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just a","start":22.935001,"end":23.415,"sentiment":"neutral","sentiment_score":0.10781628390153249}],"sentiment":"neutral","sentiment_score":0.10781628390153249,"channel":0,"num_words":3,"start":22.935001,"end":23.415},{"sentences":[{"text":"Thank you.","start":24.025,"end":24.585,"sentiment":"neutral","sentiment_score":0.25196875631809235},{"text":"Bye.","start":24.585,"end":25.085,"sentiment":"neutral","sentiment_score":0.1303251087665558}],"sentiment":"neutral","sentiment_score":0.21142087380091348,"channel":1,"num_words":3,"start":24.025,"end":25.085},{"sentences":[{"text":"alright.","start":24.615,"end":25.015,"sentiment":"neutral","sentiment_score":0.06915563344955444},{"text":"I'll just try to ring you back again.","start":25.015,"end":26.795,"sentiment":"neutral","sentiment_score":-0.012480907957069576}],"sentiment":"neutral","sentiment_score":-0.0034101811341113513,"channel":0,"num_words":9,"start":24.615,"end":26.795}]},"summary":{"result":"success","short":"The customer, David, receives a call from Mary atbound from Carrefourance AI. Mary is trying to discuss an issue but is interrupted by David, who is in the middle of something. Mary apologizes and tries to call back later, but David declines and says she will try again later."},"intents":{"segments":[{"text":"I'll just try to ring you back again.","start_word":80,"end_word":87,"intents":[{"intent":"Request call back","confidence_score":0.04904855}]}]},"sentiments":{"segments":[{"text":"Hi, David. Speak. Yes. Hi. Good afternoon, David. Hey. Just wondering what this call is about. Yes. Yeah.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.14264246821403503},{"text":"David, good day. This is Mary calling from Vigilance AI. I hope you're doing well.","start_word":18,"end_word":32,"sentiment":"positive","sentiment_score":0.4424136281013489},{"text":"Sorry. Yeah.","start_word":33,"end_word":34,"sentiment":"neutral","sentiment_score":-0.09603294730186462},{"text":"No. I can't I'm just in the middle of something. I can't I can't take a call right now.","start_word":35,"end_word":53,"sentiment":"negative","sentiment_score":-0.4518549144268036},{"text":"Yep. Oh, I see. Let me take a few minutes of your No. time. No. No. Thank This you. is just a Thank you. Bye. alright. I'll just try to ring you back again.","start_word":54,"end_word":87,"sentiment":"neutral","sentiment_score":-0.0255763977766037}],"average":{"sentiment":"neutral","sentiment_score":-0.009281500964097574}}}}