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We've gotta add an account. Right? Add account. Alright. So let me just check what my settings are. Okay. Cool. So just give it an account name. The SIP servers, the SIP URL from our side. Username is the actual username. The domain is the SIP server. Yep. The same URL. Yep. The login is the username, and the password, the actual password. Everything else should be default, and you should be good to go. And I should go green. Says it's online? Okay. Let me just check the hub to see if it's online. Yeah. It sits up. Yeah. So it definitely works. And then, okay, so here's another thing that I've noticed. You're coming from a different IP address. You're coming from one eighty dot ninety four dot one one two dot seven six you're coming from your home address or whatever it is, you know, or your office. Okay. Has to be right. Okay. Alright. That's cool. That's fine. Oh, Just just what I would do is I'll just change the password so it's incorrect, and there's an there's an option to make it active. Yeah. Edit account, change the password, and just tick make no. Just untick to make active. Yeah. And then just make it inactive. Hey. Delete account as well. What's that? Hopefully. Just make it nonactive. There's an option in the pull down to make active. Just uncheck it. It actually work. Yeah. Okay. Cool. No. It's too easy. So just just no. No. No. Anytime. Just just proving that all he needed was just the right credentials in there and that works. But I guess with VAPI, it's better to understand how we inject the the values into the right fields for it to register. That's all. If you're doing all from if you're doing it just from PowerShell, I guess, get up the right settings and commands, and it's not registering properly or entering correctly, then yeah. Yeah. Okay. Okay. Awesome. Alright. Take care. See you later. 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Alright. Microstrip. We're just trying to do that. Microstrip.\n\nWe're just trying to get the SIP trunk working. Okay. Alright. Cool. Now go on the what do we do?\n\nWe've gotta add an account. Right? Add account. Alright. So let me just check what my settings are.\n\nOkay. Cool. So just give it an account name. The SIP servers, the SIP URL from our side. Username is the actual username.\n\nThe domain is the SIP server. Yep. The same URL. Yep. The login is the username, and the password, the actual password.\n\nEverything else should be default, and you should be good to go. And I should go green. Says it's online? Okay. Let me just check the hub to see if it's online.\n\nYeah. It sits up. Yeah. So it definitely works. And then, okay, so here's another thing that I've noticed.\n\nYou're coming from a different IP address. You're coming from one eighty dot ninety four dot one one two dot seven six you're coming from your home address or whatever it is, you know, or your office. Okay. Has to be right. Okay.\n\nAlright. That's cool. That's fine. Oh, Just just what I would do is I'll just change the password so it's incorrect, and there's an there's an option to make it active. Yeah.\n\nEdit account, change the password, and just tick make no. Just untick to make active. Yeah. And then just make it inactive. Hey.\n\nDelete account as well. What's that? Hopefully. Just make it nonactive. There's an option in the pull down to make active.\n\nJust uncheck it. It actually work. Yeah. Okay. Cool.\n\nNo. It's too easy. So just just no. No. No.\n\nAnytime. Just just proving that all he needed was just the right credentials in there and that works. But I guess with VAPI, it's better to understand how we inject the the values into the right fields for it to register. That's all. If you're doing all from if you're doing it just from PowerShell, I guess, get up the right settings and commands, and it's not registering properly or entering correctly, then yeah.\n\nYeah. Okay. Okay. Awesome. Alright.\n\nTake care. See you later. Bye bye.","paragraphs":[{"sentences":[{"text":"It comes back to the PC.","start":1.68,"end":3.22,"sentiment":"neutral","sentiment_score":0.026463409264882404},{"text":"Alright.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.07920120656490326},{"text":"Microstrip.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.05888031795620918},{"text":"We're just trying to do that.","start":6.7999997,"end":8.42,"sentiment":"neutral","sentiment_score":0.018952277178565662},{"text":"Microstrip.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":-0.003677802160382271}],"sentiment":"neutral","sentiment_score":0.027126522734761238,"num_words":15,"start":1.68,"end":10.58},{"sentences":[{"text":"We're just trying to get the SIP trunk 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should be good to go.","start":72.204994,"end":75.744995,"sentiment":"neutral","sentiment_score":0.27097710967063904},{"text":"And I should go green.","start":78.204994,"end":79.505,"sentiment":"neutral","sentiment_score":0.11777437031269074},{"text":"Says it's online?","start":86.18,"end":87.0,"sentiment":"neutral","sentiment_score":0.025182076419393223},{"text":"Okay.","start":87.14,"end":87.54,"sentiment":"neutral","sentiment_score":0.04412989690899849},{"text":"Let me just check the hub to see if it's online.","start":87.54,"end":90.9,"sentiment":"neutral","sentiment_score":0.042376235127449036}],"sentiment":"neutral","sentiment_score":0.1383253712556325,"num_words":32,"start":72.204994,"end":90.9},{"sentences":[{"text":"Yeah.","start":90.9,"end":91.1,"sentiment":"neutral","sentiment_score":0.09012314677238464},{"text":"It sits 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care.","start":228.28893,"end":228.84894,"sentiment":"neutral","sentiment_score":0.31381113827228546},{"text":"See you later.","start":228.84894,"end":229.16893,"sentiment":"neutral","sentiment_score":0.2444407840569814},{"text":"Bye bye.","start":229.16893,"end":230.86893,"sentiment":"neutral","sentiment_score":0.1741020306944847}],"sentiment":"neutral","sentiment_score":0.24416409858635493,"num_words":7,"start":228.28893,"end":230.86893}]}}]},{"alternatives":[{"transcript":"Good day, mate. How are you? So Sorry? Yeah. So I I put I downloaded Microsoft, but for some reason, it doesn't let me open it. Really weird. Oh, here we go. Yep. Got it. Now what then? Mhmm. Yep. Yep. Mhmm. Mhmm. Of the SIP server. So the same u URL? Yep. Mhmm. Yep. Yeah. It says it's on the line now. Yeah. So okay. Mhmm. Yep. Yep. Yeah. So that's my laptop IP. The the IPs that I sent you are the VAPI IPs. Yeah. So now how how do I do register it on the microchip thing to do, like, edit account? A BC1234567. There we go. So oh, no. You can just delete account. There we go. Yep. So now when I refresh this, it should say offline. Oh, it doesn't fuck. Maybe it's just a bit delayed. Well, I'll keep giving that a will, mate. I don't know. Hopefully, I'll figure it out soon. Thank you for your help. Appreciate it. Sorry for the back and forth. Yeah. I got no clue, man. Yeah. It could just be could just be Claude's fault, man. I don't know. Find out. Thank you for your help, though. I appreciate it. Have a good one, man. Take care. 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How are you? So Sorry? Yeah. So I I put I downloaded Microsoft, but for some reason, it doesn't let me open it.\n\nReally weird. Oh, here we go. Yep. Got it. Now what then?\n\nMhmm. Yep. Yep. Mhmm. Mhmm.\n\nOf the SIP server. So the same u URL? Yep. Mhmm. Yep.\n\nYeah. It says it's on the line now. Yeah. So okay. Mhmm.\n\nYep. Yep. Yeah. So that's my laptop IP. The the IPs that I sent you are the VAPI IPs.\n\nYeah. So now how how do I do register it on the microchip thing to do, like, edit account? A BC1234567. There we go. So oh, no.\n\nYou can just delete account. There we go. Yep. So now when I refresh this, it should say offline. Oh, it doesn't fuck.\n\nMaybe it's just a bit delayed. Well, I'll keep giving that a will, mate. I don't know. Hopefully, I'll figure it out soon. Thank you for your help.\n\nAppreciate it. Sorry for the back and forth. Yeah. I got no clue, man. Yeah.\n\nIt could just be could just be Claude's fault, man. I don't know. Find out. Thank you for your help, though. I appreciate it.\n\nHave a good one, man. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Good day, mate.","start":0.48,"end":1.12,"sentiment":"positive","sentiment_score":0.5137027303377787},{"text":"How are you?","start":1.12,"end":1.78,"sentiment":"positive","sentiment_score":0.3607897162437439},{"text":"So Sorry?","start":6.56,"end":9.7,"sentiment":"neutral","sentiment_score":0.0014352547004818934},{"text":"Yeah.","start":13.995,"end":14.235,"sentiment":"neutral","sentiment_score":-0.024577580392360687},{"text":"So I I put I downloaded Microsoft, but for some reason, it doesn't let me open it.","start":14.235,"end":19.675,"sentiment":"neutral","sentiment_score":-0.1743629026938887}],"sentiment":"neutral","sentiment_score":-0.013938426040112972,"num_words":26,"start":0.48,"end":19.675},{"sentences":[{"text":"Really weird.","start":19.675,"end":20.395,"sentiment":"neutral","sentiment_score":-0.30233749747276306},{"text":"Oh, here we go.","start":20.395,"end":21.115,"sentiment":"neutral","sentiment_score":-0.021339742932468653},{"text":"Yep.","start":21.115,"end":21.355,"sentiment":"neutral","sentiment_score":0.03684963285923004},{"text":"Got it.","start":21.355,"end":22.095,"sentiment":"neutral","sentiment_score":0.11009268462657928},{"text":"Now what then?","start":24.555,"end":25.295,"sentiment":"neutral","sentiment_score":0.06101776659488678}],"sentiment":"neutral","sentiment_score":-0.020828805398195982,"num_words":12,"start":19.675,"end":25.295},{"sentences":[{"text":"Mhmm.","start":32.69,"end":33.19,"sentiment":"neutral","sentiment_score":0.018038753420114517},{"text":"Yep.","start":33.25,"end":33.75,"sentiment":"neutral","sentiment_score":0.04111817106604576},{"text":"Yep.","start":41.010002,"end":41.510002,"sentiment":"neutral","sentiment_score":0.07504933327436447},{"text":"Mhmm.","start":46.184998,"end":46.684998,"sentiment":"neutral","sentiment_score":0.02752324938774109},{"text":"Mhmm.","start":50.344997,"end":50.844997,"sentiment":"neutral","sentiment_score":0.019314639270305634}],"sentiment":"neutral","sentiment_score":0.03620882928371429,"num_words":5,"start":32.69,"end":50.844997},{"sentences":[{"text":"Of the SIP server.","start":54.824997,"end":56.390003,"sentiment":"neutral","sentiment_score":0.02152675949037075},{"text":"So the same u URL?","start":57.49,"end":59.030003,"sentiment":"neutral","sentiment_score":0.028968296200037002},{"text":"Yep.","start":61.57,"end":62.07,"sentiment":"neutral","sentiment_score":0.06051236391067505},{"text":"Mhmm.","start":65.73,"end":66.23,"sentiment":"neutral","sentiment_score":0.06375402212142944},{"text":"Yep.","start":70.130005,"end":70.630005,"sentiment":"neutral","sentiment_score":0.15804682672023773}],"sentiment":"neutral","sentiment_score":0.04277181097616752,"num_words":12,"start":54.824997,"end":70.630005},{"sentences":[{"text":"Yeah.","start":83.57,"end":83.97,"sentiment":"neutral","sentiment_score":0.0769679993391037},{"text":"It says it's on the line now.","start":83.97,"end":85.35,"sentiment":"neutral","sentiment_score":0.04592983477881977},{"text":"Yeah.","start":87.57,"end":88.07,"sentiment":"neutral","sentiment_score":0.04416725784540176},{"text":"So okay.","start":94.130005,"end":95.590004,"sentiment":"neutral","sentiment_score":0.2360909804701805},{"text":"Mhmm.","start":107.195,"end":107.595,"sentiment":"neutral","sentiment_score":-0.00822480395436287}],"sentiment":"neutral","sentiment_score":0.0755501048018535,"num_words":12,"start":83.57,"end":107.595},{"sentences":[{"text":"Yep.","start":107.595,"end":108.095,"sentiment":"neutral","sentiment_score":-0.0007475378806702793},{"text":"Yep.","start":108.635,"end":109.135,"sentiment":"neutral","sentiment_score":0.00026109133614227176},{"text":"Yeah.","start":113.95,"end":114.27,"sentiment":"neutral","sentiment_score":0.001333409920334816},{"text":"So that's my laptop IP.","start":114.27,"end":115.79,"sentiment":"neutral","sentiment_score":0.015371766313910485},{"text":"The the IPs that I sent you are the VAPI IPs.","start":115.79,"end":118.29,"sentiment":"neutral","sentiment_score":0.03211890601299026}],"sentiment":"neutral","sentiment_score":0.022684934794118528,"num_words":19,"start":107.595,"end":118.29},{"sentences":[{"text":"Yeah.","start":120.59,"end":121.09,"sentiment":"neutral","sentiment_score":0.27829617261886597},{"text":"So now how how do I do register it on the microchip thing to do, like, edit account?","start":122.11,"end":137.235,"sentiment":"neutral","sentiment_score":0.009032301604747772},{"text":"A BC1234567.","start":142.52,"end":145.24,"sentiment":"neutral","sentiment_score":0.0011781712055380922},{"text":"There we go.","start":145.24,"end":145.96,"sentiment":"neutral","sentiment_score":-0.005802840615312259},{"text":"So oh, no.","start":145.96,"end":149.0,"sentiment":"neutral","sentiment_score":-0.03923051059246063}],"sentiment":"neutral","sentiment_score":0.011412366307114199,"num_words":27,"start":120.59,"end":149.0},{"sentences":[{"text":"You can just delete account.","start":149.0,"end":150.38,"sentiment":"neutral","sentiment_score":-0.046791794896125796},{"text":"There we go.","start":150.44,"end":151.34,"sentiment":"neutral","sentiment_score":-0.013398582736651102},{"text":"Yep.","start":152.12,"end":152.52,"sentiment":"neutral","sentiment_score":-0.021932382136583328},{"text":"So now when I refresh this, it should say offline.","start":152.52,"end":155.26001,"sentiment":"neutral","sentiment_score":-0.06467639617621898},{"text":"Oh, it doesn't fuck.","start":155.475,"end":158.29501,"sentiment":"neutral","sentiment_score":-0.20249475166201591}],"sentiment":"neutral","sentiment_score":-0.07621000318423561,"num_words":23,"start":149.0,"end":158.29501},{"sentences":[{"text":"Maybe it's just a bit delayed.","start":175.07,"end":176.45,"sentiment":"neutral","sentiment_score":-0.20907163371642432},{"text":"Well, I'll keep giving that a will, mate.","start":184.27501,"end":186.695,"sentiment":"neutral","sentiment_score":-0.21317690424621105},{"text":"I don't know.","start":187.475,"end":188.035,"sentiment":"neutral","sentiment_score":-0.22245141367117563},{"text":"Hopefully, I'll figure it out soon.","start":188.035,"end":189.735,"sentiment":"neutral","sentiment_score":-0.12970846022168794},{"text":"Thank you for your help.","start":191.71501,"end":192.675,"sentiment":"positive","sentiment_score":0.34141247272491454}],"sentiment":"neutral","sentiment_score":-0.09637098839240414,"num_words":28,"start":175.07,"end":192.675},{"sentences":[{"text":"Appreciate it.","start":192.675,"end":193.735,"sentiment":"neutral","sentiment_score":0.051389869302511215},{"text":"Sorry for the back and forth.","start":193.79501,"end":195.15,"sentiment":"neutral","sentiment_score":-0.12085513025522232},{"text":"Yeah.","start":209.23,"end":209.54999,"sentiment":"neutral","sentiment_score":-0.10402435064315796},{"text":"I got no clue, man.","start":209.54999,"end":210.765,"sentiment":"neutral","sentiment_score":-0.2291394829750061},{"text":"Yeah.","start":220.205,"end":220.44499,"sentiment":"neutral","sentiment_score":-0.17112746834754944}],"sentiment":"neutral","sentiment_score":-0.13621335178613664,"num_words":15,"start":192.675,"end":220.44499},{"sentences":[{"text":"It could just be could just be Claude's fault, man.","start":220.44499,"end":222.765,"sentiment":"neutral","sentiment_score":-0.30617428123950957},{"text":"I don't know.","start":222.765,"end":223.58499,"sentiment":"neutral","sentiment_score":-0.2066396176815033},{"text":"Find out.","start":224.44499,"end":225.265,"sentiment":"neutral","sentiment_score":-0.035386607982218266},{"text":"Thank you for your help, though.","start":226.58894,"end":227.62894,"sentiment":"positive","sentiment_score":0.3416549265384674},{"text":"I appreciate it.","start":227.62894,"end":228.76894,"sentiment":"positive","sentiment_score":0.37797032793362934}],"sentiment":"neutral","sentiment_score":-0.02369143076551457,"num_words":24,"start":220.44499,"end":228.76894},{"sentences":[{"text":"Have a good one, man.","start":229.30894,"end":230.10895,"sentiment":"positive","sentiment_score":0.464094340801239},{"text":"Take care.","start":230.10895,"end":230.58894,"sentiment":"neutral","sentiment_score":0.2540043815970421},{"text":"Bye.","start":230.58894,"end":231.08894,"sentiment":"neutral","sentiment_score":-0.07999575138092041}],"sentiment":"positive","sentiment_score":0.34356058947741985,"num_words":8,"start":229.30894,"end":231.08894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good day, mate. How are you?\n\nChannel 0: It comes back to the PC. Alright. Microstrip.\n\nChannel 1: So\n\nChannel 0: We're just trying to do that.\n\nChannel 1: Sorry?\n\nChannel 0: Microstrip. We're just trying to get the SIP trunk working.\n\nChannel 1: Yeah. So I I put I downloaded Microsoft, but for some reason, it doesn't let me open it. Really weird. Oh, here we go. Yep.\n\nChannel 0: Okay.\n\nChannel 1: Got it.\n\nChannel 0: Alright. Cool.\n\nChannel 1: Now what then?\n\nChannel 0: Now go on the what do we do? We've gotta add an account. Right? Add account.\n\nChannel 1: Mhmm. Yep.\n\nChannel 0: Alright. So let me just check what my settings are. Okay. Cool. So just give it an account name.\n\nChannel 1: Yep.\n\nChannel 0: The SIP servers, the SIP URL from our side.\n\nChannel 1: Mhmm.\n\nChannel 0: Username is the actual username.\n\nChannel 1: Mhmm.\n\nChannel 0: The domain is the SIP server.\n\nChannel 1: Of the SIP server.\n\nChannel 0: Yep.\n\nChannel 1: So the same u URL?\n\nChannel 0: The same URL. Yep.\n\nChannel 1: Yep.\n\nChannel 0: The login is the username,\n\nChannel 1: Mhmm.\n\nChannel 0: and the password, the actual password.\n\nChannel 1: Yep.\n\nChannel 0: Everything else should be default, and you should be good to go. And I should go green.\n\nChannel 1: Yeah. It says it's on the line now.\n\nChannel 0: Says it's online? Okay. Let\n\nChannel 1: Yeah.\n\nChannel 0: me just check the hub to see if it's online. Yeah. It sits up. Yeah.\n\nChannel 1: So okay.\n\nChannel 0: So it definitely works. And then, okay, so here's another thing that I've noticed. You're coming from a different IP address. You're coming from one eighty dot\n\nChannel 1: Mhmm.\n\nChannel 0: ninety\n\nChannel 1: Yep.\n\nChannel 0: four dot\n\nChannel 1: Yep.\n\nChannel 0: one one two dot seven six you're coming from your home address or whatever it is, you know, or\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: So\n\nChannel 0: office.\n\nChannel 1: that's my laptop IP. The\n\nChannel 0: Okay.\n\nChannel 1: the IPs that I sent you are the VAPI IPs.\n\nChannel 0: Has to be right. Okay. Alright. That's cool. That's\n\nChannel 1: Yeah.\n\nChannel 0: fine.\n\nChannel 1: So now how how do I do register it on the microchip thing\n\nChannel 0: Oh, Just just\n\nChannel 1: to\n\nChannel 0: what I would do is I'll just change the password so it's incorrect, and there's\n\nChannel 1: do,\n\nChannel 0: an there's\n\nChannel 1: like,\n\nChannel 0: an option to make it\n\nChannel 1: edit\n\nChannel 0: active.\n\nChannel 1: account?\n\nChannel 0: Yeah. Edit account, change the password, and just tick make no. Just untick to make\n\nChannel 1: A\n\nChannel 0: active.\n\nChannel 1: BC1234567. There we go. So\n\nChannel 0: Yeah. And then just make it inactive.\n\nChannel 1: oh, no. You can just delete account. There\n\nChannel 0: Hey.\n\nChannel 1: we\n\nChannel 0: Delete\n\nChannel 1: go.\n\nChannel 0: account as well. What's\n\nChannel 1: Yep.\n\nChannel 0: that?\n\nChannel 1: So now when I refresh this, it should say offline. Oh,\n\nChannel 0: Hopefully.\n\nChannel 1: it doesn't fuck.\n\nChannel 0: Just make it nonactive. There's an option in the pull down to make active. Just uncheck it. It actually work.\n\nChannel 1: Maybe it's just a bit delayed. Well, I'll keep giving that a will, mate. I don't know. Hopefully, I'll figure it out soon.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Thank you for your help.\n\nChannel 0: Cool.\n\nChannel 1: Appreciate\n\nChannel 0: No. It's too\n\nChannel 1: it.\n\nChannel 0: easy. So\n\nChannel 1: Sorry\n\nChannel 0: just\n\nChannel 1: for\n\nChannel 0: just\n\nChannel 1: the back and forth.\n\nChannel 0: no. No. No. Anytime. Just just proving that all he needed was just the right credentials in there and that works.\n\nBut I guess with VAPI, it's better to understand how we inject the the values into the right fields for it to register. That's all. If\n\nChannel 1: Yeah.\n\nChannel 0: you're\n\nChannel 1: I\n\nChannel 0: doing\n\nChannel 1: got\n\nChannel 0: all\n\nChannel 1: no\n\nChannel 0: from\n\nChannel 1: clue, man.\n\nChannel 0: if you're doing it just from PowerShell, I guess, get up the right settings and commands, and it's not registering properly or entering correctly, then yeah.\n\nChannel 1: Yeah. It could just be could just be Claude's fault, man. I don't know.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Find out.\n\nChannel 0: Okay. Awesome.\n\nChannel 1: Thank you for your help, though.\n\nChannel 0: Alright.\n\nChannel 1: I appreciate it.\n\nChannel 0: Take care. See you later. Bye\n\nChannel 1: Have a good one, man. Take care.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good day, mate.","start":0.48,"end":1.12,"sentiment":"positive","sentiment_score":0.5137027303377787},{"text":"How are you?","start":1.12,"end":1.78,"sentiment":"positive","sentiment_score":0.3607897162437439}],"sentiment":"positive","sentiment_score":0.4372462232907613,"channel":1,"num_words":6,"start":0.48,"end":1.78},{"sentences":[{"text":"It comes back to the PC.","start":1.68,"end":3.22,"sentiment":"neutral","sentiment_score":0.026463409264882404},{"text":"Alright.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.07920120656490326},{"text":"Microstrip.","start":6.16,"end":6.66,"sentiment":"neutral","sentiment_score":0.05888031795620918}],"sentiment":"neutral","sentiment_score":0.03710774751380086,"channel":0,"num_words":8,"start":1.68,"end":6.66},{"sentences":[{"text":"So","start":6.56,"end":7.06,"sentiment":"neutral","sentiment_score":0.031351469457149506}],"sentiment":"neutral","sentiment_score":0.031351469457149506,"channel":1,"num_words":1,"start":6.56,"end":7.06},{"sentences":[{"text":"We're just trying to do that.","start":6.7999997,"end":8.42,"sentiment":"neutral","sentiment_score":0.018952277178565662}],"sentiment":"neutral","sentiment_score":0.018952277178565662,"channel":0,"num_words":6,"start":6.7999997,"end":8.42},{"sentences":[{"text":"Sorry?","start":9.2,"end":9.7,"sentiment":"neutral","sentiment_score":-0.02848096005618572}],"sentiment":"neutral","sentiment_score":-0.02848096005618572,"channel":1,"num_words":1,"start":9.2,"end":9.7},{"sentences":[{"text":"Microstrip.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":-0.003677802160382271},{"text":"We're just trying to get the SIP trunk working.","start":10.719999,"end":12.66,"sentiment":"neutral","sentiment_score":0.026481638455556497}],"sentiment":"neutral","sentiment_score":0.02346569439396262,"channel":0,"num_words":10,"start":10.08,"end":12.66},{"sentences":[{"text":"Yeah.","start":13.995,"end":14.235,"sentiment":"neutral","sentiment_score":-0.024577580392360687},{"text":"So I I put I downloaded Microsoft, but for some reason, it doesn't let me open it.","start":14.235,"end":19.675,"sentiment":"neutral","sentiment_score":-0.1743629026938887},{"text":"Really weird.","start":19.675,"end":20.395,"sentiment":"neutral","sentiment_score":-0.30233749747276306},{"text":"Oh, here we go.","start":20.395,"end":21.115,"sentiment":"neutral","sentiment_score":-0.021339742932468653},{"text":"Yep.","start":21.115,"end":21.355,"sentiment":"neutral","sentiment_score":0.03684963285923004}],"sentiment":"neutral","sentiment_score":-0.1456772504001856,"channel":1,"num_words":25,"start":13.995,"end":21.355},{"sentences":[{"text":"Okay.","start":21.225,"end":21.725,"sentiment":"neutral","sentiment_score":0.06222837418317795}],"sentiment":"neutral","sentiment_score":0.06222837418317795,"channel":0,"num_words":1,"start":21.225,"end":21.725},{"sentences":[{"text":"Got it.","start":21.355,"end":22.095,"sentiment":"neutral","sentiment_score":0.11009268462657928}],"sentiment":"neutral","sentiment_score":0.11009268462657928,"channel":1,"num_words":2,"start":21.355,"end":22.095},{"sentences":[{"text":"Alright.","start":21.785,"end":22.285,"sentiment":"neutral","sentiment_score":0.16565674543380737},{"text":"Cool.","start":22.345001,"end":22.845001,"sentiment":"neutral","sentiment_score":0.2075960785150528}],"sentiment":"neutral","sentiment_score":0.18662641197443008,"channel":0,"num_words":2,"start":21.785,"end":22.845001},{"sentences":[{"text":"Now what then?","start":24.555,"end":25.295,"sentiment":"neutral","sentiment_score":0.06101776659488678}],"sentiment":"neutral","sentiment_score":0.06101776659488678,"channel":1,"num_words":3,"start":24.555,"end":25.295},{"sentences":[{"text":"Now go on the what do we do?","start":25.865,"end":30.23,"sentiment":"neutral","sentiment_score":0.025783244986087084},{"text":"We've gotta add an 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The agent helps the customer by checking settings and registering the account, but ultimately the issue is resolved and the call ends with the customer thanking the agent for their help."},"intents":{"segments":[{"text":"We're just trying to get the SIP trunk working. Yeah.","start_word":23,"end_word":32,"intents":[{"intent":"Fix sips trunk issue","confidence_score":0.25204408}]},{"text":"So now how how do I do register it on the microchip thing Oh, Just just to what I would do is I'll just change the password so it's incorrect, and there's do, an there's like, an option to make it edit active. account?","start_word":285,"end_word":328,"intents":[{"intent":"Register microchip","confidence_score":0.8250463}]},{"text":"And then just make it inactive. oh, no.","start_word":351,"end_word":358,"intents":[{"intent":"Make account inactive","confidence_score":0.011830829}]},{"text":"So now when I refresh this, it should say offline. Oh, Hopefully.","start_word":375,"end_word":386,"intents":[{"intent":"Refresh account","confidence_score":0.5379676}]},{"text":"Just just proving that all he needed was just the right credentials in there and that works.","start_word":460,"end_word":476,"intents":[{"intent":"Confirm credentials","confidence_score":0.038724724}]},{"text":"Thank you for your help, though. Alright. I appreciate it. Take care. See you later. Bye Have a good one, man. Take care.","start_word":559,"end_word":581,"intents":[{"intent":"Provide assistance","confidence_score":0.21617652}]}]},"sentiments":{"segments":[{"text":"Good day, mate. How are you?","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4566175043582916},{"text":"It comes back to the PC. Alright. Microstrip. So We're just trying to do that. Sorry? Microstrip. We're just trying to get the SIP trunk working. Yeah. So I I put I downloaded Microsoft, but for some reason, it doesn't let me open it. Really weird. Oh, here we go. Yep. Okay. Got it. Alright. Cool. Now what then? Now go on the what do we do? We've gotta add an account. Right? Add account. Mhmm. Yep. Alright. So let me just check what my settings are. Okay. Cool. So just give it an account name. Yep. The SIP servers, the SIP URL from our side. Mhmm. Username is the actual username. Mhmm. The domain is the SIP server. Of the SIP server. Yep. So the same u URL? The same URL. Yep. Yep. The login is the username, Mhmm. and the password, the actual password. Yep. Everything else should be default, and you should be good to go. And I should go green. Yeah. It says it's on the line now. Says it's online? Okay. Let Yeah. me just check the hub to see if it's online. Yeah. It sits up. Yeah. 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So now how how do I do register it on the microchip thing Oh, Just just to what I would do is I'll just change the password so it's incorrect, and there's do, an there's like, an option to make it edit active. account? Yeah. Edit account, change the password, and just tick make no. Just untick to make A active. BC1234567. There we go. So Yeah. And then just make it inactive. oh, no. You can just delete account. There Hey. we Delete go. account as well. What's Yep. that? So now when I refresh this, it should say offline. Oh, Hopefully. it doesn't fuck. Just make it nonactive. There's an option in the pull down to make active. Just uncheck it. It actually work. Maybe it's just a bit delayed. Well, I'll keep giving that a will, mate. I don't know. Hopefully, I'll figure it out soon. Yeah. 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