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Well, I actually called you earlier. I was were routed to voice message. Earlier when I called you, the order is still pending. I'm just ringing up right now to confirm that your service has been activated on our end. So to start sure. I just want you to set up your router. We just have you just have to connect the router to your we will set it up for today. Yes. Okay. So what so what you just have to do is to connect the hold on. It's going to be a direct connection from the wall to your router. Is it already connected? Oh, sure. No worries. It's fine. Okay. No worries. It's fine. Okay. So the DSL light needs to be lighted flashing. No. It should not be it should re it it should be remain on and lit. Is it flashing? No. Okay. That's good. So we'll have to configure your Internet connection. I'll need you to log in to the router's administration page. If you have a desktop or a laptop that you can use while you're talking on the phone. Yes. Sorry. What are you seeing on the router? I just wanna make sure that it is wired connected to the wall to the router. Is it? Mhmm. Yes. I'm here. What's the status? Hello, Kaylee? Yeah. Can you tell me how the router is connected to the wall? Mhmm. I'm sorry. I can't hear you. However, I think the voice is quite far from the call. Mhmm. Okay. And the you already established a green light on the router. Correct? Oh, a red light? So it's not yet a green light, but a red one. Correct? Oh, I thought it was green as what Kaylene mentioned. One moment, please. So well, okay. Hold on. Please stay on the line, Caitlin. I will be putting you on hold for a minute or two. Thank you. Hello, Caitlin? Yeah. Instead on the WAN port, can you transfer the cable to the DSL port? It is labeled as it's like it's it looks like a w a n port, but kinda separate from them. Do you see a there's a label? Is it now connected to the vessel? I'm sorry? Okay. Mhmm. And on that router, do you see a DSL port? So the cable is is there any way that you can use the router that you had with us previously, Caitlin? Or you can also provide me the the name or the model name of the router to make sure that it's compatible with NBN. It is normally Mhmm. Hold on. What's that again? Could you repeat that, please? Mhmm. Hold in. From the router I mean, using the router that you have with us previously with Supa, could you that that's the router that you provided to me. Right? Is it have you tried connecting it to the wall socket to the DSL port? Yes, please. It's not going to be the WAN, but the DSL port. Are you seeing a label or a hole with DSL? Or you can also take a picture of the back of your router along with the other ports on our website so that I can also view it from here. I can walk you through sending us the picture so that we can also see it. Oh, sure. Do you have a preferred time? Okay. Alright. I'll endorse you to one of my colleagues so that she can call you, okay, after eleven AM. Thank you so much, and have a great rest of your day. Goodbye. 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My name is Mary. I'm calling from Airtel. Am I speaking with Caitlin? I'm doing great.\n\nThank you so much for asking. How are you today, Caitlin? That's good to hear. Well, I actually called you earlier. I was were routed to voice message.\n\nEarlier when I called you, the order is still pending. I'm just ringing up right now to confirm that your service has been activated on our end. So to start sure. I just want you to set up your router. We just have you just have to connect the router to your we will set it up for today.\n\nYes. Okay. So what so what you just have to do is to connect the hold on. It's going to be a direct connection from the wall to your router. Is it already connected?\n\nOh, sure. No worries. It's fine. Okay. No worries.\n\nIt's fine. Okay. So the DSL light needs to be lighted flashing. No. It should not be it should re it it should be remain on and lit.\n\nIs it flashing? No. Okay. That's good. So we'll have to configure your Internet connection.\n\nI'll need you to log in to the router's administration page. If you have a desktop or a laptop that you can use while you're talking on the phone. Yes. Sorry. What are you seeing on the router?\n\nI just wanna make sure that it is wired connected to the wall to the router. Is it? Mhmm. Yes. I'm here.\n\nWhat's the status? Hello, Kaylee? Yeah. Can you tell me how the router is connected to the wall? Mhmm.\n\nI'm sorry. I can't hear you. However, I think the voice is quite far from the call. Mhmm. Okay.\n\nAnd the you already established a green light on the router. Correct? Oh, a red light? So it's not yet a green light, but a red one. Correct?\n\nOh, I thought it was green as what Kaylene mentioned. One moment, please. So well, okay. Hold on. Please stay on the line, Caitlin.\n\nI will be putting you on hold for a minute or two. Thank you. Hello, Caitlin? Yeah. Instead on the WAN port, can you transfer the cable to the DSL port?\n\nIt is labeled as it's like it's it looks like a w a n port, but kinda separate from them. Do you see a there's a label? Is it now connected to the vessel? I'm sorry? Okay.\n\nMhmm. And on that router, do you see a DSL port? So the cable is is there any way that you can use the router that you had with us previously, Caitlin? Or you can also provide me the the name or the model name of the router to make sure that it's compatible with NBN. It is normally Mhmm.\n\nHold on. What's that again? Could you repeat that, please? Mhmm. Hold in.\n\nFrom the router I mean, using the router that you have with us previously with Supa, could you that that's the router that you provided to me. Right? Is it have you tried connecting it to the wall socket to the DSL port? Yes, please. It's not going to be the WAN, but the DSL port.\n\nAre you seeing a label or a hole with DSL? Or you can also take a picture of the back of your router along with the other ports on our website so that I can also view it from here. I can walk you through sending us the picture so that we can also see it. Oh, sure. Do you have a preferred time?\n\nOkay. Alright. I'll endorse you to one of my colleagues so that she can call you, okay, after eleven AM. Thank you so much, and have a great rest of your day. Goodbye.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.037049226462841034},{"text":"My name is Mary.","start":3.36,"end":4.16,"sentiment":"neutral","sentiment_score":0.0390884499065578},{"text":"I'm calling from Airtel.","start":4.16,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.04318538121879101},{"text":"Am I speaking with Caitlin?","start":5.3599997,"end":6.74,"sentiment":"neutral","sentiment_score":0.026709749177098275},{"text":"I'm doing great.","start":9.12,"end":9.92,"sentiment":"positive","sentiment_score":0.6559801697731018}],"sentiment":"neutral","sentiment_score":0.145154929774649,"num_words":17,"start":3.12,"end":9.92},{"sentences":[{"text":"Thank you so much for asking.","start":9.92,"end":11.04,"sentiment":"positive","sentiment_score":0.7226329545180002},{"text":"How are you today, 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Yes. You are. How are you? I'm good. Thank you. Okay. So what do I have to do now? Have you set the router up? David? Hey? Hunter, is the router set up? No. I I had everything that was at the apartment. Oh, we haven't set up the router yet. We've got the extender. Is that Yep. To the router. We're just connecting it up now. Sorry. Not right now. I had a a car here. Just wait. No, Hunter. No. Stop. I said no. That is enough. You better have done that kids' room properly. Hi. Go and get in the shower, please. Kobe, you finished? He's not done yet. Sorry. Let me just see. It's just setting it up now. Hang on. Can I put you on lab speaker? Oh, she just left. What one needs to be flashy? Alright. So which one should slash? Alright. Okay. No. Can you talk to me about my school laptop, please? Are you there? He said it's not actually doing anything. It's just staying good. It's just staying good. Look. I have no idea what I'm doing, honestly. I don't even know what about this one. So it's toaster, and this one is towing. Are you there? He's on the phone. No. I like to things on the fucking wall. One is Transact and the other one is Telstra. It's all nice to be sharing. Yep. Four calls? Yes. By two calls. Into the well, WLAN and. Can you hear us? It says plugged into w a n and land one. No. There's no green light. It's just red. Yeah. It won't go green. That's the problem. Yeah. It's been read the whole time. It hasn't changed. Have you got a blue cord? I don't. Not in that season. Just a little one. No. Yes. Yep. I don't actually have one of them cords. Is it only others? I need nothing on it. Yeah. No. I don't have one of the cords. I've only got the other ones. It's only got three yellow cords. No. I've connected it to another thing. I'm just waiting for it to lay on and see what you can do. I've just put it on to another router. So I've got two routers. I've just connected up the other router. I'm seeing if it's gonna work on that one. Yes. But I don't have the DSL cord. Yeah. So it doesn't look like all the cords are there. The little every net one. Yes. So this okay. So where do I find that? The model is WWRX oh, sorry. WR6XB1A0. Yep. So I'll start that again. WR6X B one A zero. Yeah. That's the model. Yep. I've tried to connect it. Yeah. Let me just see what I can do. Which one does it go in? L a n? One, two, or three? I'm literally hang on a second. Okay. I'll send oh, I don't know how to do that. Are you able to just call me back tomorrow? And we can sort this out tomorrow. Yeah. After eleven. Ten. Sorry. Perfect. Thank you very much. Thank you. 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Yes. You are. How are you? I'm good.\n\nThank you. Okay. So what do I have to do now? Have you set the router up? David?\n\nHey? Hunter, is the router set up? No. I I had everything that was at the apartment. Oh, we haven't set up the router yet.\n\nWe've got the extender. Is that Yep. To the router. We're just connecting it up now. Sorry.\n\nNot right now. I had a a car here. Just wait. No, Hunter. No.\n\nStop. I said no. That is enough. You better have done that kids' room properly. Hi.\n\nGo and get in the shower, please. Kobe, you finished? He's not done yet. Sorry. Let me just see.\n\nIt's just setting it up now. Hang on. Can I put you on lab speaker? Oh, she just left. What one needs to be flashy?\n\nAlright. So which one should slash? Alright. Okay. No.\n\nCan you talk to me about my school laptop, please? Are you there? He said it's not actually doing anything. It's just staying good. It's just staying good.\n\nLook. I have no idea what I'm doing, honestly. I don't even know what about this one. So it's toaster, and this one is towing. Are you there?\n\nHe's on the phone. No. I like to things on the fucking wall. One is Transact and the other one is Telstra. It's all nice to be sharing.\n\nYep. Four calls? Yes. By two calls. Into the well, WLAN and.\n\nCan you hear us? It says plugged into w a n and land one. No. There's no green light. It's just red.\n\nYeah. It won't go green. That's the problem. Yeah. It's been read the whole time.\n\nIt hasn't changed. Have you got a blue cord? I don't. Not in that season. Just a little one.\n\nNo. Yes. Yep. I don't actually have one of them cords. Is it only others?\n\nI need nothing on it. Yeah. No. I don't have one of the cords. I've only got the other ones.\n\nIt's only got three yellow cords. No. I've connected it to another thing. I'm just waiting for it to lay on and see what you can do. I've just put it on to another router.\n\nSo I've got two routers. I've just connected up the other router. I'm seeing if it's gonna work on that one. Yes. But I don't have the DSL cord.\n\nYeah. So it doesn't look like all the cords are there. The little every net one. Yes. So this okay.\n\nSo where do I find that? The model is WWRX oh, sorry. WR6XB1A0. Yep. So I'll start that again.\n\nWR6X B one A zero. Yeah. That's the model. Yep. I've tried to connect it.\n\nYeah. Let me just see what I can do. Which one does it go in? L a n? One, two, or three?\n\nI'm literally hang on a second. Okay. I'll send oh, I don't know how to do that. Are you able to just call me back tomorrow? And we can sort this out tomorrow.\n\nYeah. After eleven. Ten. Sorry. Perfect.\n\nThank you very much. Thank you. 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yet.","start":62.739998,"end":64.759995,"sentiment":"neutral","sentiment_score":-0.05260306503623724}],"sentiment":"neutral","sentiment_score":-0.04983242437243462,"num_words":25,"start":47.925,"end":64.759995},{"sentences":[{"text":"We've got the extender.","start":65.14,"end":66.28,"sentiment":"neutral","sentiment_score":-0.03240005439147353},{"text":"Is that Yep.","start":68.615,"end":91.92999,"sentiment":"neutral","sentiment_score":0.008032444243629774},{"text":"To the router.","start":91.92999,"end":92.67,"sentiment":"neutral","sentiment_score":0.011305360123515129},{"text":"We're just connecting it up now.","start":95.005005,"end":96.705,"sentiment":"neutral","sentiment_score":0.025959615595638752},{"text":"Sorry.","start":99.485,"end":99.985,"sentiment":"neutral","sentiment_score":-0.002361280843615532}],"sentiment":"neutral","sentiment_score":0.0048123298979857385,"num_words":17,"start":65.14,"end":99.985},{"sentences":[{"text":"Not right 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enough.","start":114.270004,"end":114.990005,"sentiment":"neutral","sentiment_score":-0.11155618975559871},{"text":"You better have done that kids' room properly.","start":114.990005,"end":116.69,"sentiment":"neutral","sentiment_score":-0.1038322364911437},{"text":"Hi.","start":125.765,"end":126.165,"sentiment":"neutral","sentiment_score":0.003639151342213154}],"sentiment":"neutral","sentiment_score":-0.10891825676662847,"num_words":16,"start":112.83,"end":126.165},{"sentences":[{"text":"Go and get in the shower, please.","start":126.165,"end":127.545,"sentiment":"neutral","sentiment_score":0.0020941519843680517},{"text":"Kobe, you finished?","start":132.165,"end":133.145,"sentiment":"neutral","sentiment_score":-0.021972163890798885},{"text":"He's not done yet.","start":135.36499,"end":136.505,"sentiment":"neutral","sentiment_score":-0.0897409301251173},{"text":"Sorry.","start":138.01,"end":138.51,"sentiment":"neutral","sentiment_score":-0.017405405640602112},{"text":"Let me just see.","start":167.005,"end":168.305,"sentiment":"neutral","sentiment_score":0.030066882725805044}],"sentiment":"neutral","sentiment_score":-0.016176790685245867,"num_words":19,"start":126.165,"end":168.305},{"sentences":[{"text":"It's just setting it up now.","start":178.43001,"end":180.05,"sentiment":"neutral","sentiment_score":0.04004684773584207},{"text":"Hang on.","start":197.155,"end":197.975,"sentiment":"neutral","sentiment_score":-0.009057835442945361},{"text":"Can I put you on lab speaker?","start":203.74,"end":205.28,"sentiment":"neutral","sentiment_score":-0.0026096180081367493},{"text":"Oh, she just left.","start":205.58,"end":206.96,"sentiment":"neutral","sentiment_score":-0.012651055585592985},{"text":"What one needs to be flashy?","start":223.575,"end":225.115,"sentiment":"neutral","sentiment_score":-0.04952923891445001}],"sentiment":"neutral","sentiment_score":-0.005755262654274702,"num_words":25,"start":178.43001,"end":225.115},{"sentences":[{"text":"Alright.","start":238.705,"end":239.105,"sentiment":"neutral","sentiment_score":-0.007449057884514332},{"text":"So which one should slash?","start":239.105,"end":240.645,"sentiment":"neutral","sentiment_score":-0.01524966862052679},{"text":"Alright.","start":248.22499,"end":248.545,"sentiment":"neutral","sentiment_score":0.00606726948171854},{"text":"Okay.","start":248.545,"end":249.045,"sentiment":"neutral","sentiment_score":0.01020593661814928},{"text":"No.","start":256.49,"end":256.99,"sentiment":"neutral","sentiment_score":-0.04630761593580246}],"sentiment":"neutral","sentiment_score":-0.012636867869231436,"num_words":9,"start":238.705,"end":256.99},{"sentences":[{"text":"Can you talk to me about my school laptop, please?","start":268.555,"end":270.975,"sentiment":"neutral","sentiment_score":0.01489427825435996},{"text":"Are you there?","start":323.335,"end":324.155,"sentiment":"neutral","sentiment_score":-0.0004451343168814977},{"text":"He said it's not actually doing anything.","start":326.375,"end":328.875,"sentiment":"neutral","sentiment_score":-0.052196236859474866},{"text":"It's just staying good.","start":329.175,"end":330.475,"sentiment":"neutral","sentiment_score":0.17737431079149246},{"text":"It's just staying good.","start":331.175,"end":332.715,"sentiment":"neutral","sentiment_score":0.2450539544224739}],"sentiment":"neutral","sentiment_score":0.05256952794401774,"num_words":28,"start":268.555,"end":332.715},{"sentences":[{"text":"Look.","start":352.465,"end":352.70502,"sentiment":"neutral","sentiment_score":-0.10968845337629318},{"text":"I have no idea what I'm doing, honestly.","start":352.70502,"end":354.565,"sentiment":"neutral","sentiment_score":-0.2750700507313013},{"text":"I don't even know what about this one.","start":356.545,"end":358.405,"sentiment":"neutral","sentiment_score":-0.16196603514254093},{"text":"So it's toaster, and this one is towing.","start":359.02502,"end":362.725,"sentiment":"neutral","sentiment_score":-0.09992387145757675},{"text":"Are you there?","start":368.52002,"end":369.42,"sentiment":"neutral","sentiment_score":-0.05930812160174052}],"sentiment":"neutral","sentiment_score":-0.16368901702974523,"num_words":28,"start":352.465,"end":369.42},{"sentences":[{"text":"He's on the phone.","start":371.64,"end":373.02002,"sentiment":"neutral","sentiment_score":-0.020633200998418033},{"text":"No.","start":373.56,"end":373.88,"sentiment":"neutral","sentiment_score":-0.2695938050746918},{"text":"I like to things on the fucking wall.","start":373.88,"end":375.96002,"sentiment":"negative","sentiment_score":-0.3640764020383358},{"text":"One is Transact and the other one is Telstra.","start":375.96002,"end":377.98,"sentiment":"neutral","sentiment_score":0.04502997547388077},{"text":"It's all nice to be sharing.","start":378.12003,"end":379.42,"sentiment":"positive","sentiment_score":0.4206232974926631}],"sentiment":"neutral","sentiment_score":-0.011990295041219465,"num_words":28,"start":371.64,"end":379.42},{"sentences":[{"text":"Yep.","start":389.835,"end":390.335,"sentiment":"neutral","sentiment_score":0.029140084981918335},{"text":"Four calls?","start":395.47,"end":396.29,"sentiment":"neutral","sentiment_score":0.0025553060695528984},{"text":"Yes.","start":396.75,"end":397.23,"sentiment":"neutral","sentiment_score":0.01227747928351164},{"text":"By two calls.","start":397.23,"end":398.29,"sentiment":"neutral","sentiment_score":0.0033585596829652786},{"text":"Into the well, WLAN and.","start":398.91,"end":402.61002,"sentiment":"neutral","sentiment_score":-0.00152110755443573}],"sentiment":"neutral","sentiment_score":0.004083193140104413,"num_words":12,"start":389.835,"end":402.61002},{"sentences":[{"text":"Can you hear us?","start":410.565,"end":411.70502,"sentiment":"neutral","sentiment_score":-0.035301486030220985},{"text":"It says plugged into w a n and land one.","start":417.845,"end":421.30502,"sentiment":"neutral","sentiment_score":-0.05755925346165895},{"text":"No.","start":429.09998,"end":429.34,"sentiment":"neutral","sentiment_score":-0.231189489364624},{"text":"There's no green light.","start":429.34,"end":430.22,"sentiment":"neutral","sentiment_score":-0.2077866867184639},{"text":"It's just red.","start":430.22,"end":431.12,"sentiment":"neutral","sentiment_score":-0.15904472271601358}],"sentiment":"neutral","sentiment_score":-0.10255767650563609,"num_words":22,"start":410.565,"end":431.12},{"sentences":[{"text":"Yeah.","start":433.25998,"end":433.58,"sentiment":"neutral","sentiment_score":-0.05320897698402405},{"text":"It won't go green.","start":433.58,"end":434.69998,"sentiment":"neutral","sentiment_score":-0.2350355088710785},{"text":"That's the problem.","start":434.69998,"end":435.59998,"sentiment":"neutral","sentiment_score":-0.2750336726506551},{"text":"Yeah.","start":440.975,"end":441.475,"sentiment":"neutral","sentiment_score":-0.02898084558546543},{"text":"It's been read the whole time.","start":447.61502,"end":449.055,"sentiment":"neutral","sentiment_score":-0.061595588301618896}],"sentiment":"neutral","sentiment_score":-0.14780042705436547,"num_words":15,"start":433.25998,"end":449.055},{"sentences":[{"text":"It hasn't changed.","start":449.055,"end":449.95502,"sentiment":"neutral","sentiment_score":-0.14142297208309174},{"text":"Have you got a blue cord?","start":458.5,"end":459.72,"sentiment":"neutral","sentiment_score":-0.02234054698298375},{"text":"I don't.","start":460.9,"end":461.56,"sentiment":"neutral","sentiment_score":-0.19665969908237457},{"text":"Not in that season.","start":462.02,"end":463.16,"sentiment":"neutral","sentiment_score":-0.22191408276557922},{"text":"Just a little one.","start":463.38,"end":465.14,"sentiment":"neutral","sentiment_score":-0.12217988073825836}],"sentiment":"neutral","sentiment_score":-0.12252670791196196,"num_words":19,"start":449.055,"end":465.14},{"sentences":[{"text":"No.","start":465.14,"end":465.64,"sentiment":"neutral","sentiment_score":-0.07407893240451813},{"text":"Yes.","start":502.075,"end":502.575,"sentiment":"neutral","sentiment_score":0.16238456964492798},{"text":"Yep.","start":552.12,"end":552.62,"sentiment":"neutral","sentiment_score":0.0883135199546814},{"text":"I don't actually have one of them cords.","start":571.9,"end":573.83997,"sentiment":"neutral","sentiment_score":-0.1355906669050455},{"text":"Is it only others?","start":579.1,"end":579.9,"sentiment":"neutral","sentiment_score":-0.09269923157989979}],"sentiment":"neutral","sentiment_score":-0.08526020695765814,"num_words":15,"start":465.14,"end":579.9},{"sentences":[{"text":"I need nothing on it.","start":579.9,"end":581.36,"sentiment":"neutral","sentiment_score":-0.07598189637064934},{"text":"Yeah.","start":583.505,"end":583.745,"sentiment":"neutral","sentiment_score":-0.038416460156440735},{"text":"No.","start":583.745,"end":583.985,"sentiment":"neutral","sentiment_score":-0.1453634798526764},{"text":"I don't have one of the cords.","start":583.985,"end":585.105,"sentiment":"neutral","sentiment_score":-0.14832578812326705},{"text":"I've only got the other ones.","start":585.105,"end":586.78503,"sentiment":"neutral","sentiment_score":-0.11054132133722305}],"sentiment":"neutral","sentiment_score":-0.11326089333742857,"num_words":20,"start":579.9,"end":586.78503},{"sentences":[{"text":"It's only got three yellow cords.","start":586.78503,"end":588.485,"sentiment":"neutral","sentiment_score":-0.08060394910474618},{"text":"No.","start":603.09,"end":603.33,"sentiment":"neutral","sentiment_score":-0.16498178243637085},{"text":"I've connected it to another thing.","start":603.33,"end":605.41003,"sentiment":"neutral","sentiment_score":-0.12045501917600632},{"text":"I'm just waiting for it to lay on and see what you can do.","start":605.41003,"end":608.145,"sentiment":"neutral","sentiment_score":-0.13260389598352568},{"text":"I've just put it on to another router.","start":610.065,"end":612.245,"sentiment":"neutral","sentiment_score":-0.08077565766870975}],"sentiment":"neutral","sentiment_score":-0.11068558277828353,"num_words":35,"start":586.78503,"end":612.245},{"sentences":[{"text":"So I've got two routers.","start":615.505,"end":616.72504,"sentiment":"neutral","sentiment_score":-0.04781101942062378},{"text":"I've just connected up the other router.","start":619.025,"end":620.625,"sentiment":"neutral","sentiment_score":0.02805497497320175},{"text":"I'm seeing if it's gonna work on that one.","start":620.625,"end":622.62,"sentiment":"neutral","sentiment_score":0.0365523010906246},{"text":"Yes.","start":627.98,"end":628.38,"sentiment":"neutral","sentiment_score":-0.017431683838367462},{"text":"But I don't have the DSL cord.","start":628.38,"end":630.24,"sentiment":"neutral","sentiment_score":-0.09751338192394801}],"sentiment":"neutral","sentiment_score":-0.014266376544175476,"num_words":29,"start":615.505,"end":630.24},{"sentences":[{"text":"Yeah.","start":638.955,"end":639.275,"sentiment":"neutral","sentiment_score":-0.03371332213282585},{"text":"So it doesn't look like all the cords are there.","start":639.275,"end":642.255,"sentiment":"neutral","sentiment_score":-0.12664780765771866},{"text":"The little every net one.","start":654.29,"end":657.43,"sentiment":"neutral","sentiment_score":0.029997161775827407},{"text":"Yes.","start":662.76996,"end":663.08997,"sentiment":"neutral","sentiment_score":0.07839614152908325},{"text":"So this okay.","start":663.08997,"end":666.69,"sentiment":"neutral","sentiment_score":0.11427727838357289}],"sentiment":"neutral","sentiment_score":-0.036448880657553674,"num_words":20,"start":638.955,"end":666.69},{"sentences":[{"text":"So where do I find that?","start":666.69,"end":668.79,"sentiment":"neutral","sentiment_score":0.02618731651455164},{"text":"The model is WWRX oh, sorry.","start":671.16504,"end":677.005,"sentiment":"neutral","sentiment_score":0.017807493451982737},{"text":"WR6XB1A0.","start":677.005,"end":681.025,"sentiment":"neutral","sentiment_score":0.011012100614607334},{"text":"Yep.","start":684.91,"end":685.31,"sentiment":"neutral","sentiment_score":0.05858632177114487},{"text":"So I'll start that again.","start":685.31,"end":686.35,"sentiment":"neutral","sentiment_score":0.04707066640257836}],"sentiment":"neutral","sentiment_score":0.029943190220939487,"num_words":19,"start":666.69,"end":686.35},{"sentences":[{"text":"WR6X B one A zero.","start":686.35,"end":691.88995,"sentiment":"neutral","sentiment_score":0.013410472869873047},{"text":"Yeah.","start":694.75,"end":694.99,"sentiment":"neutral","sentiment_score":0.04501596838235855},{"text":"That's the model.","start":694.99,"end":695.97,"sentiment":"neutral","sentiment_score":0.04750863711039225},{"text":"Yep.","start":748.02,"end":748.52,"sentiment":"neutral","sentiment_score":0.055643290281295776},{"text":"I've tried to connect it.","start":756.42505,"end":757.625,"sentiment":"neutral","sentiment_score":-0.007028517127037048}],"sentiment":"neutral","sentiment_score":0.018339663247267404,"num_words":15,"start":686.35,"end":757.625},{"sentences":[{"text":"Yeah.","start":757.625,"end":758.125,"sentiment":"neutral","sentiment_score":0.06451420485973358},{"text":"Let me just see what I can do.","start":762.42505,"end":764.36505,"sentiment":"neutral","sentiment_score":0.07107881642878056},{"text":"Which one does it go in?","start":766.37,"end":767.49,"sentiment":"neutral","sentiment_score":0.038539886474609375},{"text":"L a n?","start":767.49,"end":768.55,"sentiment":"neutral","sentiment_score":0.004922365304082632},{"text":"One, two, or three?","start":768.85,"end":770.23,"sentiment":"neutral","sentiment_score":0.00333510001655668}],"sentiment":"neutral","sentiment_score":0.04056779777800495,"num_words":22,"start":757.625,"end":770.23},{"sentences":[{"text":"I'm literally hang on a second.","start":782.205,"end":787.755,"sentiment":"neutral","sentiment_score":0.006655094422361192},{"text":"Okay.","start":797.9,"end":798.3,"sentiment":"neutral","sentiment_score":0.04376210644841194},{"text":"I'll send oh, I don't know how to do that.","start":798.3,"end":803.76,"sentiment":"neutral","sentiment_score":-0.009135105926543475},{"text":"Are you able to just call me back tomorrow?","start":808.665,"end":811.085,"sentiment":"neutral","sentiment_score":0.015562003374927573},{"text":"And we can sort this out tomorrow.","start":812.825,"end":814.285,"sentiment":"neutral","sentiment_score":0.009398489791367735}],"sentiment":"neutral","sentiment_score":0.006005729473668687,"num_words":33,"start":782.205,"end":814.285},{"sentences":[{"text":"Yeah.","start":817.865,"end":818.185,"sentiment":"neutral","sentiment_score":0.01134778931736946},{"text":"After eleven.","start":818.185,"end":819.085,"sentiment":"neutral","sentiment_score":0.007535563316196204},{"text":"Ten.","start":819.5,"end":820.0,"sentiment":"neutral","sentiment_score":0.018656151369214054},{"text":"Sorry.","start":823.5,"end":824.0,"sentiment":"neutral","sentiment_score":-0.013622913509607317},{"text":"Perfect.","start":825.1,"end":825.5,"sentiment":"positive","sentiment_score":0.36555421352386475}],"sentiment":"neutral","sentiment_score":0.06616772788887222,"num_words":6,"start":817.865,"end":825.5},{"sentences":[{"text":"Thank you very much.","start":825.5,"end":826.56,"sentiment":"positive","sentiment_score":0.3621649295091629},{"text":"Thank you.","start":827.74,"end":828.56,"sentiment":"positive","sentiment_score":0.5631465911865234},{"text":"Bye.","start":830.22,"end":830.72,"sentiment":"neutral","sentiment_score":0.2631062865257263}],"sentiment":"positive","sentiment_score":0.4054370267050607,"num_words":7,"start":825.5,"end":830.72}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. My name is Mary. I'm calling from Airtel. Am I speaking with Caitlin?\n\nChannel 1: Yes. You are. How are you?\n\nChannel 0: I'm doing great. Thank you so much for asking. How are you today, Caitlin?\n\nChannel 1: I'm good. Thank you.\n\nChannel 0: That's good to hear. Well, I actually called you earlier. I was were routed to voice message. Earlier when I called you, the order is still pending. I'm just ringing up right now to confirm that your service has been activated on our end.\n\nSo to\n\nChannel 1: Okay. So what\n\nChannel 0: start\n\nChannel 1: do I have to do now?\n\nChannel 0: sure. I just want you to set up your router.\n\nChannel 1: Have you set the router up? David?\n\nChannel 0: We just have you just have to connect the router\n\nChannel 1: Hey?\n\nChannel 0: to your\n\nChannel 1: Hunter, is the router set up?\n\nChannel 0: we will set it up for today.\n\nChannel 1: No. I I had everything that was at the apartment. Oh, we haven't set up the router yet. We've got the extender.\n\nChannel 0: Yes. Okay.\n\nChannel 1: Is that\n\nChannel 0: So what so what you just have to do is to connect the hold on. It's going to be a direct connection from the wall to your router.\n\nChannel 1: Yep. To the router.\n\nChannel 0: Is it already connected?\n\nChannel 1: We're just connecting it up now.\n\nChannel 0: Oh, sure.\n\nChannel 1: Sorry.\n\nChannel 0: No worries.\n\nChannel 1: Not right now. I had a a car here. Just wait.\n\nChannel 0: It's fine.\n\nChannel 1: No, Hunter. No. Stop. I said no. That is enough.\n\nYou better have done that kids' room properly. Hi. Go and get in the shower, please. Kobe, you finished? He's not done yet.\n\nChannel 0: Okay.\n\nChannel 1: Sorry.\n\nChannel 0: No worries. It's fine.\n\nChannel 1: Let me just see. It's just setting it up now.\n\nChannel 0: Okay. So the DSL light needs to be lighted flashing.\n\nChannel 1: Hang on. Can I put you on lab speaker? Oh, she just left. What one needs to be flashy? Alright.\n\nSo which one should slash?\n\nChannel 0: No. It should not be it should re it it should be remain on and lit.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Is it flashing? No. Okay. That's good. So we'll have to configure your Internet\n\nChannel 1: No.\n\nChannel 0: connection. I'll need you to log in to the router's administration page. If you have a desktop or a laptop that you can use while you're talking on the phone.\n\nChannel 1: Can you talk to me about my school laptop, please? Are you there?\n\nChannel 0: Yes.\n\nChannel 1: He said it's not actually doing anything. It's just staying good. It's just staying good.\n\nChannel 0: Sorry. What are you seeing on the router? I just wanna make sure that it is wired connected to the wall to the router. Is it?\n\nChannel 1: Look. I have no idea what I'm doing, honestly.\n\nChannel 0: Mhmm.\n\nChannel 1: I don't even know what about this one. So it's toaster, and this one is towing. Are you there?\n\nChannel 0: Yes. I'm here. What's\n\nChannel 1: He's\n\nChannel 0: the\n\nChannel 1: on\n\nChannel 0: status?\n\nChannel 1: the phone. No. I like to things on the fucking wall. One is Transact and the other one is Telstra. It's all nice to be sharing.\n\nChannel 0: Hello, Kaylee?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Can you tell me how the router is connected to the wall?\n\nChannel 1: Four calls? Yes. By two calls. Into the well, WLAN\n\nChannel 0: Mhmm.\n\nChannel 1: and. Can you hear us?\n\nChannel 0: I'm sorry. I can't hear you. However, I think\n\nChannel 1: It\n\nChannel 0: the\n\nChannel 1: says\n\nChannel 0: voice\n\nChannel 1: plugged\n\nChannel 0: is quite\n\nChannel 1: into\n\nChannel 0: far\n\nChannel 1: w\n\nChannel 0: from the call.\n\nChannel 1: a n and land one.\n\nChannel 0: Mhmm. Okay. And the you already established a green light on the router. Correct?\n\nChannel 1: No. There's no green light. It's just red.\n\nChannel 0: Oh, a red light?\n\nChannel 1: Yeah. It won't go green. That's the problem.\n\nChannel 0: So it's not yet a green light, but a red one. Correct?\n\nChannel 1: Yeah. It's been read the whole time. It hasn't changed.\n\nChannel 0: Oh, I thought it was green as what Kaylene mentioned. One moment, please.\n\nChannel 1: Have you got a blue cord? I don't. Not in that season. Just a little one. No.\n\nChannel 0: So well, okay. Hold on. Please stay on the line, Caitlin. I will be putting you on hold for a minute or two.\n\nChannel 1: Yes.\n\nChannel 0: Thank you. Hello, Caitlin?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Instead on the WAN port, can you transfer the cable to the DSL port? It is labeled as it's like it's it looks like a w a n port, but kinda separate from them.\n\nChannel 1: I don't actually have one of them cords. Is it only others? I need nothing\n\nChannel 0: Do\n\nChannel 1: on\n\nChannel 0: you\n\nChannel 1: it.\n\nChannel 0: see a there's a label?\n\nChannel 1: Yeah. No. I don't have one of the cords. I've only got the other ones. It's only got three yellow cords.\n\nChannel 0: Is it now connected to the vessel?\n\nChannel 1: No. I've connected it to another thing. I'm just waiting for it to lay on and see what you can do.\n\nChannel 0: I'm sorry?\n\nChannel 1: I've just put it on to another router. So I've got two routers.\n\nChannel 0: Okay.\n\nChannel 1: I've just connected up the other router. I'm seeing if it's gonna work on that one.\n\nChannel 0: Mhmm. And on that router, do you see a DSL port?\n\nChannel 1: Yes. But I don't have the DSL cord.\n\nChannel 0: So the cable is\n\nChannel 1: Yeah. So it doesn't look like all the cords are there.\n\nChannel 0: is there any way that you can use the router that you had with us previously, Caitlin?\n\nChannel 1: The little every net one.\n\nChannel 0: Or you can also provide me the the name or the model name of\n\nChannel 1: Yes.\n\nChannel 0: the\n\nChannel 1: So this\n\nChannel 0: router to make sure that it's compatible with NBN.\n\nChannel 1: okay. So where do I find that?\n\nChannel 0: It is\n\nChannel 1: The\n\nChannel 0: normally\n\nChannel 1: model is WWRX\n\nChannel 0: Mhmm.\n\nChannel 1: oh, sorry. WR6XB1A0.\n\nChannel 0: Hold on. What's that again? Could you repeat that, please?\n\nChannel 1: Yep. So I'll start that again. WR6X B one\n\nChannel 0: Mhmm.\n\nChannel 1: A zero. Yeah. That's the model.\n\nChannel 0: Hold in. From the router I mean, using the router that you have with us previously with Supa, could you that that's the router that you provided to me. Right?\n\nChannel 1: Yep.\n\nChannel 0: Is it have you tried connecting it to the wall socket to the DSL port?\n\nChannel 1: I've tried to connect it. Yeah.\n\nChannel 0: Yes, please.\n\nChannel 1: Let me just see what I can do. Which one does it go in? L a n? One, two, or three?\n\nChannel 0: It's not going to be the WAN, but the DSL port. Are you seeing a label or a hole with DSL?\n\nChannel 1: I'm literally hang on a second.\n\nChannel 0: Or you can also take a picture of the back of your router along with the other ports on\n\nChannel 1: Okay.\n\nChannel 0: our website\n\nChannel 1: I'll send\n\nChannel 0: so that I can also view it from here.\n\nChannel 1: oh, I don't know how to do that.\n\nChannel 0: I can walk you through sending us the picture so\n\nChannel 1: Are\n\nChannel 0: that\n\nChannel 1: you\n\nChannel 0: we\n\nChannel 1: able\n\nChannel 0: can also\n\nChannel 1: to\n\nChannel 0: see it.\n\nChannel 1: just call me back tomorrow? And we can sort\n\nChannel 0: Oh,\n\nChannel 1: this out tomorrow.\n\nChannel 0: sure. Do you have a preferred time?\n\nChannel 1: Yeah. After eleven. Ten.\n\nChannel 0: Okay. Alright. I'll endorse you to one of my colleagues so that she\n\nChannel 1: Sorry.\n\nChannel 0: can call you, okay,\n\nChannel 1: Perfect. Thank\n\nChannel 0: after\n\nChannel 1: you very\n\nChannel 0: eleven\n\nChannel 1: much.\n\nChannel 0: AM. Thank you so much, and\n\nChannel 1: Thank\n\nChannel 0: have a\n\nChannel 1: you.\n\nChannel 0: great rest of your day. Goodbye.\n\nChannel 1: Bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.015471256338059902}],"sentiment":"neutral","sentiment_score":0.015471256338059902,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hi.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.037049226462841034},{"text":"My name is Mary.","start":3.36,"end":4.16,"sentiment":"neutral","sentiment_score":0.0390884499065578},{"text":"I'm calling from Airtel.","start":4.16,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.04318538121879101},{"text":"Am I speaking with Caitlin?","start":5.3599997,"end":6.74,"sentiment":"neutral","sentiment_score":0.026709749177098275}],"sentiment":"neutral","sentiment_score":0.035692378346409113,"channel":0,"num_words":14,"start":3.12,"end":6.74},{"sentences":[{"text":"Yes.","start":7.12,"end":7.44,"sentiment":"neutral","sentiment_score":0.11239898204803468},{"text":"You are.","start":7.44,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.1623404175043106},{"text":"How are you?","start":7.9199996,"end":8.74,"sentiment":"neutral","sentiment_score":0.1879618614912033}],"sentiment":"neutral","sentiment_score":0.16682756692171097,"channel":1,"num_words":6,"start":7.12,"end":8.74},{"sentences":[{"text":"I'm doing great.","start":9.12,"end":9.92,"sentiment":"positive","sentiment_score":0.6559801697731018},{"text":"Thank you so much for asking.","start":9.92,"end":11.04,"sentiment":"positive","sentiment_score":0.7226329545180002},{"text":"How are you today, Caitlin?","start":11.04,"end":12.34,"sentiment":"positive","sentiment_score":0.40343462824821474}],"sentiment":"positive","sentiment_score":0.5943508126905986,"channel":0,"num_words":14,"start":9.12,"end":12.34},{"sentences":[{"text":"I'm good.","start":12.504999,"end":12.985,"sentiment":"positive","sentiment_score":0.5077399909496307},{"text":"Thank you.","start":12.985,"end":13.804999,"sentiment":"positive","sentiment_score":0.6364221274852753}],"sentiment":"positive","sentiment_score":0.572081059217453,"channel":1,"num_words":4,"start":12.504999,"end":13.804999},{"sentences":[{"text":"That's good to hear.","start":14.24,"end":15.465,"sentiment":"positive","sentiment_score":0.5703432112932205},{"text":"Well, I actually called you earlier.","start":16.505001,"end":18.525,"sentiment":"neutral","sentiment_score":0.0660233125090599},{"text":"I was were routed to voice message.","start":18.665,"end":21.405,"sentiment":"neutral","sentiment_score":0.04309580395264285},{"text":"Earlier when I called you, the order is still pending.","start":22.025,"end":25.005001,"sentiment":"neutral","sentiment_score":0.032616892643272874},{"text":"I'm just ringing up right now to confirm that your service has been activated on our end.","start":25.145,"end":30.765,"sentiment":"neutral","sentiment_score":0.09927182951394249}],"sentiment":"neutral","sentiment_score":0.11347666763785211,"channel":0,"num_words":44,"start":14.24,"end":30.765},{"sentences":[{"text":"So to","start":31.35,"end":32.89,"sentiment":"neutral","sentiment_score":0.01723055262118578}],"sentiment":"neutral","sentiment_score":0.01723055262118578,"channel":0,"num_words":2,"start":31.35,"end":32.89},{"sentences":[{"text":"Okay.","start":32.97,"end":33.29,"sentiment":"neutral","sentiment_score":0.019174231216311455},{"text":"So what","start":33.29,"end":33.61,"sentiment":"neutral","sentiment_score":0.0071199871599674225}],"sentiment":"neutral","sentiment_score":0.0111380685120821,"channel":1,"num_words":3,"start":32.97,"end":33.61},{"sentences":[{"text":"start","start":33.43,"end":33.93,"sentiment":"neutral","sentiment_score":0.019052768126130104}],"sentiment":"neutral","sentiment_score":0.019052768126130104,"channel":0,"num_words":1,"start":33.43,"end":33.93},{"sentences":[{"text":"do I have to do now?","start":33.61,"end":34.91,"sentiment":"neutral","sentiment_score":0.011943553884824118}],"sentiment":"neutral","sentiment_score":0.011943553884824118,"channel":1,"num_words":6,"start":33.61,"end":34.91},{"sentences":[{"text":"sure.","start":35.670002,"end":36.07,"sentiment":"neutral","sentiment_score":0.018314488232135773},{"text":"I just want you to set up your router.","start":36.07,"end":39.690002,"sentiment":"neutral","sentiment_score":0.0144742869047655}],"sentiment":"neutral","sentiment_score":0.014858307037502527,"channel":0,"num_words":10,"start":35.670002,"end":39.690002},{"sentences":[{"text":"Have you set the router up?","start":40.33,"end":41.925,"sentiment":"neutral","sentiment_score":0.01061302594219645},{"text":"David?","start":43.844997,"end":44.344997,"sentiment":"neutral","sentiment_score":0.006756029557436705}],"sentiment":"neutral","sentiment_score":0.010062026458659343,"channel":1,"num_words":7,"start":40.33,"end":44.344997},{"sentences":[{"text":"We just have you just have to connect the router","start":44.145,"end":48.085003,"sentiment":"neutral","sentiment_score":0.009233568981289863}],"sentiment":"neutral","sentiment_score":0.009233568981289863,"channel":0,"num_words":10,"start":44.145,"end":48.085003},{"sentences":[{"text":"Hey?","start":47.925,"end":48.425,"sentiment":"neutral","sentiment_score":0.0085028987377882}],"sentiment":"neutral","sentiment_score":0.0085028987377882,"channel":1,"num_words":1,"start":47.925,"end":48.425},{"sentences":[{"text":"to your","start":48.145,"end":48.545002,"sentiment":"neutral","sentiment_score":0.010232973378151655}],"sentiment":"neutral","sentiment_score":0.010232973378151655,"channel":0,"num_words":2,"start":48.145,"end":48.545002},{"sentences":[{"text":"Hunter, is the router set up?","start":50.324997,"end":52.585,"sentiment":"neutral","sentiment_score":0.011192044553657373}],"sentiment":"neutral","sentiment_score":0.011192044553657373,"channel":1,"num_words":6,"start":50.324997,"end":52.585},{"sentences":[{"text":"we will set it up for today.","start":54.545002,"end":57.285,"sentiment":"neutral","sentiment_score":0.028708567044564655}],"sentiment":"neutral","sentiment_score":0.028708567044564655,"channel":0,"num_words":7,"start":54.545002,"end":57.285},{"sentences":[{"text":"No.","start":56.98,"end":57.219997,"sentiment":"neutral","sentiment_score":-0.1099691390991211},{"text":"I I had everything that was at the apartment.","start":57.219997,"end":60.68,"sentiment":"neutral","sentiment_score":-0.08785245733128653},{"text":"Oh, we haven't set up the router yet.","start":62.739998,"end":64.759995,"sentiment":"neutral","sentiment_score":-0.05260306503623724},{"text":"We've got the extender.","start":65.14,"end":66.28,"sentiment":"neutral","sentiment_score":-0.03240005439147353}],"sentiment":"neutral","sentiment_score":-0.0659575451334769,"channel":1,"num_words":22,"start":56.98,"end":66.28},{"sentences":[{"text":"Yes.","start":67.24,"end":67.64,"sentiment":"neutral","sentiment_score":-0.0007624179124832153},{"text":"Okay.","start":67.64,"end":68.14,"sentiment":"neutral","sentiment_score":0.005203056149184704}],"sentiment":"neutral","sentiment_score":0.0022203191183507442,"channel":0,"num_words":2,"start":67.24,"end":68.14},{"sentences":[{"text":"Is that","start":68.615,"end":69.095,"sentiment":"neutral","sentiment_score":0.003408164717257023}],"sentiment":"neutral","sentiment_score":0.003408164717257023,"channel":1,"num_words":2,"start":68.615,"end":69.095},{"sentences":[{"text":"So what so what you just have to do is to connect the hold on.","start":69.08,"end":77.375,"sentiment":"neutral","sentiment_score":0.0016009254381060601},{"text":"It's going to be a direct connection from the wall to your router.","start":83.835,"end":90.91,"sentiment":"neutral","sentiment_score":0.008360314326217541}],"sentiment":"neutral","sentiment_score":0.004739213136157819,"channel":0,"num_words":28,"start":69.08,"end":90.91},{"sentences":[{"text":"Yep.","start":91.61,"end":91.92999,"sentiment":"neutral","sentiment_score":0.017281003296375275},{"text":"To the router.","start":91.92999,"end":92.67,"sentiment":"neutral","sentiment_score":0.011305360123515129}],"sentiment":"neutral","sentiment_score":0.012799270916730165,"channel":1,"num_words":4,"start":91.61,"end":92.67},{"sentences":[{"text":"Is it already connected?","start":93.37,"end":94.67,"sentiment":"neutral","sentiment_score":0.013998649548739195}],"sentiment":"neutral","sentiment_score":0.013998649548739195,"channel":0,"num_words":4,"start":93.37,"end":94.67},{"sentences":[{"text":"We're just connecting it up now.","start":95.005005,"end":96.705,"sentiment":"neutral","sentiment_score":0.025959615595638752}],"sentiment":"neutral","sentiment_score":0.025959615595638752,"channel":1,"num_words":6,"start":95.005005,"end":96.705},{"sentences":[{"text":"Oh, sure.","start":97.130005,"end":97.950005,"sentiment":"neutral","sentiment_score":0.016568150371313095}],"sentiment":"neutral","sentiment_score":0.016568150371313095,"channel":0,"num_words":2,"start":97.130005,"end":97.950005},{"sentences":[{"text":"Sorry.","start":99.485,"end":99.985,"sentiment":"neutral","sentiment_score":-0.002361280843615532}],"sentiment":"neutral","sentiment_score":-0.002361280843615532,"channel":1,"num_words":1,"start":99.485,"end":99.985},{"sentences":[{"text":"No worries.","start":101.075005,"end":101.815,"sentiment":"neutral","sentiment_score":-0.011071454733610153}],"sentiment":"neutral","sentiment_score":-0.011071454733610153,"channel":0,"num_words":2,"start":101.075005,"end":101.815},{"sentences":[{"text":"Not right now.","start":101.325005,"end":101.965004,"sentiment":"neutral","sentiment_score":-0.08558440953493118},{"text":"I had a a car here.","start":101.965004,"end":103.245,"sentiment":"neutral","sentiment_score":-0.09516492237647374},{"text":"Just wait.","start":103.245,"end":103.905,"sentiment":"neutral","sentiment_score":-0.03586098365485668}],"sentiment":"neutral","sentiment_score":-0.08176952092484994,"channel":1,"num_words":11,"start":101.325005,"end":103.905},{"sentences":[{"text":"It's fine.","start":107.635,"end":108.385,"sentiment":"neutral","sentiment_score":0.0028551863506436357}],"sentiment":"neutral","sentiment_score":0.0028551863506436357,"channel":0,"num_words":2,"start":107.635,"end":108.385},{"sentences":[{"text":"No, Hunter.","start":110.75,"end":111.57,"sentiment":"neutral","sentiment_score":-0.12040869519114494},{"text":"No.","start":112.19,"end":112.69,"sentiment":"neutral","sentiment_score":-0.16879358887672424},{"text":"Stop.","start":112.83,"end":113.33,"sentiment":"neutral","sentiment_score":-0.15881982445716858},{"text":"I said no.","start":113.39,"end":114.270004,"sentiment":"neutral","sentiment_score":-0.14072832465171814},{"text":"That is enough.","start":114.270004,"end":114.990005,"sentiment":"neutral","sentiment_score":-0.11155618975559871}],"sentiment":"neutral","sentiment_score":-0.1325284346938133,"channel":1,"num_words":10,"start":110.75,"end":114.990005},{"sentences":[{"text":"You better have done that kids' room properly.","start":114.990005,"end":116.69,"sentiment":"neutral","sentiment_score":-0.1038322364911437},{"text":"Hi.","start":125.765,"end":126.165,"sentiment":"neutral","sentiment_score":0.003639151342213154},{"text":"Go and get in the shower, please.","start":126.165,"end":127.545,"sentiment":"neutral","sentiment_score":0.0020941519843680517},{"text":"Kobe, you finished?","start":132.165,"end":133.145,"sentiment":"neutral","sentiment_score":-0.021972163890798885},{"text":"He's not done yet.","start":135.36499,"end":136.505,"sentiment":"neutral","sentiment_score":-0.0897409301251173}],"sentiment":"neutral","sentiment_score":-0.05379303864648809,"channel":1,"num_words":23,"start":114.990005,"end":136.505},{"sentences":[{"text":"Okay.","start":137.435,"end":137.935,"sentiment":"neutral","sentiment_score":-0.011548424139618874}],"sentiment":"neutral","sentiment_score":-0.011548424139618874,"channel":0,"num_words":1,"start":137.435,"end":137.935},{"sentences":[{"text":"Sorry.","start":138.01,"end":138.51,"sentiment":"neutral","sentiment_score":-0.017405405640602112}],"sentiment":"neutral","sentiment_score":-0.017405405640602112,"channel":1,"num_words":1,"start":138.01,"end":138.51},{"sentences":[{"text":"No worries.","start":139.83499,"end":140.39499,"sentiment":"neutral","sentiment_score":0.0197931956499815},{"text":"It's fine.","start":140.39499,"end":140.85,"sentiment":"neutral","sentiment_score":0.049359334632754326}],"sentiment":"neutral","sentiment_score":0.03457626514136791,"channel":0,"num_words":4,"start":139.83499,"end":140.85},{"sentences":[{"text":"Let me just see.","start":167.005,"end":168.305,"sentiment":"neutral","sentiment_score":0.030066882725805044},{"text":"It's just setting it up now.","start":178.43001,"end":180.05,"sentiment":"neutral","sentiment_score":0.04004684773584207}],"sentiment":"neutral","sentiment_score":0.03605486173182726,"channel":1,"num_words":10,"start":167.005,"end":180.05},{"sentences":[{"text":"Okay.","start":180.75,"end":181.25,"sentiment":"neutral","sentiment_score":0.010483525693416595},{"text":"So the DSL light needs to be lighted 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one should slash?","start":239.105,"end":240.645,"sentiment":"neutral","sentiment_score":-0.01524966862052679}],"sentiment":"neutral","sentiment_score":-0.01524966862052679,"channel":1,"num_words":5,"start":239.105,"end":240.645},{"sentences":[{"text":"No.","start":242.195,"end":242.435,"sentiment":"neutral","sentiment_score":-0.22180941700935364},{"text":"It should not be it should re it it should be remain on and lit.","start":242.435,"end":247.335,"sentiment":"neutral","sentiment_score":-0.20109499990940094}],"sentiment":"neutral","sentiment_score":-0.20238965097814798,"channel":0,"num_words":16,"start":242.195,"end":247.335},{"sentences":[{"text":"Alright.","start":248.22499,"end":248.545,"sentiment":"neutral","sentiment_score":0.00606726948171854},{"text":"Okay.","start":248.545,"end":249.045,"sentiment":"neutral","sentiment_score":0.01020593661814928}],"sentiment":"neutral","sentiment_score":0.00813660304993391,"channel":1,"num_words":2,"start":248.22499,"end":249.045},{"sentences":[{"text":"Is it flashing?","start":249.59999,"end":250.57999,"sentiment":"neutral","sentiment_score":0.0010072061171134312},{"text":"No.","start":250.95999,"end":251.45999,"sentiment":"neutral","sentiment_score":-0.07863886654376984},{"text":"Okay.","start":253.2,"end":253.51999,"sentiment":"neutral","sentiment_score":0.08345255255699158},{"text":"That's good.","start":253.51999,"end":254.26,"sentiment":"positive","sentiment_score":0.34343138337135315},{"text":"So we'll have to configure your Internet","start":254.4,"end":256.96,"sentiment":"neutral","sentiment_score":0.05015032738447189}],"sentiment":"neutral","sentiment_score":0.07469645448561225,"channel":0,"num_words":14,"start":249.59999,"end":256.96},{"sentences":[{"text":"No.","start":256.49,"end":256.99,"sentiment":"neutral","sentiment_score":-0.04630761593580246}],"sentiment":"neutral","sentiment_score":-0.04630761593580246,"channel":1,"num_words":1,"start":256.49,"end":256.99},{"sentences":[{"text":"connection.","start":256.96,"end":257.44,"sentiment":"neutral","sentiment_score":-0.03400871157646179},{"text":"I'll need you to log in to the router's administration page.","start":257.44,"end":260.74,"sentiment":"neutral","sentiment_score":0.026329726234755733},{"text":"If you have a desktop or a laptop that you can use while you're talking on the phone.","start":261.485,"end":267.10498,"sentiment":"neutral","sentiment_score":0.026689446945157316}],"sentiment":"neutral","sentiment_score":0.024534277400622764,"channel":0,"num_words":30,"start":256.96,"end":267.10498},{"sentences":[{"text":"Can you talk to me about my school laptop, please?","start":268.555,"end":270.975,"sentiment":"neutral","sentiment_score":0.01489427825435996},{"text":"Are you there?","start":323.335,"end":324.155,"sentiment":"neutral","sentiment_score":-0.0004451343168814977}],"sentiment":"neutral","sentiment_score":0.011354413814842701,"channel":1,"num_words":13,"start":268.555,"end":324.155},{"sentences":[{"text":"Yes.","start":324.885,"end":325.385,"sentiment":"neutral","sentiment_score":0.03947840631008148}],"sentiment":"neutral","sentiment_score":0.03947840631008148,"channel":0,"num_words":1,"start":324.885,"end":325.385},{"sentences":[{"text":"He said it's not actually doing 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They discuss the connection between the router and the router, and the need for a DSL light to be flashy. The representative also asks about the router's compatibility with other devices and suggests sending a picture of the back of the router."},"intents":{"segments":[{"text":"Well, I actually called you earlier. I was were routed to voice message. Earlier when I called you, the order is still pending. I'm just ringing up right now to confirm that your service has been activated on our end. So to Okay.","start_word":43,"end_word":85,"intents":[{"intent":"Confirm service activation","confidence_score":0.35926378}]},{"text":"I just want you to set up your router. Have you set the router up?","start_word":96,"end_word":110,"intents":[{"intent":"Set up router","confidence_score":0.25171667}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. My name is Mary. I'm calling from Airtel. Am I speaking with Caitlin? Yes. You are. How are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.07113643735647202},{"text":"I'm doing great. Thank you so much for asking. How are you today, Caitlin? I'm good. Thank you. That's good to hear.","start_word":21,"end_word":42,"sentiment":"positive","sentiment_score":0.5633084177970886},{"text":"Well, I actually called you earlier. I was were routed to voice message. Earlier when I called you, the order is still pending. I'm just ringing up right now to confirm that your service has been activated on our end. So to Okay. So what start do I have to do now? sure. I just want you to set up your router. Have you set the router up? David? We just have you just have to connect the router Hey? to your Hunter, is the router set up? we will set it up for today. No. I I had everything that was at the apartment. Oh, we haven't set up the router yet. We've got the extender. Yes. Okay. Is that So what so what you just have to do is to connect the hold on. It's going to be a direct connection from the wall to your router. Yep. To the router. Is it already connected? We're just connecting it up now. Oh, sure. Sorry. No worries. Not right now. I had a a car here. Just wait. It's fine. No, Hunter. No. Stop. I said no. That is enough. You better have done that kids' room properly. Hi. Go and get in the shower, please. Kobe, you finished? He's not done yet. Okay. Sorry. No worries. It's fine. Let me just see. It's just setting it up now. Okay. So the DSL light needs to be lighted flashing. Hang on. Can I put you on lab speaker? Oh, she just left. What one needs to be flashy? Alright. So which one should slash? No. It should not be it should re it it should be remain on and lit. Alright. Okay. Is it flashing? No. Okay.","start_word":43,"end_word":330,"sentiment":"neutral","sentiment_score":-0.013202433269018205},{"text":"That's good.","start_word":331,"end_word":332,"sentiment":"positive","sentiment_score":0.349865198135376},{"text":"So we'll have to configure your Internet No. connection. I'll need you to log in to the router's administration page. If you have a desktop or a laptop that you can use while you're talking on the phone. Can you talk to me about my school laptop, please? Are you there? Yes. He said it's not actually doing anything. It's just staying good. It's just staying good. Sorry. What are you seeing on the router? I just wanna make sure that it is wired connected to the wall to the router. Is it? Look. I have no idea what I'm doing, honestly. Mhmm. I don't even know what about this one. So it's toaster, and this one is towing. Are you there? Yes. I'm here. What's He's the on status? the phone. No.","start_word":333,"end_word":465,"sentiment":"neutral","sentiment_score":-0.025088058784604073},{"text":"I like to things on the fucking wall.","start_word":466,"end_word":473,"sentiment":"negative","sentiment_score":-0.399962842464447},{"text":"One is Transact and the other one is Telstra.","start_word":474,"end_word":482,"sentiment":"neutral","sentiment_score":0.03880953788757324},{"text":"It's all nice to be sharing.","start_word":483,"end_word":488,"sentiment":"positive","sentiment_score":0.4119183123111725},{"text":"Hello, Kaylee? Yep. Yeah. Can you tell me how the router is connected to the wall? Four calls? Yes. By two calls. Into the well, WLAN Mhmm. and. Can you hear us? I'm sorry. I can't hear you. However, I think It the says voice plugged is quite into far w from the call. a n and land one. Mhmm. Okay. And the you already established a green light on the router. Correct? No. There's no green light. It's just red. Oh, a red light? Yeah. It won't go green. That's the problem. So it's not yet a green light, but a red one. Correct? Yeah. It's been read the whole time. It hasn't changed. Oh, I thought it was green as what Kaylene mentioned. One moment, please. Have you got a blue cord? I don't. Not in that season. Just a little one. No. So well, okay. Hold on. Please stay on the line, Caitlin. I will be putting you on hold for a minute or two. Yes. Thank you. Hello, Caitlin? Yep. Yeah. Instead on the WAN port, can you transfer the cable to the DSL port? It is labeled as it's like it's it looks like a w a n port, but kinda separate from them. I don't actually have one of them cords. Is it only others? I need nothing Do on you it. see a there's a label? Yeah. No. I don't have one of the cords. I've only got the other ones. It's only got three yellow cords. Is it now connected to the vessel? No. I've connected it to another thing. I'm just waiting for it to lay on and see what you can do. I'm sorry? I've just put it on to another router. So I've got two routers. Okay. I've just connected up the other router. I'm seeing if it's gonna work on that one. Mhmm. And on that router, do you see a DSL port? Yes. But I don't have the DSL cord. So the cable is Yeah. So it doesn't look like all the cords are there. is there any way that you can use the router that you had with us previously, Caitlin? The little every net one. Or you can also provide me the the name or the model name of Yes. the So this router to make sure that it's compatible with NBN. okay. So where do I find that? It is The normally model is WWRX Mhmm. oh, sorry. WR6XB1A0. Hold on. What's that again? Could you repeat that, please? Yep. So I'll start that again. WR6X B one Mhmm. A zero. Yeah. That's the model. Hold in. From the router I mean, using the router that you have with us previously with Supa, could you that that's the router that you provided to me. Right? Yep. Is it have you tried connecting it to the wall socket to the DSL port? I've tried to connect it. Yeah. Yes, please. Let me just see what I can do. Which one does it go in? L a n? One, two, or three? It's not going to be the WAN, but the DSL port. Are you seeing a label or a hole with DSL? I'm literally hang on a second. Or you can also take a picture of the back of your router along with the other ports on Okay. our website I'll send so that I can also view it from here. oh, I don't know how to do that. I can walk you through sending us the picture so Are that you we able can also to see it. just call me back tomorrow? And we can sort Oh, this out tomorrow. sure. Do you have a preferred time? Yeah. After eleven. Ten. Okay. Alright. I'll endorse you to one of my colleagues so that she Sorry. can call you, okay, Perfect.","start_word":489,"end_word":1135,"sentiment":"neutral","sentiment_score":-0.01438780082893519},{"text":"Thank after you very eleven much.","start_word":1136,"end_word":1141,"sentiment":"positive","sentiment_score":0.3646229505538941},{"text":"AM.","start_word":1142,"end_word":1142,"sentiment":"neutral","sentiment_score":0.20104750990867615},{"text":"Thank you so much, and Thank have a you. great rest of your day.","start_word":1143,"end_word":1156,"sentiment":"positive","sentiment_score":0.5665478706359863},{"text":"Goodbye. Bye.","start_word":1157,"end_word":1158,"sentiment":"neutral","sentiment_score":0.2572025656700134},{"text":"Thank you.","start_word":1159,"end_word":1160,"sentiment":"positive","sentiment_score":0.7577716708183289}],"average":{"sentiment":"neutral","sentiment_score":0.009411443665970205}}}}