{"metadata":{"transaction_key":"deprecated","request_id":"01a0e66a-0fb3-7280-a9d7-b14b3b17fe1d","sha256":"7a9106f36f0f4dc5eed4b206bd2370ede162270de2696ad4d40afd291b6b08be","created":"2026-09-28T05:08:26.950Z","duration":32.543938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":80,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":89,"output_tokens":89},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":89,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Catherine Fordyce, CEO of Laurel House. Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text, or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800. 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You've reached Catherine Fordyce, CEO of Laurel House. Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text, or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800.\n\nSo that's 180697877.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.07209348678588867},{"text":"You've reached Catherine Fordyce, CEO of Laurel House.","start":3.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.0819148956798017},{"text":"Please leave your details, and I will get back to you as soon as I can.","start":6.8799996,"end":11.94,"sentiment":"neutral","sentiment_score":0.04895248357206583},{"text":"It may work better for you to send me a text, or drop me an email on ceo@laurelhouse.org.au.","start":13.28,"end":23.115,"sentiment":"neutral","sentiment_score":0.007790041259593434},{"text":"Otherwise, if you need support immediately, please call 1800.","start":23.414999,"end":28.454998,"sentiment":"neutral","sentiment_score":-0.12713689398434427}],"sentiment":"neutral","sentiment_score":0.009743097811364211,"num_words":52,"start":2.8,"end":28.454998},{"sentences":[{"text":"So that's 180697877.","start":28.454998,"end":31.718876,"sentiment":"neutral","sentiment_score":0.01538527508576711}],"sentiment":"neutral","sentiment_score":0.01538527508576711,"num_words":3,"start":28.454998,"end":31.718876}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Catherine Fordyce, CEO of Laurel House. Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text, or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800.\n\nSo that's 180697877.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.8,"end":3.04,"sentiment":"neutral","sentiment_score":0.07209348678588867},{"text":"You've reached Catherine Fordyce, CEO of Laurel House.","start":3.04,"end":6.18,"sentiment":"neutral","sentiment_score":0.0819148956798017},{"text":"Please leave your details, and I will get back to you as soon as I can.","start":6.8799996,"end":11.94,"sentiment":"neutral","sentiment_score":0.04895248357206583},{"text":"It may work better for you to send me a text, or drop me an email on ceo@laurelhouse.org.au.","start":13.28,"end":23.115,"sentiment":"neutral","sentiment_score":0.007790041259593434},{"text":"Otherwise, if you need support immediately, please call 1800.","start":23.414999,"end":28.454998,"sentiment":"neutral","sentiment_score":-0.12713689398434427}],"sentiment":"neutral","sentiment_score":0.009743097811364211,"channel":1,"num_words":52,"start":2.8,"end":28.454998},{"sentences":[{"text":"So that's 180697877.","start":28.454998,"end":31.718876,"sentiment":"neutral","sentiment_score":0.01538527508576711}],"sentiment":"neutral","sentiment_score":0.01538527508576711,"channel":1,"num_words":3,"start":28.454998,"end":31.718876}]},"summary":{"result":"success","short":"The CEO of Laurel House, Catherine Fordyce, is not available to answer the phone and directs callers to leave their details through the company's website or email. She also provides a phone number for immediate support if needed."},"intents":{"segments":[{"text":"Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text, or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800. So that's 180697877.","start_word":9,"end_word":54,"intents":[{"intent":"Leave message","confidence_score":0.013888883}]},{"text":"Otherwise, if you need support immediately, please call 1800. So that's 180697877.","start_word":43,"end_word":54,"intents":[{"intent":"Request support","confidence_score":0.27282178}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Catherine Fordyce, CEO of Laurel House. Please leave your details, and I will get back to you as soon as I can. It may work better for you to send me a text, or drop me an email on ceo@laurelhouse.org.au. Otherwise, if you need support immediately, please call 1800. 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