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You got an Internet connection with us? Okay. So your Internet's down at the moment, isn't it? Yeah. It's down. There's some hang on. Let me just double check on it. There's an outage out there. We just received a an email from Super Networks. Just double checking for this area. Sorry, man. Just give me two secs. How's everything done for you? Can't complain. No one listens. Right? Yeah. Okay. So Building A, B, C, And D in Fisher Avenue. So please advise that there's an unplanned there. It must be either an electrical or one of the main switches from the networks down or something like that. Yep. So I would have been one of our senior techs who probably would try to call you to let you know. Oh, no problems. Well, you have a lovely day. Cheers, mate. Bye. 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API tech support. Oh, I'm not sure you kept probably would would have been one of our team. May I have your first name, please? Harrison.\n\nOne second. Yeah. You got an Internet connection with us? Okay. So your Internet's down at the moment, isn't it?\n\nYeah. It's down. There's some hang on. Let me just double check on it. There's an outage out there.\n\nWe just received a an email from Super Networks. Just double checking for this area. Sorry, man. Just give me two secs. How's everything done for you?\n\nCan't complain. No one listens. Right? Yeah. Okay.\n\nSo Building A, B, C, And D in Fisher Avenue. So please advise that there's an unplanned there. It must be either an electrical or one of the main switches from the networks down or something like that. Yep. So I would have been one of our senior techs who probably would try to call you to let you know.\n\nOh, no problems. Well, you have a lovely day. Cheers, mate. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.19688966125249863},{"text":"API tech support.","start":1.04,"end":2.1,"sentiment":"neutral","sentiment_score":0.0828842247525851},{"text":"Oh, I'm not sure you kept probably would would have been one of our team.","start":6.96,"end":12.675,"sentiment":"neutral","sentiment_score":-0.15178877462943394},{"text":"May I have your first name, please?","start":13.075,"end":14.695,"sentiment":"neutral","sentiment_score":-0.022176094752337252},{"text":"Harrison.","start":17.315,"end":17.815,"sentiment":"neutral","sentiment_score":-0.0030912957154214382}],"sentiment":"neutral","sentiment_score":-0.0640258422021621,"num_words":28,"start":0.39999998,"end":17.815},{"sentences":[{"text":"One 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mate. I just got a missed call from you guys. Yeah. It's Harrison. Yeah.\n\nYeah. 7 Fisher, Unit 17. I'm not too sure. I'm I'm out of work at the moment. Okay.\n\nNo. No. Good. Yes. Not too bad.\n\nKeeps him busy, which is amazing. Exactly right, as my granddad always tells me. Okay. The dramas. Yeah.\n\nJust try to let us know. Okay. All good, mate. No dramas at all. Thank you.\n\nYou too. Enjoy. Cheers.","paragraphs":[{"sentences":[{"text":"Hey, mate.","start":3.52,"end":4.08,"sentiment":"neutral","sentiment_score":0.05034436844289303},{"text":"I just got a missed call from you guys.","start":4.08,"end":6.02,"sentiment":"neutral","sentiment_score":-0.04228786420491007},{"text":"Yeah.","start":15.12,"end":15.36,"sentiment":"neutral","sentiment_score":-0.005669048056006432},{"text":"It's Harrison.","start":15.36,"end":16.365,"sentiment":"neutral","sentiment_score":-0.0027808078448288143},{"text":"Yeah.","start":22.265,"end":22.665,"sentiment":"neutral","sentiment_score":-0.007187500596046448}],"sentiment":"neutral","sentiment_score":-0.019888013686674335,"num_words":15,"start":3.52,"end":22.665},{"sentences":[{"text":"Yeah.","start":22.665,"end":23.165,"sentiment":"neutral","sentiment_score":-0.001897352049127221},{"text":"7 Fisher, Unit 17.","start":23.625,"end":25.325,"sentiment":"neutral","sentiment_score":-0.0022266152955126017},{"text":"I'm not too sure.","start":30.185,"end":31.064999,"sentiment":"neutral","sentiment_score":-0.16753501817584038},{"text":"I'm I'm out of work at the moment.","start":31.064999,"end":32.97,"sentiment":"neutral","sentiment_score":-0.24331172369420528},{"text":"Okay.","start":45.11,"end":45.495,"sentiment":"neutral","sentiment_score":-0.016315748915076256}],"sentiment":"neutral","sentiment_score":-0.14687519024462542,"num_words":18,"start":22.665,"end":45.495},{"sentences":[{"text":"No.","start":53.975,"end":54.135,"sentiment":"neutral","sentiment_score":-0.042186420410871506},{"text":"No.","start":54.135,"end":54.375,"sentiment":"neutral","sentiment_score":-0.017965618520975113},{"text":"Good.","start":54.375,"end":54.875,"sentiment":"neutral","sentiment_score":0.09533482789993286},{"text":"Yes.","start":58.855,"end":59.175,"sentiment":"neutral","sentiment_score":0.1641523838043213},{"text":"Not too bad.","start":59.175,"end":59.88,"sentiment":"neutral","sentiment_score":0.25582433740297955}],"sentiment":"neutral","sentiment_score":0.13811545499733516,"num_words":7,"start":53.975,"end":59.88},{"sentences":[{"text":"Keeps him busy, which is amazing.","start":60.2,"end":61.58,"sentiment":"positive","sentiment_score":0.380021591981252},{"text":"Exactly right, as my granddad always tells me.","start":63.88,"end":66.7,"sentiment":"neutral","sentiment_score":0.03831031359732151},{"text":"Okay.","start":82.375,"end":82.875,"sentiment":"neutral","sentiment_score":-0.0354645699262619},{"text":"The dramas.","start":82.935,"end":83.59499,"sentiment":"neutral","sentiment_score":-0.10217853263020515},{"text":"Yeah.","start":88.0,"end":88.24,"sentiment":"neutral","sentiment_score":-0.005834463983774185}],"sentiment":"neutral","sentiment_score":0.13005310897197989,"num_words":18,"start":60.2,"end":88.24},{"sentences":[{"text":"Just try to let us know.","start":88.24,"end":89.28,"sentiment":"neutral","sentiment_score":-0.008087478578090668},{"text":"Okay.","start":89.28,"end":89.6,"sentiment":"neutral","sentiment_score":0.09252572059631348},{"text":"All good, mate.","start":89.6,"end":90.42,"sentiment":"neutral","sentiment_score":0.24488809208075205},{"text":"No dramas at all.","start":90.72,"end":92.02,"sentiment":"neutral","sentiment_score":0.08170569874346256},{"text":"Thank you.","start":93.92,"end":94.4,"sentiment":"positive","sentiment_score":0.47659581899642944}],"sentiment":"neutral","sentiment_score":0.12866747239604592,"num_words":16,"start":88.24,"end":94.4},{"sentences":[{"text":"You too.","start":94.4,"end":94.96,"sentiment":"neutral","sentiment_score":0.32186248898506165},{"text":"Enjoy.","start":94.96,"end":95.46,"sentiment":"positive","sentiment_score":0.35196051001548767},{"text":"Cheers.","start":96.32,"end":96.82,"sentiment":"neutral","sentiment_score":0.1725207269191742}],"sentiment":"neutral","sentiment_score":0.2920515537261963,"num_words":4,"start":94.4,"end":96.82}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. API tech support.\n\nChannel 1: Hey, mate. I just got a missed call from you guys.\n\nChannel 0: Oh, I'm not sure you kept probably would would have been one of our team. May I have your first name, please?\n\nChannel 1: Yeah. It's Harrison.\n\nChannel 0: Harrison. One second. Yeah. You got an Internet connection with us?\n\nChannel 1: Yeah. Yeah. 7 Fisher, Unit 17.\n\nChannel 0: Okay. So your Internet's down at the moment, isn't it?\n\nChannel 1: I'm not too sure. I'm I'm out of work at the moment.\n\nChannel 0: Yeah. It's down. There's some hang on. Let me just double check on it. There's an outage out there.\n\nWe just received a an email from Super Networks.\n\nChannel 1: Okay.\n\nChannel 0: Just double checking for this area. Sorry, man. Just give me two secs.\n\nChannel 1: No. No. Good.\n\nChannel 0: How's everything done for you?\n\nChannel 1: Yes. Not too bad. Keeps him busy, which is amazing.\n\nChannel 0: Can't complain. No one listens. Right?\n\nChannel 1: Exactly right, as my granddad always tells me.\n\nChannel 0: Yeah. Okay. So Building A, B, C, And D in Fisher Avenue. So please advise that there's an unplanned there. It must be either an electrical or one of the main switches from the networks down or something like that.\n\nYep.\n\nChannel 1: Okay. The dramas.\n\nChannel 0: So I would have been one of our senior techs who probably would try to call you to let you know.\n\nChannel 1: Yeah. Just try to let us know. Okay. All good, mate.\n\nChannel 0: Oh,\n\nChannel 1: No\n\nChannel 0: no\n\nChannel 1: dramas\n\nChannel 0: problems.\n\nChannel 1: at all.\n\nChannel 0: Well, you have a lovely day.\n\nChannel 1: Thank you. You too. Enjoy.\n\nChannel 0: Cheers, mate. Bye. Bye.\n\nChannel 1: Cheers.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.39999998,"end":1.04,"sentiment":"neutral","sentiment_score":0.19688966125249863},{"text":"API tech support.","start":1.04,"end":2.1,"sentiment":"neutral","sentiment_score":0.0828842247525851}],"sentiment":"neutral","sentiment_score":0.12848639935255052,"channel":0,"num_words":5,"start":0.39999998,"end":2.1},{"sentences":[{"text":"Hey, mate.","start":3.52,"end":4.08,"sentiment":"neutral","sentiment_score":0.05034436844289303},{"text":"I just got a missed call from you guys.","start":4.08,"end":6.02,"sentiment":"neutral","sentiment_score":-0.04228786420491007}],"sentiment":"neutral","sentiment_score":-0.025445640087127686,"channel":1,"num_words":11,"start":3.52,"end":6.02},{"sentences":[{"text":"Oh, I'm not sure you kept probably would would have been one of our team.","start":6.96,"end":12.675,"sentiment":"neutral","sentiment_score":-0.15178877462943394},{"text":"May I have your first name, 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there's an unplanned there.","start":74.095,"end":76.095,"sentiment":"neutral","sentiment_score":-0.05857356172055006},{"text":"It must be either an electrical or one of the main switches from the networks down or something like that.","start":76.095,"end":81.854996,"sentiment":"neutral","sentiment_score":-0.054377184435725215}],"sentiment":"neutral","sentiment_score":-0.03803262680303306,"channel":0,"num_words":40,"start":66.520004,"end":81.854996},{"sentences":[{"text":"Yep.","start":81.854996,"end":82.23,"sentiment":"neutral","sentiment_score":-0.0032003081869333982}],"sentiment":"neutral","sentiment_score":-0.0032003081869333982,"channel":0,"num_words":1,"start":81.854996,"end":82.23},{"sentences":[{"text":"Okay.","start":82.375,"end":82.875,"sentiment":"neutral","sentiment_score":-0.0354645699262619},{"text":"The 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The representative, Harrison, takes down Harrison's information and says that there may be an unplanned issue with the internet. The representative advises Harrison to let them know and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Good afternoon. API tech support. Hey, mate. I just got a missed call from you guys. Oh, I'm not sure you kept probably would would have been one of our team. May I have your first name, please? Yeah. It's Harrison. Harrison. One second. Yeah. You got an Internet connection with us? Yeah. Yeah. 7 Fisher, Unit 17. Okay. So your Internet's down at the moment, isn't it? I'm not too sure. I'm I'm out of work at the moment. Yeah. It's down. There's some hang on. Let me just double check on it. There's an outage out there. We just received a an email from Super Networks. Okay. Just double checking for this area. Sorry, man. Just give me two secs. No. No. Good. How's everything done for you? Yes. Not too bad.","start_word":0,"end_word":133,"sentiment":"neutral","sentiment_score":-0.054107412695884705},{"text":"Keeps him busy, which is amazing.","start_word":134,"end_word":139,"sentiment":"positive","sentiment_score":0.3715247809886933},{"text":"Can't complain. No one listens. Right? Exactly right, as my granddad always tells me. Yeah. Okay. So Building A, B, C, And D in Fisher Avenue. So please advise that there's an unplanned there. It must be either an electrical or one of the main switches from the networks down or something like that. Yep. Okay. The dramas. So I would have been one of our senior techs who probably would try to call you to let you know. Yeah. Just try to let us know. Okay. All good, mate. Oh, No no dramas problems. at all.","start_word":140,"end_word":236,"sentiment":"neutral","sentiment_score":-0.008441521786153316},{"text":"Well, you have a lovely day. Thank you.","start_word":237,"end_word":244,"sentiment":"positive","sentiment_score":0.4908396601676941},{"text":"You too.","start_word":245,"end_word":246,"sentiment":"neutral","sentiment_score":0.3228394687175751},{"text":"Enjoy. Cheers, mate.","start_word":247,"end_word":249,"sentiment":"positive","sentiment_score":0.38401105999946594},{"text":"Bye. Bye. Cheers.","start_word":250,"end_word":252,"sentiment":"neutral","sentiment_score":0.19786150753498075}],"average":{"sentiment":"neutral","sentiment_score":0.007692916769730418}}}}