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from Oakview Financial. Hi, Michael. This is Jennifer from. How are you today? I'm well.\n\nThank you. I just before I go any further, I just wanna let you know that our calls are recorded for quality and coaching purposes. Is that okay? Beautiful. Michael, I'm just phoning.\n\nWe've got you booked in tomorrow afternoon for your annual review at 02:30 till 03:30. I was wondering if it's possible to bring that forward an hour at all. Okay. I've just got a clash with timing. Is there any other day of the what are your work hours?\n\nSo I can have a look at the calendar to see what may be suitable. Okay. Alright. I yeah. Next Friday is out.\n\nI can probably do 6PM next Thursday, if that works for you. Yeah. Is that okay? Beautiful. Well, did you want me to send that through on a diary invitation through your account email, or is that okay?\n\nAlright. Beautiful. Thanks for your flexibility with that. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Jenna from Oakview Financial.","start":9.12,"end":10.82,"sentiment":"neutral","sentiment_score":0.07869468256831169},{"text":"Hi, Michael.","start":37.05,"end":37.85,"sentiment":"neutral","sentiment_score":0.30379632115364075},{"text":"This is Jennifer from.","start":37.85,"end":39.23,"sentiment":"neutral","sentiment_score":0.3244452327489853},{"text":"How are you today?","start":39.935,"end":42.195,"sentiment":"positive","sentiment_score":0.4853013604879379},{"text":"I'm well.","start":43.135,"end":43.695,"sentiment":"positive","sentiment_score":0.3677799552679062}],"sentiment":"neutral","sentiment_score":0.3060573535040021,"num_words":16,"start":9.12,"end":43.695},{"sentences":[{"text":"Thank you.","start":43.695,"end":44.255,"sentiment":"positive","sentiment_score":0.5441356599330902},{"text":"I just before I go any further, I just wanna let you know that our calls are recorded for quality and coaching purposes.","start":44.255,"end":49.135,"sentiment":"neutral","sentiment_score":0.07822253555059433},{"text":"Is that okay?","start":49.135,"end":50.035,"sentiment":"neutral","sentiment_score":0.06919081757465999},{"text":"Beautiful.","start":51.695,"end":52.195,"sentiment":"positive","sentiment_score":0.34137192368507385},{"text":"Michael, I'm just phoning.","start":53.21,"end":54.329998,"sentiment":"neutral","sentiment_score":0.11110530607402325}],"sentiment":"neutral","sentiment_score":0.11759864358287869,"num_words":33,"start":43.695,"end":54.329998},{"sentences":[{"text":"We've got you booked in tomorrow afternoon for your annual review at 02:30 till 03:30.","start":54.329998,"end":59.79,"sentiment":"neutral","sentiment_score":0.08583057125409445},{"text":"I was wondering if it's possible to bring that forward an hour at all.","start":61.85,"end":65.505,"sentiment":"neutral","sentiment_score":0.03484236701790776},{"text":"Okay.","start":69.505,"end":70.005,"sentiment":"neutral","sentiment_score":-0.017566533759236336},{"text":"I've just got a clash with timing.","start":72.465,"end":77.445,"sentiment":"neutral","sentiment_score":-0.20238081685134343},{"text":"Is there any other day of the what are your work hours?","start":78.32,"end":84.64,"sentiment":"neutral","sentiment_score":-0.09246831201016903}],"sentiment":"neutral","sentiment_score":-0.01568572017915395,"num_words":49,"start":54.329998,"end":84.64},{"sentences":[{"text":"So I can have a look at the calendar to see what may be suitable.","start":84.64,"end":88.42,"sentiment":"neutral","sentiment_score":-0.045329248035947484},{"text":"Okay.","start":92.0,"end":92.385,"sentiment":"neutral","sentiment_score":0.0009352657943964005},{"text":"Alright.","start":92.625,"end":93.125,"sentiment":"neutral","sentiment_score":0.02053225040435791},{"text":"I yeah.","start":95.585,"end":97.365005,"sentiment":"neutral","sentiment_score":0.03846986964344978},{"text":"Next Friday is out.","start":97.745,"end":99.125,"sentiment":"neutral","sentiment_score":0.019952353555709124}],"sentiment":"neutral","sentiment_score":-0.021814002210031384,"num_words":23,"start":84.64,"end":99.125},{"sentences":[{"text":"I can probably do 6PM next Thursday, if that works for you.","start":99.745,"end":106.990005,"sentiment":"neutral","sentiment_score":0.03434982787196835},{"text":"Yeah.","start":108.810005,"end":109.130005,"sentiment":"neutral","sentiment_score":0.1085757613182068},{"text":"Is that okay?","start":109.130005,"end":110.03001,"sentiment":"neutral","sentiment_score":0.09243399649858475},{"text":"Beautiful.","start":111.29,"end":111.79,"sentiment":"positive","sentiment_score":0.3610425591468811},{"text":"Well, did you want me to send that through on a diary invitation through your account email, or is that okay?","start":111.850006,"end":119.375,"sentiment":"neutral","sentiment_score":0.05607729263248898}],"sentiment":"neutral","sentiment_score":0.0614931944659666,"num_words":38,"start":99.745,"end":119.375},{"sentences":[{"text":"Alright.","start":120.875,"end":121.354996,"sentiment":"neutral","sentiment_score":0.26923102140426636},{"text":"Beautiful.","start":121.354996,"end":121.835,"sentiment":"positive","sentiment_score":0.5263258218765259},{"text":"Thanks for your flexibility with that.","start":121.835,"end":124.575,"sentiment":"positive","sentiment_score":0.4252362797657649},{"text":"Okay.","start":126.314995,"end":126.795,"sentiment":"neutral","sentiment_score":0.18664005398750305},{"text":"Bye.","start":126.795,"end":127.295,"sentiment":"neutral","sentiment_score":0.1965748965740204}],"sentiment":"positive","sentiment_score":0.3730189472436905,"num_words":10,"start":120.875,"end":127.295}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Gina. Please stay on the line. Hello? I'm good. Thanks. How are you? Sure. Yep. Well, I'll be working. 07:30, 04:30. I knock off early on Friday. 02:30 on Friday. Yeah. It's fine. Yep. Alright. It should be alright. Okay. No worries. Thank you. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Jenna from Oakview Financial.\n\nChannel 1: Thanks, Gina. Please stay on the line. Hello?\n\nChannel 0: Hi, Michael. This is Jennifer from. How are you\n\nChannel 1: I'm good. Thanks.\n\nChannel 0: today?\n\nChannel 1: How are you?\n\nChannel 0: I'm well. Thank you. I just before I go any further, I just wanna let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Sure.\n\nChannel 0: Beautiful. Michael, I'm just phoning. We've got you booked in tomorrow afternoon for your annual review at 02:30 till 03:30. I was wondering if it's possible to bring that forward an hour at all.\n\nChannel 1: Yep. Well, I'll be working.\n\nChannel 0: Okay. I've just got a clash with timing. Is there any other day of the what are your work hours? So I can have a look at the calendar to see what may be suitable.\n\nChannel 1: 07:30, 04:30. 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through on a diary invitation through your account email, or is that okay?","start":111.850006,"end":119.375,"sentiment":"neutral","sentiment_score":0.05607729263248898}],"sentiment":"neutral","sentiment_score":0.06993935020132498,"channel":0,"num_words":22,"start":111.29,"end":119.375},{"sentences":[{"text":"Alright.","start":119.2,"end":119.52,"sentiment":"neutral","sentiment_score":0.1376422494649887},{"text":"It should be alright.","start":119.52,"end":120.5,"sentiment":"neutral","sentiment_score":0.17775876075029373}],"sentiment":"neutral","sentiment_score":0.16973545849323274,"channel":1,"num_words":5,"start":119.2,"end":120.5},{"sentences":[{"text":"Alright.","start":120.875,"end":121.354996,"sentiment":"neutral","sentiment_score":0.26923102140426636},{"text":"Beautiful.","start":121.354996,"end":121.835,"sentiment":"positive","sentiment_score":0.5263258218765259},{"text":"Thanks for 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They discuss scheduling and exchange pleasantries about the weather. The representative confirms Michael's preferred date and provides him with a diary invitation."},"intents":{"segments":[{"text":"I've just got a clash with timing. Is there any other day of the what are your work hours? So I can have a look at the calendar to see what may be suitable. 07:30, 04:30. I knock off early on Friday. Okay. 02:30 Alright. on Friday. I yeah. Next Friday is out. I can probably do 6PM next Thursday, if that works for you.","start_word":116,"end_word":180,"intents":[{"intent":"Change schedule","confidence_score":0.0003489082}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Jenna from Oakview Financial.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.04807993397116661},{"text":"Thanks, Gina.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.485905647277832},{"text":"Please stay on the line. Hello? Hi, Michael. This is Jennifer from.","start_word":23,"end_word":34,"sentiment":"neutral","sentiment_score":0.2788444459438324},{"text":"How are you I'm good. Thanks.","start_word":35,"end_word":40,"sentiment":"positive","sentiment_score":0.5747646689414978},{"text":"today? How are you?","start_word":41,"end_word":44,"sentiment":"neutral","sentiment_score":0.277209609746933},{"text":"I'm well. Thank you.","start_word":45,"end_word":48,"sentiment":"positive","sentiment_score":0.42336541414260864},{"text":"I just before I go any further, I just wanna let you know that our calls are recorded for quality and coaching purposes. Is that okay? Sure.","start_word":49,"end_word":75,"sentiment":"neutral","sentiment_score":0.08201036602258682},{"text":"Beautiful.","start_word":76,"end_word":76,"sentiment":"positive","sentiment_score":0.34137192368507385},{"text":"Michael, I'm just phoning. We've got you booked in tomorrow afternoon for your annual review at 02:30 till 03:30. I was wondering if it's possible to bring that forward an hour at all. Yep. Well, I'll be working. Okay. I've just got a clash with timing. Is there any other day of the what are your work hours? So I can have a look at the calendar to see what may be suitable. 07:30, 04:30. I knock off early on Friday. Okay. 02:30 Alright. on Friday. I yeah. Next Friday is out. I can probably do 6PM next Thursday, if that works for you. Yeah. It's fine. Yeah. Is that okay? 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Bye bye.","start_word":229,"end_word":232,"sentiment":"neutral","sentiment_score":0.16801582276821136}],"average":{"sentiment":"neutral","sentiment_score":0.10653113228934152}}}}