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Thanks.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Have a great 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morning.","start":6.56,"end":7.12,"sentiment":"neutral","sentiment_score":0.3316736966371536},{"text":"This is Maureen from Airtel tech support.","start":7.12,"end":9.62,"sentiment":"neutral","sentiment_score":0.16755840608051845},{"text":"Am I speaking with Marlon?","start":10.08,"end":11.46,"sentiment":"neutral","sentiment_score":0.09585350900888442}],"sentiment":"neutral","sentiment_score":0.16539455577731133,"channel":0,"num_words":14,"start":6.56,"end":11.46},{"sentences":[{"text":"Yes.","start":12.48,"end":12.719999,"sentiment":"neutral","sentiment_score":0.061807695776224136},{"text":"Speaking.","start":12.719999,"end":13.219999,"sentiment":"neutral","sentiment_score":0.046809121966362}],"sentiment":"neutral","sentiment_score":0.05430840887129307,"channel":1,"num_words":2,"start":12.48,"end":13.219999},{"sentences":[{"text":"Yeah.","start":14.135,"end":14.295,"sentiment":"neutral","sentiment_score":0.04953080415725708},{"text":"I just wanted to check-in because we noticed that your Internet service is currently offline.","start":14.295,"end":19.115,"sentiment":"neutral","sentiment_score":-0.038051077723503114},{"text":"If there's any technical issues or if you need assistance.","start":20.295,"end":23.195,"sentiment":"neutral","sentiment_score":-0.04135352075099945}],"sentiment":"neutral","sentiment_score":-0.03595271420020323,"channel":0,"num_words":26,"start":14.135,"end":23.195},{"sentences":[{"text":"No.","start":23.974998,"end":24.215,"sentiment":"neutral","sentiment_score":-0.28730881214141846},{"text":"I'm moving out of the facility.","start":24.215,"end":26.314999,"sentiment":"neutral","sentiment_score":-0.26546992858250934},{"text":"I'm moving out of building, and then I did apply for this to be disconnected.","start":26.615,"end":30.154999,"sentiment":"neutral","sentiment_score":-0.19173989593982696}],"sentiment":"neutral","sentiment_score":-0.21619212830608542,"channel":1,"num_words":22,"start":23.974998,"end":30.154999},{"sentences":[{"text":"Okay.","start":31.880001,"end":32.38,"sentiment":"neutral","sentiment_score":-0.010952488519251348},{"text":"Okay then.","start":32.600002,"end":33.24,"sentiment":"neutral","sentiment_score":-0.001562605146318674},{"text":"We'll just take a note on that one.","start":33.24,"end":35.02,"sentiment":"neutral","sentiment_score":0.011481520254164934}],"sentiment":"neutral","sentiment_score":0.007070405747402798,"channel":0,"num_words":11,"start":31.880001,"end":35.02},{"sentences":[{"text":"Yeah.","start":35.17,"end":35.489998,"sentiment":"neutral","sentiment_score":0.07296840101480484}],"sentiment":"neutral","sentiment_score":0.07296840101480484,"channel":1,"num_words":1,"start":35.17,"end":35.489998},{"sentences":[{"text":"Okay.","start":35.48,"end":35.98,"sentiment":"neutral","sentiment_score":0.14921587705612183}],"sentiment":"neutral","sentiment_score":0.14921587705612183,"channel":0,"num_words":1,"start":35.48,"end":35.98},{"sentences":[{"text":"All good.","start":35.489998,"end":36.21,"sentiment":"positive","sentiment_score":0.385855033993721},{"text":"Thank you.","start":36.21,"end":36.77,"sentiment":"positive","sentiment_score":0.5409452021121979},{"text":"Thanks.","start":36.77,"end":37.25,"sentiment":"positive","sentiment_score":0.4777588844299317}],"sentiment":"positive","sentiment_score":0.4662718713283539,"channel":1,"num_words":5,"start":35.489998,"end":37.25},{"sentences":[{"text":"Thank you.","start":36.84,"end":37.48,"sentiment":"positive","sentiment_score":0.48952190577983856}],"sentiment":"positive","sentiment_score":0.48952190577983856,"channel":0,"num_words":2,"start":36.84,"end":37.48},{"sentences":[{"text":"Thanks.","start":37.25,"end":37.65,"sentiment":"positive","sentiment_score":0.43477410078048706}],"sentiment":"positive","sentiment_score":0.43477410078048706,"channel":1,"num_words":1,"start":37.25,"end":37.65},{"sentences":[{"text":"Bye.","start":37.48,"end":37.72,"sentiment":"neutral","sentiment_score":0.3161277174949646}],"sentiment":"neutral","sentiment_score":0.3161277174949646,"channel":0,"num_words":1,"start":37.48,"end":37.72},{"sentences":[{"text":"Bye.","start":37.65,"end":38.15,"sentiment":"neutral","sentiment_score":0.3258470892906189}],"sentiment":"neutral","sentiment_score":0.3258470892906189,"channel":1,"num_words":1,"start":37.65,"end":38.15},{"sentences":[{"text":"Have a great day.","start":37.72,"end":38.78,"sentiment":"positive","sentiment_score":0.5555225983262062}],"sentiment":"positive","sentiment_score":0.5555225983262062,"channel":0,"num_words":4,"start":37.72,"end":38.78}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls Marlon to check if he needs assistance with his internet service being offline. Marlon informs her that he is moving out of a building and has already applied for the service to be disconnected. Maureen notes this and thanks Marlon before ending the call."},"intents":{"segments":[{"text":"I just wanted to check-in because we noticed that your Internet service is currently offline. If there's any technical issues or if you need assistance. No.","start_word":23,"end_word":48,"intents":[{"intent":"Check-in","confidence_score":0.62294203}]},{"text":"I'm moving out of the facility. I'm moving out of building, and then I did apply for this to be disconnected. Okay. Okay then.","start_word":49,"end_word":72,"intents":[{"intent":"Apply for assistance","confidence_score":0.0123216435}]},{"text":"We'll just take a note on that one. Yeah. Okay.","start_word":73,"end_word":82,"intents":[{"intent":"Take note","confidence_score":0.68889964}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Yes. Hello. Yes. Good morning. This is Maureen from Airtel tech support. Am I speaking with Marlon? Yes. Speaking. Yeah. I just wanted to check-in because we noticed that your Internet service is currently offline. If there's any technical issues or if you need assistance. No. I'm moving out of the facility. I'm moving out of building, and then I did apply for this to be disconnected. Okay. Okay then. We'll just take a note on that one. Yeah. Okay.","start_word":0,"end_word":82,"sentiment":"neutral","sentiment_score":-0.023569857701659203},{"text":"All good. Thank you. Thanks. Thank you. Thanks.","start_word":83,"end_word":90,"sentiment":"positive","sentiment_score":0.4621237814426422},{"text":"Bye. Bye.","start_word":91,"end_word":92,"sentiment":"neutral","sentiment_score":0.32098737359046936},{"text":"Have a great day.","start_word":93,"end_word":96,"sentiment":"positive","sentiment_score":0.5998801589012146}],"average":{"sentiment":"neutral","sentiment_score":0.0583359550785374}}}}