{"metadata":{"transaction_key":"deprecated","request_id":"019eed19-b0e3-7302-8d2f-8f34a223a5d7","sha256":"55d0f02c56d633c48b3edec0ca723da89463644d5b41714ece9106ac3f5e0cc6","created":"2026-06-22T02:16:32.681Z","duration":28.871937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":67,"output_tokens":51},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":69},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":69,"output_tokens":16}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Listen closely to the following options. Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager. Press 2 if you want to talk to HR about employment. Press 3 to speak to rostering. Press 4 to speak to Franklin facility reception. 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closely to the following options. Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager. Press 2 if you want to talk to HR about employment. Press 3 to speak to rostering. Press 4 to speak to Franklin facility reception.\n\nPress 0 to hear these options again.","paragraphs":[{"sentences":[{"text":"Listen closely to the following options.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":-0.06726725213229656},{"text":"Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager.","start":3.28,"end":9.7,"sentiment":"neutral","sentiment_score":-0.020639877393841745},{"text":"Press 2 if you want to talk to HR about employment.","start":10.559999,"end":13.54,"sentiment":"neutral","sentiment_score":-0.10276841778646816},{"text":"Press 3 to speak to rostering.","start":14.805,"end":16.425,"sentiment":"neutral","sentiment_score":-0.09242830860118072},{"text":"Press 4 to speak to Franklin facility reception.","start":17.445,"end":20.265,"sentiment":"neutral","sentiment_score":-0.03842158475890756}],"sentiment":"neutral","sentiment_score":-0.05507443501960998,"num_words":51,"start":0.24,"end":20.265},{"sentences":[{"text":"Press 0 to hear these options again.","start":21.285,"end":23.545,"sentiment":"neutral","sentiment_score":-0.12659771527562821}],"sentiment":"neutral","sentiment_score":-0.12659771527562821,"num_words":7,"start":21.285,"end":23.545}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Listen closely to the following options. Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager. Press 2 if you want to talk to HR about employment. Press 3 to speak to rostering. Press 4 to speak to Franklin facility reception.\n\nPress 0 to hear these options again.","paragraphs":[{"sentences":[{"text":"Listen closely to the following options.","start":0.24,"end":2.34,"sentiment":"neutral","sentiment_score":-0.06726725213229656},{"text":"Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager.","start":3.28,"end":9.7,"sentiment":"neutral","sentiment_score":-0.020639877393841745},{"text":"Press 2 if you want to talk to HR about employment.","start":10.559999,"end":13.54,"sentiment":"neutral","sentiment_score":-0.10276841778646816},{"text":"Press 3 to speak to rostering.","start":14.805,"end":16.425,"sentiment":"neutral","sentiment_score":-0.09242830860118072},{"text":"Press 4 to speak to Franklin facility reception.","start":17.445,"end":20.265,"sentiment":"neutral","sentiment_score":-0.03842158475890756}],"sentiment":"neutral","sentiment_score":-0.05507443501960998,"channel":1,"num_words":51,"start":0.24,"end":20.265},{"sentences":[{"text":"Press 0 to hear these options again.","start":21.285,"end":23.545,"sentiment":"neutral","sentiment_score":-0.12659771527562821}],"sentiment":"neutral","sentiment_score":-0.12659771527562821,"channel":1,"num_words":7,"start":21.285,"end":23.545}]},"summary":{"result":"success","short":"The representative provides options for the caller to choose from, including booking or changing appointments, discussing statement or speaking to a care manager, reaching HR about employment, or speaking to rostering. The caller can also speak to Franklin facility reception by pressing 0."},"intents":{"segments":[{"text":"Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager.","start_word":6,"end_word":25,"intents":[{"intent":"Book appointment","confidence_score":0.47826466}]},{"text":"Press 2 if you want to talk to HR about employment. Press 3 to speak to rostering. Press 4 to speak to Franklin facility reception. Press 0 to hear these options again.","start_word":26,"end_word":57,"intents":[{"intent":"Talk to hr","confidence_score":0.12945089}]},{"text":"Press 4 to speak to Franklin facility reception. Press 0 to hear these options again.","start_word":43,"end_word":57,"intents":[{"intent":"Speak to rostering","confidence_score":0.45802435}]}]},"sentiments":{"segments":[{"text":"Listen closely to the following options. Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager. Press 2 if you want to talk to HR about employment. Press 3 to speak to rostering. Press 4 to speak to Franklin facility reception. Press 0 to hear these options again.","start_word":0,"end_word":57,"sentiment":"neutral","sentiment_score":-0.06643815338611603}],"average":{"sentiment":"neutral","sentiment_score":-0.06643814971481544}}}}