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The customer decides to leave a message and decides to send an email instead. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"you do you know which venue after?","start_word":10,"end_word":16,"intents":[{"intent":"Confirm location","confidence_score":0.38065067}]},{"text":"I don't think I have Ben Carden as available. Do you mind if I take a message? I see.","start_word":41,"end_word":59,"intents":[{"intent":"Check availability","confidence_score":0.0006563428}]}]},"sentiments":{"segments":[{"text":"Yes. Good morning. I'm looking for Ben. Do I'm sorry? you do you know which venue after? We have a couple of things that work here. I'm sorry. I'm Ben just trying Cardenas? to confirm. I'm so sorry? Ben Cardenas? Okay. I don't think I have Ben Carden as available. Do you mind if I take a message? I see. No worries. Maybe I'll just drop an email. Thank you. Okay. Sure. Okay.","start_word":0,"end_word":72,"sentiment":"neutral","sentiment_score":0.0072181858122348785},{"text":"Thank You you so would. much Thanks. for your Bye bye.","start_word":73,"end_word":83,"sentiment":"positive","sentiment_score":0.502253532409668},{"text":"call. Bye bye. Mhmm.","start_word":84,"end_word":87,"sentiment":"neutral","sentiment_score":0.13319769501686096}],"average":{"sentiment":"neutral","sentiment_score":0.0713998399931809}}}}