{"metadata":{"transaction_key":"deprecated","request_id":"019d989a-2e97-7ed3-9717-e64cc9a28392","sha256":"e9b048af9607f5791251037eaba50010c2b202bfbb48e0b3a734b4cc7e449671","created":"2026-04-16T23:22:16.996Z","duration":184.03194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":547,"output_tokens":88},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":603,"output_tokens":605},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":603,"output_tokens":21}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good morning. This is Maureen from Ertos Tax Support. Yeah. Am I speaking with Patrick? Yeah. So we just wanted to inform you that the service is already activated at the address, but our back end team informed us that there is a delivery fee charge, which is $20 plus GST. Yeah. So kindly settle that delivery fee for us to send the router to Tel Aviv. Actually, our accounts department already sent the invoice, and I think I can you can also see that on your customer portal. Yeah. So once the payment is settled, it will notify us, then we'll send their order within this day. Sorry? Hello? Can you access your customer portal? Because there you'll see the invoice and can make a payment there. Yeah. Because the upfront payment that you settled yesterday, that is for the plan only, the 67.95. Mhmm. And there's yeah. There's no payment for the postage yet for the shipping fee. Yes. Yeah. I'm sorry. I forgot to mention it also yesterday. Actually, just need to wait for the router because, yeah, that's where yeah. Because this is a standard postage. We need to wait three to five business days, probably next week. Alright. Yeah. Actually, about that, they didn't haven't updated the website yet. That's why it's still free postage at the website. You need to settle first the delivery fee before we send the router. Mhmm. Yeah. Okay. Sure. Thank you. Yeah. Okay. Bye.","confidence":0.9941406,"words":[{"word":"yes","start":2.0,"end":2.32,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09423580765724182},{"word":"hello","start":2.32,"end":2.82,"confidence":0.9951172,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.12655046582221985},{"word":"good","start":3.04,"end":3.28,"confidence":0.6435547,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4202558994293213},{"word":"morning","start":3.28,"end":3.78,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.42533111572265625},{"word":"this","start":3.84,"end":4.16,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2962625026702881},{"word":"is","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.300527960062027},{"word":"maureen","start":4.3199997,"end":4.8199997,"confidence":0.9436035,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.3679501712322235},{"word":"from","start":5.2799997,"end":5.6,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.27700692415237427},{"word":"ertos","start":5.6,"end":6.1,"confidence":0.32259116,"punctuated_word":"Ertos","sentiment":"neutral","sentiment_score":0.2330591976642609},{"word":"tax","start":6.16,"end":6.48,"confidence":0.44140625,"punctuated_word":"Tax","sentiment":"positive","sentiment_score":0.3990640044212342},{"word":"support","start":6.48,"end":6.7999997,"confidence":0.90844727,"punctuated_word":"Support.","sentiment":"neutral","sentiment_score":0.2339486926794052},{"word":"yeah","start":6.7999997,"end":7.04,"confidence":0.9470215,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07874763756990433},{"word":"am","start":7.04,"end":7.2,"confidence":0.9970703,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":0.03211691230535507},{"word":"i","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.049269355833530426},{"word":"speaking","start":7.3599997,"end":7.6,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.03235694393515587},{"word":"with","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.036363862454891205},{"word":"patrick","start":7.9199996,"end":8.42,"confidence":0.99902344,"punctuated_word":"Patrick?","sentiment":"neutral","sentiment_score":0.054046377539634705},{"word":"yeah","start":11.36,"end":11.679999,"confidence":0.984375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038121163845062256},{"word":"so","start":11.679999,"end":12.179999,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.007074657827615738},{"word":"we","start":13.1449995,"end":13.304999,"confidence":0.56884766,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0005020126700401306},{"word":"just","start":13.304999,"end":13.464999,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0031482502818107605},{"word":"wanted","start":13.464999,"end":13.785,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.0046874359250068665},{"word":"to","start":13.785,"end":13.945,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01024625450372696},{"word":"inform","start":13.945,"end":14.264999,"confidence":1.0,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":0.015095323324203491},{"word":"you","start":14.264999,"end":14.504999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0042126476764678955},{"word":"that","start":14.504999,"end":14.825,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002219825983047486},{"word":"the","start":14.825,"end":15.325,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04224088042974472},{"word":"service","start":15.705,"end":16.105,"confidence":0.9580078,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.058465443551540375},{"word":"is","start":16.105,"end":16.265,"confidence":0.98828125,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08884728699922562},{"word":"already","start":16.265,"end":16.744999,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.11467739939689636},{"word":"activated","start":16.744999,"end":17.244999,"confidence":1.0,"punctuated_word":"activated","sentiment":"neutral","sentiment_score":0.13459935784339905},{"word":"at","start":17.384998,"end":17.545,"confidence":0.9980469,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.06901676952838898},{"word":"the","start":17.545,"end":17.705,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06455273926258087},{"word":"address","start":17.705,"end":18.205,"confidence":0.82788086,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.048550356179475784},{"word":"but","start":18.824999,"end":19.324999,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.0071446336805820465},{"word":"our","start":19.465,"end":19.785,"confidence":0.99121094,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.10538370907306673},{"word":"back","start":19.785,"end":19.945,"confidence":0.88964844,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.047134093940258026},{"word":"end","start":19.945,"end":20.265,"confidence":0.99609375,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.10530269145965576},{"word":"team","start":20.265,"end":20.765,"confidence":0.9970703,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.12765592336654663},{"word":"informed","start":20.984999,"end":21.484999,"confidence":0.97998047,"punctuated_word":"informed","sentiment":"neutral","sentiment_score":-0.0934191346168518},{"word":"us","start":21.704998,"end":22.105,"confidence":0.93408203,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.12343955039978027},{"word":"that","start":22.105,"end":22.425,"confidence":0.9873047,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1723003089427948},{"word":"there","start":22.425,"end":22.585,"confidence":0.99902344,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.13823243975639343},{"word":"is","start":22.585,"end":23.085,"confidence":0.9536133,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12308073043823242},{"word":"a","start":23.224998,"end":23.544998,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0735146626830101},{"word":"delivery","start":23.544998,"end":24.044998,"confidence":0.96875,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.1255098283290863},{"word":"fee","start":24.105,"end":24.425,"confidence":0.99902344,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.10841071605682372},{"word":"charge","start":24.425,"end":24.925,"confidence":0.8996582,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":-0.09511511772871016},{"word":"which","start":25.145,"end":25.305,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.05939256027340889},{"word":"is","start":25.305,"end":25.805,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04547462239861488},{"word":"$20","start":25.945,"end":26.824999,"confidence":0.93237305,"punctuated_word":"$20","sentiment":"neutral","sentiment_score":-0.044544562697410583},{"word":"plus","start":26.824999,"end":27.224998,"confidence":0.99902344,"punctuated_word":"plus","sentiment":"neutral","sentiment_score":-0.04087071865797043},{"word":"gst","start":27.224998,"end":27.724998,"confidence":0.98657227,"punctuated_word":"GST.","sentiment":"neutral","sentiment_score":-0.06636060774326324},{"word":"yeah","start":29.58,"end":30.06,"confidence":0.9238281,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05350121110677719},{"word":"so","start":30.06,"end":30.56,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0375979021191597},{"word":"kindly","start":30.619999,"end":31.099998,"confidence":0.9863281,"punctuated_word":"kindly","sentiment":"neutral","sentiment_score":0.06934279203414917},{"word":"settle","start":31.099998,"end":31.5,"confidence":0.9892578,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":0.12399327754974364},{"word":"that","start":31.5,"end":32.0,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12193890661001204},{"word":"delivery","start":32.86,"end":33.36,"confidence":0.9941406,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":0.0465225949883461},{"word":"fee","start":33.5,"end":33.739998,"confidence":1.0,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":0.1094074696302414},{"word":"for","start":33.739998,"end":33.98,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11794456094503404},{"word":"us","start":33.98,"end":34.14,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.12066924571990968},{"word":"to","start":34.14,"end":34.3,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14496293663978577},{"word":"send","start":34.3,"end":34.62,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.07733118534088135},{"word":"the","start":34.62,"end":34.78,"confidence":0.87841797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07187893986701965},{"word":"router","start":34.78,"end":35.28,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.08558924496173859},{"word":"to","start":36.22,"end":36.379997,"confidence":0.9472656,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02064765989780426},{"word":"tel","start":36.379997,"end":36.62,"confidence":0.52783203,"punctuated_word":"Tel","sentiment":"neutral","sentiment_score":-0.003915064036846161},{"word":"aviv","start":36.62,"end":37.12,"confidence":0.8444824,"punctuated_word":"Aviv.","sentiment":"neutral","sentiment_score":0.04042895883321762},{"word":"actually","start":40.915,"end":41.415,"confidence":0.9667969,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.0019648224115371704},{"word":"our","start":41.795,"end":41.954998,"confidence":0.77001953,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.011825039982795715},{"word":"accounts","start":41.954998,"end":42.434998,"confidence":0.9863281,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":-0.0014489218592643738},{"word":"department","start":42.434998,"end":42.915,"confidence":0.99902344,"punctuated_word":"department","sentiment":"neutral","sentiment_score":-0.021985791623592377},{"word":"already","start":42.915,"end":43.415,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.042435429990291595},{"word":"sent","start":43.795,"end":44.114998,"confidence":0.97998047,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.00019682198762893677},{"word":"the","start":44.114998,"end":44.355,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014515742659568788},{"word":"invoice","start":44.355,"end":44.855,"confidence":0.75439453,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":0.01690952479839325},{"word":"and","start":46.515,"end":46.754997,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07550609111785889},{"word":"i","start":46.754997,"end":46.915,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08919941633939743},{"word":"think","start":46.915,"end":47.155,"confidence":1.0,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.09507186710834505},{"word":"i","start":47.155,"end":47.315,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12408781051635742},{"word":"can","start":47.315,"end":47.795,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.12556298077106476},{"word":"you","start":48.035,"end":48.114998,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12466365098953248},{"word":"can","start":48.114998,"end":48.355,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1143619567155838},{"word":"also","start":48.355,"end":48.754997,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.10107249021530151},{"word":"see","start":48.754997,"end":48.995,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.1045476421713829},{"word":"that","start":48.995,"end":49.475,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08930664509534836},{"word":"on","start":49.475,"end":49.635,"confidence":0.9941406,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.10376418381929398},{"word":"your","start":49.635,"end":50.114998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11028096079826356},{"word":"customer","start":50.114998,"end":50.614998,"confidence":0.9951172,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.07199677079916},{"word":"portal","start":50.754997,"end":51.254997,"confidence":0.99902344,"punctuated_word":"portal.","sentiment":"neutral","sentiment_score":0.0987963080406189},{"word":"yeah","start":54.195,"end":54.695,"confidence":0.96606445,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14864622056484222},{"word":"so","start":55.19,"end":55.51,"confidence":0.9770508,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15738032758235931},{"word":"once","start":55.51,"end":56.01,"confidence":0.9941406,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.1809193193912506},{"word":"the","start":56.07,"end":56.309998,"confidence":0.84765625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21706658601760864},{"word":"payment","start":56.309998,"end":56.71,"confidence":0.9980469,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.1906002312898636},{"word":"is","start":56.71,"end":56.87,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.21763472259044647},{"word":"settled","start":56.87,"end":57.19,"confidence":0.9885254,"punctuated_word":"settled,","sentiment":"neutral","sentiment_score":0.2355115711688995},{"word":"it","start":57.19,"end":57.43,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2755976915359497},{"word":"will","start":57.43,"end":57.67,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.21754036843776703},{"word":"notify","start":57.67,"end":58.17,"confidence":1.0,"punctuated_word":"notify","sentiment":"neutral","sentiment_score":0.16040554642677307},{"word":"us","start":58.23,"end":58.71,"confidence":0.8000488,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":0.22007785737514496},{"word":"then","start":58.71,"end":58.949997,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.28053927421569824},{"word":"we'll","start":58.949997,"end":59.19,"confidence":0.9719238,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.27703261375427246},{"word":"send","start":59.19,"end":59.43,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.21096286177635193},{"word":"their","start":59.43,"end":59.67,"confidence":0.5498047,"punctuated_word":"their","sentiment":"neutral","sentiment_score":0.23180577158927915},{"word":"order","start":59.67,"end":59.91,"confidence":0.51416016,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.2420167624950409},{"word":"within","start":59.91,"end":60.23,"confidence":0.97509766,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.2149222493171692},{"word":"this","start":60.23,"end":60.55,"confidence":0.98095703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.29252442717552185},{"word":"day","start":60.55,"end":61.05,"confidence":0.9152832,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.21791180968284607},{"word":"sorry","start":66.229996,"end":66.729996,"confidence":0.6496582,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.06946825981140137},{"word":"hello","start":67.40501,"end":67.90501,"confidence":0.9477539,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":-0.04752394929528237},{"word":"can","start":72.845,"end":73.165,"confidence":0.9013672,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.035620588809251785},{"word":"you","start":73.165,"end":73.245,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02427801489830017},{"word":"access","start":73.245,"end":73.645004,"confidence":1.0,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.0338451974093914},{"word":"your","start":73.645004,"end":73.885,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.011279985308647156},{"word":"customer","start":73.885,"end":74.365005,"confidence":0.99902344,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.0038699209690093994},{"word":"portal","start":74.365005,"end":74.865005,"confidence":0.9790039,"punctuated_word":"portal?","sentiment":"neutral","sentiment_score":-0.00763605535030365},{"word":"because","start":75.405,"end":75.805,"confidence":0.97509766,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0285408366471529},{"word":"there","start":75.805,"end":76.125,"confidence":0.99609375,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.007270731031894684},{"word":"you'll","start":76.125,"end":76.445,"confidence":0.8234863,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":-0.005579409655183554},{"word":"see","start":76.445,"end":76.685005,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.001573864370584488},{"word":"the","start":76.685005,"end":77.08501,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.016179721802473068},{"word":"invoice","start":77.08501,"end":77.58501,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.016223564743995667},{"word":"and","start":78.205,"end":78.705,"confidence":0.93847656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.027979116886854172},{"word":"can","start":79.700005,"end":79.94,"confidence":0.98095703,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02567857690155506},{"word":"make","start":79.94,"end":80.100006,"confidence":0.8017578,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.1640569567680359},{"word":"a","start":80.100006,"end":80.26,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.19779838621616364},{"word":"payment","start":80.26,"end":80.740005,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1993253231048584},{"word":"there","start":80.740005,"end":81.240005,"confidence":0.9975586,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.2148597538471222},{"word":"yeah","start":88.740005,"end":89.060005,"confidence":0.8417969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.059562020003795624},{"word":"because","start":89.060005,"end":89.560005,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.0831848531961441},{"word":"the","start":90.740005,"end":90.98,"confidence":0.88964844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1398821771144867},{"word":"upfront","start":90.98,"end":91.46001,"confidence":0.9013672,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":-0.09428074210882188},{"word":"payment","start":91.46001,"end":91.86,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.08289145678281784},{"word":"that","start":91.86,"end":92.020004,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1384771168231964},{"word":"you","start":92.020004,"end":92.18,"confidence":0.99121094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09118042141199112},{"word":"settled","start":92.18,"end":92.58,"confidence":0.99316406,"punctuated_word":"settled","sentiment":"neutral","sentiment_score":-0.029969915747642517},{"word":"yesterday","start":92.58,"end":93.08,"confidence":0.97631836,"punctuated_word":"yesterday,","sentiment":"neutral","sentiment_score":-0.08952568471431732},{"word":"that","start":93.22,"end":93.46001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1150767058134079},{"word":"is","start":93.46001,"end":93.700005,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09858232736587524},{"word":"for","start":93.700005,"end":94.020004,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09864504635334016},{"word":"the","start":94.020004,"end":94.340004,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0585806705057621},{"word":"plan","start":94.340004,"end":94.82,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.04406169801950455},{"word":"only","start":94.82,"end":95.32,"confidence":0.8742676,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":-0.10143525153398514},{"word":"the","start":95.415,"end":95.915,"confidence":0.6328125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08089964836835861},{"word":"67.95","start":96.695,"end":98.475,"confidence":0.96591794,"punctuated_word":"67.95.","sentiment":"neutral","sentiment_score":-0.052070003002882},{"word":"mhmm","start":100.135,"end":100.635,"confidence":0.99902344,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.021487046033143997},{"word":"and","start":102.775,"end":103.175,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02757202833890915},{"word":"there's","start":103.175,"end":103.675,"confidence":0.6710205,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.0035225222818553448},{"word":"yeah","start":104.135,"end":104.455,"confidence":0.9091797,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.018733205273747444},{"word":"there's","start":104.455,"end":104.855,"confidence":0.9748535,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.05271412432193756},{"word":"no","start":104.855,"end":105.095,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.1254604160785675},{"word":"payment","start":105.095,"end":105.495,"confidence":0.9980469,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.1978508234024048},{"word":"for","start":105.495,"end":105.655,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1669270247220993},{"word":"the","start":105.655,"end":106.055,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16111445426940918},{"word":"postage","start":106.055,"end":106.555,"confidence":0.78759766,"punctuated_word":"postage","sentiment":"neutral","sentiment_score":-0.17057740688323977},{"word":"yet","start":106.935,"end":107.335,"confidence":0.99316406,"punctuated_word":"yet","sentiment":"neutral","sentiment_score":-0.23290319740772247},{"word":"for","start":107.335,"end":107.575,"confidence":0.8852539,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.19416910409927368},{"word":"the","start":107.575,"end":107.735,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11292969435453416},{"word":"shipping","start":107.735,"end":108.215,"confidence":1.0,"punctuated_word":"shipping","sentiment":"neutral","sentiment_score":-0.14741775393486023},{"word":"fee","start":108.215,"end":108.715,"confidence":0.9387207,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.08758479356765747},{"word":"yes","start":110.47,"end":110.97,"confidence":0.9448242,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11777280271053314},{"word":"yeah","start":112.87,"end":113.19,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06509649008512497},{"word":"i'm","start":113.19,"end":113.43,"confidence":0.9875488,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.007486385758966208},{"word":"sorry","start":113.43,"end":113.93,"confidence":0.94433594,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.025719035416841507},{"word":"i","start":114.15,"end":114.39,"confidence":0.9580078,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03414712846279144},{"word":"forgot","start":114.39,"end":114.87,"confidence":0.90283203,"punctuated_word":"forgot","sentiment":"neutral","sentiment_score":-0.0432940348982811},{"word":"to","start":114.87,"end":115.270004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.039030496031045914},{"word":"mention","start":115.270004,"end":115.670006,"confidence":0.94140625,"punctuated_word":"mention","sentiment":"neutral","sentiment_score":-0.023743528872728348},{"word":"it","start":115.670006,"end":115.91,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.010701343417167664},{"word":"also","start":115.91,"end":116.23,"confidence":0.97509766,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.038068030029535294},{"word":"yesterday","start":116.23,"end":116.73,"confidence":0.9980469,"punctuated_word":"yesterday.","sentiment":"neutral","sentiment_score":-0.010170649737119676},{"word":"actually","start":127.195,"end":127.695,"confidence":0.76904297,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.03931690007448197},{"word":"just","start":128.075,"end":128.395,"confidence":0.5385742,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.030800651758909225},{"word":"need","start":128.395,"end":128.55501,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.04619057476520538},{"word":"to","start":128.55501,"end":128.715,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05775880441069603},{"word":"wait","start":128.715,"end":128.955,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.07570535689592361},{"word":"for","start":128.955,"end":129.115,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07987649738788605},{"word":"the","start":129.115,"end":129.355,"confidence":0.8598633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0752546638250351},{"word":"router","start":129.355,"end":129.855,"confidence":1.0,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.07327237725257874},{"word":"because","start":131.115,"end":131.595,"confidence":0.5404053,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.02956310659646988},{"word":"yeah","start":131.595,"end":131.91501,"confidence":0.8786621,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.07030301541090012},{"word":"that's","start":131.91501,"end":132.235,"confidence":0.9807129,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.12027305364608765},{"word":"where","start":132.235,"end":132.475,"confidence":0.53515625,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.11864776164293288},{"word":"yeah","start":135.595,"end":135.91501,"confidence":0.8239746,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.015028349123895168},{"word":"because","start":135.91501,"end":136.41501,"confidence":0.9902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.023488137871026993},{"word":"this","start":136.955,"end":137.115,"confidence":0.94970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0329340398311615},{"word":"is","start":137.115,"end":137.275,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.030551929026842117},{"word":"a","start":137.275,"end":137.435,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.020863033831119537},{"word":"standard","start":137.435,"end":137.935,"confidence":1.0,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.016743578016757965},{"word":"postage","start":138.075,"end":138.575,"confidence":0.9147949,"punctuated_word":"postage.","sentiment":"neutral","sentiment_score":-0.02733835391700268},{"word":"we","start":139.40999,"end":139.48999,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.015129176899790764},{"word":"need","start":139.48999,"end":139.73,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.018936732783913612},{"word":"to","start":139.73,"end":139.89,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.030213285237550735},{"word":"wait","start":139.89,"end":140.37,"confidence":0.9980469,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.02850547805428505},{"word":"three","start":140.37,"end":140.60999,"confidence":0.98828125,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.03294043615460396},{"word":"to","start":140.60999,"end":140.76999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.049752961844205856},{"word":"five","start":140.76999,"end":141.09,"confidence":1.0,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.03436996787786484},{"word":"business","start":141.09,"end":141.40999,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.043227579444646835},{"word":"days","start":141.40999,"end":141.90999,"confidence":0.77490234,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.0433674156665802},{"word":"probably","start":142.53,"end":143.03,"confidence":0.9589844,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.07205045223236084},{"word":"next","start":143.09,"end":143.40999,"confidence":0.93408203,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.026076167821884155},{"word":"week","start":143.40999,"end":143.90999,"confidence":0.99902344,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.01972084678709507},{"word":"alright","start":145.81,"end":146.31,"confidence":0.7602539,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03405740484595299},{"word":"yeah","start":154.66501,"end":155.16501,"confidence":0.99658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.003326987847685814},{"word":"actually","start":155.38501,"end":155.88501,"confidence":0.8474121,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.0500216968357563},{"word":"about","start":156.02501,"end":156.425,"confidence":0.93847656,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.09140704572200777},{"word":"that","start":156.425,"end":156.925,"confidence":0.89697266,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.08344663679599762},{"word":"they","start":157.145,"end":157.38501,"confidence":0.8964844,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.1642499417066574},{"word":"didn't","start":157.38501,"end":157.88501,"confidence":0.99365234,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.21302619576454165},{"word":"haven't","start":158.345,"end":158.745,"confidence":0.99853516,"punctuated_word":"haven't","sentiment":"neutral","sentiment_score":-0.22991320490837097},{"word":"updated","start":158.745,"end":159.245,"confidence":0.99902344,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":-0.18837818503379825},{"word":"the","start":159.30501,"end":159.465,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2089003622531891},{"word":"website","start":159.465,"end":159.965,"confidence":1.0,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.22722649574279785},{"word":"yet","start":160.185,"end":160.505,"confidence":0.90625,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.2004431188106537},{"word":"that's","start":160.505,"end":160.825,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.11108441650867462},{"word":"why","start":160.825,"end":161.325,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.10829199105501176},{"word":"it's","start":161.545,"end":161.785,"confidence":0.9904785,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09462349116802216},{"word":"still","start":161.785,"end":162.105,"confidence":0.84716797,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.09833040833473206},{"word":"free","start":162.105,"end":162.345,"confidence":0.6381836,"punctuated_word":"free","sentiment":"neutral","sentiment_score":-0.08297225087881088},{"word":"postage","start":162.345,"end":162.845,"confidence":0.9921875,"punctuated_word":"postage","sentiment":"neutral","sentiment_score":-0.09673993289470673},{"word":"at","start":164.985,"end":165.145,"confidence":0.91015625,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.020057547837495804},{"word":"the","start":165.145,"end":165.225,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027108803391456604},{"word":"website","start":165.225,"end":165.725,"confidence":1.0,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":-0.022076968103647232},{"word":"you","start":172.59,"end":172.83,"confidence":0.609375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.1487208753824234},{"word":"need","start":172.83,"end":172.99,"confidence":0.98291016,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.14941315352916718},{"word":"to","start":172.99,"end":173.23,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.18418999016284943},{"word":"settle","start":173.23,"end":173.63,"confidence":0.99609375,"punctuated_word":"settle","sentiment":"neutral","sentiment_score":-0.17539244890213013},{"word":"first","start":173.63,"end":173.95,"confidence":0.9716797,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.2180926948785782},{"word":"the","start":173.95,"end":174.11,"confidence":0.94384766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.193680539727211},{"word":"delivery","start":174.11,"end":174.61,"confidence":0.99609375,"punctuated_word":"delivery","sentiment":"neutral","sentiment_score":-0.20325686037540436},{"word":"fee","start":174.67,"end":174.91,"confidence":0.99316406,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.1818782091140747},{"word":"before","start":174.91,"end":175.31,"confidence":0.99902344,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.15494343638420105},{"word":"we","start":175.31,"end":175.47,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1563371568918228},{"word":"send","start":175.47,"end":175.71,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.13573095202445984},{"word":"the","start":175.71,"end":175.79001,"confidence":0.97265625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13805091381072998},{"word":"router","start":175.79001,"end":176.29001,"confidence":0.904541,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":-0.07963976263999939},{"word":"mhmm","start":177.39,"end":177.89,"confidence":0.9445801,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.031710147857666016},{"word":"yeah","start":179.47,"end":179.95,"confidence":0.98535156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11646921932697296},{"word":"okay","start":179.95,"end":180.45,"confidence":0.99365234,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.22027096152305603},{"word":"sure","start":181.07,"end":181.39,"confidence":0.75683594,"punctuated_word":"Sure.","sentiment":"positive","sentiment_score":0.3865587115287781},{"word":"thank","start":181.39,"end":181.71,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5229132771492004},{"word":"you","start":181.71,"end":182.21,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4766796231269837},{"word":"yeah","start":182.35,"end":182.83,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.205291211605072},{"word":"okay","start":182.83,"end":183.15001,"confidence":0.9628906,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1516609787940979},{"word":"bye","start":183.15001,"end":183.65001,"confidence":0.84277344,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08387594670057297}],"paragraphs":{"transcript":"\nYes. Hello. Good morning. This is Maureen from Ertos Tax Support. Yeah.\n\nAm I speaking with Patrick? Yeah. So we just wanted to inform you that the service is already activated at the address, but our back end team informed us that there is a delivery fee charge, which is $20 plus GST. Yeah. So kindly settle that delivery fee for us to send the router to Tel Aviv.\n\nActually, our accounts department already sent the invoice, and I think I can you can also see that on your customer portal. Yeah. So once the payment is settled, it will notify us, then we'll send their order within this day. Sorry? Hello?\n\nCan you access your customer portal? Because there you'll see the invoice and can make a payment there. Yeah. Because the upfront payment that you settled yesterday, that is for the plan only, the 67.95. Mhmm.\n\nAnd there's yeah. There's no payment for the postage yet for the shipping fee. Yes. Yeah. I'm sorry.\n\nI forgot to mention it also yesterday. Actually, just need to wait for the router because, yeah, that's where yeah. Because this is a standard postage. We need to wait three to five business days, probably next week. Alright.\n\nYeah. Actually, about that, they didn't haven't updated the website yet. That's why it's still free postage at the website. You need to settle first the delivery fee before we send the router. Mhmm.\n\nYeah. Okay. Sure. Thank you. Yeah.\n\nOkay. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":0.09423580765724182},{"text":"Hello.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.12655046582221985},{"text":"Good morning.","start":3.04,"end":3.78,"sentiment":"positive","sentiment_score":0.42279350757598877},{"text":"This is Maureen from Ertos Tax Support.","start":3.84,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.30111706469740185},{"text":"Yeah.","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":0.07874763756990433}],"sentiment":"neutral","sentiment_score":0.2710783649235964,"num_words":12,"start":2.0,"end":7.04},{"sentences":[{"text":"Am I speaking with Patrick?","start":7.04,"end":8.42,"sentiment":"neutral","sentiment_score":0.040830690413713455},{"text":"Yeah.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.038121163845062256},{"text":"So we just wanted to inform you that the service is already activated at the address, but our back end team informed us that there is a delivery fee charge, which is $20 plus GST.","start":11.679999,"end":27.724998,"sentiment":"neutral","sentiment_score":-0.02953357792326382},{"text":"Yeah.","start":29.58,"end":30.06,"sentiment":"neutral","sentiment_score":0.05350121110677719},{"text":"So kindly settle that delivery fee for us to send the router to Tel Aviv.","start":30.06,"end":37.12,"sentiment":"neutral","sentiment_score":0.07620301942030588}],"sentiment":"neutral","sentiment_score":0.007107822649311601,"num_words":57,"start":7.04,"end":37.12},{"sentences":[{"text":"Actually, our accounts department already sent the invoice, and I think I can you can also see that on your customer portal.","start":40.915,"end":51.254997,"sentiment":"neutral","sentiment_score":0.06784688376567581},{"text":"Yeah.","start":54.195,"end":54.695,"sentiment":"neutral","sentiment_score":0.14864622056484222},{"text":"So once the payment is settled, it will notify us, then we'll send their order within this day.","start":55.19,"end":61.05,"sentiment":"neutral","sentiment_score":0.22446944399012458},{"text":"Sorry?","start":66.229996,"end":66.729996,"sentiment":"neutral","sentiment_score":-0.06946825981140137},{"text":"Hello?","start":67.40501,"end":67.90501,"sentiment":"neutral","sentiment_score":-0.04752394929528237}],"sentiment":"neutral","sentiment_score":0.12941245223547138,"num_words":43,"start":40.915,"end":67.90501},{"sentences":[{"text":"Can you access your customer portal?","start":72.845,"end":74.865005,"sentiment":"neutral","sentiment_score":-0.01813165346781413},{"text":"Because there you'll see the invoice and can make a payment there.","start":75.405,"end":81.240005,"sentiment":"neutral","sentiment_score":-0.0754221868313228},{"text":"Yeah.","start":88.740005,"end":89.060005,"sentiment":"neutral","sentiment_score":-0.059562020003795624},{"text":"Because the upfront payment that you settled yesterday, that is for the plan only, the 67.95.","start":89.060005,"end":98.475,"sentiment":"neutral","sentiment_score":-0.08742148242890835},{"text":"Mhmm.","start":100.135,"end":100.635,"sentiment":"neutral","sentiment_score":-0.021487046033143997}],"sentiment":"neutral","sentiment_score":-0.06926802632450643,"num_words":36,"start":72.845,"end":100.635},{"sentences":[{"text":"And there's yeah.","start":102.775,"end":104.455,"sentiment":"neutral","sentiment_score":0.016609251964837313},{"text":"There's no payment for the postage yet for the shipping fee.","start":104.455,"end":108.715,"sentiment":"neutral","sentiment_score":-0.14996807209470056},{"text":"Yes.","start":110.47,"end":110.97,"sentiment":"neutral","sentiment_score":0.11777280271053314},{"text":"Yeah.","start":112.87,"end":113.19,"sentiment":"neutral","sentiment_score":0.06509649008512497},{"text":"I'm sorry.","start":113.19,"end":113.93,"sentiment":"neutral","sentiment_score":-0.00911632482893765}],"sentiment":"neutral","sentiment_score":-0.07973246633385618,"num_words":18,"start":102.775,"end":113.93},{"sentences":[{"text":"I forgot to mention it also yesterday.","start":114.15,"end":116.73,"sentiment":"neutral","sentiment_score":-0.028450744492667063},{"text":"Actually, just need to wait for the router because, yeah, that's where yeah.","start":127.195,"end":135.91501,"sentiment":"neutral","sentiment_score":-0.0639993163685386},{"text":"Because this is a standard postage.","start":135.91501,"end":138.575,"sentiment":"neutral","sentiment_score":-0.025319845415651798},{"text":"We need to wait three to five business days, probably next week.","start":139.40999,"end":143.90999,"sentiment":"neutral","sentiment_score":-0.03452420840039849},{"text":"Alright.","start":145.81,"end":146.31,"sentiment":"neutral","sentiment_score":0.03405740484595299}],"sentiment":"neutral","sentiment_score":-0.04008457673570284,"num_words":39,"start":114.15,"end":146.31},{"sentences":[{"text":"Yeah.","start":154.66501,"end":155.16501,"sentiment":"neutral","sentiment_score":-0.003326987847685814},{"text":"Actually, about that, they didn't haven't updated the website yet.","start":155.38501,"end":160.505,"sentiment":"neutral","sentiment_score":-0.16570128835737705},{"text":"That's why it's still free postage at the website.","start":160.505,"end":165.725,"sentiment":"neutral","sentiment_score":-0.0734762011302842},{"text":"You need to settle first the delivery fee before we send the router.","start":172.59,"end":176.29001,"sentiment":"neutral","sentiment_score":-0.16302515337100396},{"text":"Mhmm.","start":177.39,"end":177.89,"sentiment":"neutral","sentiment_score":0.031710147857666016}],"sentiment":"neutral","sentiment_score":-0.12968360375174703,"num_words":34,"start":154.66501,"end":177.89},{"sentences":[{"text":"Yeah.","start":179.47,"end":179.95,"sentiment":"neutral","sentiment_score":0.11646921932697296},{"text":"Okay.","start":179.95,"end":180.45,"sentiment":"neutral","sentiment_score":0.22027096152305603},{"text":"Sure.","start":181.07,"end":181.39,"sentiment":"positive","sentiment_score":0.3865587115287781},{"text":"Thank you.","start":181.39,"end":182.21,"sentiment":"positive","sentiment_score":0.49979645013809204},{"text":"Yeah.","start":182.35,"end":182.83,"sentiment":"neutral","sentiment_score":0.205291211605072}],"sentiment":"neutral","sentiment_score":0.32136383404334384,"num_words":6,"start":179.47,"end":182.83},{"sentences":[{"text":"Okay.","start":182.83,"end":183.15001,"sentiment":"neutral","sentiment_score":0.1516609787940979},{"text":"Bye.","start":183.15001,"end":183.65001,"sentiment":"neutral","sentiment_score":-0.08387594670057297}],"sentiment":"neutral","sentiment_score":0.033892516046762466,"num_words":2,"start":182.83,"end":183.65001}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Yes. Yes. You're speaking with Patrick. Yeah. Yep. Yeah. Okay. Yeah. Do you want me to pay for that now on the phone? Okay. Okay. How do I pay for it? Hold on. Like, how do I pay for it? Do they send me an email? Or Because why did why didn't why didn't they charge me when I bought the Internet? Because I already paid $67.95 or something. Yeah. Yeah. Okay. I'll do that now then. Okay. I thought it'll be included under one thing. That's okay. So I can I have to wait for the router to come or I have to go and purchase the router, right, to start using the Internet? Okay. But it won't it won't come it won't come today, though, will it? Yeah. Because it even said when I selected it, it said express postage is $25. Standard postage is free. Okay. Well, can you guys can you guys send it, or you just won't send it until I pay you? Okay. Okay. I'll do that now. Thank you. Bye bye.","confidence":0.9951172,"words":[{"word":"hello","start":0.32,"end":0.82,"confidence":0.9604492,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.021429041400551796},{"word":"yes","start":5.52,"end":6.02,"confidence":0.8691406,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2808054983615875},{"word":"yes","start":8.72,"end":9.12,"confidence":0.9951172,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0540308952331543},{"word":"yes","start":9.12,"end":9.28,"confidence":0.97094727,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.06914138048887253},{"word":"you're","start":9.28,"end":9.5199995,"confidence":0.96777344,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.06047055125236511},{"word":"speaking","start":9.5199995,"end":9.76,"confidence":0.99902344,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.041483160108327866},{"word":"with","start":9.76,"end":9.92,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05310516059398651},{"word":"patrick","start":9.92,"end":10.4,"confidence":0.99072266,"punctuated_word":"Patrick.","sentiment":"neutral","sentiment_score":0.08823272585868835},{"word":"yeah","start":10.4,"end":10.9,"confidence":0.7844238,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.059643663465976715},{"word":"yep","start":18.994999,"end":19.494999,"confidence":0.97265625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.02985202334821224},{"word":"yeah","start":28.529999,"end":28.77,"confidence":0.75512695,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005033379420638084},{"word":"okay","start":28.77,"end":29.17,"confidence":0.74401855,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01809619553387165},{"word":"yeah","start":29.17,"end":29.67,"confidence":0.7746582,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.035089582204818726},{"word":"do","start":35.57,"end":35.809998,"confidence":0.44628906,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.00490269809961319},{"word":"you","start":35.809998,"end":35.89,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02555868774652481},{"word":"want","start":35.89,"end":36.05,"confidence":0.99902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.029766496270895004},{"word":"me","start":36.05,"end":36.21,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.005720861256122589},{"word":"to","start":36.21,"end":36.37,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007133111357688904},{"word":"pay","start":36.37,"end":36.53,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.027380123734474186},{"word":"for","start":36.53,"end":36.69,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.018176689743995667},{"word":"that","start":36.69,"end":36.93,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.019664231687784195},{"word":"now","start":36.93,"end":37.17,"confidence":0.99609375,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.021739687770605087},{"word":"on","start":37.17,"end":37.329998,"confidence":0.9536133,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.027198713272809982},{"word":"the","start":37.329998,"end":37.489998,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03545767441391945},{"word":"phone","start":37.489998,"end":37.989998,"confidence":0.99560547,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":0.032998040318489075},{"word":"okay","start":45.855,"end":46.355,"confidence":0.9597168,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0885271355509758},{"word":"okay","start":52.655,"end":53.155,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11437812447547913},{"word":"how","start":61.0,"end":61.16,"confidence":0.5576172,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.04064928740262985},{"word":"do","start":61.16,"end":61.28,"confidence":0.94628906,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.01846710592508316},{"word":"i","start":61.28,"end":61.4,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03427553549408913},{"word":"pay","start":61.4,"end":61.64,"confidence":0.9951172,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.03919757157564163},{"word":"for","start":61.64,"end":62.14,"confidence":0.9970703,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05200311914086342},{"word":"it","start":65.08,"end":65.48,"confidence":0.99316406,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.020381856709718704},{"word":"hold","start":65.48,"end":65.8,"confidence":0.98535156,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.0342993438243866},{"word":"on","start":65.8,"end":66.28,"confidence":0.99194336,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.029994092881679535},{"word":"like","start":66.28,"end":66.78,"confidence":0.90527344,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.0634542852640152},{"word":"how","start":67.24,"end":67.48,"confidence":0.9902344,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.05582225322723389},{"word":"do","start":67.48,"end":67.64,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06471733748912811},{"word":"i","start":67.64,"end":67.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06482462584972382},{"word":"pay","start":67.72,"end":67.96,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.04132731631398201},{"word":"for","start":67.96,"end":68.04,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02771691232919693},{"word":"it","start":68.04,"end":68.12,"confidence":0.9946289,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.036643583327531815},{"word":"do","start":68.12,"end":68.28,"confidence":0.9770508,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.0479399636387825},{"word":"they","start":68.28,"end":68.44,"confidence":0.9790039,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.04057525470852852},{"word":"send","start":68.44,"end":68.68,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.027609068900346756},{"word":"me","start":68.68,"end":68.840004,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.045222267508506775},{"word":"an","start":68.840004,"end":69.0,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03452058136463165},{"word":"email","start":69.0,"end":69.48,"confidence":0.8937988,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":-0.036956798285245895},{"word":"or","start":69.48,"end":69.98,"confidence":0.6328125,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.02691364288330078},{"word":"because","start":79.875,"end":80.275,"confidence":0.9951172,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.06731978058815002},{"word":"why","start":80.275,"end":80.435005,"confidence":0.9550781,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2539641261100769},{"word":"did","start":80.435005,"end":80.55501,"confidence":0.32739258,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.23173639178276065},{"word":"why","start":80.675,"end":80.915,"confidence":0.9970703,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.23214568197727203},{"word":"didn't","start":80.915,"end":81.235,"confidence":0.9995117,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.18436044454574585},{"word":"why","start":81.235,"end":81.395004,"confidence":0.99121094,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.21785888075828552},{"word":"didn't","start":81.395004,"end":81.635,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.22764435410499573},{"word":"they","start":81.635,"end":81.875,"confidence":0.99609375,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.28941139578819275},{"word":"charge","start":81.875,"end":82.195,"confidence":0.99609375,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.24334311485290527},{"word":"me","start":82.195,"end":82.275,"confidence":0.9980469,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.34027954936027527},{"word":"when","start":82.275,"end":82.515,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.2676006257534027},{"word":"i","start":82.515,"end":82.595,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22952395677566528},{"word":"bought","start":82.595,"end":82.83501,"confidence":0.9980469,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":-0.18378156423568728},{"word":"the","start":82.83501,"end":82.995,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19424185156822205},{"word":"internet","start":82.995,"end":83.475006,"confidence":0.97265625,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.18537947535514832},{"word":"because","start":83.475006,"end":83.715004,"confidence":0.98291016,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.19869403541088104},{"word":"i","start":83.715004,"end":83.795,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29687580466270447},{"word":"already","start":83.795,"end":84.115005,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.2526437044143677},{"word":"paid","start":84.115005,"end":84.355,"confidence":1.0,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.2326263338327408},{"word":"$67.95","start":84.355,"end":85.875,"confidence":0.9987793,"punctuated_word":"$67.95","sentiment":"neutral","sentiment_score":-0.21763476729393005},{"word":"or","start":85.875,"end":86.035,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.24645809829235077},{"word":"something","start":86.035,"end":86.535,"confidence":0.9970703,"punctuated_word":"something.","sentiment":"neutral","sentiment_score":-0.19483241438865664},{"word":"yeah","start":95.92,"end":96.42,"confidence":0.9511719,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.051068320870399475},{"word":"yeah","start":98.88,"end":99.345,"confidence":0.90478516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.020216649398207664},{"word":"okay","start":101.105,"end":101.605,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013340800069272518},{"word":"i'll","start":102.385,"end":102.545,"confidence":0.91845703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1460072100162506},{"word":"do","start":102.545,"end":102.705,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.12922772765159607},{"word":"that","start":102.705,"end":102.945,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11283405125141144},{"word":"now","start":102.945,"end":103.185,"confidence":1.0,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.002207590267062187},{"word":"then","start":103.185,"end":103.685,"confidence":0.9914551,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.003203767351806164},{"word":"okay","start":109.265,"end":109.665,"confidence":0.84887695,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0556601844727993},{"word":"i","start":109.665,"end":109.825,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05961398035287857},{"word":"thought","start":109.825,"end":110.065,"confidence":1.0,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":0.058161236345767975},{"word":"it'll","start":110.065,"end":110.385,"confidence":0.7277832,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.08462052047252655},{"word":"be","start":110.385,"end":110.785,"confidence":0.75683594,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08334372937679291},{"word":"included","start":110.785,"end":111.265,"confidence":1.0,"punctuated_word":"included","sentiment":"neutral","sentiment_score":0.14456547796726227},{"word":"under","start":111.265,"end":111.505005,"confidence":0.7519531,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.12328272312879562},{"word":"one","start":111.505005,"end":111.825,"confidence":0.99609375,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.11973004043102264},{"word":"thing","start":111.825,"end":112.325,"confidence":0.986084,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":0.10522635281085968},{"word":"that's","start":117.34,"end":117.58,"confidence":0.89819336,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.15593010187149048},{"word":"okay","start":117.58,"end":118.08,"confidence":0.99902344,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.12398765236139296},{"word":"so","start":118.38,"end":118.88,"confidence":0.9863281,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02670954167842865},{"word":"i","start":119.26,"end":119.5,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03890875726938248},{"word":"can","start":119.5,"end":119.659996,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03502960503101349},{"word":"i","start":119.82,"end":119.979996,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026058372110128403},{"word":"have","start":119.979996,"end":120.14,"confidence":0.9790039,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.009008165448904036},{"word":"to","start":120.14,"end":120.299995,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021334923803806305},{"word":"wait","start":120.299995,"end":120.54,"confidence":1.0,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.034555383026599884},{"word":"for","start":120.54,"end":120.7,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04433171823620796},{"word":"the","start":120.7,"end":120.78,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0014486610889434814},{"word":"router","start":120.78,"end":121.26,"confidence":0.9980469,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.008871190249919891},{"word":"to","start":121.26,"end":121.34,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026373784989118576},{"word":"come","start":121.34,"end":121.84,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.01706194132566452},{"word":"or","start":121.9,"end":122.14,"confidence":0.49414062,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.042589377611875534},{"word":"i","start":122.14,"end":122.22,"confidence":0.7602539,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.034968193620443344},{"word":"have","start":122.22,"end":122.38,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05598593130707741},{"word":"to","start":122.38,"end":122.46,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02165887877345085},{"word":"go","start":122.46,"end":122.54,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.023253299295902252},{"word":"and","start":122.54,"end":122.78,"confidence":0.90625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.002253033220767975},{"word":"purchase","start":122.78,"end":123.18,"confidence":0.9980469,"punctuated_word":"purchase","sentiment":"neutral","sentiment_score":-0.008303202688694},{"word":"the","start":123.18,"end":123.34,"confidence":0.3112793,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04758685827255249},{"word":"router","start":123.34,"end":123.659996,"confidence":0.84106445,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.03081599995493889},{"word":"right","start":123.659996,"end":123.979996,"confidence":0.984375,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.027453375980257988},{"word":"to","start":123.979996,"end":124.14,"confidence":0.8886719,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.011863943189382551},{"word":"start","start":124.14,"end":124.38,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.029707245528697968},{"word":"using","start":124.38,"end":124.7,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.04609745368361473},{"word":"the","start":124.7,"end":124.78,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.007396433502435684},{"word":"internet","start":124.78,"end":125.28,"confidence":0.8937988,"punctuated_word":"Internet?","sentiment":"neutral","sentiment_score":-0.005352497100830078},{"word":"okay","start":130.74501,"end":131.24501,"confidence":0.97314453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04585886374115944},{"word":"but","start":131.46501,"end":131.705,"confidence":0.96240234,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.05319003760814667},{"word":"it","start":131.705,"end":131.785,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09676990658044816},{"word":"won't","start":131.785,"end":132.02501,"confidence":0.9980469,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.10954057425260544},{"word":"it","start":132.02501,"end":132.185,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1485809087753296},{"word":"won't","start":132.185,"end":132.425,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.14278851449489594},{"word":"come","start":132.425,"end":132.66501,"confidence":0.9951172,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.14426378905773163},{"word":"it","start":132.66501,"end":132.82501,"confidence":0.99316406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1619688868522644},{"word":"won't","start":132.82501,"end":133.065,"confidence":1.0,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.14312654733657837},{"word":"come","start":133.065,"end":133.30501,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.10185828804969788},{"word":"today","start":133.30501,"end":133.705,"confidence":0.7890625,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.10801224410533904},{"word":"though","start":133.705,"end":133.865,"confidence":0.9440918,"punctuated_word":"though,","sentiment":"neutral","sentiment_score":-0.09725037217140198},{"word":"will","start":133.865,"end":134.10501,"confidence":0.9902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06851204484701157},{"word":"it","start":134.10501,"end":134.60501,"confidence":0.9975586,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":-0.05580146983265877},{"word":"yeah","start":139.545,"end":140.045,"confidence":0.75097656,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0002808300778269768},{"word":"because","start":144.74,"end":145.14,"confidence":0.82177734,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.003267478197813034},{"word":"it","start":145.14,"end":145.3,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.007963135838508606},{"word":"even","start":145.3,"end":145.54001,"confidence":0.99902344,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.009005967527627945},{"word":"said","start":145.54001,"end":145.78,"confidence":0.99902344,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.001703677698969841},{"word":"when","start":145.86,"end":146.02,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.021863453090190887},{"word":"i","start":146.02,"end":146.34,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.026538562029600143},{"word":"selected","start":146.34,"end":146.82,"confidence":0.9970703,"punctuated_word":"selected","sentiment":"neutral","sentiment_score":0.04376986622810364},{"word":"it","start":146.82,"end":146.98001,"confidence":0.9904785,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.03966250270605087},{"word":"it","start":146.98001,"end":147.14,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.031403329223394394},{"word":"said","start":147.14,"end":147.46,"confidence":0.9921875,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.022287901490926743},{"word":"express","start":147.46,"end":147.94,"confidence":0.6430664,"punctuated_word":"express","sentiment":"neutral","sentiment_score":0.022079721093177795},{"word":"postage","start":147.94,"end":148.34,"confidence":0.9970703,"punctuated_word":"postage","sentiment":"neutral","sentiment_score":-0.0010841786861419678},{"word":"is","start":148.34,"end":148.5,"confidence":0.9291992,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0010092593729496002},{"word":"$25","start":148.5,"end":149.38,"confidence":0.94885254,"punctuated_word":"$25.","sentiment":"neutral","sentiment_score":0.009731698781251907},{"word":"standard","start":149.38,"end":149.78,"confidence":0.91748047,"punctuated_word":"Standard","sentiment":"neutral","sentiment_score":0.04542210325598717},{"word":"postage","start":149.78,"end":150.18001,"confidence":0.99609375,"punctuated_word":"postage","sentiment":"neutral","sentiment_score":0.05166003108024597},{"word":"is","start":150.18001,"end":150.42,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04389782249927521},{"word":"free","start":150.42,"end":150.92,"confidence":0.9797363,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.03886589035391808},{"word":"okay","start":163.775,"end":164.275,"confidence":0.94799805,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.03093763440847397},{"word":"well","start":165.055,"end":165.295,"confidence":0.98046875,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":-0.0192054882645607},{"word":"can","start":165.295,"end":165.535,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.020980313420295715},{"word":"you","start":165.535,"end":165.69499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0039831846952438354},{"word":"guys","start":165.69499,"end":166.095,"confidence":0.9980469,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.007336512207984924},{"word":"can","start":166.095,"end":166.33499,"confidence":0.9951172,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.004348009824752808},{"word":"you","start":166.33499,"end":166.495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0007388107478618622},{"word":"guys","start":166.495,"end":166.815,"confidence":1.0,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.01726013422012329},{"word":"send","start":166.815,"end":167.055,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.020859379321336743},{"word":"it","start":167.055,"end":167.295,"confidence":0.6903076,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.01742132194340229},{"word":"or","start":167.295,"end":167.535,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06954658031463623},{"word":"you","start":167.535,"end":167.69499,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1247137039899826},{"word":"just","start":167.69499,"end":167.855,"confidence":0.8540039,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.1197081208229065},{"word":"won't","start":167.855,"end":168.015,"confidence":0.8391113,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.09222689270973206},{"word":"send","start":168.015,"end":168.255,"confidence":0.9838867,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.08565476536750793},{"word":"it","start":168.255,"end":168.415,"confidence":0.96240234,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.07641305029392242},{"word":"until","start":168.415,"end":168.655,"confidence":0.91015625,"punctuated_word":"until","sentiment":"neutral","sentiment_score":-0.16172675788402557},{"word":"i","start":168.655,"end":168.735,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12659852206707},{"word":"pay","start":168.735,"end":168.97499,"confidence":0.9970703,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.12089451402425766},{"word":"you","start":168.97499,"end":169.47499,"confidence":0.96069336,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.07777184247970581},{"word":"okay","start":176.48001,"end":176.98001,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005337366834282875},{"word":"okay","start":177.04001,"end":177.54001,"confidence":0.9802246,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.013139843940734863},{"word":"i'll","start":177.6,"end":177.92,"confidence":0.93481445,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.08192303776741028},{"word":"do","start":177.92,"end":178.08,"confidence":0.9951172,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.048022203147411346},{"word":"that","start":178.08,"end":178.32,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04946473240852356},{"word":"now","start":178.32,"end":178.82,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.05461186170578003},{"word":"thank","start":181.04001,"end":181.36,"confidence":0.9003906,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4931861460208893},{"word":"you","start":181.36,"end":181.86,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3874972462654114},{"word":"bye","start":182.56,"end":182.88,"confidence":0.6772461,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1781378984451294},{"word":"bye","start":182.88,"end":183.38,"confidence":0.9914551,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.05895332619547844}],"paragraphs":{"transcript":"\nHello? Yes. Yes. Yes. You're speaking with Patrick.\n\nYeah. Yep. Yeah. Okay. Yeah.\n\nDo you want me to pay for that now on the phone? Okay. Okay. How do I pay for it? Hold on.\n\nLike, how do I pay for it? Do they send me an email? Or Because why did why didn't why didn't they charge me when I bought the Internet? Because I already paid $67.95 or something. Yeah.\n\nYeah. Okay. I'll do that now then. Okay. I thought it'll be included under one thing.\n\nThat's okay. So I can I have to wait for the router to come or I have to go and purchase the router, right, to start using the Internet? Okay. But it won't it won't come it won't come today, though, will it? Yeah.\n\nBecause it even said when I selected it, it said express postage is $25. Standard postage is free. Okay. Well, can you guys can you guys send it, or you just won't send it until I pay you? Okay.\n\nOkay. I'll do that now. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.021429041400551796},{"text":"Yes.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.2808054983615875},{"text":"Yes.","start":8.72,"end":9.12,"sentiment":"neutral","sentiment_score":0.0540308952331543},{"text":"Yes.","start":9.12,"end":9.28,"sentiment":"neutral","sentiment_score":0.06914138048887253},{"text":"You're speaking with Patrick.","start":9.28,"end":10.4,"sentiment":"neutral","sentiment_score":0.06082289945334196}],"sentiment":"neutral","sentiment_score":0.08358730166219175,"num_words":8,"start":0.32,"end":10.4},{"sentences":[{"text":"Yeah.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.059643663465976715},{"text":"Yep.","start":18.994999,"end":19.494999,"sentiment":"neutral","sentiment_score":-0.02985202334821224},{"text":"Yeah.","start":28.529999,"end":28.77,"sentiment":"neutral","sentiment_score":-0.005033379420638084},{"text":"Okay.","start":28.77,"end":29.17,"sentiment":"neutral","sentiment_score":0.01809619553387165},{"text":"Yeah.","start":29.17,"end":29.67,"sentiment":"neutral","sentiment_score":0.035089582204818726}],"sentiment":"neutral","sentiment_score":0.015588807687163354,"num_words":5,"start":10.4,"end":29.67},{"sentences":[{"text":"Do you want me to pay for that now on the phone?","start":35.57,"end":37.989998,"sentiment":"neutral","sentiment_score":0.005381537911792596},{"text":"Okay.","start":45.855,"end":46.355,"sentiment":"neutral","sentiment_score":0.0885271355509758},{"text":"Okay.","start":52.655,"end":53.155,"sentiment":"neutral","sentiment_score":0.11437812447547913},{"text":"How do I pay for it?","start":61.0,"end":65.48,"sentiment":"neutral","sentiment_score":0.03416241270800432},{"text":"Hold on.","start":65.48,"end":66.28,"sentiment":"neutral","sentiment_score":-0.032146718353033066}],"sentiment":"neutral","sentiment_score":0.01855294338681481,"num_words":22,"start":35.57,"end":66.28},{"sentences":[{"text":"Like, how do I pay for it?","start":66.28,"end":68.12,"sentiment":"neutral","sentiment_score":-0.05064375911440168},{"text":"Do they send me an email?","start":68.12,"end":69.48,"sentiment":"neutral","sentiment_score":-0.03880398906767368},{"text":"Or Because why did why didn't why didn't they charge me when I bought the Internet?","start":69.48,"end":83.475006,"sentiment":"neutral","sentiment_score":-0.2109690522775054},{"text":"Because I already paid $67.95 or something.","start":83.475006,"end":86.535,"sentiment":"neutral","sentiment_score":-0.2342521654708045},{"text":"Yeah.","start":95.92,"end":96.42,"sentiment":"neutral","sentiment_score":-0.051068320870399475}],"sentiment":"neutral","sentiment_score":-0.15280185307602626,"num_words":37,"start":66.28,"end":96.42},{"sentences":[{"text":"Yeah.","start":98.88,"end":99.345,"sentiment":"neutral","sentiment_score":-0.020216649398207664},{"text":"Okay.","start":101.105,"end":101.605,"sentiment":"neutral","sentiment_score":-0.013340800069272518},{"text":"I'll do that now then.","start":102.385,"end":103.685,"sentiment":"neutral","sentiment_score":0.07781303320080042},{"text":"Okay.","start":109.265,"end":109.665,"sentiment":"neutral","sentiment_score":0.0556601844727993},{"text":"I thought it'll be included under one thing.","start":109.665,"end":112.325,"sentiment":"neutral","sentiment_score":0.09731800761073828}],"sentiment":"neutral","sentiment_score":0.07435699761845171,"num_words":16,"start":98.88,"end":112.325},{"sentences":[{"text":"That's okay.","start":117.34,"end":118.08,"sentiment":"neutral","sentiment_score":0.13995887711644173},{"text":"So I can I have to wait for the router to come or I have to go and purchase the router, right, to start using the Internet?","start":118.38,"end":125.28,"sentiment":"neutral","sentiment_score":0.001992785475320286},{"text":"Okay.","start":130.74501,"end":131.24501,"sentiment":"neutral","sentiment_score":-0.04585886374115944},{"text":"But it won't it won't come it won't come today, though, will it?","start":131.46501,"end":134.60501,"sentiment":"neutral","sentiment_score":-0.11012796799723919},{"text":"Yeah.","start":139.545,"end":140.045,"sentiment":"neutral","sentiment_score":0.0002808300778269768}],"sentiment":"neutral","sentiment_score":-0.02598906035365706,"num_words":44,"start":117.34,"end":140.045},{"sentences":[{"text":"Because it even said when I selected it, it said express postage is $25.","start":144.74,"end":149.38,"sentiment":"neutral","sentiment_score":0.01661910129977124},{"text":"Standard postage is free.","start":149.38,"end":150.92,"sentiment":"neutral","sentiment_score":0.044961461797356606},{"text":"Okay.","start":163.775,"end":164.275,"sentiment":"neutral","sentiment_score":-0.03093763440847397},{"text":"Well, can you guys can you guys send it, or you just won't send it until I pay you?","start":165.055,"end":169.47499,"sentiment":"neutral","sentiment_score":-0.061363699110715014},{"text":"Okay.","start":176.48001,"end":176.98001,"sentiment":"neutral","sentiment_score":0.005337366834282875}],"sentiment":"neutral","sentiment_score":-0.019974289366450064,"num_words":39,"start":144.74,"end":176.98001},{"sentences":[{"text":"Okay.","start":177.04001,"end":177.54001,"sentiment":"neutral","sentiment_score":0.013139843940734863},{"text":"I'll do that now.","start":177.6,"end":178.82,"sentiment":"neutral","sentiment_score":0.0585054587572813},{"text":"Thank you.","start":181.04001,"end":181.86,"sentiment":"positive","sentiment_score":0.44034169614315033},{"text":"Bye bye.","start":182.56,"end":183.38,"sentiment":"neutral","sentiment_score":0.11854561232030392}],"sentiment":"neutral","sentiment_score":0.15165958843297428,"num_words":9,"start":177.04001,"end":183.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning. This is Maureen from\n\nChannel 1: Yes.\n\nChannel 0: Ertos Tax Support. Yeah. Am I speaking with Patrick?\n\nChannel 1: Yes. Yes. You're speaking with Patrick. Yeah.\n\nChannel 0: Yeah. So we just wanted to inform you that the service is already activated at the address, but\n\nChannel 1: Yep.\n\nChannel 0: our back end team informed us that there is a delivery fee charge, which is $20 plus GST.\n\nChannel 1: Yeah. Okay. Yeah.\n\nChannel 0: Yeah. So kindly settle that delivery fee for us to send the router\n\nChannel 1: Do you want me to\n\nChannel 0: to\n\nChannel 1: pay\n\nChannel 0: Tel\n\nChannel 1: for\n\nChannel 0: Aviv.\n\nChannel 1: that now on the phone?\n\nChannel 0: Actually, our accounts department already sent the invoice,\n\nChannel 1: Okay.\n\nChannel 0: and I think I can you can also see that on your customer portal.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So once the payment is settled, it will notify us, then we'll send their order within this day.\n\nChannel 1: How do I pay for it? Hold on.\n\nChannel 0: Sorry?\n\nChannel 1: Like, how\n\nChannel 0: Hello?\n\nChannel 1: do I pay for it? Do they send me an email? Or\n\nChannel 0: Can you access your customer portal? Because there you'll see the invoice and can\n\nChannel 1: Because\n\nChannel 0: make a payment\n\nChannel 1: why did why\n\nChannel 0: there.\n\nChannel 1: didn't why didn't they charge me when I bought the Internet? Because I already paid $67.95 or something.\n\nChannel 0: Yeah. Because the upfront payment that you settled yesterday, that is for the plan only, the\n\nChannel 1: Yeah.\n\nChannel 0: 67.95.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. I'll do that\n\nChannel 0: And\n\nChannel 1: now\n\nChannel 0: there's\n\nChannel 1: then.\n\nChannel 0: yeah. There's no payment for the postage yet for the shipping fee.\n\nChannel 1: Okay. I thought it'll be\n\nChannel 0: Yes.\n\nChannel 1: included under one thing.\n\nChannel 0: Yeah. I'm sorry. I forgot to mention it also yesterday.\n\nChannel 1: That's okay. So I can I have to wait for the router to come or I have to go and purchase the router, right, to start using the Internet?\n\nChannel 0: Actually, just need to wait for the router\n\nChannel 1: Okay.\n\nChannel 0: because,\n\nChannel 1: But\n\nChannel 0: yeah,\n\nChannel 1: it won't\n\nChannel 0: that's\n\nChannel 1: it won't\n\nChannel 0: where\n\nChannel 1: come it won't come today, though, will it?\n\nChannel 0: yeah. Because this is a standard postage. We need\n\nChannel 1: Yeah.\n\nChannel 0: to wait three to five business days, probably next week.\n\nChannel 1: Because it even said\n\nChannel 0: Alright.\n\nChannel 1: when I selected it, it said express postage is $25. Standard postage is free.\n\nChannel 0: Yeah. Actually, about that, they didn't haven't updated the website yet. That's why it's still free postage\n\nChannel 1: Okay.\n\nChannel 0: at\n\nChannel 1: Well,\n\nChannel 0: the website.\n\nChannel 1: can you guys can you guys send it, or you just won't send it until I pay you?\n\nChannel 0: You need to settle first the delivery fee before we send the router.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll do that now.\n\nChannel 0: Yeah. Okay.\n\nChannel 1: Thank\n\nChannel 0: Sure.\n\nChannel 1: you.\n\nChannel 0: Thank you. Yeah.\n\nChannel 1: Bye\n\nChannel 0: Okay.\n\nChannel 1: bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.32,"end":0.82,"sentiment":"neutral","sentiment_score":0.021429041400551796}],"sentiment":"neutral","sentiment_score":0.021429041400551796,"channel":1,"num_words":1,"start":0.32,"end":0.82},{"sentences":[{"text":"Yes.","start":2.0,"end":2.32,"sentiment":"neutral","sentiment_score":0.09423580765724182},{"text":"Hello.","start":2.32,"end":2.82,"sentiment":"neutral","sentiment_score":0.12655046582221985},{"text":"Good morning.","start":3.04,"end":3.78,"sentiment":"positive","sentiment_score":0.42279350757598877},{"text":"This is Maureen from","start":3.84,"end":5.6,"sentiment":"neutral","sentiment_score":0.3104368895292282}],"sentiment":"neutral","sentiment_score":0.288515105843544,"channel":0,"num_words":8,"start":2.0,"end":5.6},{"sentences":[{"text":"Yes.","start":5.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.2808054983615875}],"sentiment":"neutral","sentiment_score":0.2808054983615875,"channel":1,"num_words":1,"start":5.52,"end":6.02},{"sentences":[{"text":"Ertos Tax Support.","start":5.6,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.2886906315883001},{"text":"Yeah.","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":0.07874763756990433},{"text":"Am I speaking with Patrick?","start":7.04,"end":8.42,"sentiment":"neutral","sentiment_score":0.040830690413713455}],"sentiment":"neutral","sentiment_score":0.12766366493370798,"channel":0,"num_words":9,"start":5.6,"end":8.42},{"sentences":[{"text":"Yes.","start":8.72,"end":9.12,"sentiment":"neutral","sentiment_score":0.0540308952331543},{"text":"Yes.","start":9.12,"end":9.28,"sentiment":"neutral","sentiment_score":0.06914138048887253},{"text":"You're speaking with Patrick.","start":9.28,"end":10.4,"sentiment":"neutral","sentiment_score":0.06082289945334196},{"text":"Yeah.","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.059643663465976715}],"sentiment":"neutral","sentiment_score":0.0608725052859102,"channel":1,"num_words":7,"start":8.72,"end":10.9},{"sentences":[{"text":"Yeah.","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.038121163845062256},{"text":"So we just wanted to inform you that the service is already activated at the address, but","start":11.679999,"end":19.324999,"sentiment":"neutral","sentiment_score":0.03890980889692026}],"sentiment":"neutral","sentiment_score":0.03886599528292815,"channel":0,"num_words":18,"start":11.36,"end":19.324999},{"sentences":[{"text":"Yep.","start":18.994999,"end":19.494999,"sentiment":"neutral","sentiment_score":-0.02985202334821224}],"sentiment":"neutral","sentiment_score":-0.02985202334821224,"channel":1,"num_words":1,"start":18.994999,"end":19.494999},{"sentences":[{"text":"our back end team informed us that there is a delivery fee charge, which is $20 plus GST.","start":19.465,"end":27.724998,"sentiment":"neutral","sentiment_score":-0.09417455436454879}],"sentiment":"neutral","sentiment_score":-0.09417455436454879,"channel":0,"num_words":18,"start":19.465,"end":27.724998},{"sentences":[{"text":"Yeah.","start":28.529999,"end":28.77,"sentiment":"neutral","sentiment_score":-0.005033379420638084},{"text":"Okay.","start":28.77,"end":29.17,"sentiment":"neutral","sentiment_score":0.01809619553387165},{"text":"Yeah.","start":29.17,"end":29.67,"sentiment":"neutral","sentiment_score":0.035089582204818726}],"sentiment":"neutral","sentiment_score":0.016050799439350765,"channel":1,"num_words":3,"start":28.529999,"end":29.67},{"sentences":[{"text":"Yeah.","start":29.58,"end":30.06,"sentiment":"neutral","sentiment_score":0.05350121110677719},{"text":"So kindly settle that delivery fee for us to send the router","start":30.06,"end":35.28,"sentiment":"neutral","sentiment_score":0.0939315880338351}],"sentiment":"neutral","sentiment_score":0.09082155903944603,"channel":0,"num_words":13,"start":29.58,"end":35.28},{"sentences":[{"text":"Do you want me to","start":35.57,"end":36.37,"sentiment":"neutral","sentiment_score":-0.012655291706323624}],"sentiment":"neutral","sentiment_score":-0.012655291706323624,"channel":1,"num_words":5,"start":35.57,"end":36.37},{"sentences":[{"text":"to","start":36.22,"end":36.379997,"sentiment":"neutral","sentiment_score":-0.02064765989780426}],"sentiment":"neutral","sentiment_score":-0.02064765989780426,"channel":0,"num_words":1,"start":36.22,"end":36.379997},{"sentences":[{"text":"pay","start":36.37,"end":36.53,"sentiment":"neutral","sentiment_score":-0.027380123734474186}],"sentiment":"neutral","sentiment_score":-0.027380123734474186,"channel":1,"num_words":1,"start":36.37,"end":36.53},{"sentences":[{"text":"Tel","start":36.379997,"end":36.62,"sentiment":"neutral","sentiment_score":-0.003915064036846161}],"sentiment":"neutral","sentiment_score":-0.003915064036846161,"channel":0,"num_words":1,"start":36.379997,"end":36.62},{"sentences":[{"text":"for","start":36.53,"end":36.69,"sentiment":"neutral","sentiment_score":0.018176689743995667}],"sentiment":"neutral","sentiment_score":0.018176689743995667,"channel":1,"num_words":1,"start":36.53,"end":36.69},{"sentences":[{"text":"Aviv.","start":36.62,"end":37.12,"sentiment":"neutral","sentiment_score":0.04042895883321762}],"sentiment":"neutral","sentiment_score":0.04042895883321762,"channel":0,"num_words":1,"start":36.62,"end":37.12},{"sentences":[{"text":"that now on the phone?","start":36.69,"end":37.989998,"sentiment":"neutral","sentiment_score":0.027411669492721558}],"sentiment":"neutral","sentiment_score":0.027411669492721558,"channel":1,"num_words":5,"start":36.69,"end":37.989998},{"sentences":[{"text":"Actually, our accounts department already sent the invoice,","start":40.915,"end":44.855,"sentiment":"neutral","sentiment_score":0.008051583543419838}],"sentiment":"neutral","sentiment_score":0.008051583543419838,"channel":0,"num_words":8,"start":40.915,"end":44.855},{"sentences":[{"text":"Okay.","start":45.855,"end":46.355,"sentiment":"neutral","sentiment_score":0.0885271355509758}],"sentiment":"neutral","sentiment_score":0.0885271355509758,"channel":1,"num_words":1,"start":45.855,"end":46.355},{"sentences":[{"text":"and I think I can you can also see that on your customer portal.","start":46.515,"end":51.254997,"sentiment":"neutral","sentiment_score":0.10201562674982208}],"sentiment":"neutral","sentiment_score":0.10201562674982208,"channel":0,"num_words":14,"start":46.515,"end":51.254997},{"sentences":[{"text":"Okay.","start":52.655,"end":53.155,"sentiment":"neutral","sentiment_score":0.11437812447547913}],"sentiment":"neutral","sentiment_score":0.11437812447547913,"channel":1,"num_words":1,"start":52.655,"end":53.155},{"sentences":[{"text":"Yeah.","start":54.195,"end":54.695,"sentiment":"neutral","sentiment_score":0.14864622056484222},{"text":"So once the payment is settled, it will notify us, then we'll send their order within this day.","start":55.19,"end":61.05,"sentiment":"neutral","sentiment_score":0.22446944399012458}],"sentiment":"neutral","sentiment_score":0.2204787480203729,"channel":0,"num_words":19,"start":54.195,"end":61.05},{"sentences":[{"text":"How do I pay for it?","start":61.0,"end":65.48,"sentiment":"neutral","sentiment_score":0.03416241270800432},{"text":"Hold on.","start":65.48,"end":66.28,"sentiment":"neutral","sentiment_score":-0.032146718353033066}],"sentiment":"neutral","sentiment_score":0.01758512994274497,"channel":1,"num_words":8,"start":61.0,"end":66.28},{"sentences":[{"text":"Sorry?","start":66.229996,"end":66.729996,"sentiment":"neutral","sentiment_score":-0.06946825981140137}],"sentiment":"neutral","sentiment_score":-0.06946825981140137,"channel":0,"num_words":1,"start":66.229996,"end":66.729996},{"sentences":[{"text":"Like, how","start":66.28,"end":67.48,"sentiment":"neutral","sentiment_score":-0.05963826924562454}],"sentiment":"neutral","sentiment_score":-0.05963826924562454,"channel":1,"num_words":2,"start":66.28,"end":67.48},{"sentences":[{"text":"Hello?","start":67.40501,"end":67.90501,"sentiment":"neutral","sentiment_score":-0.04752394929528237}],"sentiment":"neutral","sentiment_score":-0.04752394929528237,"channel":0,"num_words":1,"start":67.40501,"end":67.90501},{"sentences":[{"text":"do I pay for it?","start":67.48,"end":68.12,"sentiment":"neutral","sentiment_score":-0.04704595506191254},{"text":"Do they send me an email?","start":68.12,"end":69.48,"sentiment":"neutral","sentiment_score":-0.03880398906767368},{"text":"Or","start":69.48,"end":69.98,"sentiment":"neutral","sentiment_score":-0.02691364288330078}],"sentiment":"neutral","sentiment_score":-0.04124727938324213,"channel":1,"num_words":12,"start":67.48,"end":69.98},{"sentences":[{"text":"Can you access your customer portal?","start":72.845,"end":74.865005,"sentiment":"neutral","sentiment_score":-0.01813165346781413},{"text":"Because there you'll see the invoice and can","start":75.405,"end":79.94,"sentiment":"neutral","sentiment_score":-0.0161282277549617}],"sentiment":"neutral","sentiment_score":-0.016986838774755597,"channel":0,"num_words":14,"start":72.845,"end":79.94},{"sentences":[{"text":"Because","start":79.875,"end":80.275,"sentiment":"neutral","sentiment_score":-0.06731978058815002}],"sentiment":"neutral","sentiment_score":-0.06731978058815002,"channel":1,"num_words":1,"start":79.875,"end":80.275},{"sentences":[{"text":"make a payment","start":79.94,"end":80.740005,"sentiment":"neutral","sentiment_score":-0.18706022202968597}],"sentiment":"neutral","sentiment_score":-0.18706022202968597,"channel":0,"num_words":3,"start":79.94,"end":80.740005},{"sentences":[{"text":"why did why","start":80.275,"end":80.915,"sentiment":"neutral","sentiment_score":-0.23928206662336984}],"sentiment":"neutral","sentiment_score":-0.23928206662336984,"channel":1,"num_words":3,"start":80.275,"end":80.915},{"sentences":[{"text":"there.","start":80.740005,"end":81.240005,"sentiment":"neutral","sentiment_score":-0.2148597538471222}],"sentiment":"neutral","sentiment_score":-0.2148597538471222,"channel":0,"num_words":1,"start":80.740005,"end":81.240005},{"sentences":[{"text":"didn't why didn't they charge me when I bought the Internet?","start":80.915,"end":83.475006,"sentiment":"neutral","sentiment_score":-0.23303865573622964},{"text":"Because I already paid $67.95 or something.","start":83.475006,"end":86.535,"sentiment":"neutral","sentiment_score":-0.2342521654708045}],"sentiment":"neutral","sentiment_score":-0.2335105761885643,"channel":1,"num_words":18,"start":80.915,"end":86.535},{"sentences":[{"text":"Yeah.","start":88.740005,"end":89.060005,"sentiment":"neutral","sentiment_score":-0.059562020003795624},{"text":"Because the upfront payment that you settled yesterday, that is for the plan only, the","start":89.060005,"end":95.915,"sentiment":"neutral","sentiment_score":-0.08977824772397677}],"sentiment":"neutral","sentiment_score":-0.08788973349146545,"channel":0,"num_words":16,"start":88.740005,"end":95.915},{"sentences":[{"text":"Yeah.","start":95.92,"end":96.42,"sentiment":"neutral","sentiment_score":-0.051068320870399475}],"sentiment":"neutral","sentiment_score":-0.051068320870399475,"channel":1,"num_words":1,"start":95.92,"end":96.42},{"sentences":[{"text":"67.95.","start":96.695,"end":98.475,"sentiment":"neutral","sentiment_score":-0.052070003002882}],"sentiment":"neutral","sentiment_score":-0.052070003002882,"channel":0,"num_words":1,"start":96.695,"end":98.475},{"sentences":[{"text":"Yeah.","start":98.88,"end":99.345,"sentiment":"neutral","sentiment_score":-0.020216649398207664}],"sentiment":"neutral","sentiment_score":-0.020216649398207664,"channel":1,"num_words":1,"start":98.88,"end":99.345},{"sentences":[{"text":"Mhmm.","start":100.135,"end":100.635,"sentiment":"neutral","sentiment_score":-0.021487046033143997}],"sentiment":"neutral","sentiment_score":-0.021487046033143997,"channel":0,"num_words":1,"start":100.135,"end":100.635},{"sentences":[{"text":"Okay.","start":101.105,"end":101.605,"sentiment":"neutral","sentiment_score":-0.013340800069272518},{"text":"I'll do that","start":102.385,"end":102.945,"sentiment":"neutral","sentiment_score":0.12935632963975272}],"sentiment":"neutral","sentiment_score":0.0936820472124964,"channel":1,"num_words":4,"start":101.105,"end":102.945},{"sentences":[{"text":"And","start":102.775,"end":103.175,"sentiment":"neutral","sentiment_score":0.02757202833890915}],"sentiment":"neutral","sentiment_score":0.02757202833890915,"channel":0,"num_words":1,"start":102.775,"end":103.175},{"sentences":[{"text":"now","start":102.945,"end":103.185,"sentiment":"neutral","sentiment_score":-0.002207590267062187}],"sentiment":"neutral","sentiment_score":-0.002207590267062187,"channel":1,"num_words":1,"start":102.945,"end":103.185},{"sentences":[{"text":"there's","start":103.175,"end":103.675,"sentiment":"neutral","sentiment_score":0.0035225222818553448}],"sentiment":"neutral","sentiment_score":0.0035225222818553448,"channel":0,"num_words":1,"start":103.175,"end":103.675},{"sentences":[{"text":"then.","start":103.185,"end":103.685,"sentiment":"neutral","sentiment_score":0.003203767351806164}],"sentiment":"neutral","sentiment_score":0.003203767351806164,"channel":1,"num_words":1,"start":103.185,"end":103.685},{"sentences":[{"text":"yeah.","start":104.135,"end":104.455,"sentiment":"neutral","sentiment_score":0.018733205273747444},{"text":"There's no payment for the postage yet for the shipping fee.","start":104.455,"end":108.715,"sentiment":"neutral","sentiment_score":-0.14996807209470056}],"sentiment":"neutral","sentiment_score":-0.13590963231399655,"channel":0,"num_words":12,"start":104.135,"end":108.715},{"sentences":[{"text":"Okay.","start":109.265,"end":109.665,"sentiment":"neutral","sentiment_score":0.0556601844727993},{"text":"I thought it'll be","start":109.665,"end":110.785,"sentiment":"neutral","sentiment_score":0.0714348666369915}],"sentiment":"neutral","sentiment_score":0.06827993020415306,"channel":1,"num_words":5,"start":109.265,"end":110.785},{"sentences":[{"text":"Yes.","start":110.47,"end":110.97,"sentiment":"neutral","sentiment_score":0.11777280271053314}],"sentiment":"neutral","sentiment_score":0.11777280271053314,"channel":0,"num_words":1,"start":110.47,"end":110.97},{"sentences":[{"text":"included under one thing.","start":110.785,"end":112.325,"sentiment":"neutral","sentiment_score":0.12320114858448505}],"sentiment":"neutral","sentiment_score":0.12320114858448505,"channel":1,"num_words":4,"start":110.785,"end":112.325},{"sentences":[{"text":"Yeah.","start":112.87,"end":113.19,"sentiment":"neutral","sentiment_score":0.06509649008512497},{"text":"I'm sorry.","start":113.19,"end":113.93,"sentiment":"neutral","sentiment_score":-0.00911632482893765},{"text":"I forgot to mention it also yesterday.","start":114.15,"end":116.73,"sentiment":"neutral","sentiment_score":-0.028450744492667063}],"sentiment":"neutral","sentiment_score":-0.015229137102141976,"channel":0,"num_words":10,"start":112.87,"end":116.73},{"sentences":[{"text":"That's okay.","start":117.34,"end":118.08,"sentiment":"neutral","sentiment_score":0.13995887711644173},{"text":"So I can I have to wait for the router to come or I have to go and purchase the router, right, to start using the Internet?","start":118.38,"end":125.28,"sentiment":"neutral","sentiment_score":0.001992785475320286}],"sentiment":"neutral","sentiment_score":0.011507688347121766,"channel":1,"num_words":29,"start":117.34,"end":125.28},{"sentences":[{"text":"Actually, just need to wait for the router","start":127.195,"end":129.855,"sentiment":"neutral","sentiment_score":-0.05977197829633951}],"sentiment":"neutral","sentiment_score":-0.05977197829633951,"channel":0,"num_words":8,"start":127.195,"end":129.855},{"sentences":[{"text":"Okay.","start":130.74501,"end":131.24501,"sentiment":"neutral","sentiment_score":-0.04585886374115944}],"sentiment":"neutral","sentiment_score":-0.04585886374115944,"channel":1,"num_words":1,"start":130.74501,"end":131.24501},{"sentences":[{"text":"because,","start":131.115,"end":131.595,"sentiment":"neutral","sentiment_score":-0.02956310659646988}],"sentiment":"neutral","sentiment_score":-0.02956310659646988,"channel":0,"num_words":1,"start":131.115,"end":131.595},{"sentences":[{"text":"But","start":131.46501,"end":131.705,"sentiment":"neutral","sentiment_score":-0.05319003760814667}],"sentiment":"neutral","sentiment_score":-0.05319003760814667,"channel":1,"num_words":1,"start":131.46501,"end":131.705},{"sentences":[{"text":"yeah,","start":131.595,"end":131.91501,"sentiment":"neutral","sentiment_score":-0.07030301541090012}],"sentiment":"neutral","sentiment_score":-0.07030301541090012,"channel":0,"num_words":1,"start":131.595,"end":131.91501},{"sentences":[{"text":"it won't","start":131.705,"end":132.02501,"sentiment":"neutral","sentiment_score":-0.1031552404165268}],"sentiment":"neutral","sentiment_score":-0.1031552404165268,"channel":1,"num_words":2,"start":131.705,"end":132.02501},{"sentences":[{"text":"that's","start":131.91501,"end":132.235,"sentiment":"neutral","sentiment_score":-0.12027305364608765}],"sentiment":"neutral","sentiment_score":-0.12027305364608765,"channel":0,"num_words":1,"start":131.91501,"end":132.235},{"sentences":[{"text":"it won't","start":132.02501,"end":132.425,"sentiment":"neutral","sentiment_score":-0.14568471163511276}],"sentiment":"neutral","sentiment_score":-0.14568471163511276,"channel":1,"num_words":2,"start":132.02501,"end":132.425},{"sentences":[{"text":"where","start":132.235,"end":132.475,"sentiment":"neutral","sentiment_score":-0.11864776164293288}],"sentiment":"neutral","sentiment_score":-0.11864776164293288,"channel":0,"num_words":1,"start":132.235,"end":132.475},{"sentences":[{"text":"come it won't come today, though, will it?","start":132.425,"end":134.60501,"sentiment":"neutral","sentiment_score":-0.11009920528158545}],"sentiment":"neutral","sentiment_score":-0.11009920528158545,"channel":1,"num_words":8,"start":132.425,"end":134.60501},{"sentences":[{"text":"yeah.","start":135.595,"end":135.91501,"sentiment":"neutral","sentiment_score":-0.015028349123895168},{"text":"Because this is a standard postage.","start":135.91501,"end":138.575,"sentiment":"neutral","sentiment_score":-0.025319845415651798},{"text":"We need","start":139.40999,"end":139.73,"sentiment":"neutral","sentiment_score":-0.017032954841852188}],"sentiment":"neutral","sentiment_score":-0.022334814589056704,"channel":0,"num_words":9,"start":135.595,"end":139.73},{"sentences":[{"text":"Yeah.","start":139.545,"end":140.045,"sentiment":"neutral","sentiment_score":0.0002808300778269768}],"sentiment":"neutral","sentiment_score":0.0002808300778269768,"channel":1,"num_words":1,"start":139.545,"end":140.045},{"sentences":[{"text":"to wait three to five business days, probably next week.","start":139.73,"end":143.90999,"sentiment":"neutral","sentiment_score":-0.038022459112107755}],"sentiment":"neutral","sentiment_score":-0.038022459112107755,"channel":0,"num_words":10,"start":139.73,"end":143.90999},{"sentences":[{"text":"Because it even said","start":144.74,"end":145.78,"sentiment":"neutral","sentiment_score":0.0038513257168233395}],"sentiment":"neutral","sentiment_score":0.0038513257168233395,"channel":1,"num_words":4,"start":144.74,"end":145.78},{"sentences":[{"text":"Alright.","start":145.81,"end":146.31,"sentiment":"neutral","sentiment_score":0.03405740484595299}],"sentiment":"neutral","sentiment_score":0.03405740484595299,"channel":0,"num_words":1,"start":145.81,"end":146.31},{"sentences":[{"text":"when I selected it, it said express postage is $25.","start":145.86,"end":149.38,"sentiment":"neutral","sentiment_score":0.0217262115329504},{"text":"Standard postage is free.","start":149.38,"end":150.92,"sentiment":"neutral","sentiment_score":0.044961461797356606}],"sentiment":"neutral","sentiment_score":0.028364854465637888,"channel":1,"num_words":14,"start":145.86,"end":150.92},{"sentences":[{"text":"Yeah.","start":154.66501,"end":155.16501,"sentiment":"neutral","sentiment_score":-0.003326987847685814},{"text":"Actually, about that, they didn't haven't updated the website yet.","start":155.38501,"end":160.505,"sentiment":"neutral","sentiment_score":-0.16570128835737705},{"text":"That's why it's still free postage","start":160.505,"end":162.845,"sentiment":"neutral","sentiment_score":-0.09867374847332637}],"sentiment":"neutral","sentiment_score":-0.13249308013302438,"channel":0,"num_words":17,"start":154.66501,"end":162.845},{"sentences":[{"text":"Okay.","start":163.775,"end":164.275,"sentiment":"neutral","sentiment_score":-0.03093763440847397}],"sentiment":"neutral","sentiment_score":-0.03093763440847397,"channel":1,"num_words":1,"start":163.775,"end":164.275},{"sentences":[{"text":"at","start":164.985,"end":165.145,"sentiment":"neutral","sentiment_score":-0.020057547837495804}],"sentiment":"neutral","sentiment_score":-0.020057547837495804,"channel":0,"num_words":1,"start":164.985,"end":165.145},{"sentences":[{"text":"Well,","start":165.055,"end":165.295,"sentiment":"neutral","sentiment_score":-0.0192054882645607}],"sentiment":"neutral","sentiment_score":-0.0192054882645607,"channel":1,"num_words":1,"start":165.055,"end":165.295},{"sentences":[{"text":"the website.","start":165.145,"end":165.725,"sentiment":"neutral","sentiment_score":-0.024592885747551918}],"sentiment":"neutral","sentiment_score":-0.024592885747551918,"channel":0,"num_words":2,"start":165.145,"end":165.725},{"sentences":[{"text":"can you guys can you guys send it, or you just won't send it until I pay you?","start":165.295,"end":169.47499,"sentiment":"neutral","sentiment_score":-0.06370582193550137}],"sentiment":"neutral","sentiment_score":-0.06370582193550137,"channel":1,"num_words":18,"start":165.295,"end":169.47499},{"sentences":[{"text":"You need to settle first the delivery fee before we send the router.","start":172.59,"end":176.29001,"sentiment":"neutral","sentiment_score":-0.16302515337100396}],"sentiment":"neutral","sentiment_score":-0.16302515337100396,"channel":0,"num_words":13,"start":172.59,"end":176.29001},{"sentences":[{"text":"Okay.","start":176.48001,"end":176.98001,"sentiment":"neutral","sentiment_score":0.005337366834282875},{"text":"Okay.","start":177.04001,"end":177.54001,"sentiment":"neutral","sentiment_score":0.013139843940734863}],"sentiment":"neutral","sentiment_score":0.00923860538750887,"channel":1,"num_words":2,"start":176.48001,"end":177.54001},{"sentences":[{"text":"Mhmm.","start":177.39,"end":177.89,"sentiment":"neutral","sentiment_score":0.031710147857666016}],"sentiment":"neutral","sentiment_score":0.031710147857666016,"channel":0,"num_words":1,"start":177.39,"end":177.89},{"sentences":[{"text":"I'll do that now.","start":177.6,"end":178.82,"sentiment":"neutral","sentiment_score":0.0585054587572813}],"sentiment":"neutral","sentiment_score":0.0585054587572813,"channel":1,"num_words":4,"start":177.6,"end":178.82},{"sentences":[{"text":"Yeah.","start":179.47,"end":179.95,"sentiment":"neutral","sentiment_score":0.11646921932697296},{"text":"Okay.","start":179.95,"end":180.45,"sentiment":"neutral","sentiment_score":0.22027096152305603}],"sentiment":"neutral","sentiment_score":0.1683700904250145,"channel":0,"num_words":2,"start":179.47,"end":180.45},{"sentences":[{"text":"Thank","start":181.04001,"end":181.36,"sentiment":"positive","sentiment_score":0.4931861460208893}],"sentiment":"positive","sentiment_score":0.4931861460208893,"channel":1,"num_words":1,"start":181.04001,"end":181.36},{"sentences":[{"text":"Sure.","start":181.07,"end":181.39,"sentiment":"positive","sentiment_score":0.3865587115287781}],"sentiment":"positive","sentiment_score":0.3865587115287781,"channel":0,"num_words":1,"start":181.07,"end":181.39},{"sentences":[{"text":"you.","start":181.36,"end":181.86,"sentiment":"positive","sentiment_score":0.3874972462654114}],"sentiment":"positive","sentiment_score":0.3874972462654114,"channel":1,"num_words":1,"start":181.36,"end":181.86},{"sentences":[{"text":"Thank you.","start":181.39,"end":182.21,"sentiment":"positive","sentiment_score":0.49979645013809204},{"text":"Yeah.","start":182.35,"end":182.83,"sentiment":"neutral","sentiment_score":0.205291211605072}],"sentiment":"positive","sentiment_score":0.401628037293752,"channel":0,"num_words":3,"start":181.39,"end":182.83},{"sentences":[{"text":"Bye","start":182.56,"end":182.88,"sentiment":"neutral","sentiment_score":0.1781378984451294}],"sentiment":"neutral","sentiment_score":0.1781378984451294,"channel":1,"num_words":1,"start":182.56,"end":182.88},{"sentences":[{"text":"Okay.","start":182.83,"end":183.15001,"sentiment":"neutral","sentiment_score":0.1516609787940979}],"sentiment":"neutral","sentiment_score":0.1516609787940979,"channel":0,"num_words":1,"start":182.83,"end":183.15001},{"sentences":[{"text":"bye.","start":182.88,"end":183.38,"sentiment":"neutral","sentiment_score":0.05895332619547844}],"sentiment":"neutral","sentiment_score":0.05895332619547844,"channel":1,"num_words":1,"start":182.88,"end":183.38},{"sentences":[{"text":"Bye.","start":183.15001,"end":183.65001,"sentiment":"neutral","sentiment_score":-0.08387594670057297}],"sentiment":"neutral","sentiment_score":-0.08387594670057297,"channel":0,"num_words":1,"start":183.15001,"end":183.65001}]},"summary":{"result":"success","short":"A representative from Yes. Ertos Tax Support called Patrick to inform him that the service is already activated at his address, but there is a delivery fee charge of $20 plus GST. The representative offers to settle the delivery fee for Patrick and send an invoice to his customer portal so he can pay for the router. The representative also explains that the website is still free postage and that the delivery fee must be settled before the router is sent."},"intents":{"segments":[{"text":"So we just wanted to inform you that the service is already activated at the address, but Yep. our back end team informed us that there is a delivery fee charge, which is $20 plus GST. Yeah.","start_word":27,"end_word":63,"intents":[{"intent":"Solve payment issue","confidence_score":0.00015138168}]},{"text":"There's no payment for the postage yet for the shipping fee. Okay.","start_word":230,"end_word":241,"intents":[{"intent":"Inquire about payment","confidence_score":0.006101017}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.08073844015598297},{"text":"Good morning.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.4236393868923187},{"text":"This is Maureen from Yes. Ertos Tax Support. Yeah. Am I speaking with Patrick? Yes. Yes. You're speaking with Patrick. Yeah. Yeah. So we just wanted to inform you that the service is already activated at the address, but Yep. our back end team informed us that there is a delivery fee charge, which is $20 plus GST. Yeah. Okay. Yeah. Yeah. So kindly settle that delivery fee for us to send the router Do you want me to to pay Tel for Aviv. that now on the phone? Actually, our accounts department already sent the invoice, Okay. and I think I can you can also see that on your customer portal. Okay. Yeah. So once the payment is settled, it will notify us, then we'll send their order within this day. How do I pay for it? Hold on. Sorry? Like, how Hello? do I pay for it? Do they send me an email? Or Can you access your customer portal? Because there you'll see the invoice and can Because make a payment why did why there. didn't why didn't they charge me when I bought the Internet? Because I already paid $67.95 or something. Yeah. Because the upfront payment that you settled yesterday, that is for the plan only, the Yeah. 67.95. Yeah. Mhmm. Okay. I'll do that And now there's then. yeah. There's no payment for the postage yet for the shipping fee. Okay. I thought it'll be Yes. included under one thing. Yeah. I'm sorry. I forgot to mention it also yesterday. That's okay. So I can I have to wait for the router to come or I have to go and purchase the router, right, to start using the Internet? Actually, just need to wait for the router Okay. because, But yeah, it won't that's it won't where come it won't come today, though, will it? yeah. Because this is a standard postage. We need Yeah. to wait three to five business days, probably next week. Because it even said Alright. when I selected it, it said express postage is $25. Standard postage is free. Yeah. Actually, about that, they didn't haven't updated the website yet. That's why it's still free postage Okay. at Well, the website. can you guys can you guys send it, or you just won't send it until I pay you? You need to settle first the delivery fee before we send the router. Okay. Okay. Mhmm. I'll do that now. Yeah. Okay.","start_word":5,"end_word":416,"sentiment":"neutral","sentiment_score":-0.012557622978861616},{"text":"Thank Sure. you. Thank you.","start_word":417,"end_word":421,"sentiment":"positive","sentiment_score":0.4396963119506836},{"text":"Yeah. Bye Okay. bye. Bye.","start_word":422,"end_word":426,"sentiment":"neutral","sentiment_score":0.15148626863956452}],"average":{"sentiment":"neutral","sentiment_score":-0.0009282309161730048}}}}