{"metadata":{"transaction_key":"deprecated","request_id":"019fab1c-7cac-7fb1-b8c2-2f42b4b581bf","sha256":"456a7252c1b64482988e1932ef81b617f8aebe44d9025e49a3055dd849fb88fe","created":"2026-07-28T23:43:19.923Z","duration":51.623936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":82,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":79},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":79,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press Thank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly.","confidence":1.0,"words":[{"word":"thank","start":0.16,"end":0.19999999,"confidence":0.546875,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.467673122882843},{"word":"you","start":0.19999999,"end":0.24,"confidence":0.9770508,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.41424885392189026},{"word":"for","start":0.24,"end":0.39999998,"confidence":0.9902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3854343295097351},{"word":"calling","start":0.39999998,"end":0.79999995,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.34858155250549316},{"word":"storage","start":0.79999995,"end":1.28,"confidence":0.97802734,"punctuated_word":"Storage","sentiment":"positive","sentiment_score":0.41105371713638306},{"word":"king","start":1.28,"end":1.78,"confidence":0.97094727,"punctuated_word":"King.","sentiment":"positive","sentiment_score":0.42654991149902344},{"word":"calls","start":2.1599998,"end":2.56,"confidence":1.0,"punctuated_word":"Calls","sentiment":"neutral","sentiment_score":0.09620428830385208},{"word":"may","start":2.56,"end":2.72,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.033932533115148544},{"word":"be","start":2.72,"end":2.96,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.028661448508501053},{"word":"recorded","start":2.96,"end":3.4399998,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.050780706107616425},{"word":"for","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05061560869216919},{"word":"training","start":3.6799998,"end":4.08,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.05643957480788231},{"word":"and","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03173130005598068},{"word":"quality","start":4.3199997,"end":4.72,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.033285729587078094},{"word":"purposes","start":4.72,"end":5.22,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.09041665494441986},{"word":"for","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.01304015889763832},{"word":"storage","start":6.24,"end":6.72,"confidence":1.0,"punctuated_word":"storage","sentiment":"neutral","sentiment_score":0.015340086072683334},{"word":"inquiries","start":6.72,"end":7.22,"confidence":0.99853516,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.01210998184978962},{"word":"press","start":7.2799997,"end":7.6,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.01053927093744278},{"word":"1","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.02082249335944653},{"word":"for","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.009368427097797394},{"word":"any","start":8.72,"end":8.96,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.01138855330646038},{"word":"other","start":8.96,"end":9.28,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.01331590861082077},{"word":"inquiries","start":9.28,"end":9.78,"confidence":1.0,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.005926163867115974},{"word":"please","start":10.0,"end":10.24,"confidence":0.9970703,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.0033452194184064865},{"word":"press","start":10.24,"end":10.559999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.008130872622132301},{"word":"2","start":10.559999,"end":11.059999,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.017677761614322662},{"word":"to","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.009127254597842692},{"word":"repeat","start":11.5199995,"end":11.92,"confidence":1.0,"punctuated_word":"repeat","sentiment":"neutral","sentiment_score":0.015454896725714208},{"word":"these","start":11.92,"end":12.16,"confidence":0.99902344,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.012571986764669418},{"word":"options","start":12.16,"end":12.66,"confidence":0.9995117,"punctuated_word":"options,","sentiment":"neutral","sentiment_score":0.010758505202829838},{"word":"please","start":12.799999,"end":13.04,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.005086500197649002},{"word":"press","start":13.04,"end":13.515,"confidence":0.9970703,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.011143241077661514},{"word":"thank","start":31.57,"end":31.810001,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20325621962547305},{"word":"you","start":31.810001,"end":32.05,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4426964223384857},{"word":"for","start":32.05,"end":32.29,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4442449808120727},{"word":"calling","start":32.29,"end":32.77,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.3281490206718445},{"word":"storage","start":32.77,"end":33.25,"confidence":0.9921875,"punctuated_word":"Storage","sentiment":"neutral","sentiment_score":0.3090706169605255},{"word":"king","start":33.25,"end":33.75,"confidence":0.9753418,"punctuated_word":"King.","sentiment":"positive","sentiment_score":0.4282808303833008},{"word":"to","start":34.05,"end":34.29,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.2602713406085968},{"word":"ensure","start":34.29,"end":34.690002,"confidence":1.0,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.28631624579429626},{"word":"we","start":34.690002,"end":34.93,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.33144092559814453},{"word":"provide","start":34.93,"end":35.33,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.29193171858787537},{"word":"the","start":35.33,"end":35.49,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3107122778892517},{"word":"highest","start":35.49,"end":35.89,"confidence":1.0,"punctuated_word":"highest","sentiment":"neutral","sentiment_score":0.3131081461906433},{"word":"level","start":35.89,"end":36.21,"confidence":1.0,"punctuated_word":"level","sentiment":"positive","sentiment_score":0.34287330508232117},{"word":"of","start":36.21,"end":36.37,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.3042128086090088},{"word":"service","start":36.37,"end":36.87,"confidence":0.99902344,"punctuated_word":"service,","sentiment":"neutral","sentiment_score":0.2937931418418884},{"word":"this","start":37.010002,"end":37.25,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.18089403212070465},{"word":"call","start":37.25,"end":37.57,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1536337435245514},{"word":"may","start":37.57,"end":37.81,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.1112515702843666},{"word":"be","start":37.81,"end":37.97,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1289699673652649},{"word":"recorded","start":37.97,"end":38.47,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":0.18439626693725583},{"word":"for","start":38.53,"end":38.77,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1647641658782959},{"word":"quality","start":38.77,"end":39.17,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":0.09504085034132004},{"word":"assurance","start":39.17,"end":39.67,"confidence":1.0,"punctuated_word":"assurance.","sentiment":"neutral","sentiment_score":0.25582045316696167},{"word":"we","start":40.498936,"end":40.658936,"confidence":1.0,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.47319942712783813},{"word":"appreciate","start":40.658936,"end":41.158936,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.46977749466896057},{"word":"your","start":41.218937,"end":41.458935,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4581904411315918},{"word":"patience","start":41.458935,"end":41.958935,"confidence":1.0,"punctuated_word":"patience.","sentiment":"positive","sentiment_score":0.535574734210968},{"word":"a","start":42.258934,"end":42.498936,"confidence":0.9980469,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.3299543261528015},{"word":"storage","start":42.498936,"end":42.978935,"confidence":1.0,"punctuated_word":"storage","sentiment":"neutral","sentiment_score":0.2694034278392792},{"word":"specialist","start":42.978935,"end":43.478935,"confidence":1.0,"punctuated_word":"specialist","sentiment":"neutral","sentiment_score":0.295087605714798},{"word":"will","start":43.618935,"end":43.858936,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.32161787152290344},{"word":"be","start":43.858936,"end":44.018936,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.23440450429916385},{"word":"with","start":44.018936,"end":44.178936,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2539202868938446},{"word":"you","start":44.178936,"end":44.418938,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.36877691745758057},{"word":"shortly","start":44.418938,"end":44.918938,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.17595212161540985}],"paragraphs":{"transcript":"\nThank you for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press Thank you for calling Storage King.\n\nTo ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling Storage King.","start":0.16,"end":1.78,"sentiment":"positive","sentiment_score":0.40892358124256134},{"text":"Calls may be recorded for training and quality purposes.","start":2.1599998,"end":5.22,"sentiment":"neutral","sentiment_score":0.052451982680294246},{"text":"For storage inquiries, press 1.","start":5.92,"end":8.1,"sentiment":"neutral","sentiment_score":0.014370398223400116},{"text":"For any other inquiries, please press 2.","start":8.48,"end":11.059999,"sentiment":"neutral","sentiment_score":0.009878986648150853},{"text":"To repeat these options, please press Thank you for calling Storage King.","start":11.36,"end":33.75,"sentiment":"neutral","sentiment_score":0.18498670627983907}],"sentiment":"neutral","sentiment_score":0.13555012063051647,"num_words":39,"start":0.16,"end":33.75},{"sentences":[{"text":"To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start":34.05,"end":39.67,"sentiment":"neutral","sentiment_score":0.23584887998945572},{"text":"We appreciate your patience.","start":40.498936,"end":41.958935,"sentiment":"positive","sentiment_score":0.48418552428483963},{"text":"A storage specialist will be with you shortly.","start":42.258934,"end":44.918938,"sentiment":"neutral","sentiment_score":0.2811396326869726}],"sentiment":"neutral","sentiment_score":0.2825962109812375,"num_words":29,"start":34.05,"end":44.918938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Storage King. Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press Thank you for calling Storage King.\n\nTo ensure we provide the highest level of service, this call may be recorded for quality assurance. We appreciate your patience. A storage specialist will be with you shortly.","paragraphs":[{"sentences":[{"text":"Thank you for calling Storage King.","start":0.16,"end":1.78,"sentiment":"positive","sentiment_score":0.40892358124256134},{"text":"Calls may be recorded for training and quality purposes.","start":2.1599998,"end":5.22,"sentiment":"neutral","sentiment_score":0.052451982680294246},{"text":"For storage inquiries, press 1.","start":5.92,"end":8.1,"sentiment":"neutral","sentiment_score":0.014370398223400116},{"text":"For any other inquiries, please press 2.","start":8.48,"end":11.059999,"sentiment":"neutral","sentiment_score":0.009878986648150853},{"text":"To repeat these options, please press Thank you for calling Storage King.","start":11.36,"end":33.75,"sentiment":"neutral","sentiment_score":0.18498670627983907}],"sentiment":"neutral","sentiment_score":0.13555012063051647,"channel":1,"num_words":39,"start":0.16,"end":33.75},{"sentences":[{"text":"To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start":34.05,"end":39.67,"sentiment":"neutral","sentiment_score":0.23584887998945572},{"text":"We appreciate your patience.","start":40.498936,"end":41.958935,"sentiment":"positive","sentiment_score":0.48418552428483963},{"text":"A storage specialist will be with you shortly.","start":42.258934,"end":44.918938,"sentiment":"neutral","sentiment_score":0.2811396326869726}],"sentiment":"neutral","sentiment_score":0.2825962109812375,"channel":1,"num_words":29,"start":34.05,"end":44.918938}]},"summary":{"result":"success","short":"The customer called Storage King and was greeted by a recording. They were given options to press one for storage inquiries, two for other inquiries, or three to repeat the options. The recording also informed the customer that the call may be recorded for quality assurance."},"intents":{"segments":[{"text":"A storage specialist will be with you shortly.","start_word":60,"end_word":67,"intents":[{"intent":"Transfer calls","confidence_score":0.000506158}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Storage King.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.4114416539669037},{"text":"Calls may be recorded for training and quality purposes. For storage inquiries, press 1. For any other inquiries, please press 2. To repeat these options, please press Thank you for calling Storage King. To ensure we provide the highest level of service, this call may be recorded for quality assurance.","start_word":6,"end_word":55,"sentiment":"neutral","sentiment_score":0.13854576647281647},{"text":"We appreciate your patience.","start_word":56,"end_word":59,"sentiment":"positive","sentiment_score":0.4944633543491363},{"text":"A storage specialist will be with you shortly.","start_word":60,"end_word":67,"sentiment":"neutral","sentiment_score":0.2891804575920105}],"average":{"sentiment":"neutral","sentiment_score":0.2024137521091896}}}}