{"metadata":{"transaction_key":"deprecated","request_id":"019e6c42-2c98-7f81-923b-e9f979637fff","sha256":"812c6614df16a1bc219d93d2c287d0af101212fc29cc07ef0060bf95a86ea7af","created":"2026-05-28T01:49:35.417Z","duration":681.9119,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1574,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1807,"output_tokens":1811},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1807,"output_tokens":115}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry. Your line is cutting in and out. I I I just can barely hear you. What are you trying to say? Oh, okay. So you're trying to activate and apply for a Internet services. And then you're trying to fill up a form, and it's not going through. Is that is that right? Okay. I got it. So let me just go ahead and assist you further. Just bear with me. Okay? Is there any error message popping up when you try to fill out the form? Okay. And okay. I'll I'll help you further here. Which network are you eyeing to activate? Are you trying to check out for Supa Networks, Lynham, NBN? NBN. Okay. And okay. And which plan are you getting? The NBN 2550? So the $99.95 plan? Okay. So here's what I'm going to do. If it's okay with you, I'll just go ahead and get your details and then put in on our system, and then I'll just send you an invoice for your order. Is that okay? Alright. Sure. I will do it manually for you, but let me just gather all the necessary details. Okay? You cut off again. I'm so sorry. I just heard 90 9. Mm-mm. So if you're signing up for twelve month contract, we're talking about NBN. Right? You're getting 15% for three months, and then it's zero connection fee if you are signing up for twelve month contract. K. As you could see from the website, the Superfast is NBN 100 unlimited, 100 MBPS. Yes. Oh, are maybe you're talking about the Supa? Oh, you said earlier is NBN. Because, yeah, we have a different partner network. So it really depends from your service address which network is enabled. So let me just get your address first. Okay? Just bear with me here because we have to do it manually. Let me put here service address. Okay. What's your what is your address? 102 Commercial Road. K. T o Adelaide 5015. Alright. So 102 is your unit number? There's no number before or prior to this? Okay. Just bear with me. Okay? Just be on the line for a minute or two. Let me just check your address here. One moment. Thank you so much for patiently waiting on the line. So your address doesn't show as Supa Networks, but I will already endorse it to our provisioning and tech team. In that way, they can check which network is enabled for your address to give you a service because we do have a different partnered network. I think this is an NBN, but we have to confirm to them. So right now, I'll just need to get your details, and then we'll get back to you. Is that okay? Okay. Sure. So may I have your full name, please? Oh, I'm so sorry. You're too fast. What's the first letter? T r u mhmm. Okay. That's your first name. T a m. Yeah. So let me spell it out for you first. Oh, okay. And alright. I believe okay. So your first name is t like Tom, r Romeo, u uniform, o Oscar, n Nancy, t Tom. Oh, Truong. Okay. And then t a m, t Thomas, a apple, m Mary. Alright. That's wonderful name. Truong Tang Nguyen. Okay. And then your email address, please? Y o u r Number you you're saying number four? Four? Okay. Let me know if I get it correctly. Yourvietnamese@gmail.com. Oh, oh, food. Okay. Thank you. And then your phone number is 041525646 1. K. And then your date of birth, please? April nine. Oh, okay. This is a luckiest date of birth. This is my son's date of birth as well, April '9. Yeah. Alright. So yeah. April nine '70. Okay. So the entire details has been obtained, address, your name, your email address, your phone number, your date of birth. And then if it's an NBN actually, once your address has been confirmed which network, I will call you back to confirm which plan you would like to get. Okay? I'll call you back as soon as I've got the confirmation from our team. And talk to you soon, mister Nguyen, and have a good one. Okay? Just keep your line open. You're welcome. It's my pleasure to talk to you today. 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Thank you so much for calling your account. How may I help you today? Oh, I'm so sorry. Your line is cutting in and out.\n\nI I I just can barely hear you. What are you trying to say? Oh, okay. So you're trying to activate and apply for a Internet services. And then you're trying to fill up a form, and it's not going through.\n\nIs that is that right? Okay. I got it. So let me just go ahead and assist you further. Just bear with me.\n\nOkay? Is there any error message popping up when you try to fill out the form? Okay. And okay. I'll I'll help you further here.\n\nWhich network are you eyeing to activate? Are you trying to check out for Supa Networks, Lynham, NBN? NBN. Okay. And okay.\n\nAnd which plan are you getting? The NBN 2550? So the $99.95 plan? Okay. So here's what I'm going to do.\n\nIf it's okay with you, I'll just go ahead and get your details and then put in on our system, and then I'll just send you an invoice for your order. Is that okay? Alright. Sure. I will do it manually for you, but let me just gather all the necessary details.\n\nOkay? You cut off again. I'm so sorry. I just heard 90 9. Mm-mm.\n\nSo if you're signing up for twelve month contract, we're talking about NBN. Right? You're getting 15% for three months, and then it's zero connection fee if you are signing up for twelve month contract. K. As you could see from the website, the Superfast is NBN 100 unlimited, 100 MBPS.\n\nYes. Oh, are maybe you're talking about the Supa? Oh, you said earlier is NBN. Because, yeah, we have a different partner network. So it really depends from your service address which network is enabled.\n\nSo let me just get your address first. Okay? Just bear with me here because we have to do it manually. Let me put here service address. Okay.\n\nWhat's your what is your address? 102 Commercial Road. K. T o Adelaide 5015. Alright.\n\nSo 102 is your unit number? There's no number before or prior to this? Okay. Just bear with me. Okay?\n\nJust be on the line for a minute or two. Let me just check your address here. One moment. Thank you so much for patiently waiting on the line. So your address doesn't show as Supa Networks, but I will already endorse it to our provisioning and tech team.\n\nIn that way, they can check which network is enabled for your address to give you a service because we do have a different partnered network. I think this is an NBN, but we have to confirm to them. So right now, I'll just need to get your details, and then we'll get back to you. Is that okay? Okay.\n\nSure. So may I have your full name, please? Oh, I'm so sorry. You're too fast. What's the first letter?\n\nT r u mhmm. Okay. That's your first name. T a m. Yeah.\n\nSo let me spell it out for you first. Oh, okay. And alright. I believe okay. So your first name is t like Tom, r Romeo, u uniform, o Oscar, n Nancy, t Tom.\n\nOh, Truong. Okay. And then t a m, t Thomas, a apple, m Mary. Alright. That's wonderful name.\n\nTruong Tang Nguyen. Okay. And then your email address, please? Y o u r Number you you're saying number four? Four?\n\nOkay. Let me know if I get it correctly. Yourvietnamese@gmail.com. Oh, oh, food. Okay.\n\nThank you. And then your phone number is 041525646 1. K. And then your date of birth, please? April nine.\n\nOh, okay. This is a luckiest date of birth. This is my son's date of birth as well, April '9. Yeah. Alright.\n\nSo yeah. April nine '70. Okay. So the entire details has been obtained, address, your name, your email address, your phone number, your date of birth. And then if it's an NBN actually, once your address has been confirmed which network, I will call you back to confirm which plan you would like to get.\n\nOkay? I'll call you back as soon as I've got the confirmation from our team. And talk to you soon, mister Nguyen, and have a good one. Okay? Just keep your line open.\n\nYou're welcome. It's my pleasure to talk to you today. See you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"positive","sentiment_score":0.4602012038230896},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.12,"sentiment":"positive","sentiment_score":0.6955270245671272},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.6562324166297913},{"text":"Oh, I'm so sorry.","start":17.075,"end":18.115,"sentiment":"negative","sentiment_score":-0.4282653406262398},{"text":"Your line is cutting in and out.","start":18.115,"end":19.875,"sentiment":"negative","sentiment_score":-0.5953937768936157}],"sentiment":"neutral","sentiment_score":0.156961311514561,"num_words":26,"start":0.71999997,"end":19.875},{"sentences":[{"text":"I I I just can barely hear you.","start":19.875,"end":22.115,"sentiment":"negative","sentiment_score":-0.5347959250211716},{"text":"What are you trying to say?","start":22.115,"end":23.654999,"sentiment":"neutral","sentiment_score":-0.30324813226858777},{"text":"Oh, okay.","start":47.845,"end":48.405,"sentiment":"neutral","sentiment_score":-0.001003812998533249},{"text":"So you're trying to activate and apply for a Internet services.","start":48.405,"end":52.745,"sentiment":"neutral","sentiment_score":0.024902400095015764},{"text":"And then you're trying to fill up a form, and it's not going through.","start":54.805,"end":58.585,"sentiment":"neutral","sentiment_score":-0.07646421130214419}],"sentiment":"neutral","sentiment_score":-0.16820576529177586,"num_words":41,"start":19.875,"end":58.585},{"sentences":[{"text":"Is that is that right?","start":58.65,"end":60.030003,"sentiment":"neutral","sentiment_score":-0.011548305675387383},{"text":"Okay.","start":61.850002,"end":62.350002,"sentiment":"neutral","sentiment_score":0.12494000047445296},{"text":"I got it.","start":62.57,"end":63.370003,"sentiment":"neutral","sentiment_score":0.1559558908144633},{"text":"So let me just go ahead and assist you further.","start":63.370003,"end":66.19,"sentiment":"neutral","sentiment_score":0.1824571281671524},{"text":"Just bear with me.","start":66.41,"end":67.37,"sentiment":"neutral","sentiment_score":0.09038322046399117}],"sentiment":"neutral","sentiment_score":0.11831175252471281,"num_words":23,"start":58.65,"end":67.37},{"sentences":[{"text":"Okay?","start":67.37,"end":67.87,"sentiment":"neutral","sentiment_score":0.012834709137678146},{"text":"Is there any error message popping up when you try to fill out the form?","start":71.755005,"end":76.655,"sentiment":"neutral","sentiment_score":-0.14894836743672688},{"text":"Okay.","start":85.409996,"end":85.909996,"sentiment":"neutral","sentiment_score":-0.15784522891044617},{"text":"And okay.","start":98.84,"end":100.39,"sentiment":"neutral","sentiment_score":-0.26704151928424835},{"text":"I'll I'll help you further here.","start":101.26501,"end":103.045006,"sentiment":"neutral","sentiment_score":0.050619482373197876}],"sentiment":"neutral","sentiment_score":-0.10438408702611923,"num_words":25,"start":67.37,"end":103.045006},{"sentences":[{"text":"Which network are you eyeing to activate?","start":103.665,"end":106.885,"sentiment":"neutral","sentiment_score":0.012164992147258349},{"text":"Are you trying to check out for Supa Networks, Lynham, NBN?","start":107.345,"end":111.605,"sentiment":"neutral","sentiment_score":0.01899415898052129},{"text":"NBN.","start":114.145004,"end":114.645004,"sentiment":"neutral","sentiment_score":-0.002819627523422241},{"text":"Okay.","start":114.865005,"end":115.365005,"sentiment":"neutral","sentiment_score":0.011623580008745192},{"text":"And okay.","start":116.52,"end":119.64,"sentiment":"neutral","sentiment_score":0.011409222148358822}],"sentiment":"neutral","sentiment_score":0.014805140481753782,"num_words":22,"start":103.665,"end":119.64},{"sentences":[{"text":"And which plan are you getting?","start":119.64,"end":122.14,"sentiment":"neutral","sentiment_score":0.002922366994122664},{"text":"The NBN 2550?","start":122.2,"end":125.42,"sentiment":"neutral","sentiment_score":0.007615489574770133},{"text":"So the $99.95 plan?","start":128.2,"end":132.995,"sentiment":"neutral","sentiment_score":0.013528434094041586},{"text":"Okay.","start":133.215,"end":133.715,"sentiment":"neutral","sentiment_score":0.02881174348294735},{"text":"So here's what I'm going to do.","start":135.61499,"end":137.635,"sentiment":"neutral","sentiment_score":0.20320123859814235}],"sentiment":"neutral","sentiment_score":0.07360546765405507,"num_words":21,"start":119.64,"end":137.635},{"sentences":[{"text":"If it's okay with you, I'll just go ahead and get your details and then put in on our system, and then I'll just send you an invoice for your order.","start":138.33499,"end":150.86,"sentiment":"positive","sentiment_score":0.3846778408173592},{"text":"Is that okay?","start":151.56,"end":152.54,"sentiment":"neutral","sentiment_score":0.2870752066373825},{"text":"Alright.","start":152.76,"end":153.26,"sentiment":"neutral","sentiment_score":0.2264777272939682},{"text":"Sure.","start":153.31999,"end":153.72,"sentiment":"neutral","sentiment_score":0.2787490487098694},{"text":"I will do it manually for you, but let me just gather all the necessary details.","start":153.72,"end":159.41501,"sentiment":"neutral","sentiment_score":0.18246098887175322}],"sentiment":"neutral","sentiment_score":0.3117469477538879,"num_words":52,"start":138.33499,"end":159.41501},{"sentences":[{"text":"Okay?","start":159.55501,"end":160.05501,"sentiment":"neutral","sentiment_score":0.09614010155200958},{"text":"You cut off again.","start":169.23001,"end":170.27,"sentiment":"negative","sentiment_score":-0.37615416944026947},{"text":"I'm so sorry.","start":170.27,"end":171.17,"sentiment":"negative","sentiment_score":-0.43921353419621784},{"text":"I just heard 90 9.","start":171.23001,"end":172.85,"sentiment":"neutral","sentiment_score":-0.22055502235889435},{"text":"Mm-mm.","start":175.63,"end":176.13,"sentiment":"neutral","sentiment_score":-0.03534140810370445}],"sentiment":"neutral","sentiment_score":-0.2760166927639927,"num_words":14,"start":159.55501,"end":176.13},{"sentences":[{"text":"So if you're signing up for twelve month contract, we're talking about NBN.","start":179.79001,"end":186.41501,"sentiment":"neutral","sentiment_score":0.059997508445611365},{"text":"Right?","start":186.475,"end":186.975,"sentiment":"neutral","sentiment_score":0.06309919059276581},{"text":"You're getting 15% for three months, and then it's zero connection fee if you are signing up for twelve month contract.","start":187.35501,"end":198.895,"sentiment":"neutral","sentiment_score":0.16742619623740515},{"text":"K.","start":203.11,"end":203.61,"sentiment":"neutral","sentiment_score":0.05885017663240433},{"text":"As you could see from the website, the Superfast is NBN 100 unlimited, 100 MBPS.","start":204.07,"end":211.61,"sentiment":"neutral","sentiment_score":0.13912507941325505}],"sentiment":"neutral","sentiment_score":0.12754398606279316,"num_words":51,"start":179.79001,"end":211.61},{"sentences":[{"text":"Yes.","start":215.265,"end":215.765,"sentiment":"neutral","sentiment_score":0.07680609822273254},{"text":"Oh, are maybe you're talking about the Supa?","start":219.02501,"end":222.405,"sentiment":"neutral","sentiment_score":0.018219882855191827},{"text":"Oh, you said earlier is NBN.","start":224.65001,"end":226.81001,"sentiment":"neutral","sentiment_score":0.023665432818233967},{"text":"Because, yeah, we have a different partner network.","start":226.81001,"end":231.47,"sentiment":"neutral","sentiment_score":0.014086081180721521},{"text":"So it really depends from your service address which network is enabled.","start":231.61,"end":237.63,"sentiment":"neutral","sentiment_score":0.01167613205810388}],"sentiment":"neutral","sentiment_score":0.017638856917619704,"num_words":35,"start":215.265,"end":237.63},{"sentences":[{"text":"So let me just get your address first.","start":238.195,"end":240.615,"sentiment":"neutral","sentiment_score":0.026651551015675068},{"text":"Okay?","start":240.675,"end":241.155,"sentiment":"neutral","sentiment_score":0.011189449578523636},{"text":"Just bear with me here because we have to do it manually.","start":241.155,"end":244.77501,"sentiment":"neutral","sentiment_score":-0.029748657407859962},{"text":"Let me put here service address.","start":244.91501,"end":247.335,"sentiment":"neutral","sentiment_score":0.015202217114468416},{"text":"Okay.","start":252.43001,"end":252.83,"sentiment":"neutral","sentiment_score":0.02359658107161522}],"sentiment":"neutral","sentiment_score":-0.0006347195511417729,"num_words":28,"start":238.195,"end":252.83},{"sentences":[{"text":"What's your what is your address?","start":252.83,"end":254.53,"sentiment":"neutral","sentiment_score":0.01033630253126224},{"text":"102 Commercial Road.","start":257.55,"end":263.17,"sentiment":"neutral","sentiment_score":0.013374877317498127},{"text":"K.","start":268.725,"end":269.225,"sentiment":"neutral","sentiment_score":0.019448500126600266},{"text":"T o Adelaide 5015.","start":270.005,"end":276.745,"sentiment":"neutral","sentiment_score":0.01662969123572111},{"text":"Alright.","start":278.42,"end":278.90002,"sentiment":"neutral","sentiment_score":0.05138982832431793}],"sentiment":"neutral","sentiment_score":0.015966636035591363,"num_words":15,"start":252.83,"end":278.90002},{"sentences":[{"text":"So 102 is your unit number?","start":278.90002,"end":281.88,"sentiment":"neutral","sentiment_score":0.022286288750668366},{"text":"There's no number before or prior to this?","start":282.02002,"end":284.76,"sentiment":"neutral","sentiment_score":-0.04435298847965896},{"text":"Okay.","start":291.78003,"end":292.28003,"sentiment":"neutral","sentiment_score":0.023570392280817032},{"text":"Just bear with me.","start":294.365,"end":295.325,"sentiment":"neutral","sentiment_score":-0.009813576936721802},{"text":"Okay?","start":295.325,"end":295.825,"sentiment":"neutral","sentiment_score":0.016934413462877274}],"sentiment":"neutral","sentiment_score":-0.01099278386682272,"num_words":20,"start":278.90002,"end":295.825},{"sentences":[{"text":"Just be on the line for a minute or two.","start":295.965,"end":298.465,"sentiment":"neutral","sentiment_score":0.0049634121358394625},{"text":"Let me just check your address here.","start":299.005,"end":301.985,"sentiment":"neutral","sentiment_score":0.019516257170055593},{"text":"One moment.","start":302.365,"end":303.185,"sentiment":"neutral","sentiment_score":0.016748810186982155},{"text":"Thank you so much for patiently waiting on the line.","start":415.80502,"end":418.625,"sentiment":"positive","sentiment_score":0.5919025987386703},{"text":"So your address doesn't show as Supa Networks, but I will already endorse it to our provisioning and tech team.","start":419.165,"end":427.73,"sentiment":"neutral","sentiment_score":0.15498527325689793}],"sentiment":"neutral","sentiment_score":0.18854034682545734,"num_words":49,"start":295.965,"end":427.73},{"sentences":[{"text":"In that way, they can check which network is enabled for your address to give you a service because we do have a different partnered network.","start":427.73,"end":437.27002,"sentiment":"neutral","sentiment_score":0.21583290283496565},{"text":"I think this is an NBN, but we have to confirm to them.","start":437.705,"end":442.265,"sentiment":"neutral","sentiment_score":0.08332157192321923},{"text":"So right now, I'll just need to get your details, and then we'll get back to you.","start":442.265,"end":446.025,"sentiment":"neutral","sentiment_score":0.07458471134305},{"text":"Is that okay?","start":446.025,"end":446.845,"sentiment":"neutral","sentiment_score":0.09773627420266469},{"text":"Okay.","start":447.865,"end":448.345,"sentiment":"neutral","sentiment_score":0.10235574841499329}],"sentiment":"neutral","sentiment_score":0.1393056762094299,"num_words":60,"start":427.73,"end":448.345},{"sentences":[{"text":"Sure.","start":448.345,"end":448.665,"sentiment":"neutral","sentiment_score":0.10443190485239028},{"text":"So may I have your full name, please?","start":448.665,"end":450.845,"sentiment":"neutral","sentiment_score":0.06236258102580905},{"text":"Oh, I'm so sorry.","start":457.86,"end":459.16,"sentiment":"neutral","sentiment_score":-0.1091620558872819},{"text":"You're too fast.","start":459.62,"end":460.75998,"sentiment":"neutral","sentiment_score":-0.33322036266326904},{"text":"What's the first letter?","start":461.06,"end":462.52,"sentiment":"neutral","sentiment_score":-0.02945787599310279}],"sentiment":"neutral","sentiment_score":-0.04754041312262416,"num_words":20,"start":448.345,"end":462.52},{"sentences":[{"text":"T r u mhmm.","start":465.01498,"end":475.35498,"sentiment":"neutral","sentiment_score":0.0027288180717732757},{"text":"Okay.","start":477.335,"end":477.735,"sentiment":"neutral","sentiment_score":0.03751242905855179},{"text":"That's your first name.","start":477.735,"end":479.035,"sentiment":"neutral","sentiment_score":0.03693774854764342},{"text":"T a m.","start":482.26,"end":483.56,"sentiment":"neutral","sentiment_score":0.023645055790742237},{"text":"Yeah.","start":485.62,"end":486.12,"sentiment":"neutral","sentiment_score":0.03921113908290863}],"sentiment":"neutral","sentiment_score":0.02356346169164261,"num_words":13,"start":465.01498,"end":486.12},{"sentences":[{"text":"So let me spell it out for you first.","start":486.18,"end":488.6,"sentiment":"neutral","sentiment_score":0.02512069149977631},{"text":"Oh, okay.","start":500.485,"end":501.225,"sentiment":"neutral","sentiment_score":0.03269196581095457},{"text":"And alright.","start":501.60498,"end":503.145,"sentiment":"neutral","sentiment_score":0.02160346880555153},{"text":"I believe okay.","start":503.845,"end":505.945,"sentiment":"neutral","sentiment_score":0.01623709996541341},{"text":"So your first name is t like Tom, r Romeo, u uniform, o Oscar, n Nancy, t Tom.","start":506.16498,"end":516.55,"sentiment":"neutral","sentiment_score":0.027974924370129075}],"sentiment":"neutral","sentiment_score":0.02608638327322243,"num_words":34,"start":486.18,"end":516.55},{"sentences":[{"text":"Oh, Truong.","start":521.81,"end":522.87,"sentiment":"neutral","sentiment_score":0.01833858573809266},{"text":"Okay.","start":523.25,"end":523.75,"sentiment":"neutral","sentiment_score":0.03817644715309143},{"text":"And then t a m, t Thomas, a apple, m Mary.","start":524.57495,"end":530.755,"sentiment":"neutral","sentiment_score":0.031003171070055527},{"text":"Alright.","start":532.255,"end":532.65497,"sentiment":"positive","sentiment_score":0.3878421187400818},{"text":"That's wonderful name.","start":532.65497,"end":533.95496,"sentiment":"positive","sentiment_score":0.7001451849937439}],"sentiment":"neutral","sentiment_score":0.16134256522895563,"num_words":18,"start":521.81,"end":533.95496},{"sentences":[{"text":"Truong Tang Nguyen.","start":534.095,"end":535.475,"sentiment":"neutral","sentiment_score":0.32628604769706726},{"text":"Okay.","start":535.695,"end":536.175,"sentiment":"neutral","sentiment_score":0.13426348567008972},{"text":"And then your email address, please?","start":536.175,"end":539.315,"sentiment":"neutral","sentiment_score":0.004701509955339134},{"text":"Y o u r Number you you're saying number four?","start":546.51,"end":569.005,"sentiment":"neutral","sentiment_score":-0.0032083782250992956},{"text":"Four?","start":569.31,"end":569.81,"sentiment":"neutral","sentiment_score":-0.008147520013153553}],"sentiment":"neutral","sentiment_score":0.05243330410615142,"num_words":21,"start":534.095,"end":569.81},{"sentences":[{"text":"Okay.","start":578.11,"end":578.61,"sentiment":"neutral","sentiment_score":-0.0015458017587661743},{"text":"Let me know if I get it correctly.","start":579.15,"end":580.93,"sentiment":"neutral","sentiment_score":-0.0017457416979596019},{"text":"Yourvietnamese@gmail.com.","start":581.23,"end":584.29,"sentiment":"neutral","sentiment_score":0.0071757882833480835},{"text":"Oh, oh, food.","start":588.64496,"end":590.665,"sentiment":"neutral","sentiment_score":0.008527532995988926},{"text":"Okay.","start":591.285,"end":591.785,"sentiment":"neutral","sentiment_score":0.13242442905902865}],"sentiment":"neutral","sentiment_score":0.010690791499135752,"num_words":14,"start":578.11,"end":591.785},{"sentences":[{"text":"Thank you.","start":592.725,"end":593.625,"sentiment":"neutral","sentiment_score":0.2939079999923706},{"text":"And then your phone number is 041525646 1.","start":594.005,"end":602.80005,"sentiment":"neutral","sentiment_score":0.056571339489892125},{"text":"K.","start":603.26,"end":603.74005,"sentiment":"neutral","sentiment_score":0.013452185317873957},{"text":"And then your date of birth, please?","start":603.74005,"end":606.16003,"sentiment":"neutral","sentiment_score":0.015941154477851733},{"text":"April nine.","start":607.02,"end":614.955,"sentiment":"neutral","sentiment_score":0.06595505261793733}],"sentiment":"neutral","sentiment_score":0.06486685439012944,"num_words":20,"start":592.725,"end":614.955},{"sentences":[{"text":"Oh, okay.","start":616.775,"end":617.915,"sentiment":"neutral","sentiment_score":0.05842198058962822},{"text":"This is a luckiest date of birth.","start":618.535,"end":621.915,"sentiment":"neutral","sentiment_score":0.02523578024868454},{"text":"This is my son's date of birth as well, April '9.","start":623.09503,"end":626.715,"sentiment":"neutral","sentiment_score":0.019229602872986685},{"text":"Yeah.","start":627.415,"end":627.915,"sentiment":"neutral","sentiment_score":0.017518920823931694},{"text":"Alright.","start":629.09503,"end":629.59503,"sentiment":"neutral","sentiment_score":0.02216385118663311}],"sentiment":"neutral","sentiment_score":0.024759219387884845,"num_words":22,"start":616.775,"end":629.59503},{"sentences":[{"text":"So yeah.","start":631.07,"end":632.50995,"sentiment":"neutral","sentiment_score":0.008348261471837759},{"text":"April nine '70.","start":632.50995,"end":636.37,"sentiment":"neutral","sentiment_score":0.004038493148982525},{"text":"Okay.","start":637.07,"end":637.47,"sentiment":"neutral","sentiment_score":0.04230162501335144},{"text":"So the entire details has been obtained, address, your name, your email address, your phone number, your date of birth.","start":637.47,"end":647.835,"sentiment":"neutral","sentiment_score":0.0528864280320704},{"text":"And then if it's an NBN actually, once your address has been confirmed which network, I will call you back to confirm which plan you would like to get.","start":648.215,"end":661.19,"sentiment":"neutral","sentiment_score":0.03072597863602227}],"sentiment":"neutral","sentiment_score":0.03672537397254597,"num_words":55,"start":631.07,"end":661.19},{"sentences":[{"text":"Okay?","start":661.19,"end":661.69,"sentiment":"neutral","sentiment_score":0.03570482134819031},{"text":"I'll call you back as soon as I've got the confirmation from our team.","start":662.31,"end":666.88995,"sentiment":"neutral","sentiment_score":0.07993976213037968},{"text":"And talk to you soon, mister Nguyen, and have a good one.","start":667.11,"end":672.30695,"sentiment":"neutral","sentiment_score":0.21541776259740195},{"text":"Okay?","start":672.30695,"end":672.7869,"sentiment":"neutral","sentiment_score":0.21443578600883484},{"text":"Just keep your line open.","start":672.7869,"end":675.2069,"sentiment":"positive","sentiment_score":0.4696986734867096}],"sentiment":"neutral","sentiment_score":0.19099405441771855,"num_words":33,"start":661.19,"end":675.2069},{"sentences":[{"text":"You're welcome.","start":675.5069,"end":676.3269,"sentiment":"positive","sentiment_score":0.43259716033935547},{"text":"It's my pleasure to talk to you today.","start":676.54694,"end":678.5669,"sentiment":"positive","sentiment_score":0.6487423777580261},{"text":"See you.","start":678.7069,"end":679.4469,"sentiment":"positive","sentiment_score":0.4068862348794937}],"sentiment":"positive","sentiment_score":0.5724088177084923,"num_words":12,"start":675.5069,"end":679.4469}]}}]},{"alternatives":[{"transcript":"Yes. Yeah. I will fill up the the paperwork on online, but I got a problem with the the diaper. I can't fill in. Okay. I tried to fill up all my, you know, the the dyeing paper. Alright. And I couldn't fill up because the dial burst, and they put the dial on the account and get that off, and then I fill up my dial burst on that. And that's why I ring you up, and I just wanted to to get Internet with you guys. Yes. Yep. That's correct. Yeah. They pop up. Well, I threw out everything on that, but only the the the diaper part, I can't threw out. Because they put the like, they're coming up, like, that I like to dye. And there's two way on, you know, nine, you know, four. I couldn't do it. I don't know. And then? The five zero one. 100. Yep. Yep. Yep. Yep. Yep. With the $1.99 something, it's how much for this card in shipment? With the $199 something. And how much of the discount for six months now? Yep. Yep. Yep. Yep. Yep. Yep. And how many megabyte on that? 100? And she actually the actual one, they got, like, 500. Yeah. 102. Commercial. Yes. Port Adelaide, P O R T, Port Adelaide 5015. Yep. Yes. Yeah. 102. Yep. Yep. Yep. Yep. Two, t for Tom, r for Robert, u for uncle, o for Owen, n for Alright. Truong, t r u o n g. T r u o n g. Truong. And then middle name is t a m, t for Tom. And then the family name, family name Nguyen, n g u y t n, Nguyen. Chung Tam Nguyen. Yep. Yep. Yes. Yep. No. Cheap or gold. Yes. Yep. Yep. Yes. Yes. Yovietnamesefood@gmail.com. Y o g r. Yeah. Vietnamese, v I e t n I m e s e, and then foodat,thebaoday@gmail.com. Your vietnamesefood@gmail.com. No. No. No. Your vietnamesefood@gmail. Com. Your Vietnamese food. Food as well. After about a Audi. Yes. Four six one. Yep. Nice. Appro ninety seven days. Yep. '0 yep. '0 04/00 09/1970. Yep. Okay. Yep. I'm September. 04/00 yeah. 2009. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yeah. Okay. Thank you very much. Alright. Bye bye. See you. Yeah. Alright. Bye 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Yeah. I will fill up the the paperwork on online, but I got a problem with the the diaper. I can't fill in. Okay.\n\nI tried to fill up all my, you know, the the dyeing paper. Alright. And I couldn't fill up because the dial burst, and they put the dial on the account and get that off, and then I fill up my dial burst on that. And that's why I ring you up, and I just wanted to to get Internet with you guys. Yes.\n\nYep. That's correct. Yeah. They pop up. Well, I threw out everything on that, but only the the the diaper part, I can't threw out.\n\nBecause they put the like, they're coming up, like, that I like to dye. And there's two way on, you know, nine, you know, four. I couldn't do it. I don't know. And then?\n\nThe five zero one. 100. Yep. Yep. Yep.\n\nYep. Yep. With the $1.99 something, it's how much for this card in shipment? With the $199 something. And how much of the discount for six months now?\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. And how many megabyte on that? 100? And she actually the actual one, they got, like, 500. Yeah.\n\n102. Commercial. Yes. Port Adelaide, P O R T, Port Adelaide 5015. Yep.\n\nYes. Yeah. 102. Yep. Yep.\n\nYep. Yep. Two, t for Tom, r for Robert, u for uncle, o for Owen, n for Alright. Truong, t r u o n g. T r u o n g.\n\nTruong. And then middle name is t a m, t for Tom. And then the family name, family name Nguyen, n g u y t n, Nguyen. Chung Tam Nguyen. Yep.\n\nYep. Yes. Yep. No. Cheap or gold.\n\nYes. Yep. Yep. Yes. Yes.\n\nYovietnamesefood@gmail.com. Y o g r. Yeah. Vietnamese, v I e t n I m e s e, and then foodat,thebaoday@gmail.com. Your vietnamesefood@gmail.com.\n\nNo. No. No. Your vietnamesefood@gmail. Com.\n\nYour Vietnamese food. Food as well. After about a Audi. Yes. Four six one.\n\nYep. Nice. Appro ninety seven days. Yep. '0 yep.\n\n'0 04/00 09/1970. Yep. Okay. Yep. I'm September.\n\n04/00 yeah. 2009. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yep. Yeah.\n\nOkay. Thank you very much. Alright. Bye bye. See you.\n\nYeah. 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Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Yes. Yeah. I will fill up the the paperwork on online, but I got a problem with the the diaper. I can't fill in.\n\nChannel 0: Oh, I'm so sorry. Your line is cutting in and out. I I I just can barely hear you. What are you trying to say?\n\nChannel 1: Okay. I tried to fill up all my, you know, the the dyeing paper. Alright. And I couldn't fill up because the dial burst, and they put the dial on the account and get that off, and then I fill up my dial burst on that. And that's why I ring you up, and I just wanted to to get Internet with\n\nChannel 0: Oh, okay. So you're\n\nChannel 1: you\n\nChannel 0: trying\n\nChannel 1: guys.\n\nChannel 0: to activate and apply for a Internet services.\n\nChannel 1: Yes.\n\nChannel 0: And then you're trying to fill up a form, and it's not going through. Is that is that right?\n\nChannel 1: Yep. That's correct.\n\nChannel 0: Okay. I got it. So let me just go ahead and assist you further. Just bear with me. Okay?\n\nIs there any error message popping up when you try to fill out the form?\n\nChannel 1: Yeah. They pop up. Well, I threw out everything on that, but only the the the diaper part, I can't threw out.\n\nChannel 0: Okay.\n\nChannel 1: Because they put the like, they're coming up, like, that I like to dye. And there's two way on, you know, nine, you know, four. I couldn't do\n\nChannel 0: And\n\nChannel 1: it. I don't\n\nChannel 0: okay.\n\nChannel 1: know.\n\nChannel 0: I'll I'll help you further here. Which network are you eyeing to activate? Are you trying to check out for Supa Networks, Lynham, NBN?\n\nChannel 1: And\n\nChannel 0: NBN. Okay. And\n\nChannel 1: then? The five zero one.\n\nChannel 0: okay. And which plan are you getting? The NBN 2550?\n\nChannel 1: 100.\n\nChannel 0: So the $99.95\n\nChannel 1: Yep.\n\nChannel 0: plan? Okay.\n\nChannel 1: Yep.\n\nChannel 0: So here's what I'm going to do. If it's okay with you, I'll just go ahead and get your details and then put in on our system, and then I'll just send you an invoice for your order. Is\n\nChannel 1: Yep.\n\nChannel 0: that okay? Alright.\n\nChannel 1: Yep.\n\nChannel 0: Sure. I will do it manually for you, but let me just gather all the necessary details. Okay?\n\nChannel 1: Yep. With the $1.99 something, it's how much for this card in shipment?\n\nChannel 0: You cut off again. I'm so sorry. I just\n\nChannel 1: With\n\nChannel 0: heard 90\n\nChannel 1: the\n\nChannel 0: 9.\n\nChannel 1: $199 something.\n\nChannel 0: Mm-mm.\n\nChannel 1: And how much of the discount for six months now?\n\nChannel 0: So if you're signing up for twelve month contract, we're talking\n\nChannel 1: Yep.\n\nChannel 0: about NBN. Right? You're\n\nChannel 1: Yep.\n\nChannel 0: getting 15% for three months,\n\nChannel 1: Yep.\n\nChannel 0: and then it's zero connection fee if you are\n\nChannel 1: Yep.\n\nChannel 0: signing up for twelve\n\nChannel 1: Yep.\n\nChannel 0: month contract.\n\nChannel 1: Yep. And how many megabyte on that?\n\nChannel 0: K. As you could see from the website, the Superfast is NBN 100 unlimited, 100 MBPS.\n\nChannel 1: 100?\n\nChannel 0: Yes.\n\nChannel 1: And she actually the actual one, they got, like, 500.\n\nChannel 0: Oh, are maybe you're talking about the Supa?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, you said earlier is NBN. Because, yeah, we have a different partner network. So it really depends from your service address which network is enabled. So let me just get your address first. Okay?\n\nJust bear with me here because we have to do it manually. Let me put here service address. Okay. What's your what is your address?\n\nChannel 1: 102.\n\nChannel 0: 102\n\nChannel 1: Commercial.\n\nChannel 0: Commercial Road.\n\nChannel 1: Yes. Port Adelaide, P O R T,\n\nChannel 0: K.\n\nChannel 1: Port\n\nChannel 0: T\n\nChannel 1: Adelaide\n\nChannel 0: o\n\nChannel 1: 5015.\n\nChannel 0: Adelaide 5015.\n\nChannel 1: Yep.\n\nChannel 0: Alright. So 102 is your unit number? There's no number before or prior to\n\nChannel 1: Yes.\n\nChannel 0: this?\n\nChannel 1: Yeah. 102.\n\nChannel 0: Okay. Just bear with me. Okay? Just be on the line for a minute or two. Let me just check your address here.\n\nOne moment.\n\nChannel 1: Yep.\n\nChannel 0: Thank you so much for patiently\n\nChannel 1: Yep.\n\nChannel 0: waiting on the line. So your address doesn't show as Supa Networks, but I will already endorse it to our provisioning and tech team. In that way, they can check which network is enabled for your address to give you a service because we do have a different partnered network. I think this is an NBN, but we have to confirm to them. So right now, I'll just need to get your details, and then we'll get back to you.\n\nIs that okay?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay. Sure. So may I have your full name, please?\n\nChannel 1: Two, t for Tom, r for Robert, u for uncle, o for Owen,\n\nChannel 0: Oh, I'm\n\nChannel 1: n\n\nChannel 0: so\n\nChannel 1: for\n\nChannel 0: sorry. You're too fast. What's the first letter?\n\nChannel 1: Alright. Truong, t r\n\nChannel 0: T\n\nChannel 1: u\n\nChannel 0: r\n\nChannel 1: o\n\nChannel 0: u\n\nChannel 1: n g. T r u o n g.\n\nChannel 0: mhmm.\n\nChannel 1: Truong.\n\nChannel 0: Okay. That's your first name.\n\nChannel 1: And then middle name is t a m,\n\nChannel 0: T a m.\n\nChannel 1: t for Tom.\n\nChannel 0: Yeah. So let me spell it out for you\n\nChannel 1: And then\n\nChannel 0: first.\n\nChannel 1: the family name, family name Nguyen, n g u y t n, Nguyen.\n\nChannel 0: Oh, okay. And alright.\n\nChannel 1: Chung\n\nChannel 0: I\n\nChannel 1: Tam\n\nChannel 0: believe\n\nChannel 1: Nguyen.\n\nChannel 0: okay. So your first name is t like Tom, r Romeo,\n\nChannel 1: Yep.\n\nChannel 0: u\n\nChannel 1: Yep.\n\nChannel 0: uniform, o\n\nChannel 1: Yes.\n\nChannel 0: Oscar, n Nancy,\n\nChannel 1: Yep.\n\nChannel 0: t Tom.\n\nChannel 1: No. Cheap or gold.\n\nChannel 0: Oh, Truong. Okay.\n\nChannel 1: Yes.\n\nChannel 0: And then t a m, t Thomas,\n\nChannel 1: Yep.\n\nChannel 0: a\n\nChannel 1: Yep.\n\nChannel 0: apple, m Mary.\n\nChannel 1: Yes.\n\nChannel 0: Alright. That's wonderful name. Truong Tang Nguyen. Okay.\n\nChannel 1: Yes.\n\nChannel 0: And then your email address, please?\n\nChannel 1: Yovietnamesefood@gmail.com. Y o g r.\n\nChannel 0: Y o u r\n\nChannel 1: Yeah. Vietnamese, v I e t n I m e s e, and then foodat,thebaoday@gmail.com. Your vietnamesefood@gmail.com.\n\nChannel 0: Number you you're saying number four? Four?\n\nChannel 1: No. No. No. Your vietnamesefood@gmail.\n\nChannel 0: Okay. Let me know if I get it correctly.\n\nChannel 1: Com.\n\nChannel 0: Yourvietnamese@gmail.com.\n\nChannel 1: Your Vietnamese food. Food as well. After about a\n\nChannel 0: Oh,\n\nChannel 1: Audi.\n\nChannel 0: oh, food.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Thank you. And then your phone number is 041525646\n\nChannel 1: Four six one.\n\nChannel 0: 1.\n\nChannel 1: Yep.\n\nChannel 0: K. And then your date of birth, please? April\n\nChannel 1: Nice. Appro ninety seven days. Yep. '0\n\nChannel 0: nine.\n\nChannel 1: yep.\n\nChannel 0: Oh, okay. This\n\nChannel 1: '0\n\nChannel 0: is\n\nChannel 1: 04/00\n\nChannel 0: a luckiest\n\nChannel 1: 09/1970.\n\nChannel 0: date of birth. This is my son's date of birth as well, April\n\nChannel 1: Yep. Okay.\n\nChannel 0: '9.\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: Alright.\n\nChannel 1: September.\n\nChannel 0: So yeah.\n\nChannel 1: 04/00\n\nChannel 0: April nine\n\nChannel 1: yeah. 2009.\n\nChannel 0: '70. Okay.\n\nChannel 1: Yep.\n\nChannel 0: So the entire details has been obtained, address, your name, your email address, your phone number, your date of birth. And then\n\nChannel 1: Yep.\n\nChannel 0: if it's an NBN actually, once your address has been confirmed which network, I will call you back to confirm which plan you would like to get. Okay?\n\nChannel 1: Yep.\n\nChannel 0: I'll call\n\nChannel 1: Yep.\n\nChannel 0: you back as soon\n\nChannel 1: Yep.\n\nChannel 0: as I've got the confirmation from our team.\n\nChannel 1: Yep.\n\nChannel 0: And\n\nChannel 1: Yep.\n\nChannel 0: talk to you soon, mister Nguyen, and\n\nChannel 1: Yeah.\n\nChannel 0: have a good one. Okay? Just\n\nChannel 1: Okay. Thank you\n\nChannel 0: keep\n\nChannel 1: very much.\n\nChannel 0: your line open. You're\n\nChannel 1: Alright.\n\nChannel 0: welcome.\n\nChannel 1: Bye bye.\n\nChannel 0: It's my pleasure\n\nChannel 1: See\n\nChannel 0: to\n\nChannel 1: you.\n\nChannel 0: talk to you today.\n\nChannel 1: Yeah.\n\nChannel 0: See you.\n\nChannel 1: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"positive","sentiment_score":0.4602012038230896},{"text":"Thank you so much for calling your account.","start":0.96,"end":3.12,"sentiment":"positive","sentiment_score":0.6955270245671272},{"text":"How may I help you today?","start":3.12,"end":4.42,"sentiment":"positive","sentiment_score":0.6562324166297913}],"sentiment":"positive","sentiment_score":0.6641207933425903,"channel":0,"num_words":15,"start":0.71999997,"end":4.42},{"sentences":[{"text":"Yes.","start":5.44,"end":5.94,"sentiment":"neutral","sentiment_score":0.12894119322299957},{"text":"Yeah.","start":6.16,"end":6.56,"sentiment":"neutral","sentiment_score":0.04078051075339317},{"text":"I will fill up the the paperwork on online, but I got a problem with the the diaper.","start":6.56,"end":12.82,"sentiment":"neutral","sentiment_score":-0.2170935504966312},{"text":"I can't fill 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me.","start":66.41,"end":67.37,"sentiment":"neutral","sentiment_score":0.09038322046399117},{"text":"Okay?","start":67.37,"end":67.87,"sentiment":"neutral","sentiment_score":0.012834709137678146}],"sentiment":"neutral","sentiment_score":0.14693402871489525,"channel":0,"num_words":19,"start":61.850002,"end":67.87},{"sentences":[{"text":"Is there any error message popping up when you try to fill out the form?","start":71.755005,"end":76.655,"sentiment":"neutral","sentiment_score":-0.14894836743672688}],"sentiment":"neutral","sentiment_score":-0.14894836743672688,"channel":0,"num_words":15,"start":71.755005,"end":76.655},{"sentences":[{"text":"Yeah.","start":77.515,"end":77.83501,"sentiment":"neutral","sentiment_score":-0.12616682052612305},{"text":"They pop up.","start":77.83501,"end":78.555,"sentiment":"neutral","sentiment_score":-0.17151946326096854},{"text":"Well, I threw out everything on that, but only the the the diaper part, I can't threw 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confirmation from our team.","start":663.75,"end":666.88995,"sentiment":"neutral","sentiment_score":0.09489855729043484}],"sentiment":"neutral","sentiment_score":0.09489855729043484,"channel":0,"num_words":8,"start":663.75,"end":666.88995},{"sentences":[{"text":"Yep.","start":666.985,"end":667.14496,"sentiment":"neutral","sentiment_score":0.10920505225658415}],"sentiment":"neutral","sentiment_score":0.10920505225658415,"channel":1,"num_words":1,"start":666.985,"end":667.14496},{"sentences":[{"text":"And","start":667.11,"end":667.51,"sentiment":"neutral","sentiment_score":0.11614802479743958}],"sentiment":"neutral","sentiment_score":0.11614802479743958,"channel":0,"num_words":1,"start":667.11,"end":667.51},{"sentences":[{"text":"Yep.","start":667.14496,"end":667.64496,"sentiment":"neutral","sentiment_score":0.10856285691261292}],"sentiment":"neutral","sentiment_score":0.10856285691261292,"channel":1,"num_words":1,"start":667.14496,"end":667.64496},{"sentences":[{"text":"talk to you soon, mister Nguyen, and","start":667.51,"end":671.2069,"sentiment":"neutral","sentiment_score":0.11081822003637042}],"sentiment":"neutral","sentiment_score":0.11081822003637042,"channel":0,"num_words":7,"start":667.51,"end":671.2069},{"sentences":[{"text":"Yeah.","start":670.825,"end":671.325,"sentiment":"neutral","sentiment_score":0.2908361852169037}],"sentiment":"neutral","sentiment_score":0.2908361852169037,"channel":1,"num_words":1,"start":670.825,"end":671.325},{"sentences":[{"text":"have a good one.","start":671.42694,"end":672.30695,"sentiment":"positive","sentiment_score":0.4232843965291977},{"text":"Okay?","start":672.30695,"end":672.7869,"sentiment":"neutral","sentiment_score":0.21443578600883484},{"text":"Just","start":672.7869,"end":673.2869,"sentiment":"neutral","sentiment_score":0.22699248790740967}],"sentiment":"positive","sentiment_score":0.35576097667217255,"channel":0,"num_words":6,"start":671.42694,"end":673.2869},{"sentences":[{"text":"Okay.","start":673.16693,"end":673.56696,"sentiment":"neutral","sentiment_score":0.30232417583465576},{"text":"Thank 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The agent takes the customer's details and promises to call back with confirmation of the plan. The customer provides their personal information and the agent confirms the details before ending the call."},"intents":{"segments":[{"text":"Thank you so much for calling your account. How may I help you today? Yes. Yeah.","start_word":1,"end_word":16,"intents":[{"intent":"Request assistance","confidence_score":0.024243485}]},{"text":"If it's okay with you, I'll just go ahead and get your details and then put in on our system, and then I'll just send you an invoice for your order.","start_word":313,"end_word":343,"intents":[{"intent":"Invoice order","confidence_score":0.0102304565}]},{"text":"Let me just check your address here. One moment.","start_word":608,"end_word":616,"intents":[{"intent":"Check address","confidence_score":0.22663876}]},{"text":"So your address doesn't show as Supa Networks, but I will already endorse it to our provisioning and tech team. In that way, they can check which network is enabled for your address to give you a service because we do have a different partnered network. I think this is an NBN, but we have to confirm to them.","start_word":628,"end_word":686,"intents":[{"intent":"Confirm network","confidence_score":0.28394186}]},{"text":"So right now, I'll just need to get your details, and then we'll get back to you. Is that okay?","start_word":687,"end_word":706,"intents":[{"intent":"Get details","confidence_score":0.3571994}]},{"text":"You're too fast.","start_word":738,"end_word":740,"intents":[{"intent":"Apologize","confidence_score":0.0068135257}]},{"text":"So let me spell it out for you And then first.","start_word":784,"end_word":794,"intents":[{"intent":"Spell name","confidence_score":0.89801896},{"intent":"Spell name","confidence_score":0.37569717}]},{"text":"if it's an NBN actually, once your address has been confirmed which network, I will call you back to confirm which plan you would like to get. Okay? Yep.","start_word":1036,"end_word":1064,"intents":[{"intent":"Confirm plan","confidence_score":0.40138596}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.6540666222572327},{"text":"Yes. Yeah. I will fill up the the paperwork on online, but I got a problem with the the diaper.","start_word":15,"end_word":34,"sentiment":"neutral","sentiment_score":-0.17769908905029297},{"text":"I can't fill in. Oh, I'm so sorry. Your line is cutting in and out. I I I just can barely hear you.","start_word":35,"end_word":57,"sentiment":"negative","sentiment_score":-0.5278875231742859},{"text":"What are you trying to say? Okay. I tried to fill up all my, you know, the the dyeing paper. Alright. And I couldn't fill up because the dial burst, and they put the dial on the account and get that off, and then I fill up my dial burst on that. And that's why I ring you up, and I just wanted to to get Internet with Oh, okay. So you're you trying guys. to activate and apply for a Internet services. Yes. And then you're trying to fill up a form, and it's not going through. Is that is that right? Yep. That's correct. Okay. I got it. So let me just go ahead and assist you further. Just bear with me. Okay? Is there any error message popping up when you try to fill out the form? Yeah. They pop up.","start_word":58,"end_word":201,"sentiment":"neutral","sentiment_score":-0.11505057662725449},{"text":"Well, I threw out everything on that, but only the the the diaper part, I can't threw out.","start_word":202,"end_word":219,"sentiment":"negative","sentiment_score":-0.3641938865184784},{"text":"Okay. Because they put the like, they're coming up, like, that I like to dye. And there's two way on, you know, nine, you know, four. I couldn't do And it.","start_word":220,"end_word":250,"sentiment":"neutral","sentiment_score":-0.2371253967285156},{"text":"I don't okay.","start_word":251,"end_word":253,"sentiment":"negative","sentiment_score":-0.4021925926208496},{"text":"know. I'll I'll help you further here. Which network are you eyeing to activate? Are you trying to check out for Supa Networks, Lynham, NBN? And NBN. Okay. And then? The five zero one. okay. And which plan are you getting? The NBN 2550? 100. So the $99.95 Yep. plan? Okay. Yep. So here's what I'm going to do.","start_word":254,"end_word":312,"sentiment":"neutral","sentiment_score":0.03490663496619564},{"text":"If it's okay with you, I'll just go ahead and get your details and then put in on our system, and then I'll just send you an invoice for your order.","start_word":313,"end_word":343,"sentiment":"positive","sentiment_score":0.3899270296096802},{"text":"Is Yep. that okay? Alright. Yep. Sure. I will do it manually for you, but let me just gather all the necessary details. Okay? Yep. With the $1.99 something, it's how much for this card in shipment?","start_word":344,"end_word":380,"sentiment":"neutral","sentiment_score":0.1565442681312561},{"text":"You cut off again. I'm so sorry.","start_word":381,"end_word":387,"sentiment":"negative","sentiment_score":-0.3995295464992523},{"text":"I just With heard 90 the 9. $199 something. Mm-mm. And how much of the discount for six months now? So if you're signing up for twelve month contract, we're talking Yep. about NBN. Right? You're Yep. getting 15% for three months, Yep. and then it's zero connection fee if you are Yep. signing up for twelve Yep. month contract. Yep. And how many megabyte on that? K. As you could see from the website, the Superfast is NBN 100 unlimited, 100 MBPS. 100? Yes. And she actually the actual one, they got, like, 500. Oh, are maybe you're talking about the Supa? Yeah. Oh, you said earlier is NBN. Because, yeah, we have a different partner network. So it really depends from your service address which network is enabled. So let me just get your address first. Okay? Just bear with me here because we have to do it manually. Let me put here service address. Okay. What's your what is your address? 102. 102 Commercial. Commercial Road. Yes. Port Adelaide, P O R T, K. Port T Adelaide o 5015. Adelaide 5015. Yep. Alright. So 102 is your unit number? There's no number before or prior to Yes. this? Yeah. 102. Okay. Just bear with me. Okay? Just be on the line for a minute or two. Let me just check your address here. One moment. Yep.","start_word":388,"end_word":616,"sentiment":"neutral","sentiment_score":0.04139080845372645},{"text":"Thank you so much for patiently Yep. waiting on the line.","start_word":617,"end_word":627,"sentiment":"positive","sentiment_score":0.596919596195221},{"text":"So your address doesn't show as Supa Networks, but I will already endorse it to our provisioning and tech team. In that way, they can check which network is enabled for your address to give you a service because we do have a different partnered network. I think this is an NBN, but we have to confirm to them. So right now, I'll just need to get your details, and then we'll get back to you. Is that okay? Yep. Yep. Okay. Sure. So may I have your full name, please? Two, t for Tom, r for Robert, u for uncle, o for Owen, Oh, I'm n so for sorry. You're too fast. What's the first letter? Alright. Truong, t r T u r o u n g. T r u o n g. mhmm. Truong. Okay. That's your first name. And then middle name is t a m, T a m. t for Tom. Yeah. So let me spell it out for you And then first. the family name, family name Nguyen, n g u y t n, Nguyen. Oh, okay. And alright. Chung I Tam believe Nguyen. okay. So your first name is t like Tom, r Romeo, Yep. u Yep. uniform, o Yes. Oscar, n Nancy, Yep. t Tom. No. Cheap or gold. Oh, Truong. Okay. Yes. And then t a m, t Thomas, Yep. a Yep. apple, m Mary. Yes.","start_word":628,"end_word":861,"sentiment":"neutral","sentiment_score":0.042106181383132935},{"text":"Alright. That's wonderful name.","start_word":862,"end_word":865,"sentiment":"positive","sentiment_score":0.590618908405304},{"text":"Truong Tang Nguyen. Okay. Yes. And then your email address, please? Yovietnamesefood@gmail.com. Y o g r. Y o u r Yeah. Vietnamese, v I e t n I m e s e, and then foodat,thebaoday@gmail.com. Your vietnamesefood@gmail.com. Number you you're saying number four? Four? No. No. No. Your vietnamesefood@gmail. Okay. Let me know if I get it correctly. Com. Yourvietnamese@gmail.com. Your Vietnamese food. Food as well. After about a Oh, Audi. oh, food. Yes. Okay. Thank you. And then your phone number is 041525646 Four six one. 1. Yep. K. And then your date of birth, please? April Nice. Appro ninety seven days. Yep. '0 nine. yep. Oh, okay. This '0 is 04/00 a luckiest 09/1970. date of birth. This is my son's date of birth as well, April Yep. Okay. '9. Yep. Yeah. I'm Alright. September. So yeah. 04/00 April nine yeah. 2009. '70. Okay. Yep. So the entire details has been obtained, address, your name, your email address, your phone number, your date of birth. And then Yep. if it's an NBN actually, once your address has been confirmed which network, I will call you back to confirm which plan you would like to get. Okay? Yep. I'll call Yep. you back as soon Yep. as I've got the confirmation from our team. Yep. And Yep. talk to you soon, mister Nguyen, and Yeah.","start_word":866,"end_word":1091,"sentiment":"neutral","sentiment_score":0.0350498341897552},{"text":"have a good one.","start_word":1092,"end_word":1095,"sentiment":"positive","sentiment_score":0.4140515923500061},{"text":"Okay? Just Okay.","start_word":1096,"end_word":1098,"sentiment":"neutral","sentiment_score":0.25210246443748474},{"text":"Thank you keep very much. your line open. You're Alright. welcome.","start_word":1099,"end_word":1109,"sentiment":"positive","sentiment_score":0.5081599354743958},{"text":"Bye bye.","start_word":1110,"end_word":1111,"sentiment":"neutral","sentiment_score":0.3276940584182739},{"text":"It's my pleasure See to you. talk to you today. Yeah. See you.","start_word":1112,"end_word":1124,"sentiment":"positive","sentiment_score":0.5613354444503784},{"text":"Alright. Bye bye.","start_word":1125,"end_word":1127,"sentiment":"neutral","sentiment_score":0.18465426564216617}],"average":{"sentiment":"neutral","sentiment_score":0.030102841963365157}}}}