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She informs him that he is retired and the call ends with no problem."},"intents":{"segments":[{"text":"We've spoken with No. you in the past. I'm not at petunia.com. Yes. I haven't been at petunia for a little over two and a half years. Oh my.","start_word":23,"end_word":51,"intents":[{"intent":"Inquire about past contact information","confidence_score":0.000018225108}]},{"text":"I'm You're retired no longer now. in Thank that you. company.","start_word":52,"end_word":62,"intents":[{"intent":"Confirm retirement status","confidence_score":0.041510053}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.1262703835964203},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.337828129529953},{"text":"This is Abby from TechnoWand in Springfield, Brisbane. Is this mister Leon Jones in petuna.com? Yes, sir. We've spoken with No. you in the past. I'm not at petunia.com. Yes. I haven't been at petunia for a little over two and a half years. Oh my. I'm You're retired no longer now. in Thank that you. company. Yep. Okay. Thank Take you. it off your database. Bye bye. Take care. No problem.","start_word":6,"end_word":77,"sentiment":"neutral","sentiment_score":-0.03267044574022293}],"average":{"sentiment":"neutral","sentiment_score":-0.014382943832617012}}}}