{"metadata":{"transaction_key":"deprecated","request_id":"01a040ff-25bc-75f0-a3d7-9bdcfd96ef73","sha256":"c00f7a645f8c1c325877800465f4d556d99053acc5861a8297c7b44a9cd4ea02","created":"2026-08-27T02:14:19.555Z","duration":4.4639373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":27},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":27,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Anita Callahall. I can't take your call right now. Please leave a message.","confidence":0.99902344,"words":[{"word":"hi","start":0.56,"end":0.88,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0886479914188385},{"word":"this","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.095143161714077},{"word":"is","start":1.12,"end":1.28,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10232100635766984},{"word":"anita","start":1.28,"end":1.68,"confidence":0.4650879,"punctuated_word":"Anita","sentiment":"neutral","sentiment_score":0.11547887325286864},{"word":"callahall","start":1.68,"end":2.1799998,"confidence":0.6095581,"punctuated_word":"Callahall.","sentiment":"neutral","sentiment_score":0.13784661889076233},{"word":"i","start":2.24,"end":2.32,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6376344561576843},{"word":"can't","start":2.32,"end":2.56,"confidence":0.99902344,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7031835317611694},{"word":"take","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7295405864715576},{"word":"your","start":2.72,"end":2.96,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7731538414955139},{"word":"call","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7868831753730774},{"word":"right","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.7337615489959717},{"word":"now","start":3.28,"end":3.52,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.7124994993209839},{"word":"please","start":3.52,"end":3.84,"confidence":0.99609375,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5475626587867737},{"word":"leave","start":3.84,"end":4.0,"confidence":0.9970703,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.45613375306129456},{"word":"a","start":4.0,"end":4.16,"confidence":0.9770508,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3966399133205414},{"word":"message","start":4.16,"end":4.4639373,"confidence":0.8078613,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2854570746421814}],"paragraphs":{"transcript":"\nHi. This is Anita Callahall. I can't take your call right now. Please leave a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.0886479914188385},{"text":"This is Anita Callahall.","start":0.88,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.11269741505384445},{"text":"I can't take your call right now.","start":2.24,"end":3.52,"sentiment":"negative","sentiment_score":-0.7252366627965655},{"text":"Please leave a message.","start":3.52,"end":4.4639373,"sentiment":"negative","sentiment_score":-0.42144834995269775}],"sentiment":"negative","sentiment_score":-0.3889382742345333,"num_words":16,"start":0.56,"end":4.4639373}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Anita Callahall. I can't take your call right now. Please leave a message.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":0.88,"sentiment":"neutral","sentiment_score":0.0886479914188385},{"text":"This is Anita Callahall.","start":0.88,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.11269741505384445},{"text":"I can't take your call right now.","start":2.24,"end":3.52,"sentiment":"negative","sentiment_score":-0.7252366627965655},{"text":"Please leave a message.","start":3.52,"end":4.4639373,"sentiment":"negative","sentiment_score":-0.42144834995269775}],"sentiment":"negative","sentiment_score":-0.3889382742345333,"channel":1,"num_words":16,"start":0.56,"end":4.4639373}]},"summary":{"result":"success","short":"Hi. This is Anita Callahall. I can't take your call right now. Please leave a message."},"intents":{"segments":[{"text":"Please leave a message.","start_word":12,"end_word":15,"intents":[{"intent":"Leave message","confidence_score":0.7854898}]}]},"sentiments":{"segments":[{"text":"Hi. This is Anita Callahall.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.11568938940763474},{"text":"I can't take your call right now. Please leave a message.","start_word":5,"end_word":15,"sentiment":"negative","sentiment_score":-0.6146769523620605}],"average":{"sentiment":"neutral","sentiment_score":-0.31712026949282046}}}}