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I'm looking for Athena. Okay. Oh, I got it. The reason why she provided this phone number so, technically, we'll go ahead and set up the payment. Okay. That's perfect. And am I speaking to Joanne? I see. I understand. Nice to have you on the line, Joanne, and thank you so much for answering my phone call. Yeah. Let me just go ahead and proceed. Is this a Visa or Mastercard? Okay. Perfect. So the Internet bill is $74.96. Sure. Thank you. $74 and nine ninety six cents. Thank you. May I have the card number, please? Thank you. 4239530083584798. Okay. What is the name? Is it the person on the card? Okay. Thank you. Let me just put here. And may I have the expiry date, please? Thirty. Okay. Thank you. October 2030. Security code, please? 797. And we'll be setting up this card for future payments. Right? Your direct debit? Correct. Thank you. Let me just proceed. And while waiting for the payment confirmation, mister Jones, would you like me to put your phone number as well on the account? Sure. Because we have Athena phone number. Yeah. Yeah. That's a good idea because Athena is at work, I believe. So when our account's called yeah. When our account called, of course, they will dial this phone number, but I'm happy to update your phone number on the account. So there we go, mister Jones. Your payment for September has been processed successfully. You will receive your official payment receipt shortly as well as the direct debit agreement to the email address. And since tomorrow is the October 1, you also receive your invoice for October, but it will be due 10 days upon receipt. Okay? K. Yes. Definitely. And then if there's any issue, we'll go ahead and send you an email. I will try to call you to check and understand what will be the problem or to give you an assistance, but it will be automatically processed. Mhmm. Yeah. Yeah. That's all. It should be all good. So, mister Jones, I'll put your phone number here. How about your name? Would you like me to put as well your name on the account? We can it can be both, Athena and Joanne Jones. Okay. Yeah. Mhmm. Sure. I'll go ahead and definitely do that for you. And I appreciate the payment, and thank you so much for answering my phone call and responding to my email. That's highly appreciated. You did the same. Have a good day. Bye bye. 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Athena. This is Melissa. I've received your email. I'm calling you now. Please give me a callback.\n\nWe're available at ten to 6PM. Hi. Hi. I'm good. Thank you for asking.\n\nI'm looking for Athena. Okay. Oh, I got it. The reason why she provided this phone number so, technically, we'll go ahead and set up the payment. Okay.\n\nThat's perfect. And am I speaking to Joanne? I see. I understand. Nice to have you on the line, Joanne, and thank you so much for answering my phone call.\n\nYeah. Let me just go ahead and proceed. Is this a Visa or Mastercard? Okay. Perfect.\n\nSo the Internet bill is $74.96. Sure. Thank you. $74 and nine ninety six cents. Thank you.\n\nMay I have the card number, please? Thank you. 4239530083584798. Okay. What is the name?\n\nIs it the person on the card? Okay. Thank you. Let me just put here. And may I have the expiry date, please?\n\nThirty. Okay. Thank you. October 2030. Security code, please?\n\n797. And we'll be setting up this card for future payments. Right? Your direct debit? Correct.\n\nThank you. Let me just proceed. And while waiting for the payment confirmation, mister Jones, would you like me to put your phone number as well on the account? Sure. Because we have Athena phone number.\n\nYeah. Yeah. That's a good idea because Athena is at work, I believe. So when our account's called yeah. When our account called, of course, they will dial this phone number, but I'm happy to update your phone number on the account.\n\nSo there we go, mister Jones. Your payment for September has been processed successfully. You will receive your official payment receipt shortly as well as the direct debit agreement to the email address. And since tomorrow is the October 1, you also receive your invoice for October, but it will be due 10 days upon receipt. Okay?\n\nK. Yes. Definitely. And then if there's any issue, we'll go ahead and send you an email. I will try to call you to check and understand what will be the problem or to give you an assistance, but it will be automatically processed.\n\nMhmm. Yeah. Yeah. That's all. It should be all good.\n\nSo, mister Jones, I'll put your phone number here. How about your name? Would you like me to put as well your name on the account? We can it can be both, Athena and Joanne Jones. Okay.\n\nYeah. Mhmm. Sure. I'll go ahead and definitely do that for you. And I appreciate the payment, and thank you so much for answering my phone call and responding to my email.\n\nThat's highly appreciated. You did the same. Have a good day. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Athena.","start":11.679999,"end":12.42,"sentiment":"neutral","sentiment_score":0.009488241747021675},{"text":"This is Melissa.","start":12.559999,"end":13.54,"sentiment":"neutral","sentiment_score":0.054771812011798225},{"text":"I've received your email.","start":14.115,"end":15.715,"sentiment":"neutral","sentiment_score":0.04178739804774523},{"text":"I'm calling you now.","start":15.715,"end":16.935,"sentiment":"neutral","sentiment_score":0.02093374403193593},{"text":"Please give me a callback.","start":17.075,"end":18.375,"sentiment":"neutral","sentiment_score":-0.0281985804438591}],"sentiment":"neutral","sentiment_score":0.01628797697938151,"num_words":18,"start":11.679999,"end":18.375},{"sentences":[{"text":"We're available at ten to 6PM.","start":18.915,"end":21.095,"sentiment":"neutral","sentiment_score":-0.024798514942328136},{"text":"Hi.","start":21.395,"end":21.895,"sentiment":"neutral","sentiment_score":0.04456606134772301},{"text":"Hi.","start":26.36,"end":26.52,"sentiment":"neutral","sentiment_score":0.11096976697444916},{"text":"I'm good.","start":26.52,"end":27.240002,"sentiment":"neutral","sentiment_score":0.2853405475616455},{"text":"Thank you for asking.","start":27.240002,"end":28.380001,"sentiment":"positive","sentiment_score":0.587369978427887}],"sentiment":"neutral","sentiment_score":0.2090646962502173,"num_words":14,"start":18.915,"end":28.380001},{"sentences":[{"text":"I'm looking for Athena.","start":28.6,"end":29.980001,"sentiment":"neutral","sentiment_score":0.16407893598079681},{"text":"Okay.","start":37.96,"end":38.46,"sentiment":"neutral","sentiment_score":0.020084191113710403},{"text":"Oh, I got 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have you on the line, Joanne, and thank you so much for answering my phone call.","start":63.9,"end":68.3,"sentiment":"positive","sentiment_score":0.4514459818601608}],"sentiment":"neutral","sentiment_score":0.31643690516551337,"num_words":30,"start":55.02,"end":68.3},{"sentences":[{"text":"Yeah.","start":68.3,"end":68.8,"sentiment":"neutral","sentiment_score":0.1072876751422882},{"text":"Let me just go ahead and proceed.","start":69.155,"end":70.994995,"sentiment":"neutral","sentiment_score":0.09916465197290693},{"text":"Is this a Visa or Mastercard?","start":70.994995,"end":72.935,"sentiment":"neutral","sentiment_score":0.03821744862943888},{"text":"Okay.","start":76.515,"end":76.915,"sentiment":"neutral","sentiment_score":0.13091447949409485},{"text":"Perfect.","start":76.915,"end":77.395,"sentiment":"neutral","sentiment_score":0.22432485222816467}],"sentiment":"neutral","sentiment_score":0.0866240164032206,"num_words":16,"start":68.3,"end":77.395},{"sentences":[{"text":"So the Internet bill is $74.96.","start":77.395,"end":81.494995,"sentiment":"neutral","sentiment_score":0.11655571808417638},{"text":"Sure.","start":85.1,"end":85.58,"sentiment":"neutral","sentiment_score":0.1625532507896423},{"text":"Thank you.","start":85.58,"end":86.479996,"sentiment":"neutral","sentiment_score":0.2873055338859558},{"text":"$74 and nine ninety six cents.","start":90.46,"end":93.36,"sentiment":"neutral","sentiment_score":0.040715609366695084},{"text":"Thank you.","start":117.95,"end":118.51,"sentiment":"positive","sentiment_score":0.5566653162240982}],"sentiment":"neutral","sentiment_score":0.16436017151264584,"num_words":17,"start":77.395,"end":118.51},{"sentences":[{"text":"May I have the card number, please?","start":118.51,"end":120.61,"sentiment":"neutral","sentiment_score":0.12671432005507605},{"text":"Thank you.","start":134.765,"end":135.405,"sentiment":"positive","sentiment_score":0.389482319355011},{"text":"4239530083584798.","start":135.405,"end":141.0,"sentiment":"neutral","sentiment_score":0.09210873395204544},{"text":"Okay.","start":142.26001,"end":142.74,"sentiment":"neutral","sentiment_score":0.056849006563425064},{"text":"What is the name?","start":142.74,"end":143.46,"sentiment":"neutral","sentiment_score":0.03865466546267271}],"sentiment":"neutral","sentiment_score":0.1313027520974477,"num_words":15,"start":118.51,"end":143.46},{"sentences":[{"text":"Is it the person on the card?","start":143.46,"end":145.0,"sentiment":"neutral","sentiment_score":0.033766559192112515},{"text":"Okay.","start":148.66,"end":149.16,"sentiment":"neutral","sentiment_score":0.16670072078704834},{"text":"Thank you.","start":149.22,"end":150.04001,"sentiment":"positive","sentiment_score":0.3835581988096237},{"text":"Let me just put here.","start":150.1,"end":151.72,"sentiment":"neutral","sentiment_score":0.1485198050737381},{"text":"And may I have the expiry date, please?","start":159.565,"end":162.065,"sentiment":"neutral","sentiment_score":0.060059642884880304}],"sentiment":"neutral","sentiment_score":0.10405474787820941,"num_words":23,"start":143.46,"end":162.065},{"sentences":[{"text":"Thirty.","start":171.64,"end":171.72,"sentiment":"neutral","sentiment_score":0.044513601809740067},{"text":"Okay.","start":171.72,"end":172.12001,"sentiment":"neutral","sentiment_score":0.134718120098114},{"text":"Thank you.","start":172.12001,"end":172.84001,"sentiment":"neutral","sentiment_score":0.28529995679855347},{"text":"October 2030.","start":172.84001,"end":174.78,"sentiment":"neutral","sentiment_score":0.06162586063146591},{"text":"Security code, please?","start":174.84001,"end":176.14,"sentiment":"neutral","sentiment_score":0.02876361273229122}],"sentiment":"neutral","sentiment_score":0.10659713277386294,"num_words":9,"start":171.64,"end":176.14},{"sentences":[{"text":"797.","start":179.135,"end":180.33499,"sentiment":"neutral","sentiment_score":0.02520284429192543},{"text":"And we'll be setting up this card for future payments.","start":180.33499,"end":183.375,"sentiment":"neutral","sentiment_score":0.14745464026927949},{"text":"Right?","start":183.375,"end":183.855,"sentiment":"neutral","sentiment_score":0.07305492460727692},{"text":"Your direct debit?","start":183.855,"end":185.235,"sentiment":"neutral","sentiment_score":0.04254430904984474},{"text":"Correct.","start":186.015,"end":186.515,"sentiment":"neutral","sentiment_score":0.17416638135910034}],"sentiment":"neutral","sentiment_score":0.11716271750628948,"num_words":16,"start":179.135,"end":186.515},{"sentences":[{"text":"Thank you.","start":187.375,"end":188.275,"sentiment":"positive","sentiment_score":0.46817606687545776},{"text":"Let me just proceed.","start":188.495,"end":189.715,"sentiment":"neutral","sentiment_score":0.2272537238895893},{"text":"And while waiting for the payment confirmation, mister Jones, would you like me to put your phone number as well on the account?","start":191.6,"end":198.34,"sentiment":"neutral","sentiment_score":0.10067763244328291},{"text":"Sure.","start":201.12,"end":201.52,"sentiment":"neutral","sentiment_score":0.09547960758209229},{"text":"Because we have Athena phone 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account.","start":222.76001,"end":229.40001,"sentiment":"neutral","sentiment_score":0.2888400885074035}],"sentiment":"neutral","sentiment_score":0.21746513420449837,"num_words":42,"start":211.605,"end":229.40001},{"sentences":[{"text":"So there we go, mister Jones.","start":229.40001,"end":231.34,"sentiment":"neutral","sentiment_score":0.2573244646191597},{"text":"Your payment for September has been processed successfully.","start":231.91501,"end":235.05501,"sentiment":"positive","sentiment_score":0.6807716190814972},{"text":"You will receive your official payment receipt shortly as well as the direct debit agreement to the email address.","start":235.195,"end":241.675,"sentiment":"positive","sentiment_score":0.4775494529228461},{"text":"And since tomorrow is the October 1, you also receive your invoice for October, but it will be due 10 days upon 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Jones.","start":281.62,"end":285.32,"sentiment":"neutral","sentiment_score":0.06169551648199558},{"text":"Okay.","start":288.18,"end":288.555,"sentiment":"neutral","sentiment_score":0.03959031403064728}],"sentiment":"neutral","sentiment_score":0.05549013352877385,"num_words":37,"start":274.74,"end":288.555},{"sentences":[{"text":"Yeah.","start":298.63498,"end":299.13498,"sentiment":"neutral","sentiment_score":0.014069809578359129},{"text":"Mhmm.","start":299.995,"end":300.495,"sentiment":"neutral","sentiment_score":-0.00621316023170948},{"text":"Sure.","start":304.22998,"end":304.72998,"sentiment":"neutral","sentiment_score":0.26456817984580994},{"text":"I'll go ahead and definitely do that for you.","start":304.94998,"end":307.11,"sentiment":"positive","sentiment_score":0.43500275413195294},{"text":"And I appreciate the payment, and thank you so much for answering my phone call and responding to my email.","start":307.11,"end":313.27,"sentiment":"neutral","sentiment_score":0.19938315451145172}],"sentiment":"neutral","sentiment_score":0.25547227208153345,"num_words":32,"start":298.63498,"end":313.27},{"sentences":[{"text":"That's highly appreciated.","start":313.27,"end":314.49,"sentiment":"positive","sentiment_score":0.3815066417058309},{"text":"You did the same.","start":317.57092,"end":318.45093,"sentiment":"positive","sentiment_score":0.3668849617242813},{"text":"Have a good day.","start":318.45093,"end":319.41092,"sentiment":"positive","sentiment_score":0.43072357028722763},{"text":"Bye bye.","start":319.41092,"end":320.15094,"sentiment":"positive","sentiment_score":0.5772199779748917},{"text":"Bye bye.","start":321.25095,"end":321.91092,"sentiment":"neutral","sentiment_score":0.06107203289866448}],"sentiment":"positive","sentiment_score":0.37410253832737606,"num_words":15,"start":313.27,"end":321.91092}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Hello. Oh, hi, Melissa. How are you? Oh, That's good. Yes. Yes. So you and I have been communicating, but it's the account is under Athena's name. Yes. Yes. I've just been saying, you know, I mean, on on emails, Athena and I have been writing it. Athena is quite busy, so I tend to handle them these huddles. Yes. Yes. Yes. Thank you for waiting for that, by the way. I complete yes. You are. Yes. Sorry about the delay. I completely forgot for this week. It's okay. No. No worries. The Visa card. No problem. Let me just make sure that the money is in the account. How much? $73? 74. Okay. No worries. That would be $13.21. Okay. No worries. Ready when you are. Yep. So the card number is 4239530 oh, excuse me. 530083584798. Correct. So it's my name, Joanne Jones. Yes. The expiry date is 10/30. So October 20 '30. Correct. Yeah. 797. Yes, please. Yes, please. Do that. Yes. If you can, please. Now I have tried yes. Can I have a can I have mine as the primary phone number? Because I'm paying the bill, and I'm organizing to have the number. Yes. She is. Yeah. She tends to be a little bit busier. Yes. No worries. Okay. No worries. But that will be just direct debited out of the account. Yes? Wonderful. Yes. No worries. That's okay. I've I've got my new card now, so it's okay. It should go through. Yes. Yes. Yeah. If you could yeah. If you could please put my name as well, because I'm paying the bills, but the apartment is Athena's apartment. So it was a bit fun to to sort of move in because we had, you know, some some of her stuff is her name and then some stuff is in my name and it's it's all gone confusing. So I'm just changing it now. So if you could change it for me, that would be very helpful. No. That's okay. Thank you. No. No worries. No worries. No worries. Thank you for calling. Bye. Thank you. Thanks, Melissa. Bye. 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call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up. Hello.\n\nOh, hi, Melissa. How are you? Oh, That's good. Yes. Yes.\n\nSo you and I have been communicating, but it's the account is under Athena's name. Yes. Yes. I've just been saying, you know, I mean, on on emails, Athena and I have been writing it. Athena is quite busy, so I tend to handle them these huddles.\n\nYes. Yes. Yes. Thank you for waiting for that, by the way. I complete yes.\n\nYou are. Yes. Sorry about the delay. I completely forgot for this week. It's okay.\n\nNo. No worries. The Visa card. No problem. Let me just make sure that the money is in the account.\n\nHow much? $73? 74. Okay. No worries.\n\nThat would be $13.21. Okay. No worries. Ready when you are. Yep.\n\nSo the card number is 4239530 oh, excuse me. 530083584798. Correct. So it's my name, Joanne Jones. Yes.\n\nThe expiry date is 10/30. So October 20 '30. Correct. Yeah. 797.\n\nYes, please. Yes, please. Do that. Yes. If you can, please.\n\nNow I have tried yes. Can I have a can I have mine as the primary phone number? Because I'm paying the bill, and I'm organizing to have the number. Yes. She is.\n\nYeah. She tends to be a little bit busier. Yes. No worries. Okay.\n\nNo worries. But that will be just direct debited out of the account. Yes? Wonderful. Yes.\n\nNo worries. That's okay. I've I've got my new card now, so it's okay. It should go through. Yes.\n\nYes. Yeah. If you could yeah. If you could please put my name as well, because I'm paying the bills, but the apartment is Athena's apartment. So it was a bit fun to to sort of move in because we had, you know, some some of her stuff is her name and then some stuff is in my name and it's it's all gone confusing.\n\nSo I'm just changing it now. So if you could change it for me, that would be very helpful. No. That's okay. Thank you.\n\nNo. No worries. No worries. No worries. Thank you for calling.\n\nBye. Thank you. Thanks, Melissa. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.4031273163855076},{"text":"The person you're trying to reach is not available.","start":2.48,"end":4.9,"sentiment":"negative","sentiment_score":-0.36361018154356217},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.17844806611537933},{"text":"When you have finished recording, you may hang up.","start":7.7599998,"end":10.5,"sentiment":"neutral","sentiment_score":-0.15625781731473076},{"text":"Hello.","start":20.895,"end":21.395,"sentiment":"neutral","sentiment_score":0.031138764694333076}],"sentiment":"neutral","sentiment_score":-0.2682890652624123,"num_words":34,"start":0.08,"end":21.395},{"sentences":[{"text":"Oh, hi, Melissa.","start":23.535,"end":24.675,"sentiment":"neutral","sentiment_score":0.09584588309129079},{"text":"How are you?","start":24.735,"end":25.555,"sentiment":"neutral","sentiment_score":0.14659413198630014},{"text":"Oh, That's good.","start":26.814999,"end":28.97,"sentiment":"positive","sentiment_score":0.4527454674243927},{"text":"Yes.","start":30.95,"end":31.35,"sentiment":"neutral","sentiment_score":0.07176520675420761},{"text":"Yes.","start":31.35,"end":31.67,"sentiment":"neutral","sentiment_score":0.04873943701386452}],"sentiment":"neutral","sentiment_score":0.20055100829763847,"num_words":11,"start":23.535,"end":31.67},{"sentences":[{"text":"So you and I have been communicating, but it's the account is under Athena's name.","start":31.67,"end":36.329998,"sentiment":"neutral","sentiment_score":0.03052793505291144},{"text":"Yes.","start":38.39,"end":38.79,"sentiment":"neutral","sentiment_score":0.019165746867656708},{"text":"Yes.","start":38.79,"end":39.19,"sentiment":"neutral","sentiment_score":0.012737451121211052},{"text":"I've just been saying, you know, I mean, on on emails, Athena and I have been writing it.","start":39.19,"end":43.934998,"sentiment":"neutral","sentiment_score":-0.015235064189053245},{"text":"Athena is quite busy, so I tend to handle them these huddles.","start":43.934998,"end":47.155,"sentiment":"neutral","sentiment_score":-0.1416360093280673}],"sentiment":"neutral","sentiment_score":-0.03157534135228142,"num_words":47,"start":31.67,"end":47.155},{"sentences":[{"text":"Yes.","start":53.774998,"end":54.03,"sentiment":"neutral","sentiment_score":0.022224094718694687},{"text":"Yes.","start":55.149998,"end":55.55,"sentiment":"neutral","sentiment_score":0.16311341524124146},{"text":"Yes.","start":55.55,"end":55.949997,"sentiment":"neutral","sentiment_score":0.14398770034313202},{"text":"Thank you for waiting for that, by the way.","start":55.949997,"end":57.469997,"sentiment":"neutral","sentiment_score":0.22219858401351505},{"text":"I complete yes.","start":57.469997,"end":58.43,"sentiment":"neutral","sentiment_score":0.10108892619609833}],"sentiment":"neutral","sentiment_score":0.17549194966753323,"num_words":15,"start":53.774998,"end":58.43},{"sentences":[{"text":"You are.","start":58.43,"end":58.91,"sentiment":"neutral","sentiment_score":0.11266373842954636},{"text":"Yes.","start":58.91,"end":59.149998,"sentiment":"neutral","sentiment_score":0.046035852283239365},{"text":"Sorry about the delay.","start":59.149998,"end":60.03,"sentiment":"neutral","sentiment_score":-0.16009430773556232},{"text":"I completely forgot for this week.","start":60.03,"end":62.21,"sentiment":"neutral","sentiment_score":-0.12292850638429324},{"text":"It's okay.","start":66.11,"end":66.85,"sentiment":"positive","sentiment_score":0.38859111070632935}],"sentiment":"neutral","sentiment_score":-0.021960181246201197,"num_words":15,"start":58.43,"end":66.85},{"sentences":[{"text":"No.","start":68.525,"end":68.765,"sentiment":"neutral","sentiment_score":0.06027514114975929},{"text":"No worries.","start":68.765,"end":69.425,"sentiment":"neutral","sentiment_score":0.06645959243178368},{"text":"The Visa card.","start":75.005005,"end":76.065,"sentiment":"neutral","sentiment_score":0.03708716730276743},{"text":"No problem.","start":81.78,"end":82.42,"sentiment":"neutral","sentiment_score":0.1642405167222023},{"text":"Let me just make sure that the money is in the account.","start":82.42,"end":84.52,"sentiment":"neutral","sentiment_score":0.14926181050638357}],"sentiment":"neutral","sentiment_score":0.12120392937213183,"num_words":20,"start":68.525,"end":84.52},{"sentences":[{"text":"How much?","start":87.939995,"end":88.42,"sentiment":"neutral","sentiment_score":0.060005346313118935},{"text":"$73?","start":88.42,"end":89.799995,"sentiment":"neutral","sentiment_score":0.03743281215429306},{"text":"74.","start":91.86,"end":92.84,"sentiment":"neutral","sentiment_score":0.03398448973894119},{"text":"Okay.","start":93.53999,"end":93.939995,"sentiment":"neutral","sentiment_score":0.07558419555425644},{"text":"No worries.","start":93.939995,"end":94.6,"sentiment":"neutral","sentiment_score":0.05475663300603628}],"sentiment":"neutral","sentiment_score":0.05378935086940016,"num_words":7,"start":87.939995,"end":94.6},{"sentences":[{"text":"That would be $13.21.","start":95.14,"end":104.787506,"sentiment":"neutral","sentiment_score":0.006074013886973262},{"text":"Okay.","start":115.62,"end":115.94,"sentiment":"neutral","sentiment_score":0.13530728220939636},{"text":"No worries.","start":115.94,"end":116.42,"sentiment":"neutral","sentiment_score":0.2167312204837799},{"text":"Ready when you are.","start":116.42,"end":117.48,"sentiment":"positive","sentiment_score":0.34491030871868134},{"text":"Yep.","start":120.74,"end":121.06,"sentiment":"neutral","sentiment_score":0.05603904649615288}],"sentiment":"neutral","sentiment_score":0.16906217167464396,"num_words":12,"start":95.14,"end":121.06},{"sentences":[{"text":"So the card number is 4239530 oh, excuse me.","start":121.06,"end":126.835,"sentiment":"neutral","sentiment_score":0.03768836624092526},{"text":"530083584798.","start":126.835,"end":133.815,"sentiment":"neutral","sentiment_score":0.039795756340026855},{"text":"Correct.","start":141.08,"end":141.58,"sentiment":"neutral","sentiment_score":0.08935152739286423},{"text":"So it's my name, Joanne Jones.","start":145.56,"end":147.74,"sentiment":"neutral","sentiment_score":0.06855474847058456},{"text":"Yes.","start":162.285,"end":162.685,"sentiment":"neutral","sentiment_score":0.043611183762550354}],"sentiment":"neutral","sentiment_score":0.05129345858262645,"num_words":18,"start":121.06,"end":162.685},{"sentences":[{"text":"The expiry date is 10/30.","start":162.685,"end":165.02501,"sentiment":"neutral","sentiment_score":0.03550355471670628},{"text":"So October 20 '30.","start":168.87,"end":175.11,"sentiment":"neutral","sentiment_score":0.031142246909439564},{"text":"Correct.","start":175.11,"end":175.61,"sentiment":"neutral","sentiment_score":0.032111264765262604},{"text":"Yeah.","start":176.55,"end":176.87,"sentiment":"neutral","sentiment_score":0.022614745423197743},{"text":"797.","start":176.87,"end":178.09,"sentiment":"neutral","sentiment_score":0.01614851877093315}],"sentiment":"neutral","sentiment_score":0.031080107515056927,"num_words":12,"start":162.685,"end":178.09},{"sentences":[{"text":"Yes, please.","start":184.065,"end":184.885,"sentiment":"neutral","sentiment_score":0.04192931018769741},{"text":"Yes, please.","start":185.505,"end":186.145,"sentiment":"neutral","sentiment_score":0.07137458771467209},{"text":"Do that.","start":186.145,"end":186.885,"sentiment":"neutral","sentiment_score":0.2436704933643341},{"text":"Yes.","start":198.97,"end":199.29001,"sentiment":"neutral","sentiment_score":0.06956497579813004},{"text":"If you can, please.","start":199.29001,"end":200.43001,"sentiment":"neutral","sentiment_score":0.07305069081485271}],"sentiment":"neutral","sentiment_score":0.09779241105372255,"num_words":11,"start":184.065,"end":200.43001},{"sentences":[{"text":"Now I have tried yes.","start":201.37001,"end":205.63,"sentiment":"neutral","sentiment_score":0.03705903962254524},{"text":"Can I have a can I have mine as the primary phone number?","start":206.19499,"end":209.235,"sentiment":"neutral","sentiment_score":0.03417887108830305},{"text":"Because I'm paying the bill, and I'm organizing to have the number.","start":209.235,"end":215.015,"sentiment":"neutral","sentiment_score":0.015864657005295157},{"text":"Yes.","start":218.67499,"end":218.995,"sentiment":"neutral","sentiment_score":0.10697013139724731},{"text":"She is.","start":218.995,"end":219.31499,"sentiment":"neutral","sentiment_score":0.11265460401773453}],"sentiment":"neutral","sentiment_score":0.034917446841118915,"num_words":33,"start":201.37001,"end":219.31499},{"sentences":[{"text":"Yeah.","start":219.31499,"end":219.635,"sentiment":"neutral","sentiment_score":0.08396105468273163},{"text":"She tends to be a little bit busier.","start":219.635,"end":221.17499,"sentiment":"neutral","sentiment_score":0.03026599797885865},{"text":"Yes.","start":230.43999,"end":230.93999,"sentiment":"neutral","sentiment_score":0.2729436755180359},{"text":"No worries.","start":249.565,"end":250.145,"sentiment":"neutral","sentiment_score":0.013774266466498375},{"text":"Okay.","start":251.55,"end":251.87001,"sentiment":"neutral","sentiment_score":0.03250853717327118}],"sentiment":"neutral","sentiment_score":0.05069921416445421,"num_words":13,"start":219.31499,"end":251.87001},{"sentences":[{"text":"No worries.","start":251.87001,"end":252.19,"sentiment":"neutral","sentiment_score":0.048209141939878464},{"text":"But that will be just direct debited out of the account.","start":252.19,"end":254.59001,"sentiment":"neutral","sentiment_score":0.03795036165551706},{"text":"Yes?","start":254.59001,"end":255.09001,"sentiment":"neutral","sentiment_score":0.07117265462875366},{"text":"Wonderful.","start":255.87001,"end":256.37,"sentiment":"positive","sentiment_score":0.6641767621040344},{"text":"Yes.","start":265.07,"end":265.31,"sentiment":"neutral","sentiment_score":0.05097145587205887}],"sentiment":"neutral","sentiment_score":0.08126207091845572,"num_words":16,"start":251.87001,"end":265.31},{"sentences":[{"text":"No worries.","start":265.31,"end":265.785,"sentiment":"neutral","sentiment_score":0.06778282858431339},{"text":"That's okay.","start":266.265,"end":266.92502,"sentiment":"neutral","sentiment_score":0.15306197851896286},{"text":"I've I've got my new card now, so it's okay.","start":268.345,"end":270.765,"sentiment":"neutral","sentiment_score":0.1729225441813469},{"text":"It should go through.","start":271.305,"end":272.525,"sentiment":"neutral","sentiment_score":0.3065779060125351},{"text":"Yes.","start":274.905,"end":275.405,"sentiment":"neutral","sentiment_score":0.11441002786159515}],"sentiment":"neutral","sentiment_score":0.1848229846279872,"num_words":19,"start":265.31,"end":275.405},{"sentences":[{"text":"Yes.","start":281.49,"end":281.99,"sentiment":"neutral","sentiment_score":0.05585706979036331},{"text":"Yeah.","start":282.45,"end":282.93,"sentiment":"neutral","sentiment_score":0.064509317278862},{"text":"If you could yeah.","start":282.93,"end":285.65,"sentiment":"neutral","sentiment_score":0.0664241798222065},{"text":"If you could please put my name as well, because I'm paying the bills, but the apartment is Athena's apartment.","start":285.65,"end":291.19,"sentiment":"neutral","sentiment_score":0.040462215524166824},{"text":"So it was a bit fun to to sort of move in because we had, you know, some some of her stuff is her name and then some stuff is in my name and it's it's all gone confusing.","start":291.41,"end":300.935,"sentiment":"neutral","sentiment_score":0.04369773934237086}],"sentiment":"neutral","sentiment_score":0.0446079884799054,"num_words":65,"start":281.49,"end":300.935},{"sentences":[{"text":"So I'm just changing it now.","start":300.995,"end":302.11502,"sentiment":"neutral","sentiment_score":0.001622464507818222},{"text":"So if you could change it for me, that would be very helpful.","start":302.11502,"end":304.45502,"sentiment":"neutral","sentiment_score":0.16827306896448135},{"text":"No.","start":307.95502,"end":308.45502,"sentiment":"neutral","sentiment_score":0.08645012974739075},{"text":"That's okay.","start":309.075,"end":309.815,"sentiment":"neutral","sentiment_score":0.25164422392845154},{"text":"Thank you.","start":310.66998,"end":311.27002,"sentiment":"neutral","sentiment_score":0.24460068345069885}],"sentiment":"neutral","sentiment_score":0.13650935950378576,"num_words":24,"start":300.995,"end":311.27002},{"sentences":[{"text":"No.","start":311.27002,"end":311.63,"sentiment":"neutral","sentiment_score":0.07043398916721344},{"text":"No worries.","start":311.63,"end":312.37,"sentiment":"neutral","sentiment_score":0.04911525174975395},{"text":"No worries.","start":314.59,"end":315.33,"sentiment":"neutral","sentiment_score":0.15212749689817429},{"text":"No worries.","start":315.47,"end":316.19,"sentiment":"neutral","sentiment_score":0.1624305173754692},{"text":"Thank you for calling.","start":316.19,"end":317.07,"sentiment":"positive","sentiment_score":0.33519943058490753}],"sentiment":"neutral","sentiment_score":0.1944162039594217,"num_words":11,"start":311.27002,"end":317.07},{"sentences":[{"text":"Bye.","start":317.07,"end":317.57,"sentiment":"neutral","sentiment_score":0.2696591019630432},{"text":"Thank you.","start":319.15,"end":319.71,"sentiment":"positive","sentiment_score":0.7033318877220154},{"text":"Thanks, Melissa.","start":319.71,"end":320.59,"sentiment":"positive","sentiment_score":0.733595073223114},{"text":"Bye.","start":320.59,"end":320.91,"sentiment":"positive","sentiment_score":0.5377360582351685},{"text":"Bye.","start":320.91,"end":321.41,"sentiment":"neutral","sentiment_score":0.32431766390800476}],"sentiment":"positive","sentiment_score":0.5722238208566394,"num_words":7,"start":317.07,"end":321.41}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Athena. This is Melissa. I've received your email. I'm calling you now. Please give me a callback.\n\nWe're available at ten to 6PM.\n\nChannel 1: Hello.\n\nChannel 0: Hi.\n\nChannel 1: Oh, hi, Melissa. How are you?\n\nChannel 0: Hi. I'm\n\nChannel 1: Oh,\n\nChannel 0: good. Thank you for asking.\n\nChannel 1: That's good.\n\nChannel 0: I'm looking for Athena.\n\nChannel 1: Yes. Yes. So you and I have been communicating, but it's the account is under Athena's name.\n\nChannel 0: Okay.\n\nChannel 1: Yes. Yes. I've just been saying, you know, I mean, on on emails, Athena and I have been writing it. Athena is quite\n\nChannel 0: Oh,\n\nChannel 1: busy, so\n\nChannel 0: I\n\nChannel 1: I tend\n\nChannel 0: got\n\nChannel 1: to handle\n\nChannel 0: it.\n\nChannel 1: them these\n\nChannel 0: The\n\nChannel 1: huddles.\n\nChannel 0: reason why she provided this phone number so, technically, we'll go ahead and set up the payment.\n\nChannel 1: Yes.\n\nChannel 0: Okay. That's\n\nChannel 1: Yes.\n\nChannel 0: perfect.\n\nChannel 1: Yes.\n\nChannel 0: And\n\nChannel 1: Thank\n\nChannel 0: am\n\nChannel 1: you for\n\nChannel 0: I speaking\n\nChannel 1: waiting for\n\nChannel 0: to\n\nChannel 1: that, by\n\nChannel 0: Joanne?\n\nChannel 1: the way. I complete yes. You are. Yes. Sorry about the delay.\n\nChannel 0: I\n\nChannel 1: I completely\n\nChannel 0: see.\n\nChannel 1: forgot for this week.\n\nChannel 0: I understand. Nice to have you on the line, Joanne, and thank you\n\nChannel 1: It's\n\nChannel 0: so\n\nChannel 1: okay.\n\nChannel 0: much for answering my phone call. Yeah.\n\nChannel 1: No. No worries.\n\nChannel 0: Let me just go ahead and proceed. Is this a Visa or Mastercard?\n\nChannel 1: The Visa card.\n\nChannel 0: Okay. Perfect. So the Internet bill is $74.96.\n\nChannel 1: No problem. Let me just make sure that the money is in the account.\n\nChannel 0: Sure. Thank you.\n\nChannel 1: How much? $73?\n\nChannel 0: $74 and\n\nChannel 1: 74.\n\nChannel 0: nine ninety six cents.\n\nChannel 1: Okay. No worries. That would be $13.21. Okay. No worries.\n\nReady when you are.\n\nChannel 0: Thank you. May I have the card number, please?\n\nChannel 1: Yep. So the card number is 4239530 oh, excuse me. 530083584798.\n\nChannel 0: Thank you. 4239530083584798.\n\nChannel 1: Correct.\n\nChannel 0: Okay. What is the name? Is it the person on the card?\n\nChannel 1: So it's my name, Joanne Jones.\n\nChannel 0: Okay. Thank you. Let me just put here. And may I have the expiry date, please?\n\nChannel 1: Yes. The expiry date is 10/30. So October 20\n\nChannel 0: Thirty. Okay. Thank you. October 2030.\n\nChannel 1: '30.\n\nChannel 0: Security\n\nChannel 1: Correct.\n\nChannel 0: code, please?\n\nChannel 1: Yeah. 797.\n\nChannel 0: 797. And we'll be setting up this card for future payments. Right? Your\n\nChannel 1: Yes,\n\nChannel 0: direct\n\nChannel 1: please.\n\nChannel 0: debit?\n\nChannel 1: Yes, please.\n\nChannel 0: Correct.\n\nChannel 1: Do that.\n\nChannel 0: Thank you. Let me just proceed. And while waiting for the payment confirmation, mister Jones, would you like me to put your phone number as well on the account?\n\nChannel 1: Yes. If you can, please.\n\nChannel 0: Sure.\n\nChannel 1: Now\n\nChannel 0: Because\n\nChannel 1: I have\n\nChannel 0: we have\n\nChannel 1: tried\n\nChannel 0: Athena phone number.\n\nChannel 1: yes. Can I have a can I have mine as the primary phone number? Because I'm paying the bill,\n\nChannel 0: Yeah.\n\nChannel 1: and I'm organizing\n\nChannel 0: Yeah.\n\nChannel 1: to have\n\nChannel 0: That's\n\nChannel 1: the\n\nChannel 0: a\n\nChannel 1: number.\n\nChannel 0: good idea because Athena is at work, I believe.\n\nChannel 1: Yes.\n\nChannel 0: So\n\nChannel 1: She is. Yeah. She\n\nChannel 0: when\n\nChannel 1: tends to\n\nChannel 0: our\n\nChannel 1: be a\n\nChannel 0: account's\n\nChannel 1: little bit busier.\n\nChannel 0: called yeah. When our account called, of course, they will dial this phone number, but I'm happy to update your phone number on the account. So there we go, mister\n\nChannel 1: Yes.\n\nChannel 0: Jones. Your payment for September has been processed successfully. You will receive your official payment receipt shortly as well as the direct debit agreement to the email address. And since tomorrow is the October 1, you also receive your invoice for October, but it will be due\n\nChannel 1: No\n\nChannel 0: 10\n\nChannel 1: worries.\n\nChannel 0: days upon receipt. Okay?\n\nChannel 1: Okay. No worries. But that will be just\n\nChannel 0: K.\n\nChannel 1: direct debited out of the account. Yes?\n\nChannel 0: Yes. Definitely.\n\nChannel 1: Wonderful.\n\nChannel 0: And then if there's any issue, we'll go ahead and send you an email. I will try to call you to check and understand what will be the problem or to give you an\n\nChannel 1: Yes.\n\nChannel 0: assistance,\n\nChannel 1: No worries.\n\nChannel 0: but it will\n\nChannel 1: That's okay.\n\nChannel 0: be automatically processed.\n\nChannel 1: I've I've got my new card now,\n\nChannel 0: Mhmm.\n\nChannel 1: so it's okay.\n\nChannel 0: Yeah.\n\nChannel 1: It should\n\nChannel 0: Yeah.\n\nChannel 1: go through.\n\nChannel 0: That's all. It should be all good. So,\n\nChannel 1: Yes.\n\nChannel 0: mister Jones, I'll put your phone number here. How about your name? Would you like me to put as well your name on the account?\n\nChannel 1: Yes.\n\nChannel 0: We can it\n\nChannel 1: Yeah.\n\nChannel 0: can be both,\n\nChannel 1: If you could\n\nChannel 0: Athena and Joanne Jones.\n\nChannel 1: yeah. If you could please put my name as well, because I'm\n\nChannel 0: Okay.\n\nChannel 1: paying the bills, but the apartment is Athena's apartment. So it was a bit fun to to sort of move in because we had, you know, some some of her stuff is her name and then some stuff\n\nChannel 0: Yeah.\n\nChannel 1: is in my name and it's it's\n\nChannel 0: Mhmm.\n\nChannel 1: all gone confusing. So I'm just changing it now. So if you could change it for me, that would be very helpful.\n\nChannel 0: Sure. I'll go ahead and definitely do that for you. And I appreciate the\n\nChannel 1: No.\n\nChannel 0: payment, and thank you\n\nChannel 1: That's\n\nChannel 0: so much\n\nChannel 1: okay.\n\nChannel 0: for answering my phone\n\nChannel 1: Thank\n\nChannel 0: call\n\nChannel 1: you. No.\n\nChannel 0: and\n\nChannel 1: No\n\nChannel 0: responding\n\nChannel 1: worries.\n\nChannel 0: to my email. That's highly appreciated.\n\nChannel 1: No worries. No worries. Thank you for calling. Bye.\n\nChannel 0: You did the same. Have a good day.\n\nChannel 1: Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: bye.\n\nChannel 1: Thanks, Melissa. Bye. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.4031273163855076},{"text":"The person you're trying to reach is not available.","start":2.48,"end":4.9,"sentiment":"negative","sentiment_score":-0.36361018154356217},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.17844806611537933},{"text":"When you have finished recording, you may hang up.","start":7.7599998,"end":10.5,"sentiment":"neutral","sentiment_score":-0.15625781731473076}],"sentiment":"neutral","sentiment_score":-0.2773626358671622,"channel":1,"num_words":33,"start":0.08,"end":10.5},{"sentences":[{"text":"Hi, Athena.","start":11.679999,"end":12.42,"sentiment":"neutral","sentiment_score":0.009488241747021675},{"text":"This is 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apartment.","start":288.21,"end":291.19,"sentiment":"neutral","sentiment_score":0.027812365649474993},{"text":"So it was a bit fun to to sort of move in because we had, you know, some some of her stuff is her name and then some stuff","start":291.41,"end":298.83502,"sentiment":"neutral","sentiment_score":0.06571647537679508}],"sentiment":"neutral","sentiment_score":0.05673918623085085,"channel":1,"num_words":38,"start":288.21,"end":298.83502},{"sentences":[{"text":"Yeah.","start":298.63498,"end":299.13498,"sentiment":"neutral","sentiment_score":0.014069809578359129}],"sentiment":"neutral","sentiment_score":0.014069809578359129,"channel":0,"num_words":1,"start":298.63498,"end":299.13498},{"sentences":[{"text":"is in my name and it's it's","start":298.83502,"end":300.11502,"sentiment":"neutral","sentiment_score":-0.005158474469291312}],"sentiment":"neutral","sentiment_score":-0.005158474469291312,"channel":1,"num_words":7,"start":298.83502,"end":300.11502},{"sentences":[{"text":"Mhmm.","start":299.995,"end":300.495,"sentiment":"neutral","sentiment_score":-0.00621316023170948}],"sentiment":"neutral","sentiment_score":-0.00621316023170948,"channel":0,"num_words":1,"start":299.995,"end":300.495},{"sentences":[{"text":"all gone confusing.","start":300.11502,"end":300.935,"sentiment":"neutral","sentiment_score":-0.055152210096518196},{"text":"So I'm just changing it now.","start":300.995,"end":302.11502,"sentiment":"neutral","sentiment_score":0.001622464507818222},{"text":"So if you could change it for me, that would be very 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the","start":307.11,"end":307.99,"sentiment":"neutral","sentiment_score":0.279781810939312}],"sentiment":"positive","sentiment_score":0.3784800150564739,"channel":0,"num_words":14,"start":304.22998,"end":307.99},{"sentences":[{"text":"No.","start":307.95502,"end":308.45502,"sentiment":"neutral","sentiment_score":0.08645012974739075}],"sentiment":"neutral","sentiment_score":0.08645012974739075,"channel":1,"num_words":1,"start":307.95502,"end":308.45502},{"sentences":[{"text":"payment, and thank you","start":307.99,"end":309.11,"sentiment":"neutral","sentiment_score":0.120125787332654}],"sentiment":"neutral","sentiment_score":0.120125787332654,"channel":0,"num_words":4,"start":307.99,"end":309.11},{"sentences":[{"text":"That's","start":309.075,"end":309.315,"sentiment":"neutral","sentiment_score":0.243724524974823}],"sentiment":"neutral","sentiment_score":0.243724524974823,"channel":1,"num_words":1,"start":309.075,"end":309.315},{"sentences":[{"text":"so 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Melissa.","start":319.71,"end":320.59,"sentiment":"positive","sentiment_score":0.733595073223114},{"text":"Bye.","start":320.59,"end":320.91,"sentiment":"positive","sentiment_score":0.5377360582351685},{"text":"Bye.","start":320.91,"end":321.41,"sentiment":"neutral","sentiment_score":0.32431766390800476}],"sentiment":"positive","sentiment_score":0.5823109671473503,"channel":1,"num_words":4,"start":319.71,"end":321.41},{"sentences":[{"text":"Bye bye.","start":321.25095,"end":321.91092,"sentiment":"neutral","sentiment_score":0.06107203289866448}],"sentiment":"neutral","sentiment_score":0.06107203289866448,"channel":0,"num_words":2,"start":321.25095,"end":321.91092}]},"summary":{"result":"success","short":"The customer, Athena, called to make a payment and was directed to voicemail. She provided her credit card information and payment details for a debt. The agent confirmed the payment and offered assistance, but Athena declined and requested to have her phone number updated. The agent updated the information and thanked Athena for calling."},"intents":{"segments":[{"text":"Hi, Athena. This is Melissa. I've received your email. I'm calling you now. Please give me a callback. We're available at ten to 6PM.","start_word":33,"end_word":56,"intents":[{"intent":"Request callback","confidence_score":0.12751524}]},{"text":"reason why she provided this phone number so, technically, we'll go ahead and set up the payment. Yes. 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Have a good day.","start_word":824,"end_word":838,"intents":[{"intent":"End conversation","confidence_score":0.011151131}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.3771065175533294},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Athena. This is Melissa. I've received your email. I'm calling you now. Please give me a callback. We're available at ten to 6PM. Hello. Hi. Oh, hi, Melissa. How are you? Hi. I'm Oh, good.","start_word":17,"end_word":68,"sentiment":"neutral","sentiment_score":0.004153397865593433},{"text":"Thank you for asking. That's good.","start_word":69,"end_word":74,"sentiment":"positive","sentiment_score":0.5556608438491821},{"text":"I'm looking for Athena. Yes. Yes. So you and I have been communicating, but it's the account is under Athena's name. 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Jones.","start_word":385,"end_word":514,"sentiment":"neutral","sentiment_score":0.12138240039348602},{"text":"Your payment for September has been processed successfully. You will receive your official payment receipt shortly as well as the direct debit agreement to the email address.","start_word":515,"end_word":541,"sentiment":"positive","sentiment_score":0.5431675314903259},{"text":"And since tomorrow is the October 1, you also receive your invoice for October, but it will be due No 10 worries. days upon receipt. Okay? Okay. No worries. But that will be just K. direct debited out of the account. Yes? Yes.","start_word":542,"end_word":584,"sentiment":"neutral","sentiment_score":0.038298752158880234},{"text":"Definitely. Wonderful.","start_word":585,"end_word":586,"sentiment":"positive","sentiment_score":0.568149209022522},{"text":"And then if there's any issue, we'll go ahead and send you an email. I will try to call you to check and understand what will be the problem or to give you an Yes. assistance, No worries. but it will That's be okay. automatically processed. I've I've got my new card Mhmm. now, so it's okay. Yeah. It should Yeah. go through.","start_word":587,"end_word":649,"sentiment":"neutral","sentiment_score":0.12953345477581024},{"text":"That's all. It should be all good.","start_word":650,"end_word":656,"sentiment":"positive","sentiment_score":0.5174590945243835},{"text":"So, Yes. mister Jones, I'll put your phone number here. How about your name? Would you like me to put as well your name on the account? Yes. We can it Yeah. can be both, If you could Athena and Joanne Jones. yeah. If you could please put my name as well, because I'm Okay. paying the bills, but the apartment is Athena's apartment. So it was a bit fun to to sort of move in because we had, you know, some some of her stuff is her name and then some stuff Yeah. is in my name and it's it's Mhmm. all gone confusing. So I'm just changing it now. So if you could change it for me, that would be very helpful. Sure.","start_word":657,"end_word":781,"sentiment":"neutral","sentiment_score":0.05804695561528206},{"text":"I'll go ahead and definitely do that for you.","start_word":782,"end_word":790,"sentiment":"positive","sentiment_score":0.41245508193969727},{"text":"And I appreciate the No. payment, and thank you That's so much okay. for answering my phone Thank call you. No. and No responding worries. to my email.","start_word":791,"end_word":818,"sentiment":"neutral","sentiment_score":0.18083514273166656},{"text":"That's highly appreciated.","start_word":819,"end_word":821,"sentiment":"positive","sentiment_score":0.3757266402244568},{"text":"No worries. No worries. Thank you for calling. Bye.","start_word":822,"end_word":830,"sentiment":"neutral","sentiment_score":0.24494950473308563},{"text":"You did the same. Have a good day. Thank Bye you. bye. Thanks, Melissa. Bye.","start_word":831,"end_word":845,"sentiment":"positive","sentiment_score":0.51607612768809},{"text":"Bye. Bye bye.","start_word":846,"end_word":848,"sentiment":"neutral","sentiment_score":0.28229379653930664}],"average":{"sentiment":"neutral","sentiment_score":0.11532447857563724}}}}