{"metadata":{"transaction_key":"deprecated","request_id":"019eddc7-bcc9-70c0-b9a6-b6d9f80f245b","sha256":"db97610f8340ea76f3789745f806c1d94ac04f225b94d8b06aa016a1dff7cb66","created":"2026-06-19T02:48:36.518Z","duration":40.247936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":55,"output_tokens":55},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":55,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Abby Fram TechnoWand.","confidence":0.71240234,"words":[{"word":"abby","start":5.92,"end":6.3999996,"confidence":0.71240234,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.08320844918489456},{"word":"fram","start":6.3999996,"end":6.7999997,"confidence":0.3557129,"punctuated_word":"Fram","sentiment":"neutral","sentiment_score":0.08897435665130615},{"word":"technowand","start":6.7999997,"end":7.2999997,"confidence":0.7979004,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.09751179814338684}],"paragraphs":{"transcript":"\nAbby Fram TechnoWand.","paragraphs":[{"sentences":[{"text":"Abby Fram TechnoWand.","start":5.92,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.08989820132652919}],"sentiment":"neutral","sentiment_score":0.08989820132652919,"num_words":3,"start":5.92,"end":7.2999997}]}}]},{"alternatives":[{"transcript":"If you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like","confidence":1.0,"words":[{"word":"if","start":0.24,"end":0.39999998,"confidence":0.8339844,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.00992407649755478},{"word":"you","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.001354588195681572},{"word":"record","start":0.48,"end":0.88,"confidence":0.99902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.008109945803880692},{"word":"your","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0017670933157205582},{"word":"name","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0009888652712106705},{"word":"and","start":1.36,"end":1.5999999,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.004557104781270027},{"word":"reason","start":1.5999999,"end":1.92,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.0090837050229311},{"word":"for","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0016650594770908356},{"word":"calling","start":2.1599998,"end":2.6599998,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.00718857254832983},{"word":"i'll","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.021241839975118637},{"word":"see","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.011724245734512806},{"word":"if","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.009360380470752716},{"word":"this","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.00838715210556984},{"word":"person","start":3.52,"end":3.84,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.011688021942973135},{"word":"is","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.007558157667517662},{"word":"available","start":4.08,"end":4.58,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.010518894530832767},{"word":"thanks","start":12.4,"end":12.799999,"confidence":0.9926758,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.6866586208343506},{"word":"abby","start":12.799999,"end":13.299999,"confidence":0.97265625,"punctuated_word":"Abby.","sentiment":"positive","sentiment_score":0.5935403108596802},{"word":"please","start":13.684999,"end":14.165,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.002560928463935852},{"word":"stay","start":14.165,"end":14.565,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.013097643852233888},{"word":"on","start":14.565,"end":14.6449995,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.017356514930725098},{"word":"the","start":14.6449995,"end":14.885,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03623923659324646},{"word":"line","start":14.885,"end":15.385,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.04672463983297348},{"word":"i'm","start":36.67,"end":36.989998,"confidence":0.9875488,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4102630019187927},{"word":"sorry","start":36.989998,"end":37.489998,"confidence":0.9848633,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.4248884916305542},{"word":"this","start":37.55,"end":37.71,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6654456853866577},{"word":"person","start":37.71,"end":38.11,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5608139634132385},{"word":"is","start":38.11,"end":38.27,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4879547953605652},{"word":"not","start":38.27,"end":38.51,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4499279856681824},{"word":"available","start":38.51,"end":39.01,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4578172266483307},{"word":"if","start":39.47,"end":39.629997,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07070650160312653},{"word":"you","start":39.629997,"end":39.79,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.037121787667274475},{"word":"would","start":39.79,"end":39.949997,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04272386059165001},{"word":"like","start":39.949997,"end":40.247936,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.05497767776250839}],"paragraphs":{"transcript":"\nIf you record your name and reason for calling, I'll see if this person is available. Thanks, Abby. Please stay on the line. I'm sorry. This person is not available.\n\nIf you would like","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":0.006015588471200317},{"text":"Thanks, Abby.","start":12.4,"end":13.299999,"sentiment":"positive","sentiment_score":0.6400994658470154},{"text":"Please stay on the line.","start":13.684999,"end":15.385,"sentiment":"neutral","sentiment_score":-0.015228815376758575},{"text":"I'm sorry.","start":36.67,"end":37.489998,"sentiment":"negative","sentiment_score":-0.41757574677467346},{"text":"This person is not available.","start":37.55,"end":39.01,"sentiment":"negative","sentiment_score":-0.5243919312953949}],"sentiment":"neutral","sentiment_score":-0.07189356265589594,"num_words":30,"start":0.24,"end":39.01},{"sentences":[{"text":"If you would like","start":39.47,"end":40.247936,"sentiment":"neutral","sentiment_score":-0.05138245690613985}],"sentiment":"neutral","sentiment_score":-0.05138245690613985,"num_words":4,"start":39.47,"end":40.247936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Abby Fram TechnoWand.\n\nChannel 1: Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":0.006015588471200317}],"sentiment":"neutral","sentiment_score":0.006015588471200317,"channel":1,"num_words":16,"start":0.24,"end":4.58},{"sentences":[{"text":"Abby Fram TechnoWand.","start":5.92,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.08989820132652919}],"sentiment":"neutral","sentiment_score":0.08989820132652919,"channel":0,"num_words":3,"start":5.92,"end":7.2999997},{"sentences":[{"text":"Thanks, Abby.","start":12.4,"end":13.299999,"sentiment":"positive","sentiment_score":0.6400994658470154},{"text":"Please stay on the line.","start":13.684999,"end":15.385,"sentiment":"neutral","sentiment_score":-0.015228815376758575},{"text":"I'm sorry.","start":36.67,"end":37.489998,"sentiment":"negative","sentiment_score":-0.41757574677467346},{"text":"This person is not available.","start":37.55,"end":39.01,"sentiment":"negative","sentiment_score":-0.5243919312953949},{"text":"If you would like","start":39.47,"end":40.247936,"sentiment":"neutral","sentiment_score":-0.05138245690613985}],"sentiment":"neutral","sentiment_score":-0.13658811793559128,"channel":1,"num_words":18,"start":12.4,"end":40.247936}]},"summary":{"result":"success","short":"If you record your name and reason for calling, I'll see if this person is available. Abby Fram TechnoWand. Thanks, Abby. Please stay on the line. I'm sorry. This person is not available. If you would like"},"intents":{"segments":[{"text":"Please stay on the line. I'm sorry. This person is not available.","start_word":21,"end_word":32,"intents":[{"intent":"Monitor calls","confidence_score":0.00033037062}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Abby Fram TechnoWand.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.03104185312986374},{"text":"Thanks, Abby.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.6307876706123352},{"text":"Please stay on the line.","start_word":21,"end_word":25,"sentiment":"neutral","sentiment_score":-0.02047812007367611},{"text":"I'm sorry. This person is not available.","start_word":26,"end_word":32,"sentiment":"negative","sentiment_score":-0.4691220819950104},{"text":"If you would like","start_word":33,"end_word":36,"sentiment":"neutral","sentiment_score":-0.06224316358566284}],"average":{"sentiment":"neutral","sentiment_score":-0.02687331112948331}}}}