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Relocating. Okay. And do you want us to check the new address if it's serviceable with Airtel so that you'll just be going with the con continue with the contract instead of canceling it with the new address. Sorry? Can I have the full address for me to check it? 14 sorry? 14 W W 0 S 0 L S. Sorry. Mhmm. Wall Street. W 0 L S T R S E. Mhmm. Wolsey. How about the Superb? Sorry. Can you spell that one, please? I l I n g l e B U R M. Mhmm. And and the post code is 2565. Okay. Is it okay if I put you on hold? Let me just check this address. Okay. Hang on. Hello? There's a unit number let me just confirm the address. Unit number is 14 Wolseley Place, Engleburn, NSW 22565. Okay. Hang on. Hello? Yes. Hello, Gauti. Thank you for waiting. So after checking the address, MBN is available at the address. So if ever we can transfer the service to the new address. Sorry? Okay. May I know the reason? Because there's no transfer fee if ever. Okay. I see. Let me just check your account. Okay. Is it okay if I put you on hold again for me to check the cancellation details under your account? Let me just put you on hold again to check the the cancellation details under your account. Okay, ma'am. Hello? Cassie? Yeah. Thank you for waiting again. So after confirming with our accounts department, you're under twelve month contract and canceling within the contract term. So we have a cancellation fee of $132 plus GST. And, also, please know that thirty day notice is required for cancellations. So this means you'll still be billed for the next month service, which is for the month of August, and that invoice will also need to be settled. Just wanted to confirm as well, are you using your own router? Okay. Yeah. That's it. So you just need to settle the cancellation fee and the thirty day notice, and we'll proceed with the cancellation after that. One sec. Mhmm. Mhmm. Okay. May I know as well your what is the effective date for the cancellation? When do you want us to cancel it? I'm sorry? Mhmm. Okay. So if ever we the payment is settled within this day, we'll also cancel the service today? Okay. Okay then. I'll inform our accounts department to send you an invoice. Then once we receive the payment, we'll proceed with the cancellation. Okay then. Thank you, Gabby. Yes. Bye. 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Good morning. This is Maureen from Erdo tech support. How can I assist you today? Mhmm.\n\nOkay. Am I speaking with Gazi Salahin? Okay. I see. May I know the reason for the cancellation?\n\nRelocating. Okay. And do you want us to check the new address if it's serviceable with Airtel so that you'll just be going with the con continue with the contract instead of canceling it with the new address. Sorry? Can I have the full address for me to check it?\n\n14 sorry? 14 W W 0 S 0 L S. Sorry. Mhmm. Wall Street.\n\nW 0 L S T R S E. Mhmm. Wolsey. How about the Superb? Sorry.\n\nCan you spell that one, please? I l I n g l e B U R M. Mhmm. And and the post code is 2565. Okay.\n\nIs it okay if I put you on hold? Let me just check this address. Okay. Hang on. Hello?\n\nThere's a unit number let me just confirm the address. Unit number is 14 Wolseley Place, Engleburn, NSW 22565. Okay. Hang on. Hello?\n\nYes. Hello, Gauti. Thank you for waiting. So after checking the address, MBN is available at the address. So if ever we can transfer the service to the new address.\n\nSorry? Okay. May I know the reason? Because there's no transfer fee if ever. Okay.\n\nI see. Let me just check your account. Okay. Is it okay if I put you on hold again for me to check the cancellation details under your account? Let me just put you on hold again to check the the cancellation details under your account.\n\nOkay, ma'am. Hello? Cassie? Yeah. Thank you for waiting again.\n\nSo after confirming with our accounts department, you're under twelve month contract and canceling within the contract term. So we have a cancellation fee of $132 plus GST. And, also, please know that thirty day notice is required for cancellations. So this means you'll still be billed for the next month service, which is for the month of August, and that invoice will also need to be settled. Just wanted to confirm as well, are you using your own router?\n\nOkay. Yeah. That's it. So you just need to settle the cancellation fee and the thirty day notice, and we'll proceed with the cancellation after that. One sec.\n\nMhmm. Mhmm. Okay. May I know as well your what is the effective date for the cancellation? When do you want us to cancel it?\n\nI'm sorry? Mhmm. Okay. So if ever we the payment is settled within this day, we'll also cancel the service today? Okay.\n\nOkay then. I'll inform our accounts department to send you an invoice. Then once we receive the payment, we'll proceed with the cancellation. Okay then. Thank you, Gabby.\n\nYes. Bye. 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And, actually, we are terminating our tenancy at the Queen Street apartment. So I just want to let you know to to request you to terminate the interconnection as well. Yes. Because we are we are leaving the the moving yeah. Relocating. Actually, we are moving to Ingleburg. Ingleburg. 14. Wall Sleepless. Yes. Yeah. Wall Street, W 0 L S E. O l. Place, Wolseley, W 0 L S E L E Y. F e. Yeah. Ingleburn. I N G L E I N G L E B U R N. Yep. 2565. Yep. Yeah. Yep. Yep. Yep. Yep. Yeah. No. I I I actually don't transfer it. Just having it my current current connection. Yeah. I don't want to transfer the Internet connectivity. Just so terminate for my for the oven there. No. Actually, I do have some other plans. So yep. Sorry? Yep. Yep. Sure. Yeah. Yep. Yes. Yep. Yep. I'm using my own property. Yep. Yeah. Yeah. No worries. Send me the invoice and cancel it, and I'll I'll pay it. I'm I'm giving you notice to the earliest that you calculated the earliest there. Is it there? I I'm giving you the notice today. So yeah. Sure. Thanks. Yeah. Yeah. 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Good morning. This is Maureen from Erdo tech support. How can I assist you today?\n\nChannel 1: Hi, I mean, my name\n\nChannel 0: Mhmm.\n\nChannel 1: is Darcy. And, actually, we are terminating our tenancy at the Queen Street apartment. So I just want to let you know to to request you to terminate the interconnection as well.\n\nChannel 0: Okay. Am I speaking with Gazi Salahin?\n\nChannel 1: Yes.\n\nChannel 0: Okay. I see. May I know the reason for the cancellation?\n\nChannel 1: Because we are we are leaving the\n\nChannel 0: Relocating.\n\nChannel 1: the moving yeah. Relocating.\n\nChannel 0: Okay. And do you want us to check the new address if it's serviceable with Airtel so that you'll just be going with the con continue with the contract instead of canceling it with the new address.\n\nChannel 1: Actually, we are moving to Ingleburg.\n\nChannel 0: Sorry?\n\nChannel 1: Ingleburg.\n\nChannel 0: Can I have the full address for me to check it?\n\nChannel 1: 14. Wall Sleepless. Yes.\n\nChannel 0: 14 sorry? 14\n\nChannel 1: Yeah. Wall Street, W 0 L S E.\n\nChannel 0: W W 0 S\n\nChannel 1: O l.\n\nChannel 0: 0 L S. Sorry. Mhmm. Wall Street.\n\nChannel 1: Place, Wolseley, W 0 L S E L E Y.\n\nChannel 0: W 0 L S T R\n\nChannel 1: F e.\n\nChannel 0: S E. Mhmm. Wolsey.\n\nChannel 1: Yeah.\n\nChannel 0: How about\n\nChannel 1: Ingleburn.\n\nChannel 0: the Superb? Sorry. Can you spell that one, please?\n\nChannel 1: I N G L E\n\nChannel 0: I l\n\nChannel 1: I N\n\nChannel 0: I n\n\nChannel 1: G L E\n\nChannel 0: g l e\n\nChannel 1: B U R N.\n\nChannel 0: B U R M.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm. And and the post\n\nChannel 1: 2565.\n\nChannel 0: code is 2565. Okay. Is it okay if I put you on hold? Let me just check this address.\n\nChannel 1: Yep.\n\nChannel 0: Okay. Hang on. Hello? There's a unit number let me just confirm the address. Unit number is\n\nChannel 1: Yeah.\n\nChannel 0: 14 Wolseley\n\nChannel 1: Yep.\n\nChannel 0: Place, Engleburn, NSW\n\nChannel 1: Yep.\n\nChannel 0: 22565.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Okay. Hang on. Hello? Yes. Hello, Gauti.\n\nThank you for waiting. So after checking the address, MBN is available at the address. So if ever we can transfer the service\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: No.\n\nChannel 0: the new\n\nChannel 1: I\n\nChannel 0: address.\n\nChannel 1: I I actually don't transfer it. Just having it my current current connection.\n\nChannel 0: Sorry?\n\nChannel 1: Yeah. I don't want to transfer the Internet connectivity. Just so terminate for my for the oven there.\n\nChannel 0: Okay. May I know the reason? Because there's no transfer fee if ever.\n\nChannel 1: No. Actually, I do have some other plans. So yep.\n\nChannel 0: Okay. I see. Let me just check your account. Okay. Is it okay if I put you on hold again for me to check the cancellation details under your account?\n\nChannel 1: Sorry?\n\nChannel 0: Let me just put you on hold again to check the the cancellation details under your\n\nChannel 1: Yep.\n\nChannel 0: account.\n\nChannel 1: Yep. Sure.\n\nChannel 0: Okay, ma'am.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Hello?\n\nChannel 1: Yes.\n\nChannel 0: Cassie? Yeah. Thank you for waiting again. So after confirming with our accounts department, you're under twelve month contract and canceling within the contract term. So we have a cancellation fee of $132\n\nChannel 1: Yep.\n\nChannel 0: plus GST. And, also, please know that thirty day notice is required for cancellations. So this means you'll still be billed for the next month service, which is for the month of August,\n\nChannel 1: Yep.\n\nChannel 0: and that invoice will also need to be settled. Just wanted to confirm as well, are you using your own router?\n\nChannel 1: I'm using my own property. Yep.\n\nChannel 0: Okay. Yeah. That's it. So you just need to settle the cancellation fee and the thirty day notice, and we'll proceed with the cancellation after that.\n\nChannel 1: Yeah. Yeah. No worries.\n\nChannel 0: One\n\nChannel 1: Send\n\nChannel 0: sec.\n\nChannel 1: me the invoice and\n\nChannel 0: Mhmm.\n\nChannel 1: cancel it, and I'll I'll pay\n\nChannel 0: Mhmm. Okay. May I know as well your what is the effective date for the cancellation? When do you want us to cancel it?\n\nChannel 1: it. I'm I'm giving you notice to the earliest that you calculated the earliest there.\n\nChannel 0: I'm\n\nChannel 1: Is it\n\nChannel 0: sorry?\n\nChannel 1: there? I I'm giving you the notice today.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Okay. So if ever we the payment is settled within this day, we'll also cancel the service today?\n\nChannel 1: yeah.\n\nChannel 0: Okay. Okay then. I'll inform our accounts department to send you an invoice. Then once we receive the payment, we'll proceed with the cancellation.\n\nChannel 1: Sure.\n\nChannel 0: Okay then.\n\nChannel 1: Thanks.\n\nChannel 0: Thank you, Gabby. Yes. Bye.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.29342252016067505},{"text":"Good morning.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.5591330230236053},{"text":"This is Maureen from Erdo tech support.","start":2.6399999,"end":5.06,"sentiment":"positive","sentiment_score":0.4655921161174774},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.49302564561367035}],"sentiment":"positive","sentiment_score":0.4768117032945156,"channel":0,"num_words":16,"start":1.1999999,"end":7.14},{"sentences":[{"text":"Hi, I mean, my 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customer, Darcy, is terminating their tenancy at the Queen Street apartment and requests the cancellation of their service at the new address. The agent, Maureen, confirms the cancellation and explains the cancellation fee and the required cancellation notice. The agent also confirms the customer's identity and informs them that they will cancel the service after payment and a payment is settled."},"intents":{"segments":[{"text":"Hi, I mean, my name Mhmm. is Darcy. And, actually, we are terminating our tenancy at the Queen Street apartment. So I just want to let you know to to request you to terminate the interconnection as well. Okay.","start_word":16,"end_word":54,"intents":[{"intent":"Request termination","confidence_score":0.16979833}]},{"text":"So after confirming with our accounts department, you're under twelve month contract and canceling within the contract term. So we have a cancellation fee of $132 Yep. plus GST.","start_word":440,"end_word":468,"intents":[{"intent":"Provide cancellation fee","confidence_score":0.003239931}]},{"text":"So after confirming with our accounts department, you're under twelve month contract and canceling within the contract term. So we have a cancellation fee of $132 Yep. plus GST. And, also, please know that thirty day notice is required for cancellations. So this means you'll still be billed for the next month service, which is for the month of August, Yep.","start_word":440,"end_word":500,"intents":[{"intent":"Confirm account status","confidence_score":0.1102998},{"intent":"Specify service duration","confidence_score":0.00024735046}]},{"text":"Just wanted to confirm as well, are you using your own router?","start_word":510,"end_word":521,"intents":[{"intent":"Confirm router use","confidence_score":0.0031024935},{"intent":"Confirm account type","confidence_score":0.00005007722}]},{"text":"One Send sec. me the invoice and Mhmm. cancel it, and I'll I'll pay Mhmm. Okay.","start_word":558,"end_word":573,"intents":[{"intent":"Offer payment","confidence_score":0.000042435237}]},{"text":"May I know as well your what is the effective date for the cancellation? When do you want us to cancel it? it.","start_word":574,"end_word":596,"intents":[{"intent":"Confirm payment date","confidence_score":0.01321098},{"intent":"Determine effective date for cancellation","confidence_score":0.00019237501}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.29342252016067505},{"text":"Good morning. This is Maureen from Erdo tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.48840832710266113},{"text":"Hi, I mean, my name Mhmm. is Darcy. And, actually, we are terminating our tenancy at the Queen Street apartment. So I just want to let you know to to request you to terminate the interconnection as well. Okay. Am I speaking with Gazi Salahin? Yes. Okay. I see. May I know the reason for the cancellation? Because we are we are leaving the Relocating. the moving yeah. Relocating. Okay. And do you want us to check the new address if it's serviceable with Airtel so that you'll just be going with the con continue with the contract instead of canceling it with the new address. Actually, we are moving to Ingleburg. Sorry? Ingleburg. Can I have the full address for me to check it? 14. Wall Sleepless. Yes. 14 sorry? 14 Yeah. Wall Street, W 0 L S E. W W 0 S O l. 0 L S. Sorry. Mhmm. Wall Street. Place, Wolseley, W 0 L S E L E Y. W 0 L S T R F e. S E. Mhmm. Wolsey. Yeah. How about Ingleburn. the Superb? Sorry. Can you spell that one, please? I N G L E I l I N I n G L E g l e B U R N. B U R M. Yep. Mhmm. And and the post 2565. code is 2565. Okay. Is it okay if I put you on hold? Let me just check this address. Yep. Okay. Hang on. Hello? There's a unit number let me just confirm the address. Unit number is Yeah. 14 Wolseley Yep. Place, Engleburn, NSW Yep. 22565. Yep. Yep. Okay. Hang on. Hello? Yes. Hello, Gauti. Thank you for waiting. So after checking the address, MBN is available at the address. So if ever we can transfer the service Yeah. to No. the new I address.","start_word":16,"end_word":320,"sentiment":"neutral","sentiment_score":0.003814870258793235},{"text":"I I actually don't transfer it.","start_word":321,"end_word":326,"sentiment":"negative","sentiment_score":-0.43686583638191223},{"text":"Just having it my current current connection. Sorry? Yeah.","start_word":327,"end_word":335,"sentiment":"neutral","sentiment_score":-0.09784483909606934},{"text":"I don't want to transfer the Internet connectivity.","start_word":336,"end_word":343,"sentiment":"negative","sentiment_score":-0.3982793688774109},{"text":"Just so terminate for my for the oven there. Okay. May I know the reason? Because there's no transfer fee if ever. No. Actually, I do have some other plans. So yep. Okay. I see. Let me just check your account. Okay. Is it okay if I put you on hold again for me to check the cancellation details under your account? Sorry? Let me just put you on hold again to check the the cancellation details under your Yep. account. Yep. Okay, Sure. ma'am. Yeah. Yep. Hello? Yes. Cassie? Yeah.","start_word":344,"end_word":434,"sentiment":"neutral","sentiment_score":-0.00923677533864975},{"text":"Thank you for waiting again.","start_word":435,"end_word":439,"sentiment":"positive","sentiment_score":0.3438875377178192},{"text":"So after confirming with our accounts department, you're under twelve month contract and canceling within the contract term. So we have a cancellation fee of $132 Yep. plus GST. And, also, please know that thirty day notice is required for cancellations. So this means you'll still be billed for the next month service, which is for the month of August, Yep. and that invoice will also need to be settled. Just wanted to confirm as well, are you using your own router? I'm using my own property. Yep. Okay. Yeah. That's it. So you just need to settle the cancellation fee and the thirty day notice, and we'll proceed with the cancellation after that. Yeah. Yeah. No worries. One Send sec. me the invoice and Mhmm. cancel it, and I'll I'll pay Mhmm. Okay. May I know as well your what is the effective date for the cancellation? When do you want us to cancel it? it. I'm I'm giving you notice to the earliest that you calculated the earliest there. I'm Is sorry? it there? I I'm giving you the notice today. Mhmm. So Okay. So if ever we the payment is settled within this day, we'll also cancel the service today? yeah. Okay. Okay then. I'll inform our accounts department to send you an invoice. Then once we receive the payment, we'll proceed with the cancellation. Sure. Okay then. Thanks.","start_word":440,"end_word":671,"sentiment":"neutral","sentiment_score":-0.001064176554791629},{"text":"Thank you, Gabby.","start_word":672,"end_word":674,"sentiment":"positive","sentiment_score":0.4078757762908935},{"text":"Yes. Bye. Yeah. Yeah. Yeah. Bye.","start_word":675,"end_word":680,"sentiment":"neutral","sentiment_score":0.19117988149325052}],"average":{"sentiment":"neutral","sentiment_score":0.008716992509613188}}}}