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Good. Good. Yeah. Yeah. I still be in the shop. Yeah. I think tomorrow, that was the best time because I finished around about 02:00. Might be we'll make it up to 03:00 03:00 Saturday. Yeah. Yeah. Yeah. That'd be better. K. Okay. Thank you very much for that. Thank you then. Bye. Bye. See you then. Bye. 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This is Veronica from OQ Financial. How are you?\n\nChannel 1: Hello? Good. Good.\n\nChannel 0: Not good. I had you booked in for your annual review. Is now still a good time for you?\n\nChannel 1: Yeah. Yeah. I still be in the shop.\n\nChannel 0: Yeah. No. That's okay. Are you still happy to talk, or would you like me to book you in for a more suitable time?\n\nChannel 1: Yeah. I think tomorrow, that was the best time because\n\nChannel 0: Yeah.\n\nChannel 1: I finished around about 02:00. Might be\n\nChannel 0: Okay.\n\nChannel 1: we'll make it up to 03:00 03:00 Saturday.\n\nChannel 0: Yeah. Okay. Let me have a look. Now next week, let me have a look at my calendar for you and see when I have sorry. About 03:00.\n\nDid you say it's usually better?\n\nChannel 1: Yeah. Yeah. Yeah. That'd be\n\nChannel 0: Okay.\n\nChannel 1: better.\n\nChannel 0: Perfect. I could do 03:00 next Wednesday, June 17. Would that work? Yes. No\n\nChannel 1: K.\n\nChannel 0: problem at all. 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3PM.","start":68.515,"end":73.575005,"sentiment":"positive","sentiment_score":0.5587113469839096}],"sentiment":"positive","sentiment_score":0.5321688017119532,"channel":0,"num_words":23,"start":67.875,"end":73.575005},{"sentences":[{"text":"Okay.","start":73.505,"end":74.005,"sentiment":"neutral","sentiment_score":0.3260958194732666},{"text":"Thank you very much for that.","start":74.065,"end":75.425,"sentiment":"positive","sentiment_score":0.6272425055503845},{"text":"Thank you then.","start":75.425,"end":76.245,"sentiment":"positive","sentiment_score":0.5207375884056091}],"sentiment":"positive","sentiment_score":0.5651763617992401,"channel":1,"num_words":10,"start":73.505,"end":76.245},{"sentences":[{"text":"No problem.","start":75.83694,"end":76.65694,"sentiment":"neutral","sentiment_score":0.23378966748714447},{"text":"We'll 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representative from OQ Financial called a customer who had been booked in for their annual review. The customer is happy to talk and suggests scheduling the annual review for next week at thirteenth. The representative confirms the meeting and ends the call."},"intents":{"segments":[{"text":"I had you booked in for your annual review. Is now still a good time for you? Yeah.","start_word":16,"end_word":33,"intents":[{"intent":"Book review appointment","confidence_score":0.029267767}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Veronica from OQ Financial. How are you? Hello?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.20829622447490692},{"text":"Good. Good.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.39002668857574463},{"text":"Not good. I had you booked in for your annual review. Is now still a good time for you? Yeah. Yeah. I still be in the shop. Yeah. No. That's okay. Are you still happy to talk, or would you like me to book you in for a more suitable time? Yeah. I think tomorrow, that was the best time because Yeah. I finished around about 02:00. Might be Okay. we'll make it up to 03:00 03:00 Saturday. Yeah. Okay. Let me have a look. Now next week, let me have a look at my calendar for you and see when I have sorry. About 03:00. Did you say it's usually better? Yeah. Yeah. Yeah. That'd be Okay. better. Perfect. I could do 03:00 next Wednesday, June 17. Would that work? Yes. No K.","start_word":14,"end_word":147,"sentiment":"neutral","sentiment_score":0.06975668668746948},{"text":"problem at all. Well, you enjoy the rest of your afternoon, and I look forward to speaking with you next Wednesday at 3PM.","start_word":148,"end_word":170,"sentiment":"positive","sentiment_score":0.5174269080162048},{"text":"Okay.","start_word":171,"end_word":171,"sentiment":"neutral","sentiment_score":0.3260958194732666},{"text":"Thank you very much for that. Thank you then.","start_word":172,"end_word":180,"sentiment":"positive","sentiment_score":0.5885710716247559},{"text":"No problem. We'll speak Bye. Bye. then. Bye. See you then. Bye. Bye. Bye. Bye.","start_word":181,"end_word":195,"sentiment":"neutral","sentiment_score":0.1500660926103592}],"average":{"sentiment":"neutral","sentiment_score":0.15746402740478516}}}}