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you for calling Let's Talk Counseling and Psychotherapy. Unfortunately, I can't take your call right now. So please leave a message, and I'll call you back as soon as I can. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Let's Talk Counseling and Psychotherapy.","start":0.08,"end":2.58,"sentiment":"positive","sentiment_score":0.34668411148919},{"text":"Unfortunately, I can't take your call right now.","start":3.12,"end":4.96,"sentiment":"negative","sentiment_score":-0.40332452952861786},{"text":"So please leave a message, and I'll call you back as soon as I can.","start":4.96,"end":7.68,"sentiment":"neutral","sentiment_score":-0.1978209485610326},{"text":"Thank you.","start":7.68,"end":8.16,"sentiment":"neutral","sentiment_score":0.19308697432279587},{"text":"Bye.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.1075892299413681}],"sentiment":"neutral","sentiment_score":-0.07371400807585035,"num_words":35,"start":0.08,"end":8.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Let's Talk Counseling and Psychotherapy. Unfortunately, I can't take your call right now. So please leave a message, and I'll call you back as soon as I can. Thank you. Bye.\n\nChannel 0: Hi. Good morning, Simon. It's Henry, mate. Just calling back from Techno One regarding your query. I'll try and send another email, mate.\n\nIf you are still interested, please let us know. If not, totally fine. Again, just confirm with us so we can close off the inquiry. But hope to talk to you soon, mate. Cheers.\n\nThanks.","paragraphs":[{"sentences":[{"text":"Thank you for calling Let's Talk Counseling and Psychotherapy.","start":0.08,"end":2.58,"sentiment":"positive","sentiment_score":0.34668411148919},{"text":"Unfortunately, I can't take your call right now.","start":3.12,"end":4.96,"sentiment":"negative","sentiment_score":-0.40332452952861786},{"text":"So please leave a message, and I'll call you back as soon as I can.","start":4.96,"end":7.68,"sentiment":"neutral","sentiment_score":-0.1978209485610326},{"text":"Thank you.","start":7.68,"end":8.16,"sentiment":"neutral","sentiment_score":0.19308697432279587},{"text":"Bye.","start":8.16,"end":8.66,"sentiment":"neutral","sentiment_score":0.1075892299413681}],"sentiment":"neutral","sentiment_score":-0.07371400807585035,"channel":1,"num_words":35,"start":0.08,"end":8.66},{"sentences":[{"text":"Hi.","start":12.32,"end":12.559999,"sentiment":"neutral","sentiment_score":0.1755238175392151},{"text":"Good morning, Simon.","start":12.559999,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.290773868560791},{"text":"It's Henry, mate.","start":13.5199995,"end":14.639999,"sentiment":"neutral","sentiment_score":0.20731629927953085},{"text":"Just calling back from Techno One regarding your query.","start":14.639999,"end":18.105,"sentiment":"neutral","sentiment_score":0.15440971983803642},{"text":"I'll try and send another email, mate.","start":18.724998,"end":20.645,"sentiment":"neutral","sentiment_score":0.04949699608342988}],"sentiment":"neutral","sentiment_score":0.1480852509646312,"channel":0,"num_words":23,"start":12.32,"end":20.645},{"sentences":[{"text":"If you are still interested, please let us know.","start":20.645,"end":22.884998,"sentiment":"neutral","sentiment_score":0.029124439590507083},{"text":"If not, totally fine.","start":22.884998,"end":24.005,"sentiment":"neutral","sentiment_score":-0.06847823783755302},{"text":"Again, just confirm with us so we can close off the inquiry.","start":24.005,"end":26.825,"sentiment":"neutral","sentiment_score":-0.02649736062934001},{"text":"But hope to talk to you soon, mate.","start":27.285,"end":28.985,"sentiment":"neutral","sentiment_score":0.29880945198237896},{"text":"Cheers.","start":29.845,"end":30.345,"sentiment":"positive","sentiment_score":0.44723817706108093}],"sentiment":"neutral","sentiment_score":0.07376330795095247,"channel":0,"num_words":34,"start":20.645,"end":30.345},{"sentences":[{"text":"Thanks.","start":30.724998,"end":31.224998,"sentiment":"neutral","sentiment_score":0.28682243824005127}],"sentiment":"neutral","sentiment_score":0.28682243824005127,"channel":0,"num_words":1,"start":30.724998,"end":31.224998}]},"summary":{"result":"success","short":"The customer, Henry, calls Let's Talk Counseling and Psychotherapy and reaches an answering machine message asking for a voicemail. The agent, Simon, is not available to take the call and advises Henry to leave a message. Henry also contacts Simon from Techno One regarding his query and requests confirmation of interest before closing the inquiry."},"intents":{"segments":[{"text":"So please leave a message, and I'll call you back as soon as I can. Thank you.","start_word":17,"end_word":33,"intents":[{"intent":"Call back","confidence_score":0.37321082}]},{"text":"Again, just confirm with us so we can close off the inquiry. But hope to talk to you soon, mate. Cheers. Thanks.","start_word":71,"end_word":92,"intents":[{"intent":"Confirm inquiry","confidence_score":0.003198722}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Let's Talk Counseling and Psychotherapy.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.34866735339164734},{"text":"Unfortunately, I can't take your call right now.","start_word":9,"end_word":16,"sentiment":"negative","sentiment_score":-0.3907643258571625},{"text":"So please leave a message, and I'll call you back as soon as I can. Thank you. Bye. Hi. Good morning, Simon. It's Henry, mate. Just calling back from Techno One regarding your query. I'll try and send another email, mate. If you are still interested, please let us know. If not, totally fine. Again, just confirm with us so we can close off the inquiry. But hope to talk to you soon, mate.","start_word":17,"end_word":90,"sentiment":"neutral","sentiment_score":0.053383175283670425},{"text":"Cheers. Thanks.","start_word":91,"end_word":92,"sentiment":"positive","sentiment_score":0.44002005457878113}],"average":{"sentiment":"neutral","sentiment_score":0.05880518520579619}}}}