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Jacob. Is it possible to speak with Connor Bennett, please? Kai Simmons? Yes. Yeah.\n\nSure. 7 Blackbird Close Close, Bentley Park, Queensland 4869. And, well, then my date of birth, twenty nine ten seventy four. Yeah. It's to do with my self managed super fund.\n\nLike, we've had an application in now for nearly two weeks for it to transfer over, and it's not transferred. Yeah. Thank you. Yeah. Yeah.\n\nWe kinda need this. I mean, it's take taking an awful amount of time for premium to actually drop the money into our account, and everything is being delayed. Like, we've got house contracts, everything that are just hanging on this. And it like I said, it's now nearly two weeks. Yeah.\n\nThat would be great. What time do you guys close tonight? Yep. Okay. Okay.\n\nAlright. Well, I'll look. I'll I'd really like to hear back from someone because this is, as you can imagine, very frustrating. We've done everything, and we'd like to have it sorted before we go into the weekend. At least know where we stand because this is where we were last Friday, and we've gotten we haven't moved any further.\n\nThat'd be great. Yeah. Yeah. Please. Yeah.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi, Jacob.","start":5.2799997,"end":5.94,"sentiment":"neutral","sentiment_score":0.043511565774679184},{"text":"Is it possible to speak with Connor Bennett, please?","start":6.3999996,"end":9.3,"sentiment":"neutral","sentiment_score":0.01878582706881894},{"text":"Kai Simmons?","start":12.32,"end":13.139999,"sentiment":"neutral","sentiment_score":-0.004516542889177799},{"text":"Yes.","start":17.385,"end":17.885,"sentiment":"neutral","sentiment_score":0.032433196902275085},{"text":"Yeah.","start":32.02,"end":32.18,"sentiment":"neutral","sentiment_score":0.04049389064311981}],"sentiment":"neutral","sentiment_score":0.02133263846238454,"num_words":15,"start":5.2799997,"end":32.18},{"sentences":[{"text":"Sure.","start":32.18,"end":32.5,"sentiment":"neutral","sentiment_score":0.028145281597971916},{"text":"7 Blackbird Close Close, Bentley Park, Queensland 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This is Jacob speaking. Yeah. What was your name? Sorry. And are you a client of ours, Kai? Yeah. Yep. No worries, Colleen. Just before we do continue, I'll just run you through a quick security. So I'll just get you to confirm your date of birth and current address, please. Yep. Awesome, Colleen. And is there something I can tell him that it's in regards to? Oh, okay. Right. Okay. No worries, Colleen. That's all good. I'll pop you on a quick hold, and I'll see whether he's available. Alright. Thank Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple. We go the extra mile for clients. We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies. And it is these values that shine through in all our communications and dealings with our clients. Thanks again for your patience. We'll be with you in just a moment. Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation. When it comes to insurance, we work with many different insurers. Our expert personal insurance advisers take a holistic approach to navigating the insurance policies for your unique investment strategy. Focusing on protecting our clients and long term advice, we take the time to understand your personal goals and help you work towards them. A complete Thanks for holding, Kylene. Connor's just unavailable at the moment, but I can see you sent an email to Larissa. Was it yesterday? Is is there a message I can pass on to them to get to you to give them they can give you a call callback? Yep. Okay. No worries. Yep. I can definitely they're just on a call at the moment. So I can definitely pass that on and get them to do some research as to why it's taking so long with premium, and then we'll get coming back to you as soon as possible. There'll be someone here until 07:00 Queensland time, but that will just be admin staff. Otherwise, yeah, we'll be in at eight 8AM Queensland time tomorrow morning. Yeah. Yeah. No. Absolutely. Yeah. Yep. Yep. Absolutely. Okay. Yep. Okay. No worries. That's all good. Sorry, Colleen. Okay. Sorry. Connor's just come out and said that he can take the call. Yeah. Yeah. No worries, Colleen. I'll just pop you on a quick hold, and I'll be able to transfer you now. Financial strategy includes preparing for loss of income, accidents, and preparing a structured strategy to achieve your retirement goals. Meanwhile, our superannuation advice provides clear, tangible steps for everyday Australians. We're not affiliated with the big banks, and we're a privately owned financial planning firm with our own Australian financial services license, meaning we can give you nonbiased advice. Feel free to visit oakviewfinancial.com.au for further 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to HP Financial. This is Jacob speaking. Yeah. What was your name? Sorry.\n\nAnd are you a client of ours, Kai? Yeah. Yep. No worries, Colleen. Just before we do continue, I'll just run you through a quick security.\n\nSo I'll just get you to confirm your date of birth and current address, please. Yep. Awesome, Colleen. And is there something I can tell him that it's in regards to? Oh, okay.\n\nRight. Okay. No worries, Colleen. That's all good. I'll pop you on a quick hold, and I'll see whether he's available.\n\nAlright. Thank Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values.\n\nThese values are clear and simple. We go the extra mile for clients. We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies. And it is these values that shine through in all our communications and dealings with our clients. Thanks again for your patience.\n\nWe'll be with you in just a moment. Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation. When it comes to insurance, we work with many different insurers. Our expert personal insurance advisers take a holistic approach to navigating the insurance policies for your unique investment strategy. Focusing on protecting our clients and long term advice, we take the time to understand your personal goals and help you work towards them.\n\nA complete Thanks for holding, Kylene. Connor's just unavailable at the moment, but I can see you sent an email to Larissa. Was it yesterday? Is is there a message I can pass on to them to get to you to give them they can give you a call callback? Yep.\n\nOkay. No worries. Yep. I can definitely they're just on a call at the moment. So I can definitely pass that on and get them to do some research as to why it's taking so long with premium, and then we'll get coming back to you as soon as possible.\n\nThere'll be someone here until 07:00 Queensland time, but that will just be admin staff. Otherwise, yeah, we'll be in at eight 8AM Queensland time tomorrow morning. Yeah. Yeah. No.\n\nAbsolutely. Yeah. Yep. Yep. Absolutely.\n\nOkay. Yep. Okay. No worries. That's all good.\n\nSorry, Colleen. Okay. Sorry. Connor's just come out and said that he can take the call. Yeah.\n\nYeah. No worries, Colleen. I'll just pop you on a quick hold, and I'll be able to transfer you now. Financial strategy includes preparing for loss of income, accidents, and preparing a structured strategy to achieve your retirement goals. Meanwhile, our superannuation advice provides clear, tangible steps for everyday Australians.\n\nWe're not affiliated with the big banks, and we're a privately owned financial planning firm with our own Australian financial services license, meaning we can give you nonbiased advice. 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morning.","start":233.085,"end":237.985,"sentiment":"neutral","sentiment_score":0.008586115514238676},{"text":"Yeah.","start":239.885,"end":240.385,"sentiment":"neutral","sentiment_score":0.0017964709550142288},{"text":"Yeah.","start":247.405,"end":247.725,"sentiment":"neutral","sentiment_score":-0.11878852546215056},{"text":"No.","start":247.725,"end":248.045,"sentiment":"neutral","sentiment_score":-0.20744124054908752}],"sentiment":"neutral","sentiment_score":-0.01263289573835209,"num_words":30,"start":225.41,"end":248.045},{"sentences":[{"text":"Absolutely.","start":248.045,"end":248.545,"sentiment":"neutral","sentiment_score":-0.13176408410072327},{"text":"Yeah.","start":248.90001,"end":249.40001,"sentiment":"neutral","sentiment_score":0.011952970176935196},{"text":"Yep.","start":249.7,"end":249.94,"sentiment":"neutral","sentiment_score":0.01818830519914627},{"text":"Yep.","start":249.94,"end":250.26,"sentiment":"neutral","sentiment_score":0.027875980362296104},{"text":"Absolutely.","start":250.26,"end":250.76,"sentiment":"neutral","sentiment_score":0.06849533319473267}],"sentiment":"neutral","sentiment_score":-0.001050299033522606,"num_words":5,"start":248.045,"end":250.76},{"sentences":[{"text":"Okay.","start":254.66,"end":255.16,"sentiment":"neutral","sentiment_score":-0.013951316475868223},{"text":"Yep.","start":258.26,"end":258.76,"sentiment":"neutral","sentiment_score":-0.10702811926603316},{"text":"Okay.","start":260.82,"end":261.32,"sentiment":"neutral","sentiment_score":0.05453510582447052},{"text":"No worries.","start":261.38,"end":262.1,"sentiment":"neutral","sentiment_score":0.0855422094464302},{"text":"That's all good.","start":262.1,"end":263.055,"sentiment":"neutral","sentiment_score":0.23933439950148264}],"sentiment":"neutral","sentiment_score":0.10283041093498468,"num_words":8,"start":254.66,"end":263.055},{"sentences":[{"text":"Sorry, Colleen.","start":265.455,"end":266.275,"sentiment":"neutral","sentiment_score":0.02949691563844681},{"text":"Okay.","start":269.535,"end":270.035,"sentiment":"neutral","sentiment_score":0.03540189564228058},{"text":"Sorry.","start":270.255,"end":270.735,"sentiment":"neutral","sentiment_score":0.05517665669322014},{"text":"Connor's just come out and said that he can take the call.","start":270.735,"end":273.235,"sentiment":"neutral","sentiment_score":0.07776034685472648},{"text":"Yeah.","start":275.695,"end":276.01498,"sentiment":"neutral","sentiment_score":0.07213039696216583}],"sentiment":"neutral","sentiment_score":0.06793099663713399,"num_words":17,"start":265.455,"end":276.01498},{"sentences":[{"text":"Yeah.","start":276.01498,"end":276.27,"sentiment":"neutral","sentiment_score":0.05654922500252724},{"text":"No worries, Colleen.","start":276.50998,"end":277.72998,"sentiment":"neutral","sentiment_score":0.0668396142621835},{"text":"I'll just pop you on a quick hold, and I'll be able to transfer you now.","start":279.38998,"end":282.44998,"sentiment":"neutral","sentiment_score":0.17818923480808735},{"text":"Financial strategy includes preparing for loss of income, accidents, and preparing a structured strategy to achieve your retirement goals.","start":283.47,"end":292.80502,"sentiment":"neutral","sentiment_score":0.20764536214502236},{"text":"Meanwhile, our superannuation advice provides clear, tangible steps for everyday Australians.","start":293.665,"end":299.605,"sentiment":"neutral","sentiment_score":0.2539008760994131}],"sentiment":"neutral","sentiment_score":0.19692534685134888,"num_words":50,"start":276.01498,"end":299.605},{"sentences":[{"text":"We're not affiliated with the big banks, and we're a privately owned financial planning firm with our own Australian financial services license, meaning we can give you nonbiased advice.","start":300.225,"end":311.66998,"sentiment":"neutral","sentiment_score":0.18016308366224684},{"text":"Feel free to visit oakviewfinancial.com.au for further information.","start":312.05,"end":316.63,"sentiment":"positive","sentiment_score":0.3465600125491619}],"sentiment":"neutral","sentiment_score":0.21614079801617442,"num_words":37,"start":300.225,"end":316.63}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to HP Financial. This is Jacob speaking.\n\nChannel 0: Hi, Jacob. Is it possible to speak with Connor Bennett, please?\n\nChannel 1: Yeah. What was your name? Sorry.\n\nChannel 0: Kai Simmons?\n\nChannel 1: And are you a client of ours, Kai?\n\nChannel 0: Yes.\n\nChannel 1: Yeah. Yep. No worries, Colleen. Just before we do continue, I'll just run you through a quick security. So I'll just get you to confirm your date of birth and current address, please.\n\nChannel 0: Yeah. Sure. 7 Blackbird Close Close, Bentley Park, Queensland 4869. And, well, then my date of birth, twenty nine ten seventy four.\n\nChannel 1: Yep. Awesome, Colleen. And is there something I can tell him that it's in regards to?\n\nChannel 0: Yeah. It's to do with my self managed super fund. Like, we've had an application in now for nearly two weeks for it to transfer over, and\n\nChannel 1: Oh,\n\nChannel 0: it's\n\nChannel 1: okay.\n\nChannel 0: not transferred.\n\nChannel 1: Right. Okay. No worries, Colleen. That's all good. I'll pop you on a quick hold, and I'll see whether he's available.\n\nChannel 0: Yeah. Thank you.\n\nChannel 1: Alright. Thank Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values.\n\nThese values are clear and simple. We go the extra mile for clients. We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies. And it is these values that shine through in all our communications and dealings with our clients. Thanks again for your patience.\n\nWe'll be with you in just a moment. Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation. When it comes to insurance, we work with many different insurers. Our expert personal insurance advisers take a holistic approach to navigating the insurance policies for your unique investment strategy. Focusing on protecting our clients and long term advice, we take the time to understand your personal goals and help you work towards them.\n\nA complete Thanks for holding, Kylene. Connor's just unavailable at the moment, but I can see you sent an email to Larissa. Was it yesterday?\n\nChannel 0: Yeah.\n\nChannel 1: Is is there a message I can pass on to them to get to you to give them they can give you a call callback?\n\nChannel 0: Yeah. We kinda need this. I mean, it's take taking an awful amount of time for premium to actually drop the money into our account, and everything is being delayed. Like, we've got house contracts, everything that are just hanging on this.\n\nChannel 1: Yep.\n\nChannel 0: And it like I said, it's now nearly two weeks.\n\nChannel 1: Okay. No worries. Yep. I can definitely they're just on a call at the moment. So I can definitely pass that on and get them to do some research as to why it's taking so long with premium, and then\n\nChannel 0: Yeah.\n\nChannel 1: we'll get coming back to you as soon as\n\nChannel 0: That would be great. What time do you guys close tonight?\n\nChannel 1: possible. There'll be someone here until 07:00 Queensland time, but\n\nChannel 0: Yep.\n\nChannel 1: that will just be admin staff.\n\nChannel 0: Okay.\n\nChannel 1: Otherwise, yeah, we'll be in at eight 8AM Queensland time tomorrow morning.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. Well, I'll look. I'll I'd really like to hear back from someone because this is, as you can imagine, very frustrating.\n\nChannel 1: Yeah. No.\n\nChannel 0: We've\n\nChannel 1: Absolutely.\n\nChannel 0: done everything,\n\nChannel 1: Yeah. Yep. Yep.\n\nChannel 0: and\n\nChannel 1: Absolutely.\n\nChannel 0: we'd like to have it sorted before we go into the weekend. At least\n\nChannel 1: Okay.\n\nChannel 0: know where we stand because this is where we were last Friday, and\n\nChannel 1: Yep.\n\nChannel 0: we've gotten we haven't moved any further.\n\nChannel 1: Okay. No worries. That's all good. Sorry, Colleen. Okay.\n\nSorry. Connor's just come out and said that he can take the call.\n\nChannel 0: That'd be great.\n\nChannel 1: Yeah. Yeah. No\n\nChannel 0: Yeah.\n\nChannel 1: worries,\n\nChannel 0: Yeah. Please.\n\nChannel 1: Colleen.\n\nChannel 0: Yeah.\n\nChannel 1: I'll just pop you on a quick hold, and I'll be able to transfer you now.\n\nChannel 0: Thank you.\n\nChannel 1: Financial strategy includes preparing for loss of income, accidents, and preparing a structured strategy to achieve your retirement goals. Meanwhile, our superannuation advice provides clear, tangible steps for everyday Australians. We're not affiliated with the big banks, and we're a privately owned financial planning firm with our own Australian financial services license, meaning we can give you nonbiased advice. Feel free to visit oakviewfinancial.com.au for further information.","paragraphs":[{"sentences":[{"text":"Welcome to HP Financial.","start":1.68,"end":3.12,"sentiment":"neutral","sentiment_score":0.1497049666941166},{"text":"This is Jacob speaking.","start":3.12,"end":4.26,"sentiment":"neutral","sentiment_score":0.10097702033817768}],"sentiment":"neutral","sentiment_score":0.12534099351614714,"channel":1,"num_words":8,"start":1.68,"end":4.26},{"sentences":[{"text":"Hi, Jacob.","start":5.2799997,"end":5.94,"sentiment":"neutral","sentiment_score":0.043511565774679184},{"text":"Is it possible to speak with Connor Bennett, please?","start":6.3999996,"end":9.3,"sentiment":"neutral","sentiment_score":0.01878582706881894}],"sentiment":"neutral","sentiment_score":0.023281415924429893,"channel":0,"num_words":11,"start":5.2799997,"end":9.3},{"sentences":[{"text":"Yeah.","start":10.16,"end":10.4,"sentiment":"neutral","sentiment_score":0.0074234637431800365},{"text":"What was your 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Kai?","start":14.684999,"end":17.105,"sentiment":"neutral","sentiment_score":0.00429364200681448}],"sentiment":"neutral","sentiment_score":0.00429364200681448,"channel":1,"num_words":8,"start":14.684999,"end":17.105},{"sentences":[{"text":"Yes.","start":17.385,"end":17.885,"sentiment":"neutral","sentiment_score":0.032433196902275085}],"sentiment":"neutral","sentiment_score":0.032433196902275085,"channel":0,"num_words":1,"start":17.385,"end":17.885},{"sentences":[{"text":"Yeah.","start":19.244999,"end":19.744999,"sentiment":"neutral","sentiment_score":0.04004590958356857},{"text":"Yep.","start":22.765,"end":23.265,"sentiment":"neutral","sentiment_score":0.06392602622509003},{"text":"No worries, Colleen.","start":23.645,"end":24.785,"sentiment":"neutral","sentiment_score":0.11456313480933507},{"text":"Just before we do continue, I'll just run you through a quick security.","start":25.085,"end":28.06,"sentiment":"neutral","sentiment_score":0.06212656744397604},{"text":"So I'll just get you to confirm your date of birth and current address, please.","start":28.06,"end":31.6,"sentiment":"neutral","sentiment_score":0.06426261514425277}],"sentiment":"neutral","sentiment_score":0.06724987709612558,"channel":1,"num_words":33,"start":19.244999,"end":31.6},{"sentences":[{"text":"Yeah.","start":32.02,"end":32.18,"sentiment":"neutral","sentiment_score":0.04049389064311981},{"text":"Sure.","start":32.18,"end":32.5,"sentiment":"neutral","sentiment_score":0.028145281597971916},{"text":"7 Blackbird Close Close, Bentley Park, Queensland 4869.","start":32.5,"end":37.54,"sentiment":"neutral","sentiment_score":0.02688889717683196},{"text":"And, well, then my date of birth, twenty nine ten seventy 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comes to insurance, we work with many different insurers.","start":151.815,"end":155.27501,"sentiment":"neutral","sentiment_score":0.20664444159377704},{"text":"Our expert personal insurance advisers take a holistic approach to navigating the insurance policies for your unique investment strategy.","start":155.815,"end":163.835,"sentiment":"positive","sentiment_score":0.39797743056949814},{"text":"Focusing on protecting our clients and long term advice, we take the time to understand your personal goals and help you work towards them.","start":164.26001,"end":172.28,"sentiment":"positive","sentiment_score":0.4642999122540156}],"sentiment":"positive","sentiment_score":0.39619403798133135,"channel":1,"num_words":80,"start":134.735,"end":172.28},{"sentences":[{"text":"A complete Thanks for holding, Kylene.","start":172.42001,"end":175.56001,"sentiment":"neutral","sentiment_score":0.2660052962601185},{"text":"Connor's just unavailable at the moment, but I can see you sent an email to Larissa.","start":175.78,"end":180.545,"sentiment":"neutral","sentiment_score":-0.06360014260280877},{"text":"Was it yesterday?","start":180.605,"end":181.50499,"sentiment":"neutral","sentiment_score":-0.004635543872912725}],"sentiment":"neutral","sentiment_score":0.022580914571881293,"channel":1,"num_words":25,"start":172.42001,"end":181.50499},{"sentences":[{"text":"Yeah.","start":182.65001,"end":183.15001,"sentiment":"neutral","sentiment_score":-0.018671635538339615}],"sentiment":"neutral","sentiment_score":-0.018671635538339615,"channel":0,"num_words":1,"start":182.65001,"end":183.15001},{"sentences":[{"text":"Is is there a message I can pass on to them to get to you to give them they can give you a call 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Kylene explains that they have been trying to transfer their application for about two weeks and are frustrated with the delay. They discuss the importance of protecting their clients and finding a solution before the weekend. Kylene also mentions that they are not affiliated with big banks and can provide nonbiased advice."},"intents":{"segments":[{"text":"Is it possible to speak with Connor Bennett, please? Yeah. What was your name?","start_word":10,"end_word":23,"intents":[{"intent":"Confirm identity","confidence_score":0.21525069}]},{"text":"Just before we do continue, I'll just run you through a quick security. So I'll just get you to confirm your date of birth and current address, please. Yeah.","start_word":41,"end_word":69,"intents":[{"intent":"Request security","confidence_score":0.000035799356}]},{"text":"It's to do with my self managed super fund. Like, we've had an application in now for nearly two weeks for it to transfer over, and Oh, it's okay.","start_word":108,"end_word":136,"intents":[{"intent":"Transfer application","confidence_score":0.70063585}]},{"text":"No worries, Colleen. That's all good. I'll pop you on a quick hold, and I'll see whether he's available. Yeah. Thank you.","start_word":141,"end_word":162,"intents":[{"intent":"Check availability","confidence_score":0.003153976},{"intent":"Seek availability","confidence_score":0.0010231072},{"intent":"Express gratitude","confidence_score":0.11043799}]},{"text":"At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple. We go the extra mile for clients.","start_word":169,"end_word":239,"intents":[{"intent":"Acknowledge business model","confidence_score":0.00033173407}]},{"text":"Is is there a message I can pass on to them to get to you to give them they can give you a call callback? Yeah.","start_word":387,"end_word":412,"intents":[{"intent":"Pass message to larissa","confidence_score":0.14283736},{"intent":"Pass message to larissa","confidence_score":0.04872413},{"intent":"Leave message","confidence_score":0.00017758305}]},{"text":"What time do you guys close tonight? possible. There'll be someone here until 07:00 Queensland time, but Yep. that will just be admin staff. Okay. Otherwise, yeah, we'll be in at eight 8AM Queensland time tomorrow morning. Okay. Yeah. Alright. Well, I'll look. I'll I'd really like to hear back from someone because this is, as you can imagine, very frustrating. 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It's to do with my self managed super fund. Like, we've had an application in now for nearly two weeks for it to transfer over, and Oh, it's okay. not transferred. Right. Okay. No worries, Colleen.","start_word":94,"end_word":143,"sentiment":"neutral","sentiment_score":0.01840451918542385},{"text":"That's all good.","start_word":144,"end_word":146,"sentiment":"positive","sentiment_score":0.4696687161922455},{"text":"I'll pop you on a quick hold, and I'll see whether he's available. Yeah.","start_word":147,"end_word":160,"sentiment":"neutral","sentiment_score":0.16566447913646698},{"text":"Thank you.","start_word":161,"end_word":162,"sentiment":"positive","sentiment_score":0.34834155440330505},{"text":"Alright.","start_word":163,"end_word":163,"sentiment":"neutral","sentiment_score":0.2482808083295822},{"text":"Thank Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple. We go the extra mile for clients. We are honest, have integrity, respect everyone, and bring a long term mindset to all our advice and strategies. And it is these values that shine through in all our communications and dealings with our clients. Thanks again for your patience. We'll be with you in just a moment. Here at Oakview Financial, we're here to help you when it comes to investments, personal protection, and superannuation.","start_word":164,"end_word":306,"sentiment":"positive","sentiment_score":0.45690850215358336},{"text":"When it comes to insurance, we work with many different insurers.","start_word":307,"end_word":317,"sentiment":"neutral","sentiment_score":0.2033504843711853},{"text":"Our expert personal insurance advisers take a holistic approach to navigating the insurance policies for your unique investment strategy. Focusing on protecting our clients and long term advice, we take the time to understand your personal goals and help you work towards them.","start_word":318,"end_word":360,"sentiment":"positive","sentiment_score":0.42990240454673767},{"text":"A complete Thanks for holding, Kylene. Connor's just unavailable at the moment, but I can see you sent an email to Larissa. Was it yesterday? Yeah. Is is there a message I can pass on to them to get to you to give them they can give you a call callback? Yeah.","start_word":361,"end_word":412,"sentiment":"neutral","sentiment_score":-0.00448001129552722},{"text":"We kinda need this. I mean, it's take taking an awful amount of time for premium to actually drop the money into our account, and everything is being delayed. Like, we've got house contracts, everything that are just hanging on this.","start_word":413,"end_word":453,"sentiment":"negative","sentiment_score":-0.6189932227134705},{"text":"Yep. And it like I said, it's now nearly two weeks. Okay. No worries. Yep. I can definitely they're just on a call at the moment. So I can definitely pass that on and get them to do some research as to why it's taking so long with premium, and then Yeah. we'll get coming back to you as soon as That would be great. What time do you guys close tonight? possible. There'll be someone here until 07:00 Queensland time, but Yep. that will just be admin staff. Okay. Otherwise, yeah, we'll be in at eight 8AM Queensland time tomorrow morning. Okay. Yeah. Alright. Well, I'll look.","start_word":454,"end_word":561,"sentiment":"neutral","sentiment_score":-0.043878165936028515},{"text":"I'll I'd really like to hear back from someone because this is, as you can imagine, very frustrating.","start_word":562,"end_word":579,"sentiment":"negative","sentiment_score":-0.41443175077438354},{"text":"Yeah. No. We've done Absolutely. everything, Yeah. Yep. Yep. and Absolutely. we'd like to have it sorted before we go into the weekend. At least Okay. know where we stand because this is where we were last Friday, and Yep. we've gotten we haven't moved any further. Okay. No worries. That's all good. Sorry, Colleen. Okay. Sorry. 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