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Bye.","paragraphs":[{"sentences":[{"text":"I'm good.","start":7.3599997,"end":7.7599998,"sentiment":"positive","sentiment_score":0.6430263519287109},{"text":"How are you?","start":7.7599998,"end":8.5,"sentiment":"positive","sentiment_score":0.36767226457595825},{"text":"Yep.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.05709926038980484},{"text":"I'm currently not on home at the moment.","start":30.94,"end":33.760002,"sentiment":"neutral","sentiment_score":-0.17508038319647312},{"text":"Is that possible?","start":34.86,"end":35.74,"sentiment":"neutral","sentiment_score":-0.031237732619047165}],"sentiment":"neutral","sentiment_score":0.055988970267422056,"num_words":17,"start":7.3599997,"end":35.74},{"sentences":[{"text":"Can I call you after three?","start":35.74,"end":37.84,"sentiment":"neutral","sentiment_score":-0.03313906801243623},{"text":"Okay.","start":52.93694,"end":53.336937,"sentiment":"neutral","sentiment_score":0.14393383264541626},{"text":"Cool.","start":53.336937,"end":53.656937,"sentiment":"neutral","sentiment_score":0.2754269540309906},{"text":"Alright.","start":53.656937,"end":54.156937,"sentiment":"neutral","sentiment_score":0.2495726048946381},{"text":"Alright.","start":56.536938,"end":56.856937,"sentiment":"neutral","sentiment_score":0.3110921084880829}],"sentiment":"neutral","sentiment_score":0.07811910919845104,"num_words":10,"start":35.74,"end":56.856937},{"sentences":[{"text":"Thank you.","start":56.856937,"end":57.41694,"sentiment":"positive","sentiment_score":0.48714369535446167},{"text":"Bye.","start":57.41694,"end":57.91694,"sentiment":"neutral","sentiment_score":0.26689082384109497}],"sentiment":"positive","sentiment_score":0.4137260715166728,"num_words":3,"start":56.856937,"end":57.91694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erdo tech support.\n\nChannel 1: I'm good. How are you?\n\nChannel 0: Am I speaking with Vincent?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. This is just to follow-up regarding the issue. Is it okay if we kindly ask you to change the position of the cable? Kindly plug it into the latch port instead at the router.\n\nChannel 1: I'm currently not on home at the moment. Is that possible? Can I call you after three?\n\nChannel 0: Yeah. Sure. And, yeah, just kindly change the, port at the router. Plug it in at the last port instead, then, yeah, give us a callback if it still doesn't work.\n\nChannel 1: Okay. Cool. Alright.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Alright. Thank you. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.16598322987556458},{"text":"Good morning.","start":2.8799999,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4632154107093811},{"text":"This is Maureen from Erdo tech support.","start":3.76,"end":6.18,"sentiment":"positive","sentiment_score":0.3592892289161682}],"sentiment":"positive","sentiment_score":0.3607438653707504,"channel":0,"num_words":10,"start":2.08,"end":6.18},{"sentences":[{"text":"I'm good.","start":7.3599997,"end":7.7599998,"sentiment":"positive","sentiment_score":0.6430263519287109},{"text":"How are you?","start":7.7599998,"end":8.5,"sentiment":"positive","sentiment_score":0.36767226457595825}],"sentiment":"positive","sentiment_score":0.4778138995170593,"channel":1,"num_words":5,"start":7.3599997,"end":8.5},{"sentences":[{"text":"Am I speaking with Vincent?","start":10.16,"end":11.46,"sentiment":"neutral","sentiment_score":0.044109322130680084}],"sentiment":"neutral","sentiment_score":0.044109322130680084,"channel":0,"num_words":5,"start":10.16,"end":11.46},{"sentences":[{"text":"Yep.","start":12.08,"end":12.58,"sentiment":"neutral","sentiment_score":0.05709926038980484}],"sentiment":"neutral","sentiment_score":0.05709926038980484,"channel":1,"num_words":1,"start":12.08,"end":12.58},{"sentences":[{"text":"Yeah.","start":13.455,"end":13.955,"sentiment":"neutral","sentiment_score":0.04325282201170921},{"text":"This is just to follow-up regarding the issue.","start":14.815,"end":17.635,"sentiment":"neutral","sentiment_score":0.006182474549859762},{"text":"Is it okay if we kindly ask you to change the position of the cable?","start":18.895,"end":23.235,"sentiment":"neutral","sentiment_score":0.00047796505192915624},{"text":"Kindly plug it into the latch port instead at the router.","start":23.695,"end":28.57,"sentiment":"neutral","sentiment_score":-0.025065629150379787}],"sentiment":"neutral","sentiment_score":-0.005023995041847229,"channel":0,"num_words":35,"start":13.455,"end":28.57},{"sentences":[{"text":"I'm currently not on home at the moment.","start":30.94,"end":33.760002,"sentiment":"neutral","sentiment_score":-0.17508038319647312},{"text":"Is that possible?","start":34.86,"end":35.74,"sentiment":"neutral","sentiment_score":-0.031237732619047165},{"text":"Can I call you after three?","start":35.74,"end":37.84,"sentiment":"neutral","sentiment_score":-0.03313906801243623}],"sentiment":"neutral","sentiment_score":-0.09959945126491435,"channel":1,"num_words":17,"start":30.94,"end":37.84},{"sentences":[{"text":"Yeah.","start":39.11,"end":39.59,"sentiment":"neutral","sentiment_score":0.027747176587581635},{"text":"Sure.","start":39.59,"end":40.09,"sentiment":"neutral","sentiment_score":0.05683126300573349},{"text":"And, yeah, just kindly change the, port at the router.","start":40.445,"end":46.225,"sentiment":"neutral","sentiment_score":0.01326479772105813},{"text":"Plug it in at the last port instead, then, yeah, give us a callback if it still doesn't work.","start":47.005,"end":52.385,"sentiment":"neutral","sentiment_score":-0.04093621220243605}],"sentiment":"neutral","sentiment_score":-0.018082632743302855,"channel":0,"num_words":31,"start":39.11,"end":52.385},{"sentences":[{"text":"Okay.","start":52.93694,"end":53.336937,"sentiment":"neutral","sentiment_score":0.14393383264541626},{"text":"Cool.","start":53.336937,"end":53.656937,"sentiment":"neutral","sentiment_score":0.2754269540309906},{"text":"Alright.","start":53.656937,"end":54.156937,"sentiment":"neutral","sentiment_score":0.2495726048946381}],"sentiment":"neutral","sentiment_score":0.2229777971903483,"channel":1,"num_words":3,"start":52.93694,"end":54.156937},{"sentences":[{"text":"Okay.","start":55.005,"end":55.505,"sentiment":"neutral","sentiment_score":0.3062434792518616},{"text":"Thank you.","start":55.716938,"end":56.45694,"sentiment":"positive","sentiment_score":0.5444161891937256}],"sentiment":"positive","sentiment_score":0.46502528587977093,"channel":0,"num_words":3,"start":55.005,"end":56.45694},{"sentences":[{"text":"Alright.","start":56.536938,"end":56.856937,"sentiment":"neutral","sentiment_score":0.3110921084880829},{"text":"Thank you.","start":56.856937,"end":57.41694,"sentiment":"positive","sentiment_score":0.48714369535446167},{"text":"Bye.","start":57.41694,"end":57.91694,"sentiment":"neutral","sentiment_score":0.26689082384109497}],"sentiment":"positive","sentiment_score":0.3880675807595253,"channel":1,"num_words":4,"start":56.536938,"end":57.91694},{"sentences":[{"text":"Bye.","start":58.91694,"end":59.41694,"sentiment":"neutral","sentiment_score":0.1305926889181137}],"sentiment":"neutral","sentiment_score":0.1305926889181137,"channel":0,"num_words":1,"start":58.91694,"end":59.41694}]},"summary":{"result":"success","short":"A representative from Erdo tech support named Maureen calls a customer named Vincent to follow up on an issue. 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