidence":0.9921875,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.09526211768388748},{"word":"that","start":87.56,"end":88.06,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.08208400011062622},{"word":"okay","start":90.84,"end":91.34,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0024346597492694855},{"word":"and","start":111.88,"end":112.119995,"confidence":0.9790039,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.015358468517661096},{"word":"is","start":112.119995,"end":112.36,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.019587337970733643},{"word":"is","start":112.36,"end":112.68,"confidence":0.9838867,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02528034709393978},{"word":"the","start":112.68,"end":113.0,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.023106176406145096},{"word":"upgrade","start":113.0,"end":113.5,"confidence":0.9667969,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.009725993499159811},{"word":"still","start":113.64,"end":113.96,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.03837331384420395},{"word":"pending","start":113.96,"end":114.439995,"confidence":1.0,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.03134522959589958},{"word":"on","start":114.439995,"end":114.6,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.024028191342949867},{"word":"the","start":114.6,"end":114.759995,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025199808180332184},{"word":"on","start":114.759995,"end":115.0,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.021057944744825363},{"word":"the","start":115.0,"end":115.079994,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022105343639850616},{"word":"portal","start":115.079994,"end":115.579994,"confidence":0.9995117,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.022503593936562535},{"word":"well","start":123.765,"end":124.265,"confidence":0.99560547,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.031243525445461273},{"word":"remember","start":124.645,"end":124.965,"confidence":0.9970703,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.02573079988360405},{"word":"how","start":124.965,"end":125.205,"confidence":0.99609375,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.026047151535749435},{"word":"we","start":125.205,"end":125.365,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.020247789099812508},{"word":"put","start":125.365,"end":125.525,"confidence":0.9980469,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.02074984833598137},{"word":"an","start":125.525,"end":125.685,"confidence":0.99609375,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.023304151371121407},{"word":"upgrade","start":125.685,"end":126.085,"confidence":0.9970703,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":-0.013038517907261848},{"word":"for","start":126.085,"end":126.325,"confidence":0.8276367,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02849193662405014},{"word":"my","start":126.325,"end":126.805,"confidence":0.99316406,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.03026379272341728},{"word":"office","start":126.805,"end":127.284996,"confidence":0.91503906,"punctuated_word":"office","sentiment":"neutral","sentiment_score":-0.01544102281332016},{"word":"to","start":127.284996,"end":127.685,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025956565514206886},{"word":"two","start":127.685,"end":128.005,"confidence":0.9921875,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.02334306575357914},{"word":"gigs","start":128.005,"end":128.505,"confidence":0.9658203,"punctuated_word":"gigs?","sentiment":"neutral","sentiment_score":-0.023610753938555717},{"word":"is","start":130.08499,"end":130.325,"confidence":0.9790039,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.027115199714899063},{"word":"that","start":130.325,"end":130.645,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.030145905911922455},{"word":"still","start":130.645,"end":130.965,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.026357874274253845},{"word":"pending","start":130.965,"end":131.36499,"confidence":1.0,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.02364972047507763},{"word":"in","start":131.36499,"end":131.525,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.005569778382778168},{"word":"the","start":131.525,"end":131.685,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0038579218089580536},{"word":"portal","start":131.685,"end":132.185,"confidence":0.9995117,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.00021840911358594897},{"word":"today","start":164.23,"end":164.71,"confidence":0.9421387,"punctuated_word":"Today.","sentiment":"neutral","sentiment_score":0.017156165093183517},{"word":"right","start":164.71,"end":165.21,"confidence":0.99560547,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.01385235320776701},{"word":"yeah","start":166.55,"end":166.87,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006621877662837505},{"word":"well","start":166.87,"end":166.95,"confidence":0.7470703,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.03425442799925804},{"word":"no","start":166.95,"end":167.43,"confidence":0.78808594,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.07346181571483612},{"word":"no","start":167.43,"end":167.67,"confidence":0.7480469,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.08768729865550995},{"word":"one","start":167.67,"end":167.83,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.12448839843273164},{"word":"has","start":167.83,"end":168.07,"confidence":0.9980469,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.10482466220855712},{"word":"came","start":168.07,"end":168.39,"confidence":0.9370117,"punctuated_word":"came","sentiment":"neutral","sentiment_score":-0.10837645828723907},{"word":"yet","start":168.39,"end":168.89,"confidence":0.9291992,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.13708895444869995},{"word":"but","start":170.47,"end":170.71,"confidence":0.91259766,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.08433596789836884},{"word":"is","start":170.71,"end":170.95,"confidence":0.9902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.054654449224472046},{"word":"it","start":170.95,"end":171.03,"confidence":0.9116211,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06433665007352829},{"word":"still","start":171.03,"end":171.43,"confidence":0.9980469,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.05358074605464935},{"word":"pending","start":171.43,"end":171.91,"confidence":0.9980469,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.05328471213579178},{"word":"the","start":171.91,"end":172.23,"confidence":0.9116211,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06272870302200317},{"word":"upgrade","start":172.23,"end":172.73,"confidence":0.99560547,"punctuated_word":"upgrade?","sentiment":"neutral","sentiment_score":-0.04911619424819946},{"word":"does","start":172.87,"end":173.11,"confidence":0.9819336,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.04867517203092575},{"word":"it","start":173.11,"end":173.27,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0397392138838768},{"word":"say","start":173.27,"end":173.51,"confidence":0.99316406,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.03340856358408928},{"word":"pending","start":173.51,"end":173.91,"confidence":0.9921875,"punctuated_word":"pending","sentiment":"neutral","sentiment_score":-0.05249141901731491},{"word":"still","start":173.91,"end":174.15,"confidence":0.9248047,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.06752350181341171},{"word":"there","start":174.15,"end":174.65,"confidence":0.99609375,"punctuated_word":"there?","sentiment":"neutral","sentiment_score":-0.05915313214063645},{"word":"okay","start":188.46,"end":188.96,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0017618639394640925},{"word":"so","start":189.18001,"end":189.68001,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.008622711524367332},{"word":"it's","start":189.74,"end":189.98,"confidence":0.99194336,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01324731856584549},{"word":"from","start":189.98,"end":190.22,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.010872647166252136},{"word":"eight","start":190.22,"end":190.46,"confidence":0.9980469,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.01514211855828762},{"word":"now","start":190.46,"end":190.7,"confidence":0.97265625,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.025323450565338135},{"word":"i","start":190.7,"end":190.78,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0393037348985672},{"word":"thought","start":190.78,"end":190.94,"confidence":0.99902344,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.036908697336912155},{"word":"it","start":190.94,"end":191.1,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04402641952037811},{"word":"was","start":191.1,"end":191.26,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.044067636132240295},{"word":"from","start":191.26,"end":191.5,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.03323626145720482},{"word":"09:00","start":191.5,"end":192.4,"confidence":0.9984131,"punctuated_word":"09:00.","sentiment":"neutral","sentiment_score":-0.02201167866587639},{"word":"so","start":195.18001,"end":195.34,"confidence":0.96777344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.018497077748179436},{"word":"it's","start":195.34,"end":195.58,"confidence":0.9741211,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02160952240228653},{"word":"from","start":195.58,"end":195.74,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0132750254124403},{"word":"8am","start":195.74,"end":196.38,"confidence":0.9293213,"punctuated_word":"8AM,","sentiment":"neutral","sentiment_score":-0.008895011618733406},{"word":"is","start":196.38,"end":196.62,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007754690945148468},{"word":"it","start":196.62,"end":197.12,"confidence":0.9995117,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.02195560187101364},{"word":"okay","start":198.78,"end":199.28,"confidence":0.9975586,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.030758779495954514},{"word":"alright","start":199.58,"end":200.06,"confidence":0.99658203,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.04540463909506798},{"word":"no","start":200.06,"end":200.22,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08481160551309586},{"word":"worries","start":200.22,"end":200.72,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.070779949426651},{"word":"okay","start":201.26,"end":201.74,"confidence":0.90771484,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1729813665151596},{"word":"thank","start":201.74,"end":202.06,"confidence":0.9902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35338377952575684},{"word":"you","start":202.06,"end":202.56,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3330879509449005},{"word":"alright","start":203.90088,"end":204.38087,"confidence":0.79907227,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.3075752854347229},{"word":"bye","start":204.38087,"end":204.54088,"confidence":0.96972656,"punctuated_word":"Bye","sentiment":"positive","sentiment_score":0.41833943128585815},{"word":"now","start":204.54088,"end":205.04088,"confidence":0.9123535,"punctuated_word":"now.","sentiment":"positive","sentiment_score":0.3953168988227844},{"word":"bye","start":205.90088,"end":206.40088,"confidence":0.8261719,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11247970163822174}],"paragraphs":{"transcript":"\nYeah. Hello? Hi, Maureen. This is Mary. I have Dom on the line, and he needs assistance with, his Internet.\n\nHello? Dom, you'll be yes. You'll be talking to Dom, Maureen. Alright. Thank you.\n\nHello? Is this Moraine? Yeah. What that's funny. You don't reply.\n\nYou don't answer your calls. What's the name? Just transferred you over, and everything just went silent. Anyway, listen. Can you do me a favor?\n\nBecause I've got no Internet. The the technician was supposed to arrive this morning hasn't arrived yet. Can you just double check the Vocus portal? Because it's supposed to be here from between nine and twelve, I think, or something like that. Okay.\n\nAnd is is the upgrade still pending on the on the portal? Well, remember how we put an upgrade for my office to two gigs? Is that still pending in the portal? Today. Right?\n\nYeah. Well, no no one has came yet. But is it still pending the upgrade? Does it say pending still there? Okay.\n\nSo it's from eight now. I thought it was from 09:00. So it's from 8AM, is it? Okay. Alright.\n\nNo worries. Okay. Thank you. Alright. Bye now.\n\nBye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":18.975,"end":19.375,"sentiment":"neutral","sentiment_score":0.025171304121613503},{"text":"Hello?","start":19.375,"end":19.875,"sentiment":"neutral","sentiment_score":0.025901326909661293},{"text":"Hi, Maureen.","start":23.055,"end":23.695,"sentiment":"neutral","sentiment_score":0.12850882858037949},{"text":"This is Mary.","start":23.695,"end":24.595001,"sentiment":"neutral","sentiment_score":0.12137477844953537},{"text":"I have Dom on the line, and he needs assistance with, his Internet.","start":24.99,"end":29.33,"sentiment":"neutral","sentiment_score":0.08395247677197823}],"sentiment":"neutral","sentiment_score":0.08817984107881785,"num_words":20,"start":18.975,"end":29.33},{"sentences":[{"text":"Hello?","start":32.35,"end":32.85,"sentiment":"neutral","sentiment_score":0.039508622139692307},{"text":"Dom, you'll be yes.","start":33.71,"end":35.309998,"sentiment":"neutral","sentiment_score":0.05660101771354675},{"text":"You'll be talking to Dom, Maureen.","start":35.309998,"end":37.01,"sentiment":"neutral","sentiment_score":0.058174122124910355},{"text":"Alright.","start":40.005,"end":40.405003,"sentiment":"neutral","sentiment_score":0.2387406826019287},{"text":"Thank you.","start":40.405003,"end":41.225002,"sentiment":"positive","sentiment_score":0.3838989585638046}],"sentiment":"neutral","sentiment_score":0.11582114467663425,"num_words":14,"start":32.35,"end":41.225002},{"sentences":[{"text":"Hello?","start":51.050003,"end":51.550003,"sentiment":"neutral","sentiment_score":0.0544574037194252},{"text":"Is this Moraine?","start":54.57,"end":55.47,"sentiment":"neutral","sentiment_score":0.023703659574190777},{"text":"Yeah.","start":58.730003,"end":59.050003,"sentiment":"neutral","sentiment_score":0.031434640288352966},{"text":"What that's funny.","start":59.050003,"end":59.93,"sentiment":"neutral","sentiment_score":-0.19348008930683136},{"text":"You don't reply.","start":59.93,"end":60.65,"sentiment":"negative","sentiment_score":-0.4228002727031708}],"sentiment":"neutral","sentiment_score":-0.15380346029996872,"num_words":11,"start":51.050003,"end":60.65},{"sentences":[{"text":"You don't answer your calls.","start":60.65,"end":62.030003,"sentiment":"negative","sentiment_score":-0.39028358459472656},{"text":"What's the name?","start":65.435,"end":66.075,"sentiment":"neutral","sentiment_score":-0.2180747389793396},{"text":"Just transferred you over, and everything just went silent.","start":66.075,"end":68.815,"sentiment":"negative","sentiment_score":-0.38926290141211617},{"text":"Anyway, listen.","start":70.955,"end":71.935,"sentiment":"neutral","sentiment_score":-0.14335567504167557},{"text":"Can you do me a favor?","start":72.155,"end":73.275,"sentiment":"neutral","sentiment_score":-0.12223001817862193}],"sentiment":"neutral","sentiment_score":-0.2851639884710312,"num_words":25,"start":60.65,"end":73.275},{"sentences":[{"text":"Because I've got no Internet.","start":73.275,"end":74.575,"sentiment":"neutral","sentiment_score":-0.2772987216711044},{"text":"The the technician was supposed to arrive this morning hasn't arrived yet.","start":75.034996,"end":81.56,"sentiment":"neutral","sentiment_score":-0.16796264797449112},{"text":"Can you just double check the Vocus portal?","start":81.56,"end":83.9,"sentiment":"neutral","sentiment_score":-0.04124567308463156},{"text":"Because it's supposed to be here from between nine and twelve, I think, or something like that.","start":84.28,"end":88.06,"sentiment":"neutral","sentiment_score":-0.06522813987206011},{"text":"Okay.","start":90.84,"end":91.34,"sentiment":"neutral","sentiment_score":-0.0024346597492694855}],"sentiment":"neutral","sentiment_score":-0.1126354373558316,"num_words":43,"start":73.275,"end":91.34},{"sentences":[{"text":"And is is the upgrade still pending on the on the portal?","start":111.88,"end":115.579994,"sentiment":"neutral","sentiment_score":-0.023139312397688627},{"text":"Well, remember how we put an upgrade for my office to two gigs?","start":123.765,"end":128.505,"sentiment":"neutral","sentiment_score":-0.02365145545739394},{"text":"Is that still pending in the portal?","start":130.08499,"end":132.185,"sentiment":"neutral","sentiment_score":-0.016702115668782165},{"text":"Today.","start":164.23,"end":164.71,"sentiment":"neutral","sentiment_score":0.017156165093183517},{"text":"Right?","start":164.71,"end":165.21,"sentiment":"neutral","sentiment_score":0.01385235320776701}],"sentiment":"neutral","sentiment_score":-0.01973667532643851,"num_words":34,"start":111.88,"end":165.21},{"sentences":[{"text":"Yeah.","start":166.55,"end":166.87,"sentiment":"neutral","sentiment_score":0.006621877662837505},{"text":"Well, no no one has came yet.","start":166.87,"end":168.89,"sentiment":"neutral","sentiment_score":-0.09574028796383313},{"text":"But is it still pending the upgrade?","start":170.47,"end":172.73,"sentiment":"neutral","sentiment_score":-0.060291060379573276},{"text":"Does it say pending still there?","start":172.87,"end":174.65,"sentiment":"neutral","sentiment_score":-0.050165167078375816},{"text":"Okay.","start":188.46,"end":188.96,"sentiment":"neutral","sentiment_score":0.0017618639394640925}],"sentiment":"neutral","sentiment_score":-0.06294666814871809,"num_words":22,"start":166.55,"end":188.96},{"sentences":[{"text":"So it's from eight now.","start":189.18001,"end":190.7,"sentiment":"neutral","sentiment_score":-0.014641649276018142},{"text":"I thought it was from 09:00.","start":190.7,"end":192.4,"sentiment":"neutral","sentiment_score":-0.03659240466852983},{"text":"So it's from 8AM, is it?","start":195.18001,"end":197.12,"sentiment":"neutral","sentiment_score":-0.01533115499963363},{"text":"Okay.","start":198.78,"end":199.28,"sentiment":"neutral","sentiment_score":0.030758779495954514},{"text":"Alright.","start":199.58,"end":200.06,"sentiment":"neutral","sentiment_score":0.04540463909506798}],"sentiment":"neutral","sentiment_score":-0.016241378199897315,"num_words":19,"start":189.18001,"end":200.06},{"sentences":[{"text":"No worries.","start":200.06,"end":200.72,"sentiment":"neutral","sentiment_score":0.07779577746987343},{"text":"Okay.","start":201.26,"end":201.74,"sentiment":"neutral","sentiment_score":0.1729813665151596},{"text":"Thank you.","start":201.74,"end":202.56,"sentiment":"positive","sentiment_score":0.3432358652353287},{"text":"Alright.","start":203.90088,"end":204.38087,"sentiment":"neutral","sentiment_score":0.3075752854347229},{"text":"Bye now.","start":204.38087,"end":205.04088,"sentiment":"positive","sentiment_score":0.4068281650543213}],"sentiment":"neutral","sentiment_score":0.26703453343361616,"num_words":8,"start":200.06,"end":205.04088},{"sentences":[{"text":"Bye.","start":205.90088,"end":206.40088,"sentiment":"neutral","sentiment_score":0.11247970163822174}],"sentiment":"neutral","sentiment_score":0.11247970163822174,"num_words":1,"start":205.90088,"end":206.40088}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Marie from Ergo tech support. How can I assist you? Hello?\n\nHello? Can you hear me?\n\nChannel 1: Yeah. Hello?\n\nChannel 0: Yes. Hello. I can hear you.\n\nChannel 1: Hi, Maureen. This is Mary. I have Dom on the line, and he needs assistance with, his Internet. Hello?\n\nChannel 0: Yes.\n\nChannel 1: Dom,\n\nChannel 0: Hello?\n\nChannel 1: you'll be yes. You'll be talking to Dom, Maureen.\n\nChannel 0: Okay.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Hello?\n\nChannel 0: Hello? Hello, Dom?\n\nChannel 1: Is this Moraine?\n\nChannel 0: Yes. This is Maureen. Good morning.\n\nChannel 1: Yeah. What that's funny. You don't reply. You don't answer your calls. What's the name?\n\nJust transferred you over, and everything just went silent. Anyway, listen. Can you do me a favor? Because I've got no Internet. The\n\nChannel 0: Okay.\n\nChannel 1: the technician was supposed to arrive this morning hasn't arrived yet. Can you just double check the Vocus portal? Because it's supposed to be here\n\nChannel 0: Okay.\n\nChannel 1: from between nine and twelve, I think, or something like that.\n\nChannel 0: Okay. Hang on. Let me just check the\n\nChannel 1: Okay.\n\nChannel 0: portal.\n\nChannel 1: And is is the upgrade still pending on the on the portal?\n\nChannel 0: Sorry. What upgrade?\n\nChannel 1: Well, remember how we put an upgrade for my office to two gigs?\n\nChannel 0: Mhmm.\n\nChannel 1: Is that still pending\n\nChannel 0: Okay.\n\nChannel 1: in the portal?\n\nChannel 0: Let me also check. I can run. The appointment is scheduled 8AM to 12PM today.\n\nChannel 1: Today. Right?\n\nChannel 0: Yeah. Yes. Today.\n\nChannel 1: Yeah. Well, no no one has came yet. But is it still pending the upgrade? Does it say pending still there?\n\nChannel 0: Current yeah. The upgrade is still pending. Current plan is still 500 over 50 Mbps.\n\nChannel 1: Okay. So it's from eight now. I thought it was from 09:00. So it's from 8AM, is it?\n\nChannel 0: Mhmm. Yeah. Mhmm.\n\nChannel 1: Okay. Alright.\n\nChannel 0: 9AM,\n\nChannel 1: No worries.\n\nChannel 0: then.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: K. Thanks.\n\nChannel 1: Alright.\n\nChannel 0: You're welcome,\n\nChannel 1: Bye now.\n\nChannel 0: Dom. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.14474359154701233},{"text":"Good morning.","start":2.3999999,"end":3.04,"sentiment":"positive","sentiment_score":0.3873341530561447},{"text":"This is Marie from Ergo tech support.","start":3.04,"end":5.46,"sentiment":"positive","sentiment_score":0.3553898206778935},{"text":"How can I assist you?","start":6.16,"end":7.54,"sentiment":"neutral","sentiment_score":0.2634855806827545},{"text":"Hello?","start":10.32,"end":10.82,"sentiment":"neutral","sentiment_score":0.04564743861556053}],"sentiment":"neutral","sentiment_score":0.2981384990271181,"channel":0,"num_words":16,"start":1.36,"end":10.82},{"sentences":[{"text":"Hello?","start":15.035,"end":15.514999,"sentiment":"neutral","sentiment_score":0.0246976800262928},{"text":"Can you hear me?","start":15.514999,"end":16.575,"sentiment":"neutral","sentiment_score":0.013957301387563348}],"sentiment":"neutral","sentiment_score":0.01610537711530924,"channel":0,"num_words":5,"start":15.035,"end":16.575},{"sentences":[{"text":"Yeah.","start":18.975,"end":19.375,"sentiment":"neutral","sentiment_score":0.025171304121613503},{"text":"Hello?","start":19.375,"end":19.875,"sentiment":"neutral","sentiment_score":0.025901326909661293}],"sentiment":"neutral","sentiment_score":0.025536315515637398,"channel":1,"num_words":2,"start":18.975,"end":19.875},{"sentences":[{"text":"Yes.","start":20.715,"end":21.035,"sentiment":"neutral","sentiment_score":0.0547025091946125},{"text":"Hello.","start":21.035,"end":21.355,"sentiment":"neutral","sentiment_score":0.06678300350904465},{"text":"I can hear you.","start":21.355,"end":22.415,"sentiment":"neutral","sentiment_score":0.08195687085390091}],"sentiment":"neutral","sentiment_score":0.07488549935321014,"channel":0,"num_words":6,"start":20.715,"end":22.415},{"sentences":[{"text":"Hi, Maureen.","start":23.055,"end":23.695,"sentiment":"neutral","sentiment_score":0.12850882858037949},{"text":"This is Mary.","start":23.695,"end":24.595001,"sentiment":"neutral","sentiment_score":0.12137477844953537},{"text":"I have Dom on the line, and he needs assistance with, his Internet.","start":24.99,"end":29.33,"sentiment":"neutral","sentiment_score":0.08395247677197823},{"text":"Hello?","start":32.35,"end":32.85,"sentiment":"neutral","sentiment_score":0.039508622139692307}],"sentiment":"neutral","sentiment_score":0.09221225329919865,"channel":1,"num_words":19,"start":23.055,"end":32.85},{"sentences":[{"text":"Yes.","start":33.51,"end":33.75,"sentiment":"neutral","sentiment_score":0.04524940997362137}],"sentiment":"neutral","sentiment_score":0.04524940997362137,"channel":0,"num_words":1,"start":33.51,"end":33.75},{"sentences":[{"text":"Dom,","start":33.71,"end":34.11,"sentiment":"neutral","sentiment_score":0.0362171083688736}],"sentiment":"neutral","sentiment_score":0.0362171083688736,"channel":1,"num_words":1,"start":33.71,"end":34.11},{"sentences":[{"text":"Hello?","start":33.75,"end":34.25,"sentiment":"neutral","sentiment_score":0.03331374004483223}],"sentiment":"neutral","sentiment_score":0.03331374004483223,"channel":0,"num_words":1,"start":33.75,"end":34.25},{"sentences":[{"text":"you'll be yes.","start":34.11,"end":35.309998,"sentiment":"neutral","sentiment_score":0.06339565416177113},{"text":"You'll be talking to Dom, Maureen.","start":35.309998,"end":37.01,"sentiment":"neutral","sentiment_score":0.058174122124910355}],"sentiment":"neutral","sentiment_score":0.05991463280386395,"channel":1,"num_words":9,"start":34.11,"end":37.01},{"sentences":[{"text":"Okay.","start":37.989998,"end":38.489998,"sentiment":"neutral","sentiment_score":0.14099974930286407}],"sentiment":"neutral","sentiment_score":0.14099974930286407,"channel":0,"num_words":1,"start":37.989998,"end":38.489998},{"sentences":[{"text":"Alright.","start":40.005,"end":40.405003,"sentiment":"neutral","sentiment_score":0.2387406826019287},{"text":"Thank you.","start":40.405003,"end":41.225002,"sentiment":"positive","sentiment_score":0.3838989585638046}],"sentiment":"positive","sentiment_score":0.33551286657651264,"channel":1,"num_words":3,"start":40.005,"end":41.225002},{"sentences":[{"text":"Okay.","start":41.935,"end":42.435,"sentiment":"neutral","sentiment_score":0.21821673214435575},{"text":"Thank you.","start":43.215,"end":43.954998,"sentiment":"neutral","sentiment_score":0.28982260823249817}],"sentiment":"neutral","sentiment_score":0.26595398286978406,"channel":0,"num_words":3,"start":41.935,"end":43.954998},{"sentences":[{"text":"Hello?","start":51.050003,"end":51.550003,"sentiment":"neutral","sentiment_score":0.0544574037194252}],"sentiment":"neutral","sentiment_score":0.0544574037194252,"channel":1,"num_words":1,"start":51.050003,"end":51.550003},{"sentences":[{"text":"Hello?","start":52.335,"end":52.495,"sentiment":"neutral","sentiment_score":0.03731858730316162},{"text":"Hello, Dom?","start":52.495,"end":53.555,"sentiment":"neutral","sentiment_score":0.021641718223690987}],"sentiment":"neutral","sentiment_score":0.026867341250181198,"channel":0,"num_words":3,"start":52.335,"end":53.555},{"sentences":[{"text":"Is this Moraine?","start":54.57,"end":55.47,"sentiment":"neutral","sentiment_score":0.023703659574190777}],"sentiment":"neutral","sentiment_score":0.023703659574190777,"channel":1,"num_words":3,"start":54.57,"end":55.47},{"sentences":[{"text":"Yes.","start":55.934998,"end":56.434998,"sentiment":"neutral","sentiment_score":0.04735448583960533},{"text":"This is Maureen.","start":56.54,"end":56.86,"sentiment":"neutral","sentiment_score":0.06024912744760513},{"text":"Good morning.","start":56.86,"end":58.16,"sentiment":"neutral","sentiment_score":0.19338250905275345}],"sentiment":"neutral","sentiment_score":0.10247781438132127,"channel":0,"num_words":6,"start":55.934998,"end":58.16},{"sentences":[{"text":"Yeah.","start":58.730003,"end":59.050003,"sentiment":"neutral","sentiment_score":0.031434640288352966},{"text":"What that's funny.","start":59.050003,"end":59.93,"sentiment":"neutral","sentiment_score":-0.19348008930683136},{"text":"You don't reply.","start":59.93,"end":60.65,"sentiment":"negative","sentiment_score":-0.4228002727031708},{"text":"You don't answer your calls.","start":60.65,"end":62.030003,"sentiment":"negative","sentiment_score":-0.39028358459472656},{"text":"What's the name?","start":65.435,"end":66.075,"sentiment":"neutral","sentiment_score":-0.2180747389793396}],"sentiment":"neutral","sentiment_score":-0.2948699057102203,"channel":1,"num_words":15,"start":58.730003,"end":66.075},{"sentences":[{"text":"Just transferred you over, and everything just went silent.","start":66.075,"end":68.815,"sentiment":"negative","sentiment_score":-0.38926290141211617},{"text":"Anyway, listen.","start":70.955,"end":71.935,"sentiment":"neutral","sentiment_score":-0.14335567504167557},{"text":"Can you do me a favor?","start":72.155,"end":73.275,"sentiment":"neutral","sentiment_score":-0.12223001817862193},{"text":"Because I've got no Internet.","start":73.275,"end":74.575,"sentiment":"neutral","sentiment_score":-0.2772987216711044},{"text":"The","start":75.034996,"end":75.534996,"sentiment":"neutral","sentiment_score":-0.14646856486797333}],"sentiment":"neutral","sentiment_score":-0.26332259761250537,"channel":1,"num_words":23,"start":66.075,"end":75.534996},{"sentences":[{"text":"Okay.","start":75.59499,"end":76.09499,"sentiment":"neutral","sentiment_score":-0.13281528651714325}],"sentiment":"neutral","sentiment_score":-0.13281528651714325,"channel":0,"num_words":1,"start":75.59499,"end":76.09499},{"sentences":[{"text":"the technician was supposed to arrive this morning hasn't arrived yet.","start":77.08,"end":81.56,"sentiment":"neutral","sentiment_score":-0.1699166555296291},{"text":"Can you just double check the Vocus portal?","start":81.56,"end":83.9,"sentiment":"neutral","sentiment_score":-0.04124567308463156},{"text":"Because it's supposed to be here","start":84.28,"end":85.32,"sentiment":"neutral","sentiment_score":-0.038196116064985595}],"sentiment":"neutral","sentiment_score":-0.09712901167571544,"channel":1,"num_words":25,"start":77.08,"end":85.32},{"sentences":[{"text":"Okay.","start":85.3,"end":85.8,"sentiment":"neutral","sentiment_score":-0.05981145799160004}],"sentiment":"neutral","sentiment_score":-0.05981145799160004,"channel":0,"num_words":1,"start":85.3,"end":85.8},{"sentences":[{"text":"from between nine and twelve, I think, or something like that.","start":85.32,"end":88.06,"sentiment":"neutral","sentiment_score":-0.07997288013046439}],"sentiment":"neutral","sentiment_score":-0.07997288013046439,"channel":1,"num_words":11,"start":85.32,"end":88.06},{"sentences":[{"text":"Okay.","start":88.58,"end":88.98,"sentiment":"neutral","sentiment_score":-0.006084884516894817},{"text":"Hang on.","start":88.98,"end":89.380005,"sentiment":"neutral","sentiment_score":-0.012054738122969866},{"text":"Let me just check the","start":89.380005,"end":90.98,"sentiment":"neutral","sentiment_score":-0.003916980326175689}],"sentiment":"neutral","sentiment_score":-0.006222407799214125,"channel":0,"num_words":8,"start":88.58,"end":90.98},{"sentences":[{"text":"Okay.","start":90.84,"end":91.34,"sentiment":"neutral","sentiment_score":-0.0024346597492694855}],"sentiment":"neutral","sentiment_score":-0.0024346597492694855,"channel":1,"num_words":1,"start":90.84,"end":91.34},{"sentences":[{"text":"portal.","start":90.98,"end":91.48,"sentiment":"neutral","sentiment_score":-0.0023727314546704292}],"sentiment":"neutral","sentiment_score":-0.0023727314546704292,"channel":0,"num_words":1,"start":90.98,"end":91.48},{"sentences":[{"text":"And is is the upgrade still pending on the on the portal?","start":111.88,"end":115.579994,"sentiment":"neutral","sentiment_score":-0.023139312397688627}],"sentiment":"neutral","sentiment_score":-0.023139312397688627,"channel":1,"num_words":12,"start":111.88,"end":115.579994},{"sentences":[{"text":"Sorry.","start":120.79,"end":121.19,"sentiment":"neutral","sentiment_score":-0.05558113008737564},{"text":"What upgrade?","start":121.19,"end":122.01,"sentiment":"neutral","sentiment_score":-0.034422650933265686}],"sentiment":"neutral","sentiment_score":-0.041475477317969,"channel":0,"num_words":3,"start":120.79,"end":122.01},{"sentences":[{"text":"Well, remember how we put an upgrade for my office to two gigs?","start":123.765,"end":128.505,"sentiment":"neutral","sentiment_score":-0.02365145545739394}],"sentiment":"neutral","sentiment_score":-0.02365145545739394,"channel":1,"num_words":13,"start":123.765,"end":128.505},{"sentences":[{"text":"Mhmm.","start":129.545,"end":130.045,"sentiment":"neutral","sentiment_score":-0.019445031881332397}],"sentiment":"neutral","sentiment_score":-0.019445031881332397,"channel":0,"num_words":1,"start":129.545,"end":130.045},{"sentences":[{"text":"Is that still pending","start":130.08499,"end":131.36499,"sentiment":"neutral","sentiment_score":-0.026817175094038248}],"sentiment":"neutral","sentiment_score":-0.026817175094038248,"channel":1,"num_words":4,"start":130.08499,"end":131.36499},{"sentences":[{"text":"Okay.","start":130.985,"end":131.485,"sentiment":"neutral","sentiment_score":-0.01307110581547022}],"sentiment":"neutral","sentiment_score":-0.01307110581547022,"channel":0,"num_words":1,"start":130.985,"end":131.485},{"sentences":[{"text":"in the portal?","start":131.36499,"end":132.185,"sentiment":"neutral","sentiment_score":-0.0032153697684407234}],"sentiment":"neutral","sentiment_score":-0.0032153697684407234,"channel":1,"num_words":3,"start":131.36499,"end":132.185},{"sentences":[{"text":"Let me also check.","start":132.345,"end":133.705,"sentiment":"neutral","sentiment_score":0.00769776338711381},{"text":"I can run.","start":133.705,"end":134.605,"sentiment":"neutral","sentiment_score":0.028551678483684857},{"text":"The appointment is scheduled 8AM to 12PM today.","start":158.08499,"end":164.505,"sentiment":"neutral","sentiment_score":0.03372396621853113}],"sentiment":"neutral","sentiment_score":0.025749187916517258,"channel":0,"num_words":15,"start":132.345,"end":164.505},{"sentences":[{"text":"Today.","start":164.23,"end":164.71,"sentiment":"neutral","sentiment_score":0.017156165093183517},{"text":"Right?","start":164.71,"end":165.21,"sentiment":"neutral","sentiment_score":0.01385235320776701}],"sentiment":"neutral","sentiment_score":0.015504259150475264,"channel":1,"num_words":2,"start":164.23,"end":165.21},{"sentences":[{"text":"Yeah.","start":165.365,"end":165.845,"sentiment":"neutral","sentiment_score":0.018172625452280045},{"text":"Yes.","start":165.845,"end":166.245,"sentiment":"neutral","sentiment_score":0.03194686025381088},{"text":"Today.","start":166.245,"end":166.745,"sentiment":"neutral","sentiment_score":0.01700316183269024}],"sentiment":"neutral","sentiment_score":0.022374215846260388,"channel":0,"num_words":3,"start":165.365,"end":166.745},{"sentences":[{"text":"Yeah.","start":166.55,"end":166.87,"sentiment":"neutral","sentiment_score":0.006621877662837505},{"text":"Well, no no one has came yet.","start":166.87,"end":168.89,"sentiment":"neutral","sentiment_score":-0.09574028796383313},{"text":"But is it still pending the upgrade?","start":170.47,"end":172.73,"sentiment":"neutral","sentiment_score":-0.060291060379573276},{"text":"Does it say pending still there?","start":172.87,"end":174.65,"sentiment":"neutral","sentiment_score":-0.050165167078375816}],"sentiment":"neutral","sentiment_score":-0.06602802681958392,"channel":1,"num_words":21,"start":166.55,"end":174.65},{"sentences":[{"text":"Current yeah.","start":177.43001,"end":179.29001,"sentiment":"neutral","sentiment_score":-0.020447902847081423},{"text":"The upgrade is still pending.","start":179.51001,"end":181.45,"sentiment":"neutral","sentiment_score":-0.022557441517710684},{"text":"Current plan is still 500 over 50 Mbps.","start":182.07,"end":185.445,"sentiment":"neutral","sentiment_score":0.004355510543973651}],"sentiment":"neutral","sentiment_score":-0.007922595262061804,"channel":0,"num_words":15,"start":177.43001,"end":185.445},{"sentences":[{"text":"Okay.","start":188.46,"end":188.96,"sentiment":"neutral","sentiment_score":0.0017618639394640925},{"text":"So it's from eight now.","start":189.18001,"end":190.7,"sentiment":"neutral","sentiment_score":-0.014641649276018142},{"text":"I thought it was from 09:00.","start":190.7,"end":192.4,"sentiment":"neutral","sentiment_score":-0.03659240466852983},{"text":"So it's from 8AM, is it?","start":195.18001,"end":197.12,"sentiment":"neutral","sentiment_score":-0.01533115499963363}],"sentiment":"neutral","sentiment_score":-0.021277096691644855,"channel":1,"num_words":18,"start":188.46,"end":197.12},{"sentences":[{"text":"Mhmm.","start":197.41501,"end":197.66501,"sentiment":"neutral","sentiment_score":-0.0005333446897566319},{"text":"Yeah.","start":197.66501,"end":198.16501,"sentiment":"neutral","sentiment_score":0.009263916872441769},{"text":"Mhmm.","start":198.30501,"end":198.65094,"sentiment":"neutral","sentiment_score":0.012059453874826431}],"sentiment":"neutral","sentiment_score":0.00693000868583719,"channel":0,"num_words":3,"start":197.41501,"end":198.65094},{"sentences":[{"text":"Okay.","start":198.78,"end":199.28,"sentiment":"neutral","sentiment_score":0.030758779495954514},{"text":"Alright.","start":199.58,"end":200.06,"sentiment":"neutral","sentiment_score":0.04540463909506798}],"sentiment":"neutral","sentiment_score":0.038081709295511246,"channel":1,"num_words":2,"start":198.78,"end":200.06},{"sentences":[{"text":"9AM,","start":199.61095,"end":200.33093,"sentiment":"neutral","sentiment_score":0.043932974338531494}],"sentiment":"neutral","sentiment_score":0.043932974338531494,"channel":0,"num_words":1,"start":199.61095,"end":200.33093},{"sentences":[{"text":"No worries.","start":200.06,"end":200.72,"sentiment":"neutral","sentiment_score":0.07779577746987343}],"sentiment":"neutral","sentiment_score":0.07779577746987343,"channel":1,"num_words":2,"start":200.06,"end":200.72},{"sentences":[{"text":"then.","start":200.33093,"end":200.83093,"sentiment":"neutral","sentiment_score":0.05547225475311279}],"sentiment":"neutral","sentiment_score":0.05547225475311279,"channel":0,"num_words":1,"start":200.33093,"end":200.83093},{"sentences":[{"text":"Okay.","start":201.26,"end":201.74,"sentiment":"neutral","sentiment_score":0.1729813665151596},{"text":"Thank you.","start":201.74,"end":202.56,"sentiment":"positive","sentiment_score":0.3432358652353287}],"sentiment":"neutral","sentiment_score":0.28648436566193897,"channel":1,"num_words":3,"start":201.26,"end":202.56},{"sentences":[{"text":"K.","start":202.81094,"end":203.31094,"sentiment":"neutral","sentiment_score":0.1968191564083099},{"text":"Thanks.","start":203.37094,"end":203.87094,"sentiment":"positive","sentiment_score":0.37190988659858704}],"sentiment":"neutral","sentiment_score":0.2843645215034485,"channel":0,"num_words":2,"start":202.81094,"end":203.87094},{"sentences":[{"text":"Alright.","start":203.90088,"end":204.38087,"sentiment":"neutral","sentiment_score":0.3075752854347229}],"sentiment":"neutral","sentiment_score":0.3075752854347229,"channel":1,"num_words":1,"start":203.90088,"end":204.38087},{"sentences":[{"text":"You're welcome,","start":204.01094,"end":204.73094,"sentiment":"positive","sentiment_score":0.4876406639814377}],"sentiment":"positive","sentiment_score":0.4876406639814377,"channel":0,"num_words":2,"start":204.01094,"end":204.73094},{"sentences":[{"text":"Bye now.","start":204.38087,"end":205.04088,"sentiment":"positive","sentiment_score":0.4068281650543213}],"sentiment":"positive","sentiment_score":0.4068281650543213,"channel":1,"num_words":2,"start":204.38087,"end":205.04088},{"sentences":[{"text":"Dom.","start":204.73094,"end":205.05093,"sentiment":"neutral","sentiment_score":0.2791324257850647},{"text":"Bye.","start":205.05093,"end":205.55093,"sentiment":"neutral","sentiment_score":0.1994556039571762}],"sentiment":"neutral","sentiment_score":0.23929401487112045,"channel":0,"num_words":2,"start":204.73094,"end":205.55093},{"sentences":[{"text":"Bye.","start":205.90088,"end":206.40088,"sentiment":"neutral","sentiment_score":0.11247970163822174}],"sentiment":"neutral","sentiment_score":0.11247970163822174,"channel":1,"num_words":1,"start":205.90088,"end":206.40088}]},"summary":{"result":"success","short":"A customer named Dom needs assistance with his internet, but the call quality is poor and the agent, Marie, has difficulty hearing him. Eventually, the agent confirms that the upgrade is still pending and schedules an appointment for the next day at 8AM."},"intents":{"segments":[{"text":"Can you just double check the Vocus portal?","start_word":130,"end_word":137,"intents":[{"intent":"Check portal","confidence_score":0.42470357}]},{"text":"The appointment is scheduled 8AM to 12PM today. Today. Right?","start_word":210,"end_word":219,"intents":[{"intent":"Confirm appointment time","confidence_score":0.013935652}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.14474359154701233},{"text":"Good morning. This is Marie from Ergo tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.35796675086021423},{"text":"How can I assist you? Hello? Hello? Can you hear me? Yeah. Hello? Yes. Hello. I can hear you. Hi, Maureen. This is Mary. I have Dom on the line, and he needs assistance with, his Internet. Hello? Yes. Dom, Hello? you'll be yes. You'll be talking to Dom, Maureen. Okay. Alright.","start_word":10,"end_word":61,"sentiment":"neutral","sentiment_score":0.08839714527130127},{"text":"Thank you.","start_word":62,"end_word":63,"sentiment":"positive","sentiment_score":0.3779877424240112},{"text":"Okay. Thank you. Hello? Hello? Hello, Dom? Is this Moraine? Yes. This is Maureen. Good morning. Yeah. What that's funny.","start_word":64,"end_word":83,"sentiment":"neutral","sentiment_score":0.04256745055317879},{"text":"You don't reply. You don't answer your calls.","start_word":84,"end_word":91,"sentiment":"negative","sentiment_score":-0.39997419714927673},{"text":"What's the name?","start_word":92,"end_word":94,"sentiment":"neutral","sentiment_score":-0.22915145754814148},{"text":"Just transferred you over, and everything just went silent.","start_word":95,"end_word":103,"sentiment":"negative","sentiment_score":-0.389710009098053},{"text":"Anyway, listen. Can you do me a favor? Because I've got no Internet. The Okay. the technician was supposed to arrive this morning hasn't arrived yet. Can you just double check the Vocus portal? Because it's supposed to be here Okay. from between nine and twelve, I think, or something like that. Okay. Hang on. Let me just check the Okay. portal. And is is the upgrade still pending on the on the portal? Sorry. What upgrade? Well, remember how we put an upgrade for my office to two gigs? Mhmm. Is that still pending Okay. in the portal? Let me also check. I can run. The appointment is scheduled 8AM to 12PM today. Today. Right? Yeah. Yes. Today. Yeah. Well, no no one has came yet. But is it still pending the upgrade? Does it say pending still there? Current yeah. The upgrade is still pending. Current plan is still 500 over 50 Mbps. Okay. So it's from eight now. I thought it was from 09:00. So it's from 8AM, is it? Mhmm. Yeah. Mhmm. Okay. Alright. 9AM, No worries. then. Okay.","start_word":104,"end_word":286,"sentiment":"neutral","sentiment_score":-0.0391184501349926},{"text":"Thank you.","start_word":287,"end_word":288,"sentiment":"positive","sentiment_score":0.3398532271385193},{"text":"K.","start_word":289,"end_word":289,"sentiment":"neutral","sentiment_score":0.1968191564083099},{"text":"Thanks.","start_word":290,"end_word":290,"sentiment":"positive","sentiment_score":0.37190988659858704},{"text":"Alright.","start_word":291,"end_word":291,"sentiment":"neutral","sentiment_score":0.3075752854347229},{"text":"You're welcome, Bye now.","start_word":292,"end_word":295,"sentiment":"positive","sentiment_score":0.4469829797744751},{"text":"Dom. Bye. Bye.","start_word":296,"end_word":298,"sentiment":"neutral","sentiment_score":0.20084327459335327}],"average":{"sentiment":"neutral","sentiment_score":0.003799250785340654}}}}