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Am I speaking to miss Sihali Buto? Hi. How are you today? I'm good. Thank you for answering my phone call. Missy Holly, I'm just trying to call today to remind you in reference with the NDC. It's due today, and we're just wondering if you need any assistance to process your payment, the new development charges that we sent to you via email last Thursday. Yeah. Isn't it you activated a Internet service to your premises? Yeah. I understand. And yeah. That that's all good. We are aware that it's working. What I'm trying to call today is the new development charges applies to your premises. This applies for for the properties connecting to the Internet service for the first time. Are you the owner of your property, your apartment, or your house? You're renting. And you mentioned the last time that I spoke to you, you received the email, right, about the NDC. So if you are renting, you have to communicate to your landlord, landlady in reference with the NDC. Because if you are renting, they might be responsible in paying this amount. This amount is mandated by, government. Oh, when did you pay? That's great to hear. Have you processed it? Did did you pay? You paid $330. We haven't received your payment. Let me double check for you here. Okay? Because if if payment was successfully processed, it shows paid. Please double check on your end, check to your bank. Your payment did not go through. Have you processed it via BPAY or log in to the customer portal? Yeah. Yeah. Miss Ihali, just for proper documentation, I appreciate your cooperation here. Do you still remember the date when you paid your NDC, the $330? Okay. So here's the thing. Please check your bank and then send us the proof of payment. Because if you process it successfully, there's no problem with your bank. The invoice has been paid now. Okay? Please reply to my email. I sent you the email July 30. Check that, and then reply with the proof of payment. And please check to your bank because we are certain that we have not received your payment. Alright? I okay. That that's perfect. So yeah. Sure. Yeah. Please do so. I will re forward the email, and then please response with all the details. Okay? Because we haven't received your payment. And if you confirm to your bank about the payment, please reprocess it because it's due today so we could avoid any service disruption and remain your services active. Alright? Because this is mandated by the compliance of Australia. Alright. Thank you. Please be safe. Drive safely. I'll wait for your updates and the payments. Thank you so much. Have a good one. Thank you. 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Hi. Good morning. This is Airtel accounts, your Internet service provider. I'm speaking to Sihali.\n\nHi. Can hi. Can you hear me? This is Airtel accounts, your Internet service provider. Am I speaking to miss Sihali Buto?\n\nHi. How are you today? I'm good. Thank you for answering my phone call. Missy Holly, I'm just trying to call today to remind you in reference with the NDC.\n\nIt's due today, and we're just wondering if you need any assistance to process your payment, the new development charges that we sent to you via email last Thursday. Yeah. Isn't it you activated a Internet service to your premises? Yeah. I understand.\n\nAnd yeah. That that's all good. We are aware that it's working. What I'm trying to call today is the new development charges applies to your premises. This applies for for the properties connecting to the Internet service for the first time.\n\nAre you the owner of your property, your apartment, or your house? You're renting. And you mentioned the last time that I spoke to you, you received the email, right, about the NDC. So if you are renting, you have to communicate to your landlord, landlady in reference with the NDC. Because if you are renting, they might be responsible in paying this amount.\n\nThis amount is mandated by, government. Oh, when did you pay? That's great to hear. Have you processed it? Did did you pay?\n\nYou paid $330. We haven't received your payment. Let me double check for you here. Okay? Because if if payment was successfully processed, it shows paid.\n\nPlease double check on your end, check to your bank. Your payment did not go through. Have you processed it via BPAY or log in to the customer portal? Yeah. Yeah.\n\nMiss Ihali, just for proper documentation, I appreciate your cooperation here. Do you still remember the date when you paid your NDC, the $330? Okay. So here's the thing. Please check your bank and then send us the proof of payment.\n\nBecause if you process it successfully, there's no problem with your bank. The invoice has been paid now. Okay? Please reply to my email. I sent you the email July 30.\n\nCheck that, and then reply with the proof of payment. And please check to your bank because we are certain that we have not received your payment. Alright? I okay. That that's perfect.\n\nSo yeah. Sure. Yeah. Please do so. I will re forward the email, and then please response with all the details.\n\nOkay? Because we haven't received your payment. And if you confirm to your bank about the payment, please reprocess it because it's due today so we could avoid any service disruption and remain your services active. Alright? Because this is mandated by the compliance of Australia.\n\nAlright. Thank you. Please be safe. Drive safely. I'll wait for your updates and the payments.\n\nThank you so much. Have a good one. Thank you. 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Who's this speaking? Yes. Yes. Oh, thank you. Later. You want this? I'd like to mention it. Well, Yeah. It's okay. Yeah. Yeah. Yeah. Yeah. It's working it's working now. No. No. I'm there. I'm there. I'm renting. Yes. I didn't pay last time. I paid 300 something. The the the first day the the first day I logged in is the first iPad. Yes. I pay everything and it goes through and I pay my account. I don't have anything in my go. I cannot when I I'll be home, I'll can send you the receipt. When I pay it, I will send the receipt. Yeah. It's I think it shows I don't know. Between six or seven. It's not on. I'm I'm I said I went out I will reach out. Okay. I'm driving. I'm at work. When I finish, I'll be I'll finish working in in maybe one hour. Yeah. I'll I'll fix it up. Yeah. I'll send it in I'm searching for you. Okay. Thank you. You too. 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Who's this speaking?\n\nChannel 0: Hi. Hi. Good morning. This is Airtel accounts, your Internet service provider. I'm speaking to Sihali.\n\nHi. Can hi. Can you hear me? This is Airtel accounts, your Internet service provider. Am I speaking to miss Sihali Buto?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Oh, thank you. Later.\n\nChannel 0: I'm good. Thank you for answering my phone call. Missy Holly, I'm just trying to call today to remind you in reference with the NDC. It's due today, and we're just wondering if you need any assistance to process your payment, the new development charges that we sent to you via email last Thursday.\n\nChannel 1: You want this? I'd like to mention it. Well,\n\nChannel 0: Yeah. Isn't it you activated a Internet service to\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: It's\n\nChannel 0: premises?\n\nChannel 1: okay. Yeah. Yeah. Yeah. Yeah.\n\nIt's working it's working now.\n\nChannel 0: Yeah. I understand. And yeah. That that's all good. We are aware that it's working.\n\nWhat I'm trying to call today is the new development charges applies to your premises. This applies for for the properties connecting to the Internet service for the first time. Are you the owner of your property, your apartment, or your house?\n\nChannel 1: No. No. I'm there. I'm there. I'm renting.\n\nChannel 0: You're renting. And you mentioned the last time that I spoke to you, you received the email, right,\n\nChannel 1: Yes.\n\nChannel 0: about the NDC. So if you are renting, you have to communicate to your landlord, landlady in reference with the NDC. Because if you are renting, they might be responsible in paying this amount. This amount is mandated by, government.\n\nChannel 1: I didn't pay last time. I paid 300 something.\n\nChannel 0: Oh, when did you pay? That's great to hear. Have you processed it? Did\n\nChannel 1: The the the first\n\nChannel 0: did you pay?\n\nChannel 1: day the the first day I logged in is the first iPad.\n\nChannel 0: You paid $330.\n\nChannel 1: Yes.\n\nChannel 0: We haven't received your payment. Let me double check for you here. Okay? Because if if payment was successfully processed, it shows paid. Please double check on your end, check to your bank.\n\nYour payment did not go through. Have you processed it via BPAY or log in to the customer portal?\n\nChannel 1: I pay everything and it goes through and I pay my account. I don't have anything in my go. I cannot when I I'll be home, I'll can send you the receipt. When I pay it, I will\n\nChannel 0: Yeah.\n\nChannel 1: send the\n\nChannel 0: Yeah. Miss Ihali, just for proper documentation, I appreciate your cooperation here.\n\nChannel 1: receipt.\n\nChannel 0: Do you still remember the date when you paid your NDC, the $330?\n\nChannel 1: Yeah. It's I think it shows I don't know. Between six or seven.\n\nChannel 0: Okay. So here's the thing. Please check your bank and then send us the proof of payment. Because if you process it successfully, there's no problem with your bank. The invoice has been paid now.\n\nOkay? Please reply to my email. I sent you the email July 30. Check that, and then reply with the proof of payment. And please check to your bank because we are certain that we have not received your payment.\n\nAlright?\n\nChannel 1: It's not on. I'm I'm I said I went out I will reach out. Okay. I'm driving. I'm at work.\n\nWhen I finish,\n\nChannel 0: I\n\nChannel 1: I'll be I'll finish working in in maybe one hour.\n\nChannel 0: okay. That that's perfect.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: I'll I'll fix\n\nChannel 0: yeah.\n\nChannel 1: it up. Yeah. I'll send it in I'm searching for you.\n\nChannel 0: Sure. Yeah. Please do so. I will re forward the email, and then please response with all the details. Okay?\n\nBecause we haven't received your payment. And if you confirm to your bank about the payment, please reprocess it because it's due today so we could avoid any service disruption and remain your\n\nChannel 1: Okay.\n\nChannel 0: services active. Alright? Because this is mandated by the compliance of Australia. Alright. Thank you.\n\nPlease be safe. Drive safely. I'll wait for your updates and the payments. Thank you so much. Have a good one.\n\nChannel 1: Thank you. You too. Bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":-0.020994849503040314},{"text":"Who's this speaking?","start":2.6399999,"end":3.62,"sentiment":"neutral","sentiment_score":-0.029720162351926167}],"sentiment":"neutral","sentiment_score":-0.027538834139704704,"channel":1,"num_words":4,"start":0.39999998,"end":3.62},{"sentences":[{"text":"Hi.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.02432982251048088},{"text":"Hi.","start":4.08,"end":4.48,"sentiment":"neutral","sentiment_score":0.06991162896156311},{"text":"Good morning.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.2148836702108383},{"text":"This is Airtel accounts, your Internet service provider.","start":5.3599997,"end":8.9,"sentiment":"neutral","sentiment_score":0.07423728425055742},{"text":"I'm speaking to 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The customer confirms they have paid the NDC and the representative reminds them to check their bank for proof of payment and to respond to the email with the proof of payment. The call ends with the representative reminding the customer to stay safe and to drive safely."},"intents":{"segments":[{"text":"Missy Holly, I'm just trying to call today to remind you in reference with the NDC. It's due today, and we're just wondering if you need any assistance to process your payment, the new development charges that we sent to you via email last Thursday. You want this?","start_word":62,"end_word":109,"intents":[{"intent":"Recall payment","confidence_score":0.020238439},{"intent":"Provide assistance","confidence_score":0.05453264}]},{"text":"Because if if payment was successfully processed, it shows paid. Please double check on your end, check to your bank. Your payment did not go through. Have you processed it via BPAY or log in to the customer portal? I pay everything and it goes through and I pay my account. I don't have anything in my go. I cannot when I I'll be home, I'll can send you the receipt. When I pay it, I will Yeah.","start_word":323,"end_word":400,"intents":[{"intent":"Confirm payment","confidence_score":0.25856423},{"intent":"Confirm receipt of payment","confidence_score":0.02067565}]},{"text":"I cannot when I I'll be home, I'll can send you the receipt.","start_word":380,"end_word":392,"intents":[{"intent":"Send receipt","confidence_score":0.16082352}]},{"text":"Please check your bank and then send us the proof of payment. Because if you process it successfully, there's no problem with your bank. The invoice has been paid now. Okay? Please reply to my email. I sent you the email July 30. Check that, and then reply with the proof of payment.","start_word":446,"end_word":498,"intents":[{"intent":"Send proof of payment","confidence_score":0.0049500675}]},{"text":"Please reply to my email. I sent you the email July 30. Check that, and then reply with the proof of payment. And please check to your bank because we are certain that we have not received your payment. Alright?","start_word":477,"end_word":516,"intents":[{"intent":"Request response from bank","confidence_score":0.0000022171464}]}]},"sentiments":{"segments":[{"text":"Hello? Who's this speaking? Hi. Hi. Good morning. This is Airtel accounts, your Internet service provider. I'm speaking to Sihali. Hi. Can hi. Can you hear me? This is Airtel accounts, your Internet service provider. Am I speaking to miss Sihali Buto? Yes. Yes. Hi. How are you today?","start_word":0,"end_word":48,"sentiment":"neutral","sentiment_score":0.050309907644987106},{"text":"Oh, thank you. Later. I'm good. Thank you for answering my phone call.","start_word":49,"end_word":61,"sentiment":"positive","sentiment_score":0.52323979139328},{"text":"Missy Holly, I'm just trying to call today to remind you in reference with the NDC. It's due today, and we're just wondering if you need any assistance to process your payment, the new development charges that we sent to you via email last Thursday. You want this? I'd like to mention it. Well, Yeah. Isn't it you activated a Internet service to Yeah. your It's premises? okay. Yeah. Yeah. Yeah. Yeah. It's working it's working now. Yeah. I understand. And yeah. That that's all good. We are aware that it's working. What I'm trying to call today is the new development charges applies to your premises. This applies for for the properties connecting to the Internet service for the first time. Are you the owner of your property, your apartment, or your house? No. No. I'm there. I'm there. I'm renting. You're renting. And you mentioned the last time that I spoke to you, you received the email, right, Yes. about the NDC. So if you are renting, you have to communicate to your landlord, landlady in reference with the NDC. Because if you are renting, they might be responsible in paying this amount. This amount is mandated by, government. I didn't pay last time. I paid 300 something. Oh, when did you pay? That's great to hear. Have you processed it? Did The the the first did you pay? day the the first day I logged in is the first iPad. You paid $330. Yes. We haven't received your payment. Let me double check for you here. Okay? Because if if payment was successfully processed, it shows paid. Please double check on your end, check to your bank. Your payment did not go through. Have you processed it via BPAY or log in to the customer portal? I pay everything and it goes through and I pay my account. I don't have anything in my go. I cannot when I I'll be home, I'll can send you the receipt. When I pay it, I will Yeah. send the Yeah. Miss Ihali, just for proper documentation, I appreciate your cooperation here. receipt. Do you still remember the date when you paid your NDC, the $330? Yeah. It's I think it shows I don't know. Between six or seven. Okay. So here's the thing. Please check your bank and then send us the proof of payment. Because if you process it successfully, there's no problem with your bank. The invoice has been paid now. Okay? Please reply to my email. I sent you the email July 30. Check that, and then reply with the proof of payment. And please check to your bank because we are certain that we have not received your payment. Alright? It's not on. I'm I'm I said I went out I will reach out. Okay. I'm driving. I'm at work. When I finish, I I'll be I'll finish working in in maybe one hour. okay. That that's perfect. Yeah. So I'll I'll fix yeah. it up. Yeah. I'll send it in I'm searching for you. Sure. Yeah. Please do so. I will re forward the email, and then please response with all the details. Okay? Because we haven't received your payment. And if you confirm to your bank about the payment, please reprocess it because it's due today so we could avoid any service disruption and remain your Okay. services active. Alright? Because this is mandated by the compliance of Australia. Alright.","start_word":62,"end_word":638,"sentiment":"neutral","sentiment_score":0.0005640229936308569},{"text":"Thank you.","start_word":639,"end_word":640,"sentiment":"positive","sentiment_score":0.34364986419677734},{"text":"Please be safe. Drive safely. I'll wait for your updates and the payments.","start_word":641,"end_word":653,"sentiment":"neutral","sentiment_score":0.258186012506485},{"text":"Thank you so much. Have a good one. Thank you.","start_word":654,"end_word":663,"sentiment":"positive","sentiment_score":0.5855909585952759},{"text":"You too. Bye.","start_word":664,"end_word":666,"sentiment":"neutral","sentiment_score":0.2515548417965571},{"text":"Thank you. Bye bye.","start_word":667,"end_word":670,"sentiment":"positive","sentiment_score":0.5817803144454956}],"average":{"sentiment":"neutral","sentiment_score":0.03633136749267578}}}}