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Hello. Good afternoon. This is Maureen from Airtel tech support. Am I\n\nChannel 1: Hey,\n\nChannel 0: speaking with\n\nChannel 1: Martin.\n\nChannel 0: Keith?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Yeah. I just wanted to check-in because upon checking, the another router has been delivered.\n\nChannel 1: Mhmm. Yeah.\n\nChannel 0: No. It's\n\nChannel 1: I think\n\nChannel 0: since I\n\nChannel 1: I\n\nChannel 0: think\n\nChannel 1: received\n\nChannel 0: I'm\n\nChannel 1: it today, but I'm not at home today. So I haven't actually had a chance to look into it. Yeah.\n\nChannel 0: Okay. Sure. If you need assistance, just give us a callback then so we\n\nChannel 1: Yeah.\n\nChannel 0: can guide you forever.\n\nChannel 1: Yeah. Thanks for the call.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Thank\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome. Bye. 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Maureen informs Martin that she cannot check on it because he is not at home and offers assistance. She tells him to call back for assistance and the call ends with pleasantries."},"intents":{"segments":[{"text":"I just wanted to check-in because upon checking, the another router has been delivered. Mhmm. Yeah.","start_word":22,"end_word":37,"intents":[{"intent":"Check router delivery","confidence_score":0.7005528}]},{"text":"If you need assistance, just give us a callback then so we Yeah. can guide you forever.","start_word":70,"end_word":86,"intents":[{"intent":"Receive assistance","confidence_score":0.0033410853},{"intent":"Give callback","confidence_score":0.10729971}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Am I speaking Hey, with Martin. Keith? Yeah. Yeah. Yeah. I just wanted to check-in because upon checking, the another router has been delivered. Mhmm. Yeah. No. It's I think since I I think received I'm it today, but I'm not at home today. So I haven't actually had a chance to look into it. Yeah. Okay. Sure. If you need assistance, just give us a callback then so we Yeah. can guide you forever. Yeah.","start_word":0,"end_word":87,"sentiment":"neutral","sentiment_score":0.0024452137295156717},{"text":"Thanks for the call.","start_word":88,"end_word":91,"sentiment":"positive","sentiment_score":0.5207394361495972},{"text":"Okay. Yeah.","start_word":92,"end_word":93,"sentiment":"neutral","sentiment_score":0.2618364095687866},{"text":"Thank You're you. welcome. Bye. Have a Bye. great day.","start_word":94,"end_word":103,"sentiment":"positive","sentiment_score":0.5267137885093689}],"average":{"sentiment":"neutral","sentiment_score":0.0895711875256197}}}}