{"metadata":{"transaction_key":"deprecated","request_id":"019ece2f-ce0c-7471-97da-8789695ce54e","sha256":"8b5c9b04c1c39859cf54e1e09e27136b7f6e0c8272ca6256a7c78ae717ef45e2","created":"2026-06-16T02:08:20.948Z","duration":11.735937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"I'm unable to take your call at the moment. If you'd like to leave a message, please do, and I'll get back to you shortly. Thank you.","confidence":1.0,"words":[{"word":"i'm","start":0.71999997,"end":0.96,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6533264517784119},{"word":"unable","start":0.96,"end":1.4399999,"confidence":0.9970703,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.705447793006897},{"word":"to","start":1.4399999,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6955922245979309},{"word":"take","start":1.5999999,"end":1.8399999,"confidence":0.99902344,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7729380130767822},{"word":"your","start":1.8399999,"end":2.1599998,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8423312306404114},{"word":"call","start":2.1599998,"end":2.48,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8062172532081604},{"word":"at","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.7122014164924622},{"word":"the","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.7648564577102661},{"word":"moment","start":2.8,"end":3.3,"confidence":0.9980469,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.6719955801963806},{"word":"if","start":3.6,"end":3.84,"confidence":0.9790039,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.25747305154800415},{"word":"you'd","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.201258048415184},{"word":"like","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.1453106254339218},{"word":"to","start":4.16,"end":4.4,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17572680115699768},{"word":"leave","start":4.4,"end":4.64,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.16972273588180542},{"word":"a","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.20610368251800537},{"word":"message","start":4.7999997,"end":5.2799997,"confidence":0.99365234,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.19952383637428284},{"word":"please","start":5.2799997,"end":5.6,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.17102572321891785},{"word":"do","start":5.6,"end":5.8399997,"confidence":0.87060547,"punctuated_word":"do,","sentiment":"neutral","sentiment_score":-0.10875046998262404},{"word":"and","start":5.8399997,"end":5.92,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03911585360765457},{"word":"i'll","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.09066800773143768},{"word":"get","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1527118682861328},{"word":"back","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.19280074536800385},{"word":"to","start":6.48,"end":6.56,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11731648445129396},{"word":"you","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2444746345281601},{"word":"shortly","start":6.72,"end":7.22,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.10388962924480438},{"word":"thank","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4799603819847107},{"word":"you","start":7.52,"end":8.02,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2396740764379501}],"paragraphs":{"transcript":"\nI'm unable to take your call at the moment. If you'd like to leave a message, please do, and I'll get back to you shortly. Thank you.","paragraphs":[{"sentences":[{"text":"I'm unable to take your call at the moment.","start":0.71999997,"end":3.3,"sentiment":"negative","sentiment_score":-0.7361007134119669},{"text":"If you'd like to leave a message, please do, and I'll get back to you shortly.","start":3.6,"end":7.22,"sentiment":"neutral","sentiment_score":-0.1609920123592019},{"text":"Thank you.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.3598172292113304}],"sentiment":"neutral","sentiment_score":-0.31411645037156566,"num_words":27,"start":0.71999997,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: I'm unable to take your call at the moment. If you'd like to leave a message, please do, and I'll get back to you shortly. Thank you.","paragraphs":[{"sentences":[{"text":"I'm unable to take your call at the moment.","start":0.71999997,"end":3.3,"sentiment":"negative","sentiment_score":-0.7361007134119669},{"text":"If you'd like to leave a message, please do, and I'll get back to you shortly.","start":3.6,"end":7.22,"sentiment":"neutral","sentiment_score":-0.1609920123592019},{"text":"Thank you.","start":7.2799997,"end":8.02,"sentiment":"positive","sentiment_score":0.3598172292113304}],"sentiment":"neutral","sentiment_score":-0.31411645037156566,"channel":1,"num_words":27,"start":0.71999997,"end":8.02}]},"summary":{"result":"success","short":"I'm unable to take your call at the moment. If you'd like to leave a message, please do, and I'll get back to you shortly. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":25,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.7469383}]}]},"sentiments":{"segments":[{"text":"I'm unable to take your call at the moment.","start_word":0,"end_word":8,"sentiment":"negative","sentiment_score":-0.7160771489143372},{"text":"If you'd like to leave a message, please do, and I'll get back to you shortly.","start_word":9,"end_word":24,"sentiment":"neutral","sentiment_score":-0.15741632878780365},{"text":"Thank you.","start_word":25,"end_word":26,"sentiment":"positive","sentiment_score":0.4003201425075531}],"average":{"sentiment":"neutral","sentiment_score":-0.2971508264541626}}}}