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Nice to have you on the line, Basil. And your last name and your birthday, please? 03/14/1989. Okay. Thank you. One moment. Alright. And your last name? Johnny. Okay. Thank you. And you haven't received any tracking details about your router? Oh, I'm so sorry to hear about that. But I do see on here that the router has been dispatched. And here's what I'm going to do. I'll go ahead and ask our technical team to send you the tracking details. In that way, you have the reference. Yeah. I understand that. The reason why I will ask our tech team to check where is the router, because it's already been sent out. So I think 13 14. One moment. Alright? Because if it's sent out during the weekend, the accounting days is three to five banking or calendar days. Saturdays and Sundays are not included with accounts. But as I've mentioned thirteen. We've received your order thirteen, so they might set the router the next day, fourteen, Friday. So the Saturday and Sundays are not counted, but you supposed to have your router within this week. I will ask our provisioning team to check the status or where is it and then send you the tracking details. But I can assure you the billing date has be will be started from the date that we activated the service, but that's no problem with that, miss Elvazio. We can go ahead and modify that and we are providing you a free month service. No worries with that. Okay? Because we are committed in yeah. Yeah. We will go ahead and take note of that. And I can assure you your router has been sent out. But for your reference, I will ask our tech and provisioning team to check where is it and send you the tracking details. You should be receiving it within this week because it's already sent out over the weekend by standard. Is it okay to send, the tracking details to your email or through your phone text. I understand that. Yeah. I understand. Rest assured it was sent out. We'll send you the tracking details. Okay? Oh, what do you mean installation? The router is already preconfigured. You don't need to configure or do anything on your end. As long as you do have the NTD box, you just need to plug in and play, and then you will get automatically connected to the Internet service. In case you face any issue or you need support to get connected to the active service once you got the preconfigured router, You just need to inform us, call us, and our tech team is ready to assist you because it's ready and usable and live. You just need to wait for the router that has been dispatched. Alright? Just wait for the message. I'll ask them to send you the tracking details. Alright. Thank you. Have a good 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Good morning. This is here at accounts. How may I help you today? The router.\n\nOkay. Sure. I'll be here to check it for you. May I have your full name and your date of birth, please? Oh, thank you.\n\nNice to have you on the line, Basil. And your last name and your birthday, please? 03/14/1989. Okay. Thank you.\n\nOne moment. Alright. And your last name? Johnny. Okay.\n\nThank you. And you haven't received any tracking details about your router? Oh, I'm so sorry to hear about that. But I do see on here that the router has been dispatched. And here's what I'm going to do.\n\nI'll go ahead and ask our technical team to send you the tracking details. In that way, you have the reference. Yeah. I understand that. The reason why I will ask our tech team to check where is the router, because it's already been sent out.\n\nSo I think 13 14. One moment. Alright? Because if it's sent out during the weekend, the accounting days is three to five banking or calendar days. Saturdays and Sundays are not included with accounts.\n\nBut as I've mentioned thirteen. We've received your order thirteen, so they might set the router the next day, fourteen, Friday. So the Saturday and Sundays are not counted, but you supposed to have your router within this week. I will ask our provisioning team to check the status or where is it and then send you the tracking details. But I can assure you the billing date has be will be started from the date that we activated the service, but that's no problem with that, miss Elvazio.\n\nWe can go ahead and modify that and we are providing you a free month service. No worries with that. Okay? Because we are committed in yeah. Yeah.\n\nWe will go ahead and take note of that. And I can assure you your router has been sent out. But for your reference, I will ask our tech and provisioning team to check where is it and send you the tracking details. You should be receiving it within this week because it's already sent out over the weekend by standard. Is it okay to send, the tracking details to your email or through your phone text.\n\nI understand that. Yeah. I understand. Rest assured it was sent out. We'll send you the tracking details.\n\nOkay? Oh, what do you mean installation? The router is already preconfigured. You don't need to configure or do anything on your end. As long as you do have the NTD box, you just need to plug in and play, and then you will get automatically connected to the Internet service.\n\nIn case you face any issue or you need support to get connected to the active service once you got the preconfigured router, You just need to inform us, call us, and our tech team is ready to assist you because it's ready and usable and live. You just need to wait for the router that has been dispatched. Alright? Just wait for the message. I'll ask them to send you the tracking details.\n\nAlright. Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.28748205304145813},{"text":"Good morning.","start":1.52,"end":2.1599998,"sentiment":"positive","sentiment_score":0.45905861258506775},{"text":"This is here at accounts.","start":2.1599998,"end":3.46,"sentiment":"positive","sentiment_score":0.44279890060424804},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.4845300167798996},{"text":"The router.","start":20.805,"end":21.545,"sentiment":"neutral","sentiment_score":0.0034816283732652664}],"sentiment":"positive","sentiment_score":0.3958585711661726,"num_words":16,"start":1.1999999,"end":21.545},{"sentences":[{"text":"Okay.","start":21.925,"end":22.425,"sentiment":"neutral","sentiment_score":0.12298665940761566},{"text":"Sure.","start":22.564999,"end":23.045,"sentiment":"neutral","sentiment_score":0.21585166454315183},{"text":"I'll be here to check it for you.","start":23.045,"end":25.305,"sentiment":"neutral","sentiment_score":0.2839384526014328},{"text":"May I have your full name and your date of birth, please?","start":25.685,"end":28.505001,"sentiment":"neutral","sentiment_score":0.14610045527418455},{"text":"Oh, thank you.","start":34.11,"end":34.91,"sentiment":"positive","sentiment_score":0.4053967396418254}],"sentiment":"neutral","sentiment_score":0.22318966507911683,"num_words":25,"start":21.925,"end":34.91},{"sentences":[{"text":"Nice to have you on the line, Basil.","start":34.91,"end":36.75,"sentiment":"positive","sentiment_score":0.5821387358009815},{"text":"And your last name and your birthday, please?","start":36.75,"end":38.85,"sentiment":"neutral","sentiment_score":0.2501789275556803},{"text":"03/14/1989.","start":46.255,"end":48.655,"sentiment":"neutral","sentiment_score":0.03770273178815842},{"text":"Okay.","start":48.655,"end":49.155,"sentiment":"neutral","sentiment_score":0.10784661769866943},{"text":"Thank 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you.","start":57.535,"end":58.435,"sentiment":"neutral","sentiment_score":0.14333173632621765},{"text":"And you haven't received any tracking details about your router?","start":59.04,"end":63.7,"sentiment":"neutral","sentiment_score":-0.08492186535149812},{"text":"Oh, I'm so sorry to hear about that.","start":64.88,"end":67.3,"sentiment":"neutral","sentiment_score":-0.2792698107659817},{"text":"But I do see on here that the router has been dispatched.","start":67.36,"end":71.38,"sentiment":"neutral","sentiment_score":-0.05001034401357174},{"text":"And here's what I'm going to do.","start":71.935005,"end":73.875,"sentiment":"neutral","sentiment_score":0.029528137296438217}],"sentiment":"neutral","sentiment_score":-0.08179848292508186,"num_words":39,"start":57.535,"end":73.875},{"sentences":[{"text":"I'll go ahead and ask our technical team to send you the tracking details.","start":74.095,"end":80.835,"sentiment":"neutral","sentiment_score":0.015676519966551235},{"text":"In that way, you have the reference.","start":81.055,"end":83.235,"sentiment":"neutral","sentiment_score":0.00003289883690220969},{"text":"Yeah.","start":88.44,"end":88.68,"sentiment":"neutral","sentiment_score":-0.03292154520750046},{"text":"I understand that.","start":88.68,"end":89.64,"sentiment":"neutral","sentiment_score":-0.05112084001302719},{"text":"The reason why I will ask our tech team to check where is the router, because it's already been sent out.","start":89.64,"end":96.54,"sentiment":"neutral","sentiment_score":-0.07006090737524487}],"sentiment":"neutral","sentiment_score":-0.031257859755145466,"num_words":46,"start":74.095,"end":96.54},{"sentences":[{"text":"So I think 13 14.","start":96.76,"end":100.085,"sentiment":"neutral","sentiment_score":-0.01474265530705452},{"text":"One 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Friday.","start":119.55,"end":126.77,"sentiment":"neutral","sentiment_score":-0.07058942830190063},{"text":"So the Saturday and Sundays are not counted, but you supposed to have your router within this week.","start":127.47,"end":134.515,"sentiment":"neutral","sentiment_score":-0.10775215592649248},{"text":"I will ask our provisioning team to check the status or where is it and then send you the tracking details.","start":134.655,"end":142.035,"sentiment":"neutral","sentiment_score":-0.008568809678157171},{"text":"But I can assure you the billing date has be will be started from the date that we activated the service, but that's no problem with that, miss Elvazio.","start":142.095,"end":161.405,"sentiment":"neutral","sentiment_score":0.031172225380252147}],"sentiment":"neutral","sentiment_score":-0.033607343755913587,"num_words":89,"start":113.07,"end":161.405},{"sentences":[{"text":"We can go ahead and modify that and we are providing you a free month 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your reference, I will ask our tech and provisioning team to check where is it and send you the tracking details.","start":178.71,"end":185.495,"sentiment":"neutral","sentiment_score":0.14970528755498969},{"text":"You should be receiving it within this week because it's already sent out over the weekend by standard.","start":186.035,"end":193.175,"sentiment":"neutral","sentiment_score":0.32681921372811},{"text":"Is it okay to send, the tracking details to your email or through your phone text.","start":195.635,"end":201.39,"sentiment":"neutral","sentiment_score":0.07535478251520544}],"sentiment":"neutral","sentiment_score":0.1953792863513355,"num_words":77,"start":172.47,"end":201.39},{"sentences":[{"text":"I understand that.","start":204.09001,"end":205.13,"sentiment":"neutral","sentiment_score":0.028239376842975616},{"text":"Yeah.","start":205.13,"end":205.37001,"sentiment":"neutral","sentiment_score":0.10518692433834076},{"text":"I 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Hello. Good morning. Actually, I have ordered one one of the air travel package last week. I didn't receive the router yet. Model. Basile, b a s a l. 03/14/1989. Yep. Yeah. Johnny. No. Nothing. Nothing. It is supposed to receive four within four days. Right? It's almost four days over right now. No. My active my active plan is started on last week. Right? Then it should not be counted. When when my billing billing date will start? When I started using or like So then what's the usage, sir? Because I didn't receive the modem yet, and you already start by billing. That's that's something different. Right? Payment service, we wanna start with that one. Yeah. Please please do that because we are we are waiting for that one, actually. Who is support for the this one, installation for this thing, Adam? Okay. Fine. Fine. 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Hello. Good morning. Actually, I have ordered one one of the air travel package last week. I didn't receive the router yet.\n\nModel. Basile, b a s a l. 03/14/1989. Yep. Yeah.\n\nJohnny. No. Nothing. Nothing. It is supposed to receive four within four days.\n\nRight? It's almost four days over right now. No. My active my active plan is started on last week. Right?\n\nThen it should not be counted. When when my billing billing date will start? When I started using or like So then what's the usage, sir? Because I didn't receive the modem yet, and you already start by billing. That's that's something different.\n\nRight? Payment service, we wanna start with that one. Yeah. Please please do that because we are we are waiting for that one, actually. Who is support for the this one, installation for this thing, Adam?\n\nOkay. Fine. Fine. Okay.","paragraphs":[{"sentences":[{"text":"Hey.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.06867571175098419},{"text":"Hello.","start":5.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.08956323564052582},{"text":"Good morning.","start":6.0,"end":6.72,"sentiment":"neutral","sentiment_score":0.1848580613732338},{"text":"Actually, I have ordered one one of the air travel package last week.","start":6.72,"end":15.195,"sentiment":"neutral","sentiment_score":0.04796329627816494},{"text":"I didn't receive the router yet.","start":15.514999,"end":19.295,"sentiment":"neutral","sentiment_score":-0.16924513752261797}],"sentiment":"neutral","sentiment_score":0.005913352026887562,"num_words":23,"start":5.3599997,"end":19.295},{"sentences":[{"text":"Model.","start":20.474998,"end":20.974998,"sentiment":"neutral","sentiment_score":-0.011484474875032902},{"text":"Basile, b a s a 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to receive four within four days.","start":82.165,"end":85.47,"sentiment":"neutral","sentiment_score":-0.051591710911856756}],"sentiment":"neutral","sentiment_score":-0.0796022518323018,"num_words":13,"start":54.785004,"end":85.47},{"sentences":[{"text":"Right?","start":85.47,"end":85.71,"sentiment":"neutral","sentiment_score":-0.05607191473245621},{"text":"It's almost four days over right now.","start":85.71,"end":87.81,"sentiment":"neutral","sentiment_score":-0.1731587882552828},{"text":"No.","start":113.30499,"end":113.545,"sentiment":"neutral","sentiment_score":-0.1973719596862793},{"text":"My active my active plan is started on last week.","start":113.545,"end":116.119995,"sentiment":"neutral","sentiment_score":-0.16753072142601014},{"text":"Right?","start":116.119995,"end":116.36,"sentiment":"neutral","sentiment_score":-0.12286581099033356}],"sentiment":"neutral","sentiment_score":-0.1631864208728075,"num_words":20,"start":85.47,"end":116.36},{"sentences":[{"text":"Then it should not be counted.","start":116.36,"end":117.659996,"sentiment":"neutral","sentiment_score":-0.23652015874783197},{"text":"When when my billing billing date will start?","start":142.69,"end":145.01001,"sentiment":"neutral","sentiment_score":0.022798180696554482},{"text":"When I started using or like So then what's the usage, sir?","start":145.01001,"end":155.68501,"sentiment":"neutral","sentiment_score":0.008099594968371093},{"text":"Because I didn't receive the modem yet, and you already start by billing.","start":155.905,"end":160.485,"sentiment":"neutral","sentiment_score":-0.09171888805352725},{"text":"That's that's something different.","start":167.46,"end":168.90001,"sentiment":"neutral","sentiment_score":-0.011294989846646786}],"sentiment":"neutral","sentiment_score":-0.05528060165991963,"num_words":43,"start":116.36,"end":168.90001},{"sentences":[{"text":"Right?","start":168.90001,"end":169.14,"sentiment":"neutral","sentiment_score":0.025934118777513504},{"text":"Payment service, we wanna start with that one.","start":169.14,"end":171.48001,"sentiment":"neutral","sentiment_score":0.04467022535391152},{"text":"Yeah.","start":199.31999,"end":199.56,"sentiment":"neutral","sentiment_score":0.03211180120706558},{"text":"Please please do that because we are we are waiting for that one, actually.","start":199.56,"end":203.9,"sentiment":"neutral","sentiment_score":-0.021619897734905993},{"text":"Who is support for the this one, installation for this thing, Adam?","start":209.56,"end":213.60501,"sentiment":"neutral","sentiment_score":0.03741053165867925}],"sentiment":"neutral","sentiment_score":0.015601542623092731,"num_words":36,"start":168.90001,"end":213.60501},{"sentences":[{"text":"Okay.","start":248.41501,"end":248.815,"sentiment":"neutral","sentiment_score":0.22622668743133545},{"text":"Fine.","start":248.815,"end":249.315,"sentiment":"positive","sentiment_score":0.3376646041870117},{"text":"Fine.","start":255.53,"end":256.03,"sentiment":"neutral","sentiment_score":0.19779324531555176},{"text":"Okay.","start":262.22287,"end":262.72287,"sentiment":"neutral","sentiment_score":0.1769275963306427}],"sentiment":"neutral","sentiment_score":0.2346530333161354,"num_words":4,"start":248.41501,"end":262.72287}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good morning. This is here at accounts. How may I help you today?\n\nChannel 1: Hey. Hello. Good morning. Actually, I have ordered one one of the air travel package last week. I didn't receive the router yet.\n\nModel.\n\nChannel 0: The router. Okay. Sure. I'll be here to check it for you. May I have your full name and your date of birth, please?\n\nChannel 1: Basile, b a s a l.\n\nChannel 0: Oh, thank you. Nice to have you on the line, Basil. And your last name and your birthday, please?\n\nChannel 1: 03/14/1989. Yep.\n\nChannel 0: 03/14/1989. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Thank you. One moment. Alright. And your last name?\n\nChannel 1: Johnny.\n\nChannel 0: Johnny. Okay. Thank you. And you haven't received any tracking details about\n\nChannel 1: No.\n\nChannel 0: your\n\nChannel 1: Nothing.\n\nChannel 0: router?\n\nChannel 1: Nothing.\n\nChannel 0: Oh, I'm so sorry to hear about that. But I do see on here that the router has been dispatched. And here's what I'm going to do. I'll go ahead and ask our technical team to send you the tracking details. In that way, you have\n\nChannel 1: It\n\nChannel 0: the\n\nChannel 1: is supposed\n\nChannel 0: reference.\n\nChannel 1: to receive four within four days. Right? It's almost four days over right now.\n\nChannel 0: Yeah. I understand that. The reason why I will ask our tech team to check where is the router, because it's already been sent out. So I think 13 14. One moment.\n\nAlright? Because if it's sent out during the weekend, the accounting days is three to five banking or calendar days. Saturdays and Sundays are not included with accounts. But\n\nChannel 1: No.\n\nChannel 0: as\n\nChannel 1: My\n\nChannel 0: I've mentioned\n\nChannel 1: active my active plan is started on last week. Right? Then it should not be counted.\n\nChannel 0: thirteen. We've received your order thirteen, so they might set the router the next day, fourteen, Friday. So the Saturday and Sundays are not counted, but you supposed to have your router within this week. I will ask our provisioning team to check the status or where is it and then send you the tracking details. But I can\n\nChannel 1: When\n\nChannel 0: assure\n\nChannel 1: when\n\nChannel 0: you\n\nChannel 1: my billing billing date will start? When I started using or like\n\nChannel 0: the billing date has be will be started from the date that we activated the service,\n\nChannel 1: So\n\nChannel 0: but\n\nChannel 1: then what's the usage, sir? Because I didn't receive the modem yet, and you already\n\nChannel 0: that's\n\nChannel 1: start\n\nChannel 0: no\n\nChannel 1: by\n\nChannel 0: problem\n\nChannel 1: billing.\n\nChannel 0: with that, miss Elvazio. We can go ahead and modify that and we are providing you a free month service. No worries with that. Okay? Because\n\nChannel 1: That's\n\nChannel 0: we are committed\n\nChannel 1: that's something different.\n\nChannel 0: in\n\nChannel 1: Right? Payment service, we wanna start with that one.\n\nChannel 0: yeah. Yeah. We will go ahead and take note of that. And I can assure you your router has been sent out. But for your reference, I will ask our tech and provisioning team to check where is it and send you the tracking details.\n\nYou should be receiving it within this week because it's already sent out over the weekend by standard. Is it okay to send, the tracking details to your email\n\nChannel 1: Yeah.\n\nChannel 0: or\n\nChannel 1: Please\n\nChannel 0: through your\n\nChannel 1: please do that because\n\nChannel 0: phone\n\nChannel 1: we\n\nChannel 0: text.\n\nChannel 1: are we are waiting for that one, actually.\n\nChannel 0: I understand that. Yeah. I understand. Rest assured it was sent out. We'll send you the tracking details.\n\nOkay?\n\nChannel 1: Who is support for the this one, installation for this thing, Adam?\n\nChannel 0: Oh, what do you mean installation? The router is already preconfigured. You don't need to configure or do anything on your end. As long as you do have the NTD box, you just need to plug in and play, and then you will get automatically connected to the Internet service. In case you face any issue or you need support to get connected to the active service once you got the preconfigured router, You just need to inform us, call us, and our tech team is ready to assist you because\n\nChannel 1: Okay.\n\nChannel 0: it's\n\nChannel 1: Fine.\n\nChannel 0: ready and usable and live. You just need to wait for the router that has been dispatched.\n\nChannel 1: Fine.\n\nChannel 0: Alright? Just wait for the message. I'll ask them to send you the tracking details.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.1999999,"end":1.52,"sentiment":"neutral","sentiment_score":0.28748205304145813},{"text":"Good morning.","start":1.52,"end":2.1599998,"sentiment":"positive","sentiment_score":0.45905861258506775},{"text":"This is here at accounts.","start":2.1599998,"end":3.46,"sentiment":"positive","sentiment_score":0.44279890060424804},{"text":"How may I help you today?","start":3.52,"end":4.9,"sentiment":"positive","sentiment_score":0.4845300167798996}],"sentiment":"positive","sentiment_score":0.45191242013658794,"channel":0,"num_words":14,"start":1.1999999,"end":4.9},{"sentences":[{"text":"Hey.","start":5.3599997,"end":5.52,"sentiment":"neutral","sentiment_score":0.06867571175098419},{"text":"Hello.","start":5.52,"end":6.0,"sentiment":"neutral","sentiment_score":0.08956323564052582},{"text":"Good morning.","start":6.0,"end":6.72,"sentiment":"neutral","sentiment_score":0.1848580613732338},{"text":"Actually, I have ordered one one 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live.","start":248.955,"end":250.875,"sentiment":"positive","sentiment_score":0.45213037729263306},{"text":"You just need to wait for the router that has been dispatched.","start":250.875,"end":253.93501,"sentiment":"neutral","sentiment_score":0.22586947431166968}],"sentiment":"neutral","sentiment_score":0.2924167987178354,"channel":0,"num_words":17,"start":248.955,"end":253.93501},{"sentences":[{"text":"Fine.","start":255.53,"end":256.03,"sentiment":"neutral","sentiment_score":0.19779324531555176}],"sentiment":"neutral","sentiment_score":0.19779324531555176,"channel":1,"num_words":1,"start":255.53,"end":256.03},{"sentences":[{"text":"Alright?","start":256.66998,"end":257.07,"sentiment":"neutral","sentiment_score":0.1447097510099411},{"text":"Just wait for the message.","start":257.07,"end":259.01,"sentiment":"neutral","sentiment_score":0.12691979706287385},{"text":"I'll ask them to send you the tracking 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customer called the accounts department to inquire about the status of their air travel router. The representative informed the customer that the router has been dispatched and sent out, but they will check with their technical team to determine where it is and send tracking details via email. The customer was advised to inform their support team if they face any issues with connecting to the active service once they get the preconfigured router."},"intents":{"segments":[{"text":"Actually, I have ordered one one of the air travel package last week. I didn't receive the router yet. Model. The router.","start_word":18,"end_word":39,"intents":[{"intent":"Check router status and delivery details","confidence_score":0.0005086664}]},{"text":"But I can When assure when you my billing billing date will start?","start_word":323,"end_word":335,"intents":[{"intent":"Express concerns about billing","confidence_score":3.1936085e-7}]},{"text":"We can go ahead and modify that and we are providing you a free month service. No worries with that.","start_word":384,"end_word":403,"intents":[{"intent":"Modify billing","confidence_score":0.06637436}]},{"text":"And I can assure you your router has been sent out. But for your reference, I will ask our tech and provisioning team to check where is it and send you the tracking details. You should be receiving it within this week because it's already sent out over the weekend by standard.","start_word":434,"end_word":485,"intents":[{"intent":"Check router status","confidence_score":0.009581432}]},{"text":"Is it okay to send, the tracking details to your email Yeah.","start_word":486,"end_word":497,"intents":[{"intent":"Request tracking details","confidence_score":0.14938506}]},{"text":"Who is support for the this one, installation for this thing, Adam?","start_word":536,"end_word":547,"intents":[{"intent":"Request installation support","confidence_score":0.0054382826}]},{"text":"Thank you.","start_word":677,"end_word":678,"intents":[{"intent":"Express gratitude","confidence_score":0.049619716},{"intent":"Express gratitude","confidence_score":0.06629353}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.28748205304145813},{"text":"Good morning. This is here at accounts. How may I help you today?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.4637523889541626},{"text":"Hey. Hello. Good morning. Actually, I have ordered one one of the air travel package last week. I didn't receive the router yet. Model. The router. Okay. Sure. I'll be here to check it for you. May I have your full name and your date of birth, please? Basile, b a s a l.","start_word":14,"end_word":67,"sentiment":"neutral","sentiment_score":0.07929179072380066},{"text":"Oh, thank you. Nice to have you on the line, Basil.","start_word":68,"end_word":78,"sentiment":"positive","sentiment_score":0.515671968460083},{"text":"And your last name and your birthday, please? 03/14/1989. Yep. 03/14/1989. Okay. Yeah. Thank you. One moment. Alright. And your last name? Johnny. Johnny. Okay. Thank you. And you haven't received any tracking details about No. your Nothing. router? Nothing. Oh, I'm so sorry to hear about that. But I do see on here that the router has been dispatched. And here's what I'm going to do. I'll go ahead and ask our technical team to send you the tracking details. In that way, you have It the is supposed reference. to receive four within four days. Right? It's almost four days over right now. Yeah. I understand that. The reason why I will ask our tech team to check where is the router, because it's already been sent out. So I think 13 14. One moment. Alright? Because if it's sent out during the weekend, the accounting days is three to five banking or calendar days. Saturdays and Sundays are not included with accounts. But No. as My I've mentioned active my active plan is started on last week. Right? Then it should not be counted. thirteen. We've received your order thirteen, so they might set the router the next day, fourteen, Friday. So the Saturday and Sundays are not counted, but you supposed to have your router within this week. I will ask our provisioning team to check the status or where is it and then send you the tracking details. But I can When assure when you my billing billing date will start? When I started using or like the billing date has be will be started from the date that we activated the service, So but then what's the usage, sir? Because I didn't receive the modem yet, and you already that's start no by problem billing. with that, miss Elvazio. We can go ahead and modify that and we are providing you a free month service. No worries with that. Okay? Because That's we are committed that's something different. in Right? Payment service, we wanna start with that one. yeah. Yeah. We will go ahead and take note of that. And I can assure you your router has been sent out. But for your reference, I will ask our tech and provisioning team to check where is it and send you the tracking details. You should be receiving it within this week because it's already sent out over the weekend by standard. Is it okay to send, the tracking details to your email Yeah. or Please through your please do that because phone we text. are we are waiting for that one, actually. I understand that. Yeah. I understand. Rest assured it was sent out. We'll send you the tracking details. Okay? Who is support for the this one, installation for this thing, Adam? Oh, what do you mean installation? The router is already preconfigured. You don't need to configure or do anything on your end. As long as you do have the NTD box, you just need to plug in and play, and then you will get automatically connected to the Internet service. In case you face any issue or you need support to get connected to the active service once you got the preconfigured router, You just need to inform us, call us, and our tech team is ready to assist you because Okay. it's Fine.","start_word":79,"end_word":641,"sentiment":"neutral","sentiment_score":0.03865985767535376},{"text":"ready and usable and live.","start_word":642,"end_word":646,"sentiment":"positive","sentiment_score":0.4498380422592163},{"text":"You just need to wait for the router that has been dispatched. Fine. Alright? Just wait for the message. I'll ask them to send you the tracking details. Okay. Alright.","start_word":647,"end_word":676,"sentiment":"neutral","sentiment_score":0.18327857553958893},{"text":"Thank you. Have a good one.","start_word":677,"end_word":682,"sentiment":"positive","sentiment_score":0.649995744228363}],"average":{"sentiment":"neutral","sentiment_score":0.07088664753115138}}}}