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you for calling SFI Australia. When you need a partner that won't let you down, we're up for it. For our priority customer support team, please press 1. For account payments or receivables, please press 2. For our procurement team and supplier inquiries, please press 3.\n\nFor all marketing and media inquiries, please email marketing@sfiaust.com.au. For all Orbimax inquiries, please press 4, or call our direct line on 180672000. To hear this message again, please press Please stay on the line while your call is transferred to the operator. Thank you for calling Orbimax, igniting the future of welding by connecting the smart and simple. For our priority customer support team, please press 1.\n\nFor account payments or receivables, please press 2. For our procurement team and supplier inquiries, please press 3. To hear this message again","paragraphs":[{"sentences":[{"text":"Thank you for calling SFI Australia.","start":0.32,"end":2.5,"sentiment":"positive","sentiment_score":0.584513525168101},{"text":"When you need a partner that won't let you down, we're up for it.","start":2.96,"end":6.42,"sentiment":"positive","sentiment_score":0.4591288949762072},{"text":"For our priority customer support team, please press 1.","start":6.56,"end":10.26,"sentiment":"neutral","sentiment_score":0.022161739464435313},{"text":"For account payments or receivables, please press 2.","start":10.48,"end":13.805,"sentiment":"neutral","sentiment_score":0.00604237979860045},{"text":"For our procurement team and supplier inquiries, please press 3.","start":14.185,"end":18.365,"sentiment":"neutral","sentiment_score":0.0049457231536507605}],"sentiment":"neutral","sentiment_score":0.2177050554421433,"num_words":47,"start":0.32,"end":18.365},{"sentences":[{"text":"For all marketing and media inquiries, please email marketing@sfiaust.com.au.","start":18.665,"end":26.689999,"sentiment":"neutral","sentiment_score":0.005627135849661297},{"text":"For all Orbimax inquiries, please press 4, or call our direct line on 180672000.","start":26.91,"end":34.77,"sentiment":"neutral","sentiment_score":-0.007961100965206112},{"text":"To hear this message again, please press Please stay on the line while your call is transferred to the operator.","start":35.23,"end":41.09,"sentiment":"neutral","sentiment_score":-0.09905586559325456},{"text":"Thank you for calling Orbimax, igniting the future of welding by connecting the smart and simple.","start":42.505,"end":49.005,"sentiment":"positive","sentiment_score":0.47384311631321907},{"text":"For our priority customer support team, please press 1.","start":49.385002,"end":52.784874,"sentiment":"neutral","sentiment_score":0.026543084014621045}],"sentiment":"neutral","sentiment_score":0.08497719285900102,"num_words":68,"start":18.665,"end":52.784874},{"sentences":[{"text":"For account payments or receivables, please press 2.","start":53.264874,"end":56.644875,"sentiment":"neutral","sentiment_score":0.014099620515480638},{"text":"For our procurement team and supplier inquiries, please press 3.","start":57.02487,"end":61.204872,"sentiment":"neutral","sentiment_score":0.0077335074543952945},{"text":"To hear this message again","start":61.424873,"end":62.964874,"sentiment":"neutral","sentiment_score":-0.03907276540994644}],"sentiment":"neutral","sentiment_score":-0.00022746906008409417,"num_words":23,"start":53.264874,"end":62.964874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling SFI Australia. When you need a partner that won't let you down, we're up for it. For our priority customer support team, please press 1. For account payments or receivables, please press 2. For our procurement team and supplier inquiries, please press 3.\n\nFor all marketing and media inquiries, please email marketing@sfiaust.com.au. For all Orbimax inquiries, please press 4, or call our direct line on 180672000. To hear this message again, please press Please stay on the line while your call is transferred to the operator. Thank you for calling Orbimax, igniting the future of welding by connecting the smart and simple. For our priority customer support team, please press 1.\n\nFor account payments or receivables, please press 2. For our procurement team and supplier inquiries, please press 3. To hear this message again","paragraphs":[{"sentences":[{"text":"Thank you for calling SFI Australia.","start":0.32,"end":2.5,"sentiment":"positive","sentiment_score":0.584513525168101},{"text":"When you need a partner that won't let you down, we're up for it.","start":2.96,"end":6.42,"sentiment":"positive","sentiment_score":0.4591288949762072},{"text":"For our priority customer support team, please press 1.","start":6.56,"end":10.26,"sentiment":"neutral","sentiment_score":0.022161739464435313},{"text":"For account payments or receivables, please press 2.","start":10.48,"end":13.805,"sentiment":"neutral","sentiment_score":0.00604237979860045},{"text":"For our procurement team and supplier inquiries, please press 3.","start":14.185,"end":18.365,"sentiment":"neutral","sentiment_score":0.0049457231536507605}],"sentiment":"neutral","sentiment_score":0.2177050554421433,"channel":1,"num_words":47,"start":0.32,"end":18.365},{"sentences":[{"text":"For all marketing and media inquiries, please email marketing@sfiaust.com.au.","start":18.665,"end":26.689999,"sentiment":"neutral","sentiment_score":0.005627135849661297},{"text":"For all Orbimax inquiries, please press 4, or call our direct line on 180672000.","start":26.91,"end":34.77,"sentiment":"neutral","sentiment_score":-0.007961100965206112},{"text":"To hear this message again, please press Please stay on the line while your call is transferred to the operator.","start":35.23,"end":41.09,"sentiment":"neutral","sentiment_score":-0.09905586559325456},{"text":"Thank you for calling Orbimax, igniting the future of welding by connecting the smart and simple.","start":42.505,"end":49.005,"sentiment":"positive","sentiment_score":0.47384311631321907},{"text":"For our priority customer support team, please press 1.","start":49.385002,"end":52.784874,"sentiment":"neutral","sentiment_score":0.026543084014621045}],"sentiment":"neutral","sentiment_score":0.08497719285900102,"channel":1,"num_words":68,"start":18.665,"end":52.784874},{"sentences":[{"text":"For account payments or receivables, please press 2.","start":53.264874,"end":56.644875,"sentiment":"neutral","sentiment_score":0.014099620515480638},{"text":"For our procurement team and supplier inquiries, please press 3.","start":57.02487,"end":61.204872,"sentiment":"neutral","sentiment_score":0.0077335074543952945},{"text":"To hear this message again","start":61.424873,"end":62.964874,"sentiment":"neutral","sentiment_score":-0.03907276540994644}],"sentiment":"neutral","sentiment_score":-0.00022746906008409417,"channel":1,"num_words":23,"start":53.264874,"end":62.964874}]},"summary":{"result":"success","short":"The customer called SFI Australia and was directed to press a number for different inquiries including priority customer support, account payments, procurement, and supplier inquiries. 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