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This is Bob speaking. I have a Airtel International SIM, and I'm having issues with it. It's currently showing me as the expert ID. It's a Indian number.\n\nUnit. I know the same company. Right. Okay. No.\n\nAll good then. Thanks. I appreciate it.","paragraphs":[{"sentences":[{"text":"Hey there.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.07934041321277618},{"text":"This is Bob speaking.","start":4.72,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.03840062441304326},{"text":"I have a Airtel International SIM, and I'm having issues with it.","start":6.72,"end":11.92,"sentiment":"neutral","sentiment_score":-0.033685201623787485},{"text":"It's currently showing me as the expert ID.","start":11.92,"end":19.105,"sentiment":"neutral","sentiment_score":-0.04017124301753938},{"text":"It's a Indian number.","start":19.105,"end":20.565,"sentiment":"neutral","sentiment_score":-0.023839677218347788}],"sentiment":"neutral","sentiment_score":-0.016955591614047687,"num_words":30,"start":4.3199997,"end":20.565},{"sentences":[{"text":"Unit.","start":21.185001,"end":21.685001,"sentiment":"neutral","sentiment_score":-0.026791896671056747},{"text":"I know the same company.","start":35.21,"end":36.35,"sentiment":"neutral","sentiment_score":-0.12126904726028442},{"text":"Right.","start":37.37,"end":37.69,"sentiment":"neutral","sentiment_score":-0.071030393242836},{"text":"Okay.","start":37.69,"end":38.19,"sentiment":"neutral","sentiment_score":-0.026566240936517715},{"text":"No.","start":38.649998,"end":38.809998,"sentiment":"neutral","sentiment_score":-0.04124972224235535}],"sentiment":"neutral","sentiment_score":-0.08577594326602088,"num_words":9,"start":21.185001,"end":38.809998},{"sentences":[{"text":"All good then.","start":38.809998,"end":39.29,"sentiment":"neutral","sentiment_score":0.16154164324204126},{"text":"Thanks.","start":39.29,"end":39.53,"sentiment":"positive","sentiment_score":0.33420896530151367},{"text":"I appreciate it.","start":39.53,"end":40.67,"sentiment":"positive","sentiment_score":0.5286253094673157}],"sentiment":"positive","sentiment_score":0.34352997477565494,"num_words":7,"start":38.809998,"end":40.67}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon, Rachel.\n\nChannel 1: Hey there. This is Bob speaking. I have a Airtel International SIM, and I'm having issues with it. It's currently showing me as the expert\n\nChannel 0: Your what number is on the SIM?\n\nChannel 1: ID. It's a Indian number.\n\nChannel 0: Yeah. Well,\n\nChannel 1: Unit.\n\nChannel 0: you need to you need to understand that here in Australia, we can't service any SIM card outside of Australia because it's on a different network. That's point number one. Point number two, we're not the same company. So I'm sorry. I can't help you with that.\n\nChannel 1: I know the same company.\n\nChannel 0: No.\n\nChannel 1: Right. Okay. No. All good then. Thanks.\n\nI appreciate\n\nChannel 0: Thank\n\nChannel 1: it.\n\nChannel 0: you. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon, Rachel.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":0.20117772122224173}],"sentiment":"neutral","sentiment_score":0.20117772122224173,"channel":0,"num_words":3,"start":0.24,"end":2.34},{"sentences":[{"text":"Hey there.","start":4.3199997,"end":4.72,"sentiment":"neutral","sentiment_score":0.07934041321277618},{"text":"This is Bob speaking.","start":4.72,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.03840062441304326},{"text":"I have a Airtel International SIM, and I'm having issues with it.","start":6.72,"end":11.92,"sentiment":"neutral","sentiment_score":-0.033685201623787485},{"text":"It's currently showing me as the expert","start":11.92,"end":14.645,"sentiment":"neutral","sentiment_score":-0.04303218983113766}],"sentiment":"neutral","sentiment_score":-0.01572657696902752,"channel":1,"num_words":25,"start":4.3199997,"end":14.645},{"sentences":[{"text":"Your what number is on the SIM?","start":15.665,"end":17.365,"sentiment":"neutral","sentiment_score":-0.027138218017561094}],"sentiment":"neutral","sentiment_score":-0.027138218017561094,"channel":0,"num_words":7,"start":15.665,"end":17.365},{"sentences":[{"text":"ID.","start":18.705,"end":19.105,"sentiment":"neutral","sentiment_score":-0.020144615322351456},{"text":"It's a Indian number.","start":19.105,"end":20.565,"sentiment":"neutral","sentiment_score":-0.023839677218347788}],"sentiment":"neutral","sentiment_score":-0.02310066483914852,"channel":1,"num_words":5,"start":18.705,"end":20.565},{"sentences":[{"text":"Yeah.","start":20.865,"end":21.025,"sentiment":"neutral","sentiment_score":-0.013612578622996809},{"text":"Well,","start":21.025,"end":21.265,"sentiment":"neutral","sentiment_score":-0.021929172798991203}],"sentiment":"neutral","sentiment_score":-0.017770875710994005,"channel":0,"num_words":2,"start":20.865,"end":21.265},{"sentences":[{"text":"Unit.","start":21.185001,"end":21.685001,"sentiment":"neutral","sentiment_score":-0.026791896671056747}],"sentiment":"neutral","sentiment_score":-0.026791896671056747,"channel":1,"num_words":1,"start":21.185001,"end":21.685001},{"sentences":[{"text":"you need to you need to understand that here in Australia, we can't service any SIM card outside of Australia because it's on a different network.","start":21.265,"end":29.605,"sentiment":"neutral","sentiment_score":-0.1641839427443651},{"text":"That's point number one.","start":30.07,"end":31.11,"sentiment":"neutral","sentiment_score":-0.13881340250372887},{"text":"Point number two, we're not the same company.","start":31.11,"end":32.79,"sentiment":"neutral","sentiment_score":-0.1797190560027957},{"text":"So I'm sorry.","start":32.79,"end":33.35,"sentiment":"neutral","sentiment_score":-0.22474254667758942},{"text":"I can't help you with that.","start":33.35,"end":34.73,"sentiment":"neutral","sentiment_score":-0.2733100528518359}],"sentiment":"neutral","sentiment_score":-0.18246545801137357,"channel":0,"num_words":47,"start":21.265,"end":34.73},{"sentences":[{"text":"I know the same company.","start":35.21,"end":36.35,"sentiment":"neutral","sentiment_score":-0.12126904726028442}],"sentiment":"neutral","sentiment_score":-0.12126904726028442,"channel":1,"num_words":5,"start":35.21,"end":36.35},{"sentences":[{"text":"No.","start":36.63,"end":37.13,"sentiment":"neutral","sentiment_score":-0.13606342673301697}],"sentiment":"neutral","sentiment_score":-0.13606342673301697,"channel":0,"num_words":1,"start":36.63,"end":37.13},{"sentences":[{"text":"Right.","start":37.37,"end":37.69,"sentiment":"neutral","sentiment_score":-0.071030393242836},{"text":"Okay.","start":37.69,"end":38.19,"sentiment":"neutral","sentiment_score":-0.026566240936517715},{"text":"No.","start":38.649998,"end":38.809998,"sentiment":"neutral","sentiment_score":-0.04124972224235535},{"text":"All good 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appreciate","start":39.53,"end":40.17,"sentiment":"positive","sentiment_score":0.5120223462581635}],"sentiment":"positive","sentiment_score":0.5120223462581635,"channel":1,"num_words":2,"start":39.53,"end":40.17},{"sentences":[{"text":"Thank","start":40.07,"end":40.39,"sentiment":"positive","sentiment_score":0.6071127653121948}],"sentiment":"positive","sentiment_score":0.6071127653121948,"channel":0,"num_words":1,"start":40.07,"end":40.39},{"sentences":[{"text":"it.","start":40.17,"end":40.67,"sentiment":"positive","sentiment_score":0.5618312358856201}],"sentiment":"positive","sentiment_score":0.5618312358856201,"channel":1,"num_words":1,"start":40.17,"end":40.67},{"sentences":[{"text":"you.","start":40.39,"end":40.71,"sentiment":"neutral","sentiment_score":0.3200395405292511},{"text":"Bye.","start":40.71,"end":41.21,"sentiment":"neutral","sentiment_score":0.13554084300994873}],"sentiment":"neutral","sentiment_score":0.22779019176959991,"channel":0,"num_words":2,"start":40.39,"end":41.21}]},"summary":{"result":"success","short":"Bob, a customer, is having issues with his Airtel International SIM and is unable to access the SIM's unit. He explains to Rachel, the agent, that they are not the same company and can't service any SIM cards outside of Australia. He also clarifies that they cannot service any SIM cards on a different network as it is located on a different network."},"intents":{"segments":[{"text":"I can't help you with that. I know the same company. No. Right. Okay. No. All good then. Thanks. I appreciate Thank it. you.","start_word":84,"end_word":107,"intents":[{"intent":"Provide assistance","confidence_score":0.0013260241}]}]},"sentiments":{"segments":[{"text":"Good afternoon, Rachel. Hey there. This is Bob speaking. I have a Airtel International SIM, and I'm having issues with it. It's currently showing me as the expert Your what number is on the SIM? ID. It's a Indian number. Yeah. Well, Unit. you need to you need to understand that here in Australia, we can't service any SIM card outside of Australia because it's on a different network. That's point number one. Point number two, we're not the same company. So I'm sorry. I can't help you with that. I know the same company. No. Right. Okay. No. All good then.","start_word":0,"end_word":101,"sentiment":"neutral","sentiment_score":-0.09155289083719254},{"text":"Thanks. I appreciate Thank it.","start_word":102,"end_word":106,"sentiment":"positive","sentiment_score":0.4890339970588684},{"text":"you. Bye.","start_word":107,"end_word":108,"sentiment":"neutral","sentiment_score":0.23710380494594577}],"average":{"sentiment":"neutral","sentiment_score":-0.05610325025475543}}}}