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Who's speaking? Oh, hi. I'm good. Yes.\n\nYes. Yes. Sorry. But I I like, what what's I I I asked if it be put on the don't call list. I I don't understand why I'm getting called, to be honest.\n\nYes. But I I guess I don't understand why I'm getting a phone call because I I asked to be taken off the register. Yeah. So but but I I said I is there something Okay. So I yeah.\n\nAnd I asked to get taken off this list. So I I don't understand why I'm still on the list. Thank you very much. I'll reach out if I need it. 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Alex. This is Anshika from Google. You have a Google Adi Hello? There is a Caliad's account named as admin. So are you the one who is managing this account?\n\nOkay. Actually, we need to share some updates regarding this account. So I was checking if you're available anytime today or anytime this week, then we can schedule. Okay. Actually, the account is running.\n\nThat's why we are connecting with you. So if you have ten or fifteen minutes of yours, then we can connect anytime this week or next week. Okay. You don't want to be to get contacted. That's fine.\n\nBut your account is in like, it is active. That's why people are maybe connecting with you. Okay. So, like yeah. We need to optimize the account, and there are certain set of recommendations that the account strategist has have prepared.\n\nSo that's why he was trying to connect with you. Okay. Alright. I'll mark it as a do not contact account. Okay?\n\nOkay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Alex.","start":4.3199997,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.07174049690365791},{"text":"This is Anshika from Google.","start":5.2799997,"end":7.22,"sentiment":"neutral","sentiment_score":0.11364596486091613},{"text":"You have a Google Adi Hello?","start":8.16,"end":13.655,"sentiment":"neutral","sentiment_score":0.24639981736739477},{"text":"There is a Caliad's account named as admin.","start":14.995,"end":17.735,"sentiment":"neutral","sentiment_score":0.055782513692975044},{"text":"So are you the one who is managing this account?","start":18.195,"end":20.775,"sentiment":"neutral","sentiment_score":0.04227382279932499}],"sentiment":"neutral","sentiment_score":0.09868090515655856,"num_words":31,"start":4.3199997,"end":20.775},{"sentences":[{"text":"Okay.","start":23.154999,"end":23.555,"sentiment":"neutral","sentiment_score":0.06710111349821091},{"text":"Actually, we need to share some updates regarding this account.","start":23.555,"end":26.49,"sentiment":"neutral","sentiment_score":0.06725247465074062},{"text":"So I was checking if you're available anytime today or anytime this week, then we can schedule.","start":26.49,"end":31.39,"sentiment":"neutral","sentiment_score":0.0770166150349028},{"text":"Okay.","start":54.42,"end":54.739998,"sentiment":"neutral","sentiment_score":-0.06638409942388535},{"text":"Actually, the account is running.","start":54.739998,"end":56.34,"sentiment":"neutral","sentiment_score":-0.03631017059087753}],"sentiment":"neutral","sentiment_score":0.05296980480060858,"num_words":34,"start":23.154999,"end":56.34},{"sentences":[{"text":"That's why we are connecting with you.","start":56.34,"end":58.44,"sentiment":"neutral","sentiment_score":0.09186576093946185},{"text":"So if you have ten or fifteen minutes of yours, then we can connect anytime this week or next week.","start":58.66,"end":64.76,"sentiment":"neutral","sentiment_score":0.10233518555760383},{"text":"Okay.","start":78.104996,"end":78.604996,"sentiment":"neutral","sentiment_score":-0.26867198944091797},{"text":"You don't want to be to get contacted.","start":78.825,"end":81.79,"sentiment":"neutral","sentiment_score":-0.27315407060086727},{"text":"That's fine.","start":82.17,"end":82.81,"sentiment":"neutral","sentiment_score":-0.06056970916688442}],"sentiment":"neutral","sentiment_score":0.003018949082807491,"num_words":38,"start":56.34,"end":82.81},{"sentences":[{"text":"But your account is in like, it is active.","start":82.81,"end":87.55,"sentiment":"neutral","sentiment_score":-0.1544639633761512},{"text":"That's why people are maybe connecting with you.","start":87.61,"end":91.87,"sentiment":"neutral","sentiment_score":-0.15380517207086086},{"text":"Okay.","start":97.045,"end":97.365,"sentiment":"neutral","sentiment_score":-0.09712471812963486},{"text":"So, like yeah.","start":97.365,"end":99.445,"sentiment":"neutral","sentiment_score":-0.13774839043617249},{"text":"We need to optimize the account, and there are certain set of recommendations that the account strategist has have prepared.","start":99.445,"end":105.865,"sentiment":"neutral","sentiment_score":-0.11539052799344063}],"sentiment":"neutral","sentiment_score":-0.1326535974697369,"num_words":41,"start":82.81,"end":105.865},{"sentences":[{"text":"So that's why he was trying to connect with you.","start":106.165,"end":108.665,"sentiment":"neutral","sentiment_score":-0.1380571946501732},{"text":"Okay.","start":116.91,"end":117.39,"sentiment":"neutral","sentiment_score":-0.1120876893401146},{"text":"Alright.","start":117.39,"end":117.79,"sentiment":"neutral","sentiment_score":-0.09999557584524156},{"text":"I'll mark it as a do not contact account.","start":117.79,"end":120.75,"sentiment":"neutral","sentiment_score":-0.1365548206700219},{"text":"Okay?","start":120.75,"end":121.25,"sentiment":"neutral","sentiment_score":-0.0324811115860939}],"sentiment":"neutral","sentiment_score":-0.12973316860469905,"num_words":22,"start":106.165,"end":121.25},{"sentences":[{"text":"Okay.","start":125.22488,"end":125.544876,"sentiment":"neutral","sentiment_score":0.19477006793022156},{"text":"Thank you.","start":125.544876,"end":126.28488,"sentiment":"positive","sentiment_score":0.34481140971183777}],"sentiment":"neutral","sentiment_score":0.2947976291179657,"num_words":3,"start":125.22488,"end":126.28488}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Who's speaking?\n\nChannel 1: Hi, Alex. This is Anshika from Google. You\n\nChannel 0: Oh,\n\nChannel 1: have\n\nChannel 0: hi.\n\nChannel 1: a\n\nChannel 0: I'm\n\nChannel 1: Google\n\nChannel 0: good.\n\nChannel 1: Adi\n\nChannel 0: Yes.\n\nChannel 1: Hello? There is a Caliad's account named as admin. So are you the one who is managing this account?\n\nChannel 0: Yes. Yes.\n\nChannel 1: Okay. Actually, we need to share some updates regarding this account. So I was checking if you're available anytime today or anytime this week, then we can schedule.\n\nChannel 0: Sorry. But I I like, what what's I I I asked if it be put on the don't call list. I I don't understand why I'm getting called, to be honest.\n\nChannel 1: Okay. Actually, the account is running. That's why we are connecting with you. So if you have ten or fifteen minutes of yours, then we can connect anytime this week or next week.\n\nChannel 0: Yes. But I I guess I don't understand why I'm getting a phone call because I I asked to be taken off the register.\n\nChannel 1: Okay. You don't want to be to get contacted. That's fine. But your account is in like, it is active. That's why people are maybe connecting with you.\n\nChannel 0: Yeah. So but but I I said I is\n\nChannel 1: Okay.\n\nChannel 0: there something\n\nChannel 1: So, like yeah. We need to optimize the account, and there are certain set of recommendations that the account strategist has have prepared. So that's why he was trying to connect with you.\n\nChannel 0: Okay. So I yeah. And I asked to get taken off this list. So I I don't understand why I'm still on the list.\n\nChannel 1: Okay. Alright. I'll mark it as a do not contact account. Okay?\n\nChannel 0: Thank you very much. I'll reach out if I need it.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.8399999,"sentiment":"neutral","sentiment_score":-0.0019675567746162415},{"text":"Who's speaking?","start":1.8399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":-0.002626369707286358}],"sentiment":"neutral","sentiment_score":-0.002406765396396319,"channel":0,"num_words":3,"start":1.36,"end":2.6599998},{"sentences":[{"text":"Hi, Alex.","start":4.3199997,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.07174049690365791},{"text":"This is Anshika from 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Google contacts a customer named Alex to update them about a Caliad account named admin. The agent explains that they need to optimize the account and have certain recommendations prepared by an account strategist. The customer asks to be taken off the list, but the agent reminds them that they are still on the do not contact list."},"intents":{"segments":[{"text":"Actually, we need to share some updates regarding this account. So I was checking if you're available anytime today or anytime this week, then we can schedule. Sorry.","start_word":42,"end_word":69,"intents":[{"intent":"Update account","confidence_score":0.01980608}]}]},"sentiments":{"segments":[{"text":"Hello? Who's speaking? Hi, Alex. This is Anshika from Google. You Oh, hi. have a I'm Google good. Adi Yes. Hello? There is a Caliad's account named as admin. So are you the one who is managing this account? Yes. Yes. Okay. Actually, we need to share some updates regarding this account. So I was checking if you're available anytime today or anytime this week, then we can schedule. 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Thank you.","start_word":254,"end_word":279,"sentiment":"neutral","sentiment_score":0.06857387721538544},{"text":"Thank you.","start_word":280,"end_word":281,"sentiment":"positive","sentiment_score":0.3509925603866577},{"text":"Bye.","start_word":282,"end_word":282,"sentiment":"neutral","sentiment_score":0.2191845178604126}],"average":{"sentiment":"neutral","sentiment_score":-0.10173194885253906}}}}