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Hello. Good evening. This is Marie from Ertow tech support. Am I speaking with Madhu?\n\nChannel 1: Who is this? From Erica?\n\nChannel 0: Yes. Ertow\n\nChannel 1: Yes.\n\nChannel 0: is John. Yeah. Just wanted to check-in because you're currently offline if there is any technical issues with your Internet\n\nChannel 1: I'm not\n\nChannel 0: or\n\nChannel 1: at\n\nChannel 0: you\n\nChannel 1: home,\n\nChannel 0: need assistance.\n\nChannel 1: actually. It was in the afternoon, it was offline.\n\nChannel 0: Does it just randomly went off?\n\nChannel 1: No. No. No. The the there was an issue, and I got an SMS I got a message from Airtel telling that there is some problem happening. One second.\n\nPlease hold on.\n\nChannel 0: Okay.\n\nChannel 1: Afternoon in the afternoon, 02:50PM, there was an text message from an unverified from Airtel team\n\nChannel 0: Mhmm. 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you so much.","start":137.93999,"end":138.57999,"sentiment":"positive","sentiment_score":0.5381264388561249},{"text":"Bye bye.","start":138.57999,"end":139.23999,"sentiment":"neutral","sentiment_score":0.20086389780044556}],"sentiment":"positive","sentiment_score":0.4257055918375651,"channel":1,"num_words":6,"start":137.93999,"end":139.23999}]},"summary":{"result":"success","short":"A representative from Er reminded Madhu that he is offline due to internet issues and asks if he needs assistance. Madhu explains that he received a message from Airtel about a five wheel break problem and is asked to call back later. The representative, Maureen, takes Madhu's name and company and promises to call back when Madhu is available."},"intents":{"segments":[{"text":"This is Marie from Ertow tech support. Am I speaking with Madhu? Who is this?","start_word":5,"end_word":19,"intents":[{"intent":"Connect Internet with madhu","confidence_score":0.0000078803005}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good evening. This is Marie from Ertow tech support. Am I speaking with Madhu? Who is this? From Erica? Yes. Ertow is Yes. John. Yeah. Just wanted to check-in because you're currently offline if there is any technical issues with your Internet I'm not or at you home, need assistance. actually. It was in the afternoon, it was offline. Does it just randomly went off? No. No. No. The the there was an issue, and I got an SMS I got a message from Airtel telling that there is some problem happening. One second. Please hold on. Okay. Afternoon in the afternoon, 02:50PM, there was an text message from an unverified from Airtel team Mhmm. So telling that the just mhmm. technician has found out a five wheel break. Mhmm. Okay. I see. Okay. Sure. Once you got home, is it okay if you give us a callback if you still do not have the Internet connection so we can check further? Oh, is it the super issue? What is the issue with with that, actually? Yesterday also, there was nothing. No Internet yesterday. Yeah. So there was a fiber cable issue, but we're still fixing it. But there's still no estimated time of restoration regarding this. So is it okay once you got home you give us a callback so we can check on your end as well? Because I might go I might reach late, actually. It'll be a bit late. Okay. Sure. Just give us a call. It no worries. It's it's tomorrow. Okay. Okay. Mhmm. If you still do not have the Internet. Sure. Sure. Sure. What's your This is Maureen name? Maureen. from Okay. Air Force. Okay. Thank you. Alright. Bye Thank for you. now.","start_word":0,"end_word":292,"sentiment":"neutral","sentiment_score":-0.04769804701209068},{"text":"Thank you so much.","start_word":293,"end_word":296,"sentiment":"positive","sentiment_score":0.5291033983230591},{"text":"Bye bye.","start_word":297,"end_word":298,"sentiment":"neutral","sentiment_score":0.22881118953227997}],"average":{"sentiment":"neutral","sentiment_score":-0.0379570564722906}}}}