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It's May from the TMC Transfer Center. I have Janai on the line from NetConnect. Can I pop her through? Are you there?\n\nCan I pop it there? Thank you. So then my name is Tina. I'm calling from Connexus. How are you?\n\nGood. Thank you. I have a quotation that I need to make a payment for, except that the quotation doesn't have any bank details. I have a quotation I need to make a payment for. The the quotation does not have it's QT, 2222127.\n\nYes. Yes. That'll be perfect. Can you please send those through? Not a problem.\n\nCan I please get you to tell me the bank details as well, please? Can you please verbally confirm your bank details with me as well while I have you on the phone? Yep. Yep. Yep.\n\n1, so on. And your phone number, please? Not a problem. Can I please get your name? Ross.\n\nThank you for confirming those, Ross. I will wait for that invoice from Jeff. Thank you. Have a good afternoon. 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It's May from the TMC Transfer Center. I have Janai on the line from NetConnect.\n\nChannel 0: Yes.\n\nChannel 1: Can I pop her through?\n\nChannel 0: Hello?\n\nChannel 1: Are you there? Can I pop it there?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Thank you.\n\nChannel 0: Hello?\n\nChannel 1: So then\n\nChannel 0: Hello?\n\nChannel 1: my name is Tina. I'm calling from Connexus. How are you?\n\nChannel 0: I'm good. How are you?\n\nChannel 1: Good. Thank you. I have a quotation that I need to make a payment for, except that the quotation doesn't have any bank details.\n\nChannel 0: Sorry? Come again?\n\nChannel 1: I have a quotation I need to make a payment for.\n\nChannel 0: Okay.\n\nChannel 1: The the quotation\n\nChannel 0: Which quotation?\n\nChannel 1: does not have it's QT,\n\nChannel 0: Mhmm.\n\nChannel 1: 2222127. Yes.\n\nChannel 0: 127 ConnectSource. Right? Are you calling from ConnectSource?\n\nChannel 1: Yes.\n\nChannel 0: So, miss, actually, it was just a quote sent to you. 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I will wait for that invoice from Jeff.\n\nChannel 0: Alright. No worries.\n\nChannel 1: Thank you. Have a good afternoon.\n\nChannel 0: Thank you. You too. Cheers. Bye.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.021811693906784058}],"sentiment":"neutral","sentiment_score":0.021811693906784058,"channel":0,"num_words":1,"start":2.32,"end":2.82},{"sentences":[{"text":"Hi.","start":3.6,"end":3.84,"sentiment":"neutral","sentiment_score":0.05686762556433678},{"text":"It's May from the TMC Transfer Center.","start":3.84,"end":6.08,"sentiment":"neutral","sentiment_score":0.06426772422024182},{"text":"I have Janai on the line from NetConnect.","start":6.08,"end":8.18,"sentiment":"neutral","sentiment_score":0.06680316664278507}],"sentiment":"neutral","sentiment_score":0.06507293926551938,"channel":1,"num_words":16,"start":3.6,"end":8.18},{"sentences":[{"text":"Yes.","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":0.07268130034208298}],"sentiment":"neutral","sentiment_score":0.07268130034208298,"channel":0,"num_words":1,"start":10.0,"end":10.5},{"sentences":[{"text":"Can I 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name?","start":182.845,"end":184.145,"sentiment":"neutral","sentiment_score":0.02489414035032193}],"sentiment":"neutral","sentiment_score":0.03549014756249057,"channel":1,"num_words":9,"start":182.125,"end":184.145},{"sentences":[{"text":"Ross.","start":185.25499,"end":185.75499,"sentiment":"neutral","sentiment_score":0.04426617920398712}],"sentiment":"neutral","sentiment_score":0.04426617920398712,"channel":0,"num_words":1,"start":185.25499,"end":185.75499},{"sentences":[{"text":"Ross.","start":187.24501,"end":187.565,"sentiment":"neutral","sentiment_score":0.07759290933609009},{"text":"Thank you for confirming those, Ross.","start":187.565,"end":189.32501,"sentiment":"positive","sentiment_score":0.36171095569928485},{"text":"I will wait for that invoice from Jeff.","start":189.32501,"end":192.225,"sentiment":"neutral","sentiment_score":0.1970538068562746}],"sentiment":"neutral","sentiment_score":0.25495260655879975,"channel":1,"num_words":15,"start":187.24501,"end":192.225},{"sentences":[{"text":"Alright.","start":193.77,"end":194.27,"sentiment":"neutral","sentiment_score":0.1745210587978363},{"text":"No worries.","start":194.41,"end":195.15001,"sentiment":"neutral","sentiment_score":0.24154812097549438}],"sentiment":"neutral","sentiment_score":0.21920576691627502,"channel":0,"num_words":3,"start":193.77,"end":195.15001},{"sentences":[{"text":"Thank you.","start":196.22,"end":196.62,"sentiment":"positive","sentiment_score":0.4257934093475342},{"text":"Have a good afternoon.","start":196.62,"end":197.6,"sentiment":"positive","sentiment_score":0.48270124197006226}],"sentiment":"positive","sentiment_score":0.46373196442921955,"channel":1,"num_words":6,"start":196.22,"end":197.6},{"sentences":[{"text":"Thank you.","start":198.02895,"end":198.82895,"sentiment":"positive","sentiment_score":0.48266084492206573},{"text":"You too.","start":198.82895,"end":199.48894,"sentiment":"positive","sentiment_score":0.3501289039850235},{"text":"Cheers.","start":199.54895,"end":199.94894,"sentiment":"positive","sentiment_score":0.42449840903282166},{"text":"Bye.","start":199.94894,"end":200.44894,"sentiment":"neutral","sentiment_score":0.2643468379974365}],"sentiment":"positive","sentiment_score":0.39240412414073944,"channel":0,"num_words":6,"start":198.02895,"end":200.44894},{"sentences":[{"text":"Thanks.","start":200.54001,"end":201.04001,"sentiment":"positive","sentiment_score":0.3336995244026184},{"text":"Bye.","start":201.34,"end":201.84,"sentiment":"neutral","sentiment_score":0.14127759635448456}],"sentiment":"neutral","sentiment_score":0.23748856037855148,"channel":1,"num_words":2,"start":200.54001,"end":201.84}]},"summary":{"result":"success","short":"A representative from TMC transfers calls Janai from NetConnect to make a payment. Janai does not provide bank details but agrees to receive an invoice and to pay from there. The representative confirms bank details and asks for Janai's name and account number before ending the call."},"intents":{"segments":[{"text":"I have a quotation that I need to make a payment for, except that the quotation doesn't have any bank details. Sorry? Come again?","start_word":59,"end_word":82,"intents":[{"intent":"Make payment","confidence_score":0.16640422}]},{"text":"Can I please get you to tell me the bank details as well, please? Sorry?","start_word":173,"end_word":187,"intents":[{"intent":"Confirm bank details","confidence_score":0.24292387}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. It's May from the TMC Transfer Center. I have Janai on the line from NetConnect. Yes. Can I pop her through? Hello? Are you there? Can I pop it there? Yeah. Sure. Thank you. Hello? So then Hello? my name is Tina. I'm calling from Connexus. How are you?","start_word":0,"end_word":50,"sentiment":"neutral","sentiment_score":0.08699910342693329},{"text":"I'm good.","start_word":51,"end_word":52,"sentiment":"positive","sentiment_score":0.397448867559433},{"text":"How are you?","start_word":53,"end_word":55,"sentiment":"neutral","sentiment_score":0.29770493507385254},{"text":"Good. Thank you.","start_word":56,"end_word":58,"sentiment":"positive","sentiment_score":0.35369905829429626},{"text":"I have a quotation that I need to make a payment for, except that the quotation doesn't have any bank details. Sorry? Come again? I have a quotation I need to make a payment for. Okay. The the Which quotation quotation? does not have it's QT, Mhmm. 2222127. Yes. 127 ConnectSource. Right? Are you calling from ConnectSource? Yes. So, miss, actually, it was just a quote sent to you. If you have approved to proceed ahead, I can send you invoice with bank details, and you can pay from there.","start_word":59,"end_word":148,"sentiment":"neutral","sentiment_score":0.018016967922449112},{"text":"That'll be perfect.","start_word":149,"end_word":151,"sentiment":"positive","sentiment_score":0.46732935309410095},{"text":"Can you please send those through? Just a minute. Hang on. I'm sending it over to Jeff Cross. Not a problem. Can I please get you to tell me the bank details as well, please? Sorry? Can you please verbally confirm your bank details with me as well while I have you on the phone? Sure. Yep. So we have our bank name Westpac, and account name is Techcom Systems Private Limited. Yep. PTY Limited. And our BSP is 033Dash1 Yep. 21. 1, so on. And your phone number, please? Sorry? Account number is 544718. Not a problem. Can I please get your name? Ross. Ross.","start_word":152,"end_word":257,"sentiment":"neutral","sentiment_score":0.02398683130741119},{"text":"Thank you for confirming those, Ross.","start_word":258,"end_word":263,"sentiment":"positive","sentiment_score":0.3676976263523102},{"text":"I will wait for that invoice from Jeff. Alright. No worries.","start_word":264,"end_word":274,"sentiment":"neutral","sentiment_score":0.20017193257808685},{"text":"Thank you. Have a good afternoon. Thank you. You too. Cheers.","start_word":275,"end_word":285,"sentiment":"positive","sentiment_score":0.44032472372055054},{"text":"Bye.","start_word":286,"end_word":286,"sentiment":"neutral","sentiment_score":0.2643468379974365},{"text":"Thanks.","start_word":287,"end_word":287,"sentiment":"positive","sentiment_score":0.3336995244026184},{"text":"Bye.","start_word":288,"end_word":288,"sentiment":"neutral","sentiment_score":0.18799972534179688}],"average":{"sentiment":"neutral","sentiment_score":0.08585769298464753}}}}